Airline: Employee Conflict Erupts After Man Is Turned Away At Gate | A&E
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- Опубликовано: 7 фев 2025
- An employee conflict reaches a breaking point after a man is turned away at the gate, in this scene from Season 1, Episode 11.
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In Airline, cameras follow the pilots, flight attendants and airport employees of Southwest Airlines, capturing passenger outbursts and heartwarming stories as well as the interactions among the crew and staff.
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Watch the latest clips from Airline: ruclips.net/p/PLcviVtB85dLy44oWDnhASwdqG6kycMsGb
That back rub was crossing the line, a little bit. Lol.. "you feel my nuts?" .....KNOTS..KNOTS😆🤣
That awkward neck rub would be quite the HR issue in most workplaces.
Unprofessional.
@@patriciaoreilly8907 I think being unprofessional is when you yell your employees infront of your customers. You lose the respect of both. She could've chosen a hostile approach but she handled the situation well. A win-win outcome
Lol! Right, but the cameras were on, and this was all for the benefit of us viewers
@@Deborah78681 You mean it was all staged?
@A.Q Ahmed I don't mean it was staged, but people behave differently when they are on camera.
As a manager for 30 years I recommend: Don’t bring your personal problems or anger to work. We all have our own personal problems, but is not fair to treat customers the way you feel. Have some compassion and respect for others.
💯💯
A lot of employees don’t realize that what is their “every day miserable place” is possibly something special or a rare occasion for the customer they’re dealing with. If I had a cute supervisor giving me massages I might be a little happier at work.
@LIZ11091 I've spent my career in management, in the advertising & finance fields. I treat my staff with great care and respect and they give it back in spades. I have to say that all the staff have degrees, which may make a difference. I have seen some pretty unprofessional behaviour by some staff at Easy Jet. I'm sure they are not well paid but that shouldn't stop them being courteous. I didn't use that company for years, having seen passenger behaviour on this site. I was forced into using it in Januart 2020 and it was fairly good and incredibly cheap. I've since flown with them twice and didn't have any rowdy passengers. I suspect Easy Jet doesn't spend much money or time on staff training. That's bad because some of the younger employees are a nightmare. It's the modern sickness affecting workforces - "I'm offendedism".
What’s your policy re. massaging your subordinates?
@@elizagrogan9454 What does Easy Jet have to do with Southwest.
Ivan knew exactly what he was doing when he asked Susie to feel his "knots"
He definitely did
They sexually harassed each other.
I thought the same thing haha
I am pretty sure he knew what he was asking for
Definitely. He was fishing. What a creep. From start to finish. Has the nerve to square off with her when HE was wrong?! Supervisors have definitely fired for less.
This guy breaks work policy, talks down to the manager, then gets a break and a massage. Where I come from its called getting fired
Well, that's not where you work and if she wanted to do what she did with her employees, that's nobody's business but hers. You're not the manager.
Ok boomer
No wonder why he talks to her like that. when he gets a massage 🤯
100%
Susy is great Ivan is in the wrong field
He knew exactly what he was saying. What a lad
SouthWest Motto: Customer is always right.
Ivan's Motto: Doesn't matter, I am right.
Tell me that they have something more besides work without telling me lmao 🤣
So the employee argues even though he made the mistake, says he doesn't care then gets rewarded with a neck rub? Also, how does her touching him like that not be seen as highly inappropriate and not violate some policy? What if it was a male manager doing that to a female employee?
Exactly!
This show is almost 20 years old. Things were different back then. And she absolutely did the best she could to diffuse an ill-tempered employee. She was just being kind to him. She wasn't hitting on him.
@@thatwasweird954 definitely weirded me out. Why would you be kind to a temperamental man squaring off w/you when HE was wrong? I wouldn't have been surprised if she told him to take off & cool off. Instead she gave him a neck massage?
@@katmanluke7187 Exactly, totally inappropriate…
@@thatwasweird954 idc if it was 60 years ago it was unprofessional
Ivan doesn’t have the proper skills or the right attitude to be in customer service work. He will continue to repeat his bad behavior. He should be fired. He would not listen to his supervisor. He continually talked over her and then she just rewarded him with a shoulder rub I think that’s pretty ridiculous.
I would have Fired him too!
It's bad enough that he wasn't following policy, but to keep talking down and interrupting his supervisor is too much!
All he had was excuses and to say he's 58...
Big deal, if you think you can do better, then quit and find that job.
Just not in customer service!
I doubt that he'll change...
SWA is too forgiving... except to their customers!
😮😬🤬👎👎
@@georgebooth2005 they have to be, cause they are sooooo short staffed. They literally HAVE to beg people to stay. Thats the REAL policy for managers. They are taught they NEED to keep employees from quiting. People need to fly regardless.
@@jessehackett4983 I'm glad that I sold my business 22 years ago. It's harder to get good employees, that really care about their job.
I'm thankful, that I had a great team... I was fortunate to have very little turnover in 20 years.
he was wrong to close the gate too early but as a manager you have to let things go so that way you have an employee working the next flight under your supervision
Ivan disrespected his manager, violated company policy by denied a passenger boarding, he should have been fired, plenty other people who would fight for his job
I think those days are long past when your supervisor can give you a back rub and then a long hug like that
An actual passenger that isn't having a meltdown. He was polite and explained everything clearly. Ivan fessed up to closing the flight out 3 minutes instead of 2 minutes. He's all calm with the massage.
I think it's funny how she says it's unprofessional to argue in front of passengers but she'll give him a back massage in front of passengers which I think is extremely unprofessional 🤷🏽♀️🤔🤨
The fact that she's pacifying his behavior is ridiculous, there is no reason he should've been able to be that combative and still have a good paying job. It's people like him that make traveling hard smh
More than friends perhaps? I know that smile anywhere lol.I agree though..
Yup. She’s being a submissive doormat. Never would he talk like that to a male supervisor.
He is a bad power hungry person and disrespectful of female authority
@@SupernaturalLove100she’s doing what works, don’t blame her he is so awful
Fire him.
That employee is too argumentative
Yep, with the attitude he had as soon as he said "I don't care" he would have been out.
If I talked back to my boss that way, I would get the instant "Sayonara" and escorted out.
You sound like a Karen!!!!
She should've made Ivan apologize to the customer instead of sending him on break followed by massaging his knots.
She's the type of manager that wants her employees to like her. That's a sure sign of weakness and poor management.
Exactly! Well said! 💯
Lord, have I seen this a thousand times. You are so right. She should have never been promoted to manager.
She's a very weak "supervisor". She didn't belong in that role.
This is disgusting! This man prevents a customer from taking his rightful flight and gets an inappropriate massage from his manager instead of being fired???
That woman has an absolute gift to defuse crappy situations and it was a pleasure to see her in action.
She allowed her employee to speak down to her, she was stressed, anxious and scared. He got away with it scot free, she was absolutely terrible.
@@AntoinMhicArtain Don't forget the her questionable rub; didn't she feel those nuts!
@@AntoinMhicArtain I'd be like shut your mouth.
Lol. She was awful! And even gave him a neck massage at the end! Unbelievable! He got away with it because they are banging.
@@MrSirDudeGuy We both would be too if she was our boss. Let's be honest now.
She says "I don't want to do this in front of the passengers BUT she's giving him a Rub Down in front of the passengers 🤔 😏
Right? I'm like you've got to be kidding! 🤦
O.M.G. You go to correct an employee. First, he stands there and argues with you about policy. Keeps talking so you can't get a word in edgewise. You then hand over 50 bucks to the passenger, then go back and mollycoddle the employee with a neck rub. Are you kidding me. It's a good thing I wasn't in charge of that situation. The unemployment line is this way ------>
Wow she gave him a massage after his trouble! What a queen!
This is what happened with cameras on, I wonder if Ivan kept his job. Denying a passenger boarding can be an expensive mistake.
I would love to have a supervisor like that. Had a senior manager once bring me a slice of cake while I was sitting at a dinner table at a company event, and I thought what a humble guy. But this is just another level.
She should have made Ivan apologize.
I work with a guy who takes everything a person does personally. All of his coworkers have talked to him over and over and unfortunately it never worked. He's on admin leave and possibly being looking at being terminated. I hope he keeps his job, but learns not to take things personally.
First time the employee was in the wrong, and WTF is up with the chick rubbing Ivan's neck at the end LOL
$50 voucher for missing his flight? inadequate!
i know right he closed the gate 3 mins not 2 mins before i miss the George Bush years too
when things mattered
@@atl_h2_nw like no new taxes, or weapons of mass destruction?
How come my supervisor ain’t this nice!? 😂
Yeah it sucks working at a restaurant when people come in 10 minutes before closing but it’s also a common issue in the service industry job. However people can usually grab some drive-through in that situation but missing a flight is a serious issue. This guy is burned out and needs to find a new job.
INAPPROPRIATE TOUCHING!
I like her. She's trying to help the situation but the employee is a dumb chill out
Not condoning Ivan’s actions, but I think after a while working in customer service dealing with irate passengers got to him
Woah... Not the type of supervisors I am used to by a long shot.This dude's attitude and mouth would have landed his behind in some kind of trouble.
"I expect to write a very strong letter"
Title should be : When you mess up but you’re sleeping with the boss
10000000000000000%
😂😂😂 LMAOOO she thought he said something else
Ivan seems like good unarmed security guard material on a vacant lot
🤣
I'm sure John would rather had a massage than a $50 voucher 😂😂
thought the same thing lol
Nobody closes their gates 2 minutes before take off. People wouldn't even be to their seats yet. Every flight I've taken closes the gate at least 15 minutes prior.
Yes. This is very odd. As someone who works for an airline the general procedure by most airlines is to close the gate door 10-15 minutes prior to departure and to close the plane door by 2 minutes prior to departure. On time performance is a very big metric that all airlines strive for especially since it’s tracked by the DOT. There’s no way a passenger can scan a boarding pass go down a jetbridge, passenger has to be seated then the plane door is closed in 2 minutes. But then they have to remove the jetbridge and the on time departure is tracked in various ways either when the pilot releases the brakes of the plane or once it starts pushing off from the gate which requires clearance from ground controller. There’s just no way all that can happen in 120 seconds.
No way management is touching my back or anything on me 😕
Depends on who the manager is and if she’s hot.
She even gave him a message❤
Instead of getting fired, his supervisor gives him a massage...
What a world we live in.
That’s what happens when you’re as cute as Ivan.
❤❤❤
this was the most calm, professional, well meaning video of this whole series lol. at least ivan was thinking two minutes wasnt enough because he cares about his job, despite being wrong. and the passenger was super chill
I appreciate the way Suzy handled the situation however this was a classic case of insubordination and the guy should probably be fired
3:41 I was thinking the same thing I thought he said😂😂😂😂
Prime example of when someone in charge cant separate beings friends with work. Because of that, your subordinates dont respect your authority
Everybody must have a supervisor like her, a real people person.
This is why I always fly Southwest!
People like Ivan are people u don’t want in your buisness at all
I would have made him apologize to the traveler himself. Not doing all that massaging and rubbing. Policy is policy and you expect it to be known among employees.
Fire the jerk. He has no business dealing with customers.
Although Ivan didnt admit any wrongdoing nor apologized for his actions, I am sure he is otherwise a model employee and is now COO of South West or has some other executive role in the company.
Lmao! So after all of that a 50 dollar voucher and a back massage for Ivan… 😂
Managers do NOT give their staff massages
Imagine dying on a hill this hard about closing the gate one minute later. Not 5, 10, or 15. One.
She’s a great employee!
She's a manager... An employee sure but it's so easy for men to dismiss the authority of women.
@@bananawammabama not all men are that way!
@@bananawammabama Said the women who cried about everything if this was reversed
The employee needs to be retained or suspended. He made up his own rules, argues with customer and his manger, at any other job that's a definitely a no no. But he gets rewarded instead?
When they say to close the gate out two minutes prior to departure, they don't just mean close at exactly two minutes before departure, they also mean to allow passengers to board up until that two minute mark. Now, if there are concerns about a passenger's behavior, or other concerns that the passenger might not be in the proper condition for travel, then denying them boarding before that two minute mark would be the right call. However, that man's demeanor seemed completely appropriate, if a little bit perturbed, and I would not have had a problem with him flying.
I wouldn't have the patience to deal with Ivan and his attitude I would've fired him the moment he started giving attitude saying he didn't care about the policy
😂Tuck, precisely what Trump would do.😂
She's a good heart and beautiful.
She is one out of many. Because others would have fired him if they had the chance.
2 minutes before departure? Sounds like a cluster F waiting to happen
Yes. This is very odd. As someone who works for an airline the general procedure by most airlines is to close the gate door 10-15 minutes prior to departure and to close the plane door by 2 minutes prior to departure. On time performance is a very big metric that all airlines strive for especially since it’s tracked by the DOT. There’s no way a passenger can scan a boarding pass go down a jetbridge passenger has to be seated then the plane door is closed in 2 minutes. But then they have to remove the jetbridge and the on time departure is tracked in various ways either when the pilot releases the brakes of the plane or once it starts pushing off from the gate which requires clearance from ground controller. There’s just no way all that can happen in 120 seconds.
The difference between 1 minute is compassion on both sides❤
"I expect to write a very intense letter..."
Y'all, I'm DECEASED. 😂
Should not have tolerated Ivan making up his own policy. Should absolutely not have given him a massage. Bad management.
What a nice and understanding woman we should all work with more people like her
Yes, but she should have fired Ivan and not give him a fking neck rub. What a joke.
The passenger that was inconvenienced was so understanding ☺️
Ivan needs to be fired..he can't listen..and it definitely seems he can not admit wrong doing
Touching is not permitted in a workplace
Chiropractors will be intrigued to learn this.
Wow more patience them myself for sure. I had a man refuse to do something in a proper way and argued with the client, (its all business) I was called in, I requested he apologize to the client and do it how he was supposed to. He pulled the exact same tude as Ivan arguing BS every which way, I didn't send him on a break, I sent him home.
Nope! "Ivan, clock out and go home. Come back tomorrow with a better attitude."
Clearly Ivan should be sent Back to Training on How to Properly Interact with the Paying Customer as well as How to NOT be Argumentative with his Supervisor; Especially in front of the Paying Customers!!! Ivan should be placed on "Leave" or "Suspended" for at least 1 Week to further help him readjust his Poor Customer Service Skills & ESPECIALLY learn Better Respect for his Superiors! This should & Would be a Job Performance Write-up on his Employment Record. Any more than 2 Write-ups Would result in IMMEDIATE Employment Termination!!! Oh, & NO MORE MESSAGES or Neck Rubs!!!
Fantastic conflict resolution, Suzie!
It takes a lot of soft skills to be a leader.
Technical skills alone aren't enough!
She was anxious and terrified of the situation. Ivan did what he did cos he knew he could get away with it
She didn't even do anything except give him a massage. Yeah he sure won't do that again. 😆
Yeah no get rid of him don't need someone like that working there. He needs anger management.
Started out great ended up weird.😂 I’m getting old.
You are the supervisor, be strict with him and don't let him talk above you.
Can you feel my knots thing was hilarious.
She is such a weak manager.
Wow, I've never gotten a massage from my supervisor, after I messed up something in my work, and argued with them even though I was in the wrong, oh, and treated a customer badly. Fascinating. 🤔 Yeah, not everyone is cut out to be a supervisor, she's a perfect example of what not to do. 🤦🤦🤦And in most jobs, if Human Resources found out a supervisor touched a fellow employee, let alone gave them a full on massage, that supervisor would be fired in a heartbeat!
Ivan needs to be fired for his bad Attitude and say he doesn't care he can stay on break for ever
Something is wrong with Ivan's eyes... dude knew what he was doing.
“Did you feel my nuts?” Lmao
Ivan, thank you for your service, they are no longer needed.
Wow. He even got a massage out of it too.
Neck massage was super creepy and inappropriate.
Salute Ms. Susie ♥️
this lady is a legend, she said it right, oh how upsetting passengers he rlly did to that guy.
They’re sleeping together….the fact that she didn’t take any action against him tells me that
Ivan is the epitome on an angry flight employee.
He should have been given a written warning. Instead he gets a massage .
Suzie is GREAT at her job!!
Small wonder Ivan breaks the rules . Gets a massage instead of a written warning
I'm on a service help desk, and yes, some coworkers take it upon their selves to make more stringent rules, which really causes many problems and loss of confidence for whoever is being served. Poor Susie, hope her salary matches her dedication.
Ivan should have to pay for John's new travel ticket
Susy is Unprofessional giving rubs to her co worker whilst on duty . What company is this?
Unprofessional
Fire her first before him! 😡 She is the reason, he is acting that way and it's evident that she wasn't offering him the massage for the first time! 😄
She is fond of his knots!
Wow reward him with a message 😵💫
The coworkers either should have been sent home or written up instead of getting a massage. He's feeling tense? Think how that passenger feels and yet he doesn't get a massage for his inconvenience. Supervisor seems very soft on that employee so not surprised he acts that way no consequences whatsoever.
She doesn't want to do this "in front of the passengers", but is confronting him " in front of the passengers". Make it make sense!
Ian breaks policy, is rude to customer, talks back to manager, and gets rewarded for his bad behavior by the supervisor coddling him and giving him a back rub??? Make it make sense!
Ok that was unprofessional.
I've fired employees with attitude like that. If he was to listen, say sorry I made a mistake, then we can go from there. But to not even let her finish speaking, his superior, and to just start arguing right away... thats a no no.