I have a tougher issue: it’s an intermittent issue, so sometimes the keyboard works and sometimes it doesn’t, and when the keyboard doesn’t work, the mouse doesn’t either.
Dude im facing this issue. My laptop isnt even a year old . but my trackpad works but instead my speakers dont. After a restart they tend to work for a few hours
@@ViniColen Idk but one thing i have noticed it recenty is that when i plug in Alienware headset it kinda does the same thing... all i have to do is switch the audio output to speaker and then to headset. If i do that it works fine.
Whenever I want to change the LED lights color on my keyboard the app tells me that they didn't detect any AlienFx devices when my keyboard is literally connected and working. Why does it do that?
Hi RUclips is not meant for support at all , so if you require further assistance please feel free to 📲 Get in touch via social media WhatsApp USA and Canada : wa.me/15127901493 WhatsApp India : wa.me/919108883355 Twitter : twitter.com/messages/compose?recipient_id=515678871 💬 Continue the conversation Dell Community Forum: www.dell.com/community Dell Support Site: www.dell.com/support regards , John Mark
Hi, I just replaced my keyboard on the alienware 17r5 and some keys are inputting other keys. Like 1 is + the n key is acting tab and so on, what may be done?
Hi, RUclips is not meant for support at all , so if you require further assistance please find the contacts links in the ABOUT section of the AlienwareSupport channel regards, John Mark
Hi, I’ve tried everything but my computer doesn’t work. At time my keyboard and my trackpad completely stop working. I am working with an Alienware x15 R1 and it won’t seem to fix. I’ve tried everything. I’ve factory resetted, and currently doing everything off the internet. Please help
I have the same exact Alienware computer and mine also completely stopped working. My brother also had one and his stopped working when he just got it.
hi, my keyboard stopped working on my m15 r7, there is no restore point and the warranty has already expired. I am very sad and cannot use the keyboard. what to do if the keyboard responds in BIOS, but after turning it on it doesn’t (what are you doing there with updates that people can’t work on their devices)
Hi, Restart your PC three times in a row at the BIOS You will then access to the advanced options so you can start in safe mode and uninstall the Windows faulty update RUclips is not meant for support at all , so if you require further assistance please find the contacts links in the ABOUT section of the AlienwareSupport channel regards, John Mark
@@AlienwareSupport Thank you for answering, my case is a little more complicated. I have already uninstalled windows and even installed Linux, tried different operating systems, I have constant problems with your awcc application, well, I have already fixed it, reset and reinstalled it and tried hardware rearrangement through awcc changes. The essence of the problem is that there are descriptor and keyboard request errors, for example it sees two
Hi keyboard is not responsive ... or system hangs : ruclips.net/video/-acgOnR5uDo/видео.html The most common fix is to ensure that WIndows is updated plus all the drivers RUclips is not meant for support at all , so if you require further assistance please feel free to 📲 Get in touch via social media WhatsApp USA and Canada : wa.me/15127901493 WhatsApp India : wa.me/919108883355 Twitter : twitter.com/messages/compose?recipient_id=515678871 💬 Continue the conversation Dell Community Forum: www.dell.com/community Dell Support Site: www.dell.com/support regards , John Mark
Hi you just have to use the on screen keyboard support.microsoft.com/en-us/windows/use-the-on-screen-keyboard-osk-to-type-ecbb5e08-5b4e-d8c8-f794-81dbf896267a#:~:text=in%20tablet%20mode.-,To%20open%20the%20On%2DScreen%20Keyboard,screen%20until%20you%20close%20it. regards , John Mark
I have the Area 51 R2 desktop. When I start the PC the lights on the keyboard are blue. I cannot get the programmed lights (red and green) to come on until I go into AlienFX. About 1 in every 50 starups the green and red lights do come on at starup which is what I want. Is there a way to correct this problem?
Hello, we are sorry to hear you are having issues with the computer. Please send us your system's service tag via PM on Facebook or Twitter, so we can assist you in a better way. Facebook: dell.to/2IDgHl8 Twitter: dell.to/378ORqi Facebook: dell.to/3n9nyly Twitter: dell.to/3ncs2Yn
"Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/31l8xEA Twitter: @AlienwareTech DCF: dell.to/3aOZz5y Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"
Hi, RUclips is not meant for support at all , so if you require further assistance please find the contacts links in the ABOUT section of the AlienwareSupport channel regards, John Mark
@@prometey272 i havent.. it had something to do with an update, and my dumbass doesnt have a checkpoint to restart. I knew it was an update because i restarted because of a prompt. Didnt even notice it at first because i use a usb keyboard for my laptop but it doesnt have any brightness buttons on it, so i press the one on the laptop keyboard and it doesnt work.
Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2D5fAIe Twitter: @AlienwareTech DCF: dell.to/2EKhlLf Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)
Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3aFqd0M Twitter: @DellCares DCF: dell.to/31ciDrb
This isn't related to keyboards, but my alienware monitor headphone jack isnt working, I can't put the monitor as a speaker output so that the headphone jack on the monitor works and the sound goes through the jack and to my headphones, I was able to make the monitor a speaker output before, but when I shut down my laptop and turned it back on, the monitor didn't appear as a speaker option anymore. Now when I try to connect my headphones through the monitor, it doesn't work and the sound just comes out of my laptop speakers, plz help, thanks.
"Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/32px7mX Twitter: @AlienwareTech DCF: dell.to/32l7Dr3 Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"
I have a tougher issue: it’s an intermittent issue, so sometimes the keyboard works and sometimes it doesn’t, and when the keyboard doesn’t work, the mouse doesn’t either.
Dude im facing this issue. My laptop isnt even a year old . but my trackpad works but instead my speakers dont. After a restart they tend to work for a few hours
Facing this right now. Did you fix It?
@@ViniColen not been able to. i even tried reinstalling audio drivers :/
@@jeisonmclean8531 So maybe its a problem in the mother board?
@@ViniColen Idk but one thing i have noticed it recenty is that when i plug in Alienware headset it kinda does the same thing... all i have to do is switch the audio output to speaker and then to headset. If i do that it works fine.
Whenever I want to change the LED lights color on my keyboard the app tells me that they didn't detect any AlienFx devices when my keyboard is literally connected and working. Why does it do that?
Hi
RUclips is not meant for support at all , so if you require further assistance please feel free to
📲 Get in touch via social media
WhatsApp USA and Canada : wa.me/15127901493
WhatsApp India : wa.me/919108883355
Twitter : twitter.com/messages/compose?recipient_id=515678871
💬 Continue the conversation
Dell Community Forum: www.dell.com/community
Dell Support Site: www.dell.com/support
regards , John Mark
Hi, I just replaced my keyboard on the alienware 17r5 and some keys are inputting other keys. Like 1 is + the n key is acting tab and so on, what may be done?
How do I press the f2 key if my built in keyboard and no external keyboard?
Hi,
RUclips is not meant for support at all , so if you require further assistance please find the contacts links in the ABOUT section of the AlienwareSupport channel
regards, John Mark
How do I turn off bios mode while connected to ps5
Hello, is there anyway to pair an Aw988 with a different dongle? I lost mine and I need a new one but I want to make sure it works.
Please help
Hi, I’ve tried everything but my computer doesn’t work.
At time my keyboard and my trackpad completely stop working. I am working with an Alienware x15 R1 and it won’t seem to fix. I’ve tried everything. I’ve factory resetted, and currently doing everything off the internet. Please help
I have the same exact Alienware computer and mine also completely stopped working. My brother also had one and his stopped working when he just got it.
I still cannot get my keyboard on my m15 R5 to work for the life of me, tried every step and all fails sadly
hi, my keyboard stopped working on my m15 r7, there is no restore point and the warranty has already expired. I am very sad and cannot use the keyboard. what to do if the keyboard responds in BIOS, but after turning it on it doesn’t (what are you doing there with updates that people can’t work on their devices)
Hi,
Restart your PC three times in a row at the BIOS
You will then access to the advanced options so you can start in safe mode and uninstall the Windows faulty update
RUclips is not meant for support at all , so if you require further assistance please find the contacts links in the ABOUT section of the AlienwareSupport channel
regards, John Mark
@@AlienwareSupport
Thank you for answering, my case is a little more complicated. I have already uninstalled windows and even installed Linux, tried different operating systems, I have constant problems with your awcc application, well, I have already fixed it, reset and reinstalled it and tried hardware rearrangement through awcc changes. The essence of the problem is that there are descriptor and keyboard request errors, for example it sees two
Does this work when keyboard frozes intermittently?
Hi
keyboard is not responsive ... or system hangs : ruclips.net/video/-acgOnR5uDo/видео.html
The most common fix is to ensure that WIndows is updated plus all the drivers
RUclips is not meant for support at all , so if you require further assistance please feel free to
📲 Get in touch via social media
WhatsApp USA and Canada : wa.me/15127901493
WhatsApp India : wa.me/919108883355
Twitter : twitter.com/messages/compose?recipient_id=515678871
💬 Continue the conversation
Dell Community Forum: www.dell.com/community
Dell Support Site: www.dell.com/support
regards , John Mark
How are we supposed to type msconfig if the keyboard is inactive?
Hi
you just have to use the on screen keyboard
support.microsoft.com/en-us/windows/use-the-on-screen-keyboard-osk-to-type-ecbb5e08-5b4e-d8c8-f794-81dbf896267a#:~:text=in%20tablet%20mode.-,To%20open%20the%20On%2DScreen%20Keyboard,screen%20until%20you%20close%20it.
regards , John Mark
I have the Area 51 R2 desktop. When I start the PC the lights on the keyboard are blue. I cannot get the programmed lights (red and green) to come on until I go into AlienFX. About 1 in every 50 starups the green and red lights do come on at starup which is what I want. Is there a way to correct this problem?
Hello, we are sorry to hear you are having issues with the computer. Please send us your system's service tag via PM on Facebook or Twitter, so we can assist you in a better way.
Facebook: dell.to/2IDgHl8
Twitter: dell.to/378ORqi
Facebook: dell.to/3n9nyly
Twitter: dell.to/3ncs2Yn
I deleted alienware update qnd could not get it installed again. It say it have a copy already installed
"Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you.
Facebook: dell.to/31l8xEA
Twitter: @AlienwareTech
DCF: dell.to/3aOZz5y
Our working hours:
English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT)
Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"
@@AlienwareSupport appreciated .
m15 r7 , all of this doesnt work for me.
Hi,
RUclips is not meant for support at all , so if you require further assistance please find the contacts links in the ABOUT section of the AlienwareSupport channel
regards, John Mark
If you find or already solve problems with the keyboard, write me pls
@@prometey272 i havent.. it had something to do with an update, and my dumbass doesnt have a checkpoint to restart. I knew it was an update because i restarted because of a prompt. Didnt even notice it at first because i use a usb keyboard for my laptop but it doesnt have any brightness buttons on it, so i press the one on the laptop keyboard and it doesnt work.
Is it possible to get a Alienware keyboard with the European layout?
I have a problem with the internal keyboard of my alienware 15 r4 and it is not responding
Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you.
Facebook: dell.to/2D5fAIe
Twitter: @AlienwareTech
DCF: dell.to/2EKhlLf
Our working hours:
English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT)
Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)
hi ! i have this same issue right now, did you ever figure it out? :(
My aline ware laptop screen turn black and my logo blinking 3red and 5blue light pls tell me the solution for my problem
Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you.
Facebook: dell.to/3aFqd0M
Twitter: @DellCares
DCF: dell.to/31ciDrb
This was very helpful, thank you!
Hi
thank you for this comment
regards , John Mark
ALIENWARE FAIL BATTERY FIRE, DELL NOT RESPOND???
This isn't related to keyboards, but my alienware monitor headphone jack isnt working, I can't put the monitor as a speaker output so that the headphone jack on the monitor works and the sound goes through the jack and to my headphones, I was able to make the monitor a speaker output before, but when I shut down my laptop and turned it back on, the monitor didn't appear as a speaker option anymore. Now when I try to connect my headphones through the monitor, it doesn't work and the sound just comes out of my laptop speakers, plz help, thanks.
"Hello, we currently don’t have dedicated support on RUclips, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you.
Facebook: dell.to/32px7mX
Twitter: @AlienwareTech
DCF: dell.to/32l7Dr3
Our working hours:
English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT)
Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"
How did you know i had a keyboard issue
First comment great vid keep up the good work
Oh, well do you guys have cheaper computers 😂, im just trying to get a temporary computer until i can save up and get the alien ware computer