Gigabyte's sketchy RMA process!!!

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  • Опубликовано: 21 окт 2024

Комментарии • 63

  • @Sa7urninCOINCOIN
    @Sa7urninCOINCOIN Год назад +7

    Nice to see that you at least get your motherboard fixed.

  • @AReallyBuffLlama
    @AReallyBuffLlama 7 месяцев назад +4

    Sending in my 4070ti as it died 6 months after purchasing it. Hopefully this RMA process is smooth

    • @vento4484
      @vento4484 5 месяцев назад

      How was it ?

    • @AReallyBuffLlama
      @AReallyBuffLlama 5 месяцев назад

      @@vento4484 It was great. They sent me a brand new card. Took about 3 weeks start to finish.

    • @fearmyglock_Valorant
      @fearmyglock_Valorant 15 дней назад

      @@vento4484i sent in a dead one and they said it was perfectly fine put it back in my pc still was dead

  • @Mirra2003-f9s
    @Mirra2003-f9s Год назад +3

    Maybe they just did a reflow on it. I saw another youtuber in the past that also sent a Gigabyte board for RMA and when it came back it smelled like flux. Also that cooler makes it look like those boards that have an integrated CPU and factory provided cooler on them. Yours looks the same but bigger so i guess it makes it a little "sleeper"

  • @TheGameBench
    @TheGameBench Год назад +2

    For testing you might want to consider the Innovation Cooling graphite thermal pads once you run out of your cheap thermal paste. I have one that I've been using for three years at this point and it still works great for testing. So much better than using paste and having to clean up CPUs and cooler after each use.

    • @colinreece3452
      @colinreece3452 Год назад

      Thanks, going to try those thermal pads, I do lots of testing and to be honest the pasting gets on my nerves.

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      I need to, I say I'm going to get them and forget everytime

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    I have 3 of those thermal takes PSU 500,550 650 never had issue

  • @SilverKnightPCs
    @SilverKnightPCs Год назад +1

    Thats pretty standard turnaround and RMA condition. We had 2 5700 XT at Gigabyte when their RMA server got hacked in 2021/2022. They took 6 months to get our replacements.

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      Wow... That's nuts.
      I just hate my online account with them vanished!!

  • @Snickerrick
    @Snickerrick Год назад +1

    Thats great it came back working, it would be nice if they gave details on the repair. I had to RMA a board to gigabyte, took about 4 weeks as well and they said they couldnt find an issue with the board, when I got it back it worked for about 3 weeks then the same thing again. When I called about it they said RMA it again and they will send a new board, I guess its policy if there is a second return for the same issue. Anyways they sent a brand new board and zero issues since.

    • @DLMtechgarage
      @DLMtechgarage  Год назад +1

      You got me thinking!! I have no tested the board long term. I probly need to run it more

    • @Snickerrick
      @Snickerrick Год назад

      @DLM tech garage i know the issue i was having , board stopped posting, would go away if i booted with only 1 stick of RAM, other than either original stick, and apparently if you shipped it lol

  • @dexter2433
    @dexter2433 9 месяцев назад +1

    if I'm just testing I don't even use past and it cools plenty good with out it

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    Hey you hope your well

  • @HairyScrambler
    @HairyScrambler Год назад +1

    6:43 very server cooler looking cooler but I'm curious to see it on something lower power. If it has the appropriate mounting and the fan isn't a screamer that be cool to run on an i3 12100 or something like that which uses less power and is faster than the 3600 in gaming.
    10:49 Really got us there for a second hahaha

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      Yea I think it would be good for that type of cpu, not sure if they have an Intel version

  • @9999titanium
    @9999titanium Год назад +1

    Had a similar issue with b450 gigabyte aorus where it boots up sometimes and dosent. Rma the board they sent a sheet back bad bios, worked fine for a day then wouldnt boot again . Left the board alone for month and seams the problem is the socket as i found it will only boot if the cooler is a certain tension and seams to be running now.

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      interesting, might need to look into that!

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    And had issues with 3600 as well

  • @mraaron1584
    @mraaron1584 Год назад +1

    this is pretty standard RMA process. most companies are 3-4 weeks unless u pay for an advanced RMA witch for some odd reason gigabyte don't offer that. Id take Gigabyte to Asus they like taking a board someone sent that was in perfect shape just not working and putting scratches on it and deny peoples warranty when u ask for a video of them unboxing the board there is jump cuts in the video. many complaints about this. some about video cards were the card showed up with a ding in the corner of the back plate that is purely cosmetic and would not affect the card what so ever and they deny the person claim over that. then they offer u an out of warranty repair that is as much as buying a new one would cost and say u will have no warranty on the replacement. plus with the way they acted after the issues with x670 boards and amd 7000s chips no one should support that company.

  • @lastinline1958
    @lastinline1958 Год назад +2

    Po-tay-toe! Po-tay-toe. Po-tay-toe.

  • @syl764
    @syl764 Год назад +1

    Good that it works, bad that it took so long. I don't quite get how the missing screw, the one you left in the board that is no longer there, proves that it's the same board though. Doesn't it suggest it might not be?

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    Bought another, 3600x, still had some issues weird I bought used R3 3100 and two types ram diff speeds never had issue on an Asrock board

  • @cosminmilitaru9920
    @cosminmilitaru9920 5 месяцев назад

    Maybe the bios got borked and they rewritten it on the bios-chip.

  • @travisj.936
    @travisj.936 9 месяцев назад +2

    About to send in my 3080 waterforce oem waterblock was aluminum an naturally the community flipped lids. Anyways wonder if i need to put it back to its original as possible "packaging"? Vs sending it in with my much better bykski waterblocked card like that or as oem as possible?
    I could send the naked pcb board lol idk i might as well just assume to repackage it if i don't have to would be nice to know idk how the builders did it exactly!

    • @DLMtechgarage
      @DLMtechgarage  8 месяцев назад +1

      send it back as oem as possible, if you send it with the mods, they won't send that back and they will only send the oem part

    • @travisj.936
      @travisj.936 8 месяцев назад

      @@DLMtechgarage perfect! Thanks for such a snappy response! i apprecite it! Literally going to RMA my GPU tomorrow! I would hate to have sent it in with my $300+ bykski GPU water block just for them to keep it or trash it on me! 🤜🔥🤛🙏 thanks i appreciate it an take care! Keep up the good informational videos! New sub for sure deserve more of them! Thank you again! Being so unsure, .. Peace of mind goes a long way these days!

    • @See10and2
      @See10and2 7 месяцев назад

      how did this RMA go bro?@@travisj.936

  • @MMA_BEASTHUB
    @MMA_BEASTHUB Год назад +1

    I sent my RTX 3070 to Gigabyte service centre it said in Status (Component Faulty; Repair Completed)

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      i could not log in to find out anything still to this day.

  • @PapaMav
    @PapaMav Год назад +1

    Christ, 85c !

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    And asrock site said that my board can run 3600 never did get boot

  • @Man0action
    @Man0action 2 месяца назад

    I have sent my GPU back 3 times...I keep getting used cards back.
    3 different RMA #'s.

    • @fearmyglock_Valorant
      @fearmyglock_Valorant 15 дней назад

      i sent in a dead one and they sent in back saying no issues found gigabyte is a fucking scam

  • @arthurhazboun2992
    @arthurhazboun2992 Год назад +1

    Did the board have the same serial number?

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    Did you do a bios update on the gigabyte I did on a b450m and had issues

    • @DLMtechgarage
      @DLMtechgarage  Год назад +1

      I did. Everything was working it just suddenly stopped

    • @catherinemorgan2741
      @catherinemorgan2741 Год назад

      @@DLMtechgarage yeah here bud high they say I think I mean mentioned in the chat I had the same issue but I was running ryzen 5 3600 and 16 gigs of Corsair 3200 Ram

    • @catherinemorgan2741
      @catherinemorgan2741 Год назад

      @@DLMtechgarage and after bios update yeah yeah either wouldn't boot or XMP could not use that can use one ram one stick

  • @ijac
    @ijac Год назад +2

    I found Gigabyte sucks I've had the same problem in the past. I no longer use their stuff.

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      I am not a fan of them but this board was gifted to me

  • @pwn0grapher
    @pwn0grapher Год назад +3

    Glad to see you ended up with a satisfactory result. I recently used MSI for an RMA on an RTX 3050 and I have to say, it was bad enough to make me blacklist a company from products I will ever use again. I sent a feedback survey afterward and told them in the comments they could contact me if they want to see picture evidence and I also posted on reddit with no response, so I guess now I am just out an RTX 3050.
    No details were given on the repair via email or any other method other than a slip that said "repaired" in and on the box. When I put it in a tested working computer, the card instantly crashes just like it did when I sent it and I didn't have to run any kind of benchmark or game to make it happen. So other than charge me to ship the card to the repair center, I have no idea what was done to the card, or if it was even plugged in to look at it or just sent back to me.
    I sent the card with the OEM packaging and it got sent back in some generic packaging. Although I understand the instructions say not to send the product in the original packaging, I did not have another box to safely ship it in, but the packaging it was sent back with was an obvious downgrade both in the safety of the shipping of the card and quality of the box it was returned in. Not only that, but I sent it fully secured with bubble wrap around the entire card box and some plastic bags to hold it in place during shipping. The box it was sent back with was sent with one sheet of bubble wrap on one side of the outer box, leaving the GPU box completely open to impacts while it was handled by the shipping company. I don't even know why anyone bothered using any packaging at that point as it would just impact the box on the other side when it dropped. It was not secured in the outer box at all and when I picked it up before I even opened it, I had low hopes of it working because I heard a loud thud of the GPU dropping in the box. I really don't understand why anyone would not just use the packaging I sent if you were not able to provide sufficient packaging for the card to be shipped safely.
    At this point the GPU is pretty much garbage to me and a complete waste of my money, so I will not be using MSI again if this is the way a card is "repaired". This was a terrible RMA process that makes me never want to use MSI products again.

  • @JRose-zn7iw
    @JRose-zn7iw Год назад +2

    Yeah, that's unprofessional of them.

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    Never did RMA

  • @JamesSmith-sw3nk
    @JamesSmith-sw3nk Год назад +2

    Gigabyte is the cheapest for a reason, their customer service isn't good. MSI isn't much better.
    Sapphire and Evga are/were excellent.

    • @DLMtechgarage
      @DLMtechgarage  Год назад +1

      Very true!

    • @MMA_BEASTHUB
      @MMA_BEASTHUB Год назад +1

      What about Asus

    • @DLMtechgarage
      @DLMtechgarage  Год назад

      @@MMA_BEASTHUB never had an issue with them and they are usually quicker and easier to deal with.

    • @MMA_BEASTHUB
      @MMA_BEASTHUB Год назад +1

      Well I must say I sent my 2 years old 3070 to Gigabyte and they repaired it within 7 days no questions asked ..mm

  • @catherinemorgan2741
    @catherinemorgan2741 Год назад +1

    Cant have the RGB stolen ROFL

  • @DEMONSLYERSOFFICIALYPAGE
    @DEMONSLYERSOFFICIALYPAGE Год назад +1

    can you plz build pc for free fire game smothly❤‍🩹

    • @florider_hd
      @florider_hd Год назад +1

      bro freefire is a mobile game XD….buy a phone from 2019 or newer and it will run perfect