A day in the life of... reception and front desk staff

This is the first part of a five-part series in which Susan Reynard chats to management and staff at Hilton Sandton to find answers to the burning question: What brings guests back?
For the full series of videos with articles, visit www.hotelandrestaurant.co.za and use the search term 'Hilton'.

[@sunnynoorani1272]

Front office is amazing ☺️☺️

[@massimomenegaz8352]

Is anyone else thinking "how did I get here?"

[@HansensUniverseT-A]

I am watching this video working in the reception right now :)

[@jamestinker3513]

I could never do this job i need to be able to move around and be able to keep my muscles working

[@shurka26]

The toughest part of your job....Is They are paying you for nothing

[@relaxgoodmood]

good

[@sunnynoorani1272]

I have experience in front office department ☺️

[@haloohelsinki2514]

The guy said "obviously" one million times, it was incredibly annoying. Maybe he should work on that, this is also part of good service --> being able to articulate oneself well.

[@wills101]

How awkward and pointless was his introduction to the customer.

[@jasminepatterson524]

Why was she using her hands to talk, I dont think that was professional but other then that great video, very helpful thankyou.