I had a warping problem with my tan-65 Yeti. But mine was 3-4 years old. Notified Yeti via email with pictures and they mailed me a brand new 65 within a week. They supplied a return shipping notice for my defective cooler and stated to return it at my convenience. No questions, difficulty or bickering back and forth from Yeti. Now that’s “customer service”. There’s a reason why that other brand only has a 30 day warranty on their products and a 1 year warranty on their hard coolers.
Mine arrived warped out of the box. I filled out the warranty form online on Sunday and got an RMA and shipping label from them on Monday. In my case, they are waiting until they receive the defective one before they send the replacement. So don’t get to camp with a Yeti this weekend.
I’ve returned 2 Tundras and one Hopper 12 Flip. The Tundra hard cooler lid was warping and the zipper broke on my Hopper. Yeti sent me a brand new cooler without any hassle within a week. Yeti is probably waiting to receive your damaged cooler before they send you a new cooler because I’m sure they’ve been taken advantage of where people don’t return their damaged cooler.
You have the best yeti videos on RUclips in my opinion, great work! One request I would have is for you to show all your yeti coolers and go through when/how you use all the various models and sizes.
Haha I appreciate that. I really expected Yeti to come out with something new that would spark another review but nothing yet. I'll see if I can do some update videos. Glad you like them!! JD.
@@TheBigRott Thanks for the ideas! It has been a while for the Hondo chair update for sure. I'll put these on the list. I did sell my Flip 12 because after using the flip 18, I never did use the Flip 12 again (but that could be part of the update I guess!). JD
Great Video! I contacted yeti about my high country 45 warping in the corners like yours. They said they would replace it just not the same cooler! They offered me the normal white, tan, and navy blue! So I decided to keep it and put ratchet straps on corner of the yeti for 3 days I also put heavy duty zip ties in the 2 side holes. It worked flawlessly!
It's because of expansion and contraction from one side of the lid being in the heat and direct sunlight and the other being in the cold. Coupled with that the color is dark and it absorbs heat vs reflecting it. I wouldn't be surprised if they discontinued making their coolers dark colors again after this run.
VERY mad!! My LESS THAN A MONTH old 45 Tundra warped sitting in the back of my truck. Lid bubbled up in the middle between the locks. Filled out the warranty form today.
After seeing this video along with others. I’ll stay with the white version for my next purchase. Too bad , I really wanted the tan version. I would be using these outdoors and our summer heats get pretty hot. Thx for the video and good to hear they back up their warranty. 👍
Thanks for the feedback. I have been very protective of my new gray cooler since exchanging it and that's unfortunate as they are supposed to be able to handle anything right?? I'll stick with white as well from now on. I haven't heard anything negative about the tan and know several people who have owned and abused them. Maybe that color is ok? I noticed yeti just launched their navy color coolers which I would think is worse than gray! Maybe I just got a bad one as I haven't heard much else about the lid warping on any other coolers from them. Thanks again for the comment and enjoy your new cooler!
@@JDOffline I have a white one and the ice didnt last for 1 day and it must be from a slight warp affecting the seal. I am returning to the store for a refund.
I had the same thing happen with the aquifer blue tundra 65. My thought is that the darker color absorbs more heat and the temperature difference from the hot outside and cold inside warps it. Brought it back to my local stines hardware store and they swapped it for a white one no questions asked once they saw the lid.
Yeti stands by their products. I had a couple of issues with the Hopper 18. The teeth on the zipper... After 1 year with both of them. I was able to return them both, & received my replacements within a weeks time.
Shhtyck That’s great to hear!! Thanks for the comment. I had a similar experience w my tundra haul. No questions asked and a brand new replacement. I admit I’m hesitant to take it out in the really hot sun.
@@JDOffline You're welcome. It sounds like it happens from time to time. You being hesitant about taking it out in the hot sun makes sense. However, If I'm not mistaken, the tundra haul has a 5 year warranty. Me personally, I'll take it out & enjoy it. And if it fails to perform again. Back it goes for another replacement.
Cam I was pretty upset for sure but Yeti replaced it no questions asked so I felt better about it. I will say I probably won't every buy a cooler other than in white again!!
I am researching different coolers and Yeti is expensive however, if they back their products, I’m sold. I don’t mind paying more for quantity products and great customer service. Thank you for the video!
I ordered a navy blue Haul over the weekend. Hopefully I don’t have any warping issues. I may just keep a white towel handy to put on top and try to keep the heat down a bit.
Hopefully you don't have a problem. If you do, you know Yeti will warranty it so good peace of mind for such an expensive cooler. RIP Jimmy Buffett!! JD
@@BrianMiller1973 Yes sir for me as well. I grew up in Florida and have listened to him my whole life and will continue to do so. Always wish your heroes could live forever!! JD
Thanks for sharing your experience. We, as consumers seldom think about what if I have a problem. We work hard for our stuff and I hate to hear when companies fail to stand behind their product. I’m glad things worked out for you. I’m having a similar issue with a IGLOO IMX 70 cooler. I’m not feeling the love from the customer service people. I have replaced it with a competitor product. Sometimes it’s worth the extra money to buy a product that has a better warranty because you may have to use it.
I had a rubber locking latch break. I took some pictures and went to yeti's site and uploaded them. In only a couple days they were in the mailbox. It was during July 4th I forgot about making the claim. There customer service was quit for me without any waiting on the phone on hold
I think the warping issue in the charcoal one is due to a high absorption of external heat from the sun over time. The white one is in good shape because lighter colors barely absorb any heat, in fact they actually tend to reflect it.
Im in plastics its probably due to heat and its pulling towards the sun. Roto molding doesn't give you a uniform wall thickness like injection molding. Good on em for standing by their product.You cant whinge about that. They will learn by these issues and make it better.Good on you for not slagging on their product shit happens
I haven't had a problem with the new one they sent me but admittedly have kept it out of the really hot sun. If I'm going somewhere really hot like the beach I will take a white cooler or the flip 18. Hopefully you won't have any issues. JD
Had the same issue with my 45. I was storing it in my shed, I guess the heat got to it. I ended up storing it upside down and it straightened it out. Now i store it upside down.
All rotomolded lids can potentially warp in hot sun. This is why I prefer a Pelican Elite. The injected molded elites have super burly polypropylene reinforced lids. Polypropylene is more rigid and has a higher melting temperature than the polyethylene of rotomolded coolers. The dark charcoal absorbed heat and softened the flexible polyethylene which bent in response to the temperature gradient across the lid. Polypropylene is the better plastic for lids but cannot be rotomolded. The lid is the failing point in almost all rotomolded coolers. The drain plug is a distant second. You learned a good lesson: stick to white Yeti coolers! If I were you, I’d sell the replacement charcoal Roadie at a slight loss and buy another white one thinking of the lifetime use implications. Stick a few vinyl stickers on the outside to differentiate your two white Roadies.
So basically all non white yetis warp?.? That’s not good. Even if they warranty it. How many times are they gonna do that? This is probably why yeti is starting to make injection molded coolers now.
@@ek8652 all plastic can warp but white is the least risk. There is a huge temperature gradient between the ice cold inside and the sun-heated dark outside on a charcoal or navy colored cooler. White is best for a variety of reasons. It gives you half a day extra ice retention.
Sitting on a hot cooler may warp the lid but I don't think too many people are sitting on them when they are that hot! I noticed my gray one was too hot to sit on in the sun for sure. JD
Had the same issues with my gray haul. Sent through the warranty on their site. They sent me a new one and had me send the old one back in the box the new one came in. They took my credit card information just Incase I didn’t send the damaged one back.
I would check your lid and see if it is warped. If it is or if the leaking bothers you (and it would me) contact Yeti to file a claim. I had a good experience with them on their claims. JD
I understand your concerns for sure. At that price point you wouldn't expect an issue but like I noted in your other comment, they did stand behind their product. Totally up to you, there's a lot of other good rotomolded coolers out on the market.
Saw a white yeti in the back of a service truck the other day with a lid warped up at each end. I assume it sits in the Arizona sun all day. I took a pic because I was shocked. Guess it is a normal issue?
I'm surprised on a white cooler! I've had a roadie for about 7 years now and no issues with it or any of my other coolers but they aren't outside all the time. Let's hope that is not the norm! Thanks for the comment.
@@JDOffline My white 60qt has the same issue. It was not as extreme as yours but warped. I went through the warranty process and they agreed to return my for further review. I got busy and was using my cooler at the time so I never followed through with the warranty process. It did appear they were willing to stand behind their product.
@@tmack4004 They stood behind their product for my claim for sure. I'm surprised again to hear of another white cooler warping. I was fine with my charcoal one warping a little, when it wouldn't seal anymore is when I contacted them for a warranty claim. Thanks for sharing this.
This just happened to mine and I’ve had it less than a month! Just contacted yeti about it so I’m waiting to hear back. Mine is dark navy colored. Im wondering if it has something to do with the heat absorbing? It was a day in the 80s and it was outside not in direct sunlight all day but I don’t think this should be happening
Yeah it shouldn't happen but it does seem to happen to the darker colors more often. I use my white Tundra Haul if I know I'm going to be out in the sun. Yeti should treat you right on the warranty claim, they stand by their product. JD
Did you have any type of aftermarket cooler rest attached to the cooler at all? I have a cooler rest in my haul and have noticed it doesn’t sit completely flush
Nothing like that, just a week out in the summer sun and the lid warped. I was surprised this happened but Yeti replaced the cooler so that was good. I'm apprehensive to take the new one out in the sun and typically bring the white one now to avoid this issue. JD
They should be quite concerned about something like that. That goes to a Manufacturing defect. So someone new they must have chosen for manufacturing their Products for them . That changes everything. Not a good sign at all given their Claim of absolute quality and there Price Point.
Hey Kathy, the good news is Yeti stood behind their product 100% with no questions asked. I wouldn't hesitate, I have not heard of this being an issue with their coolers and this was the first time it happened to me. Thanks for the comment.
This was a flipping awesome video Thank you so much for the content I purchased a yeti today with the exact same problem...my first yeti and I think I got ripped off by the guy who sold it to me...it is used but he didn't tell me about this issue with all 4 corners up away from each other like your video shows..... Will I need proof of purchase with the warranty claim?
I had the same issue on my tan 45 tundra. Warranty claim with yeti was pretty easy. You fill out a claim form online and they email you a return label.
Yeti stood behind it and sent me a brand new one, might want to look into their warranty claim service if it's warping, it will get worse. I've kept my new charcoal one out of the direct sun as much as possible! JD
Haven’t seen it on any color but the charcoal gray but I don’t own any of those colors. One person from Australia commented that they don’t even sell the charcoal coolers there due to the heat.
It happens to all colored coolers. I worked at A manufacturing plant in Delano Minnesota making all Roadies and 35 45 and 65 tundras. It happens due to the lids being hit or pushed lightly when they come out of the Roto mold ovens and put in the mold to have the insulation shot inside. It’s just people not paying attention. We used a tool at 2 stations during assembly to check all 4 sides of the cooler to check the gap of the lid and body of the cooler. I can’t remember the exact gauge it was but basically if you can fit your pinky finger up to the fingernail, then we had to scrap either the lid or the entire cooler. I hope this helped!!
Are yeti coolers supposed to leak if tipped over? I’ve returned 4 yeti 45s. Because when you tip them over water pours out from the lid and everybody was saying they weren’t supposed to but this is my 5th yeti within 2 weeks and they have literally all done it
It's a high quality product with a company based in Texas so yes I love their coolers for sure. Watch some of my other videos, I always buy American when I can. Thanks for the comment. JD
@@JDOffline buy orca coolers. 100% made in usa, and fully able to customize it. They say I'f you can dream it, they can make it 🤷🏻♂️ and the colors are amazing as well. And sure thing I'll check them out thanks 😊
Chad Jones Wow that’s unusual!! My experience w yeti is they stand behind their product. Contact them and file a warranty claim as I’m sure you already have done!! Can’t believe that happened.
Hi from Down-under (Australia ) Yeti don't sell coolers in the charcoal colour in Australia I thought it was loss of ice retention time with dark lids in our hot sun shine but ma be its a warp-age problem I have a roadie with a gap in the lid insulation regards Mike
It has to have something to do with the heat but not sure. I'll see how this new one holds up and if I have the same issue, I'll request a lighter color. Thanks for the comment!
@@JDOffline Hi I tried testing my coolers with different lids to see how it affected ice retention on a 22 Celsius day a white lid was 34c tan 59c and green 63c I don't have a charcoal cooler but I think super hot on the outside and cold on the inside might cause warp-age be interesting to know at what temp the plastic is when rotoscoped moulded Mike
@@JDOffline Hi I got some answers from a guy who makes roto Mold canoes to get black they add carbon black it increases the expansion from 0.1% for white to 0.6% for Black the problem is when the expansion foam restricts the contraction warpage happens I bought a go box in charcoal recently I hope it is unaffected Mike
That’s really interesting stuff. I think I’ll stick w the white yetis from now on but the colors are appealing maybe just not charcoal. Thanks for the follow up!!
The charcoal cooler has held up well but honestly, I have kept it out direct sunlight and used it indoors on trips, back of the truck type cooler. I have a white one and that one has been out in the sun with no issues. The charcoal cooler looks great but if it's going to be out in the sun a lot I would avoid the issue and buy a white one. Hope this helps. JD
Hey JD, great video. I gotta question for you. I have a couple yeti's. My roadie yeti lid, doesn't sit quite flush anymore onto the cooler. The seal still engages though. Do you know if the lid should rest flush on the base of the cooler. I was thinking it was warped just a bit, but can't really tell. thx man!
Hey Butch! I didn't file my warranty claim until the warping started to affect the seal. I believe they should be flush with no warping but some warping on the colored coolers may have to be accepted. If you are within the 5 year warranty period and can provide proof of purchase to Yeti, hit them up and see what they say....good luck and thanks for the comment.
Ha thanks for getting back to me I didn’t mean it as a mock comment. Cuz I had some shitty quality cooler and I used to sat on it often and the lid was warped , that’s why I was curious. Thanks for the reply
The fact that they make you ship it back and wait that long for your new cooler IMO is not good customer service. For that reason I’m not buying. They should have just have You keep it or discard it and send you out new one asap.
Interesting to hear that you had that issue with a different brand cooler. I've only ever heard good things about the RTIC coolers. Thanks for sharing.
They were terrible. RTIC would send me the replacement, I would send them the picture of the new cooler, they told me the lids weren’t correct and to send them back. My order was for 2 coolers, both returned 3 times. After the 3rd time rtic told me they were no longer able to help me and that I should go with a different company.
This is why all of my coolers are Orca and Pelican. Made in 🇺🇸. It's hard for yeti to do quality control when their coolers are shipped from overseas and made by 10 year Olds. But then again, it's easy to send out all these replacement coolers when they only cost $3 to produce.
Just got a Tundra Haul last week and out of the box, the lid has one side that doesn’t close 100%. Pretty disappointed that something this expensive has such a common problem. It’s brand new, never been outside, so the fact that it’s Rescue Red shouldn’t be a factor in my case. I put water in it an while only a couple drips came out the right side, water poured out the left side.
@@JDOffline I already started the warranty replacement. They are making me wait till they receive the old one before they send the replacement which I sent yesterday. They estimated me receiving my replacement within 10 days of receiving the defective one.
I have a lifetime 55. Had it headed for 2 years, fraction of the price of a yeti works better than a yeti and is made in the USA and has a 5 year warranty... lifetime over yeti hands down every day of the week.
I had a warping problem with my tan-65 Yeti. But mine was 3-4 years old. Notified Yeti via email with pictures and they mailed me a brand new 65 within a week. They supplied a return shipping notice for my defective cooler and stated to return it at my convenience. No questions, difficulty or bickering back and forth from Yeti. Now that’s “customer service”. There’s a reason why that other brand only has a 30 day warranty on their products and a 1 year warranty on their hard coolers.
Ernest, couldn't agree more. Thanks for the comment.
Why did it warped?
Mine arrived warped out of the box. I filled out the warranty form online on Sunday and got an RMA and shipping label from them on Monday. In my case, they are waiting until they receive the defective one before they send the replacement. So don’t get to camp with a Yeti this weekend.
I’ve returned 2 Tundras and one Hopper 12 Flip. The Tundra hard cooler lid was warping and the zipper broke on my Hopper. Yeti sent me a brand new cooler without any hassle within a week. Yeti is probably waiting to receive your damaged cooler before they send you a new cooler because I’m sure they’ve been taken advantage of where people don’t return their damaged cooler.
You have the best yeti videos on RUclips in my opinion, great work! One request I would have is for you to show all your yeti coolers and go through when/how you use all the various models and sizes.
Thank you Matt. I've had a similar request and will start planning that video! JD
Great video. I have a request for you...PLEASE MAKE MORE YETI REVIEWS OR UPDATE VIDEOS!!!! I can't get enough of them lol!!!!🙏😁
Haha I appreciate that. I really expected Yeti to come out with something new that would spark another review but nothing yet. I'll see if I can do some update videos. Glad you like them!! JD.
@@JDOffline Hell yeah! Here's some ideas maybe. Both your Hopper updates, Hondo chair update? Think about it 🤔 Thanks my friend stay safe 🙏
@@TheBigRott Thanks for the ideas! It has been a while for the Hondo chair update for sure. I'll put these on the list. I did sell my Flip 12 because after using the flip 18, I never did use the Flip 12 again (but that could be part of the update I guess!). JD
Great Video! I contacted yeti about my high country 45 warping in the corners like yours. They said they would replace it just not the same cooler! They offered me the normal white, tan, and navy blue! So I decided to keep it and put ratchet straps on corner of the yeti for 3 days I also put heavy duty zip ties in the 2 side holes. It worked flawlessly!
Good solution! JD
It's because of expansion and contraction from one side of the lid being in the heat and direct sunlight and the other being in the cold. Coupled with that the color is dark and it absorbs heat vs reflecting it. I wouldn't be surprised if they discontinued making their coolers dark colors again after this run.
I agree. My lighter colored cooler has no issues. They did stand behind it and I've been more careful with my new one in the direct sunlight. JD
VERY mad!! My LESS THAN A MONTH old 45 Tundra warped sitting in the back of my truck. Lid bubbled up in the middle between the locks. Filled out the warranty form today.
That stinks, was it a non white cooler? Feel good that Yeti stands behind their product and should send you a new one if you follow their process. JD
After seeing this video along with others. I’ll stay with the white version for my next purchase. Too bad , I really wanted the tan version. I would be using these outdoors and our summer heats get pretty hot. Thx for the video and good to hear they back up their warranty. 👍
Thanks for the feedback. I have been very protective of my new gray cooler since exchanging it and that's unfortunate as they are supposed to be able to handle anything right?? I'll stick with white as well from now on. I haven't heard anything negative about the tan and know several people who have owned and abused them. Maybe that color is ok? I noticed yeti just launched their navy color coolers which I would think is worse than gray! Maybe I just got a bad one as I haven't heard much else about the lid warping on any other coolers from them. Thanks again for the comment and enjoy your new cooler!
@@JDOffline I have a white one and the ice didnt last for 1 day and it must be from a slight warp affecting the seal. I am returning to the store for a refund.
I had the same thing happen with the aquifer blue tundra 65. My thought is that the darker color absorbs more heat and the temperature difference from the hot outside and cold inside warps it. Brought it back to my local stines hardware store and they swapped it for a white one no questions asked once they saw the lid.
I agree with you Dustin, I think the darker color cooler lids are more prone to warping in the sun. Glad you were able to swap it out. JD
Yeti stands by their products. I had a couple of issues with the Hopper 18. The teeth on the zipper... After 1 year with both of them. I was able to return them both, & received my replacements within a weeks time.
Shhtyck That’s great to hear!! Thanks for the comment. I had a similar experience w my tundra haul. No questions asked and a brand new replacement. I admit I’m hesitant to take it out in the really hot sun.
@@JDOffline You're welcome. It sounds like it happens from time to time. You being hesitant about taking it out in the hot sun makes sense. However, If I'm not mistaken, the tundra haul has a 5 year warranty. Me personally, I'll take it out & enjoy it. And if it fails to perform again. Back it goes for another replacement.
I had a problem with my travel cup. Yeti where brilliant & replaced my cup lid with in 1 week @ no cost to me @ all
I love yeti products there awesome
I'm with you James and am a Yeti junkie for sure, love all their stuff. JD
I'd be extremely upset if this happened to my Yeti because I probably have a collective $100 or more in stickers on mine from all over LOL
Cam I was pretty upset for sure but Yeti replaced it no questions asked so I felt better about it. I will say I probably won't every buy a cooler other than in white again!!
@@JDOfflinebut ehat are reasoning on why the white color does not warp in comparison to the yeti coolers of various colors?
I am researching different coolers and Yeti is expensive however, if they back their products, I’m sold. I don’t mind paying more for quantity products and great customer service. Thank you for the video!
You're welcome! Glad it could help. JD
I ordered a navy blue Haul over the weekend. Hopefully I don’t have any warping issues. I may just keep a white towel handy to put on top and try to keep the heat down a bit.
Hopefully you don't have a problem. If you do, you know Yeti will warranty it so good peace of mind for such an expensive cooler. RIP Jimmy Buffett!! JD
Thanks! Buffett was a big part of my musical childhood up to my now middle age. His passing was a hard one for me.
@@BrianMiller1973 Yes sir for me as well. I grew up in Florida and have listened to him my whole life and will continue to do so. Always wish your heroes could live forever!! JD
Thanks for sharing your experience. We, as consumers seldom think about what if I have a problem. We work hard for our stuff and I hate to hear when companies fail to stand behind their product. I’m glad things worked out for you.
I’m having a similar issue with a IGLOO IMX 70 cooler. I’m not feeling the love from the customer service people. I have replaced it with a competitor product. Sometimes it’s worth the extra money to buy a product that has a better warranty because you may have to use it.
Thank you. The warranty experience with Yeti was great. No issues. JD
I had a rubber locking latch break. I took some pictures and went to yeti's site and uploaded them. In only a couple days they were in the mailbox. It was during July 4th I forgot about making the claim. There customer service was quit for me without any waiting on the phone on hold
That's great to hear!! I've only heard good things about their warranty process. JD
I think the warping issue in the charcoal one is due to a high absorption of external heat from the sun over time.
The white one is in good shape because lighter colors barely absorb any heat, in fact they actually tend to reflect it.
I agree, the darker colors hold more heat. JD
I had a similar issue with my tan tundra 45 . I sent back to yeti and received a replacement in light blue and so far no issues .
Wouldn't think that would happen with a tan one. Glad they stood behind their product with your cooler as they did mine. Thanks for sharing....JD
Im in plastics its probably due to heat and its pulling towards the sun.
Roto molding doesn't give you a uniform wall thickness like injection molding.
Good on em for standing by their product.You cant whinge about that.
They will learn by these issues and make it better.Good on you for not slagging on their product shit happens
Thanks Nenad. Appreciate the feedback. Shit happens. Haha....JD
I just opened my new charcoal yeti hard cooler 1 hour ago ……Hope it doesn’t warp!
I haven't had a problem with the new one they sent me but admittedly have kept it out of the really hot sun. If I'm going somewhere really hot like the beach I will take a white cooler or the flip 18. Hopefully you won't have any issues. JD
Had the same issue with my 45. I was storing it in my shed, I guess the heat got to it. I ended up storing it upside down and it straightened it out. Now i store it upside down.
Not a bad idea for sure! Thanks for sharing. JD
All rotomolded lids can potentially warp in hot sun. This is why I prefer a Pelican Elite. The injected molded elites have super burly polypropylene reinforced lids. Polypropylene is more rigid and has a higher melting temperature than the polyethylene of rotomolded coolers. The dark charcoal absorbed heat and softened the flexible polyethylene which bent in response to the temperature gradient across the lid. Polypropylene is the better plastic for lids but cannot be rotomolded. The lid is the failing point in almost all rotomolded coolers. The drain plug is a distant second. You learned a good lesson: stick to white Yeti coolers! If I were you, I’d sell the replacement charcoal Roadie at a slight loss and buy another white one thinking of the lifetime use implications. Stick a few vinyl stickers on the outside to differentiate your two white Roadies.
Thanks for the info. It is holding up well but honestly I have avoided using it in the direct sunlight. White is my go to for that. JD
So basically all non white yetis warp?.? That’s not good. Even if they warranty it. How many times are they gonna do that?
This is probably why yeti is starting to make injection molded coolers now.
@@ek8652 all plastic can warp but white is the least risk. There is a huge temperature gradient between the ice cold inside and the sun-heated dark outside on a charcoal or navy colored cooler. White is best for a variety of reasons. It gives you half a day extra ice retention.
Well my question is: are you guys often seat on the lid? That will make the lid to deform. Especially if the lid is hot. Just a thought.
Sitting on a hot cooler may warp the lid but I don't think too many people are sitting on them when they are that hot! I noticed my gray one was too hot to sit on in the sun for sure. JD
Had the same issues with my gray haul. Sent through the warranty on their site. They sent me a new one and had me send the old one back in the box the new one came in. They took my credit card information just Incase I didn’t send the damaged one back.
Johnny Matsoukas Johnny I had a similar good experience. Glad it worked out. JD.
@johnnymatsoukas so they sent you a new one first then return the damaged one? I’m about to do a warranty claim
@@timthompson7618 no I sent mine in once the warranty claim was approved. Then they sent me a new one. JD.
So, I just received mine… tilted it over to check if it leaks… and it does 😢. Should I ask for a replacement… or is that what it is?
I would check your lid and see if it is warped. If it is or if the leaking bothers you (and it would me) contact Yeti to file a claim. I had a good experience with them on their claims. JD
Higher end Injection molded lids can be designed to avoid this type of warping.
Agreed!! JD
I thought these were excellent now I am Concerned about future products not to pass the passing grade but now going forward there’s a big question
I understand your concerns for sure. At that price point you wouldn't expect an issue but like I noted in your other comment, they did stand behind their product. Totally up to you, there's a lot of other good rotomolded coolers out on the market.
Saw a white yeti in the back of a service truck the other day with a lid warped up at each end. I assume it sits in the Arizona sun all day. I took a pic because I was shocked. Guess it is a normal issue?
I'm surprised on a white cooler! I've had a roadie for about 7 years now and no issues with it or any of my other coolers but they aren't outside all the time. Let's hope that is not the norm! Thanks for the comment.
@@JDOffline My white 60qt has the same issue. It was not as extreme as yours but warped. I went through the warranty process and they agreed to return my for further review. I got busy and was using my cooler at the time so I never followed through with the warranty process. It did appear they were willing to stand behind their product.
@@tmack4004 They stood behind their product for my claim for sure. I'm surprised again to hear of another white cooler warping. I was fine with my charcoal one warping a little, when it wouldn't seal anymore is when I contacted them for a warranty claim. Thanks for sharing this.
Mines in the south tx heat all day no issues
This just happened to mine and I’ve had it less than a month! Just contacted yeti about it so I’m waiting to hear back. Mine is dark navy colored. Im wondering if it has something to do with the heat absorbing? It was a day in the 80s and it was outside not in direct sunlight all day but I don’t think this should be happening
Yeah it shouldn't happen but it does seem to happen to the darker colors more often. I use my white Tundra Haul if I know I'm going to be out in the sun. Yeti should treat you right on the warranty claim, they stand by their product. JD
@@JDOffline yeah I filed my claim and they were on top of it. They are even going to send me a tan colored replacement.
@@SeanStewart88 that’s good to hear! Issues w yeti products are rare but it’s good to know they will back their product. More videos coming soon! JD
Did you have any type of aftermarket cooler rest attached to the cooler at all? I have a cooler rest in my haul and have noticed it doesn’t sit completely flush
Nothing like that, just a week out in the summer sun and the lid warped. I was surprised this happened but Yeti replaced the cooler so that was good. I'm apprehensive to take the new one out in the sun and typically bring the white one now to avoid this issue. JD
The gray coolers must suck up too much summer heat while sitting on the patio
I think it did! JD
Have you ever heard of ROVR coolers? I’m debating between the haul and one of the ROVRs
I've not heard of them specifically but I know there's a lot of good rotomolded coolers out there on the market. Good luck with your debate! JD
@@JDOfflinethank you!
They should be quite concerned about something like that. That goes to a Manufacturing defect. So someone new they must have chosen for manufacturing their Products for them . That changes everything. Not a good sign at all given their Claim of absolute quality and there Price Point.
Hey Kathy, the good news is Yeti stood behind their product 100% with no questions asked. I wouldn't hesitate, I have not heard of this being an issue with their coolers and this was the first time it happened to me. Thanks for the comment.
This was a flipping awesome video
Thank you so much for the content
I purchased a yeti today with the exact same problem...my first yeti and I think I got ripped off by the guy who sold it to me...it is used but he didn't tell me about this issue with all 4 corners up away from each other like your video shows.....
Will I need proof of purchase with the warranty claim?
I believe you will need proof of purchase for the warranty. Check out the Yeti website for more specific info. JD
@JDOffline you helped me back then thank you
Awesome video sir👍🏽
Thanks Luis, really appreciate you checking it out and for the comment. JD
Yeti has honored warranty. I was very disappointed though.
I don’t blame you at all for being disappointed. Trust me you will love this cooler.
I had the same issue on my tan 45 tundra. Warranty claim with yeti was pretty easy. You fill out a claim form online and they email you a return label.
Hey Jason. I agree with you and found the process to be pretty simple. Nice to see a company stand behind their product. JD
Is there a proof of purchase needed?
Same here… lifted corners
Hope you got that resolved through Yeti's warranty process. JD
Do you think the 75 would meet guidelines for a carry on?
Not sure. JD
Not even close.
I have tundra 75 and it’s doing the same, not as bad as yours tho
Yeti stood behind it and sent me a brand new one, might want to look into their warranty claim service if it's warping, it will get worse. I've kept my new charcoal one out of the direct sun as much as possible! JD
I’ve read forums that this is more likely to occur to dark colored coolers? Have you seen it happen to seafoam and blue coolers?
Haven’t seen it on any color but the charcoal gray but I don’t own any of those colors. One person from Australia commented that they don’t even sell the charcoal coolers there due to the heat.
It happens to all colored coolers. I worked at A manufacturing plant in Delano Minnesota making all Roadies and 35 45 and 65 tundras. It happens due to the lids being hit or pushed lightly when they come out of the Roto mold ovens and put in the mold to have the insulation shot inside. It’s just people not paying attention. We used a tool at 2 stations during assembly to check all 4 sides of the cooler to check the gap of the lid and body of the cooler. I can’t remember the exact gauge it was but basically if you can fit your pinky finger up to the fingernail, then we had to scrap either the lid or the entire cooler. I hope this helped!!
Kyle Atwood thanks Kyle for that insight.
@@kyleatwood381 is the haul big enough for one deer meT pñus ice? Thanks in advance.
Are yeti coolers supposed to leak if tipped over? I’ve returned 4 yeti 45s. Because when you tip them over water pours out from the lid and everybody was saying they weren’t supposed to but this is my 5th yeti within 2 weeks and they have literally all done it
Do you like buying expensive Chinese made things like yeti?
It's a high quality product with a company based in Texas so yes I love their coolers for sure. Watch some of my other videos, I always buy American when I can. Thanks for the comment. JD
@@JDOffline buy orca coolers. 100% made in usa, and fully able to customize it. They say I'f you can dream it, they can make it 🤷🏻♂️ and the colors are amazing as well. And sure thing I'll check them out thanks 😊
@@Denverscorpio I have heard they are great coolers. I'll check them out. Thanks. JD
The yeti hard coolers r made in the USA
@@djKoitz you must not own yeti.
My new cooler arrived today and wheel fell off while taking it out of the box WTF!!
Chad Jones Wow that’s unusual!! My experience w yeti is they stand behind their product. Contact them and file a warranty claim as I’m sure you already have done!! Can’t believe that happened.
JD Offline can I send you pictures?
Hi from Down-under (Australia ) Yeti don't sell coolers in the charcoal colour in Australia I thought it was loss of ice retention time with dark lids in our hot sun shine but ma be its a warp-age problem I have a roadie with a gap in the lid insulation regards Mike
It has to have something to do with the heat but not sure. I'll see how this new one holds up and if I have the same issue, I'll request a lighter color. Thanks for the comment!
@@JDOffline Hi I tried testing my coolers with different lids to see how it affected ice retention on a 22 Celsius day a white lid was 34c tan 59c and green 63c I don't have a charcoal cooler but I think super hot on the outside and cold on the inside might cause warp-age be interesting to know at what temp the plastic is when rotoscoped moulded Mike
I would like to know that as well! Let us know if you find out.
@@JDOffline Hi I got some answers from a guy who makes roto Mold canoes to get black they add carbon black it increases the expansion from 0.1% for white to 0.6% for Black the problem is when the expansion foam restricts the contraction warpage happens I bought a go box in charcoal recently I hope it is unaffected Mike
That’s really interesting stuff. I think I’ll stick w the white yetis from now on but the colors are appealing maybe just not charcoal. Thanks for the follow up!!
So two years later, how is the charcoal holding up? Thanks for the videos!
The charcoal cooler has held up well but honestly, I have kept it out direct sunlight and used it indoors on trips, back of the truck type cooler. I have a white one and that one has been out in the sun with no issues. The charcoal cooler looks great but if it's going to be out in the sun a lot I would avoid the issue and buy a white one. Hope this helps. JD
@@JDOffline that’s great advice! Thank you very much
@@kennethkuhlman8864 you’re welcome!
Hey JD, great video. I gotta question for you. I have a couple yeti's. My roadie yeti lid, doesn't sit quite flush anymore onto the cooler. The seal still engages though. Do you know if the lid should rest flush on the base of the cooler. I was thinking it was warped just a bit, but can't really tell. thx man!
Hey Butch! I didn't file my warranty claim until the warping started to affect the seal. I believe they should be flush with no warping but some warping on the colored coolers may have to be accepted. If you are within the 5 year warranty period and can provide proof of purchase to Yeti, hit them up and see what they say....good luck and thanks for the comment.
because people sat on it for too long and too often??
Haha no Eric I promise no one sat on it, it was the sun!! Thanks for the comment!
Ha thanks for getting back to me I didn’t mean it as a mock comment. Cuz I had some shitty quality cooler and I used to sat on it often and the lid was warped , that’s why I was curious. Thanks for the reply
The fact that they make you ship it back and wait that long for your new cooler IMO is not good customer service. For that reason I’m not buying. They should have just have You keep it or discard it and send you out new one asap.
That would have been quicker for sure but I see both sides of it. In the end, it worked out. JD
Looks like the 7 RTIC coolers I sent back
Interesting to hear that you had that issue with a different brand cooler. I've only ever heard good things about the RTIC coolers. Thanks for sharing.
They were terrible. RTIC would send me the replacement, I would send them the picture of the new cooler, they told me the lids weren’t correct and to send them back. My order was for 2 coolers, both returned 3 times. After the 3rd time rtic told me they were no longer able to help me and that I should go with a different company.
My RTIC is warped too.
What part of north ga are you from?
Straight up 85 North near Braselton, GA
This is why all of my coolers are Orca and Pelican. Made in 🇺🇸. It's hard for yeti to do quality control when their coolers are shipped from overseas and made by 10 year Olds. But then again, it's easy to send out all these replacement coolers when they only cost $3 to produce.
Pelican makes good stuff. Thanks for checking out the video. JD
Yeti is really average cooler! Orca for life
I've heard good things about Orca! Thanks for checking out the video. JD
You cannot sit on it
Lesson learned for sure. JD
Just got a Tundra Haul last week and out of the box, the lid has one side that doesn’t close 100%. Pretty disappointed that something this expensive has such a common problem. It’s brand new, never been outside, so the fact that it’s Rescue Red shouldn’t be a factor in my case. I put water in it an while only a couple drips came out the right side, water poured out the left side.
I would contact Yeti that sounds like a manufacturing flaw. JD
@@JDOffline I already started the warranty replacement. They are making me wait till they receive the old one before they send the replacement which I sent yesterday. They estimated me receiving my replacement within 10 days of receiving the defective one.
@@glennthomas4159that’s great. Shouldn’t have happened like you said but at least they are sending a new one out fairly quickly.
I have a lifetime 55. Had it headed for 2 years, fraction of the price of a yeti works better than a yeti and is made in the USA and has a 5 year warranty... lifetime over yeti hands down every day of the week.
Thanks Jb for the call out. I prefer Made in the USA as well so I will check them out. JD
@@JDOffline brother its 97 bucks at Walmart for the 55qt, certified bear resistant and just plain awesome. I love mine.
@@Jb-qn2xz works better than the Yeti he says? 🤦♂️😅😆
@@djKoitz yes it in fact does there is plenty of videos on RUclips that show this.........
china
Not sure where they are made, the company is based out of Texas though. JD
@@JDOffline They are made in China.