Greetings. Thank you very much. I recently received my 2nd dongle with no instructions nor support from Razer. I was ready to bin this >$100 mouse until I found your video and followed the link. Thank you very much for doing what Razer support should've done from first contact.
Razer support has been lackluster at best for what's supposed to be their expensive & premium products. It blows my mind how there are tools available to help but they hide it or through sheer incompetence are unaware themselves
@@warfare20111 So I just bought the brand new Blackwidow V4 Pro 75% keyboard and the brand new Basilisk V3 Pro 35k. It says that you can get 4000 polling on BOTH the keyboard and the mouse by using one dongle for both accessories. I'm about to break everything in my gaming room right now bc it implies that you should use the mouse dongle, but the keyboard dongle is the one that I already have 4k polling bc there's a button for it in Synapse! I've tried one, I've tried the other. I've tried turning off back on. I'VE TRIED EVERYTHING!!!! ITS DRIVING ME NUTS!!!! It says (in Synapse with a picture of the mouse dongle) "Multi Device Hyperspeed Dongle" And impling that the mouse is ALREADY at 4k WHEN IT ISN'T!! But my Keyboard when using IT'S dongle is always on 4k polling! And I've tried using the keyboard dongle but NOPE! It's not a "multi device" dongle! So the Keyboard works at 4k polling and the mouse is stuck at 1k. I don't get it....... I don't get it man.... I'm losing my mind....
I spent weeks troubleshooting and found you youtube video, bro I cannot express my gratitude through a RUclips comment enough. I was about to buy a deathadder v3, but you just saved me the money 🙏🙏🙏
OMG THANK YOU ITS BEEN MONTHS!!! This worked for my Blackwidow v3 pro (Keyboard) like you said no ones been talking about fixing thisl this saved me thank you!!
for people having an issue with the dongle not working. check if this shows up when you remove & reinstall the dongle if you don't hear the new device ping then you might want to try a reflow on the dongle itself, use some flux and hit it with the hot air gun for a few secs. did the trick for mine
My god, thank you, how Razer can not provide such a tool. It litteraly took me less than a minute to fix something I took days to fix. So pissed that I had to buy another dongle thinking mine was faulty arrrgh. Thank you again.
Make sure that the dongle is connected to the USB port on the PC. I was using a USB HUD box and the Razor Naga Pro wasn't reading it. Came out with a driver error.
Hi everyone! I'm having an issue with my Deathadder V2 Pro and i'll explain it in case anyone can help. Basically, the USB Dongle keeps connecting and disconnecting itself every 3-5 seconds. Not a motherboard/port issue because other devices work fine on the same ports and also tried the dongle in 3 more usb ports. Already used the tool provided in this video (the newest version from razer website). It said everything was linked and updated but i'm not that sure if it worked because the usb as i said disconnects all the time so how can i be sure... Also updated mouse controllers/synapse and all that stuff. During the few seconds the dongle lasts connected, the mouse is able to receive the signal and work. Any suggestion is highly appreciated! Thanks! PS: I'll be trying another dongle and another pc next.
bro , i opened the link aldy , but it can't detect my USB dongle , it just stop there and it doesn't let me continue with the proses , i cant even click the "NEXT' button bacause it cannot detect my USB dongle
I have same situation. I analyzed information from razer topic's and now I think that - receiver is dead. I tried turn this crap on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer🤣
@@samnaryracing Aww yea it was a long time ago :D Im not sure what step this was on I guess the first one when I realized I cant use it on WINDOWS 7 or at least THE ONE I HAD because I couldnt update it to the point it needs to be to operate with the wireless dongle. It requiers some updates for sha-2 or something :D SO I INSTALLED WINDOWS 11 :D and that fixxed it :) Good luck people :D Sorry im kinda messy
Bro thank you so MUCH. I was looking through RUclips videos on how to fix my viper v2 pro wireless dongle not working and in the comments were "Oh you need to get Razer support and get a NEW dongle" but I was like "Wait you have to get a WHOLE NEW DONGLE?!" I was also wondering if that won't be the problem so I kept on scrolling and found this video. I tried the razer util and BOOM my mouse works. Thank you so much!
Not working for me( System just dont see dongle. Connected it by cable to android phone. Worked one time and stopped after reconnection. Made the same on iPad - works flawlessly even after 5 reconnections.
W video bro this worked after i got my replacement dongle. Tried it when the dongle broke, but it was broken broken, new replacement was recognized and didnt work at first but the updater trick did. BLESSINGS🙏🙏🙏🙏🙏
This may help just a few of you but I was literally using the dongle for my deathadder with my viper v2 pro. Make sure the dongle you are using matches the mouse model. It was working this way for a long time then randomly stopped working. All I had to do was swap the dongles. I went ahead and updated firmware after.
The dongle keep connect disconnect so you cant do pair at all. I RMA the first mouse , today got the second one and the problem is the same the Dongle dont work at all. HyperSpeed or HyperTrash....
It works for me but not on the new replacement but on the old one xD I was about to get crazy until I found out this video razer things, it just works because support doesnt know either how to fix it Thanks a lot man, hope u have a nice week.
Idk what to do guys. Help please. As I did put the USB dongle into my computer it works but for one second and then it insantly disconnects because of the dongle, this utility isn't working. My USB doesn't get detected
Please help me i have different problem when i go through the troubleshooting utility it ask for connect with dongle and thats ok it works and it turn green but when it ask me to connect using usb it doesnt work the mouse lights up but its not detected please help me
there's something weird going on, after plugging it in to to the back of my pc to hide the dongle it stopped working after a few weeks, i then used my mouse in bluetooth mode cause i gave up on trying to fix it, after a couple of weeks of only using it in bluetooth i plug in my dongle to the front usb port and it works! i then move it to the back and the same thing, after a couple of weeks, it just randomly disconnects and stops working and cant be detected by my computer anymore. i then try it on my laptop to see if its my computer or the mouse, i plug it in to my laptop and im surprised to see that it works fine!, but then i try and reconnect it to my pc and it doesnt work, i then go back to plug it into my laptop and its no longer detected... WTF.
In your problem PCs power settings you could try disabling selective USB power suspending, so it doesn't automatically disconnect USB devices connected see if it does anything. Otherwise follow the steps of the video
I downloaded it and it doesnt allow me to pair with my death adder V2 pro but instead it allows me to pair with Razer bassilisk (i never had od paired that mouse) what can i do?
Thank you for the info. I received a new dongle from Razer which again did not work. After using the software it worked. On the other hand, the old dongle still does not work after using the utility so it was apparently well and truly dead
Potentially wrong firmware version, your 4k polling feature is gone because the mouse thinks it's a different model and not the 4k polling one (just a guess)
No me sirvió :( desde la semana que compré mi headset blackshark v2 pro dejó de funcionar el dongle, y no me lo detecta como dongle, solo como dispositivo, por ende; no se puede actualizar.
it didn't work for me :c I have a razer viper v2 pro and it came so the dongle connects but, it disconnects itself after about 5 seconds, and I've only been able to use it by cable
Holy shit! 3 hours... 3 fucking hours talking to Razer, 2 different dongles sent and this worked. thank you so much. Why on Earth do they hide this?? Razer tech support are by far the most incompetent script reading morons I have ever dealt with. just repeating the same thing over and over. I can finally use my mouse wirelessly again. :)
all fun and games till the fking mouse pairing utility detects everything, but I press "pair" and this shi says pairing failed.... wtf do I do?? buy another dongle and try again??
I'd go through all the basic troubleshooting steps first like trying to use the dongle and mouse on another computer. If it doesn't work on a different computer then your hardware is junk and need to call warranty or support
I have same situation. I analyzed information from razer topic's and now I think that - receiver is dead. I tried turn this crap on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer🤣
@@discodancerronin you should register your razer product with the information on the back of the mouse and purchase receipt on their website once it's registered you can call support and complain about the mouse over chat support they will send you a free new receiver in mail!
when i first used this tool i had a naga pro mmo mouse also on the pc - and it unpaired it from the naga and paired the naga to the viper? had to repair naga then take out that dongle and then put in the v2 dongle ... after that everything works. Just don't have another razer dongle on your pc when using this tool.
i actually have this problem with my headset and i recently used this link and it worked for another 5mins, until the conetion was lost again and it`s not gonna work with every usb port...i tried to update my headset too but it wont connect...i will never buy razer again
Are you plugging the usb directly into the computer or into the adapter, finally did you spam support into giving you a free replacement usb dongle and tried using that one
Bro I just ordered my v2 pro but after that I read bunch of comments that people said the dongle is not working for them. Is there any solution? does it happen randomly or it will happen for all? Last but not least, should I change my order ro gpro x superlight instead of v2 pro because of dongle issue? please help me.🙏🏻
i do plug the dongle ifyou mean the little usb connected to adevidec that uses the cable to connect with use to pc but it still doesnt progress todo the update, it can only update the mouse but not the dongle...
@@dodododo6875 hey, so i tried everything when i mean everything, EVERYTHING!... I contact razer and they didnt have a clue, i told them if i buy the dock pro will the mouse work wirelessly? again they didnt have a clue so don't waste time. i think they made a problematic dongle so you buy the dock pro (marketing) so i finally got the dock pro and at start it couldn't connect with the mouse but after 100 times of unplug it reboots etc it finally paired with the mouse. so yeah this is the last time i'll buy from razer, 250 euros for a mouse and a dock and they are problematic....
@@dodododo6875 hey, so i tried everything when i mean everything, EVERYTHING!... I contact razer and they didnt have a clue, i told them if i buy the dock pro will the mouse work wirelessly? again they didnt have a clue so don't waste time. i think they made a problematic dongle so you buy the dock pro (marketing) so i finally got the dock pro and at start it couldn't connect with the mouse but after 100 times of unplug it reboots etc it finally paired with the mouse. so yeah this is the last time i'll buy from razer, 250 euros for a mouse and a dock and they are problematic....
@@dodododo6875 hey, so i tried everything when i mean everything, EVERYTHING!... I contact razer and they didnt have a clue, i told them if i buy the dock pro will the mouse work wirelessly? again they didnt have a clue so don't waste time. i think they made a problematic dongle so you buy the dock pro (marketing) so i finally got the dock pro and at start it couldn't connect with the mouse but after 100 times of unplug it reboots etc it finally paired with the mouse. so yeah this is the last time i'll buy from razer, 250 euros for a mouse and a dock and they are problematic....
I recently updated my hyperpolling dongle to the latest firmware and then it stopped working. Synapse still detects it, but it won't repair with my Viper V2 Pro. I should have just left it alone. Ugh.
I have the Razer viper v2 I download that thing, but it didn't work. It works with the USB dongle for about 10 seconds, the only what it seems to work is with the charging cord plugged in the whole time which is annoying as hell.
yeah for some reason for months i had my keyboard and mouse connected to the same dongle, and it suddenly stopped working right. i could connect it for 10-15 minutes and then suddenly it just disconnected both. tried everything to get it to work again, now i'm using my stuff wired for now. my logitech g pro x headset works just fine wirelessly with no problems.
Greetings. Thank you very much. I recently received my 2nd dongle with no instructions nor support from Razer. I was ready to bin this >$100 mouse until I found your video and followed the link. Thank you very much for doing what Razer support should've done from first contact.
Razer support has been lackluster at best for what's supposed to be their expensive & premium products. It blows my mind how there are tools available to help but they hide it or through sheer incompetence are unaware themselves
@@warfare20111 So I just bought the brand new Blackwidow V4 Pro 75% keyboard and the brand new Basilisk V3 Pro 35k.
It says that you can get 4000 polling on BOTH the keyboard and the mouse by using one dongle for both accessories. I'm about to break everything in my gaming room right now bc it implies that you should use the mouse dongle, but the keyboard dongle is the one that I already have 4k polling bc there's a button for it in Synapse!
I've tried one, I've tried the other. I've tried turning off back on. I'VE TRIED EVERYTHING!!!! ITS DRIVING ME NUTS!!!! It says (in Synapse with a picture of the mouse dongle) "Multi Device Hyperspeed Dongle" And impling that the mouse is ALREADY at 4k WHEN IT ISN'T!! But my Keyboard when using IT'S dongle is always on 4k polling! And I've tried using the keyboard dongle but NOPE! It's not a "multi device" dongle!
So the Keyboard works at 4k polling and the mouse is stuck at 1k. I don't get it....... I don't get it man.... I'm losing my mind....
following the instructions but it doesn't let me press next:/ any help?
Spent an hour trying to get my v2 Deathadder to pair. This instantly fixed it. Thanks for taking to time to help us!
im still cannot pair, can you give me some advice please
Can i replace the dongle with other dongle of other mouse razer viper ultimate?
bro when i download the utility then it says connect the dongle to ur pc, when i put the dongle it doesnt let me click next
is there a fix to this?
Same 😭 help!!
Same here!
Same issue
Anyone fix this?
I spent weeks troubleshooting and found you youtube video, bro I cannot express my gratitude through a RUclips comment enough. I was about to buy a deathadder v3, but you just saved me the money 🙏🙏🙏
Glad to hear it. It's been hit or miss for some people but definitely helping people that it can.
OMG THANK YOU ITS BEEN MONTHS!!! This worked for my Blackwidow v3 pro (Keyboard) like you said no ones been talking about fixing thisl this saved me thank you!!
2 months, 2 fcking trying to make this thing works, and you with a 35 second finally help me, thank you so much
for people having an issue with the dongle not working. check if this shows up when you remove & reinstall the dongle if you don't hear the new device ping then you might want to try a reflow on the dongle itself, use some flux and hit it with the hot air gun for a few secs. did the trick for mine
My god, thank you, how Razer can not provide such a tool. It litteraly took me less than a minute to fix something I took days to fix. So pissed that I had to buy another dongle thinking mine was faulty arrrgh. Thank you again.
I tried to press next after i paired the mouse but it was grayed out even though i put the dongle in the usb port
Make sure that the dongle is connected to the USB port on the PC. I was using a USB HUD box and the Razor Naga Pro wasn't reading it. Came out with a driver error.
This was driving me insane, well done and thanks for the video :)
Why did razer have to make this so difficult? THANK YOU, this fixed it instantly
my dongle just doesnt connect to my pc
did u find a fix for this
@@RunItUpHaridid you find a fix? lol
@@RunItUpHari did u find a fix for this
@@mountcn6941 nah bro i just had to order a whole new dongle
I can't thank you enough Brother I was literally in Anxiety :)
Hi everyone!
I'm having an issue with my Deathadder V2 Pro and i'll explain it in case anyone can help.
Basically, the USB Dongle keeps connecting and disconnecting itself every 3-5 seconds.
Not a motherboard/port issue because other devices work fine on the same ports and also tried the dongle in 3 more usb ports.
Already used the tool provided in this video (the newest version from razer website). It said everything was linked and updated but i'm not that sure if it worked because the usb as i said disconnects all the time so how can i be sure...
Also updated mouse controllers/synapse and all that stuff.
During the few seconds the dongle lasts connected, the mouse is able to receive the signal and work.
Any suggestion is highly appreciated!
Thanks!
PS: I'll be trying another dongle and another pc next.
my dongle does not even show up on the utility when i plug it in
did you figure it out?
did you figure it out?
did you figured it out?
@@mountcn6941 got replacement
bro , i opened the link aldy , but it can't detect my USB dongle , it just stop there and it doesn't let me continue with the proses , i cant even click the "NEXT' button bacause it cannot detect my USB dongle
Your dongle physically may be damaged or you have incompatible mouse model.
Try seeing if it works on other computers
I have same situation. I analyzed information from razer topic's and now I think that - receiver is dead. I tried turn this crap on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer🤣
i can repair the dongle for you
Well im stuck on step one Plug the wireless USB dongle into your PC and Next does not appear :(
yes same did you get it to work ?
@@samnaryracing Aww yea it was a long time ago :D Im not sure what step this was on I guess the first one when I realized I cant use it on WINDOWS 7 or at least THE ONE I HAD because I couldnt update it to the point it needs to be to operate with the wireless dongle. It requiers some updates for sha-2 or something :D
SO I INSTALLED WINDOWS 11 :D and that fixxed it :)
Good luck people :D Sorry im kinda messy
Was gonna waste my 1 hour but this video saved my time ty
My V3 Pro DA wouldn't connect through the regular mouse pairing software, only with the Hyperspeed one
There is a programme like this for viper v3 pro? Wireless ofc not woriking ://
This worked for a replacement dongle I just got from Razer - thank you mate!
Its not letting me go on next on step 1 help needed pls
did you figured it out?
@@mountcn6941 bought a new mouse from diff company. Never buting razor again
Thank u so much! My mouse was not working due to the wireless adapter of a xbox control and now is working perfectly!
Bro thank you so MUCH. I was looking through RUclips videos on how to fix my viper v2 pro wireless dongle not working and in the comments were "Oh you need to get Razer support and get a NEW dongle" but I was like "Wait you have to get a WHOLE NEW DONGLE?!" I was also wondering if that won't be the problem so I kept on scrolling and found this video. I tried the razer util and BOOM my mouse works. Thank you so much!
Not working for me( System just dont see dongle. Connected it by cable to android phone. Worked one time and stopped after reconnection. Made the same on iPad - works flawlessly even after 5 reconnections.
ruclips.net/user/shortsi_hFJurGla8
thank you so much!! I have already lost hope after getting a new dongle sent by support and it still not working but then i stumbled on this video!!!
how quick did the dongle get to you? Im trying to get a new one rn
Dude it won’t give the option to press next
@@choiboi96 took a week to get to me and still didn't work. this video worked.
Bro, you are really hero! I just wanted to return it but you solve that problem!!!
Thank you. Insane this isn't the first thing on Razer's page for these mice given the issue is three years old.
W video bro this worked after i got my replacement dongle. Tried it when the dongle broke, but it was broken broken, new replacement was recognized and didnt work at first but the updater trick did. BLESSINGS🙏🙏🙏🙏🙏
hey where did u buy your relacent dongle from??
@@josldoodle2979 Razer sent me a new one as mine was in warranty.
i tryed it the programm told me my deathadder was fixed and could be used but than i putted it in wireless mode and it stoped working again
Thank you for putting up this video. I was getting irritated trying to figure it out when they sent me a new one but now its good to go.
This may help just a few of you but I was literally using the dongle for my deathadder with my viper v2 pro. Make sure the dongle you are using matches the mouse model. It was working this way for a long time then randomly stopped working. All I had to do was swap the dongles. I went ahead and updated firmware after.
Damn thank you I ran into your video by pure luck it saved me alot of time couldnt get it too work till I saw this video,
The dongle keep connect disconnect so you cant do pair at all. I RMA the first mouse , today got the second one and the problem is the same the Dongle dont work at all. HyperSpeed or HyperTrash....
i have the same problem bro.. did you find some solution?
@@peterwilliyansan104 yep the 3th pair work ok for over a month. So just ask for neq mouse dongle.
@@PhonomaniaBG im not buying any razer no more 😵💫
@@peterwilliyansan104 well if its new you can replace it in the store, since isnt working
I can't proceed because the wireless usb dongle doesn't even show up when i plug it in so i can't press next? :s
The app still does not find the Dongle.. it keeps connecting and disconnecting from my pc.. does anyone know how to fix this?
Wish I knew. I have the exact same issue and have tried everything. Commenting on this if someone knows.
did you find the soplution to that problem? i have the same problem here :(@@exotide
It works for me but not on the new replacement but on the old one xD I was about to get crazy until I found out this video
razer things, it just works because support doesnt know either how to fix it
Thanks a lot man, hope u have a nice week.
Idk what to do guys. Help please. As I did put the USB dongle into my computer it works but for one second and then it insantly disconnects because of the dongle, this utility isn't working. My USB doesn't get detected
thanks for everything! I was having the biggest time trying to figure this out and you saved me! thanks so much!!
Please help me i have different problem when i go through the troubleshooting utility it ask for connect with dongle and thats ok it works and it turn green but when it ask me to connect using usb it doesnt work the mouse lights up but its not detected please help me
same here
you rock!!! Thanks! tried everything... and nothing! Thanks to you it's working again!
there's something weird going on, after plugging it in to to the back of my pc to hide the dongle it stopped working after a few weeks, i then used my mouse in bluetooth mode cause i gave up on trying to fix it, after a couple of weeks of only using it in bluetooth i plug in my dongle to the front usb port and it works! i then move it to the back and the same thing, after a couple of weeks, it just randomly disconnects and stops working and cant be detected by my computer anymore.
i then try it on my laptop to see if its my computer or the mouse, i plug it in to my laptop and im surprised to see that it works fine!, but then i try and reconnect it to my pc and it doesnt work, i then go back to plug it into my laptop and its no longer detected... WTF.
In your problem PCs power settings you could try disabling selective USB power suspending, so it doesn't automatically disconnect USB devices connected see if it does anything.
Otherwise follow the steps of the video
My deathadder v3 pro dongle not even connecting in windows
Is this utility work with original viper’s dongle? Or must I have both?
I downloaded it and it doesnt allow me to pair with my death adder V2 pro but instead it allows me to pair with Razer bassilisk (i never had od paired that mouse) what can i do?
what does "connect the mouse to your PC using its supplied cable" mean?
cant connect the deathadder v2 to the naga pro dongle tried everything even this vod and the 2 devices are compatible
remember to reset ur pc after. worked perfectly, thank you!
Thank you for the info. I received a new dongle from Razer which again did not work. After using the software it worked. On the other hand, the old dongle still does not work after using the utility so it was apparently well and truly dead
This was my exact experience as well glad you have a working mouse now
same with me.
how to sync if i dont have the usb a usb c cable given by Razer ?
I couldnt do it because I did step 1 but step 2 didnt work and I couldnt pair can you help me ? My cabble is charging but mouse not moving
Hello, I have the same problem, did you find some solution please ? Thanks
SAME PLS FIND A FIX TO THIS
me dice que conecte el dongle para poder instalar pero no lo reconoce... 🙁🙁🙁 helppppppppppp
it says paired but when i jump in synapse i dont have the option for 4k hz
Potentially wrong firmware version, your 4k polling feature is gone because the mouse thinks it's a different model and not the 4k polling one (just a guess)
No me sirvió :( desde la semana que compré mi headset blackshark v2 pro dejó de funcionar el dongle, y no me lo detecta como dongle, solo como dispositivo, por ende; no se puede actualizar.
me compre el viper v2 pro y me duro 4 meses se me rompio y el dongle no funciona , no queda otra mas que comprar otro :s
I have the Razer Mamba Wireless mouse and it just wont go wireless and I dont know what I should do
worked like charm, thank you 2000!!!!!!
what about for viper ultimate?
@@cedez0117 there is a list of devices in the video and the description
it fixes my deathstalker pro, which is fine, rather than my viper v2 pro. is there any way i could change the settings from my keyboard to my mice?
what do i do if it doesnt even pair with utility???
does the dongle work at all
@@dsedswe i just called razer support to change the dongle and it works 5 months perfect
my razer mouse works with wired but not wireless
mouse is ( Razer viper v2 pro white edition)
it didn't work for me :c I have a razer viper v2 pro and it came so the dongle connects but, it disconnects itself after about 5 seconds, and I've only been able to use it by cable
are you still having this issue?
@@dsedswe Yes
Holy shit! 3 hours... 3 fucking hours talking to Razer, 2 different dongles sent and this worked. thank you so much.
Why on Earth do they hide this??
Razer tech support are by far the most incompetent script reading morons I have ever dealt with. just repeating the same thing over and over. I can finally use my mouse wirelessly again. :)
all fun and games till the fking mouse pairing utility detects everything, but I press "pair" and this shi says pairing failed.... wtf do I do?? buy another dongle and try again??
Can't download this on Mac!!!! what am I supposed to do??? been trying to fix this forever and im so tired of this bs :((( pls help
does anyone know if this works with the Razee Basilisk V3 x Hyperspeed mouse?
What happens if my PC is not recognizing the USB dongle? It's just weird at this point
same for me
Razer Mamba
my dongle keeps connecting then disconnecting immediately?
dude the tool aint detecting my reciever
sameeeeeeeeeeee
dude i have this problem with my viper v2 pro but the tool does not detect my dongle.... wtf... help please!
I'd go through all the basic troubleshooting steps first like trying to use the dongle and mouse on another computer. If it doesn't work on a different computer then your hardware is junk and need to call warranty or support
I have same situation. I analyzed information from razer topic's and now I think that - receiver is dead. I tried turn this crap on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer🤣
@@discodancerronin you should register your razer product with the information on the back of the mouse and purchase receipt on their website once it's registered you can call support and complain about the mouse over chat support they will send you a free new receiver in mail!
@@warfare20111 I have the same problem, do I HAVE to register? why isnt it covered under warranty
@@prod.notype you make your warranty valid by registering it
DUDE you're a life saver! THANKS A LOT!
bro even with the link, the usb dongle is not detected
when i first used this tool i had a naga pro mmo mouse also on the pc - and it unpaired it from the naga and paired the naga to the viper? had to repair naga then take out that dongle and then put in the v2 dongle ... after that everything works. Just don't have another razer dongle on your pc when using this tool.
i actually have this problem with my headset and i recently used this link and it worked for another 5mins, until the conetion was lost again and it`s not gonna work with every usb port...i tried to update my headset too but it wont connect...i will never buy razer again
bro , how?? every time I put the dongle in, it keeps disconnecting
Are you plugging the usb directly into the computer or into the adapter, finally did you spam support into giving you a free replacement usb dongle and tried using that one
@@warfare20111 bro how do i ask them ?? like where do i go to ask them ???
bro It doesnt recognise the dongel for me can you help? asap
Bro I just ordered my v2 pro but after that I read bunch of comments that people said the dongle is not working for them. Is there any solution? does it happen randomly or it will happen for all?
Last but not least, should I change my order ro gpro x superlight instead of v2 pro because of dongle issue?
please help me.🙏🏻
BRO SAVED ME THANK YOU!
i do plug the dongle ifyou mean the little usb connected to adevidec that uses the cable to connect with use to pc but it still doesnt progress todo the update, it can only update the mouse but not the dongle...
same for me, did you fix it?
@@dodododo6875 hey, so i tried everything when i mean everything, EVERYTHING!... I contact razer and they didnt have a clue, i told them if i buy the dock pro will the mouse work wirelessly? again they didnt have a clue so don't waste time. i think they made a problematic dongle so you buy the dock pro (marketing) so i finally got the dock pro and at start it couldn't connect with the mouse but after 100 times of unplug it reboots etc it finally paired with the mouse. so yeah this is the last time i'll buy from razer, 250 euros for a mouse and a dock and they are problematic....
@@dodododo6875 hey, so i tried everything when i mean everything, EVERYTHING!... I contact razer and they didnt have a clue, i told them if i buy the dock pro will the mouse work wirelessly? again they didnt have a clue so don't waste time. i think they made a problematic dongle so you buy the dock pro (marketing) so i finally got the dock pro and at start it couldn't connect with the mouse but after 100 times of unplug it reboots etc it finally paired with the mouse. so yeah this is the last time i'll buy from razer, 250 euros for a mouse and a dock and they are problematic....
@@dodododo6875 hey, so i tried everything when i mean everything, EVERYTHING!... I contact razer and they didnt have a clue, i told them if i buy the dock pro will the mouse work wirelessly? again they didnt have a clue so don't waste time. i think they made a problematic dongle so you buy the dock pro (marketing) so i finally got the dock pro and at start it couldn't connect with the mouse but after 100 times of unplug it reboots etc it finally paired with the mouse. so yeah this is the last time i'll buy from razer, 250 euros for a mouse and a dock and they are problematic....
razer basilisk pro v3 and dock pro my set up btw
I recently updated my hyperpolling dongle to the latest firmware and then it stopped working. Synapse still detects it, but it won't repair with my Viper V2 Pro. I should have just left it alone. Ugh.
exact same thing for me
i cant even do step one if i plug my dongle into the pc it does not get detected
me either, did you ever fix this issue?
I have the Razer viper v2 I download that thing, but it didn't work. It works with the USB dongle for about 10 seconds, the only what it seems to work is with the charging cord plugged in the whole time which is annoying as hell.
Dude, I'm in the same situation, were you able to solve it?
@@dany__jhon Na, I think I might need a new usb dongle because my mouse doesn’t connect to the dongle, so it’s probably the issue.
what about basilisk ultimate?
its not working becouse the dongle dosent get dectected from my pc
my mouse is not seen when i try to do it
can someone help me?
I LOVE YOU BRO OMG THEY WEREN'T GONNA SEND ME JACK SQUAT MUCH LOVE BRO
its not WORKING!!!!!!!!!!!!!!!!!!
yeah for some reason for months i had my keyboard and mouse connected to the same dongle, and it suddenly stopped working right. i could connect it for 10-15 minutes and then suddenly it just disconnected both. tried everything to get it to work again, now i'm using my stuff wired for now. my logitech g pro x headset works just fine wirelessly with no problems.
You are the best bro! works, thanks!!!
No problem! I hope nobody needs to go through the same bs and enjoy their mouse!
still didnt fix. the mouse doesnt recognise the dongle whatsoever
It does not detect the USB 2.4 on my computer in any way, I honestly don't know what to do anymore and it hasn't even been purchased for 1 month.
do you want to return it before the month is over? maybe you can return it most stores have a before 30 day return
my dongle is not even recognized by the software so i cant even press next
same i really dont know tf is worng.
same..
Wow you saved me. Ty, why tf would razer support not tell me this
Fixed mine. Thanks!
Mine wont even detect when prompted and plugged in, what a piece of crap.
Can laptop work with mouse for wireless
It should
thanks
didn't work
the utility isnt even detecting the dongle....
i’m having this issue rn and mine isn’t either let me know if u ever got a fix for it
@@xenostired never been able to fix it :( so I just stopped trying
It actually worked thanks!