Nice to see you back. I understand you have a process to follow, and I'm not faulting you at all. But on Stihl's part, this is really bad customer service. This guy bought a brand new, pro grade saw that clearly has a manufacturing defect (stuff happens). A 5-minute check to confirm it wasn't straight-gassed or driven over, and the process should be to hand him another new saw on the spot and send him on his way. Not to leave him without his saw for multiple weeks while debating with Stihl over what happened, how they can be as cheap as possible with parts, and awaiting parts/repairs that may or may not fix everything. Customer paid for a new saw and that's what he should get, no questions asked. Stihl needs to step up and stand behind their product.
I didn’t mention it in the video, and I will in the follow up video - we (not Stihl) gave the man a new saw. The process is too slow and painful to make him wait.
A methodical assessment. You are the coroner of chainsaws. Nothing gets by you. 🙂 Now you get to give the bad news to Stihl--not the family--thanks to the warranty. Thanks educating the rest of us!
I would want crank bearings all changed too. That’s a lot of parts to invest, and labour costs to install. Better to get him a new saw and part the old one out.
I'm glad I found this video. I bought a new 261C before I tried to fix my 251. Having took the 251 down to every single peice! I was interested in what the new one looked like. Not really a lot different outside of the cylinder being top mounted.
Good to see you again. Glad your business is doing so well. I hope that stihl takes care of that chainsaw and fixes their building of their chainsaws. You should send that back as is and get a new saw. Let them figure out what made it go bad. Materials or process in putting it together.
Glad your back...Life gets us all busy at times, only so much time in a day... Glad your kitty is ok... we had one attacked by a owl, it's never fun when pets get attacked by wild life..
Your cat is lucky to have you. If that was a barn cat that no one looked out for, it would be gone. Glad you got the cat to a vet in time. Regarding the saw, that clicking sound was a bad sound to hear! John from MI
Proper thing to do is hand the customer a new saw, apologize for the inconvenience. Stihl should credit/replace the saw. In any event, customer should get a brand new saw.
If i replace my 14 year old ms250, i will go with a ms261. The 250 has hundreds of hours on it. Firewood cutting, deer stand building. It's been a good saw.
Hopefully, in this case, Stihl realizes that when they figure parts cost plus warranty labor time, it would be beneficial to them to replace rather than repair. It would get the customer satisfied quicker, and i would think be a better result.
Four hours and a border crossing to the 401 plus an hour to Kingston and I could be at a shop with great integrity, customer service and pleasant demeanor.
I have heard of a guy locally that purchased a new 261c earlier this year and now has a new one because of some sort of a problem the first one had. I wonder?
wow--it is REALLY GREAT to see you back, as I and I'm sure many of your other subscribers will attest. Hopefully, everyone's health is good (except your tuxedo cat, Pony, who seems to have recovered). and you can get on with your excellent videos, which are not only entertaining, but informative/educational as well😀😉👍
Welcome Back Erika Excellent Diagnosis on That Rod Bearing Failure It Looked Like The Rod Was Rainbow Grey Colored Like it Overheated When The Bearing Let Go 😮😩 I Hope Stihl Gives The Customer a New Saw 😇
Stihl should just replace the saw. Thinking the plastic loose that you showed , wonder if that is why the cover hit the head. And engine it had metal all through it . I know it can be fixed but for only 20 min Stihl should step up. This seems to be Stihls fault
Had a big end blow on a 066 but it had had plenty of use (about 9 months of 6 to 8 litres of fuel per day processing logs ) I had just traded it on a new one which was in for a post sales service my old one came back as the loaner.
Is it usually a fight to get reimbursed by Stihl for all your time spent? Is it cheaper for Stihl to just replace the saw? I see 2-3 hours labor and a couple hundred in new parts.
I bought a new 261 last December when they had a special. I hope mine is ok. One tuber says his does not like the 20 inch bar the special required. My dealer put .375 bar and chain on instead of the.325 it should be. I demanded the rim sprocket be changed to .375 to match.
the 261c is my most used and favorite saw. next to the 461 and ive had a couple 026's, 360 and 044. it goes and goes and goes. power to wight ratio is fantastic. that one just happened to be a lemon. I would also think the customer should get another new 261c I'm sure still would not want customers switching to the husky 550xp mark II. because of inferior warranty procedures.
Hello neighbour (ish). Great video. I've been have some problems with my MS 261 C after almost 3 year of use. It's bogging down and stalling out. I suspected the tank vent and attempted to "clean" it, but that didn't seem to fully fix the problem. Maybe I should just replace it to fully rule that out. What do you think?
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
Nice to see you back.
I understand you have a process to follow, and I'm not faulting you at all. But on Stihl's part, this is really bad customer service. This guy bought a brand new, pro grade saw that clearly has a manufacturing defect (stuff happens). A 5-minute check to confirm it wasn't straight-gassed or driven over, and the process should be to hand him another new saw on the spot and send him on his way. Not to leave him without his saw for multiple weeks while debating with Stihl over what happened, how they can be as cheap as possible with parts, and awaiting parts/repairs that may or may not fix everything. Customer paid for a new saw and that's what he should get, no questions asked. Stihl needs to step up and stand behind their product.
I didn’t mention it in the video, and I will in the follow up video - we (not Stihl) gave the man a new saw. The process is too slow and painful to make him wait.
@@marriedwithsmallengines Then awesome customer service for you. Great job.
I would not want a repaired saw especially being in like new condition. I would tastefully request a new saw. Great video for troubleshooting.
That guy should get a BRAND NEW saw! NO questions asked!
Great to see a new video
Hope you enjoyed it!
Excellent Cx service. You took care of your Cx !!
A methodical assessment. You are the coroner of chainsaws. Nothing gets by you. 🙂 Now you get to give the bad news to Stihl--not the family--thanks to the warranty. Thanks educating the rest of us!
Oh my! Did you just send me $5.00!? Oh my gosh, thank you. That’s the first!
It’s a small amount to pay for a quality education. Thanks!
What a pleasant surprise to see new Married With Small Engines content pop into my feed! Glad to see you back!
Thanks for great knowledge and content, so clearly explained.
Thank you so much!!
I would hope Stihl would replace that saw with a new one. I would not want that one back, ever.
If is rebuilt is brand new…
@@ovidiuciuparu6421
Nonsense.
Do you think a rebuilt saw will sell at the same price as a brand spanking new machine? No!
@@ovidiuciuparu6421nope
With the price of the parts Stihl will probably replace the saw. Parts and labor add up pretty quick.
I would want crank bearings all changed too. That’s a lot of parts to invest, and labour costs to install. Better to get him a new saw and part the old one out.
what you call a deep dive, nicely done
Thank you!! 😊
YeHa! She's back! Can't tell you how glad I am to see you again, you are a rock star of chainsaw repair!!! ...Best on RUclips. Keep the videos coming!
Wow, thanks!
I'm glad I found this video. I bought a new 261C before I tried to fix my 251. Having took the 251 down to every single peice! I was interested in what the new one looked like. Not really a lot different outside of the cylinder being top mounted.
Nice to see you again 😊. It will be interesting to see what becomes of that saw .
Yes it will! Thanks for watching!
So pleased you are back. Missed your excellent videos. All the very best from sunny South Africa.
So glad to have you back! I really missed seeing your adventures with chain saws. 😊
Welcome back! Good to see you again ! Best wishes from Norway!
Saw replaced under warranty.. . would make a great rebuild video and resale item. Thanks for sharing.
Good to see you again. Glad your business is doing so well. I hope that stihl takes care of that chainsaw and fixes their building of their chainsaws. You should send that back as is and get a new saw. Let them figure out what made it go bad. Materials or process in putting it together.
glad to see back. great videos and explanations on small engines.
Thank you!
Happy to see your return. Definitely missed your content. Always very informative.
Thanks for waiting for me to get back! 😊
I've missed these videos! Glad to have another to watch.
Stihl should send you a complete new saw, and insist that you keep the disaster for parts. Great video. Thanks.
Good to see you back. I figured you were busy with repair work, but didn't know obout all the other decacles ya had to deal with also.
Welcome back! Yay for Tony, glad he is ok. Hope he continues to get well.
Great to see you back.
Glad your back...Life gets us all busy at times, only so much time in a day... Glad your kitty is ok... we had one attacked by a owl, it's never fun when pets get attacked by wild life..
Well it was nice to see a clean saw cross your bench. Sad it has some much damage. Hope Stihl does the right thing .😮😊
Hope so!
I'm glad you are back!
Your cat is lucky to have you. If that was a barn cat that no one looked out for, it would be gone. Glad you got the cat to a vet in time. Regarding the saw, that clicking sound was a bad sound to hear! John from MI
Proper thing to do is hand the customer a new saw, apologize for the inconvenience. Stihl should credit/replace the saw. In any event, customer should get a brand new saw.
Welcome back!
Thank you!
Glad to see you back! I hope we get a follow up on this one!
If i replace my 14 year old ms250, i will go with a ms261. The 250 has hundreds of hours on it. Firewood cutting, deer stand building. It's been a good saw.
Hopefully, in this case, Stihl realizes that when they figure parts cost plus warranty labor time, it would be beneficial to them to replace rather than repair. It would get the customer satisfied quicker, and i would think be a better result.
Hey welcome back!! Glad you had a good summer with the shop. I would have thought that thing was straight gassed.
glad you are back missed your videos glad Tony is ok damn coyotes
Indeed! Yay forTony! 🐾
Glad you are back, thanks.
Great seeing you back, best wishes.
Welcome back good to have you back we missed you
Nice to see you again
Hey, thanks!
Yes!! Welcome back y'all were missed!
Glad to be back! 😊
Great to have you back, digger. It's been too dull down here in Australia. A head scratcher to start with....
Uncle Rodney strikes again on that 261! 8^) Good to see you on YT again. Could have been a defective main bearing from new, maybe. Cheers!
I wanted to say “uncle Rodney, are you in there?” lol , but I didn’t want to copy buddy from I do Cars haha
So happy to see you back! We.always enjoy your videos ,thank you
Thank you so much!
Great to see you back. 😊
Welcome back! You were missed!
Thank you! ☺️
Hi and Gday from sunny Queensland Australia , missed you soo much , i love small engines , ( and you for showing us how it is done ) cheers
G’day you have had a lot of issues going on it’s no wonder we haven’t seen you for while it’s good to see you back, regards John.
I need to get my Wood Boss back out. It probably needs service. Good to see you again.
I am so happy to see you again👍
It’s certainly been a long time
Four hours and a border crossing to the 401 plus an hour to Kingston and I could be at a shop with great integrity, customer service and pleasant demeanor.
Missed ya! Hope the winter is good and equally busy but we get to see you more!
Glad your back, I worker at a large mower shop,
I was the parts dep. long hard spring and summer.
It sure was!
Has a similar problem with a Husqvarna 455 Rancher. Wound up doing the piston, and cylinder . Problem was a bad wrist pin.
I had the same failure with about 1 hour on a new 261C, starting to wonder if its more of a common problem.
I have heard of a guy locally that purchased a new 261c earlier this year and now has a new one because of some sort of a problem the first one had. I wonder?
Welcome back, I missed your channel
Just found your channel and subscribed! Very nice camera work and explanations!
Welcome aboard!
It's a lemon I wouldn't want it back
wow--it is REALLY GREAT to see you back, as I and I'm sure many of your other subscribers will attest. Hopefully, everyone's health is good (except your tuxedo cat, Pony, who seems to have recovered). and you can get on with your excellent videos, which are not only entertaining, but informative/educational as well😀😉👍
Glad you are back, your channel is awesome! 😊
Thank you!! 😊
Niece to have You back!
I'm afraid I would not accept a repair to this saw. I would be looking for a new replacement saw. Love , health and respect from Scotland UK.
Agreed. Along with a brand new warranty.
My favorite saw mechanic out there!
Glad you’re back and had a good season!
Welcome back missed you guys
We’re happy to be back!
@@marriedwithsmallengineslol I’ve been having withdrawals. Was looking forward to watching tractor repairs on top of the chainsaws
Glad to hear that Tony is doing better than when you found out what happened to your Fur baby
🙏
@@marriedwithsmallengines amen to that young lady 💐🌹
Well come back my friend nice video 😊🙏
Thank you very much!
I'm glad you're back.
You have a great channel.
Thank you!
Welcome back! I was thinking fuel till you pulled the cylinder. Then I thought manufacturing or assembly fault.. 🇦🇺🍺🍺
Glad to see you back!
Great to have you back!
Thank you!
Well it was nice to watch this video. Welcome back.
Hi Bruce! 😊
Great to see you back!! Thanks for sharing your knowledge!!
My pleasure!
I’m in love with your videos
Welcome Back Erika Excellent Diagnosis on That Rod Bearing Failure It Looked Like The Rod Was Rainbow Grey Colored Like it Overheated When The Bearing Let Go 😮😩 I Hope Stihl Gives The Customer a New Saw 😇
Tony is looking good 🐾
He is a handsome fella! 🐾
Dang. Good to see you guys. Missed you.
I missed all of you as well!
Stihl should just replace the saw. Thinking the plastic loose that you showed , wonder if that is why the cover hit the head. And engine it had metal all through it . I know it can be fixed but for only 20 min Stihl should step up. This seems to be Stihls fault
NIce to have you back 👍
Thanks 👍
Uh, nice, a new video from you folks! 😍
Hope you enjoyed it!
Orange paint transfer: do you think rhe customers used the hood to step on to start?
Had a big end blow on a 066 but it had had plenty of use (about 9 months of 6 to 8 litres of fuel per day processing logs ) I had just traded it on a new one which was in for a post sales service my old one came back as the loaner.
Thank God Tony is OK.
Is it usually a fight to get reimbursed by Stihl for all your time spent? Is it cheaper for Stihl to just replace the saw? I see 2-3 hours labor and a couple hundred in new parts.
sounds like good problems to have. Glad you had some time to make videos again.
So happy to see you back! Thank you for videos!
You are so welcome!
Hi girl! I was waiting for you......greets from Italy
I bought a new 261 last December when they had a special. I hope mine is ok. One tuber says his does not like the 20 inch bar the special required. My dealer put .375 bar and chain on instead of the.325 it should be. I demanded the rim sprocket be changed to .375 to match.
Right on your back I was wondering your return great to see the videos. Cheers
More to come!
Welcome back!Is gonna be fixed?
We hope to repair it under warranty! Stay tuned!
Welcome back
Awesome video, thank you
I sure would not be happy with my dealer or manufacturer if this was not replaced with a new saw. This is a premium expensive saw!
I wouldn't be happy either!
Yaaay, glad you’re back!! Love your work, well done!!💪💪🤘🤘🥰🍺
the 261c is my most used and favorite saw. next to the 461 and ive had a couple 026's, 360 and 044. it goes and goes and goes. power to wight ratio is fantastic. that one just happened to be a lemon. I would also think the customer should get another new 261c I'm sure still would not want customers switching to the husky 550xp mark II. because of inferior warranty procedures.
Would you be saying the same if this had been made in China? I suspect not! Inferior Chinese design and production!!!
Thanks!
1:39 wow i was waiting for another video!
That's crazy!!
Beatiful country. Be thankful you live away from people that hate cats. Recently one of my favorite cats was poisoned 😢
Hello neighbour (ish). Great video. I've been have some problems with my MS 261 C after almost 3 year of use. It's bogging down and stalling out. I suspected the tank vent and attempted to "clean" it, but that didn't seem to fully fix the problem. Maybe I should just replace it to fully rule that out. What do you think?
We hope to find out before 119 days go by. That was interesting to find especially with only 20 minutes run time
Stay tuned this Friday night!