Some retailers are pulling back from self-checkout
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- Опубликовано: 19 авг 2024
- Despite the convenience for shoppers, some well-known stores are now pulling back from self-checkout, with theft cited as a major factor. NBC News' Brian Cheung reports.
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#Shopping #SelfCheckout #Retail
Pulling back from self checkout but not hiring anymore cashiers. They’re making shopping worse.
Any cashier checkouts I go through, I still have to bag my own stuff. I don't see an advantage at all.
There's no new competition, there's literally no incentive to improve, only to comfortably, slowly pull back services to maximize profits.
Gotta love 8 cashier checkout lines where only 4 are open.
@@bagolbones BINGO.
Just more reasons to shop on line!
The 44% number is misleading. They force you to use self checkout because places like Walmart only have 2 cashiers scanning items in a giant store.
So true!
Not all states are the same I live in Lexington we always have cashiers.
VERY TRUE!
Don’t shop there. I haven’t set foot in a Walmart in almost ten years.
My local store has 10 registers and never more than 2 cashiers. Both are usually handicapped. One person is deaf and the other has 1 arm. The store puts them on register purposefully to get people to use self check out. Then the story has 2 non handicapped employees watching the self checkout for theft and to help with errors and such
Companies whining about being devastated by theft while at the same time making record profits due to greedflation
Soooo true
Its bidenomics
@@truefact4439 Lol, like corporations haven't been doing since forever, no matter who's in charge or which part of the world they're even in.
Vote left fellas 😂😂😂😂
@moglet12345 Lets go biden
I love my local grocery store. Half self check outs and half cashiers. Same with Costco here. Someone is always there to help at self checkout.
It's great when you have option for both.
when you only have one cashier, the lines get long, then people leave.
Cry Harder 😭😭😭
@@TheyCameForMeyour insult is out of place here
@@TheyCameForMetell Mom to put a cookie in your lunch for tomorrow.
And, when people leave it forces the store to make a decision: close or hire more staff. 🤷♀️
People don’t leave. Nobody is leaving behind a cart full of groceries that they took 45 minutes out of their day to shop for. Stop being a drama queen.
Can't we just have half and half? Half real checkers and half self-checkout. They pay people to babysit the self-checkouts anyway. Why not pay them to run a register?
Exactly.
They have 1 person watch like 8 self-check terminals. If the theft wasn't so bad, these retailers would use no humans. They don't care about the consumer experience.
I’m not employed there. They can check my stuff out.
@@zebtron They don’t care about their employees, potential employees, or communities where those jobs could help either.
@@DE-vs2xy You're going to be one of those who will be left behind when all retail is automated.
Give us an employee discount if we’re going to be forced to do self check out
Thank you!
Exactly!! We aren't getting paid to ring up and bag our own stuff!!
@@parker1804That's the whole point lol. They want us to get engaged in the system so they don't have to hire employees. 😂
Self checkout allows people to do the discounts on their own. They may call it theft but if the customer is doing work that someone else is being paid for and getting nothing in return then that is also theft.
A lot of places no longer have employee discounts either.
I work at Target and they have closed off the self checkout machines leading to longer than necessary wait times for people who have less than 10 items. I get that theft has been a thing, but honestly fully closing self checkout was the stupidest thing they could have done.
Stores used to have ten items or less ailse with a fast cashier. Loved it. Never understood why they got rid of it.
They pull me from stocking to run registers now.
No, not hiring MORE STAFF was the mistake they made.
@@primalconvoy Correct. They have enough check out stations. If they filled them with cashiers it wouldn't be such an issue.
Self checkout should giver the shopper a discount.
It does. Just do what I do and "forget" to scan a steak or two.
@@CB-ke7eq 5 finger discount. Haha
I’ve had a few "green" bell peppers 🤭
@@CB-ke7eqUntil they decide to throw you in jail for it. Walmart is known for prosecuting self checkout thieves.
@@geoffh1 Really? I don't give the Walton's much of my money, so I wouldn't know. That said, I think if you're scanning all your other items up to that point I think you have solid plausible deniability by saying "I forgot to scan that, my mistake".
Self checkout should come with a discount for doing their work for them.
There is, for everyone.
Y’all make me not proud to be an American. Too lazy to handle your own groceries…
There is, every person working there increases the cost of your goods.
Shoplifters already factor this in everytime they go shopping. Buy 1 get 5 free and markdowns are a given.
It's not humans vs machine.
It's will the customer do the cashier's job for free!
I hate self check out. Using them takes away jobs. That's why I will never use it.
the people that use them are the same ones paying 1 million for a shack house,priorites all messed up.
100%true
walmart has 30% of emp call out sick every day hard to staff.
Oh yes, we all aspire to be cashiers someday. We must save these coveted jobs 😂
@@CasualTS ikr 😂
Stores spent zero time training me on how to use the machines.
I remember when they had employees fill your gas tank for you and check your oil.
You're that old?! 🤣
@@user-sf4py9qc2n It wasn’t that long ago
New Jersey still has attendants that fill up for you. I think they're the only state where patrons are legally not allowed to pump their own gas. I grew up in the tri-state area so I knew about it but I was shocked to learn that it's still in existence.
@@alysecooke8536 Yup, were the last state left we wouldn't have it any other way. Oregon changed recently. Think they did a poll in NJ recently to see if they should get rid of it but an overwhelming amount of residents wants it kept in place. It's so nice in the winter to not have to get out the car.
@@Ray03595 Yes! I wouldn't want to get rid of it either.
With all the price gouging, who’s really the one stealing?
The person you probably voted
@@alephnull7410 how so, sports fan? It's corporate greed, govt, and especially the president, has nothing to do with retail prices.
The immoral ones taking stuff without paying for it. Duh. Don't excuse crime.
@edmer68 not my president
@richatlarge462 so congress?
I'm waiting for the "its your shift to UNLOAD the semi outback" lane.
I just don't want to interact with people if I don't have to
💯
You don't have to talk to the cashier.
Must be a snooty Asian casino goer in a puffy coat
@@garlicgirl3149Every time anyone goes through the cashier register they be talking with them it's so annoying. Like lady I just need you to ring up my items. 😂
@@garlicgirl3149 You do it you don't want to be rude. If I'm actually having to get checked out by a cashier, I'll make the expected chitchat I'm just not going to enjoy it
I don't mind self- check out for express lanes. But if I have a cart full of groceries & you force me to self- check out? I am never coming back.
Then wait to go through a register num nuts
Most grocery stores I go to shut down all cashiers after around 5:00 PM or 6:00 PM. Usually you never see more than 2 or 3 cashiers working at the same time. Sometimes there is only one cashier. Other stores every lane is open with a cashier because they stay consistently busy. I only do self checkout when I have less than 8 items.
retailers should maybe keep their hands out of our gov. :)
@@gedaman these corp. have turned into criminal organizations at this point.
@@voidnovum7796 If you are going to insult someone, at the very least, learn to spell.
Follow Trader Joe's lead. They have multiple cashiers and an organized, well thought out checkout process.
Yup, the only difficult part is that their stores are small and crowded, making navigation annoying.
retailers should maybe keep their hands out of our gov. :)
Whenever I go it seems like EVERY register is manned and open. Just the opposite of Walmart where almost all the registers are closed.
Because they have the sales to back that up. MOST stores do not.
Aldi has a fast checkout as well.
That's lame. I understand the problem with theft but self checkouts are so convenient
Some Americans fear that which they don't understand. Then they turn that fear into hate and intolerance.
It is very irritating to be standing in a long, slow line waiting to be checked out and seeing several self checkout registers closed. I'm looking at you, Target.
Might as well be looking at Walmart too.
I work at target. They pull me out of stocking to run registers. Corporate dictates our number of workers. The individual store cant.
@AP-fl8hr Yes, it's Target corporation. That's why I said "Target".
If theft via the self check out is their punishment for being cheap about hiring more cashiers and paying them more, then GOOD; that’s what they get. Glad they learned their lesson.
You do realize that cost cutting means that their wares are cheaper and that grocery stores make a tiny margin, right?
Yep, I guess they should raise all the product prices to pay for additional cashiers and not cheap out.
@@timtheenchanter6393 at this point, that’ll cause demand destruction…which would lower prices.
@@thatisabsolutelykooooge2211 yes because people will just stop eating, wearing clothes and buying cleaning supplies.
Boy these bootlickers in the comments really don't understand Economy Stuff the way they think they do. Look up "price gouging". Then look up "record profits". Then look up "wage stagnation".
The only excuse for all the dumb procorporate propaganda is if you are being paid to spout it. And if so... Meh, whatever. Get yours.
Self check out wouldn't be so bad but when you have to keep calling a staff never to come over to fix this stupid thing. Might as well go in a line.
99% of the time its user error people are idiots
They're really not that hard to use and they don't have issues that often. I use self checkout all the time. The problems I see people have with it are all self inflicted.
Yeah, about fifty percent of the times I use self checkout I have a machine error. Like last time I gave it a twenty and it got stuck in the machine so the employee ended up closing that checkout and then checking me out herself. At that point most of the self service machines were closed due to issues. This was at target but I have had bad experiences at nearly every single store that I use them at.
@@windowsill9724 yes ty. People say it's us but most of the time it's due to that.
Walmart machines are zero problem and fast. Fred meyer is slow af, safeway is slow af. The machines that is
I like self checkout. It lets me organize my items based on what rooms I’m placing them in. Then I go home and drop bags off into each room and put things away efficiently.
Make groceries affordable again and maybe people will pay for them.
And another it's OK to steal comment. 😡 What is wrong with people?
Stop your whining,go to another country, see what there paying. It will surprise you you.
@@susanallen430 Susan, you are far too old to be having an opinion about the economy.
Yeah this was a Stupid idea, 5 self checkout things, while 3 out of 20 lanes are open?
i wonder how stupid society will get, what do you think?
THough only 3 out of those 20 have cashiers. The only time they use those 20 lanes at all during the year is during the holidays.
They plan on getting rid of all those empty check out lanes because every time the customers look over at them they get angry they are no longer being served.
I love the scan and go.
I have no problem with store employees looking over my shoulder.
And your not on the payroll while being micromanaged
Right. If you are an honest person and not stealing, people and cameras watching you makes no difference. I like self checkouts too. Much faster than waiting in line behind a bunch of people with overloaded carts when i can pay for my few items and be gone on my way.
And no problem stealing jobs from our youth either obviously eh
@@mitchdegrace2040 That's not stealing jobs. Self checkout lines still employ people to monitor and assist customers, the machines have to be built by factory workers, they take resources to build which come from employed miners, People have to provide technical support for the machines, construction crews have to Make modifications to install them, the installation crew comes into town and helps stimulate the local economy by staying at hotels and eating at restaurants, etc
I prefer to use self checkout because I can keep track of how much items cost, how many I scan, I can bag items as I like them to be, I can keep myself from being overcharged because there is no one elses items either in front or in back, checking out is much faster. Cashiers deal with defective or incorrectly priced items the customer wants replaced, manager gets called over, WIC transactions, coupons and more which causes delays in checkout. Have more self checkouts but still have cashiers.
Yup, the bagging part is important to me. I have a specific system. LOL
Where is a multi-billion dollar corporation supposed to find the money to pay more cashiers $17 an hour? WILL NO ONE THINK OF THE BILLIONAIRES ANYMORE?????
@@greyeyed123 Well, it is about the billionaires as they are the ones who own the company...
I like self check-out. The conveyor belts at the checkstands are filthy, I’m single so I’m not buying much, and I don’t like waiting in line.
💯
Self checkout is an introverts best friend.
I prefer self-checkout because I do not want to deal with toxic, angry people. Cashiers workers always select me to vent their frustration, maybe because I do not look menacing or strong or tall enough. In the US, there are too many unhinged people looking for fights in the store, parking lots. US is literally an open air insane asylum.
@@jacqueslee2592 One of the last times I went to to the cashier the bagboy yelled at me because he said my reusable bag was wet and that finally did it for me.
Not really. Because you end up having to flag down the clerk anyway because something didn't scan right, and the machine won't let you finish until a human comes to reset it.
I'm as introverted as anyone. But I'm lining up to help that cashier keep their job.
@@jacqueslee2592 Toxic angry cashiers? I'm 60 and I've never seen that. It sounds more like a you problem.
I can't believe they didn't foresee this as a problem when it was a concept. It was the first thing I thought of when I heard of it.
I support removal of self-checkout.
Self checkout no one seems to care that people lost their jobs. And the stores get you to do it for free.
Yep, the sociological term for it is, " transfer of labor."
@@gemfaceter Many in our community care and while using the staffed checkouts they vocally insist, sometimes to management, that they have employees to run registers. It’s why so many of our local stores still have staffed checkouts. Some stores actually appreciate their employees and customers and never even considered implementing self-checkouts.
Great pint and that's exactly why I never use self check-out. It's annoying sometimes because they purposely understaff the cashiers, but oh well. Plus I don't work there nor get paid. Trying to out ne to work for free, then pay for my items then pay for the bags for my items.
@@LisaMarieFord Yeah it's called customer service. Not customers service yourself. What's next going to a restaurant and making your own food. Haha
Nobody was angry when gas and laundry became serve service, why complain about shopping being self serve. At least you get to check-out and pay on your own terms.
Self-checkout was a silly idea to begin with. It was intended to cut labor costs, pure and simple. What did they think would happen (theft)????
Well ts been working because most the time they are intentionally understaffed with actual cashiers. An so many people do use self check-out. Some people don't think or don't care that self check-out takes people's jobs.
retailers should maybe keep their hands out of our gov. :)
It wasn't designed to cut labor costs. Im not sure if you've noticed but at Walmart and other retailers they're trying to compete with Amazon and how they do this is delivery orders. The former cashiers are in the aisle preparing orders for delivery. It's the same infast food the former cashiers are preparing door dash/Uber eats order
It was 100% designed to cut labor costs. Delivery groceries wasn’t as big of a thing when self checkouts were implemented. That only really took off during the pandemic. People who are now picking up groceries in aisles for delivery are also expected to man their respective stations for normal shoppers/functions so they still are trying to go get away with fewest number of people needed to get the job done.
I want to know where my employee discount is for using the self checkout...
This will prevent theft and give people jobs.
"Unexpected item in the bagging area, please remove the item... " No there isn't then you have to wait for a member of staff who is looking after ten or more other self checkouts.
Listen, if you expect your customers to also act as part time employees and ring them selves up, then you should expect them to apply their own employee discount.
They are in the customer service industry but want customers to service themselves. You know some narcissist in the corporate office came up with this idea thinking it was so brilliant because it would save money and he or she would get a bigger bonus
retailers should maybe keep their hands out of our gov. :)
@@stevenotero2627 yep, because in reality, thats all these soulless husks we call americans care about, MONEY MONEY MONEY while they stab themselves with the wep their rich gov. rulers give them.
lol
This is a great line
All of my local dollar general stores have turned off their self checkouts because of theft. Now you have to go find the 1 employee and tell them you need to checkout.
Yeah I used to work for one, they have to stock or organize the shelves when it's not busy!
@@jvp76 self checkout was a god send to the workers because y'all could actually work. Dumb people ruin everything.
@@ChadH2023 self checkouts lead to theft and it happens even without them but nearly as much!
@@jvp76 let's be honest people are stealing like crazy at the dollar store anyway because they put one employee to do three different jobs. All they're doing is making it more inconvenient for the workers and the people who you sell checkout.
So... don't go to Dollar General then?
I like the self checkout. It's was made for honest users.
(It was made so they could fire people.)
How are we the customers getting put down because we don’t “scan” things right? like what?? 😂😂 I don’t work here…. You make me do all the grocery work and complain and watch me like a hawk because my bananas didn’t scan when I thought they did. That lady talking about people pretending to scan things is just as bad as the stores, no most people aren’t stealing or purposely pretending to scan items to steal them. The beeps are sometimes loud so you think you heard it scan or it’s silent.
Well said !!
Or what about people that have memory problems or dyslexia?
Moral of this story: Walmart needs to hire more checkers, and get rid of all of those self-checkers.
And raise their prices to cover the cost of theft.
@@richatlarge462 And that goes out to Target.
@@richatlarge462gawd bless chinamart 🤓🖕
@@richatlarge462 Or raise their prices to cover the cost of hiring more employees...
I don’t feel sorry for an entity who has me working for them as a paying customer.
Exactly.
I prefer stores with self-checkout. It's fast, convenient, and I get to avoid cashiers with dirty hands touching my stuff.
If you're stealing from Dollar General you really need to reevaluate your life.
Dollar General only ever has like one overworked teenager on staff even before self checkouts. It's dumb anyone was even buying vs just walking out the door.
Stop with the excuses you can wait in line for 5 minutes instead of steal. What is wrong with people in this country @@sws212
Speak for yourself 🤓 🖕
Free food is free
If you're stealing from any place.
I’m germaphobic and prefer to handle my own food and I like my items bagged a certain way, I’ve told cashiers to bag my raw meat separately and they didn’t even listen and a lot of the times they don’t double bag heavy groceries 🙄
Good because some ppl are too slow in these lines. They should still have self checkouts lanes for under 5 items or so though.
Some stores have multiple self-checkout kiosks were you go to the next available station. That way if someone is slow, it's not holding up the line.
@CA2SD The machines are slow also. The TOSHIBA models (CVS, Kroger, Albertson's) now come with a monitor that spins around so that a cashier can be utilized because it takes LONGER for the average customer to scan each item and then bag them one by one. So, to speed up the lines, the self check-out devices can be turned into regular registers.
It's not necessarily that they are slow(the people that is). It's that self checkouts aren't really quick or should I say really self automated to help humans get the items out at a decent pace. When you've got 1,000 customers at one store at one time trying to use 10 machines that's a big problem. Stores need to either ramp up their machines or their employee count.
Remember the 12 items or less line?
Now it's like 40 items and more.
I remember cashiers never enforcing that limit.
I don't have to, I see it everytime I shop...tho it reads "fewer."
Yes, and the ten items or less in my area.
In Japan, there are completely unmanned stores (with maybe a staff or two behind the scenes and lots of surveillance cameras). It can be done.
I think there is an Amazon grocery store in NY like that. They need at least a couple of managers and couple of stockpersons to stock and manage it.
Not by me. I leave stores that expect me to pay to work for them.
Earth to Spaceloid : Earthlings need Jobs .
@@adp5R3x Lol 😋 I think in Japan, they've been finding it hard to find people to fill those jobs.
The Japanese have more respect. In America, people have a problem called five finger discount. If they'll steal packages off porches, they'll steal from the dead ....
The store I shop at most often has 6 self checkouts and usually 2 cashiers (sometimes only 1). They just recently added 2 additional self checkouts.
I prefer self checkout, because I'm not a techno-dork boomer. But I also see people stealing. So they need to downsize checkout lanes and have an employee monitor 3-4 self checkout lanes.
“I’ll be really disappointed.” Nah, she definitely be stealing.😂
Cutting labor cost doesn’t always work out. Shocker!
I thought I was done with my checkout job.
I’ve noticed that they are going back to 15 items or less for self checkouts and I agree with that 👍
I never had a problem with self checkout. I use self check out even when there’s no line. it’s a very simple process, don’t steal and don’t be stupid.
Shady people lacking integrity always have to ruin things for the rest of us. I have severe social anxiety and while I mostly use delivery services anyway, self checkout for in person shopping has been so helpful for me. It’s also just so much quicker and I really appreciate being able to bag my own items in an organized way that makes putting them away less chaotic. It’s a shame that so many people lack character and decency.
I have social anxiety, and I can't stand self-checkout. So, your point?
@@Michael-gs8og You seem like you have other social problems too, by the tone of your comment. I also have social anxiety and prefer self checkout. Could you ever consider that not everyone has the same exact experience as yourself? I'd expect someone with supposed social anxiety to be a little bit more compassionate.
@@kansasgoldilocks NOT EVERYONE with social Anxiety is compassionate. Think outside the box.
@@Michael-gs8ogsee how defensive you just got? That's what he's talking about.
@@Uncl3_Ry That wasn't being defensive, lol.
If you don’t raise your price than people might not steal!
They gonna steal regardless 🙄.
Yeah but raising prices doesn’t help. You might have 100 thefts of an item when it’s priced at $5 vs. thefts of that same item jumping to 300 when it gets raised to $10
What? LEARN HOW TO WRITE!!!
@AlexNishi-hb2ne speak for yourself 🤓 🖕
Common sense would have told you this was not the way to go. There's a reason why we had cashiers in the first place.
It’s not stealing, it’s just a temporary employee discount. If anything it’s theft of wages to have a customer (temporary employee) work and not pay them.
Convenient for shoppers? I don't find it convenient at all. I avoid it. I always go to a lane with a person.
How is not having to wait long not convenient? I get it you're just one of those who don't know how to use it so you just make excuses?! 🤣
@@user-sf4py9qc2n It's extremely inconvenient; waiting in a line allows me to do my small part in forcing large-conglomerate-big-box-emporiums into hiring more local employees; besides where else am I going to do butt-clenches?
I know you're afraid of them but they're really easy to use.
You lazy extrovert.
retailers should maybe keep their hands out of our gov. :)
Whatever gets me out the store faster is what I'm open to. Self checkout is great until you have to void and item or look up produce. Cashiers... can be a little too chatty slowing down the line. ALDI cashiers move like The Flash 😅 but you have to match there speed collecting your items.
I’ve spent so much time working over a hot register that I was grateful when self-checkout came out. I worked so long in retail that I no longer want to interact with people at the store now.
They are not removing them altogether, just from areas with high theft.
That's good I'm tired of doing more work after getting off from work
LOL! It's not work, the machine does all of the work. If you think bagging groceries is hard you're woefully out of shape.
I hate shopping at places without self checkout
Me too. And if they have self checkout but close them down, i get annoyed.
They should be paying me an hourly rate for self checkout. They should be offering a discount at a minimum.
You probably are getting a discount, otherwise the prices would be higher.
Gee, who could have ever predicted that, in general, people would abuse self-checkout that relies on the honor system (meaning people are trusted to do the right thing)?
This is why we can’t have anything nice.
Self check-out is bad. increase more crime Customers do the work instead
I mean, this is common sense.
"Common sense" DERP
I've walked out without purchasing when they only have self checkout.
The problem with self-checkouts is that it relies on customers' honesty to scan every item they intent to purchase. A thief would disagree. Stores may think they're saving on extra staff, but once you count the other staff they need to hire for "asset protection", it probably is about the same number.
Self Checkout is wonderful unfortunately alot of stores will close the self checkout lanes. Then you got to deal with long lines and burned out employees moving slower than death itself. Where are those future Amazon grocery stores where you pay online then go checkout everything and thats it
In diverse areas they’re getting robbed blind. That’s the whole story.
Funny how crime is helping prevent cashier job loss
It took these stores how many years to figure this out??
My local DG got rid of its self checkout. Now i have to wait in line with only 1 employee on shift to manage the eintire store. I always seem to get stuck with those folks that literally pay with change and spending 15mins counting money. So i dont shop there anymore if im in a hurry
Yes, more trouble than it's worth. Also there is not enough room on those small baggage platforms to take a big load
I HATE SELF CHECKOUT!!!! I work 13 hr days truck driving, then work at scanning my groceries. Then I HATE that they watch me like I'm going to steal from them.
just pay someone to monitor the customers self check out process and allow them to intervene/assist with given tools, they must stand there at the check outs the whole time and be attentive and hiring a security guard wouldn't hurt either. Problem solved....literally two people/employees is all you need.
They already have those people. My walmart has two monitors who stand around talking to each other, or looking at their cell phones. They also have a guy at the exit checking receipts.
Many other stores have monitors also.
Realistically, you need to have a monitor for every 3 or 4 self-checkouts. How is that saving the store any money?
Most often 1:6 is insufficient, should be more like 1:4.
I always avoid these things
Who knew people stole
I hate self check out, I should get a discount if I have todo the work.
When i read the comments here i start to think all the humans should be replaced with robots.
Japan has supermarkets where cashiers SCAN the items, then customers PAY the machine and receive change. No shoplifting.
Japan also isn't a country with a foundation of thievery. Their culture shames thieves. The U.S. is literally the home of the thieves.
Additionally, the Land of the Rising Sun doesn't have the culture of theft that the U.S. does. I've lived there. The society is more tradition-based and values respect. Less so on our end. It is what it is.
YES!!!!!!!!!
@Jerry-tz9jo Really? What does that mean?
How many Blacks does Japan have?
I like self checkout. Don't have to deal with dumb slow cashiers
Self checkouts do have limitations. If you have like more than 10 items, it would be impossible
Self checkout should be BANNED. Not only would the stores be forced to hire more cashiers, but theft would go down significantly. I was a grocery store cashier at Stop and Shop for a couple years, I worked both the regular registers and self checkout. I was in a good neighborhood in Oceanside NY and people would still steal from the store.
Funny how they never accuse the physical cashier/grocery store of theft for overcharging than the listed/sale price and bill you.😂
I work for a major US retailer as an operations manager. We also have decided to remove high ticket personal care items in high risk stores and we are changing store layouts to prevent theft from emergency exits. We are also changing our personal care sections to be one way in and one way out to monitor theft.
I am in the talks with major retailers all over the US (yes we collaborate) and we are all moving to similar ideas to prevent theft.
They’ll do anything but actually hold people accountable for theft
God bless President Putin, God bless the Russian people, and God bless Russia. 🇷🇺☦️
Booooo
Just remember: the theft concept works both ways. Many times I've been shorted a penny or a nickel at a self-checkout, mainly at Walmart or Meijer, and usually when the monitor has stepped away. Five cents might not sound like much, but if it happens a few times per day per scanner, multiplied by the number of terminals in thousands of stores, that's quite a bonus for the company.
I'm seriously thinking about waiting in line and making sure the human employee gives back the correct change.
That's intentional. It's not enough for customers to care, but like you said, it adds up on their end.
I prefer self-checkout because I do not want to deal with toxic, angry people. Cashiers workers always select me to vent their frustration, maybe because I do not look menacing or strong or tall enough. In the US, there are too many unhinged people looking for fights in the store, parking lots. US is literally an open air insane asylum. There should be at least two staff monitoring self-checkouts. This is why there are thefts. Also, cameras.
@@jacqueslee2592 Can't say I share your experience. I have a very good rapport with the cashiers at the grocery store I regularly shop at. You know what they say, "Your vibe attracts your tribe."
Well... you can stick it back to them by not paying in cash and using debit or credit instead... then instead of getting a 5 cent bonus they have to pay a transaction fee to the credit card company.
@@Thingsyourollup That could be a solution for someone who has no qualms about using plastic, but I've never had a debit card or used an ATM. I use my credit card for gassing up the car or the occasional online purchase. I like paying with cash. The fewer places where my data winds up, the better.
Self checkout is fine when it works. A couple years ago stores never calibrated their scales, so when you scan the item and put it in the bag the computer thinks you’re stealing because it doesn’t register the correct weight. Today the common problem is the scanners are dirty and it takes a dozen swipes to get it to read the barcode. The other problem is Kroger now has the single conveyer setup for people with larger orders. Well there are never any baggers there to help so you have to scan your big order, pay, then start bagging. Now the guy behind you will start scanning his order immediately before you’re done bagging and his stuff is mixed up with yours, and now he’s looking at you like it’s your fault and that you’re taking his stuff. Self checkout is fine but it’s mind boggling that the engineers who design this stuff don’t beta test in the real world and make sure employees properly maintain the equipment.
Problem with employees is they are slow, and extremely chatty with customers they favor!
I have stood in line behind 10 people with 2 carts full of food, 1 to 2 cash register lane open only and took 40 minutes for me to get up to the front of the line.
By time I got to the cashier. customer canceled their delivery order on me and I lost: pay, wasted gas, mileage, and time !
Some people have chronic fatigue or physical conditions and cannot stand up a long time in line waiting for cashier and customer to stop chitchatting.
Want to chitchat, do over the phone at own your time.
Not on other people's time, especially if their livihood depends on their speed and Estimated time of arrival.
Time is money for these type of people!..
You are guaranteed a paycheck, these people are paid according to how fast and how many delivery order they complete in a day !
Chat on YOUR own time, not in the register line !
I did not go to tha store to work, thank you.
You're not working, you're scanning groceries. Are you that lazy?
@@LinkRocks I'm sure you don't wash your own car. Are you thst lazy ?? It's not work
@@LinkRocks What does a cashier do?
@@stevenotero2627 A car wash is a single fee for something you don't want to do. I WANT to scan my own items, and leave quickly. Cashiers are paid by the hour and have no incentive to go fast. One cashier was talking for a while about some random ladies discount on her cup and I had to switch lines.
@LinkRocks isn't that what the cashier does?
I love self check out as i never have more that a handcart worth of items. It's quick and i don't have to interact with anyone, also shorter line, usually none at all. Just keep an attendant at the end of the self checkout area to monitor.
Do you really think people would not steal.come onnnnn.
But I love it super fast in and out.
Isn’t self-checkout encouraging people to steal?
omg at Walmart in Louisville they already shut off the machines at night only allow 15 items or less while full carts R forced 2 wait in long lines of 2 lanes - OBNOXIOUS AF - stop treating us like CRIMINALS it’s not our fault U won’t keep them locked up 🤬🤬🤬🤬
I agree with you 100 percent.
Can’t they just have smart carts that detect what items you put in your cart and then charge you automatically
They have experimented with this. Using RFID tags on the products instead of bar codes. Then you pass through a scanner and it totals everything up. The problem is getting RFID tags on all products, including produce.
Or just use what uniqglo has. Dump everything into a bin and everything is calculated for you. But doesn't stop theft though. We just can't have nice things in this current era of no honor.
Good! After seeing all the reports of false claims of shoplifting I always refuse to use self-checkout. It is annoying when 90% of checkouts are self ones.
Self-Checkout doesn't work in most "urban" environments, depending on the state and demographics. Let's just call it like it is
Self-checkout - You are not only a customer, you are an unpaid employee.
I love love love self-checkout! Wish every store gave me that option. I just dont wanna interact with cashiers at all.
I hate the ones that get chatty about your purchases. "Oh are you making a casserole?" Just scan my items and stay out of my business.
@Alverant Yeah, I went into a small shop just to stock up on some sweets, the cashier was like, "wow, that's a lot of chocolate!"...as if I'm going to eat it all in one sitting.
Touch grass.
@@AlverantAre you worried about the KGB or SAVAK?