My local store has 10 registers and never more than 2 cashiers. Both are usually handicapped. One person is deaf and the other has 1 arm. The store puts them on register purposefully to get people to use self check out. Then the story has 2 non handicapped employees watching the self checkout for theft and to help with errors and such
People don’t leave. Nobody is leaving behind a cart full of groceries that they took 45 minutes out of their day to shop for. Stop being a drama queen.
Can't we just have half and half? Half real checkers and half self-checkout. They pay people to babysit the self-checkouts anyway. Why not pay them to run a register?
They have 1 person watch like 8 self-check terminals. If the theft wasn't so bad, these retailers would use no humans. They don't care about the consumer experience.
@@geoffh1 Really? I don't give the Walton's much of my money, so I wouldn't know. That said, I think if you're scanning all your other items up to that point I think you have solid plausible deniability by saying "I forgot to scan that, my mistake".
I work at Target and they have closed off the self checkout machines leading to longer than necessary wait times for people who have less than 10 items. I get that theft has been a thing, but honestly fully closing self checkout was the stupidest thing they could have done.
Self checkout allows people to do the discounts on their own. They may call it theft but if the customer is doing work that someone else is being paid for and getting nothing in return then that is also theft.
Most grocery stores I go to shut down all cashiers after around 5:00 PM or 6:00 PM. Usually you never see more than 2 or 3 cashiers working at the same time. Sometimes there is only one cashier. Other stores every lane is open with a cashier because they stay consistently busy. I only do self checkout when I have less than 8 items.
@@garlicgirl3149Every time anyone goes through the cashier register they be talking with them it's so annoying. Like lady I just need you to ring up my items. 😂
@@garlicgirl3149 You do it you don't want to be rude. If I'm actually having to get checked out by a cashier, I'll make the expected chitchat I'm just not going to enjoy it
I prefer to use self checkout because I can keep track of how much items cost, how many I scan, I can bag items as I like them to be, I can keep myself from being overcharged because there is no one elses items either in front or in back, checking out is much faster. Cashiers deal with defective or incorrectly priced items the customer wants replaced, manager gets called over, WIC transactions, coupons and more which causes delays in checkout. Have more self checkouts but still have cashiers.
If theft via the self check out is their punishment for being cheap about hiring more cashiers and paying them more, then GOOD; that’s what they get. Glad they learned their lesson.
Boy these bootlickers in the comments really don't understand Economy Stuff the way they think they do. Look up "price gouging". Then look up "record profits". Then look up "wage stagnation". The only excuse for all the dumb procorporate propaganda is if you are being paid to spout it. And if so... Meh, whatever. Get yours.
They're really not that hard to use and they don't have issues that often. I use self checkout all the time. The problems I see people have with it are all self inflicted.
Yeah, about fifty percent of the times I use self checkout I have a machine error. Like last time I gave it a twenty and it got stuck in the machine so the employee ended up closing that checkout and then checking me out herself. At that point most of the self service machines were closed due to issues. This was at target but I have had bad experiences at nearly every single store that I use them at.
I like self checkout. It lets me organize my items based on what rooms I’m placing them in. Then I go home and drop bags off into each room and put things away efficiently.
Dollar General only ever has like one overworked teenager on staff even before self checkouts. It's dumb anyone was even buying vs just walking out the door.
Right. If you are an honest person and not stealing, people and cameras watching you makes no difference. I like self checkouts too. Much faster than waiting in line behind a bunch of people with overloaded carts when i can pay for my few items and be gone on my way.
@@mitchdegrace2040 That's not stealing jobs. Self checkout lines still employ people to monitor and assist customers, the machines have to be built by factory workers, they take resources to build which come from employed miners, People have to provide technical support for the machines, construction crews have to Make modifications to install them, the installation crew comes into town and helps stimulate the local economy by staying at hotels and eating at restaurants, etc
New Jersey still has attendants that fill up for you. I think they're the only state where patrons are legally not allowed to pump their own gas. I grew up in the tri-state area so I knew about it but I was shocked to learn that it's still in existence.
@@alysecooke8536 Yup, were the last state left we wouldn't have it any other way. Oregon changed recently. Think they did a poll in NJ recently to see if they should get rid of it but an overwhelming amount of residents wants it kept in place. It's so nice in the winter to not have to get out the car.
@@gemfaceter Many in our community care and while using the staffed checkouts they vocally insist, sometimes to management, that they have employees to run registers. It’s why so many of our local stores still have staffed checkouts. Some stores actually appreciate their employees and customers and never even considered implementing self-checkouts.
Great pint and that's exactly why I never use self check-out. It's annoying sometimes because they purposely understaff the cashiers, but oh well. Plus I don't work there nor get paid. Trying to out ne to work for free, then pay for my items then pay for the bags for my items.
Nobody was angry when gas and laundry became serve service, why complain about shopping being self serve. At least you get to check-out and pay on your own terms.
I prefer self-checkout because I do not want to deal with toxic, angry people. Cashiers workers always select me to vent their frustration, maybe because I do not look menacing or strong or tall enough. In the US, there are too many unhinged people looking for fights in the store, parking lots. US is literally an open air insane asylum.
@@jacqueslee2592 One of the last times I went to to the cashier the bagboy yelled at me because he said my reusable bag was wet and that finally did it for me.
Not really. Because you end up having to flag down the clerk anyway because something didn't scan right, and the machine won't let you finish until a human comes to reset it.
The Japanese have more respect. In America, people have a problem called five finger discount. If they'll steal packages off porches, they'll steal from the dead ....
It is very irritating to be standing in a long, slow line waiting to be checked out and seeing several self checkout registers closed. I'm looking at you, Target.
Well ts been working because most the time they are intentionally understaffed with actual cashiers. An so many people do use self check-out. Some people don't think or don't care that self check-out takes people's jobs.
It wasn't designed to cut labor costs. Im not sure if you've noticed but at Walmart and other retailers they're trying to compete with Amazon and how they do this is delivery orders. The former cashiers are in the aisle preparing orders for delivery. It's the same infast food the former cashiers are preparing door dash/Uber eats order
It was 100% designed to cut labor costs. Delivery groceries wasn’t as big of a thing when self checkouts were implemented. That only really took off during the pandemic. People who are now picking up groceries in aisles for delivery are also expected to man their respective stations for normal shoppers/functions so they still are trying to go get away with fewest number of people needed to get the job done.
@CA2SD The machines are slow also. The TOSHIBA models (CVS, Kroger, Albertson's) now come with a monitor that spins around so that a cashier can be utilized because it takes LONGER for the average customer to scan each item and then bag them one by one. So, to speed up the lines, the self check-out devices can be turned into regular registers.
It's not necessarily that they are slow(the people that is). It's that self checkouts aren't really quick or should I say really self automated to help humans get the items out at a decent pace. When you've got 1,000 customers at one store at one time trying to use 10 machines that's a big problem. Stores need to either ramp up their machines or their employee count.
I’ve spent so much time working over a hot register that I was grateful when self-checkout came out. I worked so long in retail that I no longer want to interact with people at the store now.
All of my local dollar general stores have turned off their self checkouts because of theft. Now you have to go find the 1 employee and tell them you need to checkout.
@@jvp76 let's be honest people are stealing like crazy at the dollar store anyway because they put one employee to do three different jobs. All they're doing is making it more inconvenient for the workers and the people who you sell checkout.
I’m germaphobic and prefer to handle my own food and I like my items bagged a certain way, I’ve told cashiers to bag my raw meat separately and they didn’t even listen and a lot of the times they don’t double bag heavy groceries 🙄
Shady people lacking integrity always have to ruin things for the rest of us. I have severe social anxiety and while I mostly use delivery services anyway, self checkout for in person shopping has been so helpful for me. It’s also just so much quicker and I really appreciate being able to bag my own items in an organized way that makes putting them away less chaotic. It’s a shame that so many people lack character and decency.
@@Michael-gs8og You seem like you have other social problems too, by the tone of your comment. I also have social anxiety and prefer self checkout. Could you ever consider that not everyone has the same exact experience as yourself? I'd expect someone with supposed social anxiety to be a little bit more compassionate.
The purpose of self checkout is to reduce labor costs for the employer. In theory this increased profit should result in higher wages for the employees or lower costs for the customer. However, this is obviously not happening. And they have the audacity to talk about people scanning the wrong type of oranges? The store is stealing FROM YOU because you’re use of self checkout should cause a reduction is cost to YOU, the customer. They do not do this and keep the profit. Why are we not talking about that instead? Someone upset the billionaires have a few less dollars?
Yeah but raising prices doesn’t help. You might have 100 thefts of an item when it’s priced at $5 vs. thefts of that same item jumping to 300 when it gets raised to $10
Where is a multi-billion dollar corporation supposed to find the money to pay more cashiers $17 an hour? WILL NO ONE THINK OF THE BILLIONAIRES ANYMORE?????
I prefer self checkout, because I'm not a techno-dork boomer. But I also see people stealing. So they need to downsize checkout lanes and have an employee monitor 3-4 self checkout lanes.
I wish evreybody would just refuse to use these fking things. Just demand a cashier to scan your items until they comply. It's not our job as customers to do their jobs, we get nothing in return.
I love self checkout, I’m in and out quickly and don’t have to deal with the slow pokes in line with the cashier that wants to tell them their life story
"Unexpected item in the bagging area, please remove the item... " No there isn't then you have to wait for a member of staff who is looking after ten or more other self checkouts.
Additionally, the Land of the Rising Sun doesn't have the culture of theft that the U.S. does. I've lived there. The society is more tradition-based and values respect. Less so on our end. It is what it is.
My local DG got rid of its self checkout. Now i have to wait in line with only 1 employee on shift to manage the eintire store. I always seem to get stuck with those folks that literally pay with change and spending 15mins counting money. So i dont shop there anymore if im in a hurry
The real solution, at least at walmart, is to let them do the check out for you.. by doing a pick up. It's free, and they have to do all the hoops for you. You just have to sit in your car. I go in when there's something I don't trust the staff to pick out, like produce or meat, but anything else I get them to do the shopping for me. They can deal with their own purposely confusing layout and they bypass the checkout lines. Sams lets you scan from your phone, avoiding the checkout lines entirely.
Just remember: the theft concept works both ways. Many times I've been shorted a penny or a nickel at a self-checkout, mainly at Walmart or Meijer, and usually when the monitor has stepped away. Five cents might not sound like much, but if it happens a few times per day per scanner, multiplied by the number of terminals in thousands of stores, that's quite a bonus for the company. I'm seriously thinking about waiting in line and making sure the human employee gives back the correct change.
I prefer self-checkout because I do not want to deal with toxic, angry people. Cashiers workers always select me to vent their frustration, maybe because I do not look menacing or strong or tall enough. In the US, there are too many unhinged people looking for fights in the store, parking lots. US is literally an open air insane asylum. There should be at least two staff monitoring self-checkouts. This is why there are thefts. Also, cameras.
@@jacqueslee2592 Can't say I share your experience. I have a very good rapport with the cashiers at the grocery store I regularly shop at. You know what they say, "Your vibe attracts your tribe."
Well... you can stick it back to them by not paying in cash and using debit or credit instead... then instead of getting a 5 cent bonus they have to pay a transaction fee to the credit card company.
@@Thingsyourollup That could be a solution for someone who has no qualms about using plastic, but I've never had a debit card or used an ATM. I use my credit card for gassing up the car or the occasional online purchase. I like paying with cash. The fewer places where my data winds up, the better.
Self-checkout was awesome when it debuted because stupid customers were intimidated by it. So it was effectively the smart person express line. But now everyone uses it so if there's a line it's not much quicker than a normal checkout. But they also didn't used to have such picky scales and I notice that is 99% of the time what causes problems. If I scan the item and then fail to put it on the scale, why does it care? I scanned it so I'm paying for it. To stop theft it should only care about what I'm not scanning which it has no way to determine. Like if I want to steal something wouldn't I just not scan it and not put it on the scale? So the scale prevents someone from scanning one thing and putting something else on the scale which seems like an oddly specific situation to detect. Another thing I notice is that Wal-Mart will have a dozen self-checkout kiosks and open only five of them while there is a long line for the self check-out. Why not have every single kiosk online at all times? What is the point of installing kiosks that are never used? If they're all online then the line will go faster. The less kiosks open means that just a few customers that require assistance can clog the line.
Problem with employees is they are slow, and extremely chatty with customers they favor! I have stood in line behind 10 people with 2 carts full of food, 1 to 2 cash register lane open only and took 40 minutes for me to get up to the front of the line. By time I got to the cashier. customer canceled their delivery order on me and I lost: pay, wasted gas, mileage, and time ! Some people have chronic fatigue or physical conditions and cannot stand up a long time in line waiting for cashier and customer to stop chitchatting. Want to chitchat, do over the phone at own your time. Not on other people's time, especially if their livihood depends on their speed and Estimated time of arrival. Time is money for these type of people!.. You are guaranteed a paycheck, these people are paid according to how fast and how many delivery order they complete in a day ! Chat on YOUR own time, not in the register line !
I work for a major US retailer as an operations manager. We also have decided to remove high ticket personal care items in high risk stores and we are changing store layouts to prevent theft from emergency exits. We are also changing our personal care sections to be one way in and one way out to monitor theft. I am in the talks with major retailers all over the US (yes we collaborate) and we are all moving to similar ideas to prevent theft.
I love self check out as i never have more that a handcart worth of items. It's quick and i don't have to interact with anyone, also shorter line, usually none at all. Just keep an attendant at the end of the self checkout area to monitor.
I still go to the isle where employees are and, I don’t work there nor am I getting a discount so Im not checking out my own products. Thats their job, so they should do it.
Whatever gets me out the store faster is what I'm open to. Self checkout is great until you have to void and item or look up produce. Cashiers... can be a little too chatty slowing down the line. ALDI cashiers move like The Flash 😅 but you have to match there speed collecting your items.
I use self checkout because our store only has one cashier working, maybe two. That are, of course, usually chatty with folks. A 10 min shopping trip would turn into a 45 min trip _minimum_ if there was no self checkout line.
How are we the customers getting put down because we don’t “scan” things right? like what?? 😂😂 I don’t work here…. You make me do all the grocery work and complain and watch me like a hawk because my bananas didn’t scan when I thought they did. That lady talking about people pretending to scan things is just as bad as the stores, no most people aren’t stealing or purposely pretending to scan items to steal them. The beeps are sometimes loud so you think you heard it scan or it’s silent.
LOL and how about all the grimy hands who have picked up your product from the shelves to look at nutrition labels, changed their minds and decided on a different brand or size and the stockers who put it on the shelves for you in the first place and then again when they bring in new stock and have to move the new stock to the back and bring the older stock to the front ( Facing) there is no "Pure" items anywhere in the store or the people who take a bite out of a container of strawberries and put it back in the container therefore contaminating the entire container? Yes had that happen as well as a peach recently with 3 teeth marks in it guessing a toddler? Anna In Ohio
@@dentatusdentatus1592 the less the better. While all that is a bit grimy, I'm more concerned about the absolutely germ and cocaine riddled money the cashier handles.
I totally refuse to use self checkout. I have left a trolley full of groceries at the closed checkout. If they don’t want to pay someone to serve me then they can bloody well pay someone to put all the groceries back on the shelves.
They wouldn't need to remove self checkout if they pressed charges against the shoplifters and the local governments actually prosecuted them. Why should honest people suffer for the few dishonest?
Self check-out is bad. More crimes are increasing. reduce jobs. There isn't much difference in price. Police and judges get annoyed. Customers do the work instead And if you make a mistake, you'll be accused of being a thief.
Sorry but if I gotta wait for someone to help me with something in self checkout Im just baggin that thing without payin. And many times it has happened unintentionally that I didnt pay for something. But I guess theyre fine with that.
They have experimented with this. Using RFID tags on the products instead of bar codes. Then you pass through a scanner and it totals everything up. The problem is getting RFID tags on all products, including produce.
Or just use what uniqglo has. Dump everything into a bin and everything is calculated for you. But doesn't stop theft though. We just can't have nice things in this current era of no honor.
Self checkout is great...before that it was wait in line for 15-20 mins for the three lanes that were open. I'd gladly use self checkout to save that time waiting in line because you know the stores arent going to hire more to open more lanes.
I prefer self check out especially with Walmart because that carousel for bags - I always have to go back and get the bag the cashier didn't hand me - even after I ask before leaving. 🥺
Pulling back from self checkout but not hiring anymore cashiers. They’re making shopping worse.
Any cashier checkouts I go through, I still have to bag my own stuff. I don't see an advantage at all.
There's no new competition, there's literally no incentive to improve, only to comfortably, slowly pull back services to maximize profits.
Gotta love 8 cashier checkout lines where only 4 are open.
@@bagolbones BINGO.
Just more reasons to shop on line!
The 44% number is misleading. They force you to use self checkout because places like Walmart only have 2 cashiers scanning items in a giant store.
So true!
Not all states are the same I live in Lexington we always have cashiers.
VERY TRUE!
Don’t shop there. I haven’t set foot in a Walmart in almost ten years.
My local store has 10 registers and never more than 2 cashiers. Both are usually handicapped. One person is deaf and the other has 1 arm. The store puts them on register purposefully to get people to use self check out. Then the story has 2 non handicapped employees watching the self checkout for theft and to help with errors and such
when you only have one cashier, the lines get long, then people leave.
Cry Harder 😭😭😭
@@TheyCameForMeyour insult is out of place here
@@TheyCameForMetell Mom to put a cookie in your lunch for tomorrow.
And, when people leave it forces the store to make a decision: close or hire more staff. 🤷♀️
People don’t leave. Nobody is leaving behind a cart full of groceries that they took 45 minutes out of their day to shop for. Stop being a drama queen.
Companies whining about being devastated by theft while at the same time making record profits due to greedflation
Soooo true
Its bidenomics
@@truefact4439 Lol, like corporations haven't been doing since forever, no matter who's in charge or which part of the world they're even in.
Vote left fellas 😂😂😂😂
@moglet12345 Lets go biden
Can't we just have half and half? Half real checkers and half self-checkout. They pay people to babysit the self-checkouts anyway. Why not pay them to run a register?
Exactly.
They have 1 person watch like 8 self-check terminals. If the theft wasn't so bad, these retailers would use no humans. They don't care about the consumer experience.
I’m not employed there. They can check my stuff out.
@@zebtron They don’t care about their employees, potential employees, or communities where those jobs could help either.
@@DE-vs2xy You're going to be one of those who will be left behind when all retail is automated.
I love my local grocery store. Half self check outs and half cashiers. Same with Costco here. Someone is always there to help at self checkout.
It's great when you have option for both.
Self checkout should giver the shopper a discount.
It does. Just do what I do and "forget" to scan a steak or two.
@@CB-ke7eq 5 finger discount. Haha
I’ve had a few "green" bell peppers 🤭
@@CB-ke7eqUntil they decide to throw you in jail for it. Walmart is known for prosecuting self checkout thieves.
@@geoffh1 Really? I don't give the Walton's much of my money, so I wouldn't know. That said, I think if you're scanning all your other items up to that point I think you have solid plausible deniability by saying "I forgot to scan that, my mistake".
I work at Target and they have closed off the self checkout machines leading to longer than necessary wait times for people who have less than 10 items. I get that theft has been a thing, but honestly fully closing self checkout was the stupidest thing they could have done.
Stores used to have ten items or less ailse with a fast cashier. Loved it. Never understood why they got rid of it.
They pull me from stocking to run registers now.
No, not hiring MORE STAFF was the mistake they made.
@@primalconvoy Correct. They have enough check out stations. If they filled them with cashiers it wouldn't be such an issue.
Why not just open a 10 item or less lane like they use to have?
Follow Trader Joe's lead. They have multiple cashiers and an organized, well thought out checkout process.
Yup, the only difficult part is that their stores are small and crowded, making navigation annoying.
retailers should maybe keep their hands out of our gov. :)
Whenever I go it seems like EVERY register is manned and open. Just the opposite of Walmart where almost all the registers are closed.
Because they have the sales to back that up. MOST stores do not.
Aldi has a fast checkout as well.
Give us an employee discount if we’re going to be forced to do self check out
Thank you!
Exactly!! We aren't getting paid to ring up and bag our own stuff!!
@@parker1804That's the whole point lol. They want us to get engaged in the system so they don't have to hire employees. 😂
Self checkout allows people to do the discounts on their own. They may call it theft but if the customer is doing work that someone else is being paid for and getting nothing in return then that is also theft.
A lot of places no longer have employee discounts either.
I don't mind self- check out for express lanes. But if I have a cart full of groceries & you force me to self- check out? I am never coming back.
Then wait to go through a register num nuts
Most grocery stores I go to shut down all cashiers after around 5:00 PM or 6:00 PM. Usually you never see more than 2 or 3 cashiers working at the same time. Sometimes there is only one cashier. Other stores every lane is open with a cashier because they stay consistently busy. I only do self checkout when I have less than 8 items.
retailers should maybe keep their hands out of our gov. :)
@@gedaman these corp. have turned into criminal organizations at this point.
@@voidnovum7796 If you are going to insult someone, at the very least, learn to spell.
I just don't want to interact with people if I don't have to
💯
You don't have to talk to the cashier.
Must be a snooty Asian casino goer in a puffy coat
@@garlicgirl3149Every time anyone goes through the cashier register they be talking with them it's so annoying. Like lady I just need you to ring up my items. 😂
@@garlicgirl3149 You do it you don't want to be rude. If I'm actually having to get checked out by a cashier, I'll make the expected chitchat I'm just not going to enjoy it
With all the price gouging, who’s really the one stealing?
The person you probably voted
@@alephnull7410 how so, sports fan? It's corporate greed, govt, and especially the president, has nothing to do with retail prices.
The immoral ones taking stuff without paying for it. Duh. Don't excuse crime.
@edmer68 not my president
@richatlarge462 so congress?
I hate self check out. Using them takes away jobs. That's why I will never use it.
the people that use them are the same ones paying 1 million for a shack house,priorites all messed up.
100%true
walmart has 30% of emp call out sick every day hard to staff.
Oh yes, we all aspire to be cashiers someday. We must save these coveted jobs 😂
Self checkout should come with a discount for doing their work for them.
There is, for everyone.
Y’all make me not proud to be an American. Too lazy to handle your own groceries…
There is, every person working there increases the cost of your goods.
Shoplifters already factor this in everytime they go shopping. Buy 1 get 5 free and markdowns are a given.
It's not humans vs machine.
It's will the customer do the cashier's job for free!
I prefer to use self checkout because I can keep track of how much items cost, how many I scan, I can bag items as I like them to be, I can keep myself from being overcharged because there is no one elses items either in front or in back, checking out is much faster. Cashiers deal with defective or incorrectly priced items the customer wants replaced, manager gets called over, WIC transactions, coupons and more which causes delays in checkout. Have more self checkouts but still have cashiers.
Yup, the bagging part is important to me. I have a specific system. LOL
If theft via the self check out is their punishment for being cheap about hiring more cashiers and paying them more, then GOOD; that’s what they get. Glad they learned their lesson.
You do realize that cost cutting means that their wares are cheaper and that grocery stores make a tiny margin, right?
Yep, I guess they should raise all the product prices to pay for additional cashiers and not cheap out.
@@timtheenchanter6393 at this point, that’ll cause demand destruction…which would lower prices.
@@thatisabsolutelykooooge2211 yes because people will just stop eating, wearing clothes and buying cleaning supplies.
Boy these bootlickers in the comments really don't understand Economy Stuff the way they think they do. Look up "price gouging". Then look up "record profits". Then look up "wage stagnation".
The only excuse for all the dumb procorporate propaganda is if you are being paid to spout it. And if so... Meh, whatever. Get yours.
I'm waiting for the "its your shift to UNLOAD the semi outback" lane.
Self check out wouldn't be so bad but when you have to keep calling a staff never to come over to fix this stupid thing. Might as well go in a line.
99% of the time its user error people are idiots
They're really not that hard to use and they don't have issues that often. I use self checkout all the time. The problems I see people have with it are all self inflicted.
Yeah, about fifty percent of the times I use self checkout I have a machine error. Like last time I gave it a twenty and it got stuck in the machine so the employee ended up closing that checkout and then checking me out herself. At that point most of the self service machines were closed due to issues. This was at target but I have had bad experiences at nearly every single store that I use them at.
@@windowsill9724 yes ty. People say it's us but most of the time it's due to that.
Walmart machines are zero problem and fast. Fred meyer is slow af, safeway is slow af. The machines that is
I like self checkout. It lets me organize my items based on what rooms I’m placing them in. Then I go home and drop bags off into each room and put things away efficiently.
If you're stealing from Dollar General you really need to reevaluate your life.
Dollar General only ever has like one overworked teenager on staff even before self checkouts. It's dumb anyone was even buying vs just walking out the door.
Stop with the excuses you can wait in line for 5 minutes instead of steal. What is wrong with people in this country @@sws212
Speak for yourself 🤓 🖕
Free food is free
If you're stealing from any place.
I love the scan and go.
I have no problem with store employees looking over my shoulder.
And your not on the payroll while being micromanaged
Right. If you are an honest person and not stealing, people and cameras watching you makes no difference. I like self checkouts too. Much faster than waiting in line behind a bunch of people with overloaded carts when i can pay for my few items and be gone on my way.
And no problem stealing jobs from our youth either obviously eh
@@mitchdegrace2040 That's not stealing jobs. Self checkout lines still employ people to monitor and assist customers, the machines have to be built by factory workers, they take resources to build which come from employed miners, People have to provide technical support for the machines, construction crews have to Make modifications to install them, the installation crew comes into town and helps stimulate the local economy by staying at hotels and eating at restaurants, etc
Remember the 12 items or less line?
Now it's like 40 items and more.
I remember cashiers never enforcing that limit.
I don't have to, I see it everytime I shop...tho it reads "fewer."
Yes, and the ten items or less in my area.
I remember when they had employees fill your gas tank for you and check your oil.
You're that old?! 🤣
@@Kyle-f2l It wasn’t that long ago
New Jersey still has attendants that fill up for you. I think they're the only state where patrons are legally not allowed to pump their own gas. I grew up in the tri-state area so I knew about it but I was shocked to learn that it's still in existence.
@@alysecooke8536 Yup, were the last state left we wouldn't have it any other way. Oregon changed recently. Think they did a poll in NJ recently to see if they should get rid of it but an overwhelming amount of residents wants it kept in place. It's so nice in the winter to not have to get out the car.
@@Ray03595 Yes! I wouldn't want to get rid of it either.
The store I shop at most often has 6 self checkouts and usually 2 cashiers (sometimes only 1). They just recently added 2 additional self checkouts.
Self checkout no one seems to care that people lost their jobs. And the stores get you to do it for free.
Yep, the sociological term for it is, " transfer of labor."
@@gemfaceter Many in our community care and while using the staffed checkouts they vocally insist, sometimes to management, that they have employees to run registers. It’s why so many of our local stores still have staffed checkouts. Some stores actually appreciate their employees and customers and never even considered implementing self-checkouts.
Great pint and that's exactly why I never use self check-out. It's annoying sometimes because they purposely understaff the cashiers, but oh well. Plus I don't work there nor get paid. Trying to out ne to work for free, then pay for my items then pay for the bags for my items.
@@LisaMarieFord Yeah it's called customer service. Not customers service yourself. What's next going to a restaurant and making your own food. Haha
Nobody was angry when gas and laundry became serve service, why complain about shopping being self serve. At least you get to check-out and pay on your own terms.
Cutting labor cost doesn’t always work out. Shocker!
Self checkout is an introverts best friend.
I prefer self-checkout because I do not want to deal with toxic, angry people. Cashiers workers always select me to vent their frustration, maybe because I do not look menacing or strong or tall enough. In the US, there are too many unhinged people looking for fights in the store, parking lots. US is literally an open air insane asylum.
@@jacqueslee2592 One of the last times I went to to the cashier the bagboy yelled at me because he said my reusable bag was wet and that finally did it for me.
Not really. Because you end up having to flag down the clerk anyway because something didn't scan right, and the machine won't let you finish until a human comes to reset it.
I'm as introverted as anyone. But I'm lining up to help that cashier keep their job.
@@jacqueslee2592 Toxic angry cashiers? I'm 60 and I've never seen that. It sounds more like a you problem.
In Japan, there are completely unmanned stores (with maybe a staff or two behind the scenes and lots of surveillance cameras). It can be done.
I think there is an Amazon grocery store in NY like that. They need at least a couple of managers and couple of stockpersons to stock and manage it.
Not by me. I leave stores that expect me to pay to work for them.
Earth to Spaceloid : Earthlings need Jobs .
@@adp5R3x Lol 😋 I think in Japan, they've been finding it hard to find people to fill those jobs.
The Japanese have more respect. In America, people have a problem called five finger discount. If they'll steal packages off porches, they'll steal from the dead ....
I like self check-out. The conveyor belts at the checkstands are filthy, I’m single so I’m not buying much, and I don’t like waiting in line.
💯
It is very irritating to be standing in a long, slow line waiting to be checked out and seeing several self checkout registers closed. I'm looking at you, Target.
Might as well be looking at Walmart too.
I work at target. They pull me out of stocking to run registers. Corporate dictates our number of workers. The individual store cant.
@AP-fl8hr Yes, it's Target corporation. That's why I said "Target".
Self-checkout was a silly idea to begin with. It was intended to cut labor costs, pure and simple. What did they think would happen (theft)????
Well ts been working because most the time they are intentionally understaffed with actual cashiers. An so many people do use self check-out. Some people don't think or don't care that self check-out takes people's jobs.
retailers should maybe keep their hands out of our gov. :)
It wasn't designed to cut labor costs. Im not sure if you've noticed but at Walmart and other retailers they're trying to compete with Amazon and how they do this is delivery orders. The former cashiers are in the aisle preparing orders for delivery. It's the same infast food the former cashiers are preparing door dash/Uber eats order
It was 100% designed to cut labor costs. Delivery groceries wasn’t as big of a thing when self checkouts were implemented. That only really took off during the pandemic. People who are now picking up groceries in aisles for delivery are also expected to man their respective stations for normal shoppers/functions so they still are trying to go get away with fewest number of people needed to get the job done.
I want to know where my employee discount is for using the self checkout...
I can't believe they didn't foresee this as a problem when it was a concept. It was the first thing I thought of when I heard of it.
Good because some ppl are too slow in these lines. They should still have self checkouts lanes for under 5 items or so though.
Some stores have multiple self-checkout kiosks were you go to the next available station. That way if someone is slow, it's not holding up the line.
@CA2SD The machines are slow also. The TOSHIBA models (CVS, Kroger, Albertson's) now come with a monitor that spins around so that a cashier can be utilized because it takes LONGER for the average customer to scan each item and then bag them one by one. So, to speed up the lines, the self check-out devices can be turned into regular registers.
It's not necessarily that they are slow(the people that is). It's that self checkouts aren't really quick or should I say really self automated to help humans get the items out at a decent pace. When you've got 1,000 customers at one store at one time trying to use 10 machines that's a big problem. Stores need to either ramp up their machines or their employee count.
I’ve spent so much time working over a hot register that I was grateful when self-checkout came out. I worked so long in retail that I no longer want to interact with people at the store now.
Moral of this story: Walmart needs to hire more checkers, and get rid of all of those self-checkers.
And raise their prices to cover the cost of theft.
@@richatlarge462 And that goes out to Target.
@@richatlarge462gawd bless chinamart 🤓🖕
@@richatlarge462 Or raise their prices to cover the cost of hiring more employees...
That's lame. I understand the problem with theft but self checkouts are so convenient
Some Americans fear that which they don't understand. Then they turn that fear into hate and intolerance.
All of my local dollar general stores have turned off their self checkouts because of theft. Now you have to go find the 1 employee and tell them you need to checkout.
Yeah I used to work for one, they have to stock or organize the shelves when it's not busy!
@@jvp76 self checkout was a god send to the workers because y'all could actually work. Dumb people ruin everything.
@@iLuseMy1v1s self checkouts lead to theft and it happens even without them but nearly as much!
@@jvp76 let's be honest people are stealing like crazy at the dollar store anyway because they put one employee to do three different jobs. All they're doing is making it more inconvenient for the workers and the people who you sell checkout.
So... don't go to Dollar General then?
I never had a problem with self checkout. I use self check out even when there’s no line. it’s a very simple process, don’t steal and don’t be stupid.
I’m germaphobic and prefer to handle my own food and I like my items bagged a certain way, I’ve told cashiers to bag my raw meat separately and they didn’t even listen and a lot of the times they don’t double bag heavy groceries 🙄
Shady people lacking integrity always have to ruin things for the rest of us. I have severe social anxiety and while I mostly use delivery services anyway, self checkout for in person shopping has been so helpful for me. It’s also just so much quicker and I really appreciate being able to bag my own items in an organized way that makes putting them away less chaotic. It’s a shame that so many people lack character and decency.
I have social anxiety, and I can't stand self-checkout. So, your point?
@@Michael-gs8og You seem like you have other social problems too, by the tone of your comment. I also have social anxiety and prefer self checkout. Could you ever consider that not everyone has the same exact experience as yourself? I'd expect someone with supposed social anxiety to be a little bit more compassionate.
@@kansasgoldilocks NOT EVERYONE with social Anxiety is compassionate. Think outside the box.
@@Michael-gs8ogsee how defensive you just got? That's what he's talking about.
@@Uncl3_Ry That wasn't being defensive, lol.
The purpose of self checkout is to reduce labor costs for the employer. In theory this increased profit should result in higher wages for the employees or lower costs for the customer.
However, this is obviously not happening. And they have the audacity to talk about people scanning the wrong type of oranges?
The store is stealing FROM YOU because you’re use of self checkout should cause a reduction is cost to YOU, the customer. They do not do this and keep the profit.
Why are we not talking about that instead? Someone upset the billionaires have a few less dollars?
I thought I was done with my checkout job.
Make groceries affordable again and maybe people will pay for them.
And another it's OK to steal comment. 😡 What is wrong with people?
Stop your whining,go to another country, see what there paying. It will surprise you you.
@@susanallen430 Susan, you are far too old to be having an opinion about the economy.
I’ve noticed that they are going back to 15 items or less for self checkouts and I agree with that 👍
Self-checkout - You are not only a customer, you are an unpaid employee.
If you don’t raise your price than people might not steal!
They gonna steal regardless 🙄.
Yeah but raising prices doesn’t help. You might have 100 thefts of an item when it’s priced at $5 vs. thefts of that same item jumping to 300 when it gets raised to $10
What? LEARN HOW TO WRITE!!!
@AlexNishi-hb2ne speak for yourself 🤓 🖕
I support removal of self-checkout.
This will prevent theft and give people jobs.
“I’ll be really disappointed.” Nah, she definitely be stealing.😂
Where is a multi-billion dollar corporation supposed to find the money to pay more cashiers $17 an hour? WILL NO ONE THINK OF THE BILLIONAIRES ANYMORE?????
@@greyeyed123 Well, it is about the billionaires as they are the ones who own the company...
I see that people in China are more discpline and efficient in doing the self check out.
I like the self checkout. It's was made for honest users.
(It was made so they could fire people.)
I prefer self checkout, because I'm not a techno-dork boomer. But I also see people stealing. So they need to downsize checkout lanes and have an employee monitor 3-4 self checkout lanes.
I hate shopping at places without self checkout
Me too. And if they have self checkout but close them down, i get annoyed.
I mean, this is common sense.
"Common sense" DERP
I wish evreybody would just refuse to use these fking things. Just demand a cashier to scan your items until they comply. It's not our job as customers to do their jobs, we get nothing in return.
I love self checkout, I’m in and out quickly and don’t have to deal with the slow pokes in line with the cashier that wants to tell them their life story
Touch grass.
"Unexpected item in the bagging area, please remove the item... " No there isn't then you have to wait for a member of staff who is looking after ten or more other self checkouts.
Japan has supermarkets where cashiers SCAN the items, then customers PAY the machine and receive change. No shoplifting.
Japan also isn't a country with a foundation of thievery. Their culture shames thieves. The U.S. is literally the home of the thieves.
Additionally, the Land of the Rising Sun doesn't have the culture of theft that the U.S. does. I've lived there. The society is more tradition-based and values respect. Less so on our end. It is what it is.
YES!!!!!!!!!
@Jerry-tz9jo Really? What does that mean?
How many Blacks does Japan have?
I hate those things.
Yes, more trouble than it's worth. Also there is not enough room on those small baggage platforms to take a big load
It’s shameful that these machines are stealing jobs from our kids…
Stores spent zero time training me on how to use the machines.
Self check out is a lesson in humility for Karens.
My local DG got rid of its self checkout. Now i have to wait in line with only 1 employee on shift to manage the eintire store. I always seem to get stuck with those folks that literally pay with change and spending 15mins counting money. So i dont shop there anymore if im in a hurry
The real solution, at least at walmart, is to let them do the check out for you.. by doing a pick up. It's free, and they have to do all the hoops for you. You just have to sit in your car. I go in when there's something I don't trust the staff to pick out, like produce or meat, but anything else I get them to do the shopping for me. They can deal with their own purposely confusing layout and they bypass the checkout lines.
Sams lets you scan from your phone, avoiding the checkout lines entirely.
Just remember: the theft concept works both ways. Many times I've been shorted a penny or a nickel at a self-checkout, mainly at Walmart or Meijer, and usually when the monitor has stepped away. Five cents might not sound like much, but if it happens a few times per day per scanner, multiplied by the number of terminals in thousands of stores, that's quite a bonus for the company.
I'm seriously thinking about waiting in line and making sure the human employee gives back the correct change.
That's intentional. It's not enough for customers to care, but like you said, it adds up on their end.
I prefer self-checkout because I do not want to deal with toxic, angry people. Cashiers workers always select me to vent their frustration, maybe because I do not look menacing or strong or tall enough. In the US, there are too many unhinged people looking for fights in the store, parking lots. US is literally an open air insane asylum. There should be at least two staff monitoring self-checkouts. This is why there are thefts. Also, cameras.
@@jacqueslee2592 Can't say I share your experience. I have a very good rapport with the cashiers at the grocery store I regularly shop at. You know what they say, "Your vibe attracts your tribe."
Well... you can stick it back to them by not paying in cash and using debit or credit instead... then instead of getting a 5 cent bonus they have to pay a transaction fee to the credit card company.
@@Thingsyourollup That could be a solution for someone who has no qualms about using plastic, but I've never had a debit card or used an ATM. I use my credit card for gassing up the car or the occasional online purchase. I like paying with cash. The fewer places where my data winds up, the better.
Self-checkout was awesome when it debuted because stupid customers were intimidated by it. So it was effectively the smart person express line. But now everyone uses it so if there's a line it's not much quicker than a normal checkout. But they also didn't used to have such picky scales and I notice that is 99% of the time what causes problems. If I scan the item and then fail to put it on the scale, why does it care? I scanned it so I'm paying for it. To stop theft it should only care about what I'm not scanning which it has no way to determine. Like if I want to steal something wouldn't I just not scan it and not put it on the scale? So the scale prevents someone from scanning one thing and putting something else on the scale which seems like an oddly specific situation to detect. Another thing I notice is that Wal-Mart will have a dozen self-checkout kiosks and open only five of them while there is a long line for the self check-out. Why not have every single kiosk online at all times? What is the point of installing kiosks that are never used? If they're all online then the line will go faster. The less kiosks open means that just a few customers that require assistance can clog the line.
Problem with employees is they are slow, and extremely chatty with customers they favor!
I have stood in line behind 10 people with 2 carts full of food, 1 to 2 cash register lane open only and took 40 minutes for me to get up to the front of the line.
By time I got to the cashier. customer canceled their delivery order on me and I lost: pay, wasted gas, mileage, and time !
Some people have chronic fatigue or physical conditions and cannot stand up a long time in line waiting for cashier and customer to stop chitchatting.
Want to chitchat, do over the phone at own your time.
Not on other people's time, especially if their livihood depends on their speed and Estimated time of arrival.
Time is money for these type of people!..
You are guaranteed a paycheck, these people are paid according to how fast and how many delivery order they complete in a day !
Chat on YOUR own time, not in the register line !
I say keep the self checkout!! I love ripping off these corporations with discounts. 😂
I work for a major US retailer as an operations manager. We also have decided to remove high ticket personal care items in high risk stores and we are changing store layouts to prevent theft from emergency exits. We are also changing our personal care sections to be one way in and one way out to monitor theft.
I am in the talks with major retailers all over the US (yes we collaborate) and we are all moving to similar ideas to prevent theft.
They’ll do anything but actually hold people accountable for theft
God bless President Putin, God bless the Russian people, and God bless Russia. 🇷🇺☦️
Booooo
Thanks Brian, that was so awesome 👌.
I love self check out as i never have more that a handcart worth of items. It's quick and i don't have to interact with anyone, also shorter line, usually none at all. Just keep an attendant at the end of the self checkout area to monitor.
While stealing is obviously wrong... these businesses are getting what they deserve. Their own greed caused this.
I prefer stores with self-checkout. It's fast, convenient, and I get to avoid cashiers with dirty hands touching my stuff.
I still go to the isle where employees are and, I don’t work there nor am I getting a discount so Im not checking out my own products. Thats their job, so they should do it.
In diverse areas they’re getting robbed blind. That’s the whole story.
Then I’ll quit going. I love self-checkout
Whatever gets me out the store faster is what I'm open to. Self checkout is great until you have to void and item or look up produce. Cashiers... can be a little too chatty slowing down the line. ALDI cashiers move like The Flash 😅 but you have to match there speed collecting your items.
I use self checkout because our store only has one cashier working, maybe two. That are, of course, usually chatty with folks. A 10 min shopping trip would turn into a 45 min trip _minimum_ if there was no self checkout line.
I always avoid these things
I'm still waiting for Wal-Mart to pay me for scanning and bagging my own items .... I don't ever remember applying for a job at Wal-Mart.
This is why we can’t have anything nice.
Self check-out is bad. increase more crime Customers do the work instead
uuugh checking out 300 bucks BBQ beef labeled as 30 cents oat meal might be the reason
How are we the customers getting put down because we don’t “scan” things right? like what?? 😂😂 I don’t work here…. You make me do all the grocery work and complain and watch me like a hawk because my bananas didn’t scan when I thought they did. That lady talking about people pretending to scan things is just as bad as the stores, no most people aren’t stealing or purposely pretending to scan items to steal them. The beeps are sometimes loud so you think you heard it scan or it’s silent.
Well said !!
Or what about people that have memory problems or dyslexia?
When i read the comments here i start to think all the humans should be replaced with robots.
I prefer self checkout. Nothing worse than having to talk to someone while they put their grimy hands all over my groceries 🙏🏼
Your groceries have already been touched by grimy hands when they were loaded on trucks and stocked on the shelves. 🤕🤕🤕
LOL and how about all the grimy hands who have picked up your product from the shelves to look at nutrition labels, changed their minds and decided on a different brand or size and the stockers who put it on the shelves for you in the first place and then again when they bring in new stock and have to move the new stock to the back and bring the older stock to the front ( Facing) there is no "Pure" items anywhere in the store or the people who take a bite out of a container of strawberries and put it back in the container therefore contaminating the entire container? Yes had that happen as well as a peach recently with 3 teeth marks in it guessing a toddler? Anna In Ohio
@@dentatusdentatus1592 the less the better. While all that is a bit grimy, I'm more concerned about the absolutely germ and cocaine riddled money the cashier handles.
soon we'll be unpacking the trucks and unboxing the produce ourselves
Seems like it
When trying to save money cost you more money.
I totally refuse to use self checkout. I have left a trolley full of groceries at the closed checkout.
If they don’t want to pay someone to serve me then they can bloody well pay someone to put all the groceries back on the shelves.
They are not removing them altogether, just from areas with high theft.
Who knew people stole
I do more self checkouts now unless I have items not easily scanned or I have certain discount or coupon, then I go to ppl to avoid assistant issue.
They wouldn't need to remove self checkout if they pressed charges against the shoplifters and the local governments actually prosecuted them. Why should honest people suffer for the few dishonest?
Self check-out is bad. More crimes are increasing. reduce jobs. There isn't much difference in price. Police and judges get annoyed. Customers do the work instead And if you make a mistake, you'll be accused of being a thief.
Sorry but if I gotta wait for someone to help me with something in self checkout Im just baggin that thing without payin. And many times it has happened unintentionally that I didnt pay for something. But I guess theyre fine with that.
Can’t they just have smart carts that detect what items you put in your cart and then charge you automatically
They have experimented with this. Using RFID tags on the products instead of bar codes. Then you pass through a scanner and it totals everything up. The problem is getting RFID tags on all products, including produce.
Or just use what uniqglo has. Dump everything into a bin and everything is calculated for you. But doesn't stop theft though. We just can't have nice things in this current era of no honor.
Self checkout is great...before that it was wait in line for 15-20 mins for the three lanes that were open. I'd gladly use self checkout to save that time waiting in line because you know the stores arent going to hire more to open more lanes.
Common sense would have told you this was not the way to go. There's a reason why we had cashiers in the first place.
Now with self-checkout there is no reason to have cashiers anymore
@@marod5552 Most businesses in my area pulled the self checkouts out.
I prefer self check out especially with Walmart because that carousel for bags - I always have to go back and get the bag the cashier didn't hand me - even after I ask before leaving. 🥺