I was at Hermes Firenze in 2023. It was the first and last time I waited in line to shop. I was on vacation and prepared to spend but after browsing for half an hour with not even a sign of service, I left. As for booking appointments, I only feel comfortable doing so when I’m after something specific and I’ve already decided to buy. Otherwise I feel that I’m wasting the SA’s time. Often I want to shop spontaneously, especially when travelling. No way in hell I’m waiting in line and wasting my precious vacation time ever again.
Thank you for this video! This is so interesting. Do you think by store depending on your experience with the brand that you need to do your homework before going to understand the services and available at the location? Are there a recommendations by store on how to have the best experiences location? It seems like each store has their own style or system?
I was at Hermes Firenze in 2023. It was the first and last time I waited in line to shop. I was on vacation and prepared to spend but after browsing for half an hour with not even a sign of service, I left. As for booking appointments, I only feel comfortable doing so when I’m after something specific and I’ve already decided to buy. Otherwise I feel that I’m wasting the SA’s time. Often I want to shop spontaneously, especially when travelling. No way in hell I’m waiting in line and wasting my precious vacation time ever again.
Thank you for this video! This is so interesting. Do you think by store depending on your experience with the brand that you need to do your homework before going to understand the services and available at the location? Are there a recommendations by store on how to have the best experiences location? It seems like each store has their own style or system?
How many more weeks until we get to see the trip haul? I need a bag candy fix from the Hermès Husband!
the person speaking off camera is really distracting, I would much prefer to see who is speaking