Rob, I work in the chargeback industry... I know these regulations inside and out. If you want help saying the right things to get this turned over in your favor, I can help.
In this case, it won’t matter. He uses Stripe as a processor (I can tell by the screenshots). Stripe doesn’t participate in pre-arb, so if the card issuer continues with the chargeback, the merchant loses - regardless of the reason/evidence.
This has nothing to do with knowing the industry. It has to do with Citibank and other banks DEI scores. The same way Citibank and other banks flag certain purchases at gun stores.
Why would you not fight it? At least call the police and make a case against this guy for interstate fraud. When you don't do anything this will just continue!
@@JHA854 "No one is spending $1000 on a rental and has to wait until pay day to have $1000 in their bank..." This is exactly the type of person. Living paycheck to paycheck and making bad financial decisions like spending $1000 on a rental car. Poor people are poor because the house is a rental, the car is a rental or a lease, all the jewelry and bottle service and clothes are on maxed out credit cards. Real money has cash in the bank and isn't concerned with impressing other people with shallow vanity displays of wealth.
Rob, you HAVE to pursue this. If you let it go, it WILL happen again....and again. Yes, it'll cost you some upfront, but you'll get it back AND make folks think twice about trying to pull this crap on you! The "walk-out shoppers" do this all the time because nobody tries to stop them. C'mon Rob, do the right thing and get your money!!! If I didn't like you I wouldn't waste my time telling you this!!! Go gettum, Rob!
Appeal with the credit card company. If they refuse, sue them not only for the losses but also punitive damages because they are now defrauding and stealing from you. I’m sure a lawyer would take that case for a percentage of the winnings. They have deep pockets and would likely settle out of court.
Unfortunately, it doesn't work that way. Merchants have to sign very lengthy agreements with the card issuers. Furthermore, the system is enshrined in law by the US government.
For $1100 it's literally not worth Rob's time to mess around with a lawsuit. Citibank has lawyers on retainer and it won't cost them anything to give him a runaround for months. Even if he won and got legal fees and court costs on top, the waste of his personal time will cost far more.
@@Not_Ferrari You're not wrong. But I do think it'd make for some amusing content if Rob hired the sleaziest collection agency in Jersey to go after the guy.
He doesn't sue Citibank, he would sue the renter. That said, just because you win, that doesn't mean you get paid. It's probably better to hire a nasty collection agency to harass him for the next 5 years.
Rob...call the police and report that you are the victim of a crime let them have the evidence and go arrest the bum. The bum will call the card company and beg to pay the charges.
PA is a two-party state, meaning both parties have to give clear verbal consent to being recorded on the recording in question. If "Ollie" didn't give consent, the recordings don't provide adequate PC to affect the arrest
its because we have piss poor financial education in this country, along with social media influencing this pretty heavily. TL;DR individualistic materialist societies push for this garbage.
Ya know. That's actually a dang good point I didn't think about lol. I actually thought it was for rich people who travel, cause that's usually who buys them in the first place. Eh, what do I know. I'm too poor to even rent one.@@TheCobruhAlienat0r
@@robsdeviceunknown I mean I'm sure a decent percentage of his clients are rich, especially the ones that rent the higher end cars but the Corvette, G-Wagon, and Mercedes sedan are his cheaper cars and I think he's said it's his main type of cars to go out.
Debt collectors usually purchase the debt at a steep discount like 50% or 25% of the original debt value, then pursue it. So Rob would still be out quite a bit.
@@MrJustapersn I utilize debt collection in my business for all deadbeat customers. Debt collectors only “buy” debt from other collectors who have given up the pursuit. Than if they collect more they profit. This is not that situation. The original collector can only collect the original balance. Then they take a portion of it as profit. So there must be a collection clause in the rental contract to begin with stating the collection fees, when it can go to collections, etc. So my contract states 90days past due it goes to collections with a 50% of the total balance due added as a collection fee. I send it to my collections agency. They get 32% of what is collected. So if they collect the full balance (past due + 50% fee) I actually make 28% above what they owe me. The agency usually settles with the customer and I usually break even. But even getting 75% of the original is better than 0%. And I did none of the chasing to get it. So Rob would be in the same situation. Collecting anything from this deadbeat is better than settling for $0.
Dont give up on it Rob. That decision can be changed. You have to do it in writing. Its weird with CC companies. BUT you do have a limit on how long you can wait,
Here is a solution. File a police report. We had quite few of these and it works. That is of course if your sheriff and prosecutor will help you. In my case I get most money back as soon as sheriff calls them. For the ones I didn’t, the thieves (because that’s who they are) get a bench warrant. They get stopped and they are screwed - jailed. Anything over $1000 is a felony in my state, so it’s not joke for them. It does not cost me a dime, just some time. I am grateful for the police officers in my town. You’re welcome to whoever else has this problem 🙂
Attorney here. Police will likely not do much; but I would still report it. I would send a letter, from your attorney, to CitiBank, as your most viable line of recourse is from them.
If you have this much proof and the guys info, you 100% hold enough leverage for him to end up paying. I'm not saying ruin his life, but you can certainly do more harm to him than $1200 without much effort
This guy and the bank are counting on you doing the math that you're doing right now. In my opinion it's worth it to have the occasional pyrrhic legal victory. People need to know they'll be held accountable
I hate dealing with credit card chargebacks. I work retail and handle all disputes and rarely win even when you can provide pictures and video of people using their card in the store.
I'm in the same boat. It's crushing as a small business owner to have mountains of evidence while still losing thousands of my hard earned dollars every month to fraudsters like this.
Rob i had something similar happen to me. Tenant paid for rent with a credit card through my property manager. They stopped paying rent and i had to evict them. They charged back all the rent they paid (4 months), plus lost the rent for the time they were getting evicted (almost 3 months). Appealed the chargeback and we still lost despite full documentation. I have a court ruling in my favor but chasing after this deadbeat, who even knows if I'll get the money back
People think posting someone's address is illegal, but it's not. That's public information. Type your address into WhitePages, you'll find your name for everyone to see.
How do you not win a case with him acknowledging the rental vocally multiple times? Gotta go to the police if that’s not enough proof for the insurance company. He'll pay up certainly then. Doesn’t matter if it's 1200 or 120 you gotta go after that on principle
This is wild because the very few times I have filed a charge back my bank didn't do SHIT and I got screwed and these were actual times where I was scammed out of a few hundred each time, literally NOT getting what I paid for, never shipped out, etc. and I've had friends go through the same thing and yet a buddy of mine who is part of your generation was doing charge backs on pretty much anything he didn't deem worth the money or not up to his standards, mostly performance parts and such that hurt small independent retailers and he won them every single time.
it's crazy, when I tried to get a refund for a product a small company never sent, they sided with the company. but then some people get the product and get a refund on top of it. what's going to happen is credit card companies will eventually make it impossible to get refunds
Send it to collections. it is worth it. That's the only recourse you have. Sure they get away with it today but as time passes they pay for it in spades. send it to their credit report. The derogatory remark will penalize them and that is what you need to do.
Rob, just to clarify something, you said 'Millenials' are 9:40. It isn't that age group. The youngest Millenials are 29/30 (like I am) and some are near 40. We aren't the ones doing this shit.
I would not let this go, out of principle and out of how much money it is. Small claims court is cheap. Collections simply takes a percentage or sometimes you can tack on collection fees. There are people that will collect on your behalf. Your contract should protect you. The debt is still owed. I'd be harassing that guy until he paid up.
Yeah, these happen. Pet grooming. We've got credit card receipts, service agreements, signatures, names, addresses, phone numbers, signatures, text messages, veterinarian contacts, pictures of their fucking dog, *security camera footage of when they dropped the dog off, picked the dog up, and the whole time the dog was here*. People *STILL* do chargebacks. Credit card companies *STILL* rule in their favor. For small tickets, the best you can do is eat it, blacklist the phone number, and shop their name around the industry backchannels as best you can to lock them out of doing it again. It's particularly funny because we've had people try to *come back* after that. The only dispute we've ever won was because they used a card with a PIN.
It may not be worth it, but this issue is with the CC Company and the charge back "king" even if it cost $1200 to take them to task, doing it yourself, it is worth it for the principle, and since it is a small claims matter, totally do-able DIY, I would do it!
This seems like such a close and shut case with the customer signing for rental, telephone audio recordings, etc. I would definitely keep fighting and get police involved!! 😢😢😢😮
I did this once, but in my defense, I told them I was going to do it, and they said go for it. The back story is I had fraud, and had literally gotten my new card that day. Our server was rude, and charged an automatic gratuity for a table of 3 because, she said, other people stopped to talk to us at our table. She then charged the wrong amount on my card, and when I called her on it, she got mad and called the bouncer to have me thrown out. The bouncer asked what was going on, and I told him that I was just trying to pay my bill, and to be charged correctly. He said he didn’t care because she wanted me gone. I explained that I haven’t signed my check, and I’d dispute the charge and report my card lost if they didn’t fix it. He said go for it. So I did, and I won.
Rental contracts need to have the same procedures as like leasing a car. So often the rental car industry gets screwed by outdated laws that haven’t caught up to the modern rental car industry. Restructure contracts that benefit the car owners as opposed to a lot of gray areas.
My automotive shop has the same issue so now I need to not run a card manually if I do I have to swipe the card when I go mobile to stop customers charging back fraudulent charges so I’d suggest bring the old manual card swiper to stop it anything that manually entered they can charge it back it not good for businesses
I own a business and stopped taking credit cards. I would send them to collections on principle alone. I know it's not worth it, but atleast it will cause a little bit of inconvenience to him. If you can't afford to rent a G wagon, then don't rent one trying to show off. I make well over 100k and wouldn't rent a car for $1000 a day for any reason.
if the city is philadelphia contact the da and try to get criminal charges. also check with them to see if he has done this before. i think a person starts smalls and works up to a larger amount. appeal to the credit card company and ask for arbitration.
How the hell can a credit card company do that, you have all the information to show it was him, what a prick, I'd personally like to see you name & shame Ollie, Rj in Oz
This is absolutely worth a lawsuit. You have so much evidence that it’s a legitimate charge, and you could get them to pay your legal fees if you win. Not doing anything just tells the person they can continue doing this with no consequences. And the credit card company should definitely not be getting away with siding with the customer on this given as much evidence as you have.
yes im sure it makes it a felony meanwhile alot of people run out of louis vuiton robbing stuff but workers are fired if they do something.... im sure is the generation fault.... not a single proof the guy didnt lost the card.... credit companies dont care... somehow is my generation fault, we get the biggest inflation ever but boomers are the good guys the ones that fucked this country. also most rentals companies scam people out of the deposit everyday... thats not a fraud ? oh when a company does it is nothing but when a poor person does it is fraud a a felony.... right what a great society no wonder the bankers have no laws.....
I've only done one charge back. I tried to donate $500 to my kids band boosters and PayPal wouldn't let it go through or refund it to my card. Plus they locked me out of my account. When I did the charge back they let the donation go through.
Similar happened to me. I bought something, paid via PayPal, the shop realises the item is not available in their stock anymore (inventory problem), sends the amount back same day and PayPal refuses to credit it back to my bank account (locking my PayPal account with the balance initially, got it back later).
Is there any way that you could just have the customer send you a money order for the rent amount before delivery of the vehicle? Cash the money order and then send the car only after you are sure the money is there?
Its amazing people get away with sort of thing considering I tried to run a chargeback on an Alaska Airlines flight getting double charged and Alaska refusing to refund it and the card company siding with Alaska. Only time I have run a chargeback, totally valid, doesn't work, yet people run fraudulent chargebacks like this? Insane.
Rob take him to small claims court you can sue up to $5000 this outrageous on side of the credit card company shame on them in my opinion The truly sad thing is if you owe them the credit card company any money they would hunt you to ends of the earth for payment. please just do the right thing pay Rob what he is rightfully owed he provided a service the owner of your credit card has admitted that it was him who used the credit card for rental there should be absolutely no issue please pay him. good luck we wish you all the best with getting paid. wishing you and your family a very Merry Christmas and very happy new year.
So many ppl at my school and stuff do chargebacks on all sorts of things from food to electronics to car rentals all the time, and many of them are well off or even wealthy, going to a highly ranked university. It’s because many credit cards (especially visa) basically rule in favor of the customer almost all of the time, and there’s no real penalty for doing this, it’s a 90% chance you get a service or product for free and 10% chance you pay the original price for it with no added penalty, it’s something a lot of people do and police don’t arrest anyone for it or anything because it is considered a civil dispute not a criminal one, it’s not theft because the credit card company acted as a ruling party and extensive contracts were signed between the cardholder, merchant and card company
They will be the first ones to complain that prices are so high etc, without being smart enough to realise they are causing the problem. Same with their view on landlords being so unfair charging them to stay in the house they own
And this is an example of the overall reason why I decided against branching out from rental properties into renting luxury vehicles. The customer base is full of financially and socially irresponsible people who are only concerned with "flexing" and the appearance of living a "baller" lifestyle. I refer to them as the "Destructive Class".
I used to sell on eBay back in 2016 and people used to chargeback 2-3 months later 😢 PayPal charged an additional $30 fee and I ended up losing -500 after getting like 20 chargebacks. Some people are pathetic
Sounds like a suit against Ollie would be in order here for fraud as well! Even if it costs you more for the business at least you can write legal expenses off. He needs to learn a lesson as well and set the example that you won't put up with it at your business. 🤷♂🤦♂
I just got taken for 4200. Same thing had phone calls recorded and even had photos and videos he took of him installed the custom parts on his truck and thanking us and etc. It was with citi bank as well!
In the same time he lacks confidence, he should be more straightforward and at least mention something about involving law enforcement, court case and etc.. He can do it in the sweet way, but that might help sometimes.
Why doesn't Shivam identify himself when calling someone? It's common curtsey to say, "Hello this is Shivam from Gotham Dream Cars, May I speak with ......."
I would most definitely file a small claims suit against CitiBank, Rob...in the jurisdiction of your business. It would be such a nuisance...they'll just pay it.
Rob, I work in the chargeback industry... I know these regulations inside and out. If you want help saying the right things to get this turned over in your favor, I can help.
How do I contact you? This happens to me all the time.
There is no saying the right thing. We can have the cold facts and the credit card companies still rule against us.
I sense an update video from Rob in a few days... hmm. @@WickedZZzY
In this case, it won’t matter. He uses Stripe as a processor (I can tell by the screenshots). Stripe doesn’t participate in pre-arb, so if the card issuer continues with the chargeback, the merchant loses - regardless of the reason/evidence.
This has nothing to do with knowing the industry. It has to do with Citibank and other banks DEI scores. The same way Citibank and other banks flag certain purchases at gun stores.
Rob, if you don't go after him for his actions, watch out because he is going to spread the word ,and you're going to get stiffed a few more times.
He doesn't need to spread the word. Rob just told everyone how to do it lol.
There are hours of youtube videos of scammers teaching others how to scam.
Why would you not fight it? At least call the police and make a case against this guy for interstate fraud. When you don't do anything this will just continue!
exactly this is a crime!
the police wont do much andd DA prob wont charge
Dude probably rented it to flex on instagram. Likely not hard to find since he put his info in the rental agreement and can use that as evidence
The moment he said he doesn't get paid until next Friday... 🤦
Living paycheck to paycheck, yet can drop > $1000 on a car for a day. Never had any intention of paying.
Yeah...No one is spending $1000 on a rental and has to wait until pay day to have $1000 in their bank...
@@JHA854 "No one is spending $1000 on a rental and has to wait until pay day to have $1000 in their bank..."
This is exactly the type of person. Living paycheck to paycheck and making bad financial decisions like spending $1000 on a rental car. Poor people are poor because the house is a rental, the car is a rental or a lease, all the jewelry and bottle service and clothes are on maxed out credit cards. Real money has cash in the bank and isn't concerned with impressing other people with shallow vanity displays of wealth.
Rob, you HAVE to pursue this. If you let it go, it WILL happen again....and again. Yes, it'll cost you some upfront, but you'll get it back AND make folks think twice about trying to pull this crap on you! The "walk-out shoppers" do this all the time because nobody tries to stop them. C'mon Rob, do the right thing and get your money!!! If I didn't like you I wouldn't waste my time telling you this!!! Go gettum, Rob!
Appeal with the credit card company. If they refuse, sue them not only for the losses but also punitive damages because they are now defrauding and stealing from you. I’m sure a lawyer would take that case for a percentage of the winnings. They have deep pockets and would likely settle out of court.
Unfortunately, it doesn't work that way. Merchants have to sign very lengthy agreements with the card issuers. Furthermore, the system is enshrined in law by the US government.
lawyers suck up money, they don’t make it… especially in cases like this
Take the bank to court. Take the customer to court. You literally have all the proof. Set an example and correct their behavior.
I gotta agree. I think it's worth it in this case that you have that much proof. Get them to pay for the court and lawyer fees. Job done.
For $1100 it's literally not worth Rob's time to mess around with a lawsuit. Citibank has lawyers on retainer and it won't cost them anything to give him a runaround for months. Even if he won and got legal fees and court costs on top, the waste of his personal time will cost far more.
@@Not_Ferrari You're not wrong. But I do think it'd make for some amusing content if Rob hired the sleaziest collection agency in Jersey to go after the guy.
@@elcheapo5302 it would be fun but I think he's already involved in one or two or more cases already...
He doesn't sue Citibank, he would sue the renter.
That said, just because you win, that doesn't mean you get paid.
It's probably better to hire a nasty collection agency to harass him for the next 5 years.
Rob...call the police and report that you are the victim of a crime let them have the evidence and go arrest the bum. The bum will call the card company and beg to pay the charges.
PA is a two-party state, meaning both parties have to give clear verbal consent to being recorded on the recording in question. If "Ollie" didn't give consent, the recordings don't provide adequate PC to affect the arrest
@@GeorgeLiquordoesn’t matter they dropped the car off to him in person
@@GeorgeLiquor It says "call may be monitored and recorded." Is that not enough for a 2 party state?
Also he is in nj a 1 party state
@@MrRfitz27 "Ollie" was in PA though. He would have to provide consent
The person that scamned Rob is the same type of person that is behind on their monthly Mopar car payments at 29% apr for 84-Months lol
Hellcat payment
Whoah!! Now watching the video... Citibank gave a hard time when you have this much proof? Insane.
Why is it the poorest people always blowing money they just don't have? Trying to look right? Show off? I don't get it. I'm so sorry Rob.
That's why they're poor in the first place.
its because we have piss poor financial education in this country, along with social media influencing this pretty heavily.
TL;DR individualistic materialist societies push for this garbage.
I mean that's literally what Rob's business caters to, people who can't afford nice cars who want to pretend that they can.
Ya know. That's actually a dang good point I didn't think about lol. I actually thought it was for rich people who travel, cause that's usually who buys them in the first place. Eh, what do I know. I'm too poor to even rent one.@@TheCobruhAlienat0r
@@robsdeviceunknown I mean I'm sure a decent percentage of his clients are rich, especially the ones that rent the higher end cars but the Corvette, G-Wagon, and Mercedes sedan are his cheaper cars and I think he's said it's his main type of cars to go out.
Just send his ass to a collection agency. And triple the charge as a collection fee.
If that's an option, absolutely.
Debt collectors usually purchase the debt at a steep discount like 50% or 25% of the original debt value, then pursue it. So Rob would still be out quite a bit.
@@MrJustapersn I utilize debt collection in my business for all deadbeat customers. Debt collectors only “buy” debt from other collectors who have given up the pursuit. Than if they collect more they profit. This is not that situation.
The original collector can only collect the original balance. Then they take a portion of it as profit. So there must be a collection clause in the rental contract to begin with stating the collection fees, when it can go to collections, etc.
So my contract states 90days past due it goes to collections with a 50% of the total balance due added as a collection fee. I send it to my collections agency. They get 32% of what is collected. So if they collect the full balance (past due + 50% fee) I actually make 28% above what they owe me.
The agency usually settles with the customer and I usually break even. But even getting 75% of the original is better than 0%. And I did none of the chasing to get it. So Rob would be in the same situation. Collecting anything from this deadbeat is better than settling for $0.
Dont give up on it Rob. That decision can be changed. You have to do it in writing. Its weird with CC companies. BUT you do have a limit on how long you can wait,
You should put it into collections and make a video about it. More content and scares other customers away from doing that.
Here is a solution. File a police report. We had quite few of these and it works. That is of course if your sheriff and prosecutor will help you. In my case I get most money back as soon as sheriff calls them. For the ones I didn’t, the thieves (because that’s who they are) get a bench warrant. They get stopped and they are screwed - jailed. Anything over $1000 is a felony in my state, so it’s not joke for them. It does not cost me a dime, just some time. I am grateful for the police officers in my town. You’re welcome to whoever else has this problem 🙂
Attorney here. Police will likely not do much; but I would still report it. I would send a letter, from your attorney, to CitiBank, as your most viable line of recourse is from them.
If you have this much proof and the guys info, you 100% hold enough leverage for him to end up paying. I'm not saying ruin his life, but you can certainly do more harm to him than $1200 without much effort
Sounds like he is the fraud problem and i am not talking about Rob
This guy and the bank are counting on you doing the math that you're doing right now. In my opinion it's worth it to have the occasional pyrrhic legal victory. People need to know they'll be held accountable
I hate dealing with credit card chargebacks. I work retail and handle all disputes and rarely win even when you can provide pictures and video of people using their card in the store.
I'm in the same boat. It's crushing as a small business owner to have mountains of evidence while still losing thousands of my hard earned dollars every month to fraudsters like this.
Rob i had something similar happen to me. Tenant paid for rent with a credit card through my property manager. They stopped paying rent and i had to evict them. They charged back all the rent they paid (4 months), plus lost the rent for the time they were getting evicted (almost 3 months). Appealed the chargeback and we still lost despite full documentation. I have a court ruling in my favor but chasing after this deadbeat, who even knows if I'll get the money back
You 100% should DOX this guy and let us, your fans handle it. These people deserve the consequences.
100%
People think posting someone's address is illegal, but it's not. That's public information.
Type your address into WhitePages, you'll find your name for everyone to see.
How do you not win a case with him acknowledging the rental vocally multiple times? Gotta go to the police if that’s not enough proof for the insurance company. He'll pay up certainly then. Doesn’t matter if it's 1200 or 120 you gotta go after that on principle
Yes you give it to collections so it goes on his credit report. That can be used to negotiate with him to pay it if you remove it from the report.
Just get a lawyer to send him a letter, he would be stupid not to send you the money he owes to prevent a lawsuit
Bless his heart. Citibank should be ashamed of themselves.
This is wild because the very few times I have filed a charge back my bank didn't do SHIT and I got screwed and these were actual times where I was scammed out of a few hundred each time, literally NOT getting what I paid for, never shipped out, etc. and I've had friends go through the same thing and yet a buddy of mine who is part of your generation was doing charge backs on pretty much anything he didn't deem worth the money or not up to his standards, mostly performance parts and such that hurt small independent retailers and he won them every single time.
it's crazy, when I tried to get a refund for a product a small company never sent, they sided with the company. but then some people get the product and get a refund on top of it. what's going to happen is credit card companies will eventually make it impossible to get refunds
no they will require proof… sounds like Citibank is made for scammers and frauds…. Imagine… “city” bank
Today mr spaghetti gives tips on how to rent an exotic car for free
Send it to collections. it is worth it. That's the only recourse you have. Sure they get away with it today but as time passes they pay for it in spades. send it to their credit report. The derogatory remark will penalize them and that is what you need to do.
Rob, just to clarify something, you said 'Millenials' are 9:40. It isn't that age group. The youngest Millenials are 29/30 (like I am) and some are near 40. We aren't the ones doing this shit.
I would not let this go, out of principle and out of how much money it is. Small claims court is cheap. Collections simply takes a percentage or sometimes you can tack on collection fees. There are people that will collect on your behalf. Your contract should protect you. The debt is still owed. I'd be harassing that guy until he paid up.
Today Mr. Spaghetti is upsetti someone did a dine and dash.
Yeah, these happen. Pet grooming. We've got credit card receipts, service agreements, signatures, names, addresses, phone numbers, signatures, text messages, veterinarian contacts, pictures of their fucking dog, *security camera footage of when they dropped the dog off, picked the dog up, and the whole time the dog was here*. People *STILL* do chargebacks. Credit card companies *STILL* rule in their favor. For small tickets, the best you can do is eat it, blacklist the phone number, and shop their name around the industry backchannels as best you can to lock them out of doing it again.
It's particularly funny because we've had people try to *come back* after that.
The only dispute we've ever won was because they used a card with a PIN.
It may not be worth it, but this issue is with the CC Company and the charge back "king" even if it cost $1200 to take them to task, doing it yourself, it is worth it for the principle, and since it is a small claims matter, totally do-able DIY, I would do it!
We sell products online. We see this garbage all the time. The entitlement is insane.
That actually seems like a pretty good price for delivery, pickup and rental.
Issue him a 1099-C Form. Have the IRS go after him.
Rob needs to call Tony Soprano to teach him a Lesson
Best we can do is Joey Diaz. He lives in Jersey and needs the cash, ya gnome sane?
Sue the credit card company and whack on 5x legal charges
This seems like such a close and shut case with the customer signing for rental, telephone audio recordings, etc. I would definitely keep fighting and get police involved!! 😢😢😢😮
Telling your story, and spreading the word about these issues is a huge benefit to all of us watching. Thanks Rob. ❤
I did this once, but in my defense, I told them I was going to do it, and they said go for it.
The back story is I had fraud, and had literally gotten my new card that day. Our server was rude, and charged an automatic gratuity for a table of 3 because, she said, other people stopped to talk to us at our table. She then charged the wrong amount on my card, and when I called her on it, she got mad and called the bouncer to have me thrown out. The bouncer asked what was going on, and I told him that I was just trying to pay my bill, and to be charged correctly. He said he didn’t care because she wanted me gone. I explained that I haven’t signed my check, and I’d dispute the charge and report my card lost if they didn’t fix it. He said go for it. So I did, and I won.
This guy is your typical "never paid for anything in his life" type who charges back or does buy now pay later and never pays.
Yeah you need to at least do a police report and file charges woth your evidence. He needs to be held accountable.
Rental contracts need to have the same procedures as like leasing a car. So often the rental car industry gets screwed by outdated laws that haven’t caught up to the modern rental car industry. Restructure contracts that benefit the car owners as opposed to a lot of gray areas.
Same usual suspects, can tell just by how he talks.
$1100 for a day in a Gwagon seems steep af
I love that you have all the information and phone logs. You should absolutely go after him for this.
My automotive shop has the same issue so now I need to not run a card manually if I do I have to swipe the card when I go mobile to stop customers charging back fraudulent charges so I’d suggest bring the old manual card swiper to stop it anything that manually entered they can charge it back it not good for businesses
I would have guessed Atlanta.
Even if it cost me money, I'd still pursue this but I am very petty. Utterly ridiculous outcome.
I own a business and stopped taking credit cards. I would send them to collections on principle alone. I know it's not worth it, but atleast it will cause a little bit of inconvenience to him. If you can't afford to rent a G wagon, then don't rent one trying to show off. I make well over 100k and wouldn't rent a car for $1000 a day for any reason.
Sign up to a real payment gateway with 3D secure, then the liability is back on the card issuer. Problem solved Rob.
Gen Z was the give me generation. They think they can get everything they want without cost to them.
On a side note, what mobile app are you using to log and record all calls on mobile? Or is that a land line you used?
@@storytimewithunclekumaran5004
Way to miss the point
A lot of CRM systems have built in call recording. They are probably using something like FollowUpBoss (used in the real estate industry a lot)
Sounds like a credit card scammer
I would send it to collections so that it hits his credit score
what credit score lmao
Sounds like he didn’t have a dad
if the city is philadelphia contact the da and try to get criminal charges. also check with them to see if he has done this before. i think a person starts smalls and works up to a larger amount. appeal to the credit card company and ask for arbitration.
Can’t believe you are able to operate out of NJ with minimal thefts and attempted ones. God bless
CC companies always side with the customer. Only way it changes is if the legal threshold changes.
I'm just glad that nobody went on a rant and told everyone how to work this loophole.
The fact this occured in philly is priceless
typical of this demographic unfortunately
How the hell can a credit card company do that, you have all the information to show it was him, what a prick, I'd personally like to see you name & shame Ollie, Rj in Oz
Giving away this knowledge and experience for free on RUclips 🙏🏽thank you
I would be hiring a lawyer to sue both the customer and credit card company.
This is absolutely worth a lawsuit. You have so much evidence that it’s a legitimate charge, and you could get them to pay your legal fees if you win. Not doing anything just tells the person they can continue doing this with no consequences. And the credit card company should definitely not be getting away with siding with the customer on this given as much evidence as you have.
@superspeedersRob For the amount you could contact the local DA. The amount makes it a felony.
yes im sure it makes it a felony meanwhile alot of people run out of louis vuiton robbing stuff but workers are fired if they do something.... im sure is the generation fault.... not a single proof the guy didnt lost the card.... credit companies dont care... somehow is my generation fault, we get the biggest inflation ever but boomers are the good guys the ones that fucked this country. also most rentals companies scam people out of the deposit everyday... thats not a fraud ? oh when a company does it is nothing but when a poor person does it is fraud a a felony.... right what a great society no wonder the bankers have no laws.....
What system are you using to record phone calls? I need this for my business
I deal with this in my business it’s gotten crazy post Covid
Thank you for finally adjusting audio to match other channels!!!!!
Oh damnit!
Hope the holidays are good for you and family.
Great news on the vette being sold to a viewer.
There's probably a complaints dept or ombudsman you can contact with the evidence
Is there no financial conduct authority to report the bank to in the us? Is it not possible for you to take it higher in the company?
I've only done one charge back. I tried to donate $500 to my kids band boosters and PayPal wouldn't let it go through or refund it to my card. Plus they locked me out of my account. When I did the charge back they let the donation go through.
Similar happened to me. I bought something, paid via PayPal, the shop realises the item is not available in their stock anymore (inventory problem), sends the amount back same day and PayPal refuses to credit it back to my bank account (locking my PayPal account with the balance initially, got it back later).
Is there any way that you could just have the customer send you a money order for the rent amount before delivery of the vehicle? Cash the money order and then send the car only after you are sure the money is there?
Its amazing people get away with sort of thing considering I tried to run a chargeback on an Alaska Airlines flight getting double charged and Alaska refusing to refund it and the card company siding with Alaska. Only time I have run a chargeback, totally valid, doesn't work, yet people run fraudulent chargebacks like this? Insane.
This happens to my online retail business all the time.
Rob take him to small claims court you can sue up to $5000 this outrageous on side of the credit card company shame on them in my opinion The truly sad thing is if you owe them the credit card company any money they would hunt you to ends of the earth for payment. please just do the right thing pay Rob what he is rightfully owed he provided a service the owner of your credit card has admitted that it was him who used the credit card for rental there should be absolutely no issue please pay him. good luck we wish you all the best with getting paid. wishing you and your family a very Merry Christmas and very happy new year.
So many ppl at my school and stuff do chargebacks on all sorts of things from food to electronics to car rentals all the time, and many of them are well off or even wealthy, going to a highly ranked university. It’s because many credit cards (especially visa) basically rule in favor of the customer almost all of the time, and there’s no real penalty for doing this, it’s a 90% chance you get a service or product for free and 10% chance you pay the original price for it with no added penalty, it’s something a lot of people do and police don’t arrest anyone for it or anything because it is considered a civil dispute not a criminal one, it’s not theft because the credit card company acted as a ruling party and extensive contracts were signed between the cardholder, merchant and card company
It is not only Citibank, and the consumer. Many merchants abuse the system too and the bank sides with them. I have first hand experience !
Buddy went from broke to even more broke really fast
They will be the first ones to complain that prices are so high etc, without being smart enough to realise they are causing the problem. Same with their view on landlords being so unfair charging them to stay in the house they own
And this is an example of the overall reason why I decided against branching out from rental properties into renting luxury vehicles. The customer base is full of financially and socially irresponsible people who are only concerned with "flexing" and the appearance of living a "baller" lifestyle. I refer to them as the "Destructive Class".
Small claims def worth it
You need to pursue this. This is only one charge back, but what if it becomes 5 or 10?
I bet, Ollie also hit that hotel he was renting.
I noticed some stores don't accept certain bank cards too.
I used to sell on eBay back in 2016 and people used to chargeback 2-3 months later 😢 PayPal charged an additional $30 fee and I ended up losing -500 after getting like 20 chargebacks. Some people are pathetic
Tell city bank you wont accept their customers cards anymore and they will need to use another card
I worked for UberEats during the pandemic and some people claimed I stole their food (15 people out of 3k orders) 😢 Ended up losing my job.
UH FIGHT IT…. At least file a police report
Sounds like a suit against Ollie would be in order here for fraud as well! Even if it costs you more for the business at least you can write legal expenses off. He needs to learn a lesson as well and set the example that you won't put up with it at your business. 🤷♂🤦♂
I just got taken for 4200. Same thing had phone calls recorded and even had photos and videos he took of him installed the custom parts on his truck and thanking us and etc.
It was with citi bank as well!
You need to contact all of the other Exotic car rental places and black list this guy
Shivams such a sweet guy always so innocent and wholesome
In the same time he lacks confidence, he should be more straightforward and at least mention something about involving law enforcement, court case and etc.. He can do it in the sweet way, but that might help sometimes.
Why doesn't Shivam identify himself when calling someone? It's common curtsey to say, "Hello this is Shivam from Gotham Dream Cars, May I speak with ......."
Redgum's Caught in the act ,was released in 1985 . Been doing this in Australia forever.
I would most definitely file a small claims suit against CitiBank, Rob...in the jurisdiction of your business. It would be such a nuisance...they'll just pay it.
It doesn't work like that. As a merchant, you sign very lengthy contracts allowing the card companies to dictate terms of chargebacks.