You sir, are an absolute genius. I was all set to buy a new printer when I got this error on my Samsung CLP-680DW, but following you video, I fixed it. And it cost me NOTHING!! Thanks for giving such great advice, and for presenting it so concisely and clearly. Top job!
Happy to help. I actually bought the motor on advise from the service man and found out that it was not the problem after all, hence the discovery of this little issue - Samsung should have made this good printer great. Happy to know that it's helped so many of you!
Nearly bought a new £600+ printer before finding this video. Used a tiny piece of electrical tape over the worn pad, and have just done a whole pile of printing without a problem. Just as well because only last week I bought a new set of toner cartridges costing me £370. Jack Heng - you've just saved me £1000!! Huge, huge thanks.
This is just incredible! It took me just 15 minutes to repair my Samsung printer, just by fixing the exact described issue! Without this tutorial, the printer would have ended up in trash. Thank you very much!
Dear Jack, I am in awe of your kindness and knowledge. You saved my printer and three new cartridges. My sincerest thanks. Just, by the way, for other viewers, I couldn't really see if you were talking about the foam pad INSIDE (semicircle) or OUTSIDE (little rectangle). I ended up replacing both, but I think it was the outside little rectange that was too thin. Many, many, thanks again!
jack, i watched your video after a quick error code search and read all the positive replys. i have a 2 year old samsung c1860fw that is throwing that code. i know these companys all design "built in obsolence" just so they can sell more new printers, and everything else being manufactured these years. what a shame and a total bunch of bullcrap that they get by doing this. its all about the money racket! I have faith that i can fix my expensive printer after watching your video. thanking you in advance for the info and tip. when i get time to try and fix it i will post the results. this machine had a msrp of over $800. I didnt pay that much but it was still the most expensive printer i ever bought just for home use. much more than people can afford just to have it break after only a couple years or less. thanks again in advance.
Indeed. I find companies out there are not that honest nowadays making sure that they only last 1-2 years at max. They would argue that by the time its 3 years old, its obsolete anyways - so why built in the quality. This unethical practice leaves us with digital crap that goes to the landfills - same goes for all the Apple products (I am a big fan of Apple - but I do hope they make devices that lasts so we dont have to upgrade every two years!!)
@@wuikhoon well, i just fixed my expensive printer with a tiny piece of white duct tape - i pulled off the original tiny piece of foam and moved it a centimeter or so and taped it in place. works like a charm. thank you so much. 5 screws (3 on left and 2 on right and the panel slid backward and lifted off, and one more screw on the solenoid to be able to work on it. put it back together and YEAH !!! thank you again.
I must say I like this video not just because it's perfect. But also because when you did not succeed, you included that part of the video as well. It is important that viewers get to understand that they may not get everything right in the first go itself.
4years from the last message of thanks to you and its January 2022 and I followed your excellent advice and non waffling video, and I have fixed an exact same problem with a throwaway printer and I have brought life back to it and all thanks goes to you! Thank you so much fella
well, in about 15 minutes, i just fixed my expensive printer with a tiny piece of white duct tape - i pulled off the original tiny piece of foam and moved it a centimeter or so and taped it in place. works like a charm. thank you so much. 5 screws (3 on left and 2 on right and the panel slid backward and lifted off, and one more screw on the solenoid to be able to work on it. put it back together and YEAH !!! thank you again.
This is a simple 10 minute fix. Definitely worth trying before replacing parts or printer. Only thing I'd add to make it clear is that the two screws to remove from the front panel are the two on the very edge of the front casing. For a while I was unsure which to remove but then it dawned on me that since the ultimate aim is to remove the side panel then it makes sense that it's the screws on the edge of the front and rear panel that allow this to happen. Many thanks Jack, you are a legend :-)
Yet another BIG THANK YOU. I did not expect to find a solution to this tricky error code... and not that simple! To date, you obviously saved 287 printers from the trash that were programmed for obsolescence a few months / years the warranty end... I will keep this in mind and at the occasion I will drop the same kind of DIY video. I would have preferred to find it on the Samsung support channel / website... Thanks again Jack
Thank you so much, Jack! Without your advice, I would have bought a new printer. With your PERFECT instruction you saved my day! So great! Thanks a lot!
tonight all of a sudden my printer had this error and your easy instruction saved me from a huge expense, thank you for all your support. you are good!!
Thank you from Toronto! My wife attempted to get service to our CLX 6260, she spoke to someone from Geek Squad - we would have to bring it in, and the tech she spoke to was not positive it could be fixed. I found your excellent video and was able to make the necessary adjustment to the solenoid "clapper". However, in my haste, I removed the thin felt pad from the magnetic as well. Oh boy! I was able to cut a half moon replacement pad for the magnet with some black duct tape, and then recreate the pad for the "clapper" with four thin strips of black duct tape - and now it works like charm again. Thank you very much Jack!
Absolutely awesome diagnostics and repair guide. My foam pad had also slipped down, so replaced it with a sanded thinned down down chair leg pad. Like Jack demo's, it has to be fairly small and thin similar to the original pad dimensions. Amazing how something so relatively small and insignificant actually causes the whole unit to go belly up with an error message that makes you think its days are over!. Wonder how many people have chucked a perfectly good working printer because of this minor design flaw??
I have the Samsung C1860FW. The location of the solenoid was upper left, but the fix was right on! The pad moved below the metal tab so I was able to move the pad with a small jeweler's screw driver without removing the part. Thanks for the great video! I probably saved $150.00 repairing it myself!!
Thank you, Jack! I found a website which tried to explain the same issue, but I didn't understand it. However, when I could watch your video showing the problem in action, it made perfect sense. I'm glad you didn't edit out the first pad that was too thick. That certainly will help folks to prevent duplicating that mistake. Who doesn't love an easy fix like this?! Well done, Sir!
Hi Jack, A big thank you. My printer came up with this error message an hour ago. After watching your very clearly presented video, I inspected my solenoid and found that the pad had "moved" down. So I just peeled it off and repositioned it at the top of the metal plate and reassembled the solenoid. After plugging everything back, it works perfectly. Thank you again. David
Thank you so much. Almost seven years later, this is still helping people. I've had my CLP-680DW for almost exactly 8 years now, and since I'm still on the original toner cartridges I figured the error couldn't really be due to some worn down part. Ten minutes later, and it's fixed. In my case the pad had slid out of place, and just gently pushing it back into place with my fingernail sorted it out.
Thank you so much! I would have thrown my printer away, as the chances of getting decent service in UK are virtually zero! Instead it took me 20 minutes to fix the problem, and it is now working perfectly. Your video is very clear, concise, and well explained. You have performed a great service to mankind - seriously!
I have Samsung C1860 Laser Printer and it had the exact same problem. My error message was A1-4111. The little sponge on the actuator had slipped out of its position, so I lift the sponge and reseated it, and the problem is fixed. Thank you so, so, so much for the wonderful and helpful video instructions! You helped me save a lot of money and time by fixing it myself with your help!
Jack, many thanks. I followed your clear step by step do it yourself instructions and my #Samsung #CLX6260 worked like a charm and now #Error #A1-4112 is gone!
Just had this error occur on our Samsung ProXpress C2670FW. Applied the fix and the error is gone and the printer is working. You saved a call to a technician or the cost of a new printer. Thank you so much!
Jack - You are a star! Took panel off and removed solenoid to find the original pad had just slipped slightly. Carefully removed with a sharp knife and re-positioned as the original adhesive was good. Pad securely fixed and the error code disappeared! Thanks a million for a great tip!
I'd just like to endorse the comments - you are a genius... thank you! Such a clear video. It took me 10 minutes to fix. I'd been through a lengthy process of finding Samsung / HP printer servicing agents and had a quote for £140 for parts and on-site visit. It seems to be a known/common issue that the solenoid is the problem and my printer was only 18 months old. The rubber bit you replaced was actually stuck on askew and just needed to be put on straight.
Great tutorial! Also very appreciated that you left the part where it didn't work. Helped with the understanding of all the aspects that needs to be considered. And you saved me (and the environment) the cost for a new printer. And for me it was the small rubber pillow that had slide down just a little bit. Pushed it back up and had to experiment on how to keep it in place with a small piece of electrical tape. The construction seems to be very sensitive to the thickness... But thanks to you're video I figured even that out.
Thanks for sharing this. In my case the model number is slight different, CLP-680, but with your video I was able to determine that that little pad had only just slid down out of place. I heated the plate with a soldering iron to give the adhesive play, pushed it back into place and everything is great. Thanks so much for sharing this. I can't believe it wasn't even a broken part!
Great guidance - thanks Jack! I fixed mine on the first attempt using your instructions. I cut up a large elastic band, put a single drop of superglue on the appropriate spot on the actuator arm, held the elastic band piece there for two minutes (with a tooth-pick), waited half an hour to allow the superglue to dry, replaced the solenoid and and screwed it in, tested with the cover open and there was then no longer an #A1-4112 error. Since putting the side cover back on and plugging it back into the network the MFC has been printing without issue. The effort you put in to prepare this video is appreciated by both me, and the environment! (Our world doesn't need extra Samsung landfill.)
thanks Andrew! It took my a long time and with lots of frustration - including buying the motor - only to find out it's the solenoid. Hence the video to hopefully reduce pain for others!
Thanks a lot for this REALLY helpful explanation and repair guide !!! I had just bought a complete new set toner cartridges when all of the sudden the error A1 - 4112 occured on my Samsung C3010ND (Help message: "switch off/on - if that does not fix it bring printer to service ...") - I was already afraid that I might have to scrap the printer but then I saw your video and figured I should give it a try. What you described for the CLC-6260 was exactly the same problem on my Samsung proXpress C3010ND (which seems to have less interface/functionality but obviously shares the same "printer base" and "electromechanic modules" on the inside) and within 10 mins I had the problem fixed and the printer works again - Great Video, great help, THANKS A LOT !!!
1000 thank-yous. My printer is slightly different - Samsung CLP-680DW - but the problem was exactly the same and your explanation of the repair clear and accurate. I didn't need to shave down my felt foot any - standard thickness cut into a rectangle was just the job. You have just saved me over £300 replacing as mine was out of warranty (by 2 months) and the repair was nearly as much as a new printer. I owe you a beer!
Dear Jack, BIG thank you from Germany! You saved world resources! It perfectly worked for my Samsung CLP-680 printer. I just used the same cushion and had to move it back to the right position only. BIG thank you!
Thanks ever so much. I had just bought some new aftermarket toners when my printer started throwing the dreaded actuator code, and I was afraid the investment in both printer and toner was now wasted. Your video saved the day. My printer is SL-C1860FW, the multi-function unit with scanner and fax. It was displaying error "A1-4111 Actuator motor failure". Your video helped me fix the problem. The disassembly is almost identical. Remove the right side panel. There are three screws in front and two on the rear. The rear screws are both covered by the back center panel. Open that downwards as though trying to clear a jam, and the screws are visible at the top and bottom. The right side cover panel slides back about 10mm to release. It helps to lift up the printer just a bit. The actuator motor is on the right side of the machine, at the top left corner (towards the front of the printer). Same problem, the pad had become compressed and the solenoid wasn't strong enough to pull it in anymore. I added a folded-over strip from a business card, but I'm going to replace it with a piece of an old credit card.
Oh WOW!! Thank you so much! I've contacted Samsung end of last year and they told me the printer division is sold to HP and now U have to contact HP. The printer hasn't been working for 2 years... just sitting in the corner. Such a hassle to get it to work, was going to throw it out but thought to give it one last try when I came online to and saw this video! Thank you so much!
Not sure who or why someone gave you a thumbs down, but this was very helpful. These days we are quick to replace things like printers due to cost of purchase vs cost of repair. Thank you very much for this video. I fixed the problem in 15 minutes. Thank you again!
Thanks so much Jack, you saved me replacing my 6260 printer with your clear instructions. I just added a little elastoplast tape to thicken the black pad and it did the trick. 🙂
Thanks for posting. I watched this and another video, one of the comments in the other video said the foam pad had dropped due to heat. I removed my switch, warmed the switch with a hair dryer and gently pushed the pad back up - worked a treat. My printer (CLP-680ND) actually had 1 month warranty remaining (3yr extended), but I felt this would be less hassle than getting it repaired under warranty. PS I also would not be in a hurry to replace the toner cartridges, over two years ago my printer started saying the toner was low, in March 2017 I purchased a complete set - they are still in the boxes they came in, my originals are still printing perfectly, this is for home use but my daughters print quite a lot.
YOU ARE A HERO 😊 I had exactly same error message #A1-4112 on my Samsung CLX 6360ND - your fix worked like a charm. It took 5 minutes and saved me a printer. Thank you 🙏🎉
Thank you so much! I was able to repair my proXpress C3010ND by following your instructions. Actually I didn't need to replace the piece of rubber foam. I pulled the existing foam pad with a pair of tweezers and reattached it a few milimeters closer to the magnet coil. Let's all do more rapair and prevent the need replacements! Sadly Samsung sold their printer department to HP, since I never had a good experience with HP printers. Cheers!
Thank you so much for this "How To" :-) Without your advice, I would have bought a new printer. But I've fixed it a litte differently, by slightly bending down the little metal hook. I thought that over the years the rubber shrunk a little so that it can't shrink anymore. By bending town the metal hook just a tat, the fix is once and for all. Now it works perfectly.
You absolute legend. My printer was quite old and I was going to junk it! Took me less than half an hour to fix and I am absolutely useless at anything like this. Thanks so much
A-M-A-Z-I-N-G! I just followed these instructions, it was exactly the thing Jack fixed, and a printer I have not been able to use for over a year is now back in service. Thank you!!
Thank you Jack. You are a star! I simply put some double sided sticky tape on a tiny piece of card on the metal plate, and the error message has not come back. All working fine now. Many thanks again. Very grateful. :) My machine was a Samsung CLX-4195FW Photocopier/Printer/Fax.
Thank you so much, I can see this video is 6 years old, but it still works! Just had this error on my CLX-6260FW. In my case the foam pad had moved downwards and was not making contact with the arm at all, so I pushed it back up and it's working! Woohoo! That was so easy, took like 10 mins, and it was free. My heart sunk when I first googled the error code and saw "motor failure". If the pad moves again I may replace it but now I know where to look. Thanks again, this is awesome.
Thanks Jack! Very useful instructions! On my printer the pad had 'slipped' down and only a tiny corner touched the metal! moved it up and all was good again!! Cheers!!
Thank you very much! The service man told me that it'll cost 80 Euro for the new motor and 60 Euro for the service hour... Now it was your youtube video, a screwdriver and a felt pad.
Thank you. It worked. This is an easy procedure, and the instructions are wonderfully clear. I used a few layer of insulation tape on top of the existing foam patch. So many people seem to have this problem, with a fairly recent printer model. Clearly a Samsung quality issue.
Jack! You are the man! My issue was EXACTLY as you describe. I even had the issue that I needed to trim down the pad that I put in so sharing your error was extremely helpful because I don't know if I would have made the secondary connection to the issue. Many, many, many thanks!
Thank you, thank you, thank you. I used double sided tape (the padded type) and it worked a treat. I am so grateful to you, as I was about to buy a new printer. You've saved me money on an unnecessary buy and saved me money getting an engineer to come out. Thank you. 😘
Thanks Jack. I used a small piece of scotch tape over the entire flapper including the cushion and trimmed the edges. This works great and it was much easier.
Thank you. This helped to fix a CLX-6260FW I’ve had in stored for two years. Rather than replace the pad, I bent the bracket 1-2mm. Now this printer will go back into service rather than the landfill.
I would also say that you are true genius. I have been able to repair my printer which may have gone to landfill. Thank you very much. Repairing is good for the environment.
You really saved my day (and money and efforts)! Thank you so much for the advice. It worked for the Xpress C1860fw as well where it showed the error #A1-4111. As already mentioned by others below, for the C1860fw the solenoid is just differently located, but the subject is the same. It is a shame for Samsung to have such a weakness built in.
Thanks! gave me the confidence to tackle this. Like some others, I just needed to move up the existing pad by shoving it back into place. The same thickness and shape. I got all sorts of strange printing errors when I thickened it a bit. So I just moved the pad. Thanks again!
Hi Jack, many thanks for your repair video. Repair worked well and I had to replace the foam on the movable plate only. It saved a lot of money and avoided e-waste. Hence the video is already 5 years on youtube I guess many childs have got bigger christmas gifts last years. Many thanks again and have a merry Christmas 2022.
Just watched the instructions and the printer works again. I used the old foam and moved it up a little. Thanks a lot for the help! Maybe it can go on for another ten years 😄
I was close to give up, but then I watched your video and your first try that failed. I had that too, when starting to fix this nasty issue. My fix was too thick, so it sounds strangly, just like in your video. Finally I made my "pad" (a layered plastic tape) a little bit thinner. Now it works perfectly. Many thanks!
JACK! YOU ARE MY HERO OF 2019! YOU NOT ONLY SAVED ME A TON OF AGGRIVATION SHOPPING FOR A NEW PRINTER, BUT SAVED ME $200 ON A NEW PRINTER! KUDOS, SUPERMAN! Happy New Year and THANK YOU A MILLION!
This video was amazing. It took about 10 minutes to fix. I just used black duct tape and cut it up in pieces about twice as wide as the foam and 5 layers thick and removed the foam piece and replaced it with the duck tape piece. It worked like a charm. Thank you so much for helping all of us. I do some technical repairs on occasion. I have to tell everyone though this is one of the best technical videos I have ever used. Thank you, Mr. Heng.
Hi. Thanks very much for your guide, worked a treat and well worth trying before replacing the motor! On a safety side don't forget to switch off and unplug first! A magnetic tipped screwdriver is also useful as the screws (particularly at the back) are small and fiddly and easy to drop! The pad is really quite thin. I found the easiest way to replace was to use a stanley knife blade to carefully peel off the existing pad, rotate 180 degrees and stick back on. I think mine had also just slipped slightly from the correct position, so repositioning at the same time helped,
I have C1810W Xpress Samsung and trick worked! its located up front right above the motor! THANK YOU! Edit : I just moved the existing foam in place! IT worked, you saved me not only time but few bucks!
You are the ONE!!! Thank you man. I have a Samsung CLP680nd everything worked as you described above. Now my printer is working like a charm! Great help! Thanks a lot!!!
Thank you very much! Was about to buy a new printer, but this fix solved al the problems. Got error's #A1-4111 and A1-4112 on my Samsung CLX-4195FW. Not the same printer, but the same error. Had to remove the cover on the right side to find out the electromagnet was a bit difficult to reach, but I managed to replace the foam with some double-side tape (with the protecting layer still attached on in on 1 side) and now, everything works like a charm. Thanks again!
Sweet!!! Thx for the video repair. It helped me fix an office Samsung printer in lieu of spending about $800 on a new printer. It's hard to believe such a small piece of rubber slipping out of place causes an error code. Thanks again!!!
Jack, thank you for your very easy to follow video. It helped me to understand what to look for and to solve my a1-4111 error. Printer is now working again and did not cost me anything. Many thanks once again.
Dear Jack, you really made my day und saved me going out an get a new printer, cuaze there ain't no one araound anymore that is capable of servicing these devices, it's usually cheaper to throw a way, so thank you very much from Switzerland (the saver people ;-))
Hi Jack, I also want to add my thanks to you for this video. I had a different Samsung model with a slightly different layout, but same error message. I was able to remove the old foam and replace with a small part of a foam sticker. Works like a charm now. Thanks again!
Herzlichen Dank aus der Schweiz für dieses ausgezeichnete Video! Sie haben mir teure Reparaturkosten erspart und der Drucker läuft wieder perfekt! Ohne ihren Film hätte ich es nie geschafft, das Printergehäuse zu öffnen... Kurt Gast
Thank you for your Instructional video. I was having trouble with my Xpress C1860FW Samsung. Error #A1- 4111. It's slightly situated different after opening it. I flow the instructions and now it works great. Thank you.
Excellent guide, same steps useful for CLX-4190 printer as well. Error code I had was A1-4111 but for Actuator Motor so releasing the plate from the gear fixed it straight away. Thanks a lot Jack.
Thank you so much for this help. I got the same problem 1 hour before. And thx god I find your video. And now my printer works fine! I can continue my works now!
Thank you so much for posting this - just needed to reposition the little piece and not replace it - printer now working well! We were told by HP authorised service people that it needed a new motor and would not be economic to repair a 3 year old printer....
Rosemary Drake that’s how they make money! I bought a motor to try and it did not help then found somewhere in forums someone said this could work and it did!
I can only echo what others have said. You Sir are a genius and a life saver. Thank you so much for taking the time out to educate me about something so simple but something I would have had absolutely no idea about where to even begin.
Thanks Jack. Helped me fix our printer. I did not actually replaced the foam, I just move the lever back. But you showed me where the problem is located. Cheers
All-time-favorite RUclips-Video! Just saved a few 100 Euros on my C2680fX. I even didn´t replace this pad, only pushed it upwards 1 or 2 mm to it´s original place. That´s called planned obsolescence - colossal cheek at a 3 year old 1.200 Euro-printer!
Thank you.. You have saved my time/$$.. I have Samsung C1860FW and it was showing the same error, though solenoid was in different location and with wiring i was not able to pull up the part completely, but with your instruction on how you went about fixing, i managed to get the job completed. I have used scotch tape and it working perfectly fine. Thank you so much.
Thanks so much. I found that the arm was slipping under the pad, and thus pushing the pad up. An extremely small bend to the arm with a repositioned pad glued down sorted the issue. I initially tried some plastic but got a lot of solenoid actuations as you did
Just saved me a lot of money as i just bought and installed all three color toners right before i got the fault... was as easy that the glue on the sponge isolation had sagged a little with time... Just scraped/pushed it back into place and voila.!! Thank you!!!
Thank you for that very clear video. It helped me fix the same problen in 5 minutes on my printer. I like that you included your fail with the too thick buffer so we did not need to do the same thing.
This absolutely worked on my C1860 Samsung color printer. The interior layout of the printer is a bit different but the solenoid is the exact same one. Thanks you!
Thank you so much for this video. You saved me so much money. My printer had exactly the same thing. Things to you I fixed it myself and now my printer works perfectly. You should do a video exposing Samsung which is now HP. How could they dare to make a product so expensive and make that mistake. Just because of a little rubber that they didn’t install properly. That is just ludicrous. Thank you so much for this video.
It works! I just put three layers of double-sided self-adhesive tape (one side with the protective folio) on the cushion, and it seems to have the right distance now. Thank you very much for the hint! I will also gladly transfer some money to you via Paypal as a thank you.
Great video - thank you so much! Very useful instruction! We fixed it with ease and great pleasure. Without it, we wouldn't have been able to accomplish it.
You sir, are an absolute genius. I was all set to buy a new printer when I got this error on my Samsung CLP-680DW, but following you video, I fixed it. And it cost me NOTHING!! Thanks for giving such great advice, and for presenting it so concisely and clearly. Top job!
Happy to help. I actually bought the motor on advise from the service man and found out that it was not the problem after all, hence the discovery of this little issue - Samsung should have made this good printer great. Happy to know that it's helped so many of you!
Hi Jack do you have a video on how to replace flat cable for samsung clx6260? any will do
Nearly bought a new £600+ printer before finding this video. Used a tiny piece of electrical tape over the worn pad, and have just done a whole pile of printing without a problem. Just as well because only last week I bought a new set of toner cartridges costing me £370. Jack Heng - you've just saved me £1000!! Huge, huge thanks.
This is just incredible! It took me just 15 minutes to repair my Samsung printer, just by fixing the exact described issue! Without this tutorial, the printer would have ended up in trash. Thank you very much!
Dear Jack, I am in awe of your kindness and knowledge. You saved my printer and three new cartridges. My sincerest thanks. Just, by the way, for other viewers, I couldn't really see if you were talking about the foam pad INSIDE (semicircle) or OUTSIDE (little rectangle). I ended up replacing both, but I think it was the outside little rectange that was too thin.
Many, many, thanks again!
jack, i watched your video after a quick error code search and read all the positive replys. i have a 2 year old samsung c1860fw that is throwing that code. i know these companys all design "built in obsolence" just so they can sell more new printers, and everything else being manufactured these years. what a shame and a total bunch of bullcrap that they get by doing this. its all about the money racket! I have faith that i can fix my expensive printer after watching your video. thanking you in advance for the info and tip. when i get time to try and fix it i will post the results. this machine had a msrp of over $800. I didnt pay that much but it was still the most expensive printer i ever bought just for home use. much more than people can afford just to have it break after only a couple years or less. thanks again in advance.
Indeed. I find companies out there are not that honest nowadays making sure that they only last 1-2 years at max. They would argue that by the time its 3 years old, its obsolete anyways - so why built in the quality. This unethical practice leaves us with digital crap that goes to the landfills - same goes for all the Apple products (I am a big fan of Apple - but I do hope they make devices that lasts so we dont have to upgrade every two years!!)
@@wuikhoon well, i just fixed my expensive printer with a tiny piece of white duct tape - i pulled off the original tiny piece of foam and moved it a centimeter or so and taped it in place. works like a charm. thank you so much. 5 screws (3 on left and 2 on right and the panel slid backward and lifted off, and one more screw on the solenoid to be able to work on it. put it back together and YEAH !!! thank you again.
I was able to repair A1-4112 with your excellent viedeo Nobel prize now comes here from Sweden.
Best Regards Thomas Hjelmgren Sweden
I must say I like this video not just because it's perfect. But also because when you did not succeed, you included that part of the video as well. It is important that viewers get to understand that they may not get everything right in the first go itself.
4years from the last message of thanks to you and its January 2022 and I followed your excellent advice and non waffling video, and I have fixed an exact same problem with a throwaway printer and I have brought life back to it and all thanks goes to you!
Thank you so much fella
well, in about 15 minutes, i just fixed my expensive printer with a tiny piece of white duct tape - i pulled off the original tiny piece of foam and moved it a centimeter or so and taped it in place. works like a charm. thank you so much. 5 screws (3 on left and 2 on right and the panel slid backward and lifted off, and one more screw on the solenoid to be able to work on it. put it back together and YEAH !!! thank you again.
Exactly, same for me!!!! GREAT!!!
This is a simple 10 minute fix. Definitely worth trying before replacing parts or printer. Only thing I'd add to make it clear is that the two screws to remove from the front panel are the two on the very edge of the front casing. For a while I was unsure which to remove but then it dawned on me that since the ultimate aim is to remove the side panel then it makes sense that it's the screws on the edge of the front and rear panel that allow this to happen. Many thanks Jack, you are a legend :-)
Yet another BIG THANK YOU. I did not expect to find a solution to this tricky error code... and not that simple! To date, you obviously saved 287 printers from the trash that were programmed for obsolescence a few months / years the warranty end... I will keep this in mind and at the occasion I will drop the same kind of DIY video. I would have preferred to find it on the Samsung support channel / website... Thanks again Jack
Thank you so much, Jack! Without your advice, I would have bought a new printer. With your PERFECT instruction you saved my day! So great! Thanks a lot!
tonight all of a sudden my printer had this error and your easy instruction saved me from a huge expense, thank you for all your support. you are good!!
Thank you from Toronto! My wife attempted to get service to our CLX 6260, she spoke to someone from Geek Squad - we would have to bring it in, and the tech she spoke to was not positive it could be fixed. I found your excellent video and was able to make the necessary adjustment to the solenoid "clapper". However, in my haste, I removed the thin felt pad from the magnetic as well. Oh boy!
I was able to cut a half moon replacement pad for the magnet with some black duct tape, and then recreate the pad for the "clapper" with four thin strips of black duct tape - and now it works like charm again. Thank you very much Jack!
Absolutely awesome diagnostics and repair guide. My foam pad had also slipped down, so replaced it with a sanded thinned down down chair leg pad. Like Jack demo's, it has to be fairly small and thin similar to the original pad dimensions. Amazing how something so relatively small and insignificant actually causes the whole unit to go belly up with an error message that makes you think its days are over!. Wonder how many people have chucked a perfectly good working printer because of this minor design flaw??
I have the Samsung C1860FW. The location of the solenoid was upper left, but the fix was right on! The pad moved below the metal tab so I was able to move the pad with a small jeweler's screw driver without removing the part. Thanks for the great video! I probably saved $150.00 repairing it myself!!
Thank you, Jack! I found a website which tried to explain the same issue, but I didn't understand it. However, when I could watch your video showing the problem in action, it made perfect sense. I'm glad you didn't edit out the first pad that was too thick. That certainly will help folks to prevent duplicating that mistake. Who doesn't love an easy fix like this?! Well done, Sir!
Hi Jack, A big thank you. My printer came up with this error message an hour ago. After watching your very clearly presented video, I inspected my solenoid and found that the pad had "moved" down. So I just peeled it off and repositioned it at the top of the metal plate and reassembled the solenoid. After plugging everything back, it works perfectly. Thank you again. David
Thank you so much. Almost seven years later, this is still helping people. I've had my CLP-680DW for almost exactly 8 years now, and since I'm still on the original toner cartridges I figured the error couldn't really be due to some worn down part. Ten minutes later, and it's fixed. In my case the pad had slid out of place, and just gently pushing it back into place with my fingernail sorted it out.
Thank you so much! I would have thrown my printer away, as the chances of getting decent service in UK are virtually zero! Instead it took me 20 minutes to fix the problem, and it is now working perfectly. Your video is very clear, concise, and well explained. You have performed a great service to mankind - seriously!
I have Samsung C1860 Laser Printer and it had the exact same problem. My error message was A1-4111. The little sponge on the actuator had slipped out of its position, so I lift the sponge and reseated it, and the problem is fixed. Thank you so, so, so much for the wonderful and helpful video instructions! You helped me save a lot of money and time by fixing it myself with your help!
Jack, many thanks. I followed your clear step by step do it yourself instructions and my #Samsung #CLX6260 worked like a charm and now #Error #A1-4112 is gone!
Just had this error occur on our Samsung ProXpress C2670FW. Applied the fix and the error is gone and the printer is working. You saved a call to a technician or the cost of a new printer. Thank you so much!
Jack - You are a star! Took panel off and removed solenoid to find the original pad had just slipped slightly. Carefully removed with a sharp knife and re-positioned as the original adhesive was good. Pad securely fixed and the error code disappeared! Thanks a million for a great tip!
I'd just like to endorse the comments - you are a genius... thank you! Such a clear video. It took me 10 minutes to fix. I'd been through a lengthy process of finding Samsung / HP printer servicing agents and had a quote for £140 for parts and on-site visit. It seems to be a known/common issue that the solenoid is the problem and my printer was only 18 months old. The rubber bit you replaced was actually stuck on askew and just needed to be put on straight.
Great tutorial! Also very appreciated that you left the part where it didn't work. Helped with the understanding of all the aspects that needs to be considered. And you saved me (and the environment) the cost for a new printer. And for me it was the small rubber pillow that had slide down just a little bit. Pushed it back up and had to experiment on how to keep it in place with a small piece of electrical tape. The construction seems to be very sensitive to the thickness... But thanks to you're video I figured even that out.
Thanks for sharing this. In my case the model number is slight different, CLP-680, but with your video I was able to determine that that little pad had only just slid down out of place. I heated the plate with a soldering iron to give the adhesive play, pushed it back into place and everything is great. Thanks so much for sharing this. I can't believe it wasn't even a broken part!
Great guidance - thanks Jack! I fixed mine on the first attempt using your instructions. I cut up a large elastic band, put a single drop of superglue on the appropriate spot on the actuator arm, held the elastic band piece there for two minutes (with a tooth-pick), waited half an hour to allow the superglue to dry, replaced the solenoid and and screwed it in, tested with the cover open and there was then no longer an #A1-4112 error. Since putting the side cover back on and plugging it back into the network the MFC has been printing without issue. The effort you put in to prepare this video is appreciated by both me, and the environment! (Our world doesn't need extra Samsung landfill.)
thanks Andrew! It took my a long time and with lots of frustration - including buying the motor - only to find out it's the solenoid. Hence the video to hopefully reduce pain for others!
Thanks a lot for this REALLY helpful explanation and repair guide !!! I had just bought a complete new set toner cartridges when all of the sudden the error A1 - 4112 occured on my Samsung C3010ND (Help message: "switch off/on - if that does not fix it bring printer to service ...") - I was already afraid that I might have to scrap the printer but then I saw your video and figured I should give it a try. What you described for the CLC-6260 was exactly the same problem on my Samsung proXpress C3010ND (which seems to have less interface/functionality but obviously shares the same "printer base" and "electromechanic modules" on the inside) and within 10 mins I had the problem fixed and the printer works again - Great Video, great help, THANKS A LOT !!!
1000 thank-yous. My printer is slightly different - Samsung CLP-680DW - but the problem was exactly the same and your explanation of the repair clear and accurate. I didn't need to shave down my felt foot any - standard thickness cut into a rectangle was just the job. You have just saved me over £300 replacing as mine was out of warranty (by 2 months) and the repair was nearly as much as a new printer. I owe you a beer!
Dear Jack, BIG thank you from Germany! You saved world resources! It perfectly worked for my Samsung CLP-680 printer. I just used the same cushion and had to move it back to the right position only. BIG thank you!
Thanks ever so much. I had just bought some new aftermarket toners when my printer started throwing the dreaded actuator code, and I was afraid the investment in both printer and toner was now wasted. Your video saved the day.
My printer is SL-C1860FW, the multi-function unit with scanner and fax. It was displaying error "A1-4111 Actuator motor failure". Your video helped me fix the problem. The disassembly is almost identical. Remove the right side panel. There are three screws in front and two on the rear. The rear screws are both covered by the back center panel. Open that downwards as though trying to clear a jam, and the screws are visible at the top and bottom. The right side cover panel slides back about 10mm to release. It helps to lift up the printer just a bit. The actuator motor is on the right side of the machine, at the top left corner (towards the front of the printer). Same problem, the pad had become compressed and the solenoid wasn't strong enough to pull it in anymore. I added a folded-over strip from a business card, but I'm going to replace it with a piece of an old credit card.
Oh WOW!! Thank you so much! I've contacted Samsung end of last year and they told me the printer division is sold to HP and now U have to contact HP. The printer hasn't been working for 2 years... just sitting in the corner. Such a hassle to get it to work, was going to throw it out but thought to give it one last try when I came online to and saw this video! Thank you so much!
Not sure who or why someone gave you a thumbs down, but this was very helpful. These days we are quick to replace things like printers due to cost of purchase vs cost of repair. Thank you very much for this video. I fixed the problem in 15 minutes. Thank you again!
Thanks so much Jack, you saved me replacing my 6260 printer with your clear instructions. I just added a little elastoplast tape to thicken the black pad and it did the trick. 🙂
Thanks for posting. I watched this and another video, one of the comments in the other video said the foam pad had dropped due to heat. I removed my switch, warmed the switch with a hair dryer and gently pushed the pad back up - worked a treat. My printer (CLP-680ND) actually had 1 month warranty remaining (3yr extended), but I felt this would be less hassle than getting it repaired under warranty. PS I also would not be in a hurry to replace the toner cartridges, over two years ago my printer started saying the toner was low, in March 2017 I purchased a complete set - they are still in the boxes they came in, my originals are still printing perfectly, this is for home use but my daughters print quite a lot.
YOU ARE A HERO 😊 I had exactly same error message #A1-4112 on my Samsung CLX 6360ND - your fix worked like a charm. It took 5 minutes and saved me a printer. Thank you 🙏🎉
Thank you so much! I was able to repair my proXpress C3010ND by following your instructions. Actually I didn't need to replace the piece of rubber foam. I pulled the existing foam pad with a pair of tweezers and reattached it a few milimeters closer to the magnet coil.
Let's all do more rapair and prevent the need replacements!
Sadly Samsung sold their printer department to HP, since I never had a good experience with HP printers.
Cheers!
Thank you so much for this "How To" :-) Without your advice, I would have bought a new printer. But I've fixed it a litte differently, by slightly bending down the little metal hook. I thought that over the years the rubber shrunk a little so that it can't shrink anymore. By bending town the metal hook just a tat, the fix is once and for all. Now it works perfectly.
You absolute legend. My printer was quite old and I was going to junk it! Took me less than half an hour to fix and I am absolutely useless at anything like this. Thanks so much
A-M-A-Z-I-N-G! I just followed these instructions, it was exactly the thing Jack fixed, and a printer I have not been able to use for over a year is now back in service. Thank you!!
Works very well. I suggest to use the same peace of rubber, but with new glue.
Wow, that error was so annoying but the solution within 15 minutes was magnificent!!! Thank you so much Jack!
Thank you Jack. You are a star! I simply put some double sided sticky tape on a tiny piece of card on the metal plate, and the error message has not come back. All working fine now. Many thanks again. Very grateful. :) My machine was a Samsung CLX-4195FW Photocopier/Printer/Fax.
Thank you so much, I can see this video is 6 years old, but it still works! Just had this error on my CLX-6260FW. In my case the foam pad had moved downwards and was not making contact with the arm at all, so I pushed it back up and it's working! Woohoo! That was so easy, took like 10 mins, and it was free. My heart sunk when I first googled the error code and saw "motor failure". If the pad moves again I may replace it but now I know where to look. Thanks again, this is awesome.
Thanks Jack! Very useful instructions! On my printer the pad had 'slipped' down and only a tiny corner touched the metal! moved it up and all was good again!! Cheers!!
I followed your video to fix my Samsung CLP-680ND, I used duct tape to layer the right height, worked a charm! Thank you.
Thank you very much! The service man told me that it'll cost 80 Euro for the new motor and 60 Euro for the service hour... Now it was your youtube video, a screwdriver and a felt pad.
Thank you. It worked. This is an easy procedure, and the instructions are wonderfully clear. I used a few layer of insulation tape on top of the existing foam patch.
So many people seem to have this problem, with a fairly recent printer model. Clearly a Samsung quality issue.
Jack! You are the man! My issue was EXACTLY as you describe. I even had the issue that I needed to trim down the pad that I put in so sharing your error was extremely helpful because I don't know if I would have made the secondary connection to the issue. Many, many, many thanks!
Thank you, thank you, thank you. I used double sided tape (the padded type) and it worked a treat. I am so grateful to you, as I was about to buy a new printer. You've saved me money on an unnecessary buy and saved me money getting an engineer to come out. Thank you. 😘
Thanks Jack. I used a small piece of scotch tape over the entire flapper including the cushion and trimmed the edges. This works great and it was much easier.
Thank you. This helped to fix a CLX-6260FW I’ve had in stored for two years. Rather than replace the pad, I bent the bracket 1-2mm. Now this printer will go back into service rather than the landfill.
Saved me from buying a new printer. I said I would never buy another Samsung printer again but this was an easy fix. Thanks!
BTW, this was on a C1860 and the part was located in the top left corner. Kinda hard to get at.
You're a genius - I have a Samsung C1860 - slightly different configuration but the same concept. You saved me some $.
I would also say that you are true genius. I have been able to repair my printer which may have gone to landfill. Thank you very much. Repairing is good for the environment.
You really saved my day (and money and efforts)! Thank you so much for the advice. It worked for the Xpress C1860fw as well where it showed the error #A1-4111. As already mentioned by others below, for the C1860fw the solenoid is just differently located, but the subject is the same. It is a shame for Samsung to have such a weakness built in.
Fixed it on the first go after your excellent tutorial! Our CLX4195FN is up and running again.
And of course THANK YOU VERY MUCH! Greetings from Germany
Thanks! gave me the confidence to tackle this. Like some others, I just needed to move up the existing pad by shoving it back into place. The same thickness and shape. I got all sorts of strange printing errors when I thickened it a bit. So I just moved the pad. Thanks again!
Hi Jack, many thanks for your repair video. Repair worked well and I had to replace the foam on the movable plate only. It saved a lot of money and avoided e-waste. Hence the video is already 5 years on youtube I guess many childs have got bigger christmas gifts last years. Many thanks again and have a merry Christmas 2022.
Just watched the instructions and the printer works again. I used the old foam and moved it up a little. Thanks a lot for the help! Maybe it can go on for another ten years 😄
I was close to give up, but then I watched your video and your first try that failed. I had that too, when starting to fix this nasty issue. My fix was too thick, so it sounds strangly, just like in your video. Finally I made my "pad" (a layered plastic tape) a little bit thinner. Now it works perfectly. Many thanks!
JACK! YOU ARE MY HERO OF 2019! YOU NOT ONLY SAVED ME A TON OF AGGRIVATION SHOPPING FOR A NEW PRINTER, BUT SAVED ME $200 ON A NEW PRINTER! KUDOS, SUPERMAN! Happy New Year and THANK YOU A MILLION!
This video was amazing. It took about 10 minutes to fix. I just used black duct tape and cut it up in pieces about twice as wide as the foam and 5 layers thick and removed the foam piece and replaced it with the duck tape piece. It worked like a charm. Thank you so much for helping all of us. I do some technical repairs on occasion. I have to tell everyone though this is one of the best technical videos I have ever used. Thank you, Mr. Heng.
You're the best! Thank you! I was going to buy a new printer, but I watched this video and was able to fix my printer. Thank you so much!
Hi. Thanks very much for your guide, worked a treat and well worth trying before replacing the motor! On a safety side don't forget to switch off and unplug first! A magnetic tipped screwdriver is also useful as the screws (particularly at the back) are small and fiddly and easy to drop! The pad is really quite thin. I found the easiest way to replace was to use a stanley knife blade to carefully peel off the existing pad, rotate 180 degrees and stick back on. I think mine had also just slipped slightly from the correct position, so repositioning at the same time helped,
I have C1810W Xpress Samsung and trick worked! its located up front right above the motor! THANK YOU! Edit : I just moved the existing foam in place! IT worked, you saved me not only time but few bucks!
You are the ONE!!! Thank you man. I have a Samsung CLP680nd everything worked as you described above. Now my printer is working like a charm! Great help! Thanks a lot!!!
Thank you Jack! Thanks to your video I was able get our Samsung CLX6260 back into business. Greetings from Switzerland.
Thank you very much! Was about to buy a new printer, but this fix solved al the problems. Got error's #A1-4111 and A1-4112 on my Samsung CLX-4195FW. Not the same printer, but the same error. Had to remove the cover on the right side to find out the electromagnet was a bit difficult to reach, but I managed to replace the foam with some double-side tape (with the protecting layer still attached on in on 1 side) and now, everything works like a charm. Thanks again!
Sweet!!! Thx for the video repair. It helped me fix an office Samsung printer in lieu of spending about $800 on a new printer. It's hard to believe such a small piece of rubber slipping out of place causes an error code. Thanks again!!!
VERY GOOD!!! Had the same error, which I could resolve easily following this video. Brilliantly done, Jack! Best wishes from Berlin, Germany!
Jack, thank you for your very easy to follow video. It helped me to understand what to look for and to solve my a1-4111 error. Printer is now working again and did not cost me anything. Many thanks once again.
Dear Jack, you really made my day und saved me going out an get a new printer, cuaze there ain't no one araound anymore that is capable of servicing these devices, it's usually cheaper to throw a way, so thank you very much from Switzerland (the saver people ;-))
Thanks from Germany, that is the solution for all my … 4111 and 4112 error messages.
Hi Jack, I also want to add my thanks to you for this video. I had a different Samsung model with a slightly different layout, but same error message. I was able to remove the old foam and replace with a small part of a foam sticker. Works like a charm now. Thanks again!
Herzlichen Dank aus der Schweiz für dieses ausgezeichnete Video!
Sie haben mir teure Reparaturkosten erspart und der Drucker läuft wieder perfekt!
Ohne ihren Film hätte ich es nie geschafft, das Printergehäuse zu öffnen...
Kurt Gast
Thank you for your Instructional video.
I was having trouble with my Xpress C1860FW Samsung. Error #A1- 4111.
It's slightly situated different after opening it. I flow the instructions and now it works great. Thank you.
Excellent guide, same steps useful for CLX-4190 printer as well. Error code I had was A1-4111 but for Actuator Motor so releasing the plate from the gear fixed it straight away. Thanks a lot Jack.
Thank you so much for this help. I got the same problem 1 hour before. And thx god I find your video. And now my printer works fine! I can continue my works now!
Thank you so much for posting this - just needed to reposition the little piece and not replace it - printer now working well! We were told by HP authorised service people that it needed a new motor and would not be economic to repair a 3 year old printer....
Rosemary Drake that’s how they make money! I bought a motor to try and it did not help then found somewhere in forums someone said this could work and it did!
I can only echo what others have said. You Sir are a genius and a life saver. Thank you so much for taking the time out to educate me about something so simple but something I would have had absolutely no idea about where to even begin.
Thanks Jack. Helped me fix our printer. I did not actually replaced the foam, I just move the lever back. But you showed me where the problem is located. Cheers
All-time-favorite RUclips-Video! Just saved a few 100 Euros on my C2680fX. I even didn´t replace this pad, only pushed it upwards 1 or 2 mm to it´s original place.
That´s called planned obsolescence - colossal cheek at a 3 year old 1.200 Euro-printer!
Chiming in with many others here - solution worked perfectly for me as well. Huge thank you for taking the time to share this helpful knowledge
Thanks a bunch! I wouldn't have been able to fix the printer without this video.
Thank you.. You have saved my time/$$.. I have Samsung C1860FW and it was showing the same error, though solenoid was in different location and with wiring i was not able to pull up the part completely, but with your instruction on how you went about fixing, i managed to get the job completed. I have used scotch tape and it working perfectly fine. Thank you so much.
Thank you very much for taking the time to make this instructional video. It sorted out the 4112 error message on my printer. Blessings!!!
This was it! I found the foam bit moved and placed it back. Now the printer is working again. Thanks!
Thanks so much. I found that the arm was slipping under the pad, and thus pushing the pad up. An extremely small bend to the arm with a repositioned pad glued down sorted the issue. I initially tried some plastic but got a lot of solenoid actuations as you did
Another Samsung CLP-680 printer saved by this video from going ahead of time to trash. Thank you.
BLOODY BRILLIANT!...... a few minutes and it was done ...impossible for me with out you...many regards
Just saved me a lot of money as i just bought and installed all three color toners right before i got the fault... was as easy that the glue on the sponge isolation had sagged a little with time... Just scraped/pushed it back into place and voila.!! Thank you!!!
Thank you for that very clear video. It helped me fix the same problen in 5 minutes on my printer. I like that you included your fail with the too thick buffer so we did not need to do the same thing.
This absolutely worked on my C1860 Samsung color printer. The interior layout of the printer is a bit different but the solenoid is the exact same one. Thanks you!
You are so smart!!! I replaced the pad and my printer is working again! Many, many thanks!!!
Thank you so much for this video. You saved me so much money. My printer had exactly the same thing. Things to you I fixed it myself and now my printer works perfectly. You should do a video exposing Samsung which is now HP. How could they dare to make a product so expensive and make that mistake. Just because of a little rubber that they didn’t install properly. That is just ludicrous. Thank you so much for this video.
It works! I just put three layers of double-sided self-adhesive tape (one side with the protective folio) on the cushion, and it seems to have the right distance now. Thank you very much for the hint! I will also gladly transfer some money to you via Paypal as a thank you.
Great video - thank you so much! Very useful instruction! We fixed it with ease and great pleasure. Without it, we wouldn't have been able to accomplish it.