I bought one of these as am looking to start up a very small craft business. I’d already set up the account and app when I purchased. You’re video was really helpful in showing me how it all works
Yay! Only advice take your time with the first couple, then it becomes so much easier with a bit of confidence. Enjoy the new way to collect money for your services/goods! Good luck
Tried mine out. Had two good sales which I wouldn’t have had without this machine. It is wonderful. Easy to use with the app and worked brilliantly. There was no need for all that panic! Cant wait to use it again.
really good info due to covid i had not been using my sum up, i had totaly forgot how to use it your video got me out of trouble within minutes. thank you.
@@CavemanReviewsUKI absolutely love my Sum Up card reader, it's amazing! However! I don't understand how i get my money transferred to my bank, it says i have the payment in my app, but i can't get the money. Please help!
There are a huge number of people who don't even carry cash anymore. Even if cash is still king, it's suicide for a small business to not have a card reader and deny themselves customers who don't carry cash. Especially after covid hugely reduced the number of people who carry cash.
You're welcome. Great fun doing it (even though it was a few years back) but the device remains the same and still works perfectly. They always put out updates to the software and there have been a few tweaks to the website but essentially it is still all the same. Hope you find it as useful as I do!
Cash is good, but I find that no one ever carries it. So to stop the loss of a sale, this is why I have got a card reader. It helps prevent people walking away without paying for something.
Business should be Registered to use this device ? Right now am planning to start small business. And first i have plan to test the business if it work smoothly then i will continue. Please answer
Can anyone advise about the Identification Process please 🙏 Thank you for sharing this. I just purchased my machine today ,for my Art Business. I have Signed up and downloaded the app,I've uploaded my driving license and now it's saying My account is not active yet as they need to verify my ID which could take a few days?? Maybe it's because it's Friday evening..I'm not sure..I was really hoping to have it up and running for weekend too. Any advice appreciated.🙏🍀
As this is handling money - I would suggest SumUp treat all new members just as a bank would. They should have sorted the ID by now - if not send them a message from the app and I am sure they will sort it.
Well you've sold it to me. I think its just what I've been looking for, for many a year. Thank you for being clear and concise. Hire, Sales, Service, and Parts, It'll fit my bill perfectly!
Great! Hope you enjoy using the device - mine is still great and is perfect for what I need. Simply, Easy and Cost Effective! If you enjoy the video, I work from Referrals - r.sumup.com/referrals/n6AkO
Thank you so much for the feedback, you have made my day! I hope you have subscribed to my channel, as having follows like you make me want to try harder.
@@CavemanReviewsUK i havent done but i will. The Sumup is a great thing but the instructions expect you to be a clairevoyant/mind reader !!! We got so stuck. But ended up finding some online somewhere.
Does it accept all the major cards? I get a lot of clients from various European countries..Will s Sunup accept card payments from cards issued in another country? Thank for the video..very informative 👍
It should do, certainly in the UK it accepts all the major ones. Not sure what other cards that are out there around the world it would not work with? Hope you have fun using it.
Yes - I pass my phone to the customer and they enter their email address and the receipt gets sent. No paper - but I am sure you can buy a printer to go with the POS.
Although I have never used it - and you may need to check, I believe this can be done by using the Repeat Payment feature. Apparently you set up an invoice online (for whatever amount you think it should be) from SumUp help page; Log in to your SumUp profile using a web browser and select "Invoices" in the left hand menu. Choose "Invoices" and then "Recurring". Click the blue "New Recurring Invoice" button. Customise the schedule, specifying the start date, frequency and end date of your recurring invoice. Hope this helps.
Thats great and I had so much fun doing the first one, perhaps I might be able to do another (when I get some time in my diary maybe?) Have fun and good luck!
You are welcome, It is always nice to hear positive feedback. I hope the business starts off with a massive bang! Is it a business I should be reviewing?
I have never done this but it is possible, I am thinking you are asking for a tip style system? To set up tipping on a SumUp card reader using the SumUp app, you can do the following: Select the profile icon in the top corner of the screen Choose Tipping Turn on the Standard tipping toggle to allow customers to choose from tip options or enter their own custom amount To customize the tip options, tap on a tipping option to edit or remove it To enable smart tipping, turn on the Smart tipping toggle To edit a tip rate, tap on it or select the edit symbol in the top corner Enter your preferred tip percentage and confirm the change in the top corner.
Thanks for the question. It probably depends on your usage. For me I charge mine about once every few months. That is weekend usage. So a fully charged unit should last a busy user an entire day with no problem. I guess the easiest way to prevent this is to have a charger bank (same as an android phone port) just in case?
can I have 2 accounts on this as myself and my daughter do seperate things and sometimes at the same place? is it dependant on which phone connects to it?
Hi - I am not sure. You might be able to create 2 accounts and use the card reader itself on multiple phones, with different accounts? The unit is a 'dumb' unit and relies on the data/phone it is connected to to make it work. Be good to know if you managed to do it.
I'm trying to set mine up but it's all in US dollars. I have no idea how to change it to UK. It's telling me to fill out my details but it's asking what US state I live in and zip code so I can't proceed
I am sure you can - but as I do not have a Revolut business account (I only have a personal one) I would not like to be 100% certain. All you need are the account details, for the money to be paid into, so if you have those on the Business Rev account then I am sure it will work fine.
Not sure as this is not my business model. But I do use the SumUp shop and send a link to those that wish to pay who are not face to face - carl-jones.sumupstore.com
Hey Jude. Not quite sure why or what you are asking.. This is a genuine business tool, you will need to have a genuine business address (even if it is your home address) as it has to be traceable and your customers have to have some info about your company. But just like any good card reader company, you can change it if you move or have a change in circumstances. Hope that answers your question?
@@JudeJenkinson-fy9lt Ah makes sense now. I was a little worried, but of course changing address was easy for me, it has to go through a checking process but it is painless.
No this is a card reader. People no longer take credit card numbers due to fraud, but you can direct people to your online SUMUP shop and get them to do it.
Great little device but I could do with one that supports "card not present" transactions. Do you know if the "solo" or "3g with printer" supports that?
Hi Matt. Sorry this is not something I am aware of. Card not present is not something I do with my business, I take payment through my website, or send my customers a link from SumUp, so I have not looked into this any further.
Yes, as an item in your 'shop' or as an entry of an amount in the app, you can charge the fee of your service and the payment will be taken. Hope this answers your question?
Hi John - thanks and yes. I think you mean - in person, with someone with their card? If they are one off's just use the manual entry button on the phone screen (bottom right corner) and punch in the right amount, check the tax rate and then add to cart. Easiest way..
Thanks for your informative guide. I just purchased one but want to know as I’m just starting out and plan to attend a Xmas fair but not registered as a business yet (hoping to do so in the future) as I’m no where near the required threshold - more of a testing platform for me at the moment. If I link a personal bank account will the buyer see my personal name on their transactions or is what you indicated with the “caveman reviews” is where you set up a “business name” and that is what would show up as transaction? Also, if I decide to switch to their business account and request for a card, will this be possible in the future?
Yes to all, but no to personal details. The best thing I did was to set it up, and then made myself as my first customer (for £1) and I then saw what my customers saw, and it recycled back into my account. Only my business name, which I changed to make it look better, so it was worth a few pennies for that transaction.
You say its connected to the bluetooth on the phone, Do you also have to have the wifi data switch on too. My Phone Contract isn't unlimited Data whilst out and about.
Hi Sharon, the actual SumUp unit is a 'dumb' terminal and has to be connected to a 'smart' device (such as a phone or tablet) via bluetooth. The actual working and the taking of cash is ran live time on the smart device, to do this it has to be connected to the internet (whether W-Fi at an event space, or by the devices data). For me I have a 4Gb monthly usage on my phone and I have never gone over that whilst using this device. I hope that helps?
Hello. Great video by the way. My question is can I take remote payments over the phone with the sum up air or on the website or do I need a bigger machine that they supply. Thank you Mark
Hi - thank you! You can take payment several ways - either direct them to a weblink from you store - Such as donations... carl-jones.sumup.link/?_gl=1*5po8ad*_ga*MTI5ODcwODE4OS4xNjQyMTcxNDE0*_ga_4VRZNY7N9G*MTY0Mzc0OTU5NC4yLjEuMTY0Mzc0OTcyNS4w Or you can create a payment link from you dashboard.. send it by text/email/social media.. Using these you do not actually need a card reader... Hope that helps..
Honestly I have never done this, but changing the bank account is easy in your online account settings. There are some checks you need to go through but this is painless.
As part of the setup you get to name the business. This name will show up on your customers bank transaction, usually it will read something like "SumUp-CavemanReviews". It is really easy to do and if you follow the on screen walk through when you register this is all taken care for you. And thanks for the feedback, hope you subscribed to the channel.
Hi yes of course - and if you do not have a website, use the SUMU up shop and pass it to customers and get them to buy from that - for example this is mine from my 'store I hold on sumup' - caveman-store.sumup.link/ you can do whatever you want - it really is an awesome piece of software. Hope you have fun selling lots of wax melts!
Just bought one for guitar sales , looks like a handy piece of kit, the user guide is a bit ropey, haven't got a degree in Business/Computing, am a musician 😊, does th3 side button switch it on and off?? 😊
Hi, I had the same issue with my blue tooth, but I have since upgraded my phone and not had any issues since. The card reader needs to have internet connection at all times when using it, as it has to check funds are available before authorising payment. So if you are in the middle of nowhere with no signal, it will not work.
Yes, anyone can get one. It is recognised that people will probably need one before they start a business, otherwise how do they get paid in today's cashless society? I hope you have fun with it.
Hey Mike, simply download the app to you phone, connect the machine via bluetooth and providing your phone has data connection payment can be taken. I hope the walk through on the video helps.
That's great. I did the exact same thing, just to test things. The amount you charged yourself will have the 1.69% handling fee applied and whatever is left will sit in the SumUp account. If you have set it up correctly, they hold it for a few days (to make sure there is no claw back) and the amount will automatically be paid into your nominated bank account.
Hi good question. The phone needs an app to run so needs to be connected to the internet (WiFi or data). The card reader connects to the phone (or tablet) and is just a slave to read the card but it is the phone that processes the payment.
Not on the SumUp device, but you can direct people to your SumUp (online) shop and they make a payment direct to your shop - rather than you take the cash. This is handled by the system and your customer, without you needing to use a dead phone? Only a suggestion?
Thank you so much for your very helpful videos. I'm considering switching to Sumup from Square and I'm watching your videos to make sure it does all the things I'm used to. At 2:50 it seemed to be a little bit slow sending the amount due from your phone to the card reader. It looks like you even cut out a portion of the waiting time. About how long does that usually take? Thanks again!
Hi, payment is as quick as your data connection. The video was edited but not to speed up any process (more of cutting out the boring waffle?!) I love sumup it has helped my business to no end. Hope you make the right decision.
@@CavemanReviewsUK Thank you. I wasn't criticizing, I was just wondering if it generally takes a little while. A sumup rep contacted me to answer dome of my questions and he seemed to know less than me. I ended up ordering a card reader from zettle which is through PayPal. If I don't like it, maybe I'll try sumup in the future. Your videos are really helpful. 😊
Hey@@cheryle7920 , sorry I never thought you were critizing. I had an izetle before and changed to sumup. Personally this is better but it really does depend on what you need. This one is perfect for my needs and I use the invoicing app all the time (but is not included in this review). Hope you make the right call.
Hi. Its 2 year on from this, im wondering if you still like sumup? Any problems you've encountered? Im looking to get something to help my business but all the fine print can be mind boggling and looking at reviews online i see a lot of people complaining this year. As someone who has one and using it well i was wondering if you had any insights to the test of time with this product and company. Also is there a fee for closing the account? I can't seem to see anything about exit details
Hi, for me it still works exactly as I need it too. Sporadic use, get it out, tap and pay and the money is in my bank. I personally have never had a problem with it and I am still very happy with it. To note the online dashboard has changed a little since this video, but nothing worth mentioning. If anyone asks, I still highly recommend it. I hope this helps and good luck, it is an amazing step to take, being able to take card payments in today's cashless society.
@@CavemanReviewsUK thank you for your reply. I took the plunge but it's good to know that it's still as useful 2 years on as I plan to use it in a similar way, living in a drawer between the odd use so that's fantastic thanks that's really helpful 😁 I haven't used it yet but I'm excited too
Can i ask you how long does the money for the sales take to be available for you ? Is it an instant transaction or are they going in kind a pending zone for a few hours/days before you can withdraw it?? Many thanks
Hi it is set up, that once money is Cleared from the payees bank (for me it is average of 2 working days) it is paid straight into my own bank account without me having to do anything. All very simple.
Very easy, register your bank account details in the app And you can set up when you want the money transferred (24hours later..?) And the app does it automatically. Once set up nothing more is needed.
Well done! I am in the process of adding an online shop to my Wife's Website and while attending a Craft Fair and exploring her App I noticed the Online shop option... have you had much experience with it?
Hey, yes it is great. I use it all the time. The online shop allows me to post my book (which grows my SEO and all sorts of weird web stuff). I have my reviews and donations on there as well. carl-jones.sumupstore.com/
Hi Pete, thanks for the feedback, you're very kind. Give my best wishes to your wife and wish her all the luck with the business (can I ask for a few samples 🤨)
does all sumup devices work the same way? you buy the devices and in case/if you dont use it for months, there is zero charge correct? may you confirm thank you so much for this video
Absolutely. I bought my device about 14 months ago, due to covid I could not work and use it and was not charged a penny. Hope you find that it does the same for your business as it did for mine.
@@CavemanReviewsUK just 2 more questions before i consider this (will def use your referral) 1- does only approved transactions go through? for example, lets say a customer pays with a card (and the card has insufficient funds tho they do not know), will it get declined right there and then? if not, how does the issue get resolved or how does that work? i just want to ensure i know i am getting paid for my goods and services. 2- does sumup send out yearly income tax forms (in the USA it's called 1099k) for businesses to file their tax returns? thank you so much for your response
@@strangerdaysss Thanks for asking more questions and it is easy to understand why it is difficult as every penny counts when we run our business. As I am based in the UK, I can only say what happens for me. 1. the payment, when taken by the card reader is instantly checked through the app (hence why you need Wi-Fi or 3G network connected). You will know within seconds if the card is declined and therefore no sale and you will not get charged. For question 2. In the UK we probably do our tax slightly differently, however I found that it links to my online accounting software and if it didn't, I can download all the sales in an excel report and copy it across into other software package. So far (for the last 2 years, this little device has been faultless). Hope you make the right choice.
It's going really well thanks. That is such a shame you are having some issues, have you spoken to Sumup tech support. I've found that they are an amazing bunch of techies!
Hello! Thank you for the video, it’s quite useful! I’ve just started a small business and was looking for info about a card reader and you just helped me decide which one to get and I’ll also use your referral link. Now I do have a question, when I’ve open my business I wasn’t aware that I don’t have to necessarily register so I did that and because I’m a registered business for the tax do I have to select 5/20% or can select 0% as my current sale are quite low? Looking forward for your reply, Thank you!
Good for you! Love to hear about new start ups. Firstly I am not an accountant or business advisor - however I was always taught that being VAT registered is a good thing, it brings kudos to your business and makes sure you are above board. This is what I know about tax - The VAT threshold currently stands at £85,000 for 2021/22 tax year in the United Kingdom. You must register with HMRC if your VATable turnover trips the threshold for Value Added Tax (from www.theukrules.co.uk/rules/employment/taxation/vat/registration-threshold.html#:~:text=The%20VAT%20threshold%20currently%20stands,a%20rolling%2012%2Dmonth%20period.)
Hello there. I've watched loads of videos and, congrats! You've delivered wonderfully and Sumup should sponsor you some how. My question is, how to proceed if the customer wants a receipt? Thank you!
@@user-bh6mz7xk4g Sorry just saw this message buried in another one. A receipt is easy, when they pay there is an opportunity to add an email or phone number for a digital receipt to be sent.
I'm based in the UK, but the website has an European link so they do sell them in the EU. My best guess is yes it does, but you might want to check with sumup Europe just to be sure
Hi dove, thank you. I am glad you enjoyed it, and as this is a UK video I can tell you that I am charged 1.69% per transaction (so for a £10 charge that works out at 16.9 pence) which I think is awesome compared to a monthly charge that other suppliers charge.
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
You have a natural ability to communicate you’re message with such a delivery it’s easy to understand. Thank you
Wow, thank you! I love doing these videos; I only chose items I love using.
I bought one of these as am looking to start up a very small craft business. I’d already set up the account and app when I purchased. You’re video was really helpful in showing me how it all works
Thank you, I think it is a great piece of kit and I wish you all the success in your new business! SumUp can only help you achieve great sales.
Was very skeptical about these but have just bought one after this review. Clearly presented and got 50% off which was a bonus. Thank you
Thanks, I hope you get to use it every day!!
Hi ,
How do i get discounted sum up from the referral link
It hasnt given discount at all??..
How’s it going or how did it go ?
Thank you for the review. Just bought one, will try it out this weekend. Wish me luck!
Yay! Only advice take your time with the first couple, then it becomes so much easier with a bit of confidence. Enjoy the new way to collect money for your services/goods! Good luck
Tried mine out. Had two good sales which I wouldn’t have had without this machine. It is wonderful. Easy to use with the app and worked brilliantly. There was no need for all that panic! Cant wait to use it again.
Hoping this little video will set me on my feet with a coming art exhibition. Looks like even I might be able to keep track with a Sumup card reader.
I have never looked back, genuinely hope you find it as useful as I have. Good luck at the exhibition!
Mine just arrived today so straight to your vid to help setup. Thanks so much for sharing is actually very easy after all
You're welcome, have fun trying out all functions. They are still a great bit of kit!
really good info due to covid i had not been using my sum up, i had totaly forgot how to use it your video got me out of trouble within minutes. thank you.
Hey Johnny - thanks, I love doing these videos and knowing I am doing some good it makes it all worthwhile. Cheers!
Markets in the high street are small businesses and some are actually enormous..they all take cash predominantly. CASH IS KING!
I do not disagree with you. This is also about adapting to the current state of generations not liking carrying cash.
@@CavemanReviewsUKI absolutely love my Sum Up card reader, it's amazing! However! I don't understand how i get my money transferred to my bank, it says i have the payment in my app, but i can't get the money. Please help!
There are a huge number of people who don't even carry cash anymore. Even if cash is still king, it's suicide for a small business to not have a card reader and deny themselves customers who don't carry cash. Especially after covid hugely reduced the number of people who carry cash.
Love it! Thanks for your simple and easy to understand guide.
You're welcome. Great fun doing it (even though it was a few years back) but the device remains the same and still works perfectly. They always put out updates to the software and there have been a few tweaks to the website but essentially it is still all the same. Hope you find it as useful as I do!
Thanks for this. Very clear presentation.
Thanks, it is these types of comment that make me want to do more.
Season 2 of Caveman Reviews is about to kick off (New shirt)!
Thank you - very helpful video - just ordered mine for my small Yoga business.
Wow - good for you, I hope it brings in many more clients! Not sure this Caveman would look good in Lycra though.
Cash is still quite common in the arts and antiques trades. I use it all the time under $£100
Cash is good, but I find that no one ever carries it. So to stop the loss of a sale, this is why I have got a card reader. It helps prevent people walking away without paying for something.
What do you mean when you said, 'The more you use it, the less percentage you pay'? Is it not set at a fixed rate of 1.69%?
it’s funny how he has replies to everyone except you
Caveman a fraud😉
Business should be Registered to use this device ? Right now am planning to start small business. And first i have plan to test the business if it work smoothly then i will continue. Please answer
Can anyone advise about the Identification Process please 🙏 Thank you for sharing this. I just purchased my machine today ,for my Art Business.
I have Signed up and downloaded the app,I've uploaded my driving license and now it's saying My account is not active yet as they need to verify my ID which could take a few days??
Maybe it's because it's Friday evening..I'm not sure..I was really hoping to have it up and running for weekend too.
Any advice appreciated.🙏🍀
As this is handling money - I would suggest SumUp treat all new members just as a bank would. They should have sorted the ID by now - if not send them a message from the app and I am sure they will sort it.
Well you've sold it to me. I think its just what I've been looking for, for many a year. Thank you for being clear and concise. Hire, Sales, Service, and Parts, It'll fit my bill perfectly!
Great! Hope you enjoy using the device - mine is still great and is perfect for what I need. Simply, Easy and Cost Effective! If you enjoy the video, I work from Referrals - r.sumup.com/referrals/n6AkO
Great presentation. You've convinced me to get one for my charity.
Thanks
Thank you for the feedback, it means the world to me. I hope whatever you do with the card reader it brings great success!
That video is so easy to understand and you speak so clearly.
Thank you so much for the feedback, you have made my day! I hope you have subscribed to my channel, as having follows like you make me want to try harder.
@@CavemanReviewsUK i havent done but i will. The Sumup is a great thing but the instructions expect you to be a clairevoyant/mind reader !!! We got so stuck. But ended up finding some online somewhere.
Hi can you setup your own bank card or do you have to use there card when you receive it thanks
Hi - Not sure what card you had with the unit, do you mean? In the UK you can add any genuine bank account. Hope you managed to sort this.
I’m trying to find a replacement cable for a Sum Up Air. Please can you advise what cable I need as I can’t find one on the Sum Up website.
Hey Joanne - My SumUp has the slightly older "Micro USB" cable fitment - if it helps, check the fitment and get one of these. amzn.to/3OzD8qq
@@CavemanReviewsUK thank you 😊
I'm about to start-up my business and your information have been simple to follow
Thank you, I really enjoyed making the video. They are great little machines.
Does it accept all the major cards? I get a lot of clients from various European countries..Will s
Sunup accept card payments from cards issued in another country? Thank for the video..very informative 👍
It should do, certainly in the UK it accepts all the major ones. Not sure what other cards that are out there around the world it would not work with? Hope you have fun using it.
Can you set a tips automatic
Can I connect this to my personal bank account? Saving account?
You can connect this is any bank account, but I would strongly suggest to keep business and personal accounts separate - it keeps things clean.
How can I add an automatic 1.69% charge to each transaction and inform the customer about it when paying by card?
Should you set a VAT percentage or what’s that about ? Is it better to put 0% vat for customers receipts or 20% ??
If you are VAT registered then add it to the costs, but if not keep it at zero. Hope that helps.
Really essential knowledge for business beginners.
Thanks for presenting this product.
My pleasure - for what it costs, in todays world CARD is now king! This is by far the best solution I have found and thanks for the feedback!
Sum up is not available in my country and am in need of it for my online store please can you help me out
Thanks for your video
Hi, I am sorry but I do not work for SumUp. I just use it and found it super useful.
I hope you find a solution, for where ever you live.
Great info! But can you issue Receipts (in any form) on SumUp Air?
Yes - I pass my phone to the customer and they enter their email address and the receipt gets sent. No paper - but I am sure you can buy a printer to go with the POS.
As a busker how do I set a repeat pay so that people can leave a tip through my playing?
Although I have never used it - and you may need to check, I believe this can be done by using the Repeat Payment feature. Apparently you set up an invoice online (for whatever amount you think it should be) from SumUp help page;
Log in to your SumUp profile using a web browser and select "Invoices" in the left hand menu.
Choose "Invoices" and then "Recurring".
Click the blue "New Recurring Invoice" button.
Customise the schedule, specifying the start date, frequency and end date of your recurring invoice.
Hope this helps.
Would love to see a follow up on your card reader received mine sent myself money to test. Thanks again.
Thats great and I had so much fun doing the first one, perhaps I might be able to do another (when I get some time in my diary maybe?) Have fun and good luck!
Thanks
Thanks Caveman. Really good review
Thanks, comments like yours really make my day!
just started a small business, this sum up tool bought for me, really helpful instruction video, thanks
You are welcome, It is always nice to hear positive feedback. I hope the business starts off with a massive bang! Is it a business I should be reviewing?
Whats the procentage they count for each transaction?
@@amiramirzad4291 In the UK it is 1.69% per transaction (no monthly or yearly fees)
Can I just confirm that, you can connect any bank account to it to accept payment?
can u do automatic payments on their?
I have never done this but it is possible, I am thinking you are asking for a tip style system?
To set up tipping on a SumUp card reader using the SumUp app, you can do the following:
Select the profile icon in the top corner of the screen
Choose Tipping
Turn on the Standard tipping toggle to allow customers to choose from tip options or enter their own custom amount
To customize the tip options, tap on a tipping option to edit or remove it
To enable smart tipping, turn on the Smart tipping toggle
To edit a tip rate, tap on it or select the edit symbol in the top corner
Enter your preferred tip percentage and confirm the change in the top corner.
Can you set up a specific donation amount on the Sumup Solo device?
I would suggest to use the app and set up a recurring amount. Then you can select the same item over and over again, hope that helps.
How long does the battery last from first charge?
Thanks for the question. It probably depends on your usage. For me I charge mine about once every few months. That is weekend usage. So a fully charged unit should last a busy user an entire day with no problem. I guess the easiest way to prevent this is to have a charger bank (same as an android phone port) just in case?
I have never used one. I bought one from eBay yesterday for £19.99. As I’m a new user
can I have 2 accounts on this as myself and my daughter do seperate things and sometimes at the same place? is it dependant on which phone connects to it?
Hi - I am not sure. You might be able to create 2 accounts and use the card reader itself on multiple phones, with different accounts? The unit is a 'dumb' unit and relies on the data/phone it is connected to to make it work. Be good to know if you managed to do it.
I'm trying to set mine up but it's all in US dollars. I have no idea how to change it to UK. It's telling me to fill out my details but it's asking what US state I live in and zip code so I can't proceed
It looks like you have logged into the American site. You will need the UK one - Try this link r.sumup.com/referrals/n6AkO
Could I set up the Sum up reader to pay the sales money into a Revolut business account?
I am sure you can - but as I do not have a Revolut business account (I only have a personal one) I would not like to be 100% certain. All you need are the account details, for the money to be paid into, so if you have those on the Business Rev account then I am sure it will work fine.
Can you take remote payments with the sumup air?
All looks good and if we can take remote payments that would be the icing on the cake
Not sure as this is not my business model. But I do use the SumUp shop and send a link to those that wish to pay who are not face to face - carl-jones.sumupstore.com
is it traceable to the address its sent to before its set up?
Hey Jude. Not quite sure why or what you are asking.. This is a genuine business tool, you will need to have a genuine business address (even if it is your home address) as it has to be traceable and your customers have to have some info about your company. But just like any good card reader company, you can change it if you move or have a change in circumstances. Hope that answers your question?
@@CavemanReviewsUK Thanks that really clears it up i had just moved and was wondering if it would be linked to my old address sorry if i wasn't clear
@@JudeJenkinson-fy9lt Ah makes sense now. I was a little worried, but of course changing address was easy for me, it has to go through a checking process but it is painless.
Can you manually input the credit card number into the card reader if the card is not working for some reason??
No this is a card reader. People no longer take credit card numbers due to fraud, but you can direct people to your online SUMUP shop and get them to do it.
Great little device but I could do with one that supports "card not present" transactions. Do you know if the "solo" or "3g with printer" supports that?
Hi Matt. Sorry this is not something I am aware of. Card not present is not something I do with my business, I take payment through my website, or send my customers a link from SumUp, so I have not looked into this any further.
Do you need to be connected to wifi to use it?
Can it be used by charities for donations? Problem for us is that people decide the amount of their donations themselves.
How does this work if I am just selling a service can I input the total on it and get money into my bank
Yes, as an item in your 'shop' or as an entry of an amount in the app, you can charge the fee of your service and the payment will be taken. Hope this answers your question?
Useful video, thanks. Question: I have setup a shop with a couple of categories and items. Can I still sell non shop items use card payments. John
Hi John - thanks and yes. I think you mean - in person, with someone with their card? If they are one off's just use the manual entry button on the phone screen (bottom right corner) and punch in the right amount, check the tax rate and then add to cart. Easiest way..
@@CavemanReviewsUK Thanks that’s great. The online shop is excellent. I have links to it from my website and fb business page
Just put mine as i have started on the taxis but none of the buttons work ?
You may have a faulty unit? If you have not managed to sort it, perhaps you should get it replaced? Hope you have lots of fun with it.
Just wondered if it comes with some sort of loadable card you can use or does it have to go into a bank account
Thanks for the question, I have only known it to be paid into a bank account. It is easy to do and very easy to set up.
Thanks for your informative guide. I just purchased one but want to know as I’m just starting out and plan to attend a Xmas fair but not registered as a business yet (hoping to do so in the future) as I’m no where near the required threshold - more of a testing platform for me at the moment. If I link a personal bank account will the buyer see my personal name on their transactions or is what you indicated with the “caveman reviews” is where you set up a “business name” and that is what would show up as transaction? Also, if I decide to switch to their business account and request for a card, will this be possible in the future?
Yes to all, but no to personal details. The best thing I did was to set it up, and then made myself as my first customer (for £1) and I then saw what my customers saw, and it recycled back into my account. Only my business name, which I changed to make it look better, so it was worth a few pennies for that transaction.
@@CavemanReviewsUK Thanks so much! I will give it a try!
You say its connected to the bluetooth on the phone, Do you also have to have the wifi data switch on too. My Phone Contract isn't unlimited Data whilst out and about.
Hi Sharon, the actual SumUp unit is a 'dumb' terminal and has to be connected to a 'smart' device (such as a phone or tablet) via bluetooth. The actual working and the taking of cash is ran live time on the smart device, to do this it has to be connected to the internet (whether W-Fi at an event space, or by the devices data). For me I have a 4Gb monthly usage on my phone and I have never gone over that whilst using this device. I hope that helps?
Do I need to have a business to use the machine or can I use it for personal reasons? Thank you.
It is a business tool, but anyone can use them (not that I'd think of a reason for personal use?)
Hello. Great video by the way. My question is can I take remote payments over the phone with the sum up air or on the website or do I need a bigger machine that they supply. Thank you Mark
Hi - thank you! You can take payment several ways - either direct them to a weblink from you store - Such as donations...
carl-jones.sumup.link/?_gl=1*5po8ad*_ga*MTI5ODcwODE4OS4xNjQyMTcxNDE0*_ga_4VRZNY7N9G*MTY0Mzc0OTU5NC4yLjEuMTY0Mzc0OTcyNS4w
Or you can create a payment link from you dashboard.. send it by text/email/social media..
Using these you do not actually need a card reader...
Hope that helps..
Great review - how easy is it to select different bank accounts for the payments to go to? Can it go to a crowdfunder page?
Honestly I have never done this, but changing the bank account is easy in your online account settings. There are some checks you need to go through but this is painless.
Can anyone tell me how to put a default tip that you can tap youre card at ? For like 2 euros
I have never done this, but I am sure you could add an item in your shop as 'tip' and add it to the point of sale.
Great review. Helped me a lot as I've just purchased one. Thank you.
Hi Steve, thanks for the wonderful feedback. Your comment has really made my day. Hope you have many fulfilling years with Sumup.
Hello do you know if the customer would see on their bank transaction your business name and if so is that hard to setup? Cheers for this video
As part of the setup you get to name the business. This name will show up on your customers bank transaction, usually it will read something like "SumUp-CavemanReviews". It is really easy to do and if you follow the on screen walk through when you register this is all taken care for you. And thanks for the feedback, hope you subscribed to the channel.
@@CavemanReviewsUK Cool as is your link still working? If so I will sign up when I'm ready to purchase one
@@halfwaybetween yes the link is still good, and thanks!
Can you still use these if you don't have a website I make wax melts no website yet but doing Xmas markets so need a card machine
Hi yes of course - and if you do not have a website, use the SUMU up shop and pass it to customers and get them to buy from that - for example this is mine from my 'store I hold on sumup' - caveman-store.sumup.link/ you can do whatever you want - it really is an awesome piece of software.
Hope you have fun selling lots of wax melts!
Just bought one for guitar sales , looks like a handy piece of kit, the user guide is a bit ropey, haven't got a degree in Business/Computing, am a musician 😊, does th3 side button switch it on and off?? 😊
often get bluetooth cutting out which is embarassing but do you need internet connection or can i use for car boot sales
Hi, I had the same issue with my blue tooth, but I have since upgraded my phone and not had any issues since. The card reader needs to have internet connection at all times when using it, as it has to check funds are available before authorising payment. So if you are in the middle of nowhere with no signal, it will not work.
can i use it if i didn't start my busniss yet ,even if i m not registrated as a freelancer
Yes, anyone can get one. It is recognised that people will probably need one before they start a business, otherwise how do they get paid in today's cashless society? I hope you have fun with it.
hi I have started to sell waxmelts candles ect how easy is it to use the cardreader ??
It will probably be really useful as no one seems to carry cash any more. As for use my video hopefully shows how easy it is.
Can one sumup air be used on multipal phones?
Yes, it can be linked to several, but only one at a time. I hope this helps.
how does it work if I go to csr boots how do they make payment with the machine
Hey Mike, simply download the app to you phone, connect the machine via bluetooth and providing your phone has data connection payment can be taken. I hope the walk through on the video helps.
@@CavemanReviewsUK do u need a business to buy and use
Thank buddy, I’m a small business, I will get this card payment reader cheers
Awesome! I wish you all the luck in the world and can't wait to hear how your business might change with one of these.
Got my card reader from your promotional code. Have sent £1.00 so far. Do you know if there is a charge to send to my own bank?
That's great. I did the exact same thing, just to test things. The amount you charged yourself will have the 1.69% handling fee applied and whatever is left will sit in the SumUp account. If you have set it up correctly, they hold it for a few days (to make sure there is no claw back) and the amount will automatically be paid into your nominated bank account.
So do you have to have your phone with it during purchases?? Or does it work independently?
Hi good question. The phone needs an app to run so needs to be connected to the internet (WiFi or data). The card reader connects to the phone (or tablet) and is just a slave to read the card but it is the phone that processes the payment.
Hello, can I set a fixed fee, e.g. 5f, so that each next person can only pay without entering the amount again by me?
Yes - the easiest option is to set up an item in your shop (I have a donate button for just this reason)... carl-jones.sumup.link/product/donate
Hi, if my phone battery died could I still take payments?
Not on the SumUp device, but you can direct people to your SumUp (online) shop and they make a payment direct to your shop - rather than you take the cash. This is handled by the system and your customer, without you needing to use a dead phone? Only a suggestion?
Get a power bank.
Thank you so much for your very helpful videos. I'm considering switching to Sumup from Square and I'm watching your videos to make sure it does all the things I'm used to. At 2:50 it seemed to be a little bit slow sending the amount due from your phone to the card reader. It looks like you even cut out a portion of the waiting time. About how long does that usually take? Thanks again!
Hi, payment is as quick as your data connection. The video was edited but not to speed up any process (more of cutting out the boring waffle?!) I love sumup it has helped my business to no end. Hope you make the right decision.
@@CavemanReviewsUK Thank you. I wasn't criticizing, I was just wondering if it generally takes a little while. A sumup rep contacted me to answer dome of my questions and he seemed to know less than me. I ended up ordering a card reader from zettle which is through PayPal. If I don't like it, maybe I'll try sumup in the future. Your videos are really helpful. 😊
Hey@@cheryle7920 , sorry I never thought you were critizing. I had an izetle before and changed to sumup. Personally this is better but it really does depend on what you need. This one is perfect for my needs and I use the invoicing app all the time (but is not included in this review). Hope you make the right call.
Hi. Its 2 year on from this, im wondering if you still like sumup? Any problems you've encountered? Im looking to get something to help my business but all the fine print can be mind boggling and looking at reviews online i see a lot of people complaining this year.
As someone who has one and using it well i was wondering if you had any insights to the test of time with this product and company.
Also is there a fee for closing the account? I can't seem to see anything about exit details
Hi, for me it still works exactly as I need it too. Sporadic use, get it out, tap and pay and the money is in my bank. I personally have never had a problem with it and I am still very happy with it. To note the online dashboard has changed a little since this video, but nothing worth mentioning. If anyone asks, I still highly recommend it. I hope this helps and good luck, it is an amazing step to take, being able to take card payments in today's cashless society.
@@CavemanReviewsUK thank you for your reply. I took the plunge but it's good to know that it's still as useful 2 years on as I plan to use it in a similar way, living in a drawer between the odd use so that's fantastic thanks that's really helpful 😁 I haven't used it yet but I'm excited too
Can i ask you how long does the money for the sales take to be available for you ? Is it an instant transaction or are they going in kind a pending zone for a few hours/days before you can withdraw it?? Many thanks
Hi it is set up, that once money is Cleared from the payees bank (for me it is average of 2 working days) it is paid straight into my own bank account without me having to do anything. All very simple.
Thanks for this thinking of getting one of those
Great piece if kit, they are brilliant. Sign up with this link: r.sumup.com/referrals/n7nDi?share_id=32dsvHkuyje4ci
Do you need a business account to use this pls?
No for the payment to go across (but ideally a business account should be used... Mettle provide free business accounts).
how do you get to transfer the money into your bank account from sum up account to your bank account? thank you for quick reply.
Very easy, register your bank account details in the app And you can set up when you want the money transferred (24hours later..?) And the app does it automatically. Once set up nothing more is needed.
@@CavemanReviewsUK hi how do I set this up?
Well done! I am in the process of adding an online shop to my Wife's Website and while attending a Craft Fair and exploring her App I noticed the Online shop option... have you had much experience with it?
Hey, yes it is great. I use it all the time. The online shop allows me to post my book (which grows my SEO and all sorts of weird web stuff). I have my reviews and donations on there as well.
carl-jones.sumupstore.com/
Yes I do need this for my junk removal business
I hope it helps, they are the perfect tool.
Thank you that was explained very well.
We all love to hear feedback, Thank you for taking the time to leave a great comment. Hope you find the right device to use.
Excellent video. I think we'll get one of these for my wife's new cake business.
Hi Pete, thanks for the feedback, you're very kind. Give my best wishes to your wife and wish her all the luck with the business (can I ask for a few samples 🤨)
Good item. For a charity having O% tax is great and it sends regular reports to the treasurer and pays automatically to PayPal or bank account.
That sounds amazing! I did not even realise they did a 0% one for charities, so glad they are looking after them!
Just bought one, easy to set up.
It is a great bit of kit. Hope you find lots of uses for it.
@@CavemanReviewsUK I hope so, thanks
Super handy and easy to use
Totally agree. It is a great bit of kit!
LOVE THIS
Thanks, I really enjoying doing these types of review!
Can you add this to any bank account?
I can only vouch for UK bank accounts, and yes any account can be added. All you need is the sort code and account number.
@@CavemanReviewsUK mega thank you
Thanks great review 🎉
Thanks Howard, I really enjoyed making it and the little device is still going strong!
does all sumup devices work the same way? you buy the devices and in case/if you dont use it for months, there is zero charge correct? may you confirm thank you so much for this video
Absolutely. I bought my device about 14 months ago, due to covid I could not work and use it and was not charged a penny. Hope you find that it does the same for your business as it did for mine.
@@CavemanReviewsUK just 2 more questions before i consider this (will def use your referral)
1- does only approved transactions go through? for example, lets say a customer pays with a card (and the card has insufficient funds tho they do not know), will it get declined right there and then? if not, how does the issue get resolved or how does that work? i just want to ensure i know i am getting paid for my goods and services.
2- does sumup send out yearly income tax forms (in the USA it's called 1099k) for businesses to file their tax returns?
thank you so much for your response
@@strangerdaysss Thanks for asking more questions and it is easy to understand why it is difficult as every penny counts when we run our business. As I am based in the UK, I can only say what happens for me.
1. the payment, when taken by the card reader is instantly checked through the app (hence why you need Wi-Fi or 3G network connected). You will know within seconds if the card is declined and therefore no sale and you will not get charged.
For question 2. In the UK we probably do our tax slightly differently, however I found that it links to my online accounting software and if it didn't, I can download all the sales in an excel report and copy it across into other software package. So far (for the last 2 years, this little device has been faultless).
Hope you make the right choice.
How do you add the amount of stock you have for an item on their online shop?
Good question, unfortunately I have not found this function and am not sure it exists?
Hey how’s it going. My sum up declining cards I have tried 6 different Cc Can you help me out please.
It's going really well thanks. That is such a shame you are having some issues, have you spoken to Sumup tech support. I've found that they are an amazing bunch of techies!
@@CavemanReviewsUK I finally got a hold of someone. They have to approve the account before any charges can be made. They are little backed up. 🙏.
@@NM-wp2rz that's great news. Glad they got it sorted for you, Hope you enjoy the card reader and good luck in your business!
Hello! Thank you for the video, it’s quite useful! I’ve just started a small business and was looking for info about a card reader and you just helped me decide which one to get and I’ll also use your referral link. Now I do have a question, when I’ve open my business I wasn’t aware that I don’t have to necessarily register so I did that and because I’m a registered business for the tax do I have to select 5/20% or can select 0% as my current sale are quite low? Looking forward for your reply,
Thank you!
Good for you! Love to hear about new start ups. Firstly I am not an accountant or business advisor - however I was always taught that being VAT registered is a good thing, it brings kudos to your business and makes sure you are above board.
This is what I know about tax - The VAT threshold currently stands at £85,000 for 2021/22 tax year in the United Kingdom. You must register with HMRC if your VATable turnover trips the threshold for Value Added Tax (from www.theukrules.co.uk/rules/employment/taxation/vat/registration-threshold.html#:~:text=The%20VAT%20threshold%20currently%20stands,a%20rolling%2012%2Dmonth%20period.)
Hello there. I've watched loads of videos and, congrats! You've delivered wonderfully and Sumup should sponsor you some how. My question is, how to proceed if the customer wants a receipt? Thank you!
@@user-bh6mz7xk4g Sorry just saw this message buried in another one. A receipt is easy, when they pay there is an opportunity to add an email or phone number for a digital receipt to be sent.
brilliant informative video
@itz.jxm3s_962 thank you, I enjoyed doing it.
does this machine work in euros ?
I'm based in the UK, but the website has an European link so they do sell them in the EU. My best guess is yes it does, but you might want to check with sumup Europe just to be sure
Just bought one thanks used your referral
I hope the video helped. Thanks for the heads up, you are very kind btw.
Very nice item but how much he charge you amount or or transaction?
Hi dove, thank you. I am glad you enjoyed it, and as this is a UK video I can tell you that I am charged 1.69% per transaction (so for a £10 charge that works out at 16.9 pence) which I think is awesome compared to a monthly charge that other suppliers charge.
Great video, many thanks
Great review
Thanks - glad you found it useful!
Thank you for this
You are very welcome, I enjoyed completing the video! Glad you found it useful.
Hi can SumUp work in Trinidad and Tobago??
I am not 100% sure but my google search says that it does. I would double check - I am based in the UK.
How long does it take to put your transaction money on your bank account ?
For me it is 2 business working days, so long as I know this I factor in all my budgets.
Great video. Thank you
You are very welcome - I loved doing it and seeing how useful it has been to so many people has made me very happy.