eBay Customer Service NONSENSE and LAZY Customers. Are They PLOTTING my DOWNFALL? JUST KIDDING!
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- Опубликовано: 28 сен 2024
- In this jolly tale I have a customer who refuses to pick up their item and then a merry go round with a lazy eBay customer service rep who can't keep their story straight. It resolved at the end thanks to a eBay CS rep who did their job properly but it's not the point. What are your experiences with this nonsense. Also if you're interested in doing a Q&A with me have a watch.
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eBay doesn't give two shits about protecting their sellers.
I had something like that happen with some nike airs i sold. Buyer got them fairly cheap and I sent them off. Item missed a scan or something on the way and was a little bit late but then about 8 days after the item was sent out buyer opened a case. I checked the tracking and said it was awaiting collection at xxxx po office. Told the buyer in a message. Buyer never got back to me so I ended up sharing screenshots with the live chat on ebay with what I told the buyer and they closed the case but refunded the buyer from their own pocket. I didn't have to pay anything but the next thing I saw was "item x was collected on xxx at po office". I couldn't believe it, so not only did the buyer get a refunded from ebay but they picked up their parcel. Some people are just so pathetic when it comes to buying stuff.
I'm just glad that you are OK though. it hurts when they reach into our pockets
Loved the video. Enjoyed your rant but understood your frustration. Glad it worked out for you.
Thank you lovely. Its just silly ain't it
I wonder if they realised it wouldn’t play on their console after you sent it and just refused to pick it up. I sold a 3ds game to someone in USA recently and thought, oh I better make sure they know it won't play in USA. Thankfully they responded before i sent it out and they (very rudely) asked to cancel.
He didn’t. Open it
@@geelong-flipper sorry, I meant that as in: he realised it wouldn’t work while it was already in transit, and rather than go through a return knowing he was in the wrong, he decided to not accept delivery.
Welcome to eBay, this will happen. Buyer must of had buyers remorse. Wait untill you get a third party charge back. You can't win them and the buyer can send you a random item back with valid tracking and you will lose.
its just wrong!!!!
It's pretty clear it's not a person working for eBay, it's sounds like an AI bot regurgitating policy.
You could be right I hadn’t thought of that
@@geelong-flipper it makes sense why they are getting it so wrong
I had sold a pair of reading glasses not realising they had prescription lenses, buyer asks for $35 refund to have the lenses changed out at the optometrist, I decided no and to send them back for a refund. She goes on and on about how she’s unable to go to the post office and doesn’t have any friends/family that could post them back. Long story short she never sent them back, she didn’t get a refund, but she left a massive paragraph negative feedback which I couldn’t get removed even though I did the correct eBay procedure of offering a refund when they send it back.
OTS
Tory haha great video ,.love it !
Love you mate
Ebay customer service has been full or idiots for 25 years. Your mistake was engaging with them. I prefer to just take the loss knowing I'll make it back on the next few sales rather than trying to get some favourable resolution from those nobs. If I had this sale/return, I would have taken the initial loss on shipping paid, recovered it from resale of the item and been slightly irritated that my final net profit/loss was nothing from the $3 find.
I hear that for sure. So far I've been OK in the eBay CS olympics as long as I'm talking to them. It's the spurious decisions made that annoy me
DO NOT SELL OVERSEAS! Did you keep the postage?
Bloody predefined script, l hate it when its not used properly.
I just got the money for the game. I used the postage money on postage
The amount of explicatives given out in this video is just perfect. Happy to hear it worked out for you. I’ve seen customer support get worse and worse this year I hope things turn around soon ✌🏻
@@woozymuse I’m a potty mouth but my hearts in the right place
Get angry, son!!
I hope ebay didnt refund the postage. Their email to you was so scripted!!
It had that feeling for sure mate. I don't know what they gave that guy back
I’ll buy it Unc! just send it to my local post office and I’ll pick it up sometime in the future. 😂
Don't tempt uncle waff, he might take you up on the offer
HAHAHAHAHA done
@@theaussienurseflipper.8113 then i'll whinge about it LOL
@@geelong-flipper we already worked that one out. 😂
It's both usps and customer fault. It can go against your standard . I would argue I did everything I was supposed to. I shipped with tracking. I stayed in contact with the customer and followed ebays instruction through the process.
It's obvious these Ebay "customer service" people are just using cut and paste template replies, hoping it will "fix" the problem without having to do a proper investigation. Yes, laziness. Bloody numb nuts!! 😂
I agree with the cut and paste. I agree with the cut and paste. I agree with the cut and paste..... ooopss :) Just kidding Kell. Love Uncle Numb Nuts
I just skipped about 3 reseller videos because I was sick of hearing everybody whinging and whining about eBay. Then landed on this one 🤣
Watched it the whole way through, this was a justified rant!
❤️ thank you 🙏
What a bloody joke. Glad they came back in your favour.
I’ve got one at the moment and the person hasn’t picked it up from the post office for a week, and hasn’t responded to my last 2 messages.
eBay don’t release the money to me until it is collected!!
That’s just not right! I hope it works out for you
I don't get eBay my son a new seller. Send item to America for 1500 dollars plus ship. Had the money in his bank as soon as he uploaded the tracking number. Sent an item inside Queensland for 2100 plus ship. The customer left positive feedback within three days of him posting it. But they have the money for 30 days.