[Live Stream]Inbound Call Center: One Solution, Five-star Customer Service

With the addition of Skill-based Routing and Advanced IVR, Yeastar's inbound call center solution has become more comprehensive and powerful than ever. Watch the recording of this live stream to explore how Yeastar empowers you to deliver service excellence at every customer interaction.
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USEFUL LINKS
→ Sign up for a free trial to explore more about our solution: www.yeastar.com/cloud-pbx-fre...
→ Learn more about our call center solution: www.yeastar.com/call-center/?...
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CHAPTERS
00:00 Inbound Call Center
11:35 Advanced IVR
20:50 Workload-based Routing
22:35 Skill-based Routing
27:46 Priority Queue
31:40 Queue Announcement
32:57 Queue Callback
35:21 SLA & Alarm
37:16 Queue Panel
40:33 Wallboard
43:25 Queue Call Log
45:06 Call Reports
48:07 CRM Integration
49:19 QA & Agent Coaching
55:37 Q&A
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