How to Improve AI for Smarter Customer Support Solutions

Discover the secrets behind optimizing AI chatbot performance through a powerful combination of Fine-Tuning, RAG (Retrieval-Augmented Generation), and Prompt Engineering! Let's break down how these strategies work together to improve AI responses, especially in real-world cases like resolving telecom billing issues. Learn why prompt engineering is the most sensitive part of the process and how integrating these techniques can lead to better customer service and smarter AI solutions.