Thanks for your tutorial. I had 3.2GB of files in my Creative Cloud and deleted them all. All folders in the "files"-section are empty - fine. And in the bottom left corner it is written: 3.2GB used - that's fine as well, because the files should be in the trashcan. But when I open the folder "deleted" it's empty!?!? The deleted files have to be "somewhere" but I cannot find them. Do you have an idea, how to proceed?
I'm afraid I don't, and it's a total mystery to me too. I must admit that I've moved on from Creative Cloud File Storage, it's of no use to me anymore. Syncing never worked reliably, trash was always an issue, and the Mac client wrecks havoc with my CPU usage. I can only assume Adobe don't want us to use this service, or they don't know how to fix it. I have several thousand files in my trash that won't go away, and it's no longer possible to select them all at once. I've moved on to another service - sorry I can't help 😔 If you're in the same boat, and don't want to pay $120 for DropBox, have a look into OneDrive. They have a $1.99/month plan for 100GB, ample for my needs. The sync works reliably, there are no trash issues, it's integrated into Windows, and the Mac client is as lightweight and simple as I need it to be.
@@WPguru , I appreciate you posting this comment (and this helpful video). Knowing that it's not reliable and that people are having trouble getting answers, I will no longer save any files to CC space, and instead use that space for my libraries, which I use a lot. Even then, I need to be careful and judicious.
OMG! This was so helpful. I have 100 GB space and was tapped out. I cleared out my deleted folder and now I'm at a reasonable 35 GB. Thank you so much!
Thank you for this! Very helpful! I was getting the "out of storage" error message even though I thought I deleted lots of large files. You helped me figure out how to permanently delete those files. Thanks!
LEGEND...thank you soo much,I was deleting files yet it wasnt reflecting, but Your last suggestion of signing out and then resigning in worked thank you.
Hello, thank you for the long-awaited opportunity to really delete photos from the cloud. Unfortunately, there is no longer this button with which you can mark all photos in order to permanently delete them. this makes it very tedious to permanently delete only a few photos. Perhaps this is also what Adobe wanted.
Indeed, some genius engineer thought it was a good idea to remove that delete all button. Sadly this has made the Creative Cloud unusable for me and I’ve moved on to OneDrive. It’s sad that I’ve got all this storage space with Adobe and there’s no reliable way to use it. #scam
Thanks for this upload. I bought the photography package from Adobe yesterday. As soon as I signed in I was 25 GB over my storage capacity. I had 400 pictures that were Precinct. I deleted the 432 pictures and I'm still 25gb overcapacity! I've looked everywhere for the last 24 hours for a solution. There is nothing anywhere and I've heard of people even calling Adobe and can't find an answer.
I didn’t either and found out the hard way 🥶 I wish they did it like Dropbox, or at least give us a “clear trash” option in the desktop app. How much space do you get with the Creative Cloud subscription? I’m on the Photoshop plan and I get 20GB.
I doubt it, the mobile app essentially looks at the web site. If a folder con your computer shows that you’re using less than the storage allocated to you, and the web interface shows that there are no deleted files you can clear out, something is wrong. Best get in touch with Adobe. I’ve had good experiences with their Twitter @AdobeCare, they’re very friendly and respond quickly.
So that's how you get rid of all the dancing Chewie files! LOL Cool tip, Jay! I'll have to open up CC - I have the same plan, but don't know how much space I'm using at the moment.
Hello before I delete these I cannot recall physically deleting anything to this folder in the first place... I am not sure what I am deleting and am scared to delete these things as i fear I will loose images??
When in doubt, don’t do it 😂 I’m not sure this option is still in the web interface. All I can tell you is that Creative Cloud file sync is THE biggest mess I have ever seen. It has never worked reliably and I’ve moved on to OneDrive. I highly recommend it. It’s cheaper than Dropbox and very reliable.
I have 700GB of deleted files and there isn't any "select all" button. I can't manually select everything either because that crashes the website. Adobe's gotta work on their optimisation!
@@HoujSan I've been in contact with adobe actually... Deleting them all at once breaks the website LOL. Their "solution" was to delete 10 at a time. I told them to have fun doing that for me. They then escalated the issue. That was about 2 months ago, haven't heard back since.
In Photoshop there's a Preference Option under Scratch Disks, you can set this to different drive. Other apps like Premiere have a Media Cache option, you can purge that and/or move it to a different drive. It tends to get large over time.
Is there an option to delete all the files from the trash with a single click? I have more than 10,000 files in the deleted folder. When I choose more than 500 to delete CC server crashes. Anyone had a similar issue?
They did? Man, Creative Cloud File Sharing is the worst I’ve tried. The daemon sucks 99% CPU usage on my Mac and files never seem to sync properly. It’s a farce! They should just partner with Dropbox and give CC users 100GB of that instead.
yep. and it seemls like now if u select say 500 files at a time w shift, then click permanently delete... it just melts down and generally says a few assets couldn't be deleted (which generally means nothing got done)
No help! I want to delete that stupid "Creative Cloud Files" directory which maybe was created by the RAW converter. I have no Cloud Software and HATE such systems anyway! Nothings help. Even not the advice to set it to 0 in the Registry. Even that tool from Adobe does NO GOOD WORK. It is useless!
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Thanks for your tutorial. I had 3.2GB of files in my Creative Cloud and deleted them all. All folders in the "files"-section are empty - fine. And in the bottom left corner it is written: 3.2GB used - that's fine as well, because the files should be in the trashcan. But when I open the folder "deleted" it's empty!?!? The deleted files have to be "somewhere" but I cannot find them. Do you have an idea, how to proceed?
I'm afraid I don't, and it's a total mystery to me too. I must admit that I've moved on from Creative Cloud File Storage, it's of no use to me anymore. Syncing never worked reliably, trash was always an issue, and the Mac client wrecks havoc with my CPU usage. I can only assume Adobe don't want us to use this service, or they don't know how to fix it. I have several thousand files in my trash that won't go away, and it's no longer possible to select them all at once. I've moved on to another service - sorry I can't help 😔
If you're in the same boat, and don't want to pay $120 for DropBox, have a look into OneDrive. They have a $1.99/month plan for 100GB, ample for my needs. The sync works reliably, there are no trash issues, it's integrated into Windows, and the Mac client is as lightweight and simple as I need it to be.
@@WPguru Thanks a lot for your answer
@@WPguru , I appreciate you posting this comment (and this helpful video). Knowing that it's not reliable and that people are having trouble getting answers, I will no longer save any files to CC space, and instead use that space for my libraries, which I use a lot. Even then, I need to be careful and judicious.
OMG! This was so helpful. I have 100 GB space and was tapped out. I cleared out my deleted folder and now I'm at a reasonable 35 GB. Thank you so much!
Thank you for this! Very helpful! I was getting the "out of storage" error message even though I thought I deleted lots of large files. You helped me figure out how to permanently delete those files. Thanks!
LEGEND...thank you soo much,I was deleting files yet it wasnt reflecting, but Your last suggestion of signing out and then resigning in worked thank you.
I'm trying to do the same thing you showed but when I got to files it's empty but says I'm maxed out on storage...
This was really helpful. Couldn't figure out why PS claimed my space was used even with files deleted. Thanks
Hello,
thank you for the long-awaited opportunity to really delete photos from the cloud. Unfortunately, there is no longer this button with which you can mark all photos in order to permanently delete them. this makes it very tedious to permanently delete only a few photos. Perhaps this is also what Adobe wanted.
Indeed, some genius engineer thought it was a good idea to remove that delete all button. Sadly this has made the Creative Cloud unusable for me and I’ve moved on to OneDrive. It’s sad that I’ve got all this storage space with Adobe and there’s no reliable way to use it. #scam
omg I love you THANK YOU SO MUCH!!!!! NO ONE ELSE COULD ANSWER THIS QUESTION FOR ME!!!
Aww, I’m glad I could help - this was not obvious to me either.
Thanks for this upload. I bought the photography package from Adobe yesterday. As soon as I signed in I was 25 GB over my storage capacity. I had 400 pictures that were Precinct. I deleted the 432 pictures and I'm still 25gb overcapacity! I've looked everywhere for the last 24 hours for a solution. There is nothing anywhere and I've heard of people even calling Adobe and can't find an answer.
Thanks Jay, didn't know that. Now I can get rid of 3 years worth of stuff I don't need. Great tip!
I didn’t either and found out the hard way 🥶 I wish they did it like Dropbox, or at least give us a “clear trash” option in the desktop app. How much space do you get with the Creative Cloud subscription? I’m on the Photoshop plan and I get 20GB.
@@WPguru With the CC Top Level that gives me access to all Apps, I get 100GB Cloud Storage. And now because of you tip I have all 100GB free........
what do i do if nothing shows on deleted files and its 100 full??? cant find any way to delete anything
I don't have any files to delete but its saying my creative cloud is full. Could it be from my mobile app on my cell phone?
I doubt it, the mobile app essentially looks at the web site. If a folder con your computer shows that you’re using less than the storage allocated to you, and the web interface shows that there are no deleted files you can clear out, something is wrong. Best get in touch with Adobe. I’ve had good experiences with their Twitter @AdobeCare, they’re very friendly and respond quickly.
Thanks for this! Very helpful.
thanks this was a big help i was at 97% and couldn't figure out how to clear it out
This just helped me!!!! Thank you so much!
Thanks, deleted a bunch in deleted folder but used amount didnt change! :/ or maybe its very slow!
So that's how you get rid of all the dancing Chewie files! LOL Cool tip, Jay! I'll have to open up CC - I have the same plan, but don't know how much space I'm using at the moment.
Thanks man, that was helpful,
Excellent thanks!!!
Hello before I delete these I cannot recall physically deleting anything to this folder in the first place... I am not sure what I am deleting and am scared to delete these things as i fear I will loose images??
When in doubt, don’t do it 😂
I’m not sure this option is still in the web interface. All I can tell you is that Creative Cloud file sync is THE biggest mess I have ever seen. It has never worked reliably and I’ve moved on to OneDrive. I highly recommend it. It’s cheaper than Dropbox and very reliable.
Thanks for the video
Thank you
Thank you so much.
Thank you. My problem is: I don't seem to HAVE the button at 2:40…
Same here, Stefan: it appears Adobe have changed their web interface.
Thank you so much 😊
Great tip, thank you.
Nice info super helpful
I have 700GB of deleted files and there isn't any "select all" button. I can't manually select everything either because that crashes the website. Adobe's gotta work on their optimisation!
click on the first one then hold shift and click on the last one. but 700GB..... not sure if its gonna work..
@@HoujSan I've been in contact with adobe actually... Deleting them all at once breaks the website LOL. Their "solution" was to delete 10 at a time. I told them to have fun doing that for me. They then escalated the issue. That was about 2 months ago, haven't heard back since.
@@CorbinBlanchardDesign I would wait until next month payment and make a new account lol
@@HoujSan Not an option, as I have files shared with clients via Creative Cloud.
great video very helpfull
How can I stop CC jamming up my C Drive with files?
In Photoshop there's a Preference Option under Scratch Disks, you can set this to different drive. Other apps like Premiere have a Media Cache option, you can purge that and/or move it to a different drive. It tends to get large over time.
Nice one you can continue calling yourself Guru :-)
😂
THANK YOU SO MUCH REALLY!!
Thanks!
Thanks bro love u
Is there an option to delete all the files from the trash with a single click? I have more than 10,000 files in the deleted folder. When I choose more than 500 to delete CC server crashes. Anyone had a similar issue?
They used to have that option, but they seem to have removed it. Some genius thought it to be a good idea. 😩
@@WPguru 🙈
Thanks
Adobe removed the select all checkbox... WTF!?
They did? Man, Creative Cloud File Sharing is the worst I’ve tried. The daemon sucks 99% CPU usage on my Mac and files never seem to sync properly. It’s a farce! They should just partner with Dropbox and give CC users 100GB of that instead.
yep. and it seemls like now if u select say 500 files at a time w shift, then click permanently delete... it just melts down and generally says a few assets couldn't be deleted (which generally means nothing got done)
🤗
What if everything doesn't show in the deleted files? hahaha
No help! I want to delete that stupid "Creative Cloud Files" directory which maybe was created by the RAW converter. I have no Cloud Software and HATE such systems anyway! Nothings help. Even not the advice to set it to 0 in the Registry. Even that tool from Adobe does NO GOOD WORK. It is useless!
This helped me out so much!!! Thank you thank you thank you!!!
Thank you!!!!! 💓