People that have figured out the name of the carrier have mistaken it for a different company based out of Tampa FL with a similar name (the shipping company in this video is NOT based out of Tampa) and have thrown it a bunch of bad reviews online. If you have done this please remove your review as "Naga Logistics" is NOT the company I had an issue with!
3k fine for the driver if caught using a cell phone. Doesn't matter if it's texting or just holding it too your ear and speaking. Hands free only and must be only one button to Operate. On top of the 3k fine for the driver the company gets fined $1500. If the driver was on elogs and was short on time or behind schedule then it may explain his behavior. He may have been short on time and close to his mandatory days off.... Or he could just be a dick. Never know. Unfortunately with e logs drivers are expected to get the same amount of work done in a shorter time period now and it just isn't possible. Traffic, weather, breakdowns all can make a huge difference in delivery schedules
Since they breached the contract, you should back charge the shipping company for the trailer rental, fuel, forklift, and even potentially the damage to the wheels.
William Mills can you give me advice.? My car is being delayed by more than 3 weeks. It was picked up on June 26th (about 3 days late than broker had told me) and terms were that driver would deliver car to me by July 10th at the latest. Route is 900 miles. He would have it parked at his parents ranch for few days. Broker said that driver needed those two weeks to get other cars on truck. I agreed to this, as finding driver was hassle for the broker (it took them two weeks and the doubling of initial price estimate to just find someone), thus I thought that would be my best chance. I called the driver right before the July 10th to check in with him. He told me that his truck broke down, and would take about 7-10 more days for repair. I asked him to send photo of the car. He sent me a photo day or two later, car being parked on s trailer. After those 10 days I called him again and now he told me that his neighbor had passed away and he would have to take another week. After another week he is telling me that it will take him another 10 days or so, as he has to pick up other cars, and he won’t be driving for just one car. He was supposed to call me today about delivery date estimate, but whenever he says he will call me back he never does, I have to call him again and wait for his another surprise. I’m frustrated, although have been patient and polite with him. I don’t know whether his truck really broke down and neighbor has really passed away or not, but I don’t have a good feeling about that. Do you suggest me calling a broker? What’s the best thing to do in my situation? I have a classic car being transported by him.
Joek1989 send a bill at first. Than several more than file paperwork with a credit agencies. You could also, put a lean on the company for assets or real estate. You don't even need to deal with small claims court.
Yup small claims is good for up to 10k (although it varies by state). Wheels refinished are ~1-2k tops. Trailer+fuel+time+forklift probably another 500-1k. Shipping couldn't have been more than 2k. Definitely enough wiggle room for other costs.
as someone who is in the towing industry. i know the "i have to leave to get to another delivery but i will be back" is complete bullshit. once you are at the site of one delivery, you DO NOT leave until either delivery is confirmed or denied by the person its supposed to be going to. anything else is theft and will result in the driver being arrested for it.
repoman is dead on correct. I used to work for what I called one of the country's largest hubs for roadside assistance calls and being a sup who would deal directly with service providers in or out of network all of them knew once they were on site with the owners car they had to drop it regardless or get approval to store it if the owner wasn't available or no way to drop it on site. Refusal not only meant a call to the local cops but also a cancellation to the the PO or CC and if you were out of network you also got blacklisted and never received a call from us again meaning that one little mistake caused you or your boss thousands of dollars in future calls.
@@tripplefives1402 no you are wrong because you clearly didnt watch this video and have not spent 1 day in the transportation industry. there is not a driver out there that can refuse to deliver something as they do not own the cargo they are carrying. if they refuse to deliver it, its theft which can and will get the driver arrested for it. it is up to the person who is having the item shipped and the driver to communicate in where would be a good spot to make the delivery. this video goes to prove that the owner of the car did everything to try and make it work and then the driver said that he had another delivery somewhere else. then the driver cut off all communication and didnt come back.
@@tripplefives1402 well then you are a bad truck driver and need to watch this video again and again until you actually see that the person who owned this car tried everything to try and help this driver unload the car by picking a big enough area for a front end loader to be able to get the car off the trailer, a winch if not in a big enough area and was more than willing to have some of his friends come and help unload if the driver had no way to unload it himself. this in this type of transport the driver of the truck committed theft of a motor vehicle (running or not) because he was at the spot for delievery and then refused to let the owner have it because he had somewhere else to be and did not answer the owner of the car when the onwer tried to contact him. my name is my job so DO NOT try and tell me property laws.
@@tripplefives1402 you are not getting it because you are not seeing the first comment and the video. in this case it was the drivers fault and theft of a motor vehicle as the one who paid for the delivery of it was there and trying to help the driver get the car off his trailer so he could go do his other jobs. this driver didnt want to listen and then stopped saying i have somewhere else to be and then just drove off with no more communication to the owner of the car. that is theft plain and simple and then the driver trying to charge him more for it is fraud and theft too.
DOT regulations allow for talk provided it's hands-free and single button activated. Texting is strictly forbidden. Department of Transportation regulations require a driver to drive/work no more than 70 hours in 7-Days. 34 hours of consecutive off-duty will reset the 70 Hour Work Week
Shawn Hall, Could have been an auto reply. I have a friend who drives trucks and he had an auto reply if he was moving that said can't talk right now, driving, or something like that.
John Long Its simple to set up. Its a quick response message sent when you hit the driving mode ATT provides. Ive done it as an experiment then took it off.
too bad the guy is on his hours while NOT driving. The driver simply has poor planning on how to proper truck those cars around. Dude probably hates his job and runs the clock to get a break. In which case he should not be a truck driver. All truck drivers got some form of hands free devices, the driver simply jerk and can care less of anyone but his 34hr cool off. Stay away from those drivers and those companies that do not practice flexibility for driver discretion.
Imagine car delivery is like Ubereats: Delivery person: Yo your car is here come on out. 7 minutes later... Delivery person: Yo y u no picking up my call, ur car is now mine c ya.
The moment the Driver refused to deliver I'd have called the shipping broker, and if the guy still refused I'd have called the cops and reported it as stolen.
Exactly! He told the shipping broker he was sorry to call? Uh, NO I'm NOT! This jerk of a truck driver is being difficult, and the BROKER is the one who set it up! I'd have told the broker to fix the damn problem or there would be legal action taken.
K S if the trucker signed a contract stating he would ship the car and never pick it up that would be breach of contract. If a shipper picks up your car and refuses to bring it to you that's theft. This could easily be a police issue.
And it'd be easy too. Contract was for delivery at x location on x date. Driver deliberately refused. Report stolen, take them court over the breach of contract while driver is facing felony theft charges. But then again, that'd be in a perfect world where cops actually do their job.
This guy was trying to steal your car. It had sat on his trailer for a week in the exact same spot all the while he is doing other deliveries. Any delivery driver knows his trailer space is money and wants to use that space to make money. Carrying your car around for a week does not make any sense unless he was trying to steal it. His wife is probably his business partner and I bet you they have done this shady shit to other people and it worked.
Even I don't agree with what I'm saying You are making a lot of sense. He was hoping he would refuse to pay for the storage, then slap a lein on the car. Scammer alert.
The delivery driver was a jerk. You were ready, he didn't give you a chance to get it off. You seem like a reasonable and nice person, he was not. Your story is making my blood boil, and you're staying so calm.
Sam, you should attempt to file a claim with the carrier's motor truck cargo or liability insurance for the damage to your wheels. Even if you don't want to deal with the driver anymore, you should be able to obtain the necessary info from the broker who arranged the transport. If for some reason that the driver's insurance doesn't cover it, IAA's insurance should since you paid them for removing the car and it was damaged in the process.
Good point brian5o. If the broker does not know it,, which they should, the DOT should as you have to show proof of insurance in order to operate in the states. IF you find out he does not have insurance, notify the DOT at once and they will pull that companies authority to operate.
Robert Jaent I think the broker should definitely have the info. I actually work in insurance and have worked on-and-off with commercial insurance and usually before a driver picks up a load, the logistics company must have what is called a Certificate of Insurance which shows the driver’s insurance info- company, limits, effective dates, etc. Another good reason to contact the broker is to just for Sam to share his negative experience with them. The broker likely does not know how bad this driver is and how horrible of a job he did. The broker arranged the transport so a bad driver reflects badly on them. I always think it is important to let those in charge know of bad experiences whether it be in auto transport or restaurant service or quality. A company cannot fix something that they do not know is broken. Logistics companies especially likely have no idea how bad this driver is because they are usually huge with a huge number of drivers and I am sure if they did, he would be blacklisted from their runs. If for no other reason, Sam should contact them to save the next guy the grief he went through, that is, if he hasn’t already.
Im a driver as well its true u cant talk and txt while driving some companys wont even allow handsfree while driving but as a driver if i get a call or want to reach out to a customer all i have to do is pull over for a second and figure out a game plan the driver was just being a douche i never treat customers that way i have to be professional and the way i carry myself is the way others will see the trucking outfit i work for
It depends on the state. My dad is a trucker also and he was explaining it to me. He uses a Bluetooth called a blue parrot and he can answer calls but he cannot end the call or something otherwise it’s not hands free.
Me n my GF drove out of state to buy a Celica GT4 ST185 Carlos Saints and the car looked good, we bought it and asked if he knew where we could kill a few hours before driving out of town. So we drove out to a huge mall, and we were in there for 60-90 mins, and when we came out, the car was gone. We called the police and had the sellers house and the car park surveyed, and about 5 years later and the GF got a call from the cops, said they had found the car, no IC, no seats, , no ECU, no dash, and if I didnt know that the original engine has already been replaced, I bet the entire engine would be gone too. I actually cant believe she got it back in the end, and even better, she got it running great with a disco potato and a Haltech. We had it for about 60 minutes, cover note your shit, humans are scum
As someone that is a delivery driver, not of cars but of tires, I can tell you that that driver was a jerk. DOT regulations allows truck drivers to use headsets whether it be texting or talking and if a truck driver runs out of running hours he must wait 34 hours for a restart.
SOUTHERN PRIDE it doesn't matter if you're local. It depends if your company runs a seven-day-a-week operation. For instance, my company doesn't work everyday so I'm only allowed to work 60 hours. Everything with the 14/11 is the same just total amount is different
This story annoyed me to even tell it... All is well now. I did mention the incorrect wheel sides towards the end. Welcome to the new subs and thanks all for watching!
Your broker better not ever use that driver/business again, what a horrible person that driver was. "I own an Audi I know how it works...." I can't believe how annoyed that made ME to hear it haha
I'm glad you put this on RUclips and your channel most people never want to admit there faults or failures but you have no shame in admitting troubles we all face thanks for being real man this is why I'm a subscriber.
Yeah but the 34 hour reset isnt exactly mandatory as you can still run off recaps. Unless you dont care about recaps or the amount of hours you would get back wouldnt be useful.
Without naming names, DOT # 1617033 is easy enough to look up. They've had numerous violations resulting in being flagged out of service. They get hit with violations more than 50% of the time inspected. Enough said. No GOOD!
Shwa Andary If you Google the phone number on the trailer, you get the name. With the name, you can check the DOT info. Not their first rodeo. I'm not going to dig any further than what I posted per Sam's request.
It sounds really strange that he didn’t know how the car got onto the trailer. Seems clear that he wasn’t even there when it was loaded. Otherwise, surely, he would have known where the switch was. Which now has me thinking the car was probably dragged onto the trailer. This guy is a menace to society. Needs to be locked up.
Gunga Dinn Doesn't look like that company delivers cars, I think that place only sells and delivers trailers, that's what their website says anyway. www.kaufmantrailers.com.
FYI,.....for future reference, I purchased a custom HummVee H1 and had it transported to a business near my residence. Upon the driver unloading, prior to my arrival, the driver slashed 2 mickey Thompson 35" tires and ripped off the rear mudflap(probably due to width of vehicle) along side the transport. When I got there, they said it was like that when they picked it up. FORTUNEATLY, I was smart enough to have the previous owner snap a couple pics of it on the transport pulling away and it was not damaged. right then and there I called the driver out and made him call his boss and take the money off transport costs before I paid the cash difference.
That’s fucked. Even though you were reimbursed, it’s fuckin stupid and unprofessional as FUCK. I’d be so livid if something like that happened to me, but fortunately I can’t afford an h1 lol
The drivers usually own their own rig. From the sounds of it, this was a 2 person business. Even if the case had grounds, all that would happen is the company would fold and they would spend $100 to start a new LLC
Small claims court would be involved, if it was me. Breach of contract leading to excess charges and damage against the driver/company and/or damage claims against the fork-lift driver/his(her) company. You shouldn't have to just swallow all this extra expense because the driver just wanted to be an asshole. And yes, the DOT requires a 34 hour "restart" rest period against drivers time log requirements. How the heck 34 hours takes it from Monday to the weekend is beyond me, however.
Thomas Russell can you give me advice.? My car is being delayed by more than 3 weeks. It was picked up on June 26th (about 3 days late than broker had told me) and terms were that driver would deliver car to me by July 10th at the latest. Route is 900 miles. He would have it parked at his parents ranch for few days. Broker said that driver needed those two weeks to get other cars on truck. I agreed to this, as finding driver was hassle for the broker (it took them two weeks and the doubling of initial price estimate to just find someone), thus I thought that would be my best chance. I called the driver right before the July 10th to check in with him. He told me that his truck broke down, and would take about 7-10 more days for repair. I asked him to send photo of the car. He sent me a photo day or two later, car being parked on s trailer. After those 10 days I called him again and now he told me that his neighbor had passed away and he would have to take another week. After another week he is telling me that it will take him another 10 days or so, as he has to pick up other cars, and he won’t be driving for just one car. He was supposed to call me today about delivery date estimate, but whenever he says he will call me back he never does, I have to call him again and wait for his another surprise. I’m frustrated, although have been patient and polite with him. I don’t know whether his truck really broke down and neighbor has really passed away or not, but I don’t have a good feeling about that. Do you suggest me calling a broker? What’s the best thing to do in my situation? I have a classic car being transported by him.
Thomas Russell He could do far more than file a small court claims against him! He could literally put a lien on his truck. He could send him several bills than wreck his credit also!
Tony J I would definitely call the broker and let them know what's going on. I never had more than 4 days between a pick-up and a delivery in almost a million miles of driving (about 5 1/2 years). As far as his "excuses" I can not say as I don't know the person/company your dealing with. There is an arguement for not going 900 miles for a single car (depending on the money involved) but if he is taking all this time, he isn't making any money. If the wheels ain't turning he ain't earning. I like to give people a measure of confidence in their word, but this does seem quite suspect. Call the broker and ask them to contact the driver personally. Unfortunately, breakdowns can cost quite a bit of "down time", especially if the rig is out of warrantee. It really depends on what the issue is and availability of parts in his/her area for his rig. Monthly payments and taxes on his equipment, along with any other charges/expenses would suggest that he is loosing money on this deal and should want to deliver just to collect the fees and pay his bills. Good luck.
Tony J he is probably waiting to load up his trailer with more cars. Bringing one car would cost him money out of pocket just in fuel. But those excuses are weird honesty goes a long way
Just watched this video I run a transport company in Scotland UK if I had a driver that treated a customer that way they would be transported to the Employment centre no charge required.
This is fishy. You have a contract. He didn’t deliver. Its not your job to fix his BS. You are too soft. I hope he will be fired. RS7 is one of the hottest cars. Congrats
"too soft" or "didn't want to punish himself in the process of punishing someone else"? I'm in the process right now of trying to get my local DA to actually press charges against a junkie who literally assaulted me and who has multiple other active investigations. This process started over a year ago. And this process is free for me. Now, pay a lawyer to sue someone over a process that pretty much got resolved with time, frustration, and less extra money than three hours of talking to a lawyer worth talking to. So you can then spend a bunch more money and time (time that is the thing that was frustrating about this to begin with, only now you're choosing to spend that time) to maybe get some money back. What you want, when you have "buy cars at auction all the time" money isn't a couple grand back, you want to see the person who annoyed you cry and holding their balls writing in pain on the ground. Well how was he going to get that?
Aye. Pussified approach to the situation. When auto delivery companies start getting sketchy, the first call should be to the broker. The second call... to a lawyer. I am not a litigious person, but assholes generally run away from anything involving a lawyer. That is, of course, if we're getting the whole story...
I did a DOT search on that company. The company is that one driver only. According to their DOT overview, they only have one driver and one power unit. Their DOT number is also inactive in the federal SAFER database, which means they aren't supposed to have that truck on the road. Given what I'm seeing, it makes a lot more sense why this driver was acting the way he was, and honestly I think you're lucky that you actually got your car.
Tony Koch I work in oncology. I'm not some guy who's gonna go and spread the word but i ship a LOT of cars from copart. Just want to make sure I NEVER use them. Im not like that, just wanna make sure I don't use them myself ever
@Samcrac I'm an RS7 owner, I've noticed you have a malfunctioning MMI mechanism in this car, the operation isn't smooth and it may eventually fail completely, preventing the MMI screen to pop up. It is a known issue, I had it changed under warranty in a 2016 RS7. The normal cost of it, here in the UK was i think around £600-£700, I can get you part number from the invoice or ETKA if you wish. I'm sure you would be able to find the mechanism way cheaper on ebay
I noticed it as well. You can see that it is jumpy and not smooth when it goes back in, meaning it has a bad motor mechanism or the linkage is binding. It should be a smooth in and out like butter, which it is not in the video.
Good on you that you kept your composure. Ik it can make matters worse but in dealing with a jackhole that is nothing good towards the respectful drivers and delivery people he would've been the one doing his best to get it off the truck and into my possession asap so he didnt have to speak to me again. I have dealt with so many people like this that it was sucking any belief of good people still existing that I might have had left and my threshold is very low for allowing it anymore. I'm so kind that its unexpected when I lose my temper and moreso for them to feel as little as they behave. I dont have any channels that are in this subject that yours is but you have another subscriber. Hope all is well!
I had one delivered once. He was two days late. He chose to visit the beach prior to delivery for a few days. Was not happy that I called my broker. He was charging his company for hotel bills. I got my car. He got fired.
No, I do not drive a truck., my brother does. It was the 300 hotel bills for driver and co-driver. Not the 85 here local. I am 35 miles from Pensacola Beach. Both were fired as they did this whenever they came to Florida it was found. I do not think a reset is needed if you have a co-driver. But I do not know the laws for CDL.
its 2:32am here in the uk waited for this upload... kinda makes your blood boil the way the delivery driver acted so unprofessional and also had the cheek to ask for an extra 200 dollars. smh
I would inform your contractor that the driver had breached their contract and give all the details. They might get paid for the job but it would probably stop them getting any more work from them in the future.
The stupidity of a moron. He let them violate the contract, damage his goods and waste his time. Then for some reason fears discussing the company name. Ridiculous.
@@brianfeuerman1732 Its stupid that he will warn people about a company and not say the name of it. This channel ruined businesses that had nothing to do with this incident. This is clickbait and evil!!!
Iam Impossibru yelling and name calling won’t work buddy lmao, my point still stands if the name is there then the reviews go to the correct shady business right
Waste of time not naming the company. Your subscribers could still get ripped of or messed around by them. The whole point of reviewing a company online is so that people know not to use them and can sometimes let the company know that they are not willing to use them. Otherwise as I said in the beginning it's a complete waste of time.
More and more, companies getting particularly negative reviews or blasted in videos like this are suing the upset customer...even if they can't win- bc company was in the wrong- can be time consuming and expensive to get resolved.
charlie p I think he was hopeful his viewers could quietly take the info and move on, just personally not using the company. But too many felt the need to run out and bad mouth the company [and others with similar names].
@@aggiewoodie Petty companies getting shit on for their terrible service should be a protected consumer right. Being a consumer and being capable of being sued for reporting your bad experience with them is bullshit.
Hate to break it to you, but your "negative review" won't do anything. You really should have involved law enforcement or even threatened to sue and contacted a lawyer the first time the guy drove off with the car. You had paid for the car, it was your property. They were in breach of contract by refusing to deliver the car to the specified location and date, unjustly held onto your property, damaged your property, cost you money and potentially even stole something off the car. And we're talking a car that's $119k brand new, not like you got bad food at a restaurant. They owe you more than a fucking apology.
threatening to sue is pointless - either get a lawyer or get over it. The threat does do nothing with a business like this. At best, they ignore you, at worst they start preparing a legal defense.
Wait, he said he "knows all about Audi"? I have a sneaky suspicion that in the time he had it, some of the more expensive bits were replaced with broken crap. Ugh... that driver was much worse than you think....
hey caleb, ever hear of a chop shop. they sell used parts after stealing them from cars or cars they have stolen. Its good money. If I wanted a used part that didn't work i'd try the Audi dealership dumpster. Not a problem if you had a week to look.
I'm a truck driver I can will tell you he was lying his ass off you can talk on your phone so long as you have a wireless Bluetooth headset. That's why every truck stop sell about twenty different kinds. And you always see truckers with at stops.
That guy is a driver because he would get fired anywhere else he works. The man would have made more money by filing a claim against the company and calling the police for theft of vehicle. He had all the evidence needed in text messages
You called him days in advance to find out if you need extra help.. I'll call you back.. Hour before drop of *HOW ARE YOU GETTING THIS OFF MY TRAILER?!?*
Police would not have gotten involved. Contract is civil & there was no evidence that he was going to permanently keep the car. I think the driver was wrong & a jerk.
@@jimnielsen4076 r u serious it don't matter, he took off with his property doesn't matter for how long I would've slashed his tires then he'll have to wait
@@zaithohton7617 he was a delivery driver. Not a car thief. We are also only hearing 1 side. In any case it was civil. Maybe a breach of contract (civil).
After the contract was breached you should have reported it as stolen, they have no right to be in possession of your property after the grace period in the contract is violated, especially after they left with your vehicle still on the trailer, and presumably from the time table given, left the state. You are extremely lucky the driver even came back, he could have easily chopped the car and dropped off the radar in the time described. Be smart next time, because you may not be so lucky.
What the heck kind of business would give their clients such a hard time and negative experience. That's horrible. But your report was appreciated and I'll definitely take your recommendations to heart. :-)
I work in a TA truck shop and when it comes to car haulers (that's the type of trailer) nearly every single one fails a DOT inspection, which is required by law for the truck and/or trailer to be in operation on the road. they treat them like crap, so if a driver is being difficult, then just look around his trailer for lights not working, or tire tread below 2/32, and tell them they can either give you more then 5 minutes or you'll call their info into to the DOT officers. (easiest thing is to say your brother/friend is a DOT officer). an almost guarantee fail on car haulers is the yellow/amber ABS light on the left rear corner. if it's on, or unplugged, then it fails DOT. Drivers fear the DOT more then God because they can shut them down indefinitely which means they aren't making money. They are even allowed, more or less, to go onto private property to randomly inspect trucks and trailers. Had a driver escorted to our shop by DOT for a cracked windshield and a bald tire, and when the repairs were done, (cost the guy $1200) we had to call him to return and reinspect the truck before the driver could leave. none of the "you have this long to get it fixed" stuff; you either get it fix right now, or they will impound your truck.
yeah, on the trailer they do. it's usually a 2.5 inch round light with the letters ABS on it, or will just have a sticker above it that says ABS. it's on the outside so DOT can see at a glance if the trailer ABS system is working. I've personally seen about 30-40 times that drivers have unplugged the light so they can finish their load and don't get stopped by DOT officers. that is illegal and can get them a massive fine, or even their truck towed. been offered $100 multiple times by drivers that failed a DOT inspection and want me to just unplug the light so they can get to where their going. but that inspection is on a federal government form and would get me jail time and/or a $15,000 fine for falsifying.
and when I say car haulers always fail, I mean like 90% of the time. I inspected a trailer that was literally driven two hours away from the dealership it was bought from with only maybe 200 miles on it, and it failed for wiring issues from the factory causing the tail lights to not work correctly.
Been car hauling for years and once that fail are you losers working at TA ! I watched your employee taking off my trailer tire off the rim for 3 hrs plus he couldn’t do it and none of other losers in shop could do it until I got pissed and took it off the rim myself ! So you are just being real idiot with this comment because no good car hauler will ever come to TA for service unless it’s tire blow out or something real emergency because you losers can’t even fit car hauler in your shop ! Oh and nobody’s scared of DOT ! You call DOT I’ll call your corporate about you and see who’s going to be in more trouble !
You are so patient my dude. I would charge back the company asap if something like that happened. Fighting for every penny not because of the money. For the principle.
Hey Sam it's Rick (S3 owner), car is still running beautifully but I'm jealous that you got your hands on my dream car not even 5 months after. Who knows maybe I'll take that car of your hands too xd. Keep up the good work.
How could someone fall asleep during that. I wasn't bored, I was getting pissed off! I don't react well to shit like that. I'm just glad you were as patient and level-headed as you were. I would've put my hands on that fucking dude. This is the first of your videos I've watched and I subscribed on this strength of this video.
I appreciate your videos and you seem like a very nice guy. I was an auto broker for 16 years and you were taken advantage of as bad as anyone I have ever heard of. The second you okay'd him leaving after he showed up you were done. That driver was not only disrespectful but you allowed him to change the agreement and then put you out. It was the shipping companies idea to 'manipulate" you and have you come to them to get the car days later at your expense. That damage done to your car was 100% on them. You never would have been to that yard if they had followed the original agreement. My personal and professional recommendation to you is take someone with you to film so you have all the evidence you need and invite a friend or family member with a back bone to tag along. Listening to that entire story was so incredibly frustrating. Dealing with the "meth" heads that drive those trucks is not for pushovers.
Well, spent about an hour looking at old comments when the video was posted. It's "N a g a C a r r i e r I n c .", not Naga Logicstics. DBA "C a r C a r r i e r" in Florida. I don't think they are associated with "The Car Carrier" based in California, although they have equally bad reviews. The company doesn't look to have any yelp listings as it looks like it's a home business, so don't bother leaving yelp reviews because you're leaving it on the wrong business.
*This video is equivalent to clickbait- gets innocent company bankrupt and fails to put the name of the actual company in the video* First time watching this channel....but will flag it and never watch a video from this channel again. Its clickbait to the highest of levels.
@@StonerFromThe618 That, and alot of these companies create a new business name every couple months shit hits the fan. New name, new company, fresh start....... but same old shit scamming people continues.
That whole rigamarole was a complete waste of time. The driver dropped the car off 20 minutes from Sam's house just so he could load it up onto his trailer and drive it home himself. Completely defeats the purpose of a delivery service. Since the shipping company was contracted to deliver the car to his shop, they would have had no right to refuse delivery. With most shipping services, you pay extra to have it shipped to a location of your choosing, as opposed to a shipping depot or wherever else it's more convenient for the shipping company. Would have definitely fought them on this if it were me, but I can also understand just wanting to get it over with.
To help other people avoid this you should report him and sue his ass, i know for sure many people wont be as patient or as financially set as you, so recovering their car would be hard and getting trucks and stuff
As a person that has hauled cars for hire. There does not exist a contract that is even remotely going to allow you, him or anybody else to sue this driver/carrier. The driver may be a dick but it is not in his job description to help anyone, much less waste his time while someone has to learn how to get it off the trailer. This RUclipsr should have known ... BEFORE the driver got there, about how to get it to roll. I do not believe for a damn second that they only had 3 or 4 minutes with the car. I do not believe for a damn second that this driver did not want this car off the trailer. I used to bend over backwards to get some hunk of shit off my trailer, because that is money space for me. I've ran across dicks like this that want to be in the rebuilding business and refuse to own any equipment. (This freaking guy won't even buy his own trailer and borrows others shit. ((by his own admission in this video)) ). He may have ran across some acommidating drivers in the past but the responsibilities that he is placing on this driver, and I contend that he is lying about. Is not the drivers responsibility. Nor is that car his, until it is off of that trailer and the bill of laden is signed. His number one problem is that he is having cars hauled through a broker. His second problem, is him pestering the driver to death and not contacting through the broker. As a driver, when I'm driving, I prefer those to leave me the hell alone. A broker understands this and will be more patient. Dicks like this guy, don't understand Federal transportation laws and simply just don't give a shit. I'd say that he pissed him off before the driver ever got there by worrying him like a clingy exgirlfriend and he is again, lying about that. Guys, like this guy, are a dime a damn dozen.
Odniel Gonzalez dot number is 2540436 insurance carrier is United Financial Casualty Company in Cleveland, I'll get the policy number on Tuesday at the office.
No, I'm not the driver but sadly, the majority of the public are cunts like most of the commenters and this.... what, what fker above. I listened perfectly fine. Listened enough to hear him claim explicably that he had "3 to 4 mins" with the car. Which I call bullshit on. That is a lie. He said that while claiming his body shop guy was under the car looking for linkage to disconnect the transmission and he only had "3 to 4 mins with the car". Bullllllllllllshit. He should have know how to get the car out of park release before the driver got there. He was wasting the drivers time trying to learn how to get the car off the trailer. What he did not disclose is how damn long the truck and trailer was there waiting on them to figure it out. I listened close enough to know that he did not say that. "3 to 4 mins with the car" , ... my big ole ass.
Getinit 56 are you completely convinced the driver did no wrong? I used to work in freight, a lot of long haul guys don’t even know how to back their trailer up to a dock. My point here being that there is a lot of variability in driver quality. All kinds of people do any given job. He should have his own trailer, he should have looked up the parking release in advance. Even refusing to help push the car is part of the reason he got his rims scratched. The driver simply could have called him back or asked his dispatch to call him back. That’s not hard. That would have helped. Both parties were bad participants but one thing we have in this story is one person trying to communicate and the other avoiding communication. That’s never going to help.
1. Look up how to put a car in neutral before it is delivered. 2. Keep your camera on your person at all times when it is legal to record, which it is in this case, with a stand if you need to set it down for a moment. 3. If you have recorded thousands of dollars worth of damage, threaten to sue and get a settlement out of court. If you need to hire a lawyer, demand even more.
Great job taking charge and telling everyone there that theres a way to move the car by putting it in neutral maybe your rims wouldn't be damaged if you did
When the driver said he could not talk over the phone he was lying to you as long as he has a Bluetooth capable phone he can talk to you while driving I am a truck driver I've been driving truck for over 30 years and he was just jerking your chain you can also go back against a company on their insurance side and get your wheels replaced because he was not prepared and it is a such a thing as late delivery fees you could charge back the company for being late as he went away the first time with your car on his trailer you could got him for theft that driver is not was not allowed to leave your property until one or two things happened get the car off of the trailer or you sign the bills refuse to accept the car then he could have left your property but you could get them for a lot of stuff do yourself a favor next time you hire somebody to pull your cars before they pick the car up tell the shipping broker they must call you and then you give the driver precise directions how you want your car loaded and when you expect it there. And where this drivers partner said he had to take breaks for his first time on the road as long as he has 70 hours he can work.
Next time have a lawyer ready on stand by, then have the lawyer call them with a lawsuit ready to file. Unless they comply with a discount for being negligent in their contract duties. No excuse to not follow each and every rule in the contract.
Nice video i didn't care about the length. Edit: Heh, also funny when the bolt was dropped but i kinda felt bad at the same time must have been a sun of a gun getting it.
Bro - you're such a nice person. I am too. But I have limits. When he said he's not coming back, I'd let him know that the car is considered stolen and being in possession of stolen property is a felony in the state of Florida. Or I'd thank him for renting the car for $500 an hour and see how quick he would return it. I would have made it ugly. I would make a big stink about it. I mean it is good to keep your cool, but don't let people push you around like this bro.
Voluntary refusal to deliver on _a contracted date_ , followed by a _demand for additional money_ , and then _threats_ ? *In an interstate contract?* These idiots are _trying_ to get in trouble.
Sam Gray cant report it stolen. The truck driver is in possession untill customer signs the bills. There was incidents were a customer refused to pay and threat with police blah blah his car was put in storage and charged customer. Technically you are in possession untill signed.
@still34u I'm with you on that note. I own a company, and the idea of treating a CUSTOMER with such blatant disrespect is unfathomable. Yeah, I would have done everything I legally could have to bend that tool over the rail including, but not limited to reporting my car stolen. I like your style, hit em where it hurts the most, in that hip pocket
Name Watcher then your saying everyone’s a Jew becuz that’s the world nowadays greed that’s everyone you me your mom trump saddam Kim Trudeau Putin...... billions of ppl to list
More work=more money. You can't blame him for trying. Especially when making the money we do. Time is money. And your time is very expensive. I normally make $10,000-20,000 a week delivering cars. However, my priority is having a satisfied customer. So as I said, you can't blame him for trying. But if it came down to it, a price was agreed upon. And most times when your nice and professional, which I always am and therefore have always gotten extra when extra work is needed, people don't have a problem paying for the extra time because they understand it was extra work. But, on the other hand, if the customer refused to pay more I would first try to negotiate a price he thought was more fair than the original bid. And if that didn't work then I would be willing to do whatever it took to get the car off my trailer asap. Because time is money. And we make alot of it. And we stay busy doing so.
I would release the guys name mostly because any employee who agrees to do whatever they did, or the company wants them to do, has to understand there are consequences. They've obviously done this to many people, they just didn't expect to do this to a RUclipsr.
Andre ** Absolutly. There have been many recievers and shippers call in and request me for every future load . i never show up in bibb overalls food dripping down front of my shirt bare feet etc. That is movies. shithead shippers & recievers & drivers. And then there were old timers like myself... you want professional then you act professional.
You are a very patient and forgiving person...I would've dropped the guy on his first visit. Auto Transport Service, I'll definitely remember. The driver should be fired.
Back in the 90s, I worked as an operations manager for Adesa. We had a repo delivered to us one evening on an old 10 car hauler. The vehicle was a brand new Mercedes S-Class. I happened to have been talking with my lot manager at the time so I was present when the vehicle showed up. The 10 car trailer had detachable ramps, which simply had open hinges that hung over the lip of the trailer (there was no mechanism to lock them into place and were adjusted by the driver depending on the vehicle). At any rate, this particular driver was in a very bad mood. Initially, the driver wanted to pull his rig into an area inside our fence but my lot manager stopped him and explained that once he pulled in it would be extraordinarily difficult to back out while trying to avoid damaging the barrier of an adjacent fenced off area or running the trailer over an unusually tall curb, which drivers had previously hit, resulting in either damage to their rig or damage to our concrete curb. This didn't sit well with the driver, who argued that he knew full well how to handle his rig and didn't appreciate being insulted by instructions that implied he didn't. Still, my lot manager politely directed him to an open area outside the fence where he could offload. Once there, the driver began setting up in order to get the Benz off his trailer. As he began backing up the Benz, my lot manager and I both noticed that his ramps were angling up off the lip of the trailer (because he'd obviously misjudged the track width of the Benz). Both of us immediately tried to stop him in order to warn him that the ramps looked like they were going to fall off. He yelled back at us, exclaiming that, "Yeah, they do that sometimes... it's normal" (and cussing us both in a mock quiet voice that we could totally hear). So, we shut up and watched as he continued to back up. The ramps fell when the front tires hit the hinges, which were sticking up about 5 to 6 inches on one side of each ramp. The car fell with the front bumper still over the end of the trailer, and it sheered the front of the Benz almost completely off the car. I have to say though... it was probably the most delicious moment of _Schadenfreude_ I have ever personally experienced. So, I wrote up the accident report and contacted the transport company the following day (it was really late in the day when the driver showed up... around 7 or 8 pm). During the conversation I had with them they told me that he was a new driver for them and that they'd already had to write him up for something he had done previously. We never saw him again. I don't remember the exact figure, but the repair bill was over $5,000... which was comparatively cheap since I'd had two employees go on a joyride up and down our test track with two Vipers earlier that year and wrecked them both. The Vipers cost us over $40,000 to repair... but that's a story for another day.
@@sen0ner577 'he' said he had to google it, and added a smiley face. I made a comical comment about that googling - because yea, I knew it but I also recognise that most don't, and you got triggered because you're being a snowflake of behalf of someone else. Look up the word, and perhaps you'll understand the joke ... or probably not. Grow the fuck up kid
To recover your lost screw, you need a telescoping magnet. Looks like a pen, it extends, and has a rare earth magnet at the end of the shaft. I use mine extensively working on computers and electronics. Super handy tool. Mine was a Craftsman. I'm sure there are others just like it on Amazon.
I wouldn't have removed the name. These things happen when you suck as a company and they should absolutely be held accountable. Its their own fault entirely. They dont need business if they are going to be awful to their customers.
I commend you on staying calm the whole time. I would've slapped the taste of his mouth because he was obviously trying to keep the car & at least charge you inflated storage with handling fees
I had the worst and most stressful time with a car transport company too. Your story brings back bad memories. I had one car shipped from Wyoming to the Canadian border and it worked flawlessly. I then got a 69 GTO convertible shipped from North Carolina to the same border and it was a nightmare. The broker I was talking to seemed so greasy and disorganized, I told him I do not wish to have my car transported by him (sending me wrong pick up address, wrong name (some other customer's personal information was on it instead), wrong drop off address).Ends up the broker had the truck driver pick up my car and haul it away without a contract. Then when I called the truck driver and told him what happened he was appalled and gave me a discount. I called the broker and they told me they did what I wanted them to do...ship my car. I told them I didn't agree for anyone to take it, and there was no contract...and I was just being hard to please...and they demanded I pay them their brokerage fees. Obviously I didn't pay them any stupid broker fees and left them scathing reviews on all review websites. They complained to the websites saying I wasn't actually a customer (well, I wasn't since I didn't pay them anything). After discussions with the review sites, they let me keep the reviews up because this was pretty serious. On google and yelp, it shows them "out of business", but in fact they aren't..they just made it as "Closed" and made a new google business account with the same name and same city (Kissimmee, FL) in order to start fresh. Stay away from Transauto Transport in Kissimmee, FL.
Really disappointed to see that you already removed the name of the transport company. I understand people suck, but at the end of the day its nobody's fault but the company and its employees themselves. Help your loyal subscribers out and re-release the company name so that we can avoid going through same hassles that you and many of their other customers had to. It doesn't make sense to release a 20 minute video explaining the situation that you want people to avoid, and then NOT tell us what company to dodge.... *EDIT* I am noticing that people are leaving negative reviews on Facebook and Yelp for MULTIPLE companies based on speculation in the comments. Now damage is being done to several company reputations, meaning companies with nothing to do with this situation are getting a bad wrap.
Sad that people can't play nice. I'd really like to know the name of this company so I can avoid them. Thanks for this story, the words of wisdom when dealing with a difficult driver, and how to best prepare for a delivery (research on getting it into neutral, what to tell the driver about the car, etc.). Hope by now you're enjoying your RS7 on the road!
What the fuck do u want when u get a guy to fucking lift and move your car with a fucking fork truck ooooo he scraped my wheel. You were cheap should have had the car moved by pros.
@@wmurphy1979 Delivering 4 days late after leaving on the original date, and making it unnecessarily difficult is not a way to provide customer service. You're an entire circus if you would put up with that
@@dustinjames1268 yeah but to allow a guy to lift your car with forks and also I might add turn up with a trailer with sides to hit the wheels on . Just think this is one of those situations that have to come down to all parties to blame. Still think the shipping guy was D--k thow.
@@wmurphy1979 Normally the drivers will try to coordinate things to save their time because its valuable Its just common practice to give info like whether the car starts/rolls/etc
Oh my god. Apologizing for you for something you said. “ I’m sorry your weren’t prepared for delivery” oh man I don’t know how you kept your composure. I’m sure it was hard. Props.
When shipping a used car, always video the vehicle in depth at time of purchase and signing of the contract. Text a copy to the shipper and note it on the contract. They will hold you to the contract, you do the same. Any damages on the vehicle are to be covered by the shipping company. They are in the business and have coverage or shipping bonds to cover issues.
Man, what an ordeal. It is amazing how stupid that driver was acting throughout the entire transport. Good thing you have your car at your place. The scratches on the wheels should be easy enough for a wheel refinishing place to do for you locally. If not you may want to reach out to HRE and talk to them about refinishing them. I understand they do that for customers. Goods Luck and looking forward to seeing this beast up and running!
I'm glad you got your car back . You are lucky. I wouldn't have been as patient as you . It was evident that he was taking parts off your car . If he had known the value of your wheels , he would have gotten those too. I took my 1990 Corvette to the shop to have a transmission put in it . I didn't have time to do it myself and it was quicker to pay a shop . I paid the shop in advance (big mistake).The guy kept putting me off , about fixing my vette. He did pull the transmission out . To make a long story short , I went to get my car and the shop owner blocked it in and wouldn't let me have it . The rear bumper was scraped where he used another car to push it behind his shop . ( He was also driving the customers cars home and etc . I was there when he was leaving the shop . I told him , he was driving a nice car . He said it wasn't his but was one of his customers.) He also claimed he couldn't find the transmission and the related parts . I left the shop and went straight to magistrate court and filed some paperwork against him and included that he didnt have my transmission and related parts and took the guy to court . To find out , after I filed the paperwork, he then went to the courthouse to file a paper , saying I had abandoned the car ( who in their right mind would abandon their corvette ) . The courthouse wouldn't let him file one against me because I had filed against him. When I went to court, I had to pay $275 for storage fees that he claimed I owed . I paid him in full before he even started the work , there was no storage fees in the agreement because he was suppose to fix the car , which I paid him to do. I got my transmission and related parts . If the transmission and parts weren't there when I went to the car , he would go to jail for stealing parts off my car . This guy is located in Calhoun Georgia , about a half mile from what is know as the "spur ". Located near the school. If I had been the nice guy that I usually am , I probably wouldn't have gotten my Corvette back.
People that have figured out the name of the carrier have mistaken it for a different company based out of Tampa FL with a similar name (the shipping company in this video is NOT based out of Tampa) and have thrown it a bunch of bad reviews online. If you have done this please remove your review as "Naga Logistics" is NOT the company I had an issue with!
Samcrac your poor wheels :-(
DOT rules allows hand frees but bans texting
Samcrac hi
3k fine for the driver if caught using a cell phone. Doesn't matter if it's texting or just holding it too your ear and speaking. Hands free only and must be only one button to Operate. On top of the 3k fine for the driver the company gets fined $1500.
If the driver was on elogs and was short on time or behind schedule then it may explain his behavior. He may have been short on time and close to his mandatory days off.... Or he could just be a dick. Never know. Unfortunately with e logs drivers are expected to get the same amount of work done in a shorter time period now and it just isn't possible. Traffic, weather, breakdowns all can make a huge difference in delivery schedules
Cmon Sam you know how the internet works...
Since they breached the contract, you should back charge the shipping company for the trailer rental, fuel, forklift, and even potentially the damage to the wheels.
6speeddakota How would he charge the company tho
William Mills can you give me advice.? My car is being delayed by more than 3 weeks.
It was picked up on June 26th (about 3 days late than broker had told me) and terms were that driver would deliver car to me by July 10th at the latest. Route is 900 miles. He would have it parked at his parents ranch for few days. Broker said that driver needed those two weeks to get other cars on truck. I agreed to this, as finding driver was hassle for the broker (it took them two weeks and the doubling of initial price estimate to just find someone), thus I thought that would be my best chance.
I called the driver right before the July 10th to check in with him. He told me that his truck broke down, and would take about 7-10 more days for repair. I asked him to send photo of the car. He sent me a photo day or two later, car being parked on s trailer. After those 10 days I called him again and now he told me that his neighbor had passed away and he would have to take another week.
After another week he is telling me that it will take him another 10 days or so, as he has to pick up other cars, and he won’t be driving for just one car. He was supposed to call me today about delivery date estimate, but whenever he says he will call me back he never does, I have to call him again and wait for his another surprise.
I’m frustrated, although have been patient and polite with him. I don’t know whether his truck really broke down and neighbor has really passed away or not, but I don’t have a good feeling about that.
Do you suggest me calling a broker? What’s the best thing to do in my situation? I have a classic car being transported by him.
Shit, i'd be ringing the fucking door bell...
Joek1989 send a bill at first. Than several more than file paperwork with a credit agencies. You could also, put a lean on the company for assets or real estate. You don't even need to deal with small claims court.
Yup small claims is good for up to 10k (although it varies by state). Wheels refinished are ~1-2k tops. Trailer+fuel+time+forklift probably another 500-1k. Shipping couldn't have been more than 2k. Definitely enough wiggle room for other costs.
as someone who is in the towing industry. i know the "i have to leave to get to another delivery but i will be back" is complete bullshit. once you are at the site of one delivery, you DO NOT leave until either delivery is confirmed or denied by the person its supposed to be going to. anything else is theft and will result in the driver being arrested for it.
repoman I came here to say this. Would have immediately called and reported for theft.
repoman is dead on correct. I used to work for what I called one of the country's largest hubs for roadside assistance calls and being a sup who would deal directly with service providers in or out of network all of them knew once they were on site with the owners car they had to drop it regardless or get approval to store it if the owner wasn't available or no way to drop it on site. Refusal not only meant a call to the local cops but also a cancellation to the the PO or CC and if you were out of network you also got blacklisted and never received a call from us again meaning that one little mistake caused you or your boss thousands of dollars in future calls.
@@tripplefives1402 no you are wrong because you clearly didnt watch this video and have not spent 1 day in the transportation industry. there is not a driver out there that can refuse to deliver something as they do not own the cargo they are carrying. if they refuse to deliver it, its theft which can and will get the driver arrested for it. it is up to the person who is having the item shipped and the driver to communicate in where would be a good spot to make the delivery. this video goes to prove that the owner of the car did everything to try and make it work and then the driver said that he had another delivery somewhere else. then the driver cut off all communication and didnt come back.
@@tripplefives1402 well then you are a bad truck driver and need to watch this video again and again until you actually see that the person who owned this car tried everything to try and help this driver unload the car by picking a big enough area for a front end loader to be able to get the car off the trailer, a winch if not in a big enough area and was more than willing to have some of his friends come and help unload if the driver had no way to unload it himself. this in this type of transport the driver of the truck committed theft of a motor vehicle (running or not) because he was at the spot for delievery and then refused to let the owner have it because he had somewhere else to be and did not answer the owner of the car when the onwer tried to contact him.
my name is my job so DO NOT try and tell me property laws.
@@tripplefives1402 you are not getting it because you are not seeing the first comment and the video. in this case it was the drivers fault and theft of a motor vehicle as the one who paid for the delivery of it was there and trying to help the driver get the car off his trailer so he could go do his other jobs. this driver didnt want to listen and then stopped saying i have somewhere else to be and then just drove off with no more communication to the owner of the car. that is theft plain and simple and then the driver trying to charge him more for it is fraud and theft too.
That trucker is unprofessional and incompetent. Report him to the broker.
DOT regulations allow for talk provided it's hands-free and single button activated.
Texting is strictly forbidden.
Department of Transportation regulations require a driver to drive/work no more than 70 hours in 7-Days. 34 hours of consecutive off-duty will reset the 70 Hour Work Week
Shawn Hall the guy could've ran on recap
Shawn Hall, Could have been an auto reply. I have a friend who drives trucks and he had an auto reply if he was moving that said can't talk right now, driving, or something like that.
Eric Copeland running on recap has become a lost art for some drivers.
John Long Its simple to set up. Its a quick response message sent when you hit the driving mode ATT provides. Ive done it as an experiment then took it off.
too bad the guy is on his hours while NOT driving. The driver simply has poor planning on how to proper truck those cars around. Dude probably hates his job and runs the clock to get a break. In which case he should not be a truck driver. All truck drivers got some form of hands free devices, the driver simply jerk and can care less of anyone but his 34hr cool off. Stay away from those drivers and those companies that do not practice flexibility for driver discretion.
*Take the shipping company to court.* People have to learn.
He said "everything is over with at this point", so I assume they settled with him after he sent them photos or video.
to take some 1 to court in Fl cost $250.00 ....Opps there goes another $250.00....
@@chitoon100 and when you win you get court cost back so what's your point
Amen to that
If they have history thereof, it will be case closed
You should have called the cops! I am a truck driver and he had no right to leave the first time
Imagine car delivery is like Ubereats:
Delivery person: Yo your car is here come on out.
7 minutes later...
Delivery person: Yo y u no picking up my call, ur car is now mine c ya.
*leave at the door*
The moment the Driver refused to deliver I'd have called the shipping broker, and if the guy still refused I'd have called the cops and reported it as stolen.
Exactly! He told the shipping broker he was sorry to call? Uh, NO I'm NOT! This jerk of a truck driver is being difficult, and the BROKER is the one who set it up! I'd have told the broker to fix the damn problem or there would be legal action taken.
they had a contract so it's not stolen just a breach of contract and it's a civil matter not a criminal matter therefore the police can't do anything
Tell the broker you will file a claim against his bond.
K S if the trucker signed a contract stating he would ship the car and never pick it up that would be breach of contract. If a shipper picks up your car and refuses to bring it to you that's theft. This could easily be a police issue.
And it'd be easy too. Contract was for delivery at x location on x date.
Driver deliberately refused. Report stolen, take them court over the breach of contract while driver is facing felony theft charges.
But then again, that'd be in a perfect world where cops actually do their job.
This guy was trying to steal your car. It had sat on his trailer for a week in the exact same spot all the while he is doing other deliveries.
Any delivery driver knows his trailer space is money and wants to use that space to make money. Carrying your car around for a week does not make any sense unless he was trying to steal it.
His wife is probably his business partner and I bet you they have done this shady shit to other people and it worked.
No doubt the business partner was the wife
This 100%. He was absolutely feeling you out and was going to take off with it.
The business partner spouse makes sense but a stolen car is a felony and he would never be able to get bonded again.
Even I don't agree with what I'm saying You are making a lot of sense. He was hoping he would refuse to pay for the storage, then slap a lein on the car. Scammer alert.
more like 3 months
The delivery driver was a jerk. You were ready, he didn't give you a chance to get it off. You seem like a reasonable and nice person, he was not. Your story is making my blood boil, and you're staying so calm.
Well to be fair being ready is knowing where the switch is ahead of time. Yes of course the tow driver gets alot of blame too
He owns an Audi he was swapping out parts. Been there seen that done.
Sam, you should attempt to file a claim with the carrier's motor truck cargo or liability insurance for the damage to your wheels. Even if you don't want to deal with the driver anymore, you should be able to obtain the necessary info from the broker who arranged the transport.
If for some reason that the driver's insurance doesn't cover it, IAA's insurance should since you paid them for removing the car and it was damaged in the process.
Good point brian5o. If the broker does not know it,, which they should, the DOT should as you have to show proof of insurance in order to operate in the states. IF you find out he does not have insurance, notify the DOT at once and they will pull that companies authority to operate.
brian5o, I agree 100%. Especially after all that crap.
I agree. Even if the guy wasn't an asshole, this it the tire I'd go.
Robert Jaent I think the broker should definitely have the info. I actually work in insurance and have worked on-and-off with commercial insurance and usually before a driver picks up a load, the logistics company must have what is called a Certificate of Insurance which shows the driver’s insurance info- company, limits, effective dates, etc.
Another good reason to contact the broker is to just for Sam to share his negative experience with them. The broker likely does not know how bad this driver is and how horrible of a job he did. The broker arranged the transport so a bad driver reflects badly on them. I always think it is important to let those in charge know of bad experiences whether it be in auto transport or restaurant service or quality. A company cannot fix something that they do not know is broken. Logistics companies especially likely have no idea how bad this driver is because they are usually huge with a huge number of drivers and I am sure if they did, he would be blacklisted from their runs. If for no other reason, Sam should contact them to save the next guy the grief he went through, that is, if he hasn’t already.
"for Sam to share his negative experience with them"
definitely, they should blacklist the driver and not book that company for any other loads.
I’m a trucker. You can talk hands free almost everywhere. There is not a State in the Union where you can text.
To add to your comment, the driver was probably talking about his 36 hour reset.
@@donaldbaker4166 was waiting on that one
@@donaldbaker4166 34
Im a driver as well its true u cant talk and txt while driving some companys wont even allow handsfree while driving but as a driver if i get a call or want to reach out to a customer all i have to do is pull over for a second and figure out a game plan the driver was just being a douche i never treat customers that way i have to be professional and the way i carry myself is the way others will see the trucking outfit i work for
It depends on the state. My dad is a trucker also and he was explaining it to me. He uses a Bluetooth called a blue parrot and he can answer calls but he cannot end the call or something otherwise it’s not hands free.
Man, I would have flipped my lid the first time at this guy. No way should a delivery driver treat the customer that way.
Thanks for sharing.
He was trying to get parts off of your car or possibly swap parts, being that he probably has an S7.
Exactly what I thought and I bet he did just that which is why the car was delayed a few days.
I kept thinking the same thing. There are a ton of hop up upgrades he can snag for a A7 or S7
Was thinking the same 😂
Me n my GF drove out of state to buy a Celica GT4 ST185 Carlos Saints and the car looked good, we bought it and asked if he knew where we could kill a few hours before driving out of town. So we drove out to a huge mall, and we were in there for 60-90 mins, and when we came out, the car was gone. We called the police and had the sellers house and the car park surveyed, and about 5 years later and the GF got a call from the cops, said they had found the car, no IC, no seats, , no ECU, no dash, and if I didnt know that the original engine has already been replaced, I bet the entire engine would be gone too. I actually cant believe she got it back in the end, and even better, she got it running great with a disco potato and a Haltech. We had it for about 60 minutes, cover note your shit, humans are scum
@@minus3dbintheteens60 That right there is why I don't drive my car to spots I'm unfamiliar with. Fuuuuuuuuuuuuuuck that noise.
You have a TON of legal options to pursue in this. Don't let a transport company try to do you dirty, not when they are contract bound.
As someone that is a delivery driver, not of cars but of tires, I can tell you that that driver was a jerk. DOT regulations allows truck drivers to use headsets whether it be texting or talking and if a truck driver runs out of running hours he must wait 34 hours for a restart.
I can attest to that. My friend is a long haul driver and calls me all of the time using his headset...snd always follows all DOT rules.
SOUTHERN PRIDE it doesn't matter if you're local. It depends if your company runs a seven-day-a-week operation. For instance, my company doesn't work everyday so I'm only allowed to work 60 hours. Everything with the 14/11 is the same just total amount is different
This story annoyed me to even tell it... All is well now. I did mention the incorrect wheel sides towards the end. Welcome to the new subs and thanks all for watching!
Your broker better not ever use that driver/business again, what a horrible person that driver was. "I own an Audi I know how it works...." I can't believe how annoyed that made ME to hear it haha
Car shippers are scum and the cheaper ones are the worst. You really are rolling the dice when you use them.
Check out chrisfix for sone guides
I'm glad you put this on RUclips and your channel most people never want to admit there faults or failures but you have no shame in admitting troubles we all face thanks for being real man this is why I'm a subscriber.
I would sue the shit of this company for 10k for reported damages
Yeah, they were lying to you about the DOT rules. I am a professional driver. 😂
Same that driver was full of it. They were prob trying to figure out how to get it into a situation where they could put a lien on it to keep it.
The break wasn’t a lie the break was most likely a reset for time
Yeah but the 34 hour reset isnt exactly mandatory as you can still run off recaps. Unless you dont care about recaps or the amount of hours you would get back wouldnt be useful.
That is true also it just depends what the recaps would look like
If you drive all 11 hrs in 6 days you're gonna need a reset there will be no recaps
Hundred bucks says this guy that owned Audi's was stripping parts off your car.
That's where the headlights went.😁😁
Honestly that wouldn’t surprise me.. good money there, probably did try that.
thats why he wanted a few more days with it, he was ebay price shopping parts to see what he could pull for some meth money
Call me cynical but that crossed my mind fairly early on in the video as well. Glad you got your car though.
@@bara2ban BRINGO!
Without naming names, DOT # 1617033 is easy enough to look up. They've had numerous violations resulting in being flagged out of service.
They get hit with violations more than 50% of the time inspected. Enough said. No GOOD!
I thought the company only had one driver?
Shwa Andary
If you Google the phone number on the trailer, you get the name. With the name, you can check the DOT info.
Not their first rodeo. I'm not going to dig any further than what I posted per Sam's request.
It sounds really strange that he didn’t know how the car got onto the trailer. Seems clear that he wasn’t even there when it was loaded. Otherwise, surely, he would have known where the switch was. Which now has me thinking the car was probably dragged onto the trailer. This guy is a menace to society. Needs to be locked up.
Btw. I’m pretty sure that info is for the company that sells trailers.
Gunga Dinn Doesn't look like that company delivers cars, I think that place only sells and delivers trailers, that's what their website says anyway. www.kaufmantrailers.com.
FYI,.....for future reference, I purchased a custom HummVee H1 and had it transported to a business near my residence. Upon the driver unloading, prior to my arrival, the driver slashed 2 mickey Thompson 35" tires and ripped off the rear mudflap(probably due to width of vehicle) along side the transport. When I got there, they said it was like that when they picked it up. FORTUNEATLY, I was smart enough to have the previous owner snap a couple pics of it on the transport pulling away and it was not damaged. right then and there I called the driver out and made him call his boss and take the money off transport costs before I paid the cash difference.
Good Job!
That’s fucked. Even though you were reimbursed, it’s fuckin stupid and unprofessional as FUCK. I’d be so livid if something like that happened to me, but fortunately I can’t afford an h1 lol
remember there are no statutes of limitations on fraud,,, you can still sue his ass and make him lose his job.
The drivers usually own their own rig. From the sounds of it, this was a 2 person business. Even if the case had grounds, all that would happen is the company would fold and they would spend $100 to start a new LLC
Small claims court would be involved, if it was me. Breach of contract leading to excess charges and damage against the driver/company and/or damage claims against the fork-lift driver/his(her) company. You shouldn't have to just swallow all this extra expense because the driver just wanted to be an asshole. And yes, the DOT requires a 34 hour "restart" rest period against drivers time log requirements. How the heck 34 hours takes it from Monday to the weekend is beyond me, however.
Thomas Russell can you give me advice.? My car is being delayed by more than 3 weeks.
It was picked up on June 26th (about 3 days late than broker had told me) and terms were that driver would deliver car to me by July 10th at the latest. Route is 900 miles. He would have it parked at his parents ranch for few days. Broker said that driver needed those two weeks to get other cars on truck. I agreed to this, as finding driver was hassle for the broker (it took them two weeks and the doubling of initial price estimate to just find someone), thus I thought that would be my best chance.
I called the driver right before the July 10th to check in with him. He told me that his truck broke down, and would take about 7-10 more days for repair. I asked him to send photo of the car. He sent me a photo day or two later, car being parked on s trailer. After those 10 days I called him again and now he told me that his neighbor had passed away and he would have to take another week.
After another week he is telling me that it will take him another 10 days or so, as he has to pick up other cars, and he won’t be driving for just one car. He was supposed to call me today about delivery date estimate, but whenever he says he will call me back he never does, I have to call him again and wait for his another surprise.
I’m frustrated, although have been patient and polite with him. I don’t know whether his truck really broke down and neighbor has really passed away or not, but I don’t have a good feeling about that.
Do you suggest me calling a broker? What’s the best thing to do in my situation? I have a classic car being transported by him.
Thomas Russell He could do far more than file a small court claims against him! He could literally put a lien on his truck. He could send him several bills than wreck his credit also!
Tony J
I would definitely call the broker and let them know what's going on. I never had more than 4 days between a pick-up and a delivery in almost a million miles of driving (about 5 1/2 years). As far as his "excuses" I can not say as I don't know the person/company your dealing with. There is an arguement for not going 900 miles for a single car (depending on the money involved) but if he is taking all this time, he isn't making any money. If the wheels ain't turning he ain't earning. I like to give people a measure of confidence in their word, but this does seem quite suspect. Call the broker and ask them to contact the driver personally. Unfortunately, breakdowns can cost quite a bit of "down time", especially if the rig is out of warrantee. It really depends on what the issue is and availability of parts in his/her area for his rig. Monthly payments and taxes on his equipment, along with any other charges/expenses would suggest that he is loosing money on this deal and should want to deliver just to collect the fees and pay his bills. Good luck.
Tony J he is probably waiting to load up his trailer with more cars. Bringing one car would cost him money out of pocket just in fuel. But those excuses are weird honesty goes a long way
Small claims isn’t going to help you in this
Just watched this video I run a transport company in Scotland UK if I had a driver that treated a customer that way they would be transported to the Employment centre no charge required.
Yeah but we're known to a polite and understanding nation
Sure u would.
He was probably bidding on this car and you outbid him lol
Two Car Garage £=
Two Car Garage Sounds pretty legit😂
Lol
He was the only bidder he placed a preliminary bid which was the highest even after the live bid
More likely the driver is an antisocial prick. There's a lot of them in the steering wheel holding profession
You're a helluva lot more patient than I would have been.
Right? I mean, i have no problem accommodating people but this was ridiculous.
Amen
This is fishy. You have a contract. He didn’t deliver. Its not your job to fix his BS. You are too soft. I hope he will be fired.
RS7 is one of the hottest cars. Congrats
Carl thats a good point,but hes company can be eliminated!
andreas schaetze hes waaay to soft
"too soft" or "didn't want to punish himself in the process of punishing someone else"? I'm in the process right now of trying to get my local DA to actually press charges against a junkie who literally assaulted me and who has multiple other active investigations. This process started over a year ago.
And this process is free for me.
Now, pay a lawyer to sue someone over a process that pretty much got resolved with time, frustration, and less extra money than three hours of talking to a lawyer worth talking to. So you can then spend a bunch more money and time (time that is the thing that was frustrating about this to begin with, only now you're choosing to spend that time) to maybe get some money back.
What you want, when you have "buy cars at auction all the time" money isn't a couple grand back, you want to see the person who annoyed you cry and holding their balls writing in pain on the ground. Well how was he going to get that?
Aye. Pussified approach to the situation. When auto delivery companies start getting sketchy, the first call should be to the broker. The second call... to a lawyer.
I am not a litigious person, but assholes generally run away from anything involving a lawyer.
That is, of course, if we're getting the whole story...
@@thesilentg3941 and he can reopen it lol
I did a DOT search on that company. The company is that one driver only. According to their DOT overview, they only have one driver and one power unit. Their DOT number is also inactive in the federal SAFER database, which means they aren't supposed to have that truck on the road. Given what I'm seeing, it makes a lot more sense why this driver was acting the way he was, and honestly I think you're lucky that you actually got your car.
Well if this is all true then you should report so they can get taken off the road.
What's the name of the company?!
No, Sam asked us not to do any vigilante justice and I'm going to respect his wishes.
So, are you going to let other people get fucked because Sam said so? You are stupid.
Tony Koch I work in oncology. I'm not some guy who's gonna go and spread the word but i ship a LOT of cars from copart. Just want to make sure I NEVER use them. Im not like that, just wanna make sure I don't use them myself ever
@Samcrac I'm an RS7 owner, I've noticed you have a malfunctioning MMI mechanism in this car, the operation isn't smooth and it may eventually fail completely, preventing the MMI screen to pop up. It is a known issue, I had it changed under warranty in a 2016 RS7. The normal cost of it, here in the UK was i think around £600-£700, I can get you part number from the invoice or ETKA if you wish. I'm sure you would be able to find the mechanism way cheaper on ebay
Rafał Liwoch I like cake and Idk wtf you said or explained
MMI= Multi Media Interface, its the audio system/dash for the car.
Each to their own. I have an RS6 in bog standard gray. I found the rs7 looks like a depressed frog from behind.
Hey Micky hahaha true looks a little bit sad
I noticed it as well. You can see that it is jumpy and not smooth when it goes back in, meaning it has a bad motor mechanism or the linkage is binding. It should be a smooth in and out like butter, which it is not in the video.
Good on you that you kept your composure. Ik it can make matters worse but in dealing with a jackhole that is nothing good towards the respectful drivers and delivery people he would've been the one doing his best to get it off the truck and into my possession asap so he didnt have to speak to me again. I have dealt with so many people like this that it was sucking any belief of good people still existing that I might have had left and my threshold is very low for allowing it anymore. I'm so kind that its unexpected when I lose my temper and moreso for them to feel as little as they behave. I dont have any channels that are in this subject that yours is but you have another subscriber. Hope all is well!
I had one delivered once. He was two days late. He chose to visit the beach prior to delivery for a few days. Was not happy that I called my broker. He was charging his company for hotel bills. I got my car. He got fired.
You must not drive a truck. Two days sounds like a reqiured 34 hour reset
if it was, he wouldnt have been fired
No, I do not drive a truck., my brother does. It was the 300 hotel bills for driver and co-driver. Not the 85 here local. I am 35 miles from Pensacola Beach. Both were fired as they did this whenever they came to Florida it was found. I do not think a reset is needed if you have a co-driver. But I do not know the laws for CDL.
Nope, they can stagger their off duty times so that the truck can roll seven days a week.
Brian Bird can but most drive back to back. That's how I did it when I used to otr drive with a co driver
its 2:32am here in the uk waited for this upload... kinda makes your blood boil the way the delivery driver acted so unprofessional and also had the cheek to ask for an extra 200 dollars. smh
birmz 0121 another Brummie!
small world ay,, hahha proud to be a brummieee
I would inform your contractor that the driver had breached their contract and give all the details. They might get paid for the job but it would probably stop them getting any more work from them in the future.
Narf... the cheek of it. Where in the hell was Trevor Phillips Enterprises when you needed to have a guy on your side.
birmz 0121 “hi I’m a dick and I screwed up so I’m going to get pissed at you and try to get 200 dollars out of you”
You sir, have the patience of a saint.
964tractorboy lol. Yes he does
And he bent over and got fu ked because of it. Patience isn't always a virtue.
No shit... I would have burned his house to the ground with his bloated corpse in it after that nightmare! lol
The stupidity of a moron. He let them violate the contract, damage his goods and waste his time. Then for some reason fears discussing the company name. Ridiculous.
964tractorboy he is lier . note he refuses to give names of driver and company.
It's been a year and a half. You should repost the business that screwed you.
FlipFlopAnonymous It’s TCI Logistics I think.
@@brianfeuerman1732 Its stupid that he will warn people about a company and not say the name of it. This channel ruined businesses that had nothing to do with this incident. This is clickbait and evil!!!
DJ UwU Well, he trusted the internet to not attack the company that actually did it. He shouldn’t have, so he removed the name of the company.
Iam Impossibru because he didn’t name the company they put bad reviews on another company instead of doing that he could’ve just named them
Iam Impossibru yelling and name calling won’t work buddy lmao, my point still stands if the name is there then the reviews go to the correct shady business right
Waste of time not naming the company. Your subscribers could still get ripped of or messed around by them. The whole point of reviewing a company online is so that people know not to use them and can sometimes let the company know that they are not willing to use them. Otherwise as I said in the beginning it's a complete waste of time.
charlie p description said he did but people couldn’t be nice
More and more, companies getting particularly negative reviews or blasted in videos like this are suing the upset customer...even if they can't win- bc company was in the wrong- can be time consuming and expensive to get resolved.
Then simply don't upload a video like this.
charlie p I think he was hopeful his viewers could quietly take the info and move on, just personally not using the company. But too many felt the need to run out and bad mouth the company [and others with similar names].
@@aggiewoodie Petty companies getting shit on for their terrible service should be a protected consumer right. Being a consumer and being capable of being sued for reporting your bad experience with them is bullshit.
Hate to break it to you, but your "negative review" won't do anything. You really should have involved law enforcement or even threatened to sue and contacted a lawyer the first time the guy drove off with the car. You had paid for the car, it was your property. They were in breach of contract by refusing to deliver the car to the specified location and date, unjustly held onto your property, damaged your property, cost you money and potentially even stole something off the car. And we're talking a car that's $119k brand new, not like you got bad food at a restaurant. They owe you more than a fucking apology.
EpictheEpicest This was an epic comment.
threatening to sue is pointless - either get a lawyer or get over it. The threat does do nothing with a business like this. At best, they ignore you, at worst they start preparing a legal defense.
EpictheEpicest don't think he cares if it effects anything. Probably just wanted to make a video about his experience.
@@sarowie I would be interested in what "legal defense" they would have had 🤣
I completely agree with epictheepicest
Wait, he said he "knows all about Audi"? I have a sneaky suspicion that in the time he had it, some of the more expensive bits were replaced with broken crap. Ugh... that driver was much worse than you think....
We found the driver lol
Omar Gomez the driver is a d!ck
Who was the driver and the company
I’m looking to move my cars and I don’t wanna accidentally hire this guy
hey caleb, ever hear of a chop shop. they sell used parts after stealing them from cars or cars they have stolen. Its good money. If I wanted a used part that didn't work i'd try the Audi dealership dumpster. Not a problem if you had a week to look.
Something tells me the delivery driver was really trying his best to "lose the shipment in transit".
I'm a truck driver I can will tell you he was lying his ass off you can talk on your phone so long as you have a wireless Bluetooth headset. That's why every truck stop sell about twenty different kinds. And you always see truckers with at stops.
Hell he could technically set it down on the dash so long he isn't actively holding the phone and just have it on speaker.
That guy is a driver because he would get fired anywhere else he works. The man would have made more money by filing a claim against the company and calling the police for theft of vehicle. He had all the evidence needed in text messages
You called him days in advance to find out if you need extra help.. I'll call you back.. Hour before drop of *HOW ARE YOU GETTING THIS OFF MY TRAILER?!?*
You shouldve called the police, since he breached the contract, technically he was stealing your car
Police would not have gotten involved. Contract is civil & there was no evidence that he was going to permanently keep the car. I think the driver was wrong & a jerk.
ollie 3300 The headlights were gone so they delivery guy probably stole them.
@@jimnielsen4076 r u serious it don't matter, he took off with his property doesn't matter for how long I would've slashed his tires then he'll have to wait
@@zaithohton7617 he was a delivery driver. Not a car thief. We are also only hearing 1 side. In any case it was civil. Maybe a breach of contract (civil).
It's a civil matter, not criminal. Cops won't even take the report.
He was probably driving and had an automated response set up.
I agree Chances are its a company phone with an automated responce
After the contract was breached you should have reported it as stolen, they have no right to be in possession of your property after the grace period in the contract is violated, especially after they left with your vehicle still on the trailer, and presumably from the time table given, left the state. You are extremely lucky the driver even came back, he could have easily chopped the car and dropped off the radar in the time described. Be smart next time, because you may not be so lucky.
Yea report a car stolen that he willingly left of the truck. Fucking idiot
Samcrac: I'm gonna trust you internet, please be responsible with the information I just gave you.
Internet: Hold my beer.
Lmao
I want a piece of that delivery driver. Hold my 12 pack.lol
Chris Vestal
🤣🤣
🤣🤣
Yeah I knew that was going to happen
You let him take your car and charge you extra for it. Get some balls Sam, that’s a joke. Your talking about contracts lol
What the heck kind of business would give their clients such a hard time and negative experience. That's horrible. But your report was appreciated and I'll definitely take your recommendations to heart. :-)
I work in a TA truck shop and when it comes to car haulers (that's the type of trailer) nearly every single one fails a DOT inspection, which is required by law for the truck and/or trailer to be in operation on the road. they treat them like crap, so if a driver is being difficult, then just look around his trailer for lights not working, or tire tread below 2/32, and tell them they can either give you more then 5 minutes or you'll call their info into to the DOT officers. (easiest thing is to say your brother/friend is a DOT officer). an almost guarantee fail on car haulers is the yellow/amber ABS light on the left rear corner. if it's on, or unplugged, then it fails DOT.
Drivers fear the DOT more then God because they can shut them down indefinitely which means they aren't making money. They are even allowed, more or less, to go onto private property to randomly inspect trucks and trailers. Had a driver escorted to our shop by DOT for a cracked windshield and a bald tire, and when the repairs were done, (cost the guy $1200) we had to call him to return and reinspect the truck before the driver could leave. none of the "you have this long to get it fixed" stuff; you either get it fix right now, or they will impound your truck.
They have an ABS light on the outside of their truck?
yeah, on the trailer they do. it's usually a 2.5 inch round light with the letters ABS on it, or will just have a sticker above it that says ABS. it's on the outside so DOT can see at a glance if the trailer ABS system is working. I've personally seen about 30-40 times that drivers have unplugged the light so they can finish their load and don't get stopped by DOT officers. that is illegal and can get them a massive fine, or even their truck towed. been offered $100 multiple times by drivers that failed a DOT inspection and want me to just unplug the light so they can get to where their going. but that inspection is on a federal government form and would get me jail time and/or a $15,000 fine for falsifying.
and when I say car haulers always fail, I mean like 90% of the time. I inspected a trailer that was literally driven two hours away from the dealership it was bought from with only maybe 200 miles on it, and it failed for wiring issues from the factory causing the tail lights to not work correctly.
Been car hauling for years and once that fail are you losers working at TA ! I watched your employee taking off my trailer tire off the rim for 3 hrs plus he couldn’t do it and none of other losers in shop could do it until I got pissed and took it off the rim myself ! So you are just being real idiot with this comment because no good car hauler will ever come to TA for service unless it’s tire blow out or something real emergency because you losers can’t even fit car hauler in your shop ! Oh and nobody’s scared of DOT ! You call DOT I’ll call your corporate about you and see who’s going to be in more trouble !
Andrew B and $1200 maybe big $ for losers at TA but for car hauler it’s nothing 😂
I think the delivery driver is jelly that you have a Rs7
Riyan Or he was bidding on the same car and lost to sam
JohnStax doubt he could afford it 😂
I was thinking that myself jealous cuz he didn't have the cash to buy it he's a total FuckTard
@Oskar Dirlewanger Only d-bags judge people on what they drive....
I was thinking the very same thing!
You should have told that guy he needs mud flaps on his truck per DOT rules
You are so patient my dude. I would charge back the company asap if something like that happened. Fighting for every penny not because of the money. For the principle.
Hey Sam it's Rick (S3 owner), car is still running beautifully but I'm jealous that you got your hands on my dream car not even 5 months after. Who knows maybe I'll take that car of your hands too xd. Keep up the good work.
Hey Rick! Glad it's working out well for ya!
Ricardo Santana ? You bought an S3 from Sam??!?!?!?!?
The Real Bleach yea check out his S3 rebuild project.
How could someone fall asleep during that. I wasn't bored, I was getting pissed off! I don't react well to shit like that. I'm just glad you were as patient and level-headed as you were. I would've put my hands on that fucking dude. This is the first of your videos I've watched and I subscribed on this strength of this video.
I appreciate your videos and you seem like a very nice guy. I was an auto broker for 16 years and you were taken advantage of as bad as anyone I have ever heard of. The second you okay'd him leaving after he showed up you were done. That driver was not only disrespectful but you allowed him to change the agreement and then put you out. It was the shipping companies idea to 'manipulate" you and have you come to them to get the car days later at your expense. That damage done to your car was 100% on them. You never would have been to that yard if they had followed the original agreement. My personal and professional recommendation to you is take someone with you to film so you have all the evidence you need and invite a friend or family member with a back bone to tag along. Listening to that entire story was so incredibly frustrating. Dealing with the "meth" heads that drive those trucks is not for pushovers.
I take my hat off that you have stayed so calm 🤯. Car looks hot.
Well, spent about an hour looking at old comments when the video was posted. It's "N a g a C a r r i e r I n c .", not Naga Logicstics. DBA "C a r C a r r i e r" in Florida. I don't think they are associated with "The Car Carrier" based in California, although they have equally bad reviews. The company doesn't look to have any yelp listings as it looks like it's a home business, so don't bother leaving yelp reviews because you're leaving it on the wrong business.
Per Google the real company is "closed permanently"
@@geek49203 the bastards probably fucked with the wrong dude and got their dumbasses shut down
*This video is equivalent to clickbait- gets innocent company bankrupt and fails to put the name of the actual company in the video*
First time watching this channel....but will flag it and never watch a video from this channel again. Its clickbait to the highest of levels.
@@DJUwU is the delivery driver that worked at N a g a C a r r i e r I n c ...... Clickbait comment is *review revenge* for getting him fired lol
@@StonerFromThe618 That, and alot of these companies create a new business name every couple months shit hits the fan. New name, new company, fresh start....... but same old shit scamming people continues.
The delivery driver would have came back to the body shop where I wanted the car delivered. Can't let ppl run over top of you or this is what happens
That whole rigamarole was a complete waste of time. The driver dropped the car off 20 minutes from Sam's house just so he could load it up onto his trailer and drive it home himself. Completely defeats the purpose of a delivery service. Since the shipping company was contracted to deliver the car to his shop, they would have had no right to refuse delivery. With most shipping services, you pay extra to have it shipped to a location of your choosing, as opposed to a shipping depot or wherever else it's more convenient for the shipping company. Would have definitely fought them on this if it were me, but I can also understand just wanting to get it over with.
To help other people avoid this you should report him and sue his ass, i know for sure many people wont be as patient or as financially set as you, so recovering their car would be hard and getting trucks and stuff
As a person that has hauled cars for hire. There does not exist a contract that is even remotely going to allow you, him or anybody else to sue this driver/carrier. The driver may be a dick but it is not in his job description to help anyone, much less waste his time while someone has to learn how to get it off the trailer. This RUclipsr should have known ... BEFORE the driver got there, about how to get it to roll. I do not believe for a damn second that they only had 3 or 4 minutes with the car. I do not believe for a damn second that this driver did not want this car off the trailer. I used to bend over backwards to get some hunk of shit off my trailer, because that is money space for me. I've ran across dicks like this that want to be in the rebuilding business and refuse to own any equipment. (This freaking guy won't even buy his own trailer and borrows others shit. ((by his own admission in this video)) ). He may have ran across some acommidating drivers in the past but the responsibilities that he is placing on this driver, and I contend that he is lying about. Is not the drivers responsibility. Nor is that car his, until it is off of that trailer and the bill of laden is signed. His number one problem is that he is having cars hauled through a broker. His second problem, is him pestering the driver to death and not contacting through the broker. As a driver, when I'm driving, I prefer those to leave me the hell alone. A broker understands this and will be more patient. Dicks like this guy, don't understand Federal transportation laws and simply just don't give a shit. I'd say that he pissed him off before the driver ever got there by worrying him like a clingy exgirlfriend and he is again, lying about that. Guys, like this guy, are a dime a damn dozen.
Odniel Gonzalez dot number is 2540436 insurance carrier is United Financial Casualty Company in Cleveland, I'll get the policy number on Tuesday at the office.
No, I'm not the driver but sadly, the majority of the public are cunts like most of the commenters and this.... what, what fker above. I listened perfectly fine. Listened enough to hear him claim explicably that he had "3 to 4 mins" with the car. Which I call bullshit on. That is a lie. He said that while claiming his body shop guy was under the car looking for linkage to disconnect the transmission and he only had "3 to 4 mins with the car". Bullllllllllllshit. He should have know how to get the car out of park release before the driver got there. He was wasting the drivers time trying to learn how to get the car off the trailer. What he did not disclose is how damn long the truck and trailer was there waiting on them to figure it out. I listened close enough to know that he did not say that. "3 to 4 mins with the car" , ... my big ole ass.
Getinit 56 are you completely convinced the driver did no wrong? I used to work in freight, a lot of long haul guys don’t even know how to back their trailer up to a dock. My point here being that there is a lot of variability in driver quality. All kinds of people do any given job.
He should have his own trailer, he should have looked up the parking release in advance.
Even refusing to help push the car is part of the reason he got his rims scratched.
The driver simply could have called him back or asked his dispatch to call him back. That’s not hard. That would have helped.
Both parties were bad participants but one thing we have in this story is one person trying to communicate and the other avoiding communication. That’s never going to help.
MrWaheedulHaque the fact that no names are givin tells me that this story is bullshit.
Man what a nightmare.... Sounds like this guy wanted this car for himself, what a terrible person....
1. Look up how to put a car in neutral before it is delivered. 2. Keep your camera on your person at all times when it is legal to record, which it is in this case, with a stand if you need to set it down for a moment. 3. If you have recorded thousands of dollars worth of damage, threaten to sue and get a settlement out of court. If you need to hire a lawyer, demand even more.
i feel like he should have hired a lawyer to be present for the second attempt. as a witness.
Im super frustrated and it isn't even my car!
hahaha exactly how i felt when I heard of this tow company's fuckery!
Great job taking charge and telling everyone there that theres a way to move the car by putting it in neutral maybe your rims wouldn't be damaged if you did
JohnStax LOL........same here!!
Lol...RIGHT!!!
Jajajaja The guy has the patience of a saint !!
When the driver said he could not talk over the phone he was lying to you as long as he has a Bluetooth capable phone he can talk to you while driving I am a truck driver I've been driving truck for over 30 years and he was just jerking your chain you can also go back against a company on their insurance side and get your wheels replaced because he was not prepared and it is a such a thing as late delivery fees you could charge back the company for being late as he went away the first time with your car on his trailer you could got him for theft that driver is not was not allowed to leave your property until one or two things happened get the car off of the trailer or you sign the bills refuse to accept the car then he could have left your property but you could get them for a lot of stuff do yourself a favor next time you hire somebody to pull your cars before they pick the car up tell the shipping broker they must call you and then you give the driver precise directions how you want your car loaded and when you expect it there. And where this drivers partner said he had to take breaks for his first time on the road as long as he has 70 hours he can work.
Listen to this man. brilliant advice!
Next time have a lawyer ready on stand by, then have the lawyer call them with a lawsuit ready to file. Unless they comply with a discount for being negligent in their contract duties. No excuse to not follow each and every rule in the contract.
Man is a legend for that Pusha T mention.
IF YOU KNOW, YOU KNOWWWWW
Where at? I must have missed it
In the very beginning
definitely subbed after that comment
I wasn't expecting that 😂
Nice video i didn't care about the length. Edit: Heh, also funny when the bolt was dropped but i kinda felt bad at the same time must have been a sun of a gun getting it.
WoffyGamerYT_son same here. funny when he dropped the bolt 🤣
Bro - you're such a nice person. I am too. But I have limits. When he said he's not coming back, I'd let him know that the car is considered stolen and being in possession of stolen property is a felony in the state of Florida. Or I'd thank him for renting the car for $500 an hour and see how quick he would return it. I would have made it ugly. I would make a big stink about it. I mean it is good to keep your cool, but don't let people push you around like this bro.
Voluntary refusal to deliver on _a contracted date_ , followed by a _demand for additional money_ , and then _threats_ ? *In an interstate contract?*
These idiots are _trying_ to get in trouble.
Totally agree, when you press legal action back on these dudes they fold quickly.
Sam Gray cant report it stolen. The truck driver is in possession untill customer signs the bills. There was incidents were a customer refused to pay and threat with police blah blah his car was put in storage and charged customer. Technically you are in possession untill signed.
@still34u
I'm with you on that note. I own a company, and the idea of treating a CUSTOMER with such blatant disrespect is unfathomable. Yeah, I would have done everything I legally could have to bend that tool over the rail including, but not limited to reporting my car stolen. I like your style, hit em where it hurts the most, in that hip pocket
the other guy was trying to pull off a scam probably, he should get fired ( the driver)
Driver seems very unprofessional, only cares about money rather then customer satisfaction he’s lucky he doesn’t work for tips
Name Watcher then your saying everyone’s a Jew becuz that’s the world nowadays greed that’s everyone you me your mom trump saddam Kim Trudeau Putin...... billions of ppl to list
More work=more money. You can't blame him for trying. Especially when making the money we do. Time is money. And your time is very expensive. I normally make $10,000-20,000 a week delivering cars. However, my priority is having a satisfied customer. So as I said, you can't blame him for trying. But if it came down to it, a price was agreed upon. And most times when your nice and professional, which I always am and therefore have always gotten extra when extra work is needed, people don't have a problem paying for the extra time because they understand it was extra work. But, on the other hand, if the customer refused to pay more I would first try to negotiate a price he thought was more fair than the original bid. And if that didn't work then I would be willing to do whatever it took to get the car off my trailer asap. Because time is money. And we make alot of it. And we stay busy doing so.
you know if customer who is complaing fell off the truck who he would sue just saying u cannot text and drive peroid
wargodsix excuse us for not wanting to waste our time. We aren’t paid per hour lol.
This wasn’t about customer service!!🤦🏼♂️🤦🏼♂️ they were trying to steal this mans car!
I would release the guys name mostly because any employee who agrees to do whatever they did, or the company wants them to do, has to understand there are consequences. They've obviously done this to many people, they just didn't expect to do this to a RUclipsr.
Make sure you befriend one of the companies that you had a good service with, and stick with them.
I hope that company goes out of business.
Exactly, if I still drove, I would love repeat customers like samcrac.
Problem is good drivers are leaving due to crappy benefits, pay, and work conditions.
Andre ** Absolutly.
There have been many recievers and shippers call in and
request me for every future load .
i never show up in bibb overalls food dripping down front of my shirt bare feet etc. That is movies. shithead shippers & recievers & drivers.
And then there were old timers like myself... you want professional then you act professional.
Andre according to safer if it's the right company they already lost their dot operating authority awhile back
You are a very patient and forgiving person...I would've dropped the guy on his first visit. Auto Transport Service, I'll definitely remember. The driver should be fired.
Back in the 90s, I worked as an operations manager for Adesa. We had a repo delivered to us one evening on an old 10 car hauler. The vehicle was a brand new Mercedes S-Class. I happened to have been talking with my lot manager at the time so I was present when the vehicle showed up. The 10 car trailer had detachable ramps, which simply had open hinges that hung over the lip of the trailer (there was no mechanism to lock them into place and were adjusted by the driver depending on the vehicle). At any rate, this particular driver was in a very bad mood. Initially, the driver wanted to pull his rig into an area inside our fence but my lot manager stopped him and explained that once he pulled in it would be extraordinarily difficult to back out while trying to avoid damaging the barrier of an adjacent fenced off area or running the trailer over an unusually tall curb, which drivers had previously hit, resulting in either damage to their rig or damage to our concrete curb. This didn't sit well with the driver, who argued that he knew full well how to handle his rig and didn't appreciate being insulted by instructions that implied he didn't. Still, my lot manager politely directed him to an open area outside the fence where he could offload. Once there, the driver began setting up in order to get the Benz off his trailer. As he began backing up the Benz, my lot manager and I both noticed that his ramps were angling up off the lip of the trailer (because he'd obviously misjudged the track width of the Benz). Both of us immediately tried to stop him in order to warn him that the ramps looked like they were going to fall off. He yelled back at us, exclaiming that, "Yeah, they do that sometimes... it's normal" (and cussing us both in a mock quiet voice that we could totally hear). So, we shut up and watched as he continued to back up. The ramps fell when the front tires hit the hinges, which were sticking up about 5 to 6 inches on one side of each ramp. The car fell with the front bumper still over the end of the trailer, and it sheered the front of the Benz almost completely off the car. I have to say though... it was probably the most delicious moment of _Schadenfreude_ I have ever personally experienced. So, I wrote up the accident report and contacted the transport company the following day (it was really late in the day when the driver showed up... around 7 or 8 pm). During the conversation I had with them they told me that he was a new driver for them and that they'd already had to write him up for something he had done previously. We never saw him again. I don't remember the exact figure, but the repair bill was over $5,000... which was comparatively cheap since I'd had two employees go on a joyride up and down our test track with two Vipers earlier that year and wrecked them both. The Vipers cost us over $40,000 to repair... but that's a story for another day.
lol .. you had to google it?
Thanks for the cool story
Bobi Lloyd sorry that someone doesn’t know the meaning of a word, wow cool you know something he doesn’t grow up
@@sen0ner577 'he' said he had to google it, and added a smiley face.
I made a comical comment about that googling - because yea, I knew it but I also recognise that most don't, and you got triggered because you're being a snowflake of behalf of someone else. Look up the word, and perhaps you'll understand the joke ... or probably not.
Grow the fuck up kid
@@sen0ner577 you're a f--kin ass hole
i am running on 0 hours of sleep and this didnt make me snooze. Was interesting to cure my boredom sam
Yeah I made it till the end. F that dude.... and that company
To recover your lost screw, you need a telescoping magnet. Looks like a pen, it extends, and has a rare earth magnet at the end of the shaft. I use mine extensively working on computers and electronics. Super handy tool. Mine was a Craftsman. I'm sure there are others just like it on Amazon.
Dope shoutout to Daytona, great album
The delivery driver probably still owns an Audi RS7, and decided to steal parts off of yours before he delivered it!!!
I wouldn't have removed the name. These things happen when you suck as a company and they should absolutely be held accountable. Its their own fault entirely. They dont need business if they are going to be awful to their customers.
Gregory from Australia here. Love your work keep it up 👍
You know that 6 months ago he was working for Swift. His “business partner” was his wife trying to cover for him.
He said "You know that 6 months ago he was working for Swift. His "business partner" was his wife trying to cover for him."
"if you made it this far and didn't fall asleep..."
Sleep? That story was so frustrating I'm pretty sure my blood pressure is elevated.
You handled this very patiently, as far as what you've told us. I would have gone ballistic on this driver and his partner!
I commend you on staying calm the whole time. I would've slapped the taste of his mouth because he was obviously trying to keep the car & at least charge you inflated storage with handling fees
No you wouldn't have.
I had the worst and most stressful time with a car transport company too. Your story brings back bad memories. I had one car shipped from Wyoming to the Canadian border and it worked flawlessly. I then got a 69 GTO convertible shipped from North Carolina to the same border and it was a nightmare. The broker I was talking to seemed so greasy and disorganized, I told him I do not wish to have my car transported by him (sending me wrong pick up address, wrong name (some other customer's personal information was on it instead), wrong drop off address).Ends up the broker had the truck driver pick up my car and haul it away without a contract. Then when I called the truck driver and told him what happened he was appalled and gave me a discount. I called the broker and they told me they did what I wanted them to do...ship my car. I told them I didn't agree for anyone to take it, and there was no contract...and I was just being hard to please...and they demanded I pay them their brokerage fees. Obviously I didn't pay them any stupid broker fees and left them scathing reviews on all review websites. They complained to the websites saying I wasn't actually a customer (well, I wasn't since I didn't pay them anything). After discussions with the review sites, they let me keep the reviews up because this was pretty serious. On google and yelp, it shows them "out of business", but in fact they aren't..they just made it as "Closed" and made a new google business account with the same name and same city (Kissimmee, FL) in order to start fresh. Stay away from Transauto Transport in Kissimmee, FL.
You're a better man than me...I would have gone to jail. Also...do you realize you were putting the headlights in with your zipper down? :-)
Really disappointed to see that you already removed the name of the transport company. I understand people suck, but at the end of the day its nobody's fault but the company and its employees themselves. Help your loyal subscribers out and re-release the company name so that we can avoid going through same hassles that you and many of their other customers had to. It doesn't make sense to release a 20 minute video explaining the situation that you want people to avoid, and then NOT tell us what company to dodge....
*EDIT* I am noticing that people are leaving negative reviews on Facebook and Yelp for MULTIPLE companies based on speculation in the comments. Now damage is being done to several company reputations, meaning companies with nothing to do with this situation are getting a bad wrap.
I agree 100% it's a shame especially for those of us looking to ship cars soon but oh well
TRANS NAGA TRANSPORTATION, LLC
^^^ that's the company
"I'm noticing that people are leaving neg reviews on FB and yelp for MULTIPLE companies based on speculation..." bull shit.
I contend that this RUclipsr is lying his ass off for views. So he damn well should keep the name off .
Sad that people can't play nice. I'd really like to know the name of this company so I can avoid them. Thanks for this story, the words of wisdom when dealing with a difficult driver, and how to best prepare for a delivery (research on getting it into neutral, what to tell the driver about the car, etc.). Hope by now you're enjoying your RS7 on the road!
Yes Sam i did get bored and fell asleep.....
After the video ended😃
I'll bet you money this driver stole the headlights. Also he made you meet him at iaai because thats where his next pick up probably was.
I think you should give his information out there so no one uses this pos service. Or call the bbb if hes registered.
One thing it has taught me, is to get all your own equipment so they're no middle man
Sometimes a middle man is nice tho, just get a reliable one.
@@Yoimzee69420 nah you see what it cost him. If he woulda had his own tow truck that's tons of money he coulda kept to herself.
Drivers should have rating system. Customer should not deal with this disaster.
Wow! Well, he has an Audi as well. Clearly he needed parts for his car from yours.
What the fuck do u want when u get a guy to fucking lift and move your car with a fucking fork truck ooooo he scraped my wheel. You were cheap should have had the car moved by pros.
wmurphy1979 you sound stupid you pay for the job regardless there’s a pick up date and drop off date any shady shit is theft
@@wmurphy1979
Delivering 4 days late after leaving on the original date, and making it unnecessarily difficult is not a way to provide customer service.
You're an entire circus if you would put up with that
@@dustinjames1268 yeah but to allow a guy to lift your car with forks and also I might add turn up with a trailer with sides to hit the wheels on . Just think this is one of those situations that have to come down to all parties to blame. Still think the shipping guy was D--k thow.
@@wmurphy1979
Normally the drivers will try to coordinate things to save their time because its valuable
Its just common practice to give info like whether the car starts/rolls/etc
Oh my god. Apologizing for you for something you said. “ I’m sorry your weren’t prepared for delivery” oh man I don’t know how you kept your composure. I’m sure it was hard. Props.
When shipping a used car, always video the vehicle in depth at time of purchase and signing of the contract. Text a copy to the shipper and note it on the contract. They will hold you to the contract, you do the same. Any damages on the vehicle are to be covered by the shipping company. They are in the business and have coverage or shipping bonds to cover issues.
If he had done that to me after spending the money and having a contract, I'd want to fix it so that he could never haul anything again!
Really enjoying your videos Sam. How you kept it together with the delivery company is amazing. Keep up the great work
Man, what an ordeal. It is amazing how stupid that driver was acting throughout the entire transport.
Good thing you have your car at your place. The scratches on the wheels should be easy enough for a wheel refinishing place to do for you locally. If not you may want to reach out to HRE and talk to them about refinishing them. I understand they do that for customers. Goods Luck and looking forward to seeing this beast up and running!
I'm glad you got your car back . You are lucky. I wouldn't have been as patient as you .
It was evident that he was taking parts off your car . If he had known the value of your wheels , he would have gotten those too.
I took my 1990 Corvette to the shop to have a transmission put in it . I didn't have time to do it myself and it was quicker to pay a shop . I paid the shop in advance (big mistake).The guy kept putting me off , about fixing my vette. He did pull the transmission out . To make a long story short , I went to get my car and the shop owner blocked it in and wouldn't let me have it . The rear bumper was scraped where he used another car to push it behind his shop . ( He was also driving the customers cars home and etc . I was there when he was leaving the shop . I told him , he was driving a nice car . He said it wasn't his but was one of his customers.)
He also claimed he couldn't find the transmission and the related parts . I left the shop and went straight to magistrate court and filed some paperwork against him and included that he didnt have my transmission and related parts and took the guy to court . To find out , after I filed the paperwork, he then went to the courthouse to file a paper , saying I had abandoned the car ( who in their right mind would abandon their corvette ) . The courthouse wouldn't let him file one against me because I had filed against him. When I went to court, I had to pay $275 for storage fees that he claimed I owed . I paid him in full before he even started the work , there was no storage fees in the agreement because he was suppose to fix the car , which I paid him to do. I got my transmission and related parts . If the transmission and parts weren't there when I went to the car , he would go to jail for stealing parts off my car . This guy is located in Calhoun Georgia , about a half mile from what is know as the "spur ". Located near the school.
If I had been the nice guy that I usually am , I probably wouldn't have gotten my Corvette back.