North Texas family warns of Instacart scam
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- Опубликовано: 10 май 2023
- A North Texas family says they had their checking account drained when a shopper for Instacart stole all of the items in their order - but not before adding dozens of new items for themselves.
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I’m an instacart shopper and doing this to someone has never crossed my mind. They make the good ones like me look bad 😢
Raise taxes
@@ajax7ox729 how about not
The problem is no one tips 20 percent because of cost of groceries because it's over an app... your cheap as would be roasted publicly if you didn't tip at Ruth Chris steak house... do you ever ask the server to drive your food home for you for no tip??? Then why do you order instscart with no tip
@John Wilkes , they get paid hourly , these drivers that deliver food or for doordash only get paid like $ 3.00 kinda like a Waitress job . They depend on tips sad but true that why folks need to stop using these companies until these companies can at least pay $ 6.00 a hour and than folks can tip if they like
@@landonbrowne6250 because I don’t tip BEFORE the service is completed. If the service is good then I’ll tip. If it’s bad then I won’t. Your tip is not deserved it’s EARNED.
If this ever happens to you, make a police report in addition to alerting your bank and the app. With a criminal report filed, they can view the cameras at the store and match up the register and time the purchase was made, with the items and identify exactly who it is. That's some low life ish right there.
good info/advice! it is a crime, so it should be reported to the police
Cant identify everyone because some people wear masks
Thank you, I didn’t think about this.
No need to wear a mask now there no COVID alerts
@@southerngrits you think that’s going to stop a criminal from concealing their identity
As an instacart shopper, I find this so frustrating. Most of us are professionals and try provide great service! Unreal and gross….
How have they not been caught and still able to work for this grimey company?
I don't really understand this because I have to approve new items and all changes. It's been like that for YEARS. I dont know how this a happened. I've never had an issue as a customer. But I do always watch the order once it's in progress.
@@SarahRamsinghwe had 2 LARGE orders stolen, but we ordered alcohol. Without electronic verification of age at the point of contact it GUARANTEES refunds. The age verification is basically required as insurance.
The 7-10 day refund time is horrendous and can impact people tremendously. You can use the last bit of your money, something can go wrong and now you don't have food or money
I get what you’re saying. But, if you’re that broke, you’re probably _not_ paying someone else to grocery shop for you.
Cut that time down by buying alcohol. The shopper has to electronically verify age and if the verification isn't on the order its practically an instant refund.
This is why one day we'll be doing transactions in cryptocurrency like Bitcoin. Settles dang near instantly and can be used for any currency exchange.
You can't get around the 3-5 day refund timeline through ACH transfers. That's as fast as it gets under the current archaic financial system.
@@bfmbtc crypto tracks every purchase. No thanks. I'll take physical currency any day. Even fiat is better than trackable traceable digital garbage. The blockchain won't be a legitimate system UNTIL governments can control it and the black market propping it up on the dark web is eliminated.
Happened to me here in LA but I was watching the order progress and noticed the shopper was adding items that I didn't order from Walmart, immediately I called Instacart support and canceled the order and reordered from another store. Didn't know it was scam at the time, I thought the shopper was just dislusional...always watch the order progress to see what's being added.
Funny how they can take your money immediately, but it takes 2 weeks to get a refund.
Good job catching them!
You one of the few smart ones
Great idea to watch the order! Thank you!!
Yes, I always watch the shoppers progress,and do an open chat if needed. I once had my order shopped and then cancelled by instacart. Said there was an issue with the register. But I wasn't charged & was able to get another shopper later.
I am a full time instacart shopper and work every day in the Austin area and I can tell you that this shopper was definitely deactivated once instacart was notified and this is NOT something shoppers can just get away with. This is a rare occurrence, and of course there will be unethical people occupying jobs of all kinds. This is not something unique to Instacart shoppers.
Not so rare I’ve had a good handful of dishonest shoppers and I say this as someone who is a shopper for Instacart and Shipt
That’s not true. The same driver has done this to multiple people on Instacart. So clearly she wasn’t removed after the first few thefts she committed.
@Lou Skunt that is absolute B.S. Instacart would not allow a shopper to overcharge a customer $400 fraudulently and just let them keep shopping. I was banned for 24 hours because my car wouldn't start and so I couldn't complete an order I had already shopped that was worth $10. Again, They wouldn't allow me to shop for 24 hours because I couldn't deliver a 10 dollar order after checkout. There is no way Instacart would shrug off a shopper charging a customer an extra $400 dollars for items they didn't even order. I would like to see a source for what you are claiming because what you are saying is incredibly damaging to our occupation and potential future customers. For clarification, I can see that small upcharges for unordered items can be easier to get away with, but to insinuate that upcharging customers $400 dollars or any substantial amount of money is easy and duplicable is absurd.
@@myralyra5978 I gave you a like. Sucks that people don't understand how RUclips comments work. Why do they like someone who repeated your comment hours after you said it first, yet no one likes your first original comment.
@@louskunt9798 EXACTLY!! He must be a head person at insta cart trying to save them! Either way ill NEVER use them again🙅🏽♀️
I’m a shopper and hate that this happened to them! I take pride in shopping for ppl bc some ppl really can’t do it. Now we’re all going to be labeled as thieves all bc of one horrible person!
My brother depends on people like you and is grateful for the service. A couple of bad apples don't spoil the whole bunch. Thank you for caring for those that can't do for themselves.
As an instacart shopper, this is despicable. There is no point in doing this either. All that’s gonna happen is going to jail and account deactivated. 🙄
No surveillance of this criminal?
Right like really people!!
Since Kroger is refusing to help them it would probably take a warrant to access the store video.
@@tncorgi92 didn't they say they gave them their money back?
When they don’t show any picture you can bet your arm the shitnozzle is black or Hispanic. If Jada S. we’re white they’d lead the story with a picture and repeat white criminal every five seconds.
@@davidd.8519 Yes. Criminals typically need to owe the money back and go to jail.
I still do my grocery shopping the old fashioned way, I do it myself.
think the dude should take it as a sign to jus walk there and walk more in general so his heart keeps working
Me too....i like to look and touch my stuff
Okay but not everyone is able to do that for different reasons 🙄
I'm going to guess you're not 250lb over weight like moat of these lazy people who use it.
@@altheadawn2531 Most of the times there are exceptions to every rule. When they're unable to shop for themselves that is a solution.
These are some of the reasons I don't want to give into using instacart, doordash, etc. You never know if you're gonna be the one to get the scammer to deliver your goods. I've seen doordash videos where the doordasher takes a picture of your food at your front door to make it look like they delivered and then pick it up and take off with your food. Even when there has been video footage of the proof doordash doesn't get back to the wronged customer
I’m an instacart shopper one time I did an order that turned out to be a redo cause the previous shopper delivered the food half eaten, bags were opened, food had bites taken out of it. some people have no shame, makes us all look bad
I had ordered a ten lb bag of fresh chicken leg and thighs, it was a time during covid lockdown, when chicken was hard to find, and I the rat who delivered my order opened my bags of chicken and carrots and took half. He got fired and shut out of any shopping app.
As a shopper I’m sorry this has happened and ppl like that make us honest loyal shoppers look horrible!!! Again I’m sorry for that happening to you all.
Exactly. I hate hearing things like this because it affects the REAL people doing this for a living. And treats people's things as if it were their own. They are paying you for goodness sakes. So frustrating.
@@genicee86 it doesnt affect us at all do you shop in north texas.. oo wait you dont! also the news station should get sued for false information! did the instacart steal ... noooo they refunded you.. that girl dont work for insta cart there not employees she prob does this with doordash first then found it to work on instacart... Also i am just curious what that person tipped... so the person drives 1 hour to the store because outside big cities shopper has to drive up to an hour... also there not paid for that only after they get to store... also they said few hundred dollars so with the normal 20 percent thats like 30 bucks tip... I can garentee there is no tip because they order it threw the grocery store! Also when you shop for someone and they say leave it at store lockers which is twice as hard as delerivy because they block the lockers you put it in with cases of soda that fall on your head! SO TIP ATLEAST 20 PERCENT IF YOU ORDER BIG! JUST HAD ONE WHERE THE PERSON TIPPED 75 BUCKS 20 PERCENT OF 500! YET THAT IS THE ONLY FAIR TIPPER IVE DONE IN 3 YEARS.. GOT THEM 3 TIMES.. BUT YOU DO HAVE TO DRIVE ON DIRT ROAD AND ALSO ITS AN HOUR AWAY FROM ME BUT ITS WORTH IT AND SHE GETS HER FOOD!
WHY DONT YOU DO A STORY ON INSTACART SHOPPERS THAT REPORT ITEMS THAT ARE CORRECT AS WRONG ITEM OR MISSING! ITS FRUAD HAD LIKE 12 ITEMS ON MY ACCOUNT AND YOU CAN NEVER GET THEM OFF... YET INSTACART DOESNT OR CANT ARREST PEOPLE FOR FRUAD BECUASE THEY PAID THE INSTACART FEE !!! ONE TIME GUY IN 15 MILLION DOLLAR HOUSE REPORTED 5 EYEY DROPS AS MISSING! THEY WERE 25 DOLLAR EYE DROPS EACH! HIS HOUSE TOOK UP A WHOLE BLOCK IN TULSA.... MAYBE THE BIGGEST AND NICEST HOUSE TOO !
ALSO I HAD A INSTACART ORDER NOT TIP ON THANKSGIVING AND INSTACART FORCED ME TO PAY FOR HIS ITEMS WITH CASH BECAUSE CARD DIDNT WORK... SO I PAID LIKE 77 DOLLARS IN FOOD AND HE DIDNT TIP ME! ALSO I NEVER GOT THE FULL AMOUNT BACK AND IT TOOK 3 MONTHS ONLY GOT LIKE 60...
@@landonbrowne6250 sounds like it's your problem. Shouldnt take the job if you don't like to drive. If someones card isn't working then their not getting the food. There's no way in hell that I'm paying for anyone else's order with my cash or any type of payment.
This was terrible. As an ex Instacart shopper, I would have customers flat out lie and say they didn’t get their groceries. They would also leave you a big tip and then take it away just to bate you into bringing groceries faster. There are just some crappy people in the world.
Once the gratuity is added it should not be able to be removed.
that sucks, BUT, the tip amount shouldn't dictate how long it takes for the order to be fulfilled. It's gotten ridiculous with tips lately. It shouldn't be the customers responsibilty to pay you the company should be paying you enough so that you don't need that huge tip. If anything, Instacart should have the tip amount hidden until the order is delivered that way everyone gets their orders and no one gets priority over anyone else based on how much they tipped.
@@NonLegitNation2 def cannot hide the tip.
Most of the customers are users. You expect me to shop for 30mins, send pics and chat, then drive 10mi, without knowing the tip? You already have folks who order 70 items, 110 units, 5 miles away, no tip. And these are the folks who are capable of shopping for themselves.
@@HI-lq4vl No one expects you to do anything. Get a different job.
People r literally evil.. I tip and never remove the tip that’s why I am rated highly in all the apps people do his job for a living lying about deliveries is not good
I never thought something like this was possible, but this is all the reasaon I need to continue shopping for myself - by myself.
I do NOT trust instacart at all ! Nor any shopping services 😡
I’m an Instacart shopper with over 1,000 deliveries and I’m sorry this happened! But there are customers trying to scam shoppers! I was literally working yesterday and received a order and as soon as I started my shop I was contacted by the customer to add 2 $50 gift cards, and that the address in the app was wrong!! Red flag 🚩 🚩🚩🚩 we as shoppers are not allowed to purchase gift cards!!! I immediately contacted customer service and had the order cancelled!!! Shoppers beware we are being scammed too!!!
I stopped doing instacart when customers started reporting not receiving high priced items or not receiving their order to get free groceries. I always disputed but that was really frustrating.
@@MayBeLane that is what is frustrating about this work their word against yours. I have learned to keep all receipts even though we literally have to submit a picture of it in the app! I dispute all claims with receipts and my side of the story and haven’t had a issue so far!! When working in customer service you have honest and dishonest customers everywhere but Instacart has been pretty fair to me in my experience and I wouldn’t let a few dishonest customers defer you from working on the platform. Good luck 🍀
Sounds like a HUGE WASTE OF TIME
It happens all the time to me, i get sketchy & weird orders all the time
@@MayBeLane, My food has been stolen several times and even dropped off at the wrong home. It's all frustrating. Receiving a refund for the food, but the driver keeps the tip. Tipping someone to steal your food or drop it off at the wrong address is crazy. Why do people accept food they know they didn't order? IDK what's wrong with people.
This seems like an inside job. A shopper can't add that amount of groceries without proper authorization.
Yeah especially since one of the comments said Kroger isn’t cooperating and allowing camera reviews
The system will not allow this much over to be charged. It will be declined. If the store called for a pick up someone in the store is stealing and Instacart is not responsible. Do they know who did the shopping? Was it an in-store Store shopper, an in-store Instacart shopper or the Instacart driver? Instacart adds money to the shopper’s card based upon the order plus about $25. It will be declined over that amount.
@@InanaNinsianna The video claims it was an actual Instacart shopper that did the shopping.
@@TaDarling1 The could be working with someone in the store. Also Instacart has “in-store” shoppers in some locations.
That’s what I’m confused cause I had a shopper say that they couldn’t get something expensive I try to add after I paid cause he said the system was declining it. So idk this situation is so weird. I wonder if they are a bit tech savvy and found a loophole.
Those two are so big that this is probably a blessing in disguise. They need to walk as much as possible. Why is everyone so sloppy now? Have some damn discipline!
That was my first thought... "Blessing in Disguise"... lol
I watched Instacart shoppers add stuff all the time to other people's orders as a cashier. They added smaller items that the customer would not notice. I reached out to Instacart and they did not care one bit lol
Insta's response to this is just as expected. Anyone who has ever had to contact support knows how incompetent and ignorant those foreign agents are.
They agents are in Alabama and some are in a island
They are incompetent!!! You will definitely get a headache trying to explain the issue to them over and over again! It's like talking to the wall and expecting a honest reply!
@@monaymonay7446 I don't doubt you, but all the agents I get have middle eastern names, and on the calls, they have thick accents.
Oh yeah
I've only had a couple of issues out of many orders with Instacart. Those times I contacted through the app online and was refunded without any questions. No major scams though.
Always use a credit card in situations like this. Once they saw the charges, it would take one call to the CC company and screenshots of the original order and the shopping spree and the CC company handles it from there. No $ tied up with your bank account.
Why I love American Express. I tell people you can give me money back or you can pay the bank back. Always changes the tune of the conversation.
Yeah cuz cc fraud when someone uses a cc that's not theirs & it's a serious crime
Unfortunately some people don’t have credit cards. And to those people who only have debit cards, it must be a real headache to have your money on hold till you have it refunded.
@@palmsandsand I love AMEX too particularly because I get a text message every single time a charge goes thru!
This is a great tip if it's a possibility.
There’s cameras in stores and at checkouts! Why not look for the ones doing this and have them arrested? It’s gotten where criminals have more rights than the victims!
theres a guy in my neighborhood here in Southern California that does this ALL the time, I’ve tried contacting instacart, they don’t care at all. It’s funny that they even sent the news channel one of their scripted responses.
I doubt he’s stealing their entire orders, but I know for a fact he’s constantly adding on snacks and food for himself that he keeps.
If they have proven theft like that I don't understand why Instacart (or the stores) aren't alerting authorities. The banks are going to start giving people trouble with refunds soon if this keeps happening even though it's not the customers fault
It costs instacart, not the banks or customers. Instacart lets their investors take the hit. They can’t really prevent it so they just ban whoever they catch. They ain’t gonna report every damn little case to local authorities around the country. Just seems ridiculous. For what? The cops ain’t gonna make Jada give Instacart the money back.
As someone who once worked for instacart I can say that they have ALOT of flaws, I had 1 shopper report fraud on an order of like 20$ which I included a picture when dropping off and still was removed from instacarts platform. When reaching out to costumer service, they did nothing even after I brought up the fraud going on, with proff. I look at it as a lesson... their customer support rarely ever speaks fluent English. I'm so sorry this happened.
It doesn’t matter how much proof time stamps or whatever they will always side with a customer no matter if it’s black-and-white in front of them showing that it was delivered
It must really depend on your history. Every single time I make the slightest mistake, I report it to support. When customers lie on me, I usually get them removed with a dispute. Or it simply could be the addresses in my area are known for fraud. I did have 4 different customers lie on me in one week. I took a long break from insta, and those disputes were not removed until the 100 order knock off. Insta is trash, I will say that.
Just so you understand, you don't work "for" these gig platforms. You're an independent contractor. You enter a binding contract to fulfill your duties when said platform. But by all means you don't work for any of them. I do Doordash, UberEats, Spark Delivery and InstaCart. I work for myself full time, when I want and as much or little as I want.
They also don’t allow u to spend over a certain amount the shopper had to add items for it to charge n at that point the customer should have noticed on her app n even Kroger has an app I say the girl definitely wrong but they should have been paying attention knowing their account is connected
Its sad because you don’t know who to trust. Ive lost my UBER EATS account because customers lied and said “I stole their food”
Don’t they have cameras in the supermarket to see who this person was who committed these crimes???
As a shopper, they don’t go over your total order charge! When you order 15$ in groceries, instacart ups it & charges you 25$ just incase of replacement items. If you try to check out it won’t go over 25$ even if they got different items & still out it in as your items. So they must’ve been hacked.
This is so sad. I started doing IC during the pandemic, but haven't worked their platform in a loooong time. Scams such as this go both ways, and IC should put something in place b/c with the rise in food prices and the looks of a recession this will keep occuring to hard working people. I once shopped an order and delivered it to a huge lavish home and once I delivered it The residents marked it as "never arrived." Lucky for me I had taken a pic through the app and also with the camera on my phone and submitted the photo along with my GPS to history to IC showing the drop off was made. Some people have no morals.
Thanks for this tip.
LOL Buys an expensive home, still too cheap to buy groceries.
Just found out about IC this second, now I'm not going to use it
Yup I always take a pic and send my personalized delivery message though the instacart app just to be safe every single time 👍
Those ppl with the biggest homes be the brokest. I used to work at a utility company here and once got a Dr. in a wealthy upscale neighborhood by the lake looking to be put on a payment plan because he couldn’t afford his energy bill. It wasn’t even over $500 but he begged me for it. There was another home in the same neighborhood who the owner used to own my kids daycare. Her house was so empty, no furniture and all you’d hear is echos. She eventually got reported for scamming and shut down. She was adding extra hours kids were signed in for smh. I hate all scammers.
My mom ordered the day before Easter, and the shopper put a bunch of substitutes for things but substituted them for meats and stuff. Instead of jalapeños and some other produce items, the shopper even picked out 2 Easter baskets for $60 total!!! My mom didn't receive her order and caught the receipt online and complained immediately. The shopper got away with all of that stuff, including 2 full Easter baskets! A new shopper was sent to get my mom's items. So horrible
The usual suspects 👉🏻 👨🏿or 👧🏾…N🥷🏿GGA’S. 😡
@@milesj179 Yep! Exactly what I was thinking.
@@milesj179 Undoubtedly. If it wasn’t a black or Hispanic they would lead with a picture and keep repeating white shopper criminal Jada S. every five seconds.
@@SheSoReRe Glad you said it 😂 some people have zero common sense focusing on skin color will have you looking goofy in the end 😂
😂😂😂😂
INSTACART AND KROGER doing the spider man meme pointing at each other to put blame on lmaoooo
And they can't find this person and arrest them..?
If she's using coupons, then she may be checking out using her store loyalty phone number. Kroger can track her this way.
But Kroger is refusing to cooperate, thereby protecting a thief over their customers. One more reason not to shop there online or otherwise.
These giant companies literally let shoplifters steal from them everyday. Unfortunately for them, its a waste of time/effort.
@@AlisonCasilli they'd cooperate with the police involved
i worked for a store (as a cashier) shopping services used a code to designate which company they work for and were not allowed to use a loyalty card or coupons when cashing out. the only coupons used were loaded to the app by the customer. even if a coupon was on a product it had to be left on for the customer to us in store. also as another poster stated its not easy to change things even for a substitution and there is a price limit on how much can be changed so i dont understand how hundreds of dollars could have been added. i had shoppers who where on hold with customer service trying to get an order to be approved over subbing a larger more expensive package of soap! there is more going on than is being told in this report.
Wow I would be highly upset if this happened to me.. why can’t people just do right in their lives.. things like this make it so hard for people to trust others which ruins society as a whole😢
because unfortunately you have people in the world who are just plain selfish, and it's all about them. I don't wish ill will towards people but I don't like them.
Most do if they didn't instacart would be out of business
Agreed, one bad apple can make the whole basket stink.
Exactly! In my small town, you used to be able to "put it on my tab" at the local stores and square up your bill on payday... It was great if you were really needing something like milk and bread or gas or whatever but didn't have the funds till payday. Unfortunately, crappy people took advantage. Now, that just sounds crazy and like they were asking to be robbed but people actually had integrity and were mostly honest back then. Things have certainly changed and definitely not for the better!!! It's truly just sad and disgusting!
I work retail and I ask "HOW is Jada S getting away with this?"
There are multiple reports of one woman doing the same crime in places that ALL have security systems.
The victim - Instacart - and the store, all have the time and date of the incidents - YET, no investigation was done to make this a Felony prosecution????
Let us just "forgive them of sin" and allow them to abuse the masses!
My sister had this happen. She ordered over $100+ worth of groceries. The app said the order was delivered. She goes to grab it only to find out it wasn’t there. She tries to contact the driver, no response. No photo of the groceries. She looked at her digital receipt and the shopper added a $200 visa gift card on it. My sister got all of her money back and Instacart blocked the shopper. I’m sure that person will be out again.
Nothing is sacred when it comes to scammers and thieves 😢
It's how America was built nothing new here.
Mostly BLMs…
She needs to be arrested and sued and drain her bank account for taking from others. What a disgusting human that person is.
If you can correctly identify the person and catch them. I suspect Instacart's vetting system isn't as strong as it should be. Then again, it seems like there are some serious flaws in their platform and system if this is possible without any kind of warning to the customers.
Was just saying how grateful I was about services like this in times when I can't physically shop for senior relatives. Had considered this route so that they wouldn't have to wait until I was able to get them. But now this scares me to risk it and will just keep pushing myself to keep them a priority so I can eliminate having them wait longer. 🙏🏿😔
Another Instacart scam (probably much more common) this happened to me:
Shopper placed $200-worth of grocery items at our doorstep, and took photos that it arrived. She then quickly proceeded to grab all the items and put them back into her car and drive off with them. How we caught her? She was so rushed doing this, she did it in front of the neighbors door and got caught red handed in the act. The neighbors then told me and I reported to Instacart. They refunded me all and deactivated that shopper’s account. However, we were left starving that night and she took our store’s last boxes of our favorite cereal and lactose-free milk. That was the biggest crime of it all 😅😭
If you pay attention to the app and notice the shopper adding random items get ahold of instacart support they will remove the shopper from the order right then in there.
Could have been one problem with this situation, they were too trusting and didn't keep a watch on the order as it was being processed.
I am embarrassed this happened, as a shopper, as well. These are the type of people that make us all look bad. There are supposed to be limits from what I understand. Just a damn criminal, unfortunately.
Don't worry Adriana, you're an awesome instashopper.
@@Limb0117 Lmaoo 😂 def broke
Being retired and on limited income, I do all of my shopping myself and feel blessed to be able to do so. After staying at home, just me and my little dog, for 3 to 4 weeks, it's nice to get out and see people, even have a conversation or two. There may come a day when I'm not able to do that. But until then I'm going to treasure every shopping trip I can make myself.
There's got to be a better way to arrange this than allowing the shopper direct access to the customer's funds.
Omgosh this happened to me during the pandemic! Instacart did not refund my money right away I had to wait. They asked me if they could deliver my food the next day. As soon as I received my refund I deleted the app!
I’m not sure how this actually happened. It seems a little odd to me since every time I’ve ever used Instacart if some thing is added to my shopping trip, it sends me a message for approval. For every single item that is different or in addition to what I have ordered. I’ve also never once had anyone tell me that they were going to deliver the groceries the next day. Very strange indeed. Of course, I always order through the Instacart app. I don’t order through the stores. Perhaps that’s the difference.
Definitely a major glitch in the system. Hopefully they fix the issue
Wouldn't adding something to the list require scanning it? Maybe the person waited until at the checkout and scanned. I don't remember what the video said and don't feel like watching it again.
@@w1975b if they try to pay for things that aren’t on the list, the amount won’t match up but that’s if you’re ordering directly through Instacart. They said they ordered through Kroger’s who then had Instacart come and pick up the order. Perhaps it’s something to do with it being done through the Kroger app.
About 70% of my Instacart experiences have been horrible. From items missing to additional items to the shoppers buying things for themselves on my dime more than once. Once when I called Instacart they said Kroger was responsible for the added items. The last time I called Instacart to report $30 taken from my account for items I never asked for and never received the customer service rep said the refund would be added to my Kroger card. It never was. I haven’t used Instacart on the Kroger app ever again from getting burned too many times. The only time I use delivery for groceries is when I’m sick so who wants to deal with this when they’re under the weather? Other retail stores (Walmart) don’t use Instacart, at least not in my area, and I haven’t had any issues like this when ordering from them.
Without legal action, people like this will continue to take endlessly from others.
As a shopper thru the platform if the customer orders thru the store and not thru the platform it changes everything even on our end. Regular orders have a limit and the payment card won’t allow it to go thru. I don’t like they are slamming all of us when most of us are reliable and honest. I keep my customers in contact at all times. Also coupons are against policy!!!!
I've been doing all my delivery and pick up orders through Walmart. So far, nothing like this has happened. They even give me Nice Goody Bags full of samples, and even Full Sized items like an 80 ct package of Mentos sugarfree gum, a 20 ct package of Voost Energy and hydration. They really do show their appreciation for doing business with them.
Wow! I've never had Walmart add anything to my cart that I didn't order. Do you have Walmart+?
In Oregon they give away free stuff too. We go there every so often for this even though we have 3 in our area but no customer appreciation days nothing.
I doubt they are giving you free goodie bags. There are a lot of times I get one to a handful of extra things that I didn't order. It's because the shopper either has more than one customer's groceries in their car and gives you a wrong bag from someone else's shopping or as they are shopping, they put something in a wrong bag. I'm sure that there are other customers out there that have gotten something I ordered, as well. If you figure out the price of and 80-ct of Mentos or 20-ct of Voost, I really doubt someone didn't pay for it. Just not you. I don't consider that a scam. Just a shopper that's not being quite as careful as they ought to be. What I hate is that once it's delivered, you have no way to contact the shopper to come back and get it. I used to shop through the actual stores website but have recently started using Instacart's own website and that seems to be a lot better with the ability to rate the shopper and give feedback as well as keep in contact with the shopper a lot easier.
@@naynay3710 I have received a goody bag from Walmart. It was a reusable shopping bag filled with coupons and samples. I have also received additional product promos. One time it was a little plastic container of cherries.
This isn’t an instacart thing. It’s a Walmart thing for the pick up that the store associates do. If home office sends the stuff they hand it out with orders
This is awful. I do instacart shopping part-time but can say they don't keep very good track of their shoppers. I used to have a retail part-time job and would see people obviously ripping customers off by adding items. I called out a shopper one time (after she got an attitude for checking ID) and broke the rules down to her, she complained to my store manager so I filed a complaint with Instacart on her. I provided them a transaction number, time, date, and location, and they told me they couldn't do anything without a name because there was no way of tracking the person (LIES) I went above them to get it resolved. The shopper did return and was very friendly after that lol.
How horrible I’m a instacart shopper after a long waitlist. I hope that driver got deactivated and had to pay customer back. People like that make the rest of us look bad. Some people can’t get to the store elderly, disabled people with Covid, moms with no cars, I swear some people are scumbags!
I’m an Instacart shopper and I don’t understand how this could happen. Instacart would have been notified immediately cause the cash out wouldn’t have matched up to the scan in items total for the customer order.
That shopper would have most certainly been flagged immediately and Instacart probably sent them notifications and then tried contacting that shopper cause that’s what they do if something isn’t right to that magnitude.
Like seriously, I get notified if I get one item wrong in the customer order so I just don’t get how something like this happened.
I’m sure they were fired instantly as a contractor then Instacart refunded the customer per the refund policy.
Exactly what I said. I worked for Instacart throughout the entire pandemic for 2 1/2 years. A lot of the stories people are talking about are not true. I’ve said the same thing. There is a limit of how much you can spend. Over $100 more is not even possible. However, as I stated as well as a comment on here, they are literally hiring homeless people and illegals to do the shopping now. They are hiring anyone they can because no one will take a $7 batch with no tip for a crap ton of items for a crap ton of miles. It makes no sense…
@Natalie喝茶 which means you got notified. Which means her story still makes no sense. So what is your point? Also you don't think there is a price limit for replacing an item? Pretty easy to program. . . All you need is to tell the system any item being replaced can only be so many dollars more or less. So your point is moot bud.
@@williamthompson1455 it's called email spamming. they do get notifications but the scammer spammed the email so they don't see the notification 🤦♀️
Are they able to track down Jada S. And are they able to press charges? Krogers has cameras at their self checkouts, are they able to ID her and provide a pic to authorities?
They should do a story on how scammers pretending to be customers try to get ahold of an instacart shoppers account so they can steal their money out of there account.
Warning, if a customer wants you to call them by using a different phone number, either don’t do it or block your phone number before calling. Getting your phone number is the first part of the scam.
I had a Walmart shopper do this to me. The idiot forgot to turn off the GPS, and I watched my order pass my location and go to a different address. I wondered if he was making double deliveries, but he still hadn't moved after 15 minutes. The address happened to be a complex where I used to live, about 5 minutes from me. I drove by there, the GPS was still on, and it showed his car in his reserved parking spot. He had taken my groceries. During this time, the app had informed me there was a delay. I called customer service and they cancelled the order. I had to go into the app, myself, to cancel the $15 tip. After I cancelled with customer support, I saw his GPS disappear. He was still logged in as if he was delivering my groceries. I have no idea what happened to him, but I memorized the car and the name. Never got him as a shopper again, so maybe he was fired. Grocery bill was about $90, so not bad but still theft.
Same thing happened to me with Kroger and I demanded the thief be fired. I signed up for Walmart delivery after that and haven’t had any issues.
My first second Walmart delivery order disappeared. I tracked it from the store to my street. Never got to my house. Walmart did refund me. Another time I had 15 items missing
Lmfao I stopped delivering for Walmart when one of my drop offs Said he didn't know rather ti get his gun or not when I showed up.
I was shopping at Walmart, I mean I was physically in the store shopping, I was checked out by a cashier who overcharged me, I didn't catch the overcharge until I reviewed my receipt in my vehicle. I went back into the store with my receipt and my cucumber and was told by the cashier I had to go to customer service for a refund AND THEN I was accused of lying and shoplifting because the customer service girl said the UPC code on the cucumber was incorrect (like that's my problem not the produce manager's problem)! Long story short they called me a thief and a liar, made be unload all my groceries from my vehicle (accompanied by a Walmart employee), they rescanned all my purchases and WALA, the error was made by the cashier just like I said. Then the customer service girl asked that I wait while she rescanned my items. I told her to keep her groceries, I'd buy them elsewhere. She says, "but that would be inconvenient," like being called a liar and a thief, made to haul all my groceries back into the store, and being embarrassed while all the other customers got to watch me have to prove my innocence to an idiot that thought someone would steal a vegetable that is 90% water! Yeah, Walmart way to treat you paying customers while the real shoplifters walk out with a basket full of TVs and electronics without anyone trying to stop them. Oh yeah, I also cancelled my Sam's Club membership since they are a part of Walmart. Rant over.
Instead of firing her, they should've had an order for and then cops waiting in the parking lot to pick her up
THIS EXACT THING HAPPENED TO ME IVE BEEN TELLING PEOPLE on my very first order too like wtf???? ive been looking up to see if other people had this experience and they're always like "no, why would you accuse someone of that" uhhh looks like its a real thing after all
Has happened to me when I placed large orders, shopper was done shopping in 5 min and said they delivered my order. Mean while I'm looking at the map and they are nowhere near by.
It happened to me also!
I'm an Instacart shopper and people like this make Instacart and their shoppers look bad...I've been doing Instacart shopping for customers for almost a year now and I love it. Unfortunately there are people out there that are in it for the wrong thing, Like this situation. Please know that it is not like this for the majority of us that are doing it for income and to help people out. It makes me sad to see this. And mad because it makes me as a shopper look bad. I'm sorry this happened to this family...
People who are desperate and in need will do desperate types of things like stealing. Though personally, I would hope that stores would work with folks in true need to get prices down for folks. I just spent 100$ on groceries and could only really afford 50$. It went through only because I have the money available, but it’ll end up being not available for other stuff later.
@@OrionOlamPiksie And sometimes they're just deviant thieves.
Instacart also overcharged on your card as a hold. They tried to hold an additional 26.00 above the order charge. Lose them.
“Contractors” are the destruction of accountability. This is the first time I have EVER seen someone made whole, ever.
And why hasn’t this person been arrested?
YOU NEED TO ASK? Catch the NAME?
@@frlouiegoad4087 it was a rhetorical question.
Instacart or the victims would have to press charges. Instacart won't take action they are the only ones with all her information. Lazy.
This story has so many holes in it. If you're a shopper, you'd know.
To everyone who doesnt know how it works shoppers are independent contractors. They work on the instacart platform to fulfill orders this means there are rare occasions where a shopper may decide ill quit instacart but before i do ill steal all those groceries as i know they will deactivate afterwards. If a shopper scams you you will receive a refund theres nothing really to worry about you just happened to get a scrupulous shopper that time.
Something was fishy with the whole order. Instcart never allow us to hold a customer to deliver the next day and who would agree to that.
Unscrupulous
White privilege
Assuming that Instacart has the contractor’s identity and contact info and confirmation of that… but is not necessarily true. Seems that the app isn’t reliable.
But considering the time waiting for that refund, it's better prevented than corrected after the fact.
I do instacart everyday and I was off by a few bucks , the transaction didn’t go through. I never want to rip shoppers off , I need them .
And I, as a an Instacart shopper, feel guilty if I buy one too many paper bags for the customer.
Thank you for posting this, I'm going to stop using Instacart since they never show any accountability
Wow. Thanks for the warning.
They may have removed the"shopper" but tbh that's hoping this person wasn't using a family or friends acct. What's to say they weren't working under someone else's name and won't just reapply? File charges ASAP
As an instacart shopper sometimes they have an online order at Kroger where you have to scan the barcode before they start scanning items so if you scan something that’s not on the list it won’t go through it’s also at Costco and Sams Club too
Yes, I stop shopping with them when they started adding additional monies to be placed on hold. Then the shoppers stated majority of my items were out of stock. When I called the store, it was a lie. Called Instacart and they gave Mr a $5 credit towards my next order. Haven't used then since. I would rather get Door-Dash other than use them. Bad service and call center. Ruined my peace of mind because I work from home.
Yeah, I’ve had bad experiences with door dash and InstaCart. I usually just shop for stuff myself. I usually end up shopping for InstaCart and I’ll replace stuff when it’s out of stock too, but yeah, the shoppers get timed on each order, and slower shoppers get less access to batches. Those of us paying attention and actually shopping the orders and actually trying to do well, get punished for doing the orders well and end up not being able to do more shops.
The last time I was going to order delivery from Walmart, the only item found from my list was 3 cups of yogurt. I wasn't going to pay $15.00 for that! So I cancelled the order. The yogurt I get is expensive but not $5.00 each.
No Tips, No Trips!
No Tips, We Take!
😂😂😂
This pisses me off since I rely on their services due to distance to store and lack of a ride most of the time. Hopefully this was just a one off issue. The shoppers I had so far are pretty amazing and I appreciate them a lot.
This is so true! I have stopped using them because of them stealing and adding lots of items.
as an Instacart worker, seeing a video like this is a little bit sad. It’s upsetting that somebody would do this, while shopping for another person‘s order, but it’s also upsetting because a video like this can be damaging to a job that we do. Many people might choose not to order from Instacart now, and that could be me losing out on work. As someone who does Instacart 9 to 5 Monday to Friday, I could not even imagine adding something to an order that wasn’t supposed to be there, this is something that definitely does not happen often as it would cost the person their job. I promise you 9.9 out of 10 InstaCart shoppers want to please you, I want nothing more to get your order to you perfect, no issues, and on time. once your rating drops below either 4.7 or 4.5 out of five you automatically don’t get as many orders offered to you. also I’m not sure how the Instacart card that the shopper had allowed them to check out with a balance over what was already decided on the app, and that’s on Instacart. normally there’s only a little bit extra as a bumper, like $10-$20 but not like hundreds of $
Why only "a little bit sad"? Just curious
That's pretty clever. These companies better close these loopholes, sounds costly.
Aren’t there cameras at grocery stores? Time stamps?
I had a bad experience with Instacart. First problem: The lady doing my shopping substituted an off-brand item instead of what I requested ( she wasn't supposed to make any substitutions without my permission). Problem #2: an item that I ordered wasn't in the bag. The shopper insisted it was in the bag. She had an extremely nasty attitude. Basically, accusing me of lying. When I called customer service, they refunded the missing item but seemed as if their employee's rude, thieving, and lying behavior was no big deal. Instacart is a good idea in theory, but in practice who they hire can make or break their company. I won't be using Instacart again.
Karen alert
Next time go to the store yourself
This is true. I personally don’t use it to order food, but I do shop for folks. Thing is I have trouble getting batches because I’m a slow worker, I like to be thorough and have the order actually right, thing is, when I don’t receive communication from the customer, it makes it hard to shop the items that are unavailable or hard to find. Sometimes folks end up getting off brand stuff just because that’s the store brand and it’s what’s available in case the customer is unreachable. In that case, we are timed on the order and every second counts towards being able to get future batches. When we shop alone, and have no help with time, it makes it harder to get future orders.
And you don’t seem like a Karen, just someone who wants specific stuff. If you’re that specific though, be sure to be in contact with the shopper, and make sure to list no substitutes or be near the phone. We are timed on each order by seconds completed. Ei 60 seconds per item leads to better orders to shop later. If you truly dislike store brand stuff then yes, try to communicate that to the shopper expediently.
I also use IC, and thankfully, I haven't had too many issues, as far as what happened to the couple in the video; however, some of the shoppers are not the best at communication and comprehension and just do whatever they want to get in and out. Some will not communicate if a substitution needs to be made and they can't find either option and will either refund the money or just get any old thing off the shelf. It is certainly a roll of the dice when you choose to use a delivery service, whether that is potential fraud, miscommunication, carelessness, inattention, etc.
Spend some time get it done myself , save the headache.
You waited a full day for your perishable items from a market and didnt think anything of it? LMAO
loling at me getting an instacart ad right as the video ends 😂
😮so sorry hope she's caught and punished
It looks like everyone should do their own shopping in person.
Not everyone is able, im 34 and my back goes out if carry more than 4o pounds 😢, i used to come home with 4huge bags of food now I have to Amazon.
Not everyone can😑
It would be great exercise for them too looks like they can use it.
I used to love doing my own shopping. Unfortunately I live in a part of town in my city where there is no grocery store close enough to walk to. When my car died, that was it for me. With economy the way it is, I can't afford to replace it. And the sad thing is, I live in a house with several roommates who have vehicles and never once do they offer to give me a ride or take me with them when they go. I have to spend 30% of my meager food budget on tips, taxes and fees. You don't think I'd rather shop for myself and have a better diet?
@@tulanzuya can you afford a moped or bicycle? not asking in a rude way, just if you hadn't considered it
I've used it a few times in '20
But now i mostly use it as a shopping list for when i finally get to the store
An instacart shopper stole groceries from Frys (Kroger) to the tune of $610 while shopping for my daughter and her husband. At first Instacart and Frys were saying they couildn't do anything about it but then Instacart figured out it was flat out theft and restored their money overnight, thank goodness. One of the red flags was that the shopper sent my daughter and her husband a whole list (my daughter and her husband's whole grocery list) of items that 'weren't available so their order was canceled. Then the Instacart shopper shopped for themselves for things like Crown Royal and beer and three hundred dollars of prime rib steaks using my daughter's credit card to secure it (my daughter and her husband are vegetarians so you can guess how they felt about that). So now, we've wised up and will NOT have shopping done by Instacart until they have better controls. Too much risk.
People really need to start going to the store themselves no matter what. Did they ever catch that thief?
It wasn’t a person… it was a instacart bot
I am not able to go, My car FAILED EMMISSIONS! I can not drive it. I do not have the $MONEY$ for the very high repair cost, They are FORCEING older cars OFF the street.
Some people can't go. I delivered to someone who had hip surgery.. how can they go?
most of the people who order from instacart and really rich, old or are disabled
They need to add some kind of thing to prevent them from adding items that aren’t on the list. If they try to scan something not on the list, it shouldn’t be charge. And Instacart should put a red flag when it reaches over the estimated total.
I live in NE Ohio, and I've never had a problem with Instacart. Being disabled, I have a hard time walking to the grocery store even though it's only about 50 yards away from where I live. Between Instacart and Wal-Mart, i get all my groceries delivered.
Same person shopping at the same store? sounds like a worker doing some undercover work at the store on their lunch break
I AM SORRY FOR YOU GUYS..GOOD TIME TO CHANGE SOME HEALTH HABITS FOR YOU BOTH..BLESSINGS 🙏
I have been using Instacart since 2016 and have had an order stolen but, I can say that Instacart handled it properly💯 It's sad to hear this because it makes it bad for the service as it has been a Blessing for me and others,🌟
I once placed an order via Instacart and wrote specific instructions to the deliverer to find my apartment. I told her everything and she still dropped the order off at the wrong apartment complex, wrong building and wrong unit number everything. She did not even take a picture of the delivery and I could not get in contact with her to fix it. I ended up deducting her tip altogether, giving her one star rating, and I reported her to Instacart. To make matters worse, I was on my period at that time and I had a bunch of snacks in that order. I never got them nor could I get a replacement because by the time this all happened the store was closed for the night. People are idiots when it comes to instructions especially since COVID-19 lockdown happened and it takes everything in me not to yell at them.
i keep the digital receipt from orders and cross check them to make sure that is the only items we get.
Absolutely. I check it immediately!! That crook would be caught before she got back in her car
Ive had some Instacart shoppers treat it like their own business with their own cards thanking the customer for letting them shop for you ect..
Then I've had some roll up obviously high ASF on HARD drugs all nodding out or just tweaked out. To a point where their looking at my lawn mower and shovels like what your going to come back at night and take my rake a d broken mower.... Ridiculous
Luscious Lashes 😂🤣🤣
😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂⚰️
🤦🏽♀️
One full proof way to prevent yourself from getting ripped off is to add money you’re going to spend on your order to a separate accounts, such as a cash app, then use that to pay for the approximate amount during check out to fulfill your order for Instacart.
At no point in time should you be charged additional funds for your order, and the Instacart shopper, should they choose to take the path of the Darkside, can’t steal anything more than what’s there!
This is what I refer to as a “disassociated account,” where your main bank account/funds will not be affected by what happened to the people in this video.
Also an instacart shopper never done this ever I do get customers that want things added but it’s always good to have communication with your customer I don’t ask I take pictures before adding things even if they ask me to add it i always double check to make sure it’s correct then I add it! But sorry to this family and anyone else that faced this problem with another person shopping for you!
As a shopper myself it’s horrible to hear this. I mean we work extremely hard to shop for families that can’t because of there busy schedules.
Do u still make good $?
@@lionheart93 I’m new to this but I can’t complain plus tips are pretty good 👍 weekends are the best
That's not true! Instacart won't let you add a certain amount! I've had customers add items and it had to be approved by customer service first!
yeah but problem is even if customer doesnt approve it on app when you checkout the cashier doesn't know that you added those items and will scan them. Instacart needs a whole rehaul to fix the app
I've been screwed over by a few different companies in the past. Luckily most of them rectified what they did. This person probably ended up in no trouble and just moved on to a different job the next week to scam more people