WARNING: I am no longer recommending the Mokwheel brand. Based on my own experience and others, they company is very slow to provide support and to correct warrantee issues. New customer have waited 2-3 months to receive accessories that were promised. Some customers have unresolved maintenance and warranty problems. Although I think the bikes are great, buying would be risky in my opinion.
Thanks for the shout back. Actually, it's the pivot pin that runs parallel to the handlebars and allows you to both raise the bar and bring it back closer to the seat. (shortening the reach). Thanks again and continued success.
I really hope this video brings attention to mokwheel and they will do right by you and any other customer service issues because I'm enjoying my basalt so far and would hate to have invested in a bike that has crappy customer service
I went all in on the Basalt ST and have been adding upgrades. I can't ride it just yet due to medical issues with right knee pain. Working out to increase mobility and making progress. Hope to try the back on some short trips within the next two weeks. Concerned about the bad press, but will give it a chance.
The issue isn't the bikes, its the lack of support on the occasion something does go wrong. I know several people that purchased the brand and have had no issues.
Thank you for the warning! I have been waiting and keep monitoring for the last 6 months, to see which brand faulter and have customer issues. My colleague just bought Mokwheel just recently, but I have been gearing toward either Wired Freedom or Himiway Cobra; but I am more moving towards Wired Freedom - 1st-company is local to us IL, so I can just go over their HQ and pick it up - support local business, right; 2nd, never heard any issues mechanical, support, or purchasing wise, have good power & programming; cost lower than Himiway. Himiway, pretty much same reason as Wired Freedom, except for the price; comfortable to ride, stylish, thickest tires in the market. I'm in a waiting list for Wired, step-over, right now.
Can you tell me how to tighten the adjustable handlebar stem on the Mokwheel Basalt? It has a tendency to move several degrees on bumpy terrain no matter how much the pivot joint is tightened.
I no longer own my basalt and they have changed them since the original came out. So I can't help you much. If its just rotating there should be 2 or 4 screws where the handlebar attached to the stem, if they were tight it should not rotate. If your referring to lining up the wheel with the handlebars, check the stem bolt that runs down inside the stem. Its what hold the front forks on.
Thanks for this. Both Mok wheel and Rad had deals going on. I was leaning towards Mok Wheel because all the added benefits. I purchased a Rad to be safe. Better customer service.
Thanks so much for posting! Curious, do you have an update yet? I'm very concerned because I have a Mokwheel Mesa Plus ST and it's doing the EXACT same thing. I have a PayPal claim open but they FINALLY answered and said they would send me a new controller. If Mokwheel is this prone to problems, though, I'm worried that if I accept their deal, the new controller will do it too and then I no longer have PayPal protection. You cannot dispute something twice. I would totally be at Mokwheel's mercy during my warranty period.
I received the sensor yesterday. But they sent me a Torque and my Basalt is the first generation and needs a Cadence. I sent them an email and already heard back from them today. They processed a new order for the correct cadence sensor so it should get here in about a week. It seems most people that have had problems eventually get it resolved, it just takes much longer than it should.
@@EbikeReviews Thank you! That's good to hear that most people get their problems resolved. I was getting ready to tell PayPal I want to return it because of known problems. Maybe I'll see how it goes. Maybe I can get the new part, install it and test it before I even have to close the dispute. By the way, the reason it's a dispute is Mokwheel completely ignored me for 2 weeks. I hope your new sensor works for you 😃 EDIT: I mean I hope the 2nd sensor they're sending works
The bikes really are great, just hope you don't have problems because it may take a while to get fixed. They have sold a lot of bikes the last 6 months, and most people love them and don't have any issues. Don't turn away because of one video. Keep ding research.
Dang, I thought I had found the brand that was reliable and affordable. Guess not. I’ll keep looking but hope you have some recommendations that would help narrow the search. Just need a comfortable bike for our Florida trails. Thanks!
Mokwheel it a good brand, I had problems but that does not mean you will. Customer service is bad. Check your local dealer, many carry the brand. Also look at the Troxus Explorer.
Just bought the wife the Mesa. First ride out.. at the end of the driveway all power was lost. The first email they replied quickly. Today I’m calling them because something needs done! The very first ride! Went about 700 feet then dead!!!
Dang, wish I would have found your channel sooner. I can assume who you talked too with Mokwheel based on a call i had with them. Just boght the same bike a month ago. Im coming up to that 200 mile mark....
@@EbikeReviews I hear it's fine (if you call, not email). But many people say they are very reliable and long lasting, so I hope there is no need to ever call them 😁
Every bike can have an issue. The Baslat is actually a great bike. But the company and their customer service is terrible. I'm still waiting to hear from them, its been 6 days.
The display takes several seconds before it will turn on after pressing the power button. So press and hold for 5-10 seconds. Look for an on/off button on the battery, some ebikes have them, some don't. My bike was the first generation, things have changes since then so I don't know if you have one or not. While the battery is removed, look inside the compartment and make sure nothing is blocking the connection. Next I would check the wiring connections to make sure all are plugged in like they should. I hate to ask, but... is the battery fully charged?
It was really weird, I charged the battery while I assembled it. It showed complete charge. The first time it powered up, but I wasn't ready for the initial ride so I powered off. Then when I was ready for the first ride I could not get it to power. I checked the connectings and battery compartment. everything looked great. Thank you for your reply. That was solid toubleshooting procedure. I'm gonna do a little filming so I can provide Mokwheel with some visuals. I'll probably copy you after I upload, just for grins... thank you again ;9) @@EbikeReviews
That doesn't bode well for this company. There are a bunch of Lectric XP YT channels who have proved over and over again the durability/reliability of their affordable e bikes. This is one of the reasons they sell so many.
have over 5k on mine, this guy dooming and glooming , electronics fail if they handle under warranty and get it up and running is the real test see, how that goes
My Lectric XP 2.0 had its controller blow up while I had my dogs in a bike trailer. I was 17mi from home. Long, hot, and painful push home. LECTRIC, BEEF UP THAT WEAK LITTLE CONTROLLER!
EXTREME BUYER BEWARE: only get this bike or any bike from Mokwheel if you enjoy having an absolute NIGHTMARE of a time dealing with support. There are many other bikes better than this for the
Just bought the wife the Mesa. First ride out.. at the end of the driveway all power was lost. The first email they replied quickly. Today I’m calling them because something needs done! The very first ride! Went about 700 feet then dead!!!
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
WARNING: I am no longer recommending the Mokwheel brand. Based on my own experience and others, they company is very slow to provide support and to correct warrantee issues. New customer have waited 2-3 months to receive accessories that were promised. Some customers have unresolved maintenance and warranty problems. Although I think the bikes are great, buying would be risky in my opinion.
Bummer. I just bought one. I sure hope I don’t experience similar issues.
@@cato451 The bike is great and a lot of people are enjoying them. Hopefully things will be fine.
@@cato451 had any problems?
any updates? about the support?
@@z3ro7o no I problems for me. Bike runs great.
Thanks for the shout back. Actually, it's the pivot pin that runs parallel to the handlebars and allows you to both raise the bar and bring it back closer to the seat. (shortening the reach). Thanks again and continued success.
I really hope this video brings attention to mokwheel and they will do right by you and any other customer service issues because I'm enjoying my basalt so far and would hate to have invested in a bike that has crappy customer service
Well unfortunately, its been that way from the beginning. I just hope you don't have any issues so you don't need to contact them.
I went all in on the Basalt ST and have been adding upgrades. I can't ride it just yet due to medical issues with right knee pain. Working out to increase mobility and making progress. Hope to try the back on some short trips within the next two weeks. Concerned about the bad press, but will give it a chance.
The issue isn't the bikes, its the lack of support on the occasion something does go wrong. I know several people that purchased the brand and have had no issues.
Thank you for the warning! I have been waiting and keep monitoring for the last 6 months, to see which brand faulter and have customer issues. My colleague just bought Mokwheel just recently, but I have been gearing toward either Wired Freedom or Himiway Cobra; but I am more moving towards Wired Freedom - 1st-company is local to us IL, so I can just go over their HQ and pick it up - support local business, right; 2nd, never heard any issues mechanical, support, or purchasing wise, have good power & programming; cost lower than Himiway. Himiway, pretty much same reason as Wired Freedom, except for the price; comfortable to ride, stylish, thickest tires in the market. I'm in a waiting list for Wired, step-over, right now.
Can you tell me how to tighten the adjustable handlebar stem on the Mokwheel Basalt? It has a tendency to move several degrees on bumpy terrain no matter how much the pivot joint is tightened.
I no longer own my basalt and they have changed them since the original came out. So I can't help you much. If its just rotating there should be 2 or 4 screws where the handlebar attached to the stem, if they were tight it should not rotate. If your referring to lining up the wheel with the handlebars, check the stem bolt that runs down inside the stem. Its what hold the front forks on.
There’s a screw under the stem. Tighten that and the handlebars will not move.
Thanks for this. Both Mok wheel and Rad had deals going on. I was leaning towards Mok Wheel because all the added benefits. I purchased a Rad to be safe. Better customer service.
FedEx has my Ranger s. I;m getting it this Friday. How to install the suspension seat post that you recommended?
Whoo hoo. I hope you able to get out and enjoy it Optunity. Watch out for the front brake line and make sure its not rubbing.
What navigation apps do you use? I know there are speciality biking apps.
I use Ride With GPS at the moment.
Thanks so much for posting! Curious, do you have an update yet? I'm very concerned because I have a Mokwheel Mesa Plus ST and it's doing the EXACT same thing. I have a PayPal claim open but they FINALLY answered and said they would send me a new controller. If Mokwheel is this prone to problems, though, I'm worried that if I accept their deal, the new controller will do it too and then I no longer have PayPal protection. You cannot dispute something twice. I would totally be at Mokwheel's mercy during my warranty period.
I received the sensor yesterday. But they sent me a Torque and my Basalt is the first generation and needs a Cadence. I sent them an email and already heard back from them today. They processed a new order for the correct cadence sensor so it should get here in about a week. It seems most people that have had problems eventually get it resolved, it just takes much longer than it should.
@@EbikeReviews Thank you! That's good to hear that most people get their problems resolved. I was getting ready to tell PayPal I want to return it because of known problems. Maybe I'll see how it goes. Maybe I can get the new part, install it and test it before I even have to close the dispute. By the way, the reason it's a dispute is Mokwheel completely ignored me for 2 weeks. I hope your new sensor works for you 😃
EDIT: I mean I hope the 2nd sensor they're sending works
Wow I’m so glad that I researched and found your video, I was ready to pull the trigger on a Basalt ST, time to find another brand.
The bikes really are great, just hope you don't have problems because it may take a while to get fixed. They have sold a lot of bikes the last 6 months, and most people love them and don't have any issues. Don't turn away because of one video. Keep ding research.
Mokwheel own can I ask what the issue was? Sensor?
Yes it was the sensor.
Dang, I thought I had found the brand that was reliable and affordable. Guess not. I’ll keep looking but hope you have some recommendations that would help narrow the search. Just need a comfortable bike for our Florida trails. Thanks!
Mokwheel it a good brand, I had problems but that does not mean you will. Customer service is bad. Check your local dealer, many carry the brand. Also look at the Troxus Explorer.
I just bought two bikes. Mesa and their big boy. And the mesa died after 700 feet of riding! F me.
Just bought the wife the Mesa. First ride out.. at the end of the driveway all power was lost. The first email they replied quickly. Today I’m calling them because something needs done! The very first ride! Went about 700 feet then dead!!!
I like the mirrors on your bike, have you done a review on those?
Yes, ruclips.net/video/Hhl1sIL9X0g/видео.html
Dang, wish I would have found your channel sooner. I can assume who you talked too with Mokwheel based on a call i had with them. Just boght the same bike a month ago. Im coming up to that 200 mile mark....
You may be fine, some people don't have any problems at all. I honestly think Mokwheel is a one man company.
Your videos are a reason i decided agaonst buying a mokwheel. I went with a juiced ripcurrent S
I hope they have better customer service.
@@EbikeReviews I hear it's fine (if you call, not email). But many people say they are very reliable and long lasting, so I hope there is no need to ever call them 😁
I was considering this vs the radrover.. i guess ill cross this off my list. I hope they address your issues!!
Every bike can have an issue. The Baslat is actually a great bike. But the company and their customer service is terrible. I'm still waiting to hear from them, its been 6 days.
@@EbikeReviews lectric respond message and email within 24 hours and fraction of costs. I don’t even know how these Chinese companies can compete
@@zhuzhuzhzu9403 Well people are buying these other brands so they will keep selling. Competition is good.
I got mine. assembled. but it will not turn on. I would appreciate any suggestions. I will be in their ear Monday morning.....
The display takes several seconds before it will turn on after pressing the power button. So press and hold for 5-10 seconds. Look for an on/off button on the battery, some ebikes have them, some don't. My bike was the first generation, things have changes since then so I don't know if you have one or not. While the battery is removed, look inside the compartment and make sure nothing is blocking the connection. Next I would check the wiring connections to make sure all are plugged in like they should. I hate to ask, but... is the battery fully charged?
It was really weird, I charged the battery while I assembled it. It showed complete charge. The first time it powered up, but I wasn't ready for the initial ride so I powered off. Then when I was ready for the first ride I could not get it to power. I checked the connectings and battery compartment. everything looked great. Thank you for your reply. That was solid toubleshooting procedure. I'm gonna do a little filming so I can provide Mokwheel with some visuals. I'll probably copy you after I upload, just for grins... thank you again ;9) @@EbikeReviews
I hope you get it all worked out. @@newsense2435
That doesn't bode well for this company. There are a bunch of Lectric XP YT channels who have proved over and over again the durability/reliability of their affordable e bikes. This is one of the reasons they sell so many.
have over 5k on mine, this guy dooming and glooming , electronics fail if they handle under warranty and get it up and running is the real test see, how that goes
No, it wouldn't be so bad if they didn't already have a reputation of poor customer service. I'm aware things happen, and things need to get repaired.
@@EbikeReviews as does most of them , peope really only call customer service to complain, its kinda what its there for
This was a great ride... until it wasn't. Have you ever broke down while out on a ride?
My Lectric XP 2.0 had its controller blow up while I had my dogs in a bike trailer. I was 17mi from home. Long, hot, and painful push home.
LECTRIC, BEEF UP THAT WEAK LITTLE CONTROLLER!
@@fozzsr Wow, sorry to hear that. I'm just not trusting the brand, I wanted to, but the quality just isn't there.
I have a bike shop that sells them that can fix them for me
Well, i guess no Mokwheel for me
Nice ride but can you quit with tbe music
Seriously the music?!!
EXTREME BUYER BEWARE: only get this bike or any bike from Mokwheel if you enjoy having an absolute NIGHTMARE of a time dealing with support. There are many other bikes better than this for the
haahhahaah some friend he is by going off without you wow and buy cheap what did you expect.
We planned it for him to finish the route and come back again while I waited. Not everyone can afford $3500 for a ride.
Just bought the wife the Mesa. First ride out.. at the end of the driveway all power was lost. The first email they replied quickly. Today I’m calling them because something needs done! The very first ride! Went about 700 feet then dead!!!