Im assuming if it were a virus, it would be a constant problem. My mouse + keyboard work fine 80% of the time, and then at random they both will start acting glitchy at the same time. Also, If i replace them both with wired ones, will the problem likely go away?
There is no connect button on my receiver, when i hold the connect buttons nothing happens, both wont connect but have new batteries. Is there an installation driver i need?
g57 hp wireless mouse freez after 3 sec,when click buttonon mouse then it starts moving. plz send me solution. i think it's in built feature of this but i don't want it. i want my mouse to work atleat 30sec if i don't touch it . waiting for reply
Hello guys ! i have an Hp wireless multimedia keyboard and mouse . i lost the receiver that came into with it . can i connect the mouse using the inbuilt bluetooth in my hp 15n209tx laptop?
If possible, try connecting the mouse to another PC to see if it works for a different PC (this will help rule out issues with your PC). If it still doesn't work, and you know for sure the batteries are good, it's possible the mouse hardware has failed and needs to be replaced.
i have wireles keybord,so before my windows startup and i want to boot my pc i cant use any keys exept F1,F2,F3,F4,F5,F6,F7,F8,F9,F10,F11 and F12 please help me
i have wireless mouse name fha-3412 and i did all steps in video my muse has stopped synchronize with the receiver i want the way that enable me to reset it and i don`t know how please help thanks
Did you by chance make any changes to your PC before this happened, such as running a registry or PC cleanup utility? Have you tried plugging your mouse and keyboard into a different port? Your problem probably is software related, but it's hard to say a driver would fix it, particularly if you can't get into Windows to run the driver.
Shut your PC all the way down. Unplug the power cable (and if you have a laptop remove the battery). Press and hold the power button for 10 seconds. Then (reattach the battery on a laptop) plug it back in, and restart the PC. If that doesn't work, try plugging it into another USB port. If you have a desktop and have it plugged into the back, try plugging it into a front port. Also, see if other USB devices work from the ports to make sure it's not a USB port issue.
If the Mouse and Keyboard are USB 3.0 and your PC only supports USB 2.0, you can't do much to make this work. One thing I would try is to update the PC's chipset driver or see if there are any updates for USB drivers for your PC. If this does not work, the mouse and keyboard may just be incompatible. This is a common issue with new USB 3.0 devices on older systems that came before USB 3.0 was available. It's a hardware issue rather than software.
Ok. It sounds like you may be having USB port issues or possibly your new mouse and keyboard are for USB 3.0 and your PC only support 2.0? Do other USB devices work on your PC when you plug them in? If other devices work, but the mouse and keyboard don't, I would suspect they are not compatible with the USB port or they need a specialty driver installed before connecting the device to the PC.
Does neither the mouse or keyboard work? When you plug in the wireless receiver to the USB port, does the PC show that it recognizes it (makes a noise when you plug it in, and/or shows by the time that a new devices was connected)? If the PC doesn't recognize when you plug in the receiver, that tells you there is an issue with the PC recognizing the device. I'm not sure about the System Restore issue mention.
Are you sure the receiver has a light? Some don't have a light. Does the PC try to plug and play it as a device when you first plug it in? After plugging it in, have you looked in Device Manager to see if it is listed or if there is an unknown device listed? Have you tried plugging it into another PC? If the device doesn't show up in your PC, and doesn't show up on another PC, it's possible the device is bad.
Are you saying that your X key keeps adding Xs even when you don't press it? If so, it could be you have a stuck key or that something was spilled on the keys. I'm not sure what keyboard you have, but some keyboards you can pop the keys off and check under it for anything that may be causing a problem. Don't pop them off though if you don't know you can put them back on.
Hmmm....if you know the batteries are good (I would use brand new batteries for testing), but the mouse still won't connect to any computer, it could be that the mouse is failing, One thing I would try is to move the USB receiver to a different port, restart the PC, and then try the mouse and keyboard again to see if there are any changes to which device works.
Well, if the mouse and keyboard didn't work in another computer and you are sure you have good batteries in them, that could mean they are no longer working. If you plug another device into your USB ports, like a camera or printer or external hard drive, do the ports work?
Are you saying that the USB mouse and keyboard don't work, or are you talking about every thing that you plug into the USB ports? Also, have you tried the USB ports on the front and back of the PC? It's hard to say what could be wrong unless I know more details of what is happening.
If you google that error message, there are some Microsoft forums links that are at the top of the results. The first one has an answer that could fix this error. As far as the mouse/keyboard problem, what exactly isn't working?
Ah, ok. If all the ports have stopped working, it's possible it's a driver issue, registry problem, or maybe hardware failure. I would try updating the chipset driver for your PC first before messing with the registry or assuming it's failed hardware.
Did you try changing the batteries? How about connecting the USB receiver to a different USB port? Try using it on another computer if possible, just to see if it works. If it doesn't work on another computer either, it could be the mouse hardware has failed.
Hmmm...that does sound like either a driver conflict or a registry conflict. Have you tried completely removing the driver and application that cause the keyboard to stop working, and then reinstall the keyboard driver?
Have you followed all the steps in this video? Does your mouse work? Does your keyboard work on another computer? There are a number of things you can try to help close in on where the problem is occurring.
I'm not sure how old your mouse is or what it's warranty is, but if it's in warranty, you may be able to call the manufacturer and get a replacement. If it's not in warranty, you can buy a new one.
+Tetris Playz I would request you to contact our phone support to fix this issue. Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Are you sure the batteries are good? You may want to also try connecting it to another computer and see if the same problem remains. Maybe there is some other conflict going on.
If you've changed the batteries, tried re-syncing it with the computer, and tried it on another computer and it still doesn't work, there is a good chance that the hardware has gone bad.
If you tried all the steps (including seeing if it works on another PC) and it still doesn't work, it's possible your mouse hardware has stopped working and you may need to replace it.
Are you saying the mouse laser (red light on the bottom) isn't working? Have you tried putting in brand new batteries and switching the mouse power on and off to make sure it isn't stuck?
thanks guys! it helped me a lot. =) thanks for that "synchronization." I actually have three devices that needs to function and your tutorial works smoothly as I expected. Million thanks! God Bless! =) I'm Grant from Philippines! =)
This sounds like either the mouse laser is going bad or it can't track with the surface you have the mouse on. Are you using a mouse pad, or working on a non-shiny surface?
Hmm...that is odd. Are you positive the batteries are good? Weak batteries can cause issues like this. You may also want to see if there is an updated driver for your mouse.
Did the mouse and keyboard come with a driver? Does the wireless receiver and the mouse and keyboard have "connect" buttons to sync them up with the PC?
Is there a "sync" button on the USB receiver? Does the keyboard work? Can you try plugging it into another computer and see if it recognizes the mouse?
Have you noticed if it happens with a specific program that you are using when you notice it? Then next time it happens, right-click the bottom bar of your desktop (where there are no icons) and select "Start Task Manager". Look at the programs and processes that are open and running when the lag happens. On the processes screen see if there some programs using A LOT of resources at the time it lags.
my mouse is not wireless and its not working... i tried restarting, and what happened is it worked for 5 seconds and died again... btw the red lazer light is always on..
+Kevin Baaklini I see that you made several posts in close order. What is the model of the computer and which operating system are you using? ( ow.ly/DKshH ), ( ow.ly/DoX7C ) Also what is the type model or type of the mouse that you have?
Please reply ASAP :) My mouse is a wireless mouse and I just changed it from my desktop to my laptop. I went to go and put it back onto my desktop BUT the mouse won't work... Since my desktop doesn't have like a mousepad (unlike my laptop) I can't click on "install device" or something like that. I try to use arrow keys but it just doesn't work. I've restarted loads of times and this is so frustrating. Please help! (If it makes all of it makes sense and also I used the arrow keys and keyboard to login and stuff)
Hello Creamyxox, what operating system are you running on your desktop computer? If you could provide that and what the product number of the mouse and the computer are I would be happy to assist you.
hi i m siraj from pakistan i have facing problum with connecting with my hp morfdiuo mouse connect with defrent dongle... how i can configure with hp dongle model.m/n SD 2060....dongle with same size but not connect with this mouse..acutuly some one stolen my dongle from my PC..and i have another mouse wich are damage...so can use the dongle of same mouse but not configure plz help me any one. Regarde siraj khan
If you open up the bottom of the mouse there is a CONNECT button you can old down for 5 seconds and see if you can get it to connect. Otherwise, there are not a lot of options on a mouse if that does not work you need to purchase a new mouse.
I'm having trouble with my mouse. See, I have the Dell Inspiron One. The Touch screen Desktop, and the mouse doesn't seem to be responding. The battery's are new, and the power button at the bottom of the mouse is green. Which indicates it's good. I tried the method of connecting it, but it doesn't work. The only thing I can use is my Keyboard. Not even the little ray of red light turns on at the bottom of it. And I don't know what to do. I've also checked if the mouse needed and update and no, everything seems to be up to date. I have a windows 7 by the way.
I bought an HP all-in-one computer with a wireless keyboard and mouse, and after using it for half a year the keyboard started to behave disruptively. the number key on the right side of the number keyboard. Wonder could it be the driver's problem?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the wireless keyboard. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3Oo1of3 Regards, HP Support
every hp mouse I have ever used on this system lags and or shuts off for a few seconds sometimes it only comes back on to move a few cm and stops again. it's something to do with with Windows, probably driver installation errors in the registry or something. this hp mouse is unusable but if we go into recovery mode or into the bios it works fine. random linux distro? works fine. ms needs to really fix this driver issue, its horrible. for some reason its only hp mice, that I have came across anyways. hp you need to start supplying software again.
Hello I just bought a HP Ultra thin Wireless Keyboard, when I took it out of the box and attached it to my laptop it was working fine. My problem started when I pushed the sleep button on the Keyboard. After waking the computer up over 2 hrs later the keyboard refused to operate, I have revmoved the batteries and put in brand new ones, I have switched usb ports and tried another computer to no avail. I have also tried to do a shut down and restart of the system as well as a system restore what else could I possibly do to get it working
Hello Branden Dier, I would recommend that you call HP Technical Support. This sounds like and Out Of The Box issue and you will want to have this documented and give HP the opportunity to ensure you have a properly working product.
Hi guys, Ive got a Radius wireless mouse with a very small receiver with no signal button on it. After taking the receiver out and replacing it in a week later has caused everything to stop working. Under the mouse itself there is an off and on button and a small insert for the receiver. I am trying to restore my Dell Mini10 travel laptop but this is also not working for some reason. Any tips on how I can try to connect things again? (batteries are new)
None of this explains why my cordless mouse and keyboard both stopped working at the same time. I have an all in one, so no external receiver. Batteries are new. Nothing described here works at all. It works well when I plug in corded, but I want to stay with remote.
Hi Gabi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with wireless keyboard and mouse. I will do my best to assist you. Please refer to the instructions mentioned under these documents to fix the issue: bit.ly/2WGTYeA and bit.ly/3jlZajV Binu_HP Social Media Tech Support
I keep on getting awful lag with my mouse and my keyboard keeps on hanging and thiiiiiiinnnnngs ggggttttt typed liiike thiiiis. I've checked my batteries and I moved the dongle around, but I find that if your mouse and keyboard are at the side of your computer, it makes it so much worse. It's like the wooden desk is stopping the signal in a way.
Hi, all the USB ports do the same thing. (showing HID compliant mouse) I think the first time I got it going, it was just plug and play with no set up needed. I don't even see the lazer from the bottom anymore so Im suspecting it's broken. Any ideas of what I can try? I cant send you the website of the mouse because youtube blocks websites
Hi, the laptop works fine. I removed the mouse receiver when I went traveling with my pc and when I returned and put it in again, the mouse stopped working. When I put the receiver in the USB slot, it does make a noise that it is recognized but thats it. Is there a way to manually try and connect things like through hardware devices or something?
The problem I have is only my numlock and cpaslock key is working. But anyother keys are not working. And my receiver is not like this. It doesn't have a light. Its like a little Bluetooth receiver. Please help
+Top Technomation Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected. Perform the following tasks mentioned under the document in the order given. Try using the device after each task to see if the issue is resolved: bit.ly/3LMJRsL
This is not working for me. I have a Pavilion 23 e2 vision hp desktop computer. The little connector thingy is smaller and looks different. There's no reset buttons on the keyboard or mouse. h e l p My mouse is turned on. I did everything you said and changed the batteries.
I cant believe this was made 9 years ago I thought it was made in 2018 XD Also I have a problem with the scrolling wheel it keeps jumping up and down when I try to scroll down
yeah ? I got all of these and I bought it like in 5 months, hp haven't this good quality ! my other mouse and keyboard from microsoft is better ... I bought it in 3 years ago,and it has blue laser that work on everything and it cost the same as the hp mouse !!
Started using wireless keyboard and mouse since 2005. No, they are more of a hassle ...fast forward 14 years, same bull shit. The connection , the mouse died too frequently.
The hp mouse is so baaadd! I bought the product (model G5N) about 3 weeks ago and now it doesn't even work. I tried all the methods in the video the mouse wont work the light flashed but the curser doesn't move
My mouse has fine batteries and clear moving area with a clear mouse mat but my mouse drags along slowly than normal? so I have to drag it round like 3 times to get it to open internet, Could you explain what I do?
i have a HP wireless mouse x3000, and my problem is if i dont move the mouse for about 15 to 30 seconds it tuns off, until i click on it and it turns on again. normally it doesnt bother me that much the problem is when i am playing, that small time when i have to click for it to turn on its enough to get me killed. can anyone help me please? thanks
Diogo Santos I suggest following this document (c00006821) on Wireless Keyboard and Mouse Troubleshooting. If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Problems not resolved here. Grr. I never had an issue with my hp all in one until I did a clean install of windows 11. Now my mouse and keyboard don't work with it.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with wireless keyboard and mouse. I will do my best to assist you. Please refer to the instructions mentioned under these documents to fix the issue: splr.io/6050c26Qa and splr.io/6051c26Qx Regards, HP Support
OMG... am using same keyboard and mouse.. last two years am not using this mouse because its not working, after i saw this video i take my mouse and go through the instruction woow now its working... thanks
i have been using my mouse but suddenly quit working. i moved the batteries around and it worked again for a few mins but now it refuses to work or come on at all. (have toggled the on/off switch a few times)
But how do you connect when the dongle doesn't have a connect button? The video shows dongles with no connect button around 13 minute mark but doesn't show the connecting process with that one. Do you just put it in the port and hold the connect button on the keyboard?
Hi Shelaswau, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in connecting your wireless mouse. I will do my best to assist you. May I know the model number of your mouse? Please let us know. Binu - Social Media Tech Support
i am using hp wireless keyboard,but the battery which is put in the keyboard working for one day,then its not working.I hope that you will give reply with good suggestion
Mouse isn't even showing up-nothing helped. When I try to connect a keyboard, it says there's a password on it when I never set one and it can connect to other devices without one. Any solutions?
I have a HP 230 Bluetooth Keyboard and mouse. Not all the characters match what is on the key when typed. I can't find hyphen for instance. I can't find semi colon, and in some instances, characters are present that aren't shown on the key. How can this be fixed? Help!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the Bluetooth keyboard. I will do my best to assist you. Your Bluetooth keyboard can stop working if the batteries are worn out or not installed properly. To test the batteries, you can simply replace them with brand new ones or recharge the batteries by connecting the charging cable to a power source. If your keyboard has an On/Off switch, make sure it's set to On Binu-HP Social Media Tech Support
Hi, the problem is the characters on the keyboard keys are not what shows up on the screen. Not in all cases. But in those I mentioned. Semi-colon, hyphen.... as an example. Mine is a 230 Blue Tooth keyboard and mouse no USB, no on/off button. The mouse is fine. I can type ok, but some characters I can't find because when you press them, they show a different character on the screen. I will replace the battery, but seems odd that that would be the issue with so few character issues. Thank you!!!!@@HPSupport
I think the keyboard keys don't represent a typical U.S. character arrangement. On my keyboard is a N with a wavy line over it, that is a Mexican character symbol. But I found on my computer a Key Identifier, which shows you where to find the character you need. So I will have to relearn this keyboard character arrangement. THank you.
This video helped me to fix my keyboard which otherwise i was feeling has broken. It saved me money to buy the new one. Thanks for the good demonstration
Hello Diamond64123, If you could provide additional information such as your operating system and the product number to your computer it would help greatly in assisting you. Also if you could provide any additional information such as error messages or where the mouse fails that would help as well.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Regards, HP Support
My keyboard and mouse isnt working even i changed batteries, my mouse is lit but the cursor isnt on the screen and not moving, while my keyboard doesnt do anything
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FTQRSF Binu - Social Media Tech Support
I have a question, i have a HP-2000-2d60dx laptop, windows 8.1 and some games i have downloaded from steam(game app to donwload games from) and some of the games have major mouse and keyboard lag. i have ggogled it but everything i find relates to windows 7 so i cant attempt those fixes... PLEASE HELP
My keyboard and mouse were working perfectly fine yesterday, and now they both are lagging at what seems to be the same time. Im assuming low batteries wouldnt be a problem unless its coincidentally low on both the keyboard and mouse. I will try the steps provided in this video, but I am just curious, will a virus ever effect a wireless mouse and keyboard? Everything else is working fine on my computer, nothing is slow or lagging, other than the keyboard + mouse.
My HP Pavilion g7-2235dx just suddenly wont recognize my USB mouse. It's connected because it lights up and its present in the device manager but still wont move :/ it keeps disconnecting and connecting by itself but the light still remains on during this disconnecting and connecting. This has happened before and a simple system restore to a restore point fixed it but now since the recent Windows 8 Update no system restore works :/ even to the point before the update where it was working :(
keyboard wont work in bios so i resetted it. now i still cant use my keyboard in bios and my cpu's Ghz is on stock and i cant oc it back. but a few weird things are : when i spam like arrow down when bios is booting and keep on doing this while its booted it does move through the options for a split sec but then it just doesnt work again. the system time is also frozen in bios.
Im using the hp touchsmart 600, my mouse stopped working a few days ago i've been trying to figure out what happend by replacing the batteries with the newer ones but nothing works. Every time I turn the mouse off and then on it flashes red and that usb thingy flashes blue when I plug it in the side of my computer! :( Please help!
JESUS!justtellmehowtomakethedamnthingwork!
xD
Im assuming if it were a virus, it would be a constant problem. My mouse + keyboard work fine 80% of the time, and then at random they both will start acting glitchy at the same time. Also, If i replace them both with wired ones, will the problem likely go away?
My mouse is not working. the laser is not lit. I have changed the batteries and still nothing
Thanks for the feedback. Glad it helped!
There is no connect button on my receiver, when i hold the connect buttons nothing happens, both wont connect but have new batteries. Is there an installation driver i need?
Thanks for watching and providing feedback! Glad you got it working.
Is the proper USB port or a driver I've got this same keyboard and mouse, but no USB. Do I need it
Sir, I bought the same wireless mouse and keyboard , but I accidentally lost the USB reciever, now, are the mouse and keyboard of any use?
+Memes Nation I am sorry. You need to purchase new mouse and keyboard.
Can help me ..?
I cant use my mouse .. The laser is light .. But its not working ... I have try new mouse but still not work .. What could i do ?
Awsome, that worked for me and now my keyboard is working!! Thank you so much guys! Much of help to our world!!!
+Grace shiru Glad to know that the video has helped you fix the issue!!
My mouse work but keynord not working
g57 hp wireless mouse freez after 3 sec,when click buttonon mouse then it starts moving. plz send me solution. i think it's in built feature of this but i don't want it. i want my mouse to work atleat 30sec if i don't touch it . waiting for reply
+Himanshu Dixit Please refer to the instructions under this document to fix this issue: bit.ly/2WGTYeA
@@HPSupport i checked it, there is some other problem, plz try to solve it
I'm not sure what you are asking. Are you saying your USB ports don't work?
never again hp mouse!
my keyboard isnt tying i tried replacing the batteries and it still wont type
Hello guys ! i have an Hp wireless multimedia keyboard and mouse . i lost the receiver that came into with it . can i connect the mouse using the inbuilt bluetooth in my hp 15n209tx laptop?
If possible, try connecting the mouse to another PC to see if it works for a different PC (this will help rule out issues with your PC). If it still doesn't work, and you know for sure the batteries are good, it's possible the mouse hardware has failed and needs to be replaced.
it does not respond like if i press one key some times it opened documents or google chrome and it opes many tabs
Have you tried the other steps we mentioned, like plugging in the receiver to a different USB port, restarting the PC, and try to re-sync the mouse?
Yes. Nothing you say works for my Pavilion 23 e2 vision hp desktop computer
i have wireles keybord,so before my windows startup and i want to boot my pc i cant use any keys exept F1,F2,F3,F4,F5,F6,F7,F8,F9,F10,F11 and F12 please help me
i have wireless mouse name fha-3412 and i did all steps in video my muse has stopped synchronize with the receiver i want the way that enable me to reset it and i don`t know how please help thanks
Try pressing and holding the connect button on both the dongle and the mouse.
Did you by chance make any changes to your PC before this happened, such as running a registry or PC cleanup utility? Have you tried plugging your mouse and keyboard into a different port? Your problem probably is software related, but it's hard to say a driver would fix it, particularly if you can't get into Windows to run the driver.
Shut your PC all the way down. Unplug the power cable (and if you have a laptop remove the battery). Press and hold the power button for 10 seconds. Then (reattach the battery on a laptop) plug it back in, and restart the PC. If that doesn't work, try plugging it into another USB port. If you have a desktop and have it plugged into the back, try plugging it into a front port. Also, see if other USB devices work from the ports to make sure it's not a USB port issue.
If the Mouse and Keyboard are USB 3.0 and your PC only supports USB 2.0, you can't do much to make this work. One thing I would try is to update the PC's chipset driver or see if there are any updates for USB drivers for your PC. If this does not work, the mouse and keyboard may just be incompatible. This is a common issue with new USB 3.0 devices on older systems that came before USB 3.0 was available. It's a hardware issue rather than software.
Ok. It sounds like you may be having USB port issues or possibly your new mouse and keyboard are for USB 3.0 and your PC only support 2.0? Do other USB devices work on your PC when you plug them in? If other devices work, but the mouse and keyboard don't, I would suspect they are not compatible with the USB port or they need a specialty driver installed before connecting the device to the PC.
Does neither the mouse or keyboard work? When you plug in the wireless receiver to the USB port, does the PC show that it recognizes it (makes a noise when you plug it in, and/or shows by the time that a new devices was connected)? If the PC doesn't recognize when you plug in the receiver, that tells you there is an issue with the PC recognizing the device. I'm not sure about the System Restore issue mention.
Are you sure the receiver has a light? Some don't have a light. Does the PC try to plug and play it as a device when you first plug it in? After plugging it in, have you looked in Device Manager to see if it is listed or if there is an unknown device listed? Have you tried plugging it into another PC? If the device doesn't show up in your PC, and doesn't show up on another PC, it's possible the device is bad.
Are you saying that your X key keeps adding Xs even when you don't press it? If so, it could be you have a stuck key or that something was spilled on the keys. I'm not sure what keyboard you have, but some keyboards you can pop the keys off and check under it for anything that may be causing a problem. Don't pop them off though if you don't know you can put them back on.
Hmmm....if you know the batteries are good (I would use brand new batteries for testing), but the mouse still won't connect to any computer, it could be that the mouse is failing, One thing I would try is to move the USB receiver to a different port, restart the PC, and then try the mouse and keyboard again to see if there are any changes to which device works.
I'm not sure what you mean. Have you watched the video?
Well, if the mouse and keyboard didn't work in another computer and you are sure you have good batteries in them, that could mean they are no longer working. If you plug another device into your USB ports, like a camera or printer or external hard drive, do the ports work?
Are you saying that the USB mouse and keyboard don't work, or are you talking about every thing that you plug into the USB ports? Also, have you tried the USB ports on the front and back of the PC? It's hard to say what could be wrong unless I know more details of what is happening.
If you google that error message, there are some Microsoft forums links that are at the top of the results. The first one has an answer that could fix this error.
As far as the mouse/keyboard problem, what exactly isn't working?
Ah, ok. If all the ports have stopped working, it's possible it's a driver issue, registry problem, or maybe hardware failure. I would try updating the chipset driver for your PC first before messing with the registry or assuming it's failed hardware.
Did you try changing the batteries? How about connecting the USB receiver to a different USB port? Try using it on another computer if possible, just to see if it works. If it doesn't work on another computer either, it could be the mouse hardware has failed.
My Problem is that my Mouse is lagging in the Game League of Legends but on the other Games my mouse works without Problem ???
Hp i need help my keyboard won't work again
+Daddy isaiah Please refer to the instructions under this document to fix this issue: bit.ly/31hftSR
Hmmm...that does sound like either a driver conflict or a registry conflict. Have you tried completely removing the driver and application that cause the keyboard to stop working, and then reinstall the keyboard driver?
Have you followed all the steps in this video? Does your mouse work? Does your keyboard work on another computer? There are a number of things you can try to help close in on where the problem is occurring.
I'm not sure how old your mouse is or what it's warranty is, but if it's in warranty, you may be able to call the manufacturer and get a replacement. If it's not in warranty, you can buy a new one.
i use a hp wireless mouse mg-1451 but the thing you have to put in the Pc is a little dented :(
+Tetris Playz I would request you to contact our phone support to fix this issue. Please follow these steps to reach them.
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Are you sure the batteries are good? You may want to also try connecting it to another computer and see if the same problem remains. Maybe there is some other conflict going on.
If you've changed the batteries, tried re-syncing it with the computer, and tried it on another computer and it still doesn't work, there is a good chance that the hardware has gone bad.
If you tried all the steps (including seeing if it works on another PC) and it still doesn't work, it's possible your mouse hardware has stopped working and you may need to replace it.
Are you saying the mouse laser (red light on the bottom) isn't working? Have you tried putting in brand new batteries and switching the mouse power on and off to make sure it isn't stuck?
thanks guys! it helped me a lot. =) thanks for that "synchronization."
I actually have three devices that needs to function and your tutorial works smoothly as I expected. Million thanks! God Bless! =)
I'm Grant from Philippines! =)
This sounds like either the mouse laser is going bad or it can't track with the surface you have the mouse on. Are you using a mouse pad, or working on a non-shiny surface?
Hmm...that is odd. Are you positive the batteries are good? Weak batteries can cause issues like this. You may also want to see if there is an updated driver for your mouse.
on my wireless microsoft keyboard the numbers on the side do not work, it does the hotkeys instead how can i change it back to numbers
Did the mouse and keyboard come with a driver? Does the wireless receiver and the mouse and keyboard have "connect" buttons to sync them up with the PC?
Is there a "sync" button on the USB receiver? Does the keyboard work? Can you try plugging it into another computer and see if it recognizes the mouse?
Have you noticed if it happens with a specific program that you are using when you notice it? Then next time it happens, right-click the bottom bar of your desktop (where there are no icons) and select "Start Task Manager". Look at the programs and processes that are open and running when the lag happens. On the processes screen see if there some programs using A LOT of resources at the time it lags.
my mouse is not wireless and its not working... i tried restarting, and what happened is it worked for 5 seconds and died again... btw the red lazer light is always on..
+Kevin Baaklini I see that you made several posts in close order. What is the model of the computer and which operating system are you using? ( ow.ly/DKshH ), ( ow.ly/DoX7C ) Also what is the type model or type of the mouse that you have?
Have you tried moving the receiver to a different USB port?
Please reply ASAP :)
My mouse is a wireless mouse and I just changed it from my desktop to my laptop. I went to go and put it back onto my desktop BUT the mouse won't work... Since my desktop doesn't have like a mousepad (unlike my laptop) I can't click on "install device" or something like that. I try to use arrow keys but it just doesn't work. I've restarted loads of times and this is so frustrating. Please help!
(If it makes all of it makes sense and also I used the arrow keys and keyboard to login and stuff)
Hello Creamyxox, what operating system are you running on your desktop computer? If you could provide that and what the product number of the mouse and the computer are I would be happy to assist you.
hi i m siraj from pakistan i have facing problum with connecting with my hp morfdiuo mouse connect with defrent dongle... how i can configure with hp dongle model.m/n SD 2060....dongle with same size but not connect with this mouse..acutuly some one stolen my dongle from my PC..and i have another mouse wich are damage...so can use the dongle of same mouse but not configure plz help me any one.
Regarde
siraj khan
If you open up the bottom of the mouse there is a CONNECT button you can old down for 5 seconds and see if you can get it to connect. Otherwise, there are not a lot of options on a mouse if that does not work you need to purchase a new mouse.
If the batteries are good, and other PCs also can't recognize the mouse, I'm thinking the mouse (or receiver) hardware could be failing.
I'm a little confused. Are you saying the laptop works until you put the mouse receiver in the USB port and then everything stops working?
Does it have a "sync" button on the dongle and the mouse? If so, push the button on the dongle first, and the button on the mouse second.
I'm having trouble with my mouse.
See, I have the Dell Inspiron One. The Touch screen Desktop, and the mouse doesn't seem to be responding. The battery's are new, and the power button at the bottom of the mouse is green. Which indicates it's good. I tried the method of connecting it, but it doesn't work. The only thing I can use is my Keyboard. Not even the little ray of red light turns on at the bottom of it. And I don't know what to do. I've also checked if the mouse needed and update and no, everything seems to be up to date. I have a windows 7 by the way.
Oh, here's a bit more:
The mouse was working perfectly two days ago. I don't know why it's acting up now.
I bought an HP all-in-one computer with a wireless keyboard and mouse, and after using it for half a year the keyboard started to behave disruptively. the number key on the right side of the number keyboard.
Wonder could it be the driver's problem?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the wireless keyboard.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/3Oo1of3
Regards,
HP Support
@Diem751 It could be interference with the wifi signal or it could also be that your mouse batteries are dying or weak.
every hp mouse I have ever used on this system lags and or shuts off for a few seconds sometimes it only comes back on to move a few cm and stops again. it's something to do with with Windows, probably driver installation errors in the registry or something. this hp mouse is unusable but if we go into recovery mode or into the bios it works fine. random linux distro? works fine. ms needs to really fix this driver issue, its horrible. for some reason its only hp mice, that I have came across anyways. hp you need to start supplying software again.
+rd400d Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2WGTYeA
Hello I just bought a HP Ultra thin Wireless Keyboard, when I took it out of the box and attached it to my laptop it was working fine. My problem started when I pushed the sleep button on the Keyboard. After waking the computer up over 2 hrs later the keyboard refused to operate, I have revmoved the batteries and put in brand new ones, I have switched usb ports and tried another computer to no avail. I have also tried to do a shut down and restart of the system as well as a system restore what else could I possibly do to get it working
Hello Branden Dier, I would recommend that you call HP Technical Support. This sounds like and Out Of The Box issue and you will want to have this documented and give HP the opportunity to ensure you have a properly working product.
Hi guys, Ive got a Radius wireless mouse with a very small receiver with no signal button on it. After taking the receiver out and replacing it in a week later has caused everything to stop working. Under the mouse itself there is an off and on button and a small insert for the receiver.
I am trying to restore my Dell Mini10 travel laptop but this is also not working for some reason. Any tips on how I can try to connect things again? (batteries are new)
None of this explains why my cordless mouse and keyboard both stopped working at the same time. I have an all in one, so no external receiver. Batteries are new. Nothing described here works at all. It works well when I plug in corded, but I want to stay with remote.
Hi Gabi, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with wireless keyboard and mouse.
I will do my best to assist you.
Please refer to the instructions mentioned under these documents to fix the issue: bit.ly/2WGTYeA and bit.ly/3jlZajV
Binu_HP Social Media Tech Support
I keep on getting awful lag with my mouse and my keyboard keeps on hanging and thiiiiiiinnnnngs ggggttttt typed liiike thiiiis.
I've checked my batteries and I moved the dongle around, but I find that if your mouse and keyboard are at the side of your computer, it makes it so much worse. It's like the wooden desk is stopping the signal in a way.
Hi, all the USB ports do the same thing. (showing HID compliant mouse)
I think the first time I got it going, it was just plug and play with no set up needed. I don't even see the lazer from the bottom anymore so Im suspecting it's broken. Any ideas of what I can try? I cant send you the website of the mouse because youtube blocks websites
Hi, the laptop works fine. I removed the mouse receiver when I went traveling with my pc and when I returned and put it in again, the mouse stopped working. When I put the receiver in the USB slot, it does make a noise that it is recognized but thats it. Is there a way to manually try and connect things like through hardware devices or something?
The problem I have is only my numlock and cpaslock key is working. But anyother keys are not working. And my receiver is not like this. It doesn't have a light. Its like a little Bluetooth receiver. Please help
+Top Technomation Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected. Perform the following tasks mentioned under the document in the order given. Try using the device after each task to see if the issue is resolved: bit.ly/3LMJRsL
This is not working for me. I have a Pavilion 23 e2 vision hp desktop computer. The little connector thingy is smaller and looks different. There's no reset buttons on the keyboard or mouse. h e l p My mouse is turned on. I did everything you said and changed the batteries.
+Joyce Anderson If a wireless mouse or keyboard does not respond, check for connection and power issues as mentioned here: bit.ly/31hftSR
I cant believe this was made 9 years ago I thought it was made in 2018 XD
Also I have a problem with the scrolling wheel it keeps jumping up and down when I try to scroll down
+Thegaming Channel Please refer to the instructions under this document to fix this issue: hp.care/2stow37
yeah ? I got all of these and I bought it like in 5 months, hp haven't this good quality ! my other mouse and keyboard from microsoft is better ... I bought it in 3 years ago,and it has blue laser that work on everything and it cost the same as the hp mouse !!
Started using wireless keyboard and mouse since 2005. No, they are more of a hassle ...fast forward 14 years, same bull shit. The connection , the mouse died too frequently.
+N N Please follow the guidelines in this document to fix this issue: hp.care/2p9KIxO
The hp mouse is so baaadd! I bought the product (model G5N) about 3 weeks ago and now it doesn't even work. I tried all the methods in the video the mouse wont work the light flashed but the curser doesn't move
+Kareemt Tayeh Please follow the guidelines in this document to fix this issue: hp.care/2p9KIxO
My mouse has fine batteries and clear moving area with a clear mouse mat but my mouse drags along slowly than normal? so I have to drag it round like 3 times to get it to open internet, Could you explain what I do?
If your keyboard works, you can use Tab to move selections on the screen, and then press Enter to make the selection.
i have a HP wireless mouse x3000, and my problem is if i dont move the mouse for about 15 to 30 seconds it tuns off, until i click on it and it turns on again.
normally it doesnt bother me that much the problem is when i am playing, that small time when i have to click for it to turn on its enough to get me killed.
can anyone help me please?
thanks
I'm using the same keyboard and mouse, but my left button doesn't work.
I've tried everything you guys do in the video but nothing works,
Any help?
Diogo Santos I suggest following this document (c00006821) on Wireless Keyboard and Mouse Troubleshooting.
If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
What PC model do you have? Have you tried restarting the PC? Is there a connect button on the mouse?
Problems not resolved here. Grr. I never had an issue with my hp all in one until I did a clean install of windows 11. Now my mouse and keyboard don't work with it.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with wireless keyboard and mouse.
I will do my best to assist you.
Please refer to the instructions mentioned under these documents to fix the issue: splr.io/6050c26Qa and splr.io/6051c26Qx
Regards,
HP Support
OMG... am using same keyboard and mouse.. last two years am not using this mouse because its not working, after i saw this video i take my mouse and go through the instruction woow now its working... thanks
Glad it helped you out!
i have been using my mouse but suddenly quit working. i moved the batteries around and it worked again for a few mins but now it refuses to work or come on at all. (have toggled the on/off switch a few times)
In that case I would recommend replacing the batteries; they are most likely drained.
But how do you connect when the dongle doesn't have a connect button? The video shows dongles with no connect button around 13 minute mark but doesn't show the connecting process with that one. Do you just put it in the port and hold the connect button on the keyboard?
Hi Shelaswau, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in connecting your wireless mouse.
I will do my best to assist you.
May I know the model number of your mouse?
Please let us know.
Binu - Social Media Tech Support
i am using hp wireless keyboard,but the battery which is put in the keyboard working for one day,then its not working.I hope that you will give reply with good suggestion
+Durga prasad Kakarla Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected as mentioned here: bit.ly/2ZFGGAu
Mouse isn't even showing up-nothing helped.
When I try to connect a keyboard, it says there's a password on it when I never set one and it can connect to other devices without one. Any solutions?
+Kasey C. Please perform the steps mentioned under this document to fix this issue: hp.care/2p9KIxO
@JessiebelleTX :)
I have a HP 230 Bluetooth Keyboard and mouse. Not all the characters match what is on the key when typed. I can't find hyphen for instance. I can't find semi colon, and in some instances, characters are present that aren't
shown on the key. How can this be fixed? Help!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the Bluetooth keyboard.
I will do my best to assist you.
Your Bluetooth keyboard can stop working if the batteries are worn out or not installed properly. To test the batteries, you can simply replace them with brand new ones or recharge the batteries by connecting the charging cable to a power source. If your keyboard has an On/Off switch, make sure it's set to On
Binu-HP Social Media Tech Support
Hi, the problem is the characters on the keyboard keys are not what shows up on the screen. Not in all cases. But in those I mentioned. Semi-colon, hyphen.... as an example. Mine is a 230 Blue Tooth keyboard and mouse no USB, no on/off button. The mouse is fine. I can type ok, but some characters I can't find because when you press them, they show a different character on the screen. I will replace the battery, but seems odd that that would be the issue with so few character issues. Thank you!!!!@@HPSupport
I think the keyboard keys don't represent a typical U.S. character arrangement. On my keyboard is a N with a wavy line over it, that is a Mexican character symbol. But I found on my computer a Key Identifier, which shows you where to find the character you need. So I will have to relearn this keyboard character arrangement. THank you.
really helped me out keyboard keys were not functioning correctly after synchronizing and using a different USB port fixed the issue.
+Alphonse Frascato Glad to know that the video has helped you fix the issue.
This video helped me to fix my keyboard which otherwise i was feeling has broken. It saved me money to buy the new one. Thanks for the good demonstration
Hello, I have a Mini 2.4GHz Mouse I tried everything you guys said it still does'nt work can you please respond!!
Hello Diamond64123, If you could provide additional information such as your operating system and the product number to your computer it would help greatly in assisting you. Also if you could provide any additional information such as error messages or where the mouse fails that would help as well.
Why would you do a hard shutdown when your keyboard is working? Whoever hired you is oblivious to your ignorance.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP computer?
May I know the computer you are using?
Let me know!
Regards,
HP Support
My keyboard and mouse isnt working even i changed batteries, my mouse is lit but the cursor isnt on the screen and not moving, while my keyboard doesnt do anything
+Gabriel Hawks Please follow the guidelines in this document to fix this issue: hp.care/2p9KIxO
My HP all in one key board just stopped working and has very little ware and this is the third HP I’ve had problems with
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the keyboard of your computer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FTQRSF
Binu - Social Media Tech Support
I have a question, i have a HP-2000-2d60dx laptop, windows 8.1 and some games i have downloaded from steam(game app to donwload games from) and some of the games have major mouse and keyboard lag. i have ggogled it but everything i find relates to windows 7 so i cant attempt those fixes... PLEASE HELP
My keyboard and mouse were working perfectly fine yesterday, and now they both are lagging at what seems to be the same time. Im assuming low batteries wouldnt be a problem unless its coincidentally low on both the keyboard and mouse. I will try the steps provided in this video, but I am just curious, will a virus ever effect a wireless mouse and keyboard? Everything else is working fine on my computer, nothing is slow or lagging, other than the keyboard + mouse.
My HP Pavilion g7-2235dx just suddenly wont recognize my USB mouse. It's connected because it lights up and its present in the device manager but still wont move :/ it keeps disconnecting and connecting by itself but the light still remains on during this disconnecting and connecting. This has happened before and a simple system restore to a restore point fixed it but now since the recent Windows 8 Update no system restore works :/ even to the point before the update where it was working :(
Hi! how to fix a wireless keyboard the only key is working is arrow up,down,left and right other key is not working? TIA
+Edel Zapanta Please perform the steps mentioned under this document to fix this issue: bitly.com/2RoXsM2
keyboard wont work in bios so i resetted it. now i still cant use my keyboard in bios and my cpu's Ghz is on stock and i cant oc it back. but a few weird things are : when i spam like arrow down when bios is booting and keep on doing this while its booted it does move through the options for a split sec but then it just doesnt work again. the system time is also frozen in bios.
Im using the hp touchsmart 600, my mouse stopped working a few days ago i've been trying to figure out what happend by replacing the batteries with the newer ones but nothing works. Every time I turn the mouse off and then on it flashes red and that usb thingy flashes blue when I plug it in the side of my computer! :( Please help!