Testing Uber Eats, Foodora and SkipTheDishes (Marketplace)
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- Опубликовано: 15 ноя 2018
- What are you really buying into when you order from a food app? We tested Canada’s top three apps - Uber Eats, Foodora and SkipTheDishes - to rate their delivery time and prices, and reveal hidden markups you didn’t know you were being charged. And we dig into how they treat their couriers. To read more: cbc.ca/1.4895801
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A lot of respect for Foodora for doing the interview. I've never even heard of them. Must be a Canadian based company
@Trusty I'm in the USA, only heard of Uber Eats. Never the other 2
@@BubbleGumzKorner Door Dash?? Grub hub??
foodpanda is the same company owned by delivery heroes from berlin. i asked restaurants myself too but foodpanda rates have the same price for Burger King, Jolibee (Philippines thats where i am) but some restaurants have higher rates on the app than the restaurant and lastly, foodpanda offers a lot of discounts for everybody so i guess once in a while. discounts to all and later on. rates goes high back. Free delivery too. I'm a delivery rider for foodpanda. I like my job :)
Never heard of Foodora either.probably Ontario based
Definitely respect not just by coming on interview but also treating their couriers better than others.
Hmmm.... how obvious is it that Foodora charges more in order to ensure that they provide coverage for workers as well as a more ethical work environment overall. If I were to use a food delivery service, I'd definitely go with Foodora just based on that alone, not to mention, at least they were confident enough to be seen on camera. I'm assuming the other two knew they could get caught in a whole host of compromising situations and therefore didn't want to be seen. Ugh, the whole situation is pretty disheartening to be honest.
Annie Banana I would avoid foodies simply based off the price increase
too bad the union caused them problems!
You're literally staying in the comfort of your apartment to have your food hand delivered to you. Don't you dare complain about the price it costs.
Alex Frenette EXACTLY
I don't think they are complaining, but informing.. like they said transparency is important. I've used some of this apps before not knowing that they up the prices and still used it, and now i know and i'm still gonna use them. lol 😂
i also didn't know how badly the workers are treated : (
If you have never owned a resturant or worked for these apps, then your comment is invaild. Do you realise these companies are charging a lot and the people who deliver are not even getting paid enough.
The problem is your paying more for the food and then also getting charged for the delivery. You should only be charged for the delivery. In fact the food should be less since your not eating at the restaurant. Just like when your at the food court in the mall. They charge you more if your eating there rather than to go.
i totally agree. take out has extra costs for the containers and people have to capitalize off laziness. if i order in, im willing to pay the price for it.
My dad's friend runs his own deli where his own employees deliver orders like a pizzeria. After he watched this, he swore he would NEVER use any delivery apps.
The companies classify the courriers as independant contractors but the contractors have no say in how much they get paid? Doesn't sound too independant to my ears.
Because their pay depend on how often they check their app, the demand of the customer during these period. So company can argue individual pay is directly influence by the marketplace and how alert the individual is in checking the app.
It's completely independent through the apps but they're not really contractors, it's more like independent whoever has a bike or car. No education or real training needed and you can bank 80k a year like servers but on your own time and no knowledge of the food or drinks thanks to the 15% tip most apps suggest by default. It's actually a serious problem in busier areas where ubers and couriers will double and triple park because they fear a bad rating even though their prime demo are people who understand the area better than they do.
Everyone determines how much they are paid. All remuneration is based on negotiation. In this case, the couriers have the right to reject the offer or accept it. An employer gives an employee no such choice.
I am more curious how they will implement minimal wage, would they be asking the company to pay base on hours the individual just keep the app open? That sound like it will be abused, you get people open the app at midnight (or other low demand hours) just keep clocking the hours. And if it just a bad business day and no one ordered takeaway, can you say it's fair for company to pay when there is just poor demand throughout the area.
If I put an ad up that I'm willing to pay $100 for someone to paint my fence you either have to accept the money or move along. You can't paint it and then go "well actually I want $200". Either do it for the money they offer or move along, if they don't offer enough they won't get enough people doing it. If they offer too much it will get too expensive and no one will use their service.
My mom is my food delivery app
Lucky. My mom only reminds me that we have leftovers in the fridge 😭
Breybreyyy I like left overs . I know that’s weird
hahahhahahaha your so funny
My grandparents are my snake delivery app
Home food ! 👌🏻👌🏻👌🏻👌🏻👌🏻
I’m from Texas, but I love these marketplace videos
I am from Germany and love their videos, too
Im in the netherlands,lol
As a Canadian I'm glad to hear that 😎
@@seraphiccandy21 As a Canadian I'm glad to hear that 😎
@@urmelausdemeis4743 As a Canadian I'm glad to hear that 😎
There's a local pizza place where I love the food. Once I realized they were having to pay 20-30% of the order out to Skip I stopped ordering through 3rd parties. I'd rather call the restaurant directly, drive 15 minutes, save delivery fees and have a local restraunt keep the profit they're earning. Not to mention in-store specials are rarely or never reflected on Skip
It costs money to deliver food. Wow. Who would have thought.
well yes but more than double in shipping, tipping and tax together? its like buying a 300$ consols and paying 400$ for shipping and handling
@@rrkred3561 and another 100 in "taxes"
@@Dad-lu1oi oh yeah forgot that too XD
@@rrkred3561 but yet you are still willing to pay for it. So why the complaining?
@@ROMEYYOUROCK when tf have i ever said that? i would never pay more than double for my food, just so i won't get up.
Sooo.... where's all this data that was supposedly being collected? Price/time comparisons?
sky Maracle Probably cookies
They gave the evidence when they did an flight booking video. The prices for three different people were COMPLETELY DIFFERENT.
Time comparisons don't make much sense if you know what happens "inside" these restaurants/delivery. The one who is closest to the person who has ordered is the given the task to deliver, so it depends on "where" one's last delivery was at, "how fast" the restaurant prepared the food, etc.
For the drivers and couriers I thought these apps were to be a part-time supplementary thing in addition to any work you may already do. I didn’t know people were working these apps full-time.
These aren’t normal jobs with stable pay and benefits, if it were I’m sure they would be much more selective in who they “hire”. Anyone with internet access and transportation can work for these apps if they choose.
I know ubereats (and Uber itself) you get a background check and driving. History check and your car needs to meet certain. Standards.
Unfortunately the "uberization" of certain jobs means that the demand for stable, full-time versions of those roles goes down. If four people spend 10h a week driving for Uber in their spare time, that could mean demand for one less full-time taxi driver, or four people driving for UberEats could mean that one or more restaurants can get rid of their full-time delivery guy. When you combine that with the fact that the career ladders in a lot of jobs have been cut off (there's no working your way up from the mailroom to the CEO anymore, or working your way up from IT helpdesk to lead sysadmin, since neither of those jobs exist in-house anymore), a lot of people get stuck trying to juggle one or more of those on-demand employment apps to make ends meet. Most taxi drivers I've had in the last few years also pick up fares across all the rideshare apps, and I've met a few people who make ends meet by juggling Uber and TaskRabbit and one or two of the other apps. The more we "uberize" our economy, the worse this problem is going to get.
IMO, doing work for one of these apps does not qualify as independent contracting, at least under BC employment law (as it's different in every province). There are manymany shady businesses that take on employees and call them "contractors" because it's cheaper and puts less liability on the company, but there are actual legal requirements as to what constitutes a contractor versus an employee. Two of the criteria that I think are really relevant here are chance to profit and "whose business is it" (which is the key meta question). A courier for one of these companies can't negotiate their own delivery rates nor do they have any control over what they're paid for a given delivery request; those prices are set by the courier company and the restaurant. Secondly, most people on these apps (aside from the taxi drivers) aren't professionals in driving/food delivery/taskrabbitry who contract out this work to different companies; they're just regular people doing what would otherwise be a part-time minimum-wage job for less than minimum wage. Both of these things suggest that this is a shady employment relationship rather than a true independent contracting job.
@@zyzzyvette you are independent because you decide where and when you want to work, not your employer, you decide how much do you want to work, and what tasks do you want to do and what you are not doing. Also you control how much you will be paid for every task by accepting it or rejecting. And you own your bicycle/car, not your employer.
When you are a regular employee - you don`t decide nothing. You just doing everything that you have been told to do from 9 to 17 or from 16 to 24 and get your $15/hour no matter what.
@@smotretvseru yeah but you usally get paid more and dont have to deliver and pay for gas
I own a restaurant. The delivery culture is killing the dine-in culture. And we have even lost money to the apps through the years. Couriers will sometimes steal the food, and we have to remake it. Or they drop it. Skip the Dishes also PENALIZES the restaurant by the minute if we are late, however, the app itself will change the time on us so that we are late no matter what.
You mean a delivery driver can make a mistake? Where is your brain, and the 25 people who upvoted you? Drivers do steal food, but it's rare and they get deactivated. It's mostly the customer's fault for not putting in the correct instructions. The skip the dishes app should not allow you to put in just a random address.
You restaurant owner take drivers for granted . Face the karma
@@socawarrior1263 @Pray4Mojo Hush incels
$10 markup? sounds about right. They have to pay the couriers and the company... Don't expect delivery to come cheap.
Notice that the most expensive delivery service covered the employee when he was hurt. The Cbc spent more time pointing out they were the most expensive compared to casually stating this fact.
The delivery fee should cover that.
@@waterbottle4782 Yup I noticed this too. Yes they were slowest and most expensive but they also took better care of their employees. Next CBC Marketplace will be doing an expose on how fair trade goods are more expensive than goods made with slave labour maybe?
i think you mean 100% mark up, plus the place you bought it from pays 30% leavening the restaurant barely making a profit or even a loss. If you want to drive your favorite restaurant out of businesses keep using these apps.
@@zyzzyvette they weren't the slowest that was skip the dishes
You guys are blaming the delivery service for the quality of food? Sounds like an out of date old person thought of this segment. Everyone knows they JUST deliver they don’t prepare the food lol
but if they take 40 minutes to get here that affects the quality of the food
BIG NOAH they all ordered the same dish from the same restaurant from the same place so in all likelihood the food was made in the same kitchen, the only difference would be how it was gandered in transit.
@@bascal133 Depends on how far the courier is from the restaurant when they get the order and how many laws they break to get there faster
And It's not the courier's fault, the order is wrong, or something is missing.
When I pickup an order, I tell the merchant what order I'm picking up. And if the merchant gives me, the wrong order, or forgot something, then isn't much I can do, if the order is something I shouldn't try to open & inspect.
Like a paper bag, stapled closed with the receipt/order number, or it certain containers, or a lot to awkwardly unpack.
I have to trust, the merchant got it right.
It's just my job, to get it to the customer, as fast, as safe, and as intact, as possible.
And I enjoy my job.
Other then being a motorcycle racer, this is the best career, if you really like riding. And you get to use your professional skills, to keep you, your motorcycle, and your cargo, safe.
But road strategy & prudence, is also important.
Watch MC Rider on youtube.
Oh. And if the merchant is taking too long, or you're on a long line. Tell the customer. Don't leave them guessing.
And ask them if they want free extras, like condiments & straws. Especially if not in the normal order.
Show that you care.
Company reputation is important, for them & you, to have more business.
But YOUR, reputation, is more important, so no matter who you work with, customers know, YOU'RE reliable, YOU'RE great.
Before I call Skip I check the restaurant' take out menu. Always been the same price for food, and the delivery fee plus tip is still cheaper than independent delivery companies. Also, no $1.50 Interact fee. I usually save 2-3.50 dollars. Also my food is delivered 2-3 minutes into my delivery window. They are usually on the way when it starts. 9/10.
I and my father owns a successful restaurant, and never affiliated with any third-party delivery service apps. Uber Eats called us for the first time asking to join their platform for 30% of the orders that we received (same as explained in the video). Big companies such as McDonald's and other fast food chains get a special percent which is lower.
You only realised that restaurants have two different prices? Pizza companies have been doing it for years lol
I know right😂
Oh crazy! Here in the states every single pizza delivery company charges a flat service charge which is clearly stated.
Yeah
My local delivery place charges a delivery fee, which is how it should be. Packing the price of one thing into the price of another thing because you don't want your customer to know how much it costs is called "lying".
doesn't really surprise me given how much work they put into packing up the food
I can completely understand the delivery drivers comment of "I'm a working poor person" I did a job that required a lot of driving, very few hours and lack of care from the higher ups. I calculated that I would've made the same or slightly more (due to fuel cost) by just receiving government assistance.
I think it’s crazy how much is marked up overall.
Buying the food and making it yourself; $5 for most of these.
Meal kits? $10.
Restaurants? $17.50
Delivery? $25 or so.
You’re paying 5x the price for delivery instead of spending 1 hour making it a day. Eating out and getting delivery is so much more expensive than you would think
and people wonder why they're going broke.
It's almost like there are enough hidden charges out there to justify a weekly documentary on how companies are screwing over consumers.
@@ibefullofme these aren't hidden. They're expected.
@@ibefullofme They are not hidden though? they literally click confirm to a price. If you dont like it then dont buy it. Consumers are such morons
Being lazy is expensive.
@@Liverpool1616 so, since you generalized consumers, you are one also right? Right.
You're paying for the convenience of food being delivered to you.
And from your choice of restaurants. I use UberEats and another service in India, especially for my parents. It's so convenient.
Yeah there is delivery for the delivery, there is tip for the tip and there is Mark up for the ease
@564markis You don't have to leave the house and sit in traffic/find parking to eat at a good restaurant because your paying someone else to do it for you
Where I come from delivery is free and the price is the same as if you were to pick it up AND you don't have to tip at all.
@564markis convenience costs money. the restaurant is conveniently preparing a meal the delivery person conveniently delivers the food and the app brought it all together in the palm of your hand, none of which is free. its convenient because you do not need to gather or prepare your own food and surprise it is not a free service.
Ironically, the ad which I need to watch before I watch this video is SkipTheDishes.
WTF......
-oh ko that’s not irony, that’s a coincidence.
I don't see any ads on RUclips thanks to uBlock Origin. Now if only I could block the ads in the RUclips app, I'd be set!
Of course it's all for the advertisement purpose. How do you think CBC is making their dollar and surviving? By solving your 2 dollars markup issues? 😭🤣😆
Of course it's for the advertising every single company they talk about.
So did you order ?
@@brettstefanishin574 I know that already.All the money isn't enough. That's why they are advertising for all those brands in their Market Place and all other shows. There is never enough money
The restaurants probably have to pay much more for take out containers/bags/utensils as well.
I am a former Uber driver. One day me and my buddy noticed Uber did not pay HST on some of our trips. We notified Uber of our concerns and they promised they will look into it and find out why it was not added. 6 months later and we are still for the feedback. There are a lot of exploitation that riders and even some drivers are not aware. Some are even aware of these exploitations, but since they keep doing since it their only option.
opening the door and saying oooh finally to the skip guy is kinda rude
MemoriesDestroyUs He was very late. I thought it was fair.
@@yazmene not always the courier's fault. ive seen them waiting in restaurants for the order to be ready. Explain to me how that would be their fault? look at the bigger picture people.
@@MemoriesDestroyUs totally agree, they are acting so entitled
Very. All the courier does is drive to the restaurant a couple minutes before it is set to be ready, picks it up, and drives to the restaurant. What people don't realize is that the couriers aren't going slow. They want to deliver your food as fast as possible, in order to receive another call.
I would have said what took you so damn long?
testing method is a bit flawed from the start by having them order the exact same thing at the exact same time at exact same restaurant, especially since the restaurant can only complete one order at a time (usually first come first serve), so who ever is ready first and is ready for pick up for the food service app driver, will potentially get a decent head start... a better testing method would have been to just space out their orders at the same restaurant by at least 10 min... or better yet.. have CBC work with the restaurant to notify each service at the same time that the order is ready for delivery, to eliminate that variable. Plus i'd like to see this test ran more than just once over different days/times to account for variables such as traffic, how busy/# of orders each restaurant and delivery service/driver may have, etc.
I agree. Why would restaurants treat any of these companies any differently from the others? This was a single test. Nobody should conclude anything from this terrible experiment. Run this exact same test 100 times over with different vendors and see what the outcome is.. maybe the foodora guy hit a few extra red lights, maybe the skip girl had a flat tire, maybe the uber drivers only had one delivery at a time? What a mess of a conclusion they came up with.
Seems like most of these marketplace tests are always so fundamentally flawed. The variables are never controlled, let alone mentioned. And that's ignoring the wild conclusions they always seem to come to based on the tests.
How can you order from the same restaurant by using different food apps? Most of the restaurants use only 1 food delivery app!
@@melikekronfol4235 it's advantageous for most restaurants to use more than just one delivery service.. why would any restaurant want to lose out on potential customers/business of the users of the other apps. Usually only the Large chain resturants/fastfood places tend to use only 1 service as usually they may have a contract deal/partnership with a certain food delivery app (i.e. McDonalds and UberEats), but single business restaurants as featured in this CBC report, may use more than one as by using one they potentially can reach more customers.
You've never worked in a restaurant have you? Restaurant kitchens are set up to make a lot more than 1 order at a time. Lol imagine how long it would take to get your food if that wasn't the case?
But, what they will do is delay these deliveries so that they can take care of their in store customers first if it's really busy...
Ordering at the same time same place was a pretty good idea. The extreme time difference is almost guaranteed to be because of the delivery. No way that order took an extra 40 mins to make.
Quite a few times we found it cheaper to take a round trip Uber/Lyft to pick up the food than using UberEats/Grubhub/Doordash etc etc. In one instance it was $9 cheaper. And always much faster.
If you do use a delivery app try to tip in cash. Tipping on the app sometimes screws the driver over cuz some apps use that to justify paying them less.
The apps should be adding 30% to their service fees instead of taking it out of the order $$.
I do find it amusing that among the people stopped for street interviews only one of them even considered the notion that the “app be paid”. Of course the app needs to be paid. So many of us play around with apps that are seemingly “free” - when indeed they are not. The notion that people think that an entire technology platform designed from the ground up, the IT types to maintain it, and management to run the company should not be paid or should not be entitled to a profit. Good GRIEF. Order food from 3rd part tech? - Three entities get paid - the restaurant, the courier and the tech you used to order it on!!! C’mon people this is not controversial. Despite why some think, technology isn’t free!!!! BTW folks this is nothing new... how do you think Visa and MasterCard get paid... by taking a percentage of every single sale in every store that honours the credit cards. Stores mark up their prices to absorb the cost.
Well the thing is, they are already charging us delivery fees and NOT 100% of the delivery fees are going to the delivery men and women. They could've also made it transparent in the sense that they should let us know that they charge the restaurant a % of commission.
Miso Smat yes exactly. This is a free country, if they think theyre not properly compensated for the job they do, then go find another job. Man, I swear, north americans are a bunch of whiners and complainers.
Rick DeFacendis AND Miso Smat - Thank goodness I saw your comments! I thought I was in the twilight zone reading these comments. It's like no one knows how the economy works. A service is offered, and you decide to use it or not! A way to make money is offered, and you decide if you want to do it or not. and WHY do they need to be transparent? Do you ask the huge retail store you shop at how much money they made off the item you are buying? If I was the app developer, I WOULDN'T want to share how much money I'm making and from where. It's like someone asking you how much money you make before using any service you offer? Sheesh!
Of course the app needs to be paid. The problem is that they're lying about how much the app is being paid, because very few people would be willing to pay the actual cost of these services. They are knowingly lying to their users because if they told the truth, a lot more people would get off the couch and drive/walk/bike/bus to the restaurant themselves for takeout. They are knowingly misleading people with their pricing models. If their receipts were itemized properly so that people could see how much of the money went to the app versus the restaurant versus the courier, people would use them a lot less.
@@zyzzyvette - Beautifully stated. If people KNEW that by using the app their favorite eateries would be out of business and people were making less than minimum so that a scheduling app can get more money for.... MAINTENANCE!?! they might reconsider using it.
In Asia, food delivery cost the same as the pickup option. No tax, no delivery charges, no hidden fees.
which asian country ?
@@cruzada07 all of then have no taxes and no tip fees. It's common knowledge you should be expected to do your job and be nice etc without accepting tip
@@ouranhshc100 what is all of then?
@@cruzada07 every asian country. Japan, China, Philippines, Taiwan, etc etc
"How convenient is that!" -Cardi B.
hats off for foodora to at least agreeing to a video interview.
As someone who is leaving a restaurant who uses 3 different delivery apps, I have to say the delivery apps have a lot more power on the restaurants than they showed. The apps give restaurants points depends on how long it takes for them to confirm and make the order. The longer a restaurant takes, the fewer points they get and thus causes some form of adverse effect. I'm not sure how the apps are punishing the slower restaurants but I am reminded and hounded all the time to be quick about the orders made on delivery apps.
i 100000% agree with this comment. where i used to work is exactly what you said. my manger would dock us shifts if we were to slow in making orders. espically for Skip the dishes orders
Cook your own meals.
Now you just got everyone all on Blue Apron and that's its own whole set of issues! :) I agree though, we bought a side of beef this year and it didn't take long to learn to cook a steak better than any steakhouse restaurant. I think there's a method of cooking that will fit for any lifestyle and will be cheaper and better than any restaurant. Slow cookers are super helpful for people who have time in the morning and there are also a lot of really easy meals you can make after work in less than the delivery time of these food apps. I had a pretty rough crunch day today (meetings basically nonstop from 8:30am-2pm with people asking for technical help in the background) and I still managed to cook a pretty decently healthy meal because it wasn't too fancy. You don't need to be Martha Stewart to make something healthy and yummy.
@@zyzzyvette nutrition boils away with slow cook. sorry had to bust this to ya
@@Qjemuse what? it doesn't "boil" away nutrition. It can affect some nutrients but it depends on what it is and at what temperature the cooking is done. For the vast majority of things you would put in a slow cooker there will be little to no effect on the food's nutritional content. In some cases the cooking process can actually unlock access to more of the nutrients like in carrots (and similar vegetables) and cruciferous vegetables.
My hot plate don’t work no more 🤬
Nooo 😂😂 order it
WSIB does NOT work for the worker. I tore my MCL at a daycare 9 months ago and I found out that as a daycare worker I was not covered under WSIB because daycares are allowed to have private insurance. My daycare only had insurance for its "full-time employees" I was SOL. This same daycare also fired me as soon as I got injured so 9 months later I still can walk, still, can't work and basically can't live my life or pay bills for an injury that generally has a 4-6 week recovery time with physiotherapy. I cannot afford the therapy because I can't make money and I can't make money because I can't afford the therapy.
You need to see a good lawyer.
Clive Pinnock I have and it’s going to the human right tribunal which could take about a year. The bureaucracy is ridiculous while I sit here at 21 just graduated, can’t work and in pain for something that I could have healed from in March with proper treatment
That makes no actual sense. First off. WSIB will cover you if the company pays into WSIB. Just about every company has private insurance on their own but they pay a premium into WSIB. Since they are a Daycare, they are except unless they choose to buy optional insurance. As an employee, you could have purchased your own insurance. Daycares tend to be considered contractual which is why they are exempt. Second, everyone knows WSIB will deny claims over and over and over as much as possible to minimize payouts. people that get back injuries have the absolute hardest time getting a claim paid out. Every company you work for basically does not have coverage or insurance for a part timer. Why do you think so many are PART TIME, they do not have to give benefits. How that company did not pay into WSIB unless you were classed as independent contractor is beyond me. If you were then it is your responsibilty to get insurance. What reason did they give for firing? Must have been a hell of a good one because if it was not, you would not need human rights, you would go to the Ministry of labor and file a complaint. Because you were injured is not reason for them to fire you. Why would you go to human rights and not Ministry of labour?
kubes28 they didn’t pay into WSIB because they are allowed to just have private insurance. I applied to WSIB and that was the reason for the rejection they gave me. And the company never gave me a reason for being fired. I got injured, I was off for a few day I came back on crutches was sent immediately home and never given another shift when I started asking for my ROE to get EI I was told I was terminated and not given my ROE
Well you should be going to the Ministry of Labor. Because not getting your ROE is illegal. Because you are a temp hire they would still need a reason why. Still do not understand why you would not go to Ministry of labor. They would investigate especially since you never got a ROE. Human right is not going to get you much if anything and does nothing to impact he company. The company technically is legally right except the ROE. Did you apply after you were injured for your own WSIB? or before? If it was when injured, they will not give you anything as the day care does not actually have to register for WSIB
If you're happy to do a follow up on this now CBC, there's a lot to still explore here. Current Food courier happy to go on the record.
I use the app " getoutofthehouseandgotoarestaurant". It works like a charm. I also use the app "cookyourownfood".
How is this any different than ordering a $10 item from the internet and having to pay $15 dollars in shipping? Or paying a $10-15 delivery charge +tip when ordering pizza?
Because their point was the actual product is more expensive, not just the delivery charges
It was 20 something for a 10 dollar pizza . C'mon
Tipping a delivery guy?? Haha, never!
The extra fees are being charged by the restaurants to make profits without acknowledgment. If I knew that I was spending $8 + delivery and tip for an item that is actually $5-6 if I go directly to the restaurant, then I would just get my food. It’s one think to acknowledge fees and know that you’re paying for delivery of an item than just being forced to pay a higher price for an item besides the delivery fee without realizing it. And for the people delivering these, it’s a job but isn’t considered as a job. A mail man or shipper from online goes to the postal checkpoints and travels throughout the day, getting hourly wages and time off etc. for UberEats and these other apps, people are doing jobs but losing money and time, plus no job benefits. Everything is in the benefit of the company, where restaurants, consumers, and delivery couriers have to suffer. Essentially it’s a money scheme. Also A regular online purchase acknowledges the prices and they’re the prices that your going to get from the source when you buy. These prices already benefit the company and the retailer. Any addition charge is for shipping and taxes, which you are made aware of
@@kaias894 It's just common sense and due diligence of the buyer. Someone who buys a $5-6 food item for delivery and not doesn't factor in that it will be marked up, simply does not have life experience. Anyone who is concerned over a 10-15$ food delivery mark up cannot afford to be eating out period, let alone using a food delivery service.
Sorry if you want convenience you have to pay for it....
Exactly. Such a welfare mentality this day and age. It's like CBC wants it to cost nothing and then does a smear campaign on companies providing a luxury service.
I'm glad they did a report on this. I was getting suspicious. Only in Canada you will find it way too expensive to get it delivered than where I am from. It's a different world.
@@Suge212 yeah cbc sometimes seems really unfair to companies in a far leftist anti company sort of way but also they do more good then bad like exposing the bs of uber not paying into work comp for accidents while their competitors do
@@PunsandPixels Foodora pays an hourly wage with an amount per delivery on top
There is something called reasonable taxation though... Convenience tax is fine but it's not there to make you a fortune. Some of these places charge up to $7 for delivery and expect you to also tip your driver. Your order might cost $20... Exactly how is that suitable?
I’m working at a restaurant that has been partnering with all 3 of these companies since the beginning. The price on the app is absolutely exactly the same as at the restaurant, absolutely the same! The only you have to pay more for is the delivery fee. Even then, for Skip, there are restaurants that will wave the entire delivery fee if you order more than a certain amount of money (usually $20).
Maybe YOUR restaurant but I can testify that a restaurant I used to work for up-charged 2$ on every meal.
Even though I kept getting discounts on orders with SkipTheDishes, I started to notice the ridiculous and unreliable delivery times. UberEats is twice as fast, always on time but the delivery fees are crazy! Story of my bank account.
These people ARE independent contractors though... they don’t have set schedules and can’t be entitled to a minimum wage since they can start/stop working whenever they like.
they are being 'designated' independant contracters for corporate convenience... they are working for the company as couriers and could be paying into workers compensation.. like foodora is doing. unlike pending skip, or call services uber. :/
I don't agree with it but under the Canadian tax act they are considered contractors. However, from an ethical standpoint, they don't necessarily make the same wages as other independent contractors where they can afford proper medical coverage. I wonder how these couriers differ from deliveries from a specific restaurant ie pizza, kfc, chinese food.
But minimum wage is hourly. So when they are working... it should at least be the minimum per hour.
@Augustuvi Primce dea.V. They're welcomed to try. Uber will simply reject their collective offer and do business with the next guy.
@@99leadpencils But deliveries aren't constant. You are "on-demand" like when you are a "uber" driver or even a taxi service. Distance would also factor greatly. The whole compensation scheme needs to be reviewed but like these drivers said, they have no voice or representation. All of these drivers though should be covered by worker's compensation insurance.
When I first saw these foodie apps I always questioned how cost effective a delivery service would be. It is clearly apparent that these couriers are employees of the food app and not independent contractors. If they are independent contractors then shouldn't the couriers have to charge sales tax for their services? It is clear that the couriers spend most of their time delivering for one app. An independent contractor usually can have several projects on the go. Sorry people but I don't think this business model is sustainable.
Bingo!
I worked at a restaurant and had to implement Uber Eats to keep up with market needs but what you need to enable the delivery plus the commissions of the app increase the costs of the meal. Uses aren't paying for a guy on a bycicle, there is much more behind those logistics and service providers have to sacrafice some earnings as well to offer that service
I work at an IHOP that uses UberEats, and while we don't mark up the prices(in fact, the prices on some of our stuff just recently increased in-store, but the Uber prices didn't change), I am able to see that Uber takes a pretty significant chunk out of each sale. The sad fact is that if you want your food delivered to you and it's not, like, a pizza or Chinese food or something that's traditionally delivered, you're going to pay a noticeably higher price.
I don't understand why people don't just take 3 extra seconds to go to the restaurant website to order the food.... no markup delivery charge usually small. And the delivery Driver usually employed? I am assuming. I might be wrong there but it should be employee
Some restaurants only allow you to order through a delivery website such as Zomato and Uber Eats, so there's no choice but to pay extra for your meal if you're wanting to order online. However, to avoid that, you can look the menu up online and then order via the phone and ask if they offer direct delivery or you can go and pick it up.
You are way off . Why do you think all theses apps are thriving, because its not sustainable for restaurants to hire their own delivery drivers. Only places that hire their own delivery drivers is pizza places and the occasional exception that can sustain high volume delivery throughout all business hours.
@@jeffkatzcrypto not really, the apps are thriving now because of a huge customer base, but before these apps, there were employed delivery guys for each restaurant for home delivery with either a min. order or delivery fees. It's only after these apps that slowly these delivery guys were fired. There are still some restaurants who do independent delivery, but they have to be well known with good orders.
Once again restaurants almost never hire their own delivery drivers , with small exceptions. Restaurants do not have the resources or the manpower to handle a delivery business in addition to their bustling biz. This was an attractive solution for restaurants and consumers that solves as issue which is why it became popular. Previously restaurants would hire delivery “sub-contractors” to deliver their food. Again NOT employees. This is all coming from someone who has worked in the industry serving and delivering.
very few restaurants will have their own delivery drivers. outside the few exceptions where it's the norm to have them (ie; pizza delivery, chinese take out restaurants) don't expect the rest to have had or have their own delivery drivers (diners, cafes, mom & pop/independent restaurateurs, dim sum, burger joints, fast food chains like McDs or Subway or A&W or Harveys or BK, fine dining/places that normally before these apps did not participate in take out menus). if you want to support restaurants and not food apps, call and place an order for pick up or better yet - dine in for the full experience, the plating, and the meals hot and fresh.
Thanks for exposing this. I'm definitely going to rethink my use of Skip The Dishes. I had a sense that something fishy was going on which made me use it a lot it less. This piece has really opened my eyes and confirmed my suspicions. Maybe I need to go back to ordering delivery directly from restaurants.
I stopped getting delivery when I saw the prices of these mobile services.. For a $7 sandwich it would have cost $9 USD extra for delivery, and this was a number of years ago. This is for a 5 Minute drive from my house to the restaurant. I have told restaurant owners during Covid, they are losing business by not offering delivery. I don't mind paying a restaurant owner for delivery and also tipping the driver well. But I am not going to pay 50% or more of a delivery fee to a mobile app company (Uber, DoorDash, etc). when I can just call an order in to the restaurant and pay the driver in cash. I don't like using Uber for taxi service either (for a number of reasons, including a lot of times if I am visiting a place I ask the driver for info, and also will make multiple stops along the way and pay them to wait).
I was glued to the screen Quality Expose!
It's pretty clear that they are independent contractors by the standards that Canada Revenue Agency puts out. They have their own tools (their cars/bikes), they set their own hours, they are free to have other jobs if they wish, and they have the ability to make more money by working longer hours/risk losing money by being inefficient. There's nothing "ironic" about it.
We have come to a point in our society that this is what people are complaining about? This is a luxury service, not a necessity. People are bringing food to you when you are too lazy to cook or get it yourself, no one is forcing you to use these services.
At the end of the day, the margins at restaurants are so incredibly thin, that I absolutely don't blame restaurants for charging more for being on the app. This Marketplace episode seems a little outrageous to me, how do you spend half the episode complaining about high extra fees that customers have to pay, while also complaining about low restaurant margins and courier wages. If you want the couriers to be paid fairly, then expect to pay even more fees. I do think that the couriers should be covered under workplace compensation though.
The problem is the workers get paid below minimum wage. The companies take around 70% of the cut. The reason they're complaining about the prices is because they should be going to the workers. You shouldn't have to spend 50 dollars on a 10 dollar order just so the worker can get minimum wage.
I don't think they should be classified as independent contractors - while they do choose when to work and they use their own equipment (car, gas, phone), they don't choose what they charge (they don't invoice the company), they're not their own business separate from uber eats or whatever (like a plumbing service would have their own recognizable brand, website and the like, whereas a driver doesn't), they are integral to the daily operations of the business (they cannot make money without drivers, but they will continue to make money without a plumber every day). All of these things are important to consider when classifying employees/ independent contractors, and I think it's more weighted that they aren't, or that courier services actually do need drivers. Just like the post or FedEx.
I completely agree with you. These types of jobs afford people incredible flexibility. You want to sleep in until noon? Go ahead. You want to work 6 hours a week? Do it! But don't expect to get sick days and vacation days when you make up your own schedule. Most of the people that work in the restaurant industry don't have those luxuries either.
They are more than welcome to start their own delivery business and charge what they want.
There are people who do that and they'll bring you whatever you want, beer, mcdonalds, etc.
@@junkfoodguy I dont think so. I personally do not know any cab drivers, but I assume that they have a set amount of hours they have to work, like what the company assigns to them. Uber on the other hand, lets the drivers choose their own schedule. Some people I know only choose to work on nights where it is busy and highly profitable, and not work other nights where it might be slower.
I don't think that they understand that uber drivers need to get paid
Maybe not, but a lot of that delivery fee is not going to the drivers unfortunately. It would be a lot better if they itemized their receipts properly so you could see how much goes to the restaurants vs the app vs the drivers. Right now the app costs are hidden in both the delivery fee and the menu item cost, so you might think you're paying the delivery driver more than you are.
Finally a restaurant representative braving speaking out instead of denying it or staying quiet 🤫 👍🏼
I cannot believe the people are fighting for vacation, sick time etc. they ARE independent contractors. They CHOOSE when they want to work, how often they want to work, WHERE they want to work etc etc. when you’re an employee, you don’t often get those choices.
I’ve been a full time Uber eats driver for almost a year now. I will have to say that the second half of this video is a load of crap. The first half about the pricing is accurate. It simply comes down to the company’s making money. We live in North America. That’s basic capitalism
Turner Mountjoy - Capitalism yes. But there are a host of other morays integral to our society and our quasi-capitalist system.
If one simply seeks to circumvent any rudimentary social compact with some blanket debate-killing argument for the supremacy of amoral profiting ('capitalism'), then what is truly out of bounds?
Basic capitalism doesn't mean that misleading the customer is acceptable. In an ideal capitalist world it's actually the opposite. In order for a free market to exist, the customers need to fully understand what it is that they're paying for. These courier companies are hiding their own fees across both the menu costs and the delivery fee, so it's impossible for the buyer to know who is getting what amount of money for what reason. That is the opposite of a free market.
@@zyzzyvette I think you are wrong. How far should customer knowledge go? Normal companies don't show that information to customers so why should these companies. Should we know the cost of individual components of car when we buy it? Should we know costs of products of companies that sold their product to company we're buying from? How far should our knowledge go? Ideal knowledge is an ideal but not some kind of prerequisite of free market. The word "free" in the case of information disclosure means that companies don't have to put information out if they don't want to and you have freedom not to buy from companies if they don't provide information. What you're talking about is customer entitlement and companies freedom curtailed.
@@zyzzyvette what the companies charge the restaurant really isn't the customers business. Thats between those 2 companies. The restaurant should probably tell you they raise their prices for delivery.
You can easily see the price hikes from the time you select your food to the time you get to the payment screen... If it's too much for you then simply don't buy it.
Well another uber eats driver said it's all true
I order food for the Social Committee at my office. We have almost 300 employees at my location and run events monthly. Foodora definitely seemed like the most ethical of the bunch. Not perfect, but at least more transparent and headed in the right direction. I support that. Going to check them out!
99leadpencils they do corporate ordering too!
I use these a lot and IMO UberEats is typically the safest bet just because they have a larger user base of drivers and more infrastructure. They've usually been the quickest for me
The issue with restaurant delivery apps, as far as I can see, is that in order for the client, the restaurant, the delivery-person, and the app owners to get the best out of each order is to get large amounts at a time.
Much like how an X-large pizza costs less per slice than a bambino, ordering a large amount of food from one place, and freezing the surplus cuts down on groceries for the client, the person delivering will get a better tip (if you pay %), the restaurant makes a decent profit, as does the app. No wasting gas or money on transit for you, and the restaurants could regulate its prices accordingly.
Then again, Uber scammed over $1,000 from someone I know this summer (2020), so I wouldn't say that they are deserving or worthy of credit card details in the first place.
Just like buying groceries, if you're going to drive to the store for a meal every day, then why not buy for a week and save yourself the trips and gas? If you feel like it's fair or even cool to make someone working for only tips to deliver a solitary sandwich or latté to your entitled booty, then you deserve to be robbed $25 at a time.
I only order from big stores like KFC, Tim Hortons, McDonalds, etc. I have checked this many times but the prices are the same. It could be because these are big stores though
No the price is the same because they compensate the carrier for the deliveries they hire and train them for the job so no need to pay extra they provide a service at no extra cost to the customer.
They don’t charge extra because the couriers are part of their staff so their pay is already included.
Pretty accurate, Uber eats has been the most consistent with speedy deliveries.
I always thought it was obvious that food delivery apps are more expensive than picking it up yourself. I refuse to spend that kind of money on delivery.
I love CBC marketplace without them thousands would be unaware of all scams and fishy business practices that go on in this world. They really go in depth with all their journalism
Good on Foodora! For protecting couriers.
If that woman at 15:40 realized that by the end of the day she was exhausted and making less than minimum wage.. anyone in their right mind at that point would quit uber and instead apply and get a job at a mcdonalds. I really hate when individuals like these work these types of "no experience/no higher education required" type jobs then complain and protest when they realize they are getting shafted by the pay at the end of the day... when there's so many other opportunities and jobs that also require no experience and no college degrees, especially in the big box retail and fast food industries who generally are always hiring.. it's less work, less wear on your car, and you have a steady flow of income, and depending on your state and city, some of these jobs pay upwards of $12-15 an hour living wage, well above minimum wage, and most are flexible with hours, accommodating to your school/life schedules, and provide ample amount of days off allowance to use at your discretion, and provide sick time if needed.
Entitlement + laziness. Why move on when I can complain and get better.
I agree I was thinking the same thing. If they're that unhappy they should quit and find something else. If enough people quit and refuse to work for these company's then they will be forced to raise their wages and take better care of their employees.
Some people can't do "regular jobs" unfortunately. I'm sure it's in the minority but it happens. I can't do scheduled jobs (basically all jobs) because some severe sleep problems I have. I've been doing Uber and some other app jobs over a year now. If it weren't for them I wouldn't have a job.
@@RattPoison80 To give some totally unsolicited advice -- if you can work a regular number of hours per week, there is work out there you can do outside of the "app economy" if you can get into actual independent contracting. It will pay better and help you build a future better. If you can pick up some basic web development skills, you can manage websites for smaller organizations and if you pick up a bunch of clients and then drop the ones that are annoying/require too fast a turnaround, your per-hour will be a lot better and you won't have to pay for gas.
@@zyzzyvette I should actually have my new desktop set up soon so I will be looking into "work from home" gigs. I kinda don't know where to start tho. How would I learn web development? And don't most places want you to have experience? I'm into video editing but everyone wants you to have professional experience :/
Wow, I had no idea the apps were double dipping. Taking 20-30% off the base fare of the order from the restaurant and charging the consumer a service fee on top of the delivery fees.
Restaurants operate at such thin margins, it seems so krony that they take that high a percent
It's true that there are mark ups on the prices on food delivery apps, but I think what they fail to realize is that the apps not only have to pay the delivery guys, they also have to take care of costs to help manage their app, merchant fees, transaction fees, and they also have a team of people managing the company that they have to pay for. So an extra $1 or $2 is definitely understandable.
I don't think uber/skip the dishes/food delivery is supposed to be a full time job isn't it supposed to be a job that you do on your free time for some extra cash
Edit: I in no way believe that people should treated badly
The people complaining are just slow and working at non peak times
Brett Harvey they they should make a profit not lose money doing any job. It’s not a job anymore but slavery doesn’t matter what level of the work force you are.
In most provinces in Canada there is a pretty firm line drawn between employees and contractors. Contractors typically have a lot more freedom than the average Uber-app signup so it's pretty questionable whether they could pass off their drivers as being contractors (which would be beneficial to them and very much not beneficial to the people working for them).
Just as a note for anyone reading -- the minimum wage was originally intended to be enough that a single earner could comfortably support a family of four. Minimum wage has definitely not grown to that level. If you're an average person making an average incpme, it doesn't really help to a lot to be cuttroat and mean to other people in the same boat. There's a quite large majority of wealth that's held by people who aren't in this bracket and honestly would not care if you died. Currently I'm well-off enough not to worry because I can choose to work for someone who's less of a shithead. But it does seem like something one should think about.
true hidden Mark ups but the companies need to waive off the cost n give medical benefit coverage to riders. They are not slaves to send food fast to your doorsteps.
So you think these companies are going to provide this service for free? Kinda kills the whole point of being a company doesnt it?
These apps only profits come from what they charge the restaurants.
The restaurant owner is being honest.
To be fair they are independent contractors, that argument is void unfortunately. You pick your hours, you pick your days, you decide if you want to take on the work or not, you are not obliged to meet any minimums or have anyone delegate control over you as a superior.
Its more of a side gig, it will never be anything but a independent contractor.
Uber's "Busy area" fee does not go to the courier. So if there's a snow storm and you pay an extra $15 busy fee, you think that goes to the courier and don't tip them. :(
Dazraf nowhere in the app does it suggest it goes to the courier
Doordash hardly ever gets the orders right...
Wasn’t the distance between the restaurants and the studio even considered to calculate time taken for delivery?
The app gets the fees and they already charge such high fees separately.
I just noticed these markups recently and have decided to only order when there is a promo.
Delivroo/UberEATS takes 35% commission from restaurants
North America should start unionizing like in Europe. I mean damn, I am from Africa and we have Unions. Why don’t we have it here in North America ? I hate that companies do whatever they want and get away with it.
Edit : Nobody is forcing anyone to pay anything. This is pure Capitalism. It’s brutal. It doesn’t have any soul.
People should really work very hard to not find their self in these kind of situations because those capitalist societies will not change. In fact they will keep lobbying so that things do not change.
You are completely correct my friend
in indonesia, sometimes local app delivery is cheaper than in restaurant.
because of discount and such, when special event occur
That camera taped to the dashboard at 15:49 is my current mood
I would gladly pay $60 to have a cold burger and a warm milkshake delivered to my basement apartment if that's what it costs to ensure these food couriers get health benefits and paid sick days.
$60 Okay now that is just ridiculous. You wouldn't need to pay 400% more to ensure these food delivery app companies had the additional margins to give their employees those benefits, maybe 5-10% more.
You should start your own food courier app company and charge people $60 for deliveries! Sell your house to finance it and go without wages for 2 years while you get it up and going. Then see how people are willing to patronize your fantasy.
This investigation is disappointing, coming from someone who delivers with all of these companies. It makes SkipTheDishes seem like the worst, but it's actually the best. Uber is hands down the worst. Foodora #1, Skip #2, Doordash #3, UberEats #4.
Doesn't it make *Foodora* the best? They're the one who chose to go on camera and answer questions, plus pay Worker's Compensation premiums when they could have got away without doing so.
@@christophdollis1955 Yes. I changed my mind halfway through writing that, but Skip is probably equal with them.
But which one is best for customers...Cost and speed wise
@@sandyj9175 Probably Foodora. Skip and Uber has NO customer service.
@@sandyj9175 With Skip, it all depends on how much you tip. Generally, $2 or more means you will get your order in under an hour.
Foodora, same thing as Skip. When you don't tip, there's a chance the driver will take something from your order.
Doordash delivery fee is super expensive and the app is the worst out of all of the companies.
Uber's app is by far the best, but the delivery always costs at least $3.49, whereas Skip and Foodora are often free. Also, it's easy for drivers to steal food with UberEats, so there is a good chance you will not even get your order. Read the reviews of UberEats to see for yourself!
I've had restaurants tell me not to use the food delivery apps if I am going to order from there more than once, also, do not use the phone numbers listed in the app when calling the restaurants, as that kicks in the app pricing too.
The habesha lady was like "I really wanna add hot chili "😀 I hear you 🤪
after watchng this, if im ordering frequently from a restaurant, i will just call in so that they can make more profit.
Am I the only one who finds its amusing that Uber Eats delivers Domino's?
Thank you CBC for posting this. I work as a graveyard shift taxi driver in b.c. and I'm glad I have my tablet for you tube
It would be great if the same type of investigation were conducted in the USA, adding 1 more thing:
Asking the delivery person how much did he get paid for the delivery, it will alarm everyone to find out how little these gig workers get paid, and how many times, ALL Gig companies steal part of their tips...
*Deletes all of Uber's apps*
I just deleted skip the dishes today on my phone
How dumb
i was always a skip guy till uber came out way faster cheaper
Cheaper until the competition goes out of business, then they raise prices. When Hailo left Toronto, Uber prices went up. Now that Lyft is here, all the sudden I'm getting $5 promotions all the time for being a "valued customer"
So if you want quick delivery in exchange for high prices and sloppy preparation, go for Uber Eats
If you want cheap costs and quality preparation in exchange for long delivery times, go for Skip the Dishes
If you want high speed delivery and good preparation in exchange for hiked prices, go for Foodora
I live in a small southern town, I wish we had that many restaurants and food delivery options.
Pro tip: Use the app to find your restaurant, than look at Google and call it. Skip the food app. You're likely to save money and get a delivery from an actual employee.
And avoid corroboration of the bad practices.
where im at the restaurants stop delivering when they switch to skip, and the problem here is i used to be able to order my fav pizza place right up until midnight but now skip the dishes stops at 9pm here so i cant order from my pizza place after 9pm anymore.
I deliver for a few apps. If you want your food to come perfect, leave a big tip. Otherwise speed over quality is the priority. I'm not taking my time and being careful for $3 to $5.
Maybe you shouldn't be driving then
Then I guess you should do a 9 -5 , job
If they covered the deliver guy u will have to pay more for the product/service
What I hate about food delivery is the plastic packaging most restaurants use... as much as I want the convenience, I'd rather avoid the sin ;)
Now I know,
Foodora > Uber Eats
you can't collect points on the app ,so i always order through the website on the laptop , old fashion yep, but i prefer that way
I am 35yrs old I live in SF area, I have never had a food app so they can forget about me being a customer...I have seen co-workers have incomplete or tampered meals delivered...I can't mess with folks
On the time side of the app. It also depends if a driver is given alot of orders at once. Drivers are going to deliver the colset order first.
Wait so delivery apps take 30 percent from restaurants??!!!
yes 30% restaurants makes nothing
"I"m gonna try the pastor right now"
I LOVE watching Marketplace. I wish we had show like this in Serbia.
Would be a lot of scams lol
I only recently started to use skip the dishes ( it is the only one available where i am) I used it at an Italian restaurant for pizza since they don't deliver themselves. I ordered a pizza on a Wednesday they have a deal on Wednesdays if you order a large to go they will charge you for the price of a medium, but my bill was almost double the normal price haven't used it since then