Hello, Very interesing video. Thanks ! I am looking for more details regarding the customer experience. In your very quick setup example. What do the caller hear when they dial the unique number. It's pretty obvious if an Auto attendant is setup, but what if we do not setup AA ? What is the "default" behavior ? (If that makes sense) ? Or perhaps the AA is mandatory ?
It is expected that you would set up an auto attendant, setting up without is not recommended. You could set up shared calling without an auto attendant, this would allow users to make external calls and the incoming calls would have to be routed to a person or a queue, where they would then need to be manually transferred.
Can you help with switching this over as I have set up teams but not sure how to change it to shared calling?
Hello,
Very interesing video. Thanks !
I am looking for more details regarding the customer experience.
In your very quick setup example. What do the caller hear when they dial the unique number.
It's pretty obvious if an Auto attendant is setup, but what if we do not setup AA ?
What is the "default" behavior ? (If that makes sense) ?
Or perhaps the AA is mandatory ?
It is expected that you would set up an auto attendant, setting up without is not recommended. You could set up shared calling without an auto attendant, this would allow users to make external calls and the incoming calls would have to be routed to a person or a queue, where they would then need to be manually transferred.
Where can I find the demo video you used 5:30
If you want to message me via LinkedIn, I can organise sending you a copy across if needed. www.linkedin.com/in/jojohnstone/