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- Опубликовано: 2 окт 2024
- As the title says WHO CARES! the answer is no one, no one cares about the way newly built homes are handed over to the customer. I was hoping that the quality of newly built homes was going to improve and customers were going to get a quality built home. How wrong can you be, developers have signed up to the New Code but it has not made any difference to the quality of new homes they produce.
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Who cares nobody cares
I think this is a repeat ?
Yeah it is
Yep. Saw it a while ago. Someone should be checking this...
@@bigkdog5091 Shocking. lol
So how receptive are the developers to fixing all of these snags? Does the new owner have any option other than getting a solicitor involved?
They're not receptive.
They try to delay delay delay. These inspections happen after the keys are handed over and it's a warranty nightmare to try and get them to repair or replace stuff.
Half of the time the repair is even worse
That does depend on the developer and site team, some are very good and ask us to send our reports to the site manager so they can start rectifying our findings, on the other hand, they are a complete nightmare when it comes to redressing defects and the customer needs our help getting them resolved.
Have you come across any heat pump installs yet?, can’t wait to see the mess they’re make of them 🤦♂️
Hi Danny, yes, we have inspected a few new builds with heat pumps, some installations are good and some are not so good.
Let's not forget the quality of the actual repairs that the developers think is satisfactory when the reality is the repair undertaken becomes a long-term maintenance issue rather than the long-term life expectancy if done correctly. Prime example is the NHBC requirement to batch-mix roof tiles, but not doing this results in poor, highly visible colour patches to roof tiles. Developers and NHBC think the solution is to paint the roof which then passes on a maintenance requirement for owners to re-paint every ten years or sooner when the paint deteriorates due to UV degradation of the paint. The solution in my humble opinion, is to strip the roof and re-tile it properly so it lasts the 50+ design life expectancy as expected and paid for by purchasers. NHBC should be ashamed to suggest this type of solution which simply supports inferior working practices and a poor resolution of defects. So yes I agree "No One Cares". Only those professionals like yourself Ian who undertake snagging with professional due diligence seem to be the only ones bothered about identifying these defects only to have their reports questioned by Developers as they simply do not want to do the work necessary to remedy and NHBC are equally at fault for not highlighting the faults and defects during their site inspections. Summary : No site supervision, No NHBC governance, and No Passion for the work being produced or repairs undertaken,
Did you say paint the roof?
@@anthonybragg Yes, proposed solution from NHBC and developer was to paint the roof to achieve a consistent colour across the whole roof.
Hi Elfin, I could not agree more, the industry is so far down a rabbit hole of getting the houses up, getting the customers in and we will sort the defects out later. The new build home buyer is then left to fight with the developer to get the quality of the house they have purchased. No other industry would get away with the disgraceful way the house building industry treats their customers, and in my opinion, all warranty providers should be disbanded and a separate government body set up to inspect the quality of new build homes without any interference from developers.
You don't even need to strip the roof just move enough tiles about to achieve a more consistent blend of colour. Either way it's a full scaffold. A lot of NHBC inspectors are obsessed with certain aspects then oblivious to others. A lot are failed site managers who couldn't cope with running a site or failed tradesmen struggling to earn their money on a price so took an easy route out and it gives them empowerment to actually have a bit of authority once in their life. The NHBC are not there to ensure your house is finished to a good standard just that it won't fall down!
@@LivelyProfessionalServices Yes totally agree Ian, the only way is for the industry to have independent assurance but how would they then get the builder to complete snagging to a satisfactory standard and within a reasonable time frame unless they faced potentially large fines. The bottom line is we do have an independent assurer now in the form of Building Control, but either the local authority or more often with developers an independent certifier/building control officer signs off without inspecting properly. The relationships between the developer and independent building control consultants can also be too close and cozy and they turn a blind eye to defects rather than upset their client. Agreed major changes are required in the industry and Government needs to do more to protect the purchaser and homeowners.