Sally Helgesen: Inclusive Behaviors Leaders Must Practice

[15:15] “A trigger is a situation, or person, or a comment that stirs an emotional response in us.” Whether it’s anger, shock, resentment, or horror, these emotional responses can be triggered by many factors, including race, ethnicity, age, and much more. These triggers lie well outside our circle of control but can become a major concern. Sally Helgesen’s goal with her book, Rising Together, is to take a look at the workplace and answer the question: How do we find a positive path forward for ourselves and the co-worker who has triggered us?
[20:20] “Telling ourselves this different story gives us a potential positive path forward.” Visibility is one of the big triggers Sally talks about in her book. She explains many situations and reasons why one may become triggered by visibility. The solution: Rewrite the script. Put a positive spin on it (you don't even have to truly believe it) and come through to the colleague who triggered you in a way that validates your idea.
[31:35] “Being professional in a situation, being clear about your intentions, and engaging from your heart is a lot more important than always trying to demonstrate your own authenticity.” What are you trying to say?! This is a big trigger that comes from being around diverse groups in the workplace and not being comfortable. Whether it's understanding cultures and religions, learning pronouns, or remembering and pronouncing different names, it’s important to make the effort with clear and professional intentions.
[35:20] “It’s not fair! We are so triggered by fairness. It really cuts to the bottom of our self esteem and our ability to make a contribution.” Trigger number 5 from the book and the final one discussed in this episode is fairness. The reality is that it’s not a fair world, and it’s not a fair workplace. Sally shares how rewriting the script and opening dialogue in an “unfair” situation to get all the information before reacting.
[42:12] “What can I do to offer this person the benefit of my good will?” he steps to bridge the gap to a more inclusive workplace come from generosity, grace, and the benefit of your goodwill. This is the other half of writing those positive scripts, which involves building relationships and positivity across the lines of gender, race, age, or ethnicity.
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