Former dispatcher here. Sending an ambulance doesn't take money out of your pay check, you don't get a bonus for saving "resources". Send the damn bus and let the crew decide the best course of action.
The thing is, ambulances still take people in critical condition without consent if unconscious or deemed unfit to decide for themselves. It is called implied consent, because it’s implied that the person would want to be helped. And even if she denied the offer to be taken to the hospital, the EMTs still could tell her and her daughter valuable information that could save her life.
@@ckells she died the next morning they had the entire night to get her to the hospital, fat whale on tv needs to take personal responsibility for her own actions
But the daughter who just sat around and did literally nothing to seek help after the initial call is a perfectly reasonable and responsible adult? She had until the next morning!
Usually the dispatchers will have the ambulance come out regardless and the person will make that decision outright. I’m shocked he didn’t want to send anyone at all.
This is literally not how it works... anywhere in the world. If YOU ask for an ambulance, the ambulance has to go. If someone asks for an ambulance, not for themselves, but for a third party and that third party DOES NOT want to go... it's called kidnapping.
@@junkmacfilter6232 dispatch should have still sent the ambulance. If they had and she had actually refused care they wouldn’t have taken her. But they’d have her sign something stating she’s refusing treatment and then the department /dispatcher would be covered legally speaking.
Even if she wasn’t willing to go in the ambulance immediately the paramedics may have given her life saving support at the scene. The audacity of the dispatcher to tell her to call back later is outrageous.
Totally, but why did she say ok, when he said call back later. She should have pushed the issue, she gave in too easily. Other option is, hang up then immediately call back, hopefully getting a different dispatcher.
There wouldnt be anything they could do at the scene. She was bleeding internally. If the patient didnt wanna go then she would sign AMA and that covers everyone if something like this happens.
as a paramedic they send us out for the smallest things, even if she would've refused to go to the hospital they still normally would've sent someone anyways
@@nobodyspecial4702 i made a call for a friend once who had threatened to overdose on pills and then would not respond to my calls. she was over 30 minutes from me as I was out eating lunch with family. An ambulance arrived within 10 minutes. No excuses.
I hear that but she did live far in a rural area wo service. If that was my mom I would have drove to a spot with service and call back or ask a neighbor to use the phone. She got there and waited next day til she died? I mean I know they have a case but not everything was done to save her. Who is that man crying. Did he stay with her? So many questions,
@@jimdoe3288 Or drive a few minutes down the road, make the call, and drive back? The mother died THE NEXT DAY. There’s more to the story than just “no cell service”.
Having been both a 911 dispatcher and an EMT, it's not his call to make to say: "Make sure first." EMT's will persuade someone OR they will have them sign off on a waiver. Either way, you're covered. It was a dumbass move to say "Call us back." I rolled an ambulance one Sunday morning after a call. Seconds after I rolled the ambulance, the original caller called back and said "Nevermind." I had the ambulance continue anyway. Good thing, the person was in a diabetic coma and stupid caller thought that she was just sleeping off too many drinks.
"hasn't left the bed in 3 days", "she's turning yellow and making noises" and the 911 operator wants her to ask the mom if she needs help??? what kind of foolishness is that? too many 911 operators don't take their job seriously enough, its disheartening
People like you really disgust me. They had ample time to send her to the hospital she DIED the next morning which means a) it was not an emergency and b) he is in trial we don't know if he did anything wrong. if she is conscious and breathing and is able to make the decision, then try to get her to go with you. Like this story smells all kind of weird
My gosh that is disgusting, the symptoms he was told alone should have told him that she was dying! Condolences to the family. My only question is why they didn’t put her in the back of the vehicle & take her to hospital themselves when they realised they had no reception, or drive until they got reception & called emergency services back? Do the neighbours not have land lines?
worst case scenario, they could live where they don’t have neighbors around, they could’ve not had enough gas or money to get any at the time, or just weren’t able to lift her out of bed
Good point.. think we're going to see more of this. Cops not wanting to run toward the sound of gun fire. Being criminally charged. It's not easy at first I know ; But I'm no tough guy...but did this a few times in the military. It's your job you SIGNED up for...not drafted
@@beminejunji sorry but even if it took and hour to pull her to the car inch by inch I would've done it. Use the bedsheets as it makes the job easier. And neighbors would definitely be closer than the next day no matter where you live. Secondly there had to be a house phone in the mother's house otherwise how did the daughter know there was an emergency? She psychic?
@@necrobabe6190 regardless of what you "would have done" what happened is what happened. And in EVERYONES MIND if you need immediate medical help you call 911. Just like this woman did.
What kind of 911 operator would hear about the condition that poor woman was in and think "well I'm only sending an ambulance if she wants to go"? Would he say the same if the victim was suffering from a gunshot wound? A stab wound? Some other kind of severe injury? I am just...absolutely appalled.... EDIT: I do think this woman probably could have done more to help her mother though. What exactly did she spend the time in between the 911 call and the morning her mother died doing? Did she try to find an area with service or someone who had cell service? Did she think the only thing she could do was monitor her mother's condition?
THANK YOU. MY THOUGHTS EXACTLY. DIDN'T HER MOM HAVE A PHONE OR EVEN A NEIGHBOR.? WHY DIDN'T SHE TAKE HER MOM HERSELF.? TO ME IT'S BLAME SHIFTING. I WOULD HAVE TOLD THE OPERATOR- GET SOMEONE HERE NOW, MY MOM'S DYING. SHE DIDN'T SOUND TO CONCERNED ABOUT IT. I DON'T THINK SHE REALLY CARED. JUST MY OPINION.
I’m thinking the operator has dealt with this women before. Why else would he randomly say - if I send resources out there and she declines… He doesn’t want to send anyone out because every time they have gone the mother sends them away. I also think she is far out in the country that the township that services the area, can’t spare an ambulance being out of commission for so long. The dispatcher was only doing what his bosses told him to do, make sure before we send.
@@FluffScripts it’s obviously the 911 operators fault and I don’t think he’s trying to blame her rather wondering if she tried everything to save her mom
As for your edit question, She was just talking with someone (the dispatcher) who down played her mother's condition. The dispatcher was someone in the moment who is the leader. Theyre typically the one with the answers, and we rely on them as the first point of contact for emergencies. So when hes casually like "Oh just call us back if she wants to go," and she gets to her moms and her mom is probably like "I dont want to go and spend thousands on a bill," I mean, I can definitely see why her guard wouldve gone down
As someone trying to become an EMT, this is absolutely abhorrent. We're taught that people know when something is wrong with them. Time is incredibly vital, it only takes minutes to go into shock, and about 5 minutes for the brain to die from inadequate perfusion. I don't know if this guy was acting on orders from a higher up, but it's truly sad.
From a former EMT. Never assume, know everyone is different, error on the side of the PT.. good luck on you journey to being an EMT!! Oh yeah be detailed on your narrative on reports as they can save your azz...
Cant wait for you to become an emt. Seem like you'd make a great life saver. I've been in probably over 200 ambulances in my life already. With DKA mostly or the other way around. I always feel like dirt when I'm with them, but that life saving med called zofran has become my best friend when In DKA. Good luck out there.
I can guarantee you there's a passionate, caring dispatcher trying to get a job but there's idiots like this blocking the position. This death was so preventable and unnecessary. Blessings to the family 🕊
@@Richard_the_V It doesn't matter if the caller is on scene. I don't like the way the daughter handled things once she did arrive, but the point is, the dispatcher had no business denying an ambulance. He had no authority to do so.
@@kimberlysevastyanenko3798an ambulance was not denied. He asked for verification of services required. You can't half agree with someone's actions. This lady failed to call, on scene, with urgency for care.
Problem is police and dispatchers don’t even have basic training they get paid just for existing and refusing to do their job , she should be imprisoned or a vigilante should end her life or better yet leave her bleeding somewhere while refusing to call her an ambulance because you don’t wanna waste resources on her
@@lolapop2010 nope once someone loses consciousness it’s implied consent , I literally learned this in highschool it’s astounding these people don’t even have a GED and we pay them through taxes , fired isn’t enough
This is true. In every way possible it is unacceptable. I am only glad to see that they will be held accountable when making negligent decisions. I am so sad for her (grand)kids left to deal with this preventable loss. I cannot even begin to imagine. 😔💔
@@lolapop2010 no it isn’t, dear! and they can also take someone who may not fully understand consent but do need to get treatment, like people living with dementia/Alzheimer’s or other progressive diseases of the brain. People may not always be able to give their informed consent, but if you can clearly see they require medical care, you have the ethical duty to make every attempt possible to get them that care. This guy was informed of her condition in detail, and neglected his ethical duties to care. The family did exactly what they were supposed to and he was still unable to do his duty. So sad this woman and her family paid the price for his carelessness. 😢💔
This happened to me as well. My mother in law had Alzheimer's and fell at my house. The ambulance came and refused to take her because she wouldnt tell them that she wanted to go even though she couldn't speak. I told the ambulance if they didn't take her I was going to sue them and the entire company and I'd have his job by morning. You need to be your own advocate. Other people don't care.
She used the emergency line, not the non-emergency line and described an unusual illness that left her mom bedridden. How is the dispatcher this dull???
They need to do an audit or monthly/quarterly testing of all dispatchers. Too many cases like this. I've been always been given so much attitude and been told to be quite when I have called 911 dispatchers. It's terrible, no human decency
This doesn’t make sense. .. So if the daughter called and said that her mom was making sounds on the phone then why didn’t the daughter use her mothers phone to dial 911 if the daughter had no service. Or why didn’t the daughter drive somewhere to get service or drive to get HELP if she couldn’t lift her in the vehicle to get help. It doesn’t make any sense at all.
I've never been on the phone with a dispatcher who hasn't screamed for me to calm down. Story is the store I work at gets crazy customers sometimes cuz I work night shift on a corner. We get drunk fights, kidnapping, sober fights. Even just a call for a welfare check just sitting at home with no appending emergency... I'm being screamed at to calm down and interrupted when I give my answers... Bottom line there is too much disrespect from dispatchers that only escalates the situation and prolong help arriving. I don't even bother calling anymore. The dispatch needs to go touch grass. It only escalates things and they never help.
They need part-time 8 hour positions for dispatchers if they don't already have it. Might help minimize stress or feeling overworked idk. Still, do ur job regardless
@@glassyu1294 Same here for when I got robbed at gun point. The lady told me to slow down and shut and let her talk, when its ME thats in need. I told her it wasn't my fault that she couldn't keep up with what I was saying, I have no time to slow down when adrenaline is pumping and I almost lost my life
Thank you, that’s exactly what he should be charged with. His ignorance really just cost someone their life who probably could’ve been saved if he would’ve done his job.
@@6A6-n2g doubt it was the attitude, that’s a cops thing to do, come up with charges because of attitudes. His judgement call got him in trouble. Sad part is he probably did his job right because the rules he have to follow, but those rules made him make a terrible judgement call.
This almost happened to me in 2019 when I called 911 for my mom (who didn't want me to call them!). I had to scream at the dispatcher to send help before she did it. My mom's kidneys had completely failed. She was admitted into the ER, switched to ICU, and put on dialysis. Her nurse said that her doctor said that she would've died if we had waited just one more day. That's why I don't obey stupid instructions. The stupid person doesn't have to suffer the losses of the person who obeys their stupid instructions.
Big difference coz I’m assuming you were next to your mom vs the one in the news. The dispatcher did not want to use resources to what if How did the daughter know that the mother was in bed for 3 days and just making noises? If someone called her from her mom’s house then how come they couldn’t use that phone to call 911 again? How come she didn’t drive back to look for signal to call 911 again? How come she didn’t look for a neighbor to ask for help? She didn’t give a fvck about her mom. She just taking this opportunity to get money. Disgusting
Worked as a cashier and called for police on a potentially dangerous individual in the store who was threatening violence and other customers but the dispatcher was super judgemental and harsh. I’d say please wait a moment the individual is in my face trying not to give away I was on the phone but the dispatcher yelled in the phone saying no hurry up and tell me the details already stop wasting my time. Was not a pleasant experience when under stress like that
@anon google account they also ask the person who called the same repetitive questions over and over and over again while they're frantic and need help.
Did I misunderstand? Now, the dispatcher was flat out WRONG, but did they say she died the next morning?? Why not call 911 back? No cell service or not, drive to where there is some, have a neighbor call, something. I’m so sorry for their loss, and the dispatcher is wrong, but they should have done more.
@@valerierodger7700 Okay but she couldve just taken her mom to the hospital herself so that doesn't make any sense that she would think no one would come
Nope sorry mom! No cell service so there is literally no other option available to save your life. It's an hour to the nearest hospital and you only have 24 hours left to live so if you do the math you're dead. Can't win em all!
Seems like everyone here was ignorant. The 911 operator should have sent them ambulance the first time but the daughter using no cell service as an excuse is totally absurd also. Drive until your phone works, which most of the time is literally down the street or take her yourself. They're all equally responsible. If one is charged they should all be charged, they ALL failed this woman. The daughter should have been more concerned than the 911 operator and she sat through the whole night watching her die because she "didn't have cell service". That makes no sense at all
All he had to do was push a few buttons and it could’ve saved that woman’s life. Instead he talked her daughter out of the help he should’ve been sending. Smh. I hope this haunts him for a long long time. Ridiculous! 😔😔😔
Well that's because the family is as fake as you using those filters I mean sure it's a dispatcher's fault but if you were sick on a bed for two or three days wouldn't you be demanding people to take you to the hospital and if that was your mother wouldn't you force your mother to go to the hospital there's more than one person to blame here
Ridiculous. She wasn't even at the house when she called 911 for an ambulance for her mother, just saying that "she's really bad; she hasn't been out of the bed for like 3 days." Have you ever been in bed for days with influenza or something else. What would you do if an ambulance showed up at your house without you calling for it? If the daughter and son thought that an ambulance was so necessary, why didn't they go to a working phone to call again? The DA is making this guy a scapegoat. Do you really think that an ambulance should be sent out when someone else calls for the patient when they're not even with the patient, and giving such generalities as "she's really bad and in bed for, like, 3 days?" You think they don't get these kind of calls from someone else deciding that *they* want an ambulance for whoever they're calling about, and the patient refuses to go?
That’s what I was thinking too, she could have walked around to find signal or hop in her car to find a signal. Better yet, go to a neighbor and use their cellphone or landline. The mom was not having a stroke, cardiac arrest or respiratory failure. So if she was to die, it’s because she’s been already dying for the past 3 days They just want money. If they really loved their mom, they would have tried everything to call 911 again asap
I used to be a 911 dispatcher. The only time I couldn't send an ambulance was for a non-emergency situation in which the patient wanted to use the ambulance as transportation to a hospital. We would tell them to get a private ambulance for that. Otherwise, I would always send to protect people and to protect myself. I sent police and EMSto someone who said she wss pregnant with a hippopotamus on her womb. Her chief complaint was that she was worried the "baby" was throwing up and pooping in her womb. Fun times.
I get he should have just sent someone out but why did they have to wait 24hrs she supposedly was on her way while calling 911 then what? She arrived couldn't get signal and said she'll be fine, bye mom hope u feel better.. I just think they blaming the guy ciz I'd the easiest way out
I thank you for still sending an ambulance in that situation. My mentally handicapped sister many times called 911 (if she managed to grab the phone when we weren’t looking) about bizarre made up things (like grandma pooping on her head), and the police would always come and make sure she’s ok. Horrible waste of resources, but their job was to make sure, and our job was to keep our sister away from the phone.
While I think the 911 operator was in the wrong here, I'm not sure why the family wouldn't 1) try their phones anyway, 2) knock on neighbor's doors to use their phones, 3) just take the mom to the hospital themselves, 4) call some other friends to help her get to the hospital, 5) ask some neighbors to help them put her in the car, 6) drive to an area where you have service and call again..... I can think of many things I would have done here and so I'm kind of confused and saddened by the family here. This would be a thing I'd feel guilt over for most of the rest of my life.
Yeah, that's what I was thinking too. She could have used the neighbor's phone or she could have even driven her mom to the hospital. If the ambulance won't pick her up then she can drive her to the hospital. That's better than just leaving her at home and waiting for her to die. She didn't sound all that concerned during the phone call and after her mom died, she didn't seem that sad about it. I don't think the brother knew his mom was sick and dying until he found her body the next day. I don't think the sister told him what was going on. Her brother was the one that was distraught with grief. I'm sure if he was home and knew his mom was in that condition, he would have done everything in his power to save her. It's obvious just looking at the brother that he loved his mom a lot. I feel like the daughter didn't really love her mom very much because she barely made any effort to save her life. Maybe the daughter thought about it and decided she wanted the life insurance money so she just let her mom die thinking if anyone asks me why i didnt take her to the hospital, i can just blame the dispatcher for that.
@@cludecat7072 that's bull! They literally waited til she died! I don't care how critical my mom or dad felt! I'd still take em to the hospital. No exceptions!
@@realcritical-kr2dd not bull say 100lbs at 5ft that is 100lbs of extremely fragile dead weight that needs to be carried to a vehicle. That is really difficult to do without injury
I have a lot of questions… how long did it take for her to notice her mother like that? Surely she had other symptoms before “turning yellow” and “making weird noises” and why didn’t she drive back out and try to call 911 where there is signal? She died the next morning not an hour later?
Disgusting that he didn’t send an ambulance, but if the daughter didn’t think she was going to make it, what did she do in that days worth of time? Why did she not leave the house, get to service, and make the call again? Or I’m sure if her mom lived there so she had service and could’ve called with her moms phone. It just doesn’t add up to me. Sad situation but he’s not only at fault.
In another article the daughter admitted she decided not to re engage in help for her mom until morning but the mom passed during the night. Nothing stopped the daughter from getting to her mom and putting her in a car and getting her to a hospital and nothing stopped her from getting to her mom telling her she’s going to the hospital and driving down the road until she had service to call back like she was told. The daughter was neglectful. She was the one on scene with a vehicle. She chose to push it off until morning after putting eyes on her mother. Where’s her chargers?
Or driving to the top of the hill to have service to make a second call. This is ridiculous and a frivolous lawsuit. I can’t believe no one else is holding her accountable.
@@animaanimus8011 yep I said that above she claims she was 10 min from her moms when she made the first 911 call so she could of drove back that 10 min to get service. I can’t believe anyone charged this man
what if she couldn't lift her mother into the car? I'm not a weakling but I cannot carry a limp human into a car driving somewhere to get better service, I understand
As someone in training to become a EMT, this is absolutely awful, his job is to be a dispatcher.. not to insert his own judgement into a call. Even in the case of not transporting the ambulance can render aid at the home and educate the family on the importance to transport if needed. Awful
@@Peteyzee98 She probably stayed with her mom. But we dont know fir sure. Right now hes just being charged. They will still need to go to court. That kind of stuff will come out then.
@@bigschmill294 we have no idea what she did... "staying with mom" , when she could have taken her to hospital is willful negligence. Should be charged with manslaughter at least
@@bigschmill294 that's stupid, it's obvious they didn't care much about the lady, she was like that for the past 3 days and alone! My mom wouldn't be alone 3 days like that, and if I have no signal on my phone I'm picking her up and driving her to the hospital my self or I'm running to the nearest store and calling not wait 24hrs.. I'm mad at her kids cuz no one cared for her, why do think they weren't sure of she would want to go to the hospital, she was probably so lonely and hurt that she said just let me die here..
I am so sorry for this loss, I can't imagine the pain and suffering and devastation. What a terrible tragic story, rest in peace and I pray for those that survived her.
What would even prompt him to say this? That woman gave no indication that her mother would not be willing to go into an ambulance and even if she didn’t want to for insurance/money reasons the EMTs could have helped her get into her daughters car.
My guess is they had probably been called to her residence in the past and she had refused to go to the hospital, possibly more than once. It's not likely that the dispatcher asks that question just out of the blue to everyone that calls for an ambulance.
The question is was it his call or did he do what he was trained/told to do? I wouldn't at all be surprised if in today's world some lame supervisor or higher up instructed the operators to 'not send a resource unless it's a sure thing'. I feel bad for the family, but I also hope this guy isn't getting hemmed up over some bad training that some crappy manager enacted.
I can't think of any situation in which a 911 center would send an ambulance to a location someone driving down the highway tells them to go to. That has all the making of a prank call, which they have thousands of every year, wasting time and resources.
@@nobodyspecial4702 nope ur wrong. I pocket dialed 911 before and told them it was a complete accident and they still sent someone to my house to check on me
My first thought was maybe he was scared he'd be the one to blame if he "wastes" sending an ambulance if its not actually an emergency, because false alarms happen all the time. That said, one can argue that his job was to send dispatches, not necessarily deem who's worthy of one or not.
1:14 He was charged. I assume you mean convicted. And I’m not 100% sure he will be convicted. Terrible and wrong for him to do what he did, but with a good lawyer, it could go either way. He may have a defense if he was told by management/supervision that they need to properly allocate resources. There could be a defense due to the fact that he suggested a plan to call back and she seemed to agree. Also, the mother passed away the next day and the daughter did not take her to the hospital during that time in a personal vehicle so it could be argued that she also didn’t think it was that important anymore that the mother be taken to a hospital. Ultimately, I think there should be protocols in place that state 911 operators cannot refuse service due to them not being present to assess the situation and only being able to lean on the explanation of the caller who may not be experienced in what is truly happening. Additionally, the operators cannot necessarily tell from the tone/emotions of the caller since many people react differently. Lastly, it just seems like good CYA policy to push the decision of what to do to the EMTs / Fire / Police instead of making the decision over the phone.
If her mom died the next morning, what did the daughter do in that time? She would have drove her into a nearby hospital for an immediate treatment or at least if there's any passerby or neighbours she could have asked for help. That 911 operator too was at full fault.
that's actually something that I didn't realize before you mentioned it... yeah, if she passed away the next morning, what did the daughter do in the meantime? I am not attempting to push the full blame on the daughter here as the operator clearly neglected his duties, but it really got me wondering... her family has my condolences of course. this wouldn't have happened in the first place if the operator just did his job properly and sent an ambulance...
@@JonasJohansenIngilae I agree all parties failed the dying lady. If it was my mother I would call every man or go get as many neighbors as I could to help.
He asked if it was ok in a non pressure way. She quickly agreed. That was her opportunity to press for service. There seems to be blame to spread around here.
She probably didn’t know how in that moment of haste to check him. If she said yes she’s going and twice send someone out it doesn’t matter how he said call back he’s not allowed to deny the call. He’s wasn’t allowed to do that in anyway
Absolutely. "My life is forever ruined" she says after showing zero emotion/not shedding a single tear during the entire video. Sure didn't act like it was ruined. That's quite a stretch to say it was ruined when you seem to already be over it Probably living better off mom's assets and used the "my life is ruined" phrase to eliminate motive for involvement in her death. That there's no way she could have benefitted from it
@@toocutenoirb.4278 lol okay in THAT moment of haste, but what about the entire night she allowed to pass with doing absolutely nothing and her only excuse being “no cell service”?!
@@InTheNameOfLife1 And her mom had already been bed ridden for 3 whole days before she decided to do the bare minimum of calling 911, what was she doing then???
When was the last time ur mom was in serious trouble and u went home to sleep until the next morning? No cell service? Was it too much trouble to call back on ur drive back home? Daughter obviously didn't think her mom had any emergency.
Those symptoms weren't alarming to him? What an idiot. If someone sounds like they're dying, you don't "make sure" they're dying first. That is the entire reason ambulances exist. I hope he is charged so he understands what his actions caused.
If my mom called me & said she’s dying, I’d do anything & everything to get her help. It definitely wouldn’t take me the next day. Poor judgement on daughter as well.
If you look and listen to the video apparently the daughter doesn't live there she must have heard the information she got from a 3rd party she had no clue that her mother was sick for those 3 days until she was just told by a 3rd party that she was so she immediately called the ambulance and headed to her mother's house . She done exactly what a daughter should do
@@teehill5701 actually, she didn't do everything she could. She got there said she didn't have service and watched her die all night instead of driving until she did have service, using someone else's phone or loading her mother up and taking her herself. The 911 operator was an idiot but the daughter was even dumber
@@teehill5701 she saw her mother in that condition and went home for the night without trying to do everything in her power to get help. If you think that's doing everything you can, I feel for your loved ones.
Yeah, if he refused to do anything, I'd call the non-emergency police line and tell them that dispatch is refusing to send an ambulance during an emergency. I'd be making this h*ll for them if I had to, I would not just say "OK" when they refused service. I was quite shocked by that. It's both their faults. It's sad, but sometimes you have to take charge yourself because there's a never-ending list of people incompetent at their jobs.
I don’t deny the operator should have sent an ambulance, but why didn’t the lady run over to the neighbors house or drive down a couple miles where she had some cell service? She knew her mom needed medical attention immediately but chose not to go and get help after realizing she had no cell service at her house?? I get she didn’t want to leave her mom, but if she knew her mom was in bad condition, I would have expected any daughter to try to get as much help as possible after realizing she had no service at her house, than just waiting around a whole day without doing anything. Maybe she didn’t think that her mom’s condition was so bad that she could wait until the next day, but if that is so, she shouldn’t be putting all the blame on the operator. Maybe it’s her way of coping with the death but still.
This also happened to my family as well. It happens way too much but this is the first I’m hearing of it in the news (thank God!). My grandad called the ambulance for my grandma (who I’ve lived with most my life) at 5 in the morning. She was talking incoherently and was basically out of it. She suffered from cancer and strokes so she hated the hospital. When the ambulance arrived they were annoyed, due to my grandad being intoxicated. They assumed she was too and complained of how early it was, saying they needed to hurry and start talking because it was 5 in the morning. They asked my grandma some basic questions none of which she could answer. And still, they decided she was “coherent” and left that morning. She died at 3PM that day, suffering from a blood clot.
They should be charged like that dispatcher. Again, it would have helped if your granddad wasn’t drunk at 5am, but regardless they should have done their job.
My father fell a few times at home and though he wasn't injured, he wasn't able to get up and my mom couldn't lift him. Each time she'd call the ambulance and they or the firefighters would come out and help him up. No one ever said "well, go call a neighbor to help", or "if he isn't hurt enough to go to the hospital we can't come". It is not the dispatcher's choice to make. Each time the emergency workers came they said "we will always come and help. We can't just leave you on the floor or in a few hours we will have an emergency. "
This is the first time i hear of a dispatcher facing consequences for being negligent... This NEEDS to be encouraged, there's been way too many injustices
Same here. That job I'm currently seeking and I would NEVER fail to give proper service. My mom even said that it's someone's life in your hands. You could go to prison for something like that.
There's a hole here. She agreed to get confirmation and then "lost cellphone service." The mom died the next day. What exactly was her daughter doing for all the hours between when she got there and the morning? She had a car and had service on the road for the first call. Did her mom not have a phone? Did she ever consider driving until she had service? How about just driving her to the hospital herself? I'm a leader of people and "I didn't have service" is never an excuse for long. More likely, she got there and her mom refused to go to the hospital.
@@scottjones8406 Don't say that. It's cynical people like you who make us lose faith in humanity. She would much rather have her mother with her -- you know this.
@@this_is_NOT_a_test she looked totally devastated in the interview didn't she, and if she cared so much she would have got her fat ass in the car and got her mother to a hospital
@@this_is_NOT_a_test nope, nope and nope. Read the description. This woman left her mother alone to die. Her body was found by the brother the next morning, so she didn't even stay with her. If she was that bad, why didn't you do more? She had an entire night to do something.
So let me get this straight she called the night/day before and this guy told her to call back. So she did what in that time frame? If the lady had died right after the call I could understand but saying “well their was no cell service so I couldn’t call back” will come back in court and I think clear this guy. This guy should be fired but if I was a defense attorney I’d stick to that. If my mom was dying I’d drive her myself or go get somewhere where their is service to get her some help. This guy may be an idiot and deserves to lose his job, I don’t think he should be charged. If this reporting was 100% accurate which I highly doubt it is.
Yeah, that's what I was thinking too. She could have used the neighbor's phone or she could have even driven her mom to the hospital. If the ambulance won't pick her up then she can drive her to the hospital. That's better than just leaving her at home and waiting for her to die. She didn't sound all that concerned during the phone call and after her mom died, she didn't seem that sad about it. Her brother was the one that was distraught with grief. I'm sure if he was home and knew his mom was in that condition, he would have done everything in his power to save her. It's obvious just looking at the brother that he loved his mom a lot. I feel like the daughter didn't really love her mom very much because she barely made any effort to save her life. Maybe the daughter thought about it and decided she wanted the life insurance money so she just let her mom die thinking if anyone asks me why i didnt take her to the hospital, i can just blame the dispatcher for that.
THIS DOESN’T MAKE SENSE….. So if the daughter called and said that her mom was making sounds on the phone then why didn’t the daughter use her mothers phone to dial 911 if the daughter had no service. Or why didn’t the daughter drive somewhere to get service or drive to get HELP if she couldn’t lift her in the vehicle to get help. The son seems to have crocodile tears. His tears is so fake and the daughter has no tears as if she doesn’t give a DAMMMN. She probably is glad that she doesn’t have to deal with her mother. It’s so sad but she seems like she doesn’t care at all. She could have done more for her mother. This doesn’t excuse the 911 dispatcher behavior. He should have sent an ambulance for Help as well. It doesn’t make any sense at all.
Also how did she know her mother was yellow and wouldn’t leave the bed if they didn’t have cell service? Who told her? Was the mom like that before she left for the day and she called on her way home from work or errands? They should’ve given more information.
How did the whole night pass without her driving around for service, asking neighbors to call, or to help move her mom into a vehicle and drive her to ER herself? It feels like there is a major gap in the story here.
Back several years a family member suffered a massive stroke. I called for help and the dispatcher actually asked why should they send someone if I was able to try to bring them in myself and "how do you even know it was actually a stroke?" It confused me, why else would I call for help? As for the stroke part, I actually had to explain that they failed the FAST test and then explain what that is. For those curious, it is a quick reference for strokes, Facial drooping, Arm weakness, Speech difficulties, and Time.
I had a mini stroke, and since I was sitting up and talking (barely), they kept fussing about my blood pressure (normal) and blood sugar (which was slightly high). Finally asked if I wanted to walk to the truck.... dude, I'm barely keeping myself sitting! 🙄
@@vividdawn913 lmaooo. I broke my leg badly and had a medical professional ask me if I wanted to walk to the bed. Considering that my leg was facing the wrong way, I’m going with no
@@eagle25311 Actually, I think they said "You think you're having a stroke?" I said "uh huh" (it was hard to say S for yes), and then they proceeded with all the vitals checks. Because I puke and wet the bed at 7:30 am Sunday, for the fun if it 🙄 (it was from Afib, I always get nauseated and vomit for that. Wet the bed because I couldn't get up to use the bathroom)
The daughter took that “call us back when she’s willing to” pretty calm… I would have said nah send an ambulance I don’t care and she just gave up when she got to her moms because she had no cell service… she didn’t die till the next day my god! Drive her to a hospital urself or run to a neighbors to borrow a phone. Not to mention you can still dial 911 with no service! My lord
If there is literally no service, you cannot dial 911. Do you think the phone will magically send it's signal to a satellite or something? Yes, the phone may try to connect to any tower it can, but if there is no service as you just stated, it would have to be magic to work.
@@MKKillr Great, but my point had nothing to do with that. My point was to the original commenter who say "Not to mention you can still dial 911 with no service! My lord"
Exactly, she had another day, why didnt she drive her or go to the nearest landline or where she could get service. There were options and they did nothing!
Yeah that's what it seems like but no one is publishing whetherthey took her to the hospital later or if she did call 911 again. Alot of suspicious stuff going on with this case.
These operators need to continue to be charged in these situations. I’m sick and tired of seeing operators do this, hang up on people, be rude to people, etc. the excuse that it’s a hard job doesn’t work anymore, get a different one.
Better training to treat those weird sounds and unresponsiveness as an emergency. They called 911-the EMTs can determine if it is an emergency. Unless there is a fire in a high rise taking all the ambulances in your town, send the ambulance.
Operator basicaly said "I'm not sending an ambulance because she might not consent to go to hospital". Even if she doesn't consent to going to the hospital they should still send someone to check on her regardless of whether they take her to the hospital or not.
Exactly. They could of driven someone where they had service. I find it hard to believe no one had service near by. Also why didn’t they drive her to the hospital herself? They had a whole day?
I had read about this previously and the dispatcher was shown in a bad light, when in fact what he said wasn’t unreasonable. The daughter should have driven to get cell service once she saw how bad her mother actually was. This is on the family for failing to act
Wrong of the dispatcher to not send a ambulance. But how can we solely blame the dispatcher when it seems like the daughter also thought it wasn't serious enough to have the ambulance come? If she thought it was that bad, wouldn't she just have driven back the way she came 10 minutes where she had service and called 911 again? The mom was alive for another full night so it's not like she couldn't leave her bedside for another 10 mins.
This is absolutely heartbreaking. When I was a kid I had to call for emergency services because my little sister passed out while we were staying with my grandma. She was 5. They didn’t take me seriously because I was a kid. I called back again begging them to hurry. We lived out in the boonies, so It took them 20 or 30 minutes to arrive. My sister was out that whole time. She came to about 5 minutes before they got there. when they got there a female EMT laughed in my face because I was so shook up. I have never forgotten how awful that experience made me feel. Thankfully, my sister was ok. But, had she not been, that could easily have been the worst.
@@tusharbhudia9421 but instead of the higher ups having to deal with it, they just use this guy as a scapegoat so they don’t have to deal with anything.
Probably he and other dispatchers got a lot of flak from the brass about sending paramedics on bogus calls - but the brass threw him under the bus. They'd throw his co-workers under the bus for similar reasons. But they'll still get on them about not wasting resources and we'll see this happen again.
When he needs help, a paramedic will be like 'Sorry, my higherups said I'm not to be trusted to do my job. Good luck with with dying whilst I put crayons up my nose'.
As bad as it was for the guy to refuse to send an ambulance if I’d been that woman I would’ve called the police, the sheriff, the fire department, I wouldn’t have stopped until I got help, if my cellphone wouldn’t work I would’ve run to a neighbor or business, not sat there all night and watched her die😡
I don't think she even stayed with her mom bc the description under the video says the woman's son found her dead when he showed up the next day to check on her.
Dude, he wasn’t trying to be cruel. He was probably following guidelines at his work. He didn’t mean for this woman to die. That would be like saying the daughter is cruel for not driving out to find cell service to call an ambulance again, or just drive her mom to the nearest hospital. This was a tragedy no one anticipated.
this case is extremely suspicious idc what anybody says I would never wait till the next day to bring my mother to a fkn hospital after seeing her suffer especially when I have a car this case is the most red flag case I have ever seen in a very long time I think there might be more to this but I really really hope not because this is demonic
Yeah, that's what I was thinking too. She could have used the neighbor's phone or she could have even driven her mom to the hospital. If the ambulance won't pick her up then she can drive her to the hospital. That's better than just leaving her at home and waiting for her to die. She didn't sound all that concerned during the phone call and after her mom died, she didn't seem that sad about it. I don't think the brother knew his mom was sick and dying until he found her body the next day. I don't think the sister told him what was going on. Her brother was the one that was distraught with grief. I'm sure if he was home and knew his mom was in that condition, he would have done everything in his power to save her. It's obvious just looking at the brother that he loved his mom a lot. I feel like the daughter didn't really love her mom very much because she barely made any effort to save her life. Maybe the daughter thought about it and decided she wanted the life insurance money so she just let her mom die thinking if anyone asks me why i didnt take her to the hospital, i can just blame the dispatcher for that.
@@PaulPavloPablo yes. Absolutely yes to everything u just said. There is no way in hell that daughter loved her mom there's no fkn way I would ever in a billion parallel universes ever let my mother stay in a bed for days while distraught or in pain this woman had a hand in this game I just know it and I hope they look into this, nothing about this case makes any sense from the "daughters" side
They didn't even take her to hospital the next day. The son found his mother dead in bed the next day. I'd say her children failed her as much or more than the 911 dispatcher.
Hold on. What the dispatcher done was only amplified by the fact that no 2nd call was made by the daughter. Yes, he made a judgement call that wasn't his to make, but had the daughter had service another dispatcher most likely would have sent an ambulance. Which begs the questions: why didn't the the daughter drive to an area where she had network reception? Did she not know in advance that her mother's area had poor reception, or none at all? Why did the daughter leave it until her mother had deteriorated further (the next morning) to go get help? If the dispatcher is being charged with manslaughter then should the daughter not be charged as well? Let's not forget that the daughter also said her mother had been feeling like this for 3 days, so could she not have taken action a lot sooner? Personally, I see this as an unfortunate incident that everyone would have done differently in hindsight. So no one needs to be facing prison IMO. But the dispatcher should be fired from his job as a consequence of his actions.
Bro she went there and then her mom refused to go with her AND HER 3 KIDS that she had to get home. So she left and called her uncle (I believe) who said he would check on her. He obviously didn't and the son who was crying was the one who found her. Jfc. The EMTs should have been sent. Period. And THEY could have made the judgement call based on MEDICAL EDUCATION as to whether she needed to be taken.
This happens here in Arizona. It's happened to me with my mom. I suspect that the dispatcher was following emergency services protocols that need to be changed. If he did it on his own, charge him. If he was following their protocols, then someone higher up needs to be charged.
Finally, someone with a brain!! Children will often send the ambulance to their parents that refuse to go!! This holds up services for someone truly in need… Also, it sounds like whether the mom went via ambulance or car, she was going to pass regardless.🤷♀️
Did they ask a neighbor to call? Did they drive to the nearest pay phone? Due diligence wasn’t done after the daughter’s arrival where she found her phone not working. Did she call or drive to the police department to request assistance in getting the ambulance to show up? There was opportunity to still save her mom past the initial phone call.
I’ve been upset in other cases, but in this case why couldn’t the girl use the house phone, or get mom’s phone, or walk outside to get a signal and CALL 911 BACK?! It makes no sense. So she didn’t egg. Call again? The mom died the next day, she didn’t die within the 10 minutes it took to get to her house.
Why couldn’t she take her to the hospital when she got home they waited a whole day ? People like to blame other people all the time if it was my mom who was bed ritten for 3 days I would have made some calls to family and friends to help
She may of not been able to lift her out of the bed. A lot of things going on here we do not know. If she had family that could of helped they should have. Sounds like a big mess. So was the daughter charged with anything or just the 911 operater?
They were both in the wrong she should have lied and said yes my mom wants to go! Or get a neighbor to call 911 as soon as she saw her mom or even driven her herself. But also the dispatcher should have obviously sent an ambulance!
I recently went through an interview at a PD in hopes of getting a job there as a dispatcher or PCO, and it makes me sick to my stomach that these individuals act and sound so careless about their job when they clearly knew from the start that the job was going to have situations like this, if not worse.
I do not do this kind of job but you come back in 5 years and give us an honest opinion. Your opinion on how they should be feeling and what emotions they should be conveying is based purely on emotion and not as applied to the job.
Didn't have cell service? So she sat ALL NIGHT and watched her mom die.. If McDonald's had a bogo sale she would have went to find cell service. This woman is not a victim. She's part of the equation that led to the death
I was at work one day when a lady came to the front and said her husband was having chest pains and needed an ambulance to be called. My co-worker called 911 and told the operator the address. The 911 operator began asking her questions about how old the man was, how long he had been having chest pains. After about a minute of this, I told my co-worker to give me the phone. The 911 operator still had not dispatched an ambulance. She then continued asking me questions about the man. I said I don't know the details, his wife just wanted us to call. Then the operator asked to talk to the wife. I had enough at that point. I said, calmly, I will answer any question as soon as you send an ambulance. Then she started to argue that she needed to make sure one needed to be dispatched and we might be able to take care of it over the phone. By then 3 minutes had passed and she still had not sent an ambulance. Luckily in the end it didn't matter but she could have been charged with a similar crime.
Brass of a lot of 9-1-1 dispatch centers probably 'unofficially' pressure the dispatchers to be this resistant and then throw them under the bus if and when the consequences turn deadly.
We didn't hear the whole phone conversation. ALSO, wasn't there any neighbors she could call from? It says the next day she died...that daughter had hours to call back and she apparently didn't!
@@corinnejones9287 if you're mother is dying, put her in a car and get her there. If she didn't have service common sense says go to a neighbors house or even go home and make the call. Everyone failed this lady that was there, including her children. No excuse to let your mom pass away because you did nothing.
As a first responder we left that decision up to the patient. I had partners who called me paranoid because I wanted to follow the protocol. See what happens when you decide not to. Condolences to the family.
She had access to a vehicle she could have driven somewhere to get help? Absolute nonsense. Totally wrong call for the 911 dispatcher, but these two children need to get a grip.
Sickening what people do for money these days daughter and son probably thought if she's going to die anyway ( whether it was at their hands or not ) they might as well blame the dispatch and try to sue and profit from it
![BLACK BAG - Official Trailer [HD] - Only in Theaters March 14](http://i.ytimg.com/vi/Du0Xp8WX_7I/mqdefault.jpg)
Former dispatcher here. Sending an ambulance doesn't take money out of your pay check, you don't get a bonus for saving "resources". Send the damn bus and let the crew decide the best course of action.
Thanks for that. I was wondering who trained him to "talk about resources"
I'm no medic but if I heard someone was turning yellow there should have been no debate.
💯
He probably a corporate climber. Wanted a promotion by taking things into his own hands by making initiatives. Too bad it back fired
Probably a conservative.
The thing is, ambulances still take people in critical condition without consent if unconscious or deemed unfit to decide for themselves. It is called implied consent, because it’s implied that the person would want to be helped. And even if she denied the offer to be taken to the hospital, the EMTs still could tell her and her daughter valuable information that could save her life.
Exactly! 911 is useless. Thank God he’s being charged. These operators need to learn a lesson. I hope they get sued!
@@ckells say that to thousands of people being rescued each day
@@ckells she died the next morning they had the entire night to get her to the hospital, fat whale on tv needs to take personal responsibility for her own actions
But the daughter who just sat around and did literally nothing to seek help after the initial call is a perfectly reasonable and responsible adult? She had until the next morning!
@@whitedog8529 stop smoking crack
Whether she isn’t willing to go or not, still send a ambulance to help her.
Usually the dispatchers will have the ambulance come out regardless and the person will make that decision outright. I’m shocked he didn’t want to send anyone at all.
@@Zee-ob1pe I am too
Well, I’d rather die than struggle with medical bills for the rest of my life.
This is literally not how it works... anywhere in the world.
If YOU ask for an ambulance, the ambulance has to go.
If someone asks for an ambulance, not for themselves, but for a third party and that third party DOES NOT want to go... it's called kidnapping.
@@junkmacfilter6232 dispatch should have still sent the ambulance. If they had and she had actually refused care they wouldn’t have taken her. But they’d have her sign something stating she’s refusing treatment and then the department /dispatcher would be covered legally speaking.
Even if she wasn’t willing to go in the ambulance immediately the paramedics may have given her life saving support at the scene. The audacity of the dispatcher to tell her to call back later is outrageous.
Totally, but why did she say ok, when he said call back later. She should have pushed the issue, she gave in too easily. Other option is, hang up then immediately call back, hopefully getting a different dispatcher.
@@SimBir08 I agree with you, she gave up so easily. I would have called back and told him she consented.
@@SimBir08 she may have froze. It’s very possible she was not thinking clearly because of what was going on.
There wouldnt be anything they could do at the scene. She was bleeding internally. If the patient didnt wanna go then she would sign AMA and that covers everyone if something like this happens.
@@deleteduser1942 Assuming she was conscious
as a paramedic they send us out for the smallest things, even if she would've refused to go to the hospital they still normally would've sent someone anyways
Hooray for toe pain calls
I betcha they send you out when the caller is at the scene and not driving down the highway somewhere else.
Thank you for all the hard work you have to put up with. You guys deserve way better pay!
@@nobodyspecial4702 i made a call for a friend once who had threatened to overdose on pills and then would not respond to my calls. she was over 30 minutes from me as I was out eating lunch with family. An ambulance arrived within 10 minutes. No excuses.
I hear that but she did live far in a rural area wo service. If that was my mom I would have drove to a spot with service and call back or ask a neighbor to use the phone. She got there and waited next day til she died? I mean I know they have a case but not everything was done to save her. Who is that man crying. Did he stay with her? So many questions,
The son's crying is just heartbreaking, no one wants their mother dead just because of someone refusing to give service
true
could make a tv show out of it.
THE DISPATCH WORKER IS A JERK!
She had no cell phone service so she didn't ask neighbors to call 911. ?
@@jimdoe3288 Or drive a few minutes down the road, make the call, and drive back? The mother died THE NEXT DAY.
There’s more to the story than just “no cell service”.
Having been both a 911 dispatcher and an EMT, it's not his call to make to say: "Make sure first." EMT's will persuade someone OR they will have them sign off on a waiver. Either way, you're covered. It was a dumbass move to say "Call us back." I rolled an ambulance one Sunday morning after a call. Seconds after I rolled the ambulance, the original caller called back and said "Nevermind." I had the ambulance continue anyway. Good thing, the person was in a diabetic coma and stupid caller thought that she was just sleeping off too many drinks.
Ratio + yb better + I don’t care + this u 🤓🤓👶🏽👨🏼💻👨🏼💻
@@forgivezharion6989 🤡🤡🤡🤡
@@forgivezharion6989 imagine liking your own comment, could be YOU 🫢
@@forgivezharion6989 no ones cares go get a life
caitalism at its finest!
"hasn't left the bed in 3 days", "she's turning yellow and making noises" and the 911 operator wants her to ask the mom if she needs help??? what kind of foolishness is that? too many 911 operators don't take their job seriously enough, its disheartening
Sigh!......😣
Ikr I hate it when they do that
Because they can’t handle it I bet he got fired
@@magicjohnson-o4l Prison not fire.
People like you really disgust me. They had ample time to send her to the hospital she DIED the next morning which means a) it was not an emergency and b) he is in trial we don't know if he did anything wrong. if she is conscious and breathing and is able to make the decision, then try to get her to go with you. Like this story smells all kind of weird
My gosh that is disgusting, the symptoms he was told alone should have told him that she was dying! Condolences to the family.
My only question is why they didn’t put her in the back of the vehicle & take her to hospital themselves when they realised they had no reception, or drive until they got reception & called emergency services back?
Do the neighbours not have land lines?
worst case scenario, they could live where they don’t have neighbors around, they could’ve not had enough gas or money to get any at the time, or just weren’t able to lift her out of bed
Good point.. think we're going to see more of this. Cops not wanting to run toward the sound of gun fire. Being criminally charged. It's not easy at first I know ; But I'm no tough guy...but did this a few times in the military. It's your job you SIGNED up for...not drafted
It will be poetic justice if he called and ambulance and the person on the other end ended the call.
@@beminejunji sorry but even if it took and hour to pull her to the car inch by inch I would've done it. Use the bedsheets as it makes the job easier. And neighbors would definitely be closer than the next day no matter where you live. Secondly there had to be a house phone in the mother's house otherwise how did the daughter know there was an emergency? She psychic?
@@necrobabe6190 regardless of what you "would have done" what happened is what happened. And in EVERYONES MIND if you need immediate medical help you call 911. Just like this woman did.
What kind of 911 operator would hear about the condition that poor woman was in and think "well I'm only sending an ambulance if she wants to go"? Would he say the same if the victim was suffering from a gunshot wound? A stab wound? Some other kind of severe injury? I am just...absolutely appalled....
EDIT: I do think this woman probably could have done more to help her mother though. What exactly did she spend the time in between the 911 call and the morning her mother died doing? Did she try to find an area with service or someone who had cell service? Did she think the only thing she could do was monitor her mother's condition?
Pineapple on pizza? Milk first? Can I start a RUclips war? Cucumber Milkshake?
THANK YOU. MY THOUGHTS EXACTLY. DIDN'T HER MOM HAVE A PHONE OR EVEN A NEIGHBOR.? WHY DIDN'T SHE TAKE HER MOM HERSELF.? TO ME IT'S BLAME SHIFTING. I WOULD HAVE TOLD THE OPERATOR- GET SOMEONE HERE NOW, MY MOM'S DYING. SHE DIDN'T SOUND TO CONCERNED ABOUT IT. I DON'T THINK SHE REALLY CARED. JUST MY OPINION.
I’m thinking the operator has dealt with this women before.
Why else would he randomly say - if I send resources out there and she declines…
He doesn’t want to send anyone out because every time they have gone the mother sends them away.
I also think she is far out in the country that the township that services the area, can’t spare an ambulance being out of commission for so long.
The dispatcher was only doing what his bosses told him to do, make sure before we send.
@@FluffScripts it’s obviously the 911 operators fault and I don’t think he’s trying to blame her rather wondering if she tried everything to save her mom
As for your edit question,
She was just talking with someone (the dispatcher) who down played her mother's condition. The dispatcher was someone in the moment who is the leader. Theyre typically the one with the answers, and we rely on them as the first point of contact for emergencies. So when hes casually like "Oh just call us back if she wants to go," and she gets to her moms and her mom is probably like "I dont want to go and spend thousands on a bill,"
I mean, I can definitely see why her guard wouldve gone down
As someone trying to become an EMT, this is absolutely abhorrent. We're taught that people know when something is wrong with them. Time is incredibly vital, it only takes minutes to go into shock, and about 5 minutes for the brain to die from inadequate perfusion. I don't know if this guy was acting on orders from a higher up, but it's truly sad.
From a former EMT. Never assume, know everyone is different, error on the side of the PT.. good luck on you journey to being an EMT!! Oh yeah be detailed on your narrative on reports as they can save your azz...
I heard they make like minimum wage and they have a lot of liability…
@ʕง•ᴥ•ʔง I recommend going into software development if you have the opportunity. The pay is much more lucrative and also has a lot less liability
Cant wait for you to become an emt. Seem like you'd make a great life saver. I've been in probably over 200 ambulances in my life already. With DKA mostly or the other way around. I always feel like dirt when I'm with them, but that life saving med called zofran has become my best friend when In DKA. Good luck out there.
Good luck, I'd advise that you 'volly' before signing up and apply with your local F.D.
I can guarantee you there's a passionate, caring dispatcher trying to get a job but there's idiots like this blocking the position. This death was so preventable and unnecessary. Blessings to the family 🕊
Well said
This is like asking somebody who says they’re starving if they want food. Bless this family, this is heartbreaking
I'd say it's like calling the food pantry and saying your mom might be hungry.
Calling for a third party, not present during call is on daughter.
We’ll she’s certainly not starving
@@Richard_the_V It doesn't matter if the caller is on scene. I don't like the way the daughter handled things once she did arrive, but the point is, the dispatcher had no business denying an ambulance. He had no authority to do so.
jesus decided lol 101
@@kimberlysevastyanenko3798an ambulance was not denied. He asked for verification of services required. You can't half agree with someone's actions. This lady failed to call, on scene, with urgency for care.
He’s a dispatcher but he’s worried about resources as if he owns the damn ambulance company . What’s wrong with ppl ?!
He actually might 🤔
@@ryanawilson8549 nah
Probably managements fault putting pressure on the dispatchers because profit
It’s actually a critical issue however you never refuse to send help. Ever
@@ryanawilson8549 yeah that would make it worse. Being money hungry on top of being heartless. Thanks for making his case look even worse🙄🙄🤷🏿♂️🤷🏿♂️
Even basic first aid classes will tell you what implied consent is. This is ridiculous. So sorry for her family 😭
That's what I was just wondering... is consent ALWAYS required? Even when the patient is unconscious?!
Problem is police and dispatchers don’t even have basic training they get paid just for existing and refusing to do their job , she should be imprisoned or a vigilante should end her life or better yet leave her bleeding somewhere while refusing to call her an ambulance because you don’t wanna waste resources on her
@@lolapop2010 nope once someone loses consciousness it’s implied consent , I literally learned this in highschool it’s astounding these people don’t even have a GED and we pay them through taxes , fired isn’t enough
This is true. In every way possible it is unacceptable. I am only glad to see that they will be held accountable when making negligent decisions. I am so sad for her (grand)kids left to deal with this preventable loss. I cannot even begin to imagine. 😔💔
@@lolapop2010 no it isn’t, dear! and they can also take someone who may not fully understand consent but do need to get treatment, like people living with dementia/Alzheimer’s or other progressive diseases of the brain. People may not always be able to give their informed consent, but if you can clearly see they require medical care, you have the ethical duty to make every attempt possible to get them that care. This guy was informed of her condition in detail, and neglected his ethical duties to care. The family did exactly what they were supposed to and he was still unable to do his duty. So sad this woman and her family paid the price for his carelessness. 😢💔
This happened to me as well. My mother in law had Alzheimer's and fell at my house. The ambulance came and refused to take her because she wouldnt tell them that she wanted to go even though she couldn't speak. I told the ambulance if they didn't take her I was going to sue them and the entire company and I'd have his job by morning. You need to be your own advocate. Other people don't care.
Seriously?!?! That is NUTS. :( I'm so sorry
I hope your mother in law made a swift recovery but I hope their tune changed swiftly after that justified threat.
She used the emergency line, not the non-emergency line and described an unusual illness that left her mom bedridden. How is the dispatcher this dull???
He should have just sent the ambulance. She would have had to pay so whats the problem?
Ratio + yb better + I didn’t ask + this u 🤓🤓👶🏽👨🏼💻👨🏼💻
Patient rights
I bet he’s a sadist
Did the 'turning yellow part' raise any questions inside your head? It should. It's a chronic process. Nobody instantly turns yellow.
They need to do an audit or monthly/quarterly testing of all dispatchers. Too many cases like this. I've been always been given so much attitude and been told to be quite when I have called 911 dispatchers. It's terrible, no human decency
This doesn’t make sense. .. So if the daughter called and said that her mom was making sounds on the phone then why didn’t the daughter use her mothers phone to dial 911 if the daughter had no service. Or why didn’t the daughter drive somewhere to get service or drive to get HELP if she couldn’t lift her in the vehicle to get help. It doesn’t make any sense at all.
I've never been on the phone with a dispatcher who hasn't screamed for me to calm down.
Story is the store I work at gets crazy customers sometimes cuz I work night shift on a corner. We get drunk fights, kidnapping, sober fights. Even just a call for a welfare check just sitting at home with no appending emergency... I'm being screamed at to calm down and interrupted when I give my answers...
Bottom line there is too much disrespect from dispatchers that only escalates the situation and prolong help arriving. I don't even bother calling anymore.
The dispatch needs to go touch grass.
It only escalates things and they never help.
I’ve been told shut up by a dispatcher, while trying to get help for my grandma who fell and broke her hip
They need part-time 8 hour positions for dispatchers if they don't already have it. Might help minimize stress or feeling overworked idk. Still, do ur job regardless
@@glassyu1294 Same here for when I got robbed at gun point. The lady told me to slow down and shut and let her talk, when its ME thats in need. I told her it wasn't my fault that she couldn't keep up with what I was saying, I have no time to slow down when adrenaline is pumping and I almost lost my life
Thank you, that’s exactly what he should be charged with. His ignorance really just cost someone their life who probably could’ve been saved if he would’ve done his job.
Maybe she wanted to go in her own home. Ever thought of that.
Maybe but that’s not his job to assess, that’s where he’s at fault.
You’re welcome. Sometimes you wish that everyone who talks with an attitude will be charged with something forget about human rights
@@6A6-n2g doubt it was the attitude, that’s a cops thing to do, come up with charges because of attitudes. His judgement call got him in trouble. Sad part is he probably did his job right because the rules he have to follow, but those rules made him make a terrible judgement call.
Bro is this a cot why is everyone’s pfp pink
Finally someone gets charged for this
The charges were dropped.
@@craigsimpson1230of course
This almost happened to me in 2019 when I called 911 for my mom (who didn't want me to call them!). I had to scream at the dispatcher to send help before she did it. My mom's kidneys had completely failed. She was admitted into the ER, switched to ICU, and put on dialysis. Her nurse said that her doctor said that she would've died if we had waited just one more day. That's why I don't obey stupid instructions. The stupid person doesn't have to suffer the losses of the person who obeys their stupid instructions.
Big difference coz I’m assuming you were next to your mom vs the one in the news. The dispatcher did not want to use resources to what if
How did the daughter know that the mother was in bed for 3 days and just making noises? If someone called her from her mom’s house then how come they couldn’t use that phone to call 911 again?
How come she didn’t drive back to look for signal to call 911 again? How come she didn’t look for a neighbor to ask for help?
She didn’t give a fvck about her mom. She just taking this opportunity to get money. Disgusting
@@MythicRealTrap “fvck”?
@@MythicRealTrap that doesn't give anyone an excuse to not send a damn ambulance.
@@MythicRealTrap my g actually defending this dude, im sorry but you need to re-evaluate your life choices
@@axerity9212no you need to rethink your life choices. If at every call we sent EMT at the same priority people would die. it's not like in the movies
Worked as a cashier and called for police on a potentially dangerous individual in the store who was threatening violence and other customers but the dispatcher was super judgemental and harsh. I’d say please wait a moment the individual is in my face trying not to give away I was on the phone but the dispatcher yelled in the phone saying no hurry up and tell me the details already stop wasting my time. Was not a pleasant experience when under stress like that
Wow what a POS dispatcher! Sorry you went thru that I’m glad you’re alright.
@anon google account they also ask the person who called the same repetitive questions over and over and over again while they're frantic and need help.
😮
Did I misunderstand? Now, the dispatcher was flat out WRONG, but did they say she died the next morning?? Why not call 911 back? No cell service or not, drive to where there is some, have a neighbor call, something. I’m so sorry for their loss, and the dispatcher is wrong, but they should have done more.
Agreed
yeah what nonsense , she drove back 10 mins later , saw her condition , waited till next morning ? cant she drive out 10 mins to make the call.
Serious. I would've fought for my mom.
@@valerierodger7700 Okay but she couldve just taken her mom to the hospital herself so that doesn't make any sense that she would think no one would come
Nope sorry mom! No cell service so there is literally no other option available to save your life. It's an hour to the nearest hospital and you only have 24 hours left to live so if you do the math you're dead. Can't win em all!
Seems like everyone here was ignorant. The 911 operator should have sent them ambulance the first time but the daughter using no cell service as an excuse is totally absurd also. Drive until your phone works, which most of the time is literally down the street or take her yourself. They're all equally responsible. If one is charged they should all be charged, they ALL failed this woman. The daughter should have been more concerned than the 911 operator and she sat through the whole night watching her die because she "didn't have cell service". That makes no sense at all
She even said she’d drive her + phones usually have an SOS option even without service.
All he had to do was push a few buttons and it could’ve saved that woman’s life. Instead he talked her daughter out of the help he should’ve been sending. Smh. I hope this haunts him for a long long time. Ridiculous! 😔😔😔
Well that's because the family is as fake as you using those filters
I mean sure it's a dispatcher's fault but if you were sick on a bed for two or three days wouldn't you be demanding people to take you to the hospital and if that was your mother wouldn't you force your mother to go to the hospital there's more than one person to blame here
And I can see those star earrings from space and I like it
@@kingofgotham417 It's not up to you to judge. The family called 911 and that should be the end of it.
How can you be such a low life to defend a person who clearly made a horrible choice.@@kingofgotham417
It’s nice to see that they’re actually being charged instead of just being fired
How about uvaulde police?
who aid he was fired?
@@acentrixes1380 lmao nah the body cam footage went “missing”
Stop comparing death with death, every human life is important and valuable@@acentrixes1380
nope the charges were dropped
Even with no service signal, you can still call 911.
Ridiculous. She wasn't even at the house when she called 911 for an ambulance for her mother, just saying that "she's really bad; she hasn't been out of the bed for like 3 days." Have you ever been in bed for days with influenza or something else. What would you do if an ambulance showed up at your house without you calling for it? If the daughter and son thought that an ambulance was so necessary, why didn't they go to a working phone to call again? The DA is making this guy a scapegoat. Do you really think that an ambulance should be sent out when someone else calls for the patient when they're not even with the patient, and giving such generalities as "she's really bad and in bed for, like, 3 days?" You think they don't get these kind of calls from someone else deciding that *they* want an ambulance for whoever they're calling about, and the patient refuses to go?
That’s what I was thinking too, she could have walked around to find signal or hop in her car to find a signal. Better yet, go to a neighbor and use their cellphone or landline.
The mom was not having a stroke, cardiac arrest or respiratory failure. So if she was to die, it’s because she’s been already dying for the past 3 days
They just want money.
If they really loved their mom, they would have tried everything to call 911 again asap
@@MythicRealTrap It's more than just a suit. Caption says he's being criminally charged.
I used to be a 911 dispatcher. The only time I couldn't send an ambulance was for a non-emergency situation in which the patient wanted to use the ambulance as transportation to a hospital. We would tell them to get a private ambulance for that.
Otherwise, I would always send to protect people and to protect myself.
I sent police and EMSto someone who said she wss pregnant with a hippopotamus on her womb. Her chief complaint was that she was worried the "baby" was throwing up and pooping in her womb.
Fun times.
I get he should have just sent someone out but why did they have to wait 24hrs she supposedly was on her way while calling 911 then what? She arrived couldn't get signal and said she'll be fine, bye mom hope u feel better.. I just think they blaming the guy ciz I'd the easiest way out
I thank you for still sending an ambulance in that situation. My mentally handicapped sister many times called 911 (if she managed to grab the phone when we weren’t looking) about bizarre made up things (like grandma pooping on her head), and the police would always come and make sure she’s ok. Horrible waste of resources, but their job was to make sure, and our job was to keep our sister away from the phone.
I wonder what was happening with the baby hippo person
Also former 911 dispatcher, even in those situations I’d still dispatch someone. Let the first responders make the call.
A baby pooping in the womb isn’t uncommon. It typically happens during delivery but can happen while still in utero. Not sure about vomiting though.
It's good they charged the dispatcher because why would you let someone die?
Ratio + yb better + nobody asked + this u 🤓🤓👨🏼💻👨🏼💻👶🏽
@@forgivezharion6989 ew, bum dude
noooo really?
@@forgivezharion6989 Another fatherless child
@@SS.TheSupremeGentleman me? I can assure my father is here and cooking something as we speak
While I think the 911 operator was in the wrong here, I'm not sure why the family wouldn't 1) try their phones anyway, 2) knock on neighbor's doors to use their phones, 3) just take the mom to the hospital themselves, 4) call some other friends to help her get to the hospital, 5) ask some neighbors to help them put her in the car, 6) drive to an area where you have service and call again..... I can think of many things I would have done here and so I'm kind of confused and saddened by the family here. This would be a thing I'd feel guilt over for most of the rest of my life.
Yeah, that's what I was thinking too. She could have used the neighbor's phone or she could have even driven her mom to the hospital. If the ambulance won't pick her up then she can drive her to the hospital. That's better than just leaving her at home and waiting for her to die. She didn't sound all that concerned during the phone call and after her mom died, she didn't seem that sad about it. I don't think the brother knew his mom was sick and dying until he found her body the next day. I don't think the sister told him what was going on. Her brother was the one that was distraught with grief. I'm sure if he was home and knew his mom was in that condition, he would have done everything in his power to save her. It's obvious just looking at the brother that he loved his mom a lot. I feel like the daughter didn't really love her mom very much because she barely made any effort to save her life. Maybe the daughter thought about it and decided she wanted the life insurance money so she just let her mom die thinking if anyone asks me why i didnt take her to the hospital, i can just blame the dispatcher for that.
@@PaulPavloPablo 💯. I really do wonder if there's something more to this... Curious to see what comes of it.
@@PaulPavloPablo moving unconscious people is really difficult without injuries resulting to anyone involved
@@cludecat7072 that's bull! They literally waited til she died! I don't care how critical my mom or dad felt! I'd still take em to the hospital. No exceptions!
@@realcritical-kr2dd not bull say 100lbs at 5ft that is 100lbs of extremely fragile dead weight that needs to be carried to a vehicle. That is really difficult to do without injury
You don't need service to call 911
I have a lot of questions… how long did it take for her to notice her mother like that? Surely she had other symptoms before “turning yellow” and “making weird noises” and why didn’t she drive back out and try to call 911 where there is signal? She died the next morning not an hour later?
Exactly what I was thinking
Yeah something is weird with the daughter too
Exactly. Also she appears to be expressionless the entire time. No signs of grief at all while her (I’m assuming brother) is bawling his eyes out.
Shes trying to make a quick buck out of the situation.
exactly and the daughter had no emotion whatsoever... not on camera nor in the emergency call.
Disgusting that he didn’t send an ambulance, but if the daughter didn’t think she was going to make it, what did she do in that days worth of time? Why did she not leave the house, get to service, and make the call again? Or I’m sure if her mom lived there so she had service and could’ve called with her moms phone. It just doesn’t add up to me. Sad situation but he’s not only at fault.
I agree..honestly the daughter didn't seem too persistent in trying to get help..just sayin
Yeah I was thinking the same like at some point sooner or even that day why didn't she drive her to the hospital?
@@plantscat7605 You don’t know the full story and yet somehow she’s at fault….
Agree
Couldn't the same be said of the son though?
Something doesn't feel right and im not talking about the dispatcher.
In another article the daughter admitted she decided not to re engage in help for her mom until morning but the mom passed during the night. Nothing stopped the daughter from getting to her mom and putting her in a car and getting her to a hospital and nothing stopped her from getting to her mom telling her she’s going to the hospital and driving down the road until she had service to call back like she was told. The daughter was neglectful. She was the one on scene with a vehicle. She chose to push it off until morning after putting eyes on her mother. Where’s her chargers?
Or driving to the top of the hill to have service to make a second call. This is ridiculous and a frivolous lawsuit. I can’t believe no one else is holding her accountable.
@@animaanimus8011 yep I said that above she claims she was 10 min from her moms when she made the first 911 call so she could of drove back that 10 min to get service. I can’t believe anyone charged this man
what if she couldn't lift her mother into the car?
I'm not a weakling but I cannot carry a limp human into a car
driving somewhere to get better service, I understand
@@cindy4628 the was only 1 of the multiple options I gave that she had.
@@stephy21685 Still not up to him to make that call. They ask for an ambulance, you send one! Let the EMTs sort it out when they get there.
As someone in training to become a EMT, this is absolutely awful, his job is to be a dispatcher.. not to insert his own judgement into a call. Even in the case of not transporting the ambulance can render aid at the home and educate the family on the importance to transport if needed. Awful
WRONG, you can’t put all the blame on this one guy. that’s ignorant and childish.
Um yes you can? He literally didn't send a ambulance to a dying person
If a person is LITERALLY DYING from to their injury, did he really think they might just pop up and be like “Nah, I’m good”. It makes me angry
@@Peteyzee98 She probably stayed with her mom. But we dont know fir sure. Right now hes just being charged. They will still need to go to court. That kind of stuff will come out then.
@@Peteyzee98 it's amazing how many people on this Earth lack critical thinking skills I sure hope they don't go into investigative work
@@bigschmill294 well when they do go to court they better look at that damn daughter too
@@bigschmill294 we have no idea what she did... "staying with mom" , when she could have taken her to hospital is willful negligence. Should be charged with manslaughter at least
@@bigschmill294 that's stupid, it's obvious they didn't care much about the lady, she was like that for the past 3 days and alone! My mom wouldn't be alone 3 days like that, and if I have no signal on my phone I'm picking her up and driving her to the hospital my self or I'm running to the nearest store and calling not wait 24hrs.. I'm mad at her kids cuz no one cared for her, why do think they weren't sure of she would want to go to the hospital, she was probably so lonely and hurt that she said just let me die here..
Notice daughter has no tears..while her brother is falling apart.
$$$$$$
I am so sorry for this loss, I can't imagine the pain and suffering and devastation. What a terrible tragic story, rest in peace and I pray for those that survived her.
What would even prompt him to say this? That woman gave no indication that her mother would not be willing to go into an ambulance and even if she didn’t want to for insurance/money reasons the EMTs could have helped her get into her daughters car.
My guess is they had probably been called to her residence in the past and she had refused to go to the hospital, possibly more than once. It's not likely that the dispatcher asks that question just out of the blue to everyone that calls for an ambulance.
The question is was it his call or did he do what he was trained/told to do? I wouldn't at all be surprised if in today's world some lame supervisor or higher up instructed the operators to 'not send a resource unless it's a sure thing'. I feel bad for the family, but I also hope this guy isn't getting hemmed up over some bad training that some crappy manager enacted.
Thank you. I was thinking the same thing.
I can't think of any situation in which a 911 center would send an ambulance to a location someone driving down the highway tells them to go to. That has all the making of a prank call, which they have thousands of every year, wasting time and resources.
@@nobodyspecial4702 nope ur wrong. I pocket dialed 911 before and told them it was a complete accident and they still sent someone to my house to check on me
My first thought was maybe he was scared he'd be the one to blame if he "wastes" sending an ambulance if its not actually an emergency, because false alarms happen all the time. That said, one can argue that his job was to send dispatches, not necessarily deem who's worthy of one or not.
I thought it was a bit concerning when she said her mom is turning yellow that's usually a sign that something is medically wrong
You can already hear the attitude in his voice when he first answers the call
As he should be. Bless her and her family. We live in a time when this could’ve 100% be avoided.
I hope he’s is charged.
1:14
He was charged. I assume you mean convicted.
And I’m not 100% sure he will be convicted. Terrible and wrong for him to do what he did, but with a good lawyer, it could go either way. He may have a defense if he was told by management/supervision that they need to properly allocate resources. There could be a defense due to the fact that he suggested a plan to call back and she seemed to agree. Also, the mother passed away the next day and the daughter did not take her to the hospital during that time in a personal vehicle so it could be argued that she also didn’t think it was that important anymore that the mother be taken to a hospital.
Ultimately, I think there should be protocols in place that state 911 operators cannot refuse service due to them not being present to assess the situation and only being able to lean on the explanation of the caller who may not be experienced in what is truly happening. Additionally, the operators cannot necessarily tell from the tone/emotions of the caller since many people react differently. Lastly, it just seems like good CYA policy to push the decision of what to do to the EMTs / Fire / Police instead of making the decision over the phone.
@@GoatsAndChickens123 too many words I didn’t go to college yet
@@GoatsAndChickens123 It’s not standard policy, that guy is a nut job. He sounds like a psychopath….
If her mom died the next morning, what did the daughter do in that time? She would have drove her into a nearby hospital for an immediate treatment or at least if there's any passerby or neighbours she could have asked for help. That 911 operator too was at full fault.
I agree with you the daughter obviously drove there so why could she not drive to the hospital.
@@SS-sd7ci was she supposed to lift her grown mother over her shoulder and throw her in the car? She needed emt help and they didnt send it
that's actually something that I didn't realize before you mentioned it... yeah, if she passed away the next morning, what did the daughter do in the meantime? I am not attempting to push the full blame on the daughter here as the operator clearly neglected his duties, but it really got me wondering... her family has my condolences of course. this wouldn't have happened in the first place if the operator just did his job properly and sent an ambulance...
@@JonasJohansenIngilae I agree all parties failed the dying lady. If it was my mother I would call every man or go get as many neighbors as I could to help.
Exactly, if my mom was in trouble you’d bet I’d be driving her there or at the least find a phone or cell service
He asked if it was ok in a non pressure way. She quickly agreed. That was her opportunity to press for service. There seems to be blame to spread around here.
My thoughts too, she did the absolute minimum possible
She probably didn’t know how in that moment of haste to check him. If she said yes she’s going and twice send someone out it doesn’t matter how he said call back he’s not allowed to deny the call. He’s wasn’t allowed to do that in anyway
Absolutely. "My life is forever ruined" she says after showing zero emotion/not shedding a single tear during the entire video. Sure didn't act like it was ruined. That's quite a stretch to say it was ruined when you seem to already be over it Probably living better off mom's assets and used the "my life is ruined" phrase to eliminate motive for involvement in her death. That there's no way she could have benefitted from it
@@toocutenoirb.4278 lol okay in THAT moment of haste, but what about the entire night she allowed to pass with doing absolutely nothing and her only excuse being “no cell service”?!
@@InTheNameOfLife1 And her mom had already been bed ridden for 3 whole days before she decided to do the bare minimum of calling 911, what was she doing then???
When was the last time ur mom was in serious trouble and u went home to sleep until the next morning? No cell service? Was it too much trouble to call back on ur drive back home? Daughter obviously didn't think her mom had any emergency.
Those symptoms weren't alarming to him? What an idiot. If someone sounds like they're dying, you don't "make sure" they're dying first. That is the entire reason ambulances exist. I hope he is charged so he understands what his actions caused.
Sorry to hear may she rest in peace 🕊️
Ratio + yb better + nobody cares + this you 🤓🤓👶🏽👨🏼💻👨🏼💻
@@forgivezharion6989 bro tryna be different
What is wrong with people?? Your ONE job is help. This is ridiculous 🤦🏽♀️🤦🏽♀️
Ratio + yb better + I don’t care + this u 🤓🤓👶🏽👨🏼💻👨🏼💻
ratio
Honestly
Ratio
@@forgivezharion6989 they really be letting anyone use ratio these days huh
no one is going to talk about how it said she had no cell service to call 911 back ..? how is that possible ?
If my mom called me & said she’s dying, I’d do anything & everything to get her help. It definitely wouldn’t take me the next day. Poor judgement on daughter as well.
If you look and listen to the video apparently the daughter doesn't live there she must have heard the information she got from a 3rd party she had no clue that her mother was sick for those 3 days until she was just told by a 3rd party that she was so she immediately called the ambulance and headed to her mother's house . She done exactly what a daughter should do
@@teehill5701 actually, she didn't do everything she could. She got there said she didn't have service and watched her die all night instead of driving until she did have service, using someone else's phone or loading her mother up and taking her herself. The 911 operator was an idiot but the daughter was even dumber
@@teehill5701 no she did not.
@@teehill5701 she saw her mother in that condition and went home for the night without trying to do everything in her power to get help. If you think that's doing everything you can, I feel for your loved ones.
Yeah, if he refused to do anything, I'd call the non-emergency police line and tell them that dispatch is refusing to send an ambulance during an emergency. I'd be making this h*ll for them if I had to, I would not just say "OK" when they refused service. I was quite shocked by that. It's both their faults. It's sad, but sometimes you have to take charge yourself because there's a never-ending list of people incompetent at their jobs.
As somebody who is doing dispatch I couldn’t even imagine saying “call me back because she might not want to go” like what the hell?!?!!!!
I don’t deny the operator should have sent an ambulance, but why didn’t the lady run over to the neighbors house or drive down a couple miles where she had some cell service? She knew her mom needed medical attention immediately but chose not to go and get help after realizing she had no cell service at her house?? I get she didn’t want to leave her mom, but if she knew her mom was in bad condition, I would have expected any daughter to try to get as much help as possible after realizing she had no service at her house, than just waiting around a whole day without doing anything. Maybe she didn’t think that her mom’s condition was so bad that she could wait until the next day, but if that is so, she shouldn’t be putting all the blame on the operator. Maybe it’s her way of coping with the death but still.
why did she way till the next day??????
suspect case no doubt abt it
Yep finaly someone who actualy thinks before writing a comment and takes apart both sides, beautiful and completly agree with you on that
Yeah. This is an incredibly suspicious case. The daughter should get charged as well while they're at it.
Yeah her daughter needs to women up. She had the power to take her mom in a car or at least seek help after getting there
It's a HOUSE, with NEIGHBORS, even if YOU don't have cell service reception, you can still call 911.
This also happened to my family as well. It happens way too much but this is the first I’m hearing of it in the news (thank God!). My grandad called the ambulance for my grandma (who I’ve lived with most my life) at 5 in the morning. She was talking incoherently and was basically out of it. She suffered from cancer and strokes so she hated the hospital. When the ambulance arrived they were annoyed, due to my grandad being intoxicated. They assumed she was too and complained of how early it was, saying they needed to hurry and start talking because it was 5 in the morning. They asked my grandma some basic questions none of which she could answer. And still, they decided she was “coherent” and left that morning. She died at 3PM that day, suffering from a blood clot.
They should be charged like that dispatcher. Again, it would have helped if your granddad wasn’t drunk at 5am, but regardless they should have done their job.
So sorry for your loss
@@RLucas3000 it might have been his only coping mechanism
@@FreedomofSpeech865 thank you 🙏🏻
Why alcoholics ruin everything
My father fell a few times at home and though he wasn't injured, he wasn't able to get up and my mom couldn't lift him. Each time she'd call the ambulance and they or the firefighters would come out and help him up. No one ever said "well, go call a neighbor to help", or "if he isn't hurt enough to go to the hospital we can't come". It is not the dispatcher's choice to make. Each time the emergency workers came they said "we will always come and help. We can't just leave you on the floor or in a few hours we will have an emergency. "
This is the first time i hear of a dispatcher facing consequences for being negligent... This NEEDS to be encouraged, there's been way too many injustices
Same here. That job I'm currently seeking and I would NEVER fail to give proper service. My mom even said that it's someone's life in your hands. You could go to prison for something like that.
Naw, the Daughter looking forward to that life insurance payout 😏😏💰💰
There's a hole here. She agreed to get confirmation and then "lost cellphone service." The mom died the next day. What exactly was her daughter doing for all the hours between when she got there and the morning? She had a car and had service on the road for the first call. Did her mom not have a phone? Did she ever consider driving until she had service? How about just driving her to the hospital herself? I'm a leader of people and "I didn't have service" is never an excuse for long. More likely, she got there and her mom refused to go to the hospital.
Don't say "OK" to the dispatcher. Say "PLEASE SEND AMBULANCE NOW!"
She is looking for a payout that's why she didn't pursue it
@@scottjones8406 Don't say that. It's cynical people like you who make us lose faith in humanity. She would much rather have her mother with her -- you know this.
@@this_is_NOT_a_test she looked totally devastated in the interview didn't she, and if she cared so much she would have got her fat ass in the car and got her mother to a hospital
@@this_is_NOT_a_test nope, nope and nope. Read the description. This woman left her mother alone to die. Her body was found by the brother the next morning, so she didn't even stay with her. If she was that bad, why didn't you do more? She had an entire night to do something.
@divx1001 It doesn't say that she left or did nothing. Maybe she was up all night caring for her, fell asleep & the brother woke up first afterward.
So let me get this straight she called the night/day before and this guy told her to call back. So she did what in that time frame? If the lady had died right after the call I could understand but saying “well their was no cell service so I couldn’t call back” will come back in court and I think clear this guy. This guy should be fired but if I was a defense attorney I’d stick to that. If my mom was dying I’d drive her myself or go get somewhere where their is service to get her some help. This guy may be an idiot and deserves to lose his job, I don’t think he should be charged. If this reporting was 100% accurate which I highly doubt it is.
Yeah, that's what I was thinking too. She could have used the neighbor's phone or she could have even driven her mom to the hospital. If the ambulance won't pick her up then she can drive her to the hospital. That's better than just leaving her at home and waiting for her to die. She didn't sound all that concerned during the phone call and after her mom died, she didn't seem that sad about it. Her brother was the one that was distraught with grief. I'm sure if he was home and knew his mom was in that condition, he would have done everything in his power to save her. It's obvious just looking at the brother that he loved his mom a lot. I feel like the daughter didn't really love her mom very much because she barely made any effort to save her life. Maybe the daughter thought about it and decided she wanted the life insurance money so she just let her mom die thinking if anyone asks me why i didnt take her to the hospital, i can just blame the dispatcher for that.
@@PaulPavloPablo Why would you accuse someone of that? Maybe she's on medication? Maybe that's how she deal w things?
And maybe he made her feel uncomfortable and 2nd guess herself? Now she has to live w her letting her mom die
THIS DOESN’T MAKE SENSE….. So if the daughter called and said that her mom was making sounds on the phone then why didn’t the daughter use her mothers phone to dial 911 if the daughter had no service. Or why didn’t the daughter drive somewhere to get service or drive to get HELP if she couldn’t lift her in the vehicle to get help. The son seems to have crocodile tears. His tears is so fake and the daughter has no tears as if she doesn’t give a DAMMMN. She probably is glad that she doesn’t have to deal with her mother. It’s so sad but she seems like she doesn’t care at all. She could have done more for her mother. This doesn’t excuse the 911 dispatcher behavior. He should have sent an ambulance for Help as well. It doesn’t make any sense at all.
Also how did she know her mother was yellow and wouldn’t leave the bed if they didn’t have cell service? Who told her? Was the mom like that before she left for the day and she called on her way home from work or errands? They should’ve given more information.
How did the whole night pass without her driving around for service, asking neighbors to call, or to help move her mom into a vehicle and drive her to ER herself?
It feels like there is a major gap in the story here.
She is looking for a payout, she did it on purpose
The daughter went home that day and still didn’t call. Left her mom alone and didn’t take her to the hospital. Wtf
There's always "something fishy" when tragedy strikes strangers, but when tragedy hits home it's like "please won't someone help me"
I blame cake
@@kaynef6637 the band or the food?
Back several years a family member suffered a massive stroke. I called for help and the dispatcher actually asked why should they send someone if I was able to try to bring them in myself and "how do you even know it was actually a stroke?" It confused me, why else would I call for help?
As for the stroke part, I actually had to explain that they failed the FAST test and then explain what that is. For those curious, it is a quick reference for strokes, Facial drooping, Arm weakness, Speech difficulties, and Time.
I had a mini stroke, and since I was sitting up and talking (barely), they kept fussing about my blood pressure (normal) and blood sugar (which was slightly high). Finally asked if I wanted to walk to the truck.... dude, I'm barely keeping myself sitting! 🙄
They probably asked you "Tell me why you think it's a stroke?" Because that is in the PROQA instructions and that question has to be asked.
@@vividdawn913 lmaooo. I broke my leg badly and had a medical professional ask me if I wanted to walk to the bed. Considering that my leg was facing the wrong way, I’m going with no
@@eagle25311 Actually, I think they said "You think you're having a stroke?"
I said "uh huh" (it was hard to say S for yes), and then they proceeded with all the vitals checks.
Because I puke and wet the bed at 7:30 am Sunday, for the fun if it 🙄
(it was from Afib, I always get nauseated and vomit for that. Wet the bed because I couldn't get up to use the bathroom)
@@vividdawn913 oh ok sounds fine then they were just clarifying that they understood what you said
Just sad. I’m sorry for your loss!
Daughter looking forward to that life insurance payout 😏😏💰💰
@@Jose-rj6oe how do you know that?
@@Jose-rj6oe not the nicest thing to say
The daughter took that “call us back when she’s willing to” pretty calm… I would have said nah send an ambulance I don’t care and she just gave up when she got to her moms because she had no cell service… she didn’t die till the next day my god! Drive her to a hospital urself or run to a neighbors to borrow a phone. Not to mention you can still dial 911 with no service! My lord
If there is literally no service, you cannot dial 911. Do you think the phone will magically send it's signal to a satellite or something? Yes, the phone may try to connect to any tower it can, but if there is no service as you just stated, it would have to be magic to work.
@@fictitiousnightmares then drive to somwhere that has service. 14 hours to spare.
@@MKKillr Great, but my point had nothing to do with that. My point was to the original commenter who say "Not to mention you can still dial 911 with no service! My lord"
@@fictitiousnightmares yes. Your point was made so i added to his point with a point of my own more focused on the bigger picture.
Exactly, she had another day, why didnt she drive her or go to the nearest landline or where she could get service. There were options and they did nothing!
Wait...she died the next morning? So the daughter had the entire rest of the day to get help and didn't, and that's somehow the dispatchers fault?
Yeah that's what it seems like but no one is publishing whetherthey took her to the hospital later or if she did call 911 again. Alot of suspicious stuff going on with this case.
These operators need to continue to be charged in these situations. I’m sick and tired of seeing operators do this, hang up on people, be rude to people, etc. the excuse that it’s a hard job doesn’t work anymore, get a different one.
the charges were dropped
I almost cried watching this man, she could've lived on, that dispatcher needs to be held accountable to the highest extent possible.
Better training to treat those weird sounds and unresponsiveness as an emergency. They called 911-the EMTs can determine if it is an emergency. Unless there is a fire in a high rise taking all the ambulances in your town, send the ambulance.
She left her mom sick for 3 days, she had signal 10 min away, she left her mother the whole night suffering yet is the dispatchers fault
Everyone putting full blame on the dispatcher and turning a blind eye on the daughter lack basic logic. Hope they never get selected for jury duty.
Operator basicaly said "I'm not sending an ambulance because she might not consent to go to hospital". Even if she doesn't consent to going to the hospital they should still send someone to check on her regardless of whether they take her to the hospital or not.
lot right there see people dont listing lot too
So what was the reason why the daughter didn't drive 10 minutes out to get cell service to call again?
It was wrong of him not to comply with the request. But I'm also wondering why she didn't ask someone for help if her own phone wasn't working?
right? The mom didn't die until the next day, why not just drive out to where there is service?
Because no one had service…. It wasn’t just her phone.
@@Coconutca Ahem, did we forget that LANDLINES EXIST?
Exactly. They could of driven someone where they had service. I find it hard to believe no one had service near by. Also why didn’t they drive her to the hospital herself? They had a whole day?
That's what's confusing to me.
I had read about this previously and the dispatcher was shown in a bad light, when in fact what he said wasn’t unreasonable. The daughter should have driven to get cell service once she saw how bad her mother actually was. This is on the family for failing to act
Yes, someone asking for an ambulance because her mother is looking sick and all you can think about is the reasonable "Is she willing though?"
Wrong of the dispatcher to not send a ambulance. But how can we solely blame the dispatcher when it seems like the daughter also thought it wasn't serious enough to have the ambulance come? If she thought it was that bad, wouldn't she just have driven back the way she came 10 minutes where she had service and called 911 again? The mom was alive for another full night so it's not like she couldn't leave her bedside for another 10 mins.
She is looking for a payout
@@scottjones8406 You’re disturbing
@@hxd9321 I mean…. If my mother was unwell I would find a way of getting her to the hospital! They gave up too premature tbh!
This is absolutely heartbreaking. When I was a kid I had to call for emergency services because my little sister passed out while we were staying with my grandma. She was 5. They didn’t take me seriously because I was a kid. I called back again begging them to hurry. We lived out in the boonies, so It took them 20 or 30 minutes to arrive. My sister was out that whole time. She came to about 5 minutes before they got there. when they got there a female EMT laughed in my face because I was so shook up. I have never forgotten how awful that experience made me feel. Thankfully, my sister was ok. But, had she not been, that could easily have been the worst.
I don’t think he would care about the resources being wasted unless a higher up got mad at him
This exactly, I feel like it was guidelines and he's gonna get the fall and theirs nothing he can do about it because its governmental
@@tusharbhudia9421 but instead of the higher ups having to deal with it, they just use this guy as a scapegoat so they don’t have to deal with anything.
Yeah right.
Probably he and other dispatchers got a lot of flak from the brass about sending paramedics on bogus calls - but the brass threw him under the bus. They'd throw his co-workers under the bus for similar reasons. But they'll still get on them about not wasting resources and we'll see this happen again.
When he needs help, a paramedic will be like 'Sorry, my higherups said I'm not to be trusted to do my job. Good luck with with dying whilst I put crayons up my nose'.
As bad as it was for the guy to refuse to send an ambulance if I’d been that woman I would’ve called the police, the sheriff, the fire department, I wouldn’t have stopped until I got help, if my cellphone wouldn’t work I would’ve run to a neighbor or business, not sat there all night and watched her die😡
I don't think she even stayed with her mom bc the description under the video says the woman's son found her dead when he showed up the next day to check on her.
@@ChristinaB9782 so she left her to die.
Umm did you not get a visual of her? I don’t see her running anywhere except the fridge.
@@greatninja2590 She must have because the brother showed up the next day to check on her and she was alone and dead. 🥺
Wow this 911 dispacter is just cruel, I hope there's no more people like this
Ratio + yb better + I didn’t ask + this u 🤓🤓👶🏽👨🏼💻👨🏼💻
@@forgivezharion6989 L
@@forgivezharion6989 What you said. But to you
there's LOTS of people like this, especially in the dispatcher field and it needs to be fixed
Dude, he wasn’t trying to be cruel. He was probably following guidelines at his work. He didn’t mean for this woman to die. That would be like saying the daughter is cruel for not driving out to find cell service to call an ambulance again, or just drive her mom to the nearest hospital. This was a tragedy no one anticipated.
Should be fired.
Aside from the dispatcher’s idiocy, why didn’t they drive to a location with cell service????!
Thats what I just said.
@@nellenelnp sounds to me like they would like some cash
this case is extremely suspicious idc what anybody says I would never wait till the next day to bring my mother to a fkn hospital after seeing her suffer especially when I have a car this case is the most red flag case I have ever seen in a very long time I think there might be more to this but I really really hope not because this is demonic
Seems to me she wanted her mom to die, or she was looking for an excuse to sue
So true...I heard her saying her mom has been like this for 3 days. She called 911 after 3 days🤔🤔🤔🤔🤔
Yeah, that's what I was thinking too. She could have used the neighbor's phone or she could have even driven her mom to the hospital. If the ambulance won't pick her up then she can drive her to the hospital. That's better than just leaving her at home and waiting for her to die. She didn't sound all that concerned during the phone call and after her mom died, she didn't seem that sad about it. I don't think the brother knew his mom was sick and dying until he found her body the next day. I don't think the sister told him what was going on. Her brother was the one that was distraught with grief. I'm sure if he was home and knew his mom was in that condition, he would have done everything in his power to save her. It's obvious just looking at the brother that he loved his mom a lot. I feel like the daughter didn't really love her mom very much because she barely made any effort to save her life. Maybe the daughter thought about it and decided she wanted the life insurance money so she just let her mom die thinking if anyone asks me why i didnt take her to the hospital, i can just blame the dispatcher for that.
@@PaulPavloPablo yes. Absolutely yes to everything u just said. There is no way in hell that daughter loved her mom there's no fkn way I would ever in a billion parallel universes ever let my mother stay in a bed for days while distraught or in pain this woman had a hand in this game I just know it and I hope they look into this, nothing about this case makes any sense from the "daughters" side
They didn't even take her to hospital the next day. The son found his mother dead in bed the next day. I'd say her children failed her as much or more than the 911 dispatcher.
Hold on. What the dispatcher done was only amplified by the fact that no 2nd call was made by the daughter. Yes, he made a judgement call that wasn't his to make, but had the daughter had service another dispatcher most likely would have sent an ambulance. Which begs the questions: why didn't the the daughter drive to an area where she had network reception? Did she not know in advance that her mother's area had poor reception, or none at all? Why did the daughter leave it until her mother had deteriorated further (the next morning) to go get help? If the dispatcher is being charged with manslaughter then should the daughter not be charged as well? Let's not forget that the daughter also said her mother had been feeling like this for 3 days, so could she not have taken action a lot sooner? Personally, I see this as an unfortunate incident that everyone would have done differently in hindsight. So no one needs to be facing prison IMO. But the dispatcher should be fired from his job as a consequence of his actions.
Watch the video before commenting. There was no cell service for a second call
@@TraceguyRune read the comment before commenting
Bro she went there and then her mom refused to go with her AND HER 3 KIDS that she had to get home. So she left and called her uncle (I believe) who said he would check on her. He obviously didn't and the son who was crying was the one who found her. Jfc. The EMTs should have been sent. Period. And THEY could have made the judgement call based on MEDICAL EDUCATION as to whether she needed to be taken.
@@TraceguyRune So she could not drive to where there was service - isn't that that you would do?
@Aas Much appreciated.
How is this a crime?
This happens here in Arizona. It's happened to me with my mom. I suspect that the dispatcher was following emergency services protocols that need to be changed. If he did it on his own, charge him. If he was following their protocols, then someone higher up needs to be charged.
Finally, someone with a brain!!
Children will often send the ambulance to their parents that refuse to go!!
This holds up services for someone truly in need…
Also, it sounds like whether the mom went via ambulance or car, she was going to pass regardless.🤷♀️
So the family only called ONCE, and then stopped? That is kinda crazy. while the dispatcher messed up, it is a pretty pathetic attempt by the family..
I reckon they’re religious and just prayed for an ambo
Did they ask a neighbor to call? Did they drive to the nearest pay phone? Due diligence wasn’t done after the daughter’s arrival where she found her phone not working. Did she call or drive to the police department to request assistance in getting the ambulance to show up? There was opportunity to still save her mom past the initial phone call.
I'm so sick of these 911 dispatchers
I’ve been upset in other cases, but in this case why couldn’t the girl use the house phone, or get mom’s phone, or walk outside to get a signal and CALL 911 BACK?! It makes no sense. So she didn’t egg. Call again? The mom died the next day, she didn’t die within the 10 minutes it took to get to her house.
Why couldn’t she take her to the hospital when she got home they waited a whole day ? People like to blame other people all the time if it was my mom who was bed ritten for 3 days I would have made some calls to family and friends to help
Maybe she was not in a condition to be shoved into a car?
She may of not been able to lift her out of the bed. A lot of things going on here we do not know. If she had family that could of helped they should have. Sounds like a big mess. So was the daughter charged with anything or just the 911 operater?
My heart goes out to the family, I am so sorry for what happened in the loss of life.
They were both in the wrong she should have lied and said yes my mom wants to go! Or get a neighbor to call 911 as soon as she saw her mom or even driven her herself. But also the dispatcher should have obviously sent an ambulance!
I recently went through an interview at a PD in hopes of getting a job there as a dispatcher or PCO, and it makes me sick to my stomach that these individuals act and sound so careless about their job when they clearly knew from the start that the job was going to have situations like this, if not worse.
I do not do this kind of job but you come back in 5 years and give us an honest opinion. Your opinion on how they should be feeling and what emotions they should be conveying is based purely on emotion and not as applied to the job.
@@josephhodges9819 EXACTLY!!!!
Dispatcher had ONE job to help people and he couldn’t even do that!
Didn't have cell service? So she sat ALL NIGHT and watched her mom die.. If McDonald's had a bogo sale she would have went to find cell service. This woman is not a victim. She's part of the equation that led to the death
Bingo! There’s more to this story than we’re being told.
Amen brother.
What’s worse is she must’ve driven right past Waynesburg PA emergency hospital on her way home
I was at work one day when a lady came to the front and said her husband was having chest pains and needed an ambulance to be called. My co-worker called 911 and told the operator the address. The 911 operator began asking her questions about how old the man was, how long he had been having chest pains. After about a minute of this, I told my co-worker to give me the phone. The 911 operator still had not dispatched an ambulance. She then continued asking me questions about the man. I said I don't know the details, his wife just wanted us to call. Then the operator asked to talk to the wife. I had enough at that point. I said, calmly, I will answer any question as soon as you send an ambulance. Then she started to argue that she needed to make sure one needed to be dispatched and we might be able to take care of it over the phone. By then 3 minutes had passed and she still had not sent an ambulance. Luckily in the end it didn't matter but she could have been charged with a similar crime.
Brass of a lot of 9-1-1 dispatch centers probably 'unofficially' pressure the dispatchers to be this resistant and then throw them under the bus if and when the consequences turn deadly.
We didn't hear the whole phone conversation. ALSO, wasn't there any neighbors she could call from? It says the next day she died...that daughter had hours to call back and she apparently didn't!
Yep. Her and her brother did nothing except she went home and left her and he stated there and watched her die
Agreed. The dispatcher is a dirtbag, but so is the daughter and son for just watching the mom die. This whole situation sucks
She didn't have cell service duh!! 🙄 LISTEN
@@corinnejones9287 if you're mother is dying, put her in a car and get her there. If she didn't have service common sense says go to a neighbors house or even go home and make the call. Everyone failed this lady that was there, including her children. No excuse to let your mom pass away because you did nothing.
As a first responder we left that decision up to the patient. I had partners who called me paranoid because I wanted to follow the protocol. See what happens when you decide not to. Condolences to the family.
So if she had no cell service and it was a short trip back to cell service why didn't they just go back to the spot where the call would go through?
She had access to a vehicle she could have driven somewhere to get help? Absolute nonsense. Totally wrong call for the 911 dispatcher, but these two children need to get a grip.
Sickening what people do for money these days daughter and son probably thought if she's going to die anyway ( whether it was at their hands or not ) they might as well blame the dispatch and try to sue and profit from it