Hi Julie. I'm a private reseller & I source from charity shops, carboots & the 99p items on ebay that are ending soon. So my story is short but relates to a 99p bargain from ebay. I won a Cath Kidston dress for 99p....yes, 99p 👏😃. The seller cancelled the order & refunded me to which I messaged her to ask why. Her reply was that she's not letting a Cath Kidston dress go for 99p as it cost over £50 & hardly worn!!! I was very annoyed but there was no point in arguing with her so all I could say was, that's the risk you take when you set the auction price at 99p 🤣. I reported her but don't know the outcome 🤔 plus negative feedback left for her 🤣. Love watching your videos; so informative & fun xx
Aww thank you so much and yes similar has happened to Rob my husband. He won a great item ( can’t remember what it was but I know it was clothing ) and the same thing…. Won the item for £2 and it was cancelled and refunded. If you are going to start an auction at 99p you run the risk of selling cheap and you are contracted to let the item go from what it sells for xx thanks so much for watching and for sharing x
Thanks, it's great to know I'm not alone in noticing more of this behaviour. I think Ebay changing to value the buyer over the seller has opened this can of worms, with certain buyers taking full advantage. People can be very rude. You've inspired me to be tougher and keep going
Hi Julie, my eBay shop mostly has cosmetics. I sometimes get really irritating buyers say my items are “not genuine” even though I can guarantee you that they are! They open and use items and then complain to eBay and I am forced to accept a used item back and refund them. It’s so upsetting and irritating and eBay provide absolutely no support for me with these situations 🥺 great video, thank you xx
That is very unfair. I think eBay should have a policy that if a new item is opened or tags removed Etc we shouldn’t have to accept the return or refund. It is so damaging to our business’ and very unfair and buyers know they can get away with it and have no consequences 💖
You can't help feeling that way when they're so rude and with the way ebays set up now with money back guarantee for the buyer there's just no need for it. I had a woman put a half price offer in a few weeks back and as I was trying to clear stock I accepted, she then messaged me to tell me that I'd washed the top and there was a colour run and the top was blue now instead of white, I messaged her back very politely and said as per photos the top has always been light blue and nowhere does it show or say its white 🤷♀️ she then messaged back and said 'you have not washed this top, it stinks' 🤦♀️ I explained I wash all my items before they even come into my house but she was welcome to return, she then replied calling me a liar, I didn't bother replying because I can't prove I washed it and she can't prove I didn't so it was pointless dialogue. I've not heard from her since but she's now blocked. Some people just love to moan, I try not to let it wind me up but I always find it seems to be the ones that lowball you that you end up having the problems with 🤦♀️😅
Bless you thanks for sharing. I feel with a lot of these type of messages people are just angry in general and want to lash out or just have some sort of confrontation. We need to remember it’s not personal a lot of the time and just try and be robotic but sometimes it is just so hard xx
Hi Julie, I think I’ve been lucky as I’ve had very few non payers, but what I do occasionally get that irritates the hell out of me is a clothing return for a spurious reason. Just recently I sold a blouse, it was so nice I was considering keeping it, but ended up selling it and it went quickly. The buyer messages me saying it was stained and bobbly - and even though I was convinced that it wasn’t I started to doubt myself and think oh have I missed something. Of course when it was returned it was completely stain free and no bobbling whatsoever. She obviously just didn’t want to pay return postage. It’s so infuriating that someone will lie just to save themselves £3 approx. I used to get so annoyed about this sort of buyer but I’ve made myself just take the view that it’s going to happen and I can’t let myself get stressed out about it, and to be honest, since I’ve made that change to my thinking, it doesn’t bother me quite so much! Brilliant video by the way xx big hugs xx
Yes that’s the only way forward to look after our own mental health and well-being. As frustrating as it is sometimes we just have to take it on the chin. Thanks for watching lovely xx
It is hard not to let mean people ruin your day when you try so hard to sell good things. I would value your and fellow resellers opinions on this: Is it advisable to put in the listing NO Couriers? A buyer said she was arranging a courier to collect a fragile item she had paid for. It is a very delicate, vintage item (very large too) and collection only. She never asked me if she could use a courier and didn't even give me any choice of dates and times. Anyway, I explained I was worried about its fragility but eventually I agreed to package it (so much bubble wrap) as I wanted this item out of my hallway and I need the money for my leccy bill!). I get a text from the courier saying they were going to be 3 hours late which meant 22.00. I explained it was too late as I have an infant. I messaged the buyer and asked her to rearrange but to please check with me that I will be in and to ensure courier has the eBay code to scan. Again, she didn't do this but luckily I was in. Courier arrived and poor guy didn't know what I was on about and kept me waiting on the door step for 26 minutes. What a hassle.
@@Ecoreseller It's used all the time in business training because it eats into profits. You have to try to use stock replies and techniques to deal with it and, more importantly, not let it get to you or your business and your other customers suffer.
I was told an item never showed up but i KNEW it did, her feedback for others told similar stories to the one she was telling me, so don't forget to look at the feedback left for others. There was nothing I could do, she doubled down and was really nasty, no matter what I said, the first and last time I ever sent anything without tracking.
I have also had challenging sellers - this week - I found an item for on eBay, collection only. I made an offer which was declined as she said I lived too far and eBay said she had to post it (it was collection only). I explained I was coming to that area as visiting a relative and would collect it and would pay immediately by Paypal if she preferred. She refused both my offers which were generous and went with someone nearer! This seems unfair and since when does proximity mean reliable? We know how many local people don't show up to collect items on Marketplace. I once sold a collection only item to someone who lived in Scotland and I was in Brighton at the time, made no difference to me as he was collecting it. Last week - I agreed to pay the selling price of an item on Markerplace and was on my way (ie spending diesel) and en route the seller messages me to say someone offered him more and had already paid into his bank account. I said that wasn't very fair as I'm on my way and perhaps he should have asked me if I would have matched the amount. He then messaged me back to say the amount and would I have paid? and I said yes but it's now irrelevant as he's paid. He then said he hasn't paid yet. I said but you said he had already paid. Anyway, a few more messages (wasting my time) and then he suddenly says "he's now paid". Waste of time and an underhand thing to do. eBay is so frustrating at times and does generally favour buyers but at least there are rules, whereas Marketplace has virtually none.
Rude buyers or overdemanding buyers are the worst. If I get any signs of people getting a bit agro or shirty I cancel the order. I get very fickle too haha... I sent an offer out on an item, buyer countered 2 times and then their last offer they offered 20p less than what i'd originally offered. I declined then had messages about my postage being too high, the condition didnt look perfect, i'll buy at your orginal offer blah blah... nope sorry mate that ship has sailed.
This was an example of one lovely message from an ebay user recently - Well you sound like you are when your going round collecting ** and selling them triple the price when you probably brought them all in the clearance anyway. Absolute disgusting try getting a proper job. I replied with breakdown of my actual costs including tax and funny never heard back!! They want everything for nothing!
I’ve stopped selling dolls. Over time I’ve had returns claiming there not fully intact and I’d receive partial dolls back with a leg, arm even head missing. Nothing as pictured. I found out through a group on FB restorers buy the doll take what they need and then want a refund claiming the above. I think buyers know how to get around refunds
I sold a jumper to a buyer (reseller) who listed the item the day after she received it. In her discribtion she said perfect condition. 3 weeks later she wanted to return the item saying it was damaged Luckily enough I had seen her listing so I contacted ebay and explained the situation. They were totally on my side and I didn't have to refund her.. just goes to show its not just the regular buyer that's a idiot it's resellers too...
@@Ecoreseller I knew she was a reseller because it sold within an hour I always do with offers she didn't even ask for an offer so I was curious luckily enough.. some people have no shame and believe me I let her know about it...
good video julie.ive just started reselling on ebay as part time but im lucky to have a reasonable paid job.unfortunately there are some right donuts out there who are really dumb.even in my early venture i know that it will take someone to annoy me then i shall give it up generally due to ebay not backing us up.also i think ebay should have more regulation in the uk from the gov.
I think people buy when they have ad a couple of drinks.then don't pay after 4 days after sending a payment messege I just cancel it then resell again.
Hi Julie I've had a rude person which o reported said he wasn't happy with the postage he had paid as it did go large letter in the end so I offered a refund on the postage and got told to get lost...🤔 and often children do bids in the night.🤔 then cancel.
I hate this. Some people are so tight fisted. I would never dream of complaining about postage after I’ve bought an item and checking the postage lol 😂 they have far too much time on their hands. Haha children buying in the night…. Yes I’ve had this too. But then one of my subscribers told me that one of their children bought something on eBay accidentally so it can happen genuinely but I don’t think so in the night haha 😂 but who knows…. This the problem we don’t know if it’s the truth x
@@Ecoreseller hi no we don't know if it's true but a good excuse as I seem to have this issue every week these kids are very clever with putting in offers too.
Great video I recently had a buyer buy a shirt then ask for a refund I accepted he went on to give me lousy messages l waited and waited surprise surprise after 3 weeks still didn't get the shirt ebay gave him way over the time limit to send it back then all of a sudden I got great feedback saying the shirt was great blah de blah case closed never understand some people I have had a few cases like that as well
I had someone ask what would I accept on 3 separate items, I suggested a combined P&P and 10% of each item. They then responded telling me it was a terrible offer and that they’d buy elsewhere. To which I responded with that’s fine - thank you🙄
I think If they can't provide photos of damage or the postage eBay should be on your side if it is recent it is annoying though but eBay did remove me neg feedback as they read all messages and I was was very nice .😑
@@Ecoreseller thanks for watching. I’ve already recorded my interaction with eBay on it but just need to edit it. Got 4 videos ahead of that one though so it might take a while to get to it. Also it’s then like do I really want to re-live it all again lol. We’ll see 🙂
@@fyldecoastflips i know i always feel like that, going through all the negative stress again but hey it gets a video out and shows everyone that if they go through these things they arent alone :-)
I had one buyer, didn’t pay for 3 days. I kept messaging that buyer if he can pay or I have to cancel it. But no response for three days. I cancelled it after 3 days and then he left a negative feedback 🤔🤔🤔🤔. Annoying
I have had my first non payer this week. I kept messaging nothing so after four days cancelled the sale and relisted. Three days after that she messaged saying she had been abroad and couldn't see her internet. I told her she can rebid again but if she fails to pay again I will be fuming! I am only a private seller and don't have a shop. Can't work out how do I block people on the eBay app? Some of your stories are awful! X
I know lol 😂 bless you x you go into help and type in block a buyer. Click on the blue block a buyer button and type their name into the box and enter x
Hi Julie. I'm a private reseller & I source from charity shops, carboots & the 99p items on ebay that are ending soon. So my story is short but relates to a 99p bargain from ebay. I won a Cath Kidston dress for 99p....yes, 99p 👏😃. The seller cancelled the order & refunded me to which I messaged her to ask why. Her reply was that she's not letting a Cath Kidston dress go for 99p as it cost over £50 & hardly worn!!! I was very annoyed but there was no point in arguing with her so all I could say was, that's the risk you take when you set the auction price at 99p 🤣. I reported her but don't know the outcome 🤔 plus negative feedback left for her 🤣. Love watching your videos; so informative & fun xx
Aww thank you so much and yes similar has happened to Rob my husband. He won a great item ( can’t remember what it was but I know it was clothing ) and the same thing…. Won the item for £2 and it was cancelled and refunded. If you are going to start an auction at 99p you run the risk of selling cheap and you are contracted to let the item go from what it sells for xx thanks so much for watching and for sharing x
That doll lady is absolutely unbelievable!! Some people are mad!!!
100% haha x
Thanks, it's great to know I'm not alone in noticing more of this behaviour. I think Ebay changing to value the buyer over the seller has opened this can of worms, with certain buyers taking full advantage.
People can be very rude. You've inspired me to be tougher and keep going
You’ve got this 💖💖💖 we have to stand out ground x
Hi Julie, my eBay shop mostly has cosmetics. I sometimes get really irritating buyers say my items are “not genuine” even though I can guarantee you that they are! They open and use items and then complain to eBay and I am forced to accept a used item back and refund them. It’s so upsetting and irritating and eBay provide absolutely no support for me with these situations 🥺 great video, thank you xx
That is very unfair. I think eBay should have a policy that if a new item is opened or tags removed Etc we shouldn’t have to accept the return or refund. It is so damaging to our business’ and very unfair and buyers know they can get away with it and have no consequences 💖
You can't help feeling that way when they're so rude and with the way ebays set up now with money back guarantee for the buyer there's just no need for it.
I had a woman put a half price offer in a few weeks back and as I was trying to clear stock I accepted, she then messaged me to tell me that I'd washed the top and there was a colour run and the top was blue now instead of white, I messaged her back very politely and said as per photos the top has always been light blue and nowhere does it show or say its white 🤷♀️ she then messaged back and said 'you have not washed this top, it stinks' 🤦♀️ I explained I wash all my items before they even come into my house but she was welcome to return, she then replied calling me a liar, I didn't bother replying because I can't prove I washed it and she can't prove I didn't so it was pointless dialogue. I've not heard from her since but she's now blocked. Some people just love to moan, I try not to let it wind me up but I always find it seems to be the ones that lowball you that you end up having the problems with 🤦♀️😅
Bless you thanks for sharing. I feel with a lot of these type of messages people are just angry in general and want to lash out or just have some sort of confrontation. We need to remember it’s not personal a lot of the time and just try and be robotic but sometimes it is just so hard xx
Hi Julie, I think I’ve been lucky as I’ve had very few non payers, but what I do occasionally get that irritates the hell out of me is a clothing return for a spurious reason. Just recently I sold a blouse, it was so nice I was considering keeping it, but ended up selling it and it went quickly. The buyer messages me saying it was stained and bobbly - and even though I was convinced that it wasn’t I started to doubt myself and think oh have I missed something. Of course when it was returned it was completely stain free and no bobbling whatsoever. She obviously just didn’t want to pay return postage. It’s so infuriating that someone will lie just to save themselves £3 approx. I used to get so annoyed about this sort of buyer but I’ve made myself just take the view that it’s going to happen and I can’t let myself get stressed out about it, and to be honest, since I’ve made that change to my thinking, it doesn’t bother me quite so much! Brilliant video by the way xx big hugs xx
Yes that’s the only way forward to look after our own mental health and well-being. As frustrating as it is sometimes we just have to take it on the chin. Thanks for watching lovely xx
It is hard not to let mean people ruin your day when you try so hard to sell good things. I would value your and fellow resellers opinions on this: Is it advisable to put in the listing NO Couriers? A buyer said she was arranging a courier to collect a fragile item she had paid for. It is a very delicate, vintage item (very large too) and collection only. She never asked me if she could use a courier and didn't even give me any choice of dates and times. Anyway, I explained I was worried about its fragility but eventually I agreed to package it (so much bubble wrap) as I wanted this item out of my hallway and I need the money for my leccy bill!). I get a text from the courier saying they were going to be 3 hours late which meant 22.00. I explained it was too late as I have an infant. I messaged the buyer and asked her to rearrange but to please check with me that I will be in and to ensure courier has the eBay code to scan. Again, she didn't do this but luckily I was in. Courier arrived and poor guy didn't know what I was on about and kept me waiting on the door step for 26 minutes. What a hassle.
Wow that is a inconvenience 😳
It's the old 80:20 rule, Julie - we spend 80% of our time on 20% of our customers - happens in every business, unfortunately.
I’ve never heard of that lol 😂 very interesting and very true xxx
@@Ecoreseller It's used all the time in business training because it eats into profits. You have to try to use stock replies and techniques to deal with it and, more importantly, not let it get to you or your business and your other customers suffer.
Yes 🙌🏻 thank you for this x
I was told an item never showed up but i KNEW it did, her feedback for others told similar stories to the one she was telling me, so don't forget to look at the feedback left for others. There was nothing I could do, she doubled down and was really nasty, no matter what I said, the first and last time I ever sent anything without tracking.
Bless you. Unfortunately this type of thing is not rare 💖 yes agree always check the feedback left for others
I have also had challenging sellers - this week - I found an item for on eBay, collection only. I made an offer which was declined as she said I lived too far and eBay said she had to post it (it was collection only). I explained I was coming to that area as visiting a relative and would collect it and would pay immediately by Paypal if she preferred. She refused both my offers which were generous and went with someone nearer! This seems unfair and since when does proximity mean reliable? We know how many local people don't show up to collect items on Marketplace. I once sold a collection only item to someone who lived in Scotland and I was in Brighton at the time, made no difference to me as he was collecting it. Last week - I agreed to pay the selling price of an item on Markerplace and was on my way (ie spending diesel) and en route the seller messages me to say someone offered him more and had already paid into his bank account. I said that wasn't very fair as I'm on my way and perhaps he should have asked me if I would have matched the amount. He then messaged me back to say the amount and would I have paid? and I said yes but it's now irrelevant as he's paid. He then said he hasn't paid yet. I said but you said he had already paid. Anyway, a few more messages (wasting my time) and then he suddenly says "he's now paid". Waste of time and an underhand thing to do. eBay is so frustrating at times and does generally favour buyers but at least there are rules, whereas Marketplace has virtually none.
I’ve had this on marketplace too. It’s so bad when someone agrees to sell to you and then goes with someone else. Thanks for sharing this story xx
Rude buyers or overdemanding buyers are the worst. If I get any signs of people getting a bit agro or shirty I cancel the order. I get very fickle too haha... I sent an offer out on an item, buyer countered 2 times and then their last offer they offered 20p less than what i'd originally offered. I declined then had messages about my postage being too high, the condition didnt look perfect, i'll buy at your orginal offer blah blah... nope sorry mate that ship has sailed.
Some people are unbelievable aren’t they 🤣
This was an example of one lovely message from an ebay user recently - Well you sound like you are when your going round collecting ** and selling them triple the price when you probably brought them all in the clearance anyway. Absolute disgusting try getting a proper job. I replied with breakdown of my actual costs including tax and funny never heard back!! They want everything for nothing!
Idiots lol 😂
I’ve stopped selling dolls. Over time I’ve had returns claiming there not fully intact and I’d receive partial dolls back with a leg, arm even head missing. Nothing as pictured. I found out through a group on FB restorers buy the doll take what they need and then want a refund claiming the above. I think buyers know how to get around refunds
Omg that is disgusting x
So helpful x new subscriber. I'm wanting to start selling. As I'm unable to work now due to illness but now worried x
Aww thank you for watching 😊 hope the videos help x
I sold a jumper to a buyer (reseller) who listed the item the day after she received it. In her discribtion she said perfect condition. 3 weeks later she wanted to return the item saying it was damaged
Luckily enough I had seen her listing so I contacted ebay and explained the situation. They were totally on my side and I didn't have to refund her.. just goes to show its not just the regular buyer that's a idiot it's resellers too...
Wow that is bad. It’s great you got it sorted with ebays help. Always good to do some eBay investigations when someone buys from you.
@@Ecoreseller I knew she was a reseller because it sold within an hour I always do with offers she didn't even ask for an offer so I was curious luckily enough.. some people have no shame and believe me I let her know about it...
Good for you x
good video julie.ive just started reselling on ebay as part time but im lucky to have a reasonable paid job.unfortunately there are some right donuts out there who are really dumb.even in my early venture i know that it will take someone to annoy me then i shall give it up generally due to ebay not backing us up.also i think ebay should have more regulation in the uk from the gov.
Agreed 😊 and thank you for watching. Good luck with your eBay 💪🏻🙌🏻🍀
I think people buy when they have ad a couple of drinks.then don't pay after 4 days after sending a payment messege I just cancel it then resell again.
Yes we think this too haha x
Hi Julie I've had a rude person which o reported said he wasn't happy with the postage he had paid as it did go large letter in the end so I offered a refund on the postage and got told to get lost...🤔 and often children do bids in the night.🤔 then cancel.
I hate this. Some people are so tight fisted. I would never dream of complaining about postage after I’ve bought an item and checking the postage lol 😂 they have far too much time on their hands. Haha children buying in the night…. Yes I’ve had this too. But then one of my subscribers told me that one of their children bought something on eBay accidentally so it can happen genuinely but I don’t think so in the night haha 😂 but who knows…. This the problem we don’t know if it’s the truth x
@@Ecoreseller hi no we don't know if it's true but a good excuse as I seem to have this issue every week these kids are very clever with putting in offers too.
Aren’t they just haha x
What ignorant mares the two women are you handled both cases perfectly...block and move forward not worth the tears.Love these flogs x
Thanks lovely 😊 I always doubt that I am doing the right thing haha always think I need to be more professional 😂😂😂
Re selling is time consuming and hard work. It is known that Ebay supports the buyer not the seller.
100% and I think when you make your peace with that you can have a much stressful journey with reselling. It’s taken me a long time haha 😂
Great video I recently had a buyer buy a shirt then ask for a refund I accepted he went on to give me lousy messages l waited and waited surprise surprise after 3 weeks still didn't get the shirt ebay gave him way over the time limit to send it back then all of a sudden I got great feedback saying the shirt was great blah de blah case closed never understand some people I have had a few cases like that as well
Wow 🤩 thanks for sharing x
I had someone ask what would I accept on 3 separate items, I suggested a combined P&P and 10% of each item. They then responded telling me it was a terrible offer and that they’d buy elsewhere. To which I responded with that’s fine - thank you🙄
Omg 😳 some people are just so rude. I would say you dodged a bullet there x
I think If they can't provide photos of damage or the postage eBay should be on your side if it is recent it is annoying though but eBay did remove me neg feedback as they read all messages and I was was very nice .😑
That’s great news xx glad you got the feedback removed x
Great video. I’ve had a bad one recently so I feel your pain. I’ll be doing a video about it when I’ve calmed down a bit 🙂. New sub here 👍
I watch your videos so I will look out for that one. These types of things happen way to often for my liking 😊 thanks for the sub 🎉🤩😊
@@Ecoreseller thanks for watching. I’ve already recorded my interaction with eBay on it but just need to edit it. Got 4 videos ahead of that one though so it might take a while to get to it. Also it’s then like do I really want to re-live it all again lol. We’ll see 🙂
@@fyldecoastflips i know i always feel like that, going through all the negative stress again but hey it gets a video out and shows everyone that if they go through these things they arent alone :-)
I had one buyer, didn’t pay for 3 days. I kept messaging that buyer if he can pay or I have to cancel it. But no response for three days. I cancelled it after 3 days and then he left a negative feedback 🤔🤔🤔🤔. Annoying
You should be able to get that removed if you talk to eBay x
Subscribed
Welcome to the channel 💕
@@Ecoreseller Do I have to be self employed when selling on ebay with small turnover around £1000?
I would say yes but always check on the hmrc website 💕
Great video xx
Thank you lovely 😊 x
I hate people who take the piss as you go out your way to sell items to get by with the money you get x
Truth 🙌🏻🙌🏻🙌🏻 x
@@Ecoreseller what's your email address and I'll message you that way if you want x oh and I always speak the truth x
I have had my first non payer this week. I kept messaging nothing so after four days cancelled the sale and relisted. Three days after that she messaged saying she had been abroad and couldn't see her internet. I told her she can rebid again but if she fails to pay again I will be fuming! I am only a private seller and don't have a shop. Can't work out how do I block people on the eBay app?
Some of your stories are awful! X
I know lol 😂 bless you x you go into help and type in block a buyer. Click on the blue block a buyer button and type their name into the box and enter x
@@Ecoreseller thanks so much 👍