Value vs Non-Value | Lean Principles | Ryan Tierney
HTML-код
- Опубликовано: 4 окт 2024
- Welcome to Lean Made Simple, a podcast about transforming your business - and life - one step at a time.
In this episode, Ryan Tierney from Seating Matters discusses the powerful lean principle: "Value vs Non-Value!"
Along the way, he and Producer Matt talk about:
What a Japanese barber taught him about value
Fine-tuning our “waste goggles”
Why value is only being added when the product is changing
Bob the lean painter
Internal vs external customers
How 90% of everything businesses do is waste
And how to start cutting non-value from our lives
Check it out!
Links:
Video of Donna cutting fabric in Seating Matters: • Are you adding value t...
Send a voice message/question into the show: www.speakpipe....
Book a Lean Made Simple Tour: www.leanmadesi...
Webpage for this episode: www.leanmadesi...
![NOSFERATU - Official Trailer [HD] - Only In Theaters December 25](http://i.ytimg.com/vi/nulvWqYUM8k/mqdefault.jpg)
I’m so glad I found this podcast. I’m a small one man furniture shop. I love the concepts of lean, but I’m really bad at it. Your podcast is definitely adding value to the way I think about how I do my work. Thank you.
You got this 💪
I'm so excited to find someone who also says Lean changed their whole way of thinking. Its like a switch flipped in my brain when I learned about it in 2022. I do business process analysis for my local University in IT Ops.
When you say that you used to do Lean incorrectly, and that learning value vs. non-value changed your way of thinking-- would love to hear more about what you used to do "incorrectly" vs how you approach Lean today.
Also, I have always struggled with the finer details of value vs non value. The paint example is a good visual: I can see that the customer is paying for the actual transformation of the product, i.e. the painted walls. However when you say that taping up the corners of walls is non value added, is that totally true? From my perspective, the customer is paying for a neat and clean job, is there no value in ensuring the job is done to their standards, and there is no paint on the carpets or door frames?
Thanks for the episode, really insightful, and I'm looking forward to hearing more from your channel!
Ryan, this is an awesome podcast my friend. Everything you say resonates with my last 30 years of coaching lean. I just love your lean made simple channel. Onward and upward everyday my friend. Well done.
Thankyou Richard, you are a true leader.
Thanks chaps getting more value out of my morning commutes now
Great to hear!
Hey Ryan, thank you for the great comments and the great content. Sorry when is the book going to become available?
Very soon!
A very thought provoking episode! Class!
Thanks Ciaran :)
Since I am n manufacturing sector this video is eye opener , I am sure tmrw onwards our workplace have bit more efficiency ❤.
Keep it up!
Fantastic job boys 👍🏻
Thank you
i dont know if value / non-value is the wording i would choose, but i think the concept is sound. i might describe it as what are the things that cannot be eliminated from making the product. what is essential. but the idea that you can determine that by noticing it only matters when the product is changing is clever. if the product truly is the physical thing, its a great way of thinking about it and i thank you for putting it so clearly. but it only applies to products that are purely physical. in your haircut example, the customer may get a haircut as much for the social aspect as the haircut itself. i think it might be tempting to over apply or over generalize value / non-value before you really understand what the actual product is.
Customer satisfaction is considered an intangible product
Ryan, what do you think how can be faster the jigsaw puzzle assembling process? What is the real value?
Normally there are some standard process steps, unboxing, flipping, sorting groups based on edge/non edges or pattern or color. Then assembling small groups, or makeing first the edge. A lots of trial, rotating....
In the ideal world, every piece is flipped, and we know the exact location (no need to lookfor on the image), and can move there. This is the value.
What are wastes here? finding, trial, put back, trial again, move small assembled parts, moving flipped and grouped pieces because we have too much inventory and we dont have enough space on table....😀
They way i look at value - we maintain machine under maintenance contracts - is does the customer willingly pay us to do this work, and/or, would they pay us extra for doing this work more often.
❤ how do you control non value of 🚾 and talks between people? Many hours at mobile phones 📱!
Thanks!
Thank you Richard!
Is a determination of Value/Non-value change relative to the scope /perspective of the deliverable? Zoom in/out of the process- where what is a non val to one consumer on the system may be a val to a different consumer. Say across departments between internals?
Example: I work in software customer support.
1. I receive an email from a customer asking a question about the software.
The value: the answer to the question.
The deliverable: an email reply.
1. I have to notify the subject matter experts (SMEs) of the customer question.
2. The SMEs analyze the question.
3. I convene the SMEs to hear their findings.
4. The email response is written and edited for proper information.
5. I send the finished email response to the customer, answering their question.
Where is the val/non val?
SMEs must analyze.
I must convene the group for their results.
I must write the answer well.
I value the analyze results.
My cust values, the answered question.
My boss values a well written response.
Is this a case of it might be Non-Val but it may be NECESSARY. But do that as efficiently as possible?
Exactly, there are usually multiple parts of a process that are actual value, and multiple parts of a process that are necessary non value added, what we focus on is identifying the non value added activity whether necessary or not and look at how we can reduce it, in most processes there will never be a total & final elimination of waste.
Success is the continual reduction of any non value added activity.
I understand the concept of value in terms of only when the product is changing, but the overall teaching point seems ambivalent to me. The reason why is because a product will always have waste built into a process- it is impossible to cut fabric for example without picking up scissors or starting a cutting machine ect. -therefore in reality the customer is willing to and has to pay for this waste.
Another example is a framer cutting wood for a custom home. Measuring the wood and clicking the saw blade switch is considered non value but it is impossible to reveal the value unless the non value is done. Value and non value are essentially intertwined and cannot exist without each other.
True but the point is to focus on the non value and minimize it.
@@zacmac very true. What I’m trying to say is that there is non value work that for all intents and purposes cannot be removed, therefore it’s kinda pointless to give any thought to it. Only the non value work that can be eliminated or minimized should be focused on
@@DK-lz7kg I understand your point however I think the key is to identify the waste and ask the critical question "how can we reduce or eliminate that waste?" And by that waste I mean waste. Of course change will take time and you have to be mindful not to build in waste by spending hours to fix a waste that will return minutes in value.
If I may take your frame cutting for a custom home. I am just looking at the measure and cut here. There are other wastes of motion and transport to be considered however let's eat the elephant one bite at a time.
Imagine there are 2 framers. Framer one is measuring the length required at the point of fixture and framer 2 is on the saw producing the required length. Now imagine that framer one uses a laser to measure the length. That device sends the measurement via Bluetooth to the cutting machine which presents the wood and cuts it to the required length. What does framer 2 do now? They are no longer required to measure and cut.
Now framer 2 is free to be at the point of fixture. In theory doubling the speed at which frames can be measured and fitted. The increased efficiency allows you to build more in the same time period or perhaps reduce the cost to the customer and take more market share.
I accept that you may respond that we have not eliminated the non value work. The wood still had to be measured and cut. However we removed the effort required by automating it and that freed up resource to do more value adding work.
🎉
14:54