IT: Q&A: How To Resolve IT Support Issues Using Analytical Thinking (Helpdesk, Service Desk, etc)

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  • Опубликовано: 20 авг 2024

Комментарии • 16

  • @bbowling619
    @bbowling619 4 года назад +10

    Just got a 35% raise.
    Keep the vids comming ..there helping me.
    Thank you!

  • @Hankhill1327
    @Hankhill1327 4 года назад +4

    I got an interview question “what’s the most challenging technical problem you’ve solved?” Which was hard to answer because I’ve only worked on basic desktop migration/deployment projects and the issues aren’t too complex.

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +1

      You give them an example from your job. Always give examples whenever you interview someone.i made a video on common interview questions and how to answer them here ruclips.net/video/ml4U8CxtORY/видео.html

  • @mauselioe6838
    @mauselioe6838 4 года назад +1

    Amen bro, keep em comen 👌👍🏻

  • @pinatek100
    @pinatek100 Год назад

    Hello, I have a question concerning the helpdesk level 1 as a new graduate, is there a database with all the technical problems to help the new graduates with little experience!

    • @KevtechITSupport
      @KevtechITSupport  Год назад

      Database is not helpdesk. Those are two different jobs.

    • @pinatek100
      @pinatek100 Год назад

      What I mean is do you have a record of finding the problems you don't know about! @@KevtechITSupport

    • @KevtechITSupport
      @KevtechITSupport  Год назад

      In your job you have a ticketing system. I usually check old tickets for solutions or ask for help.

  • @user-hg3oi2jf7j
    @user-hg3oi2jf7j Год назад

    wouldnt step 3 basically admit you dont know your job, im starting mondat and thats a worrying point

    • @KevtechITSupport
      @KevtechITSupport  Год назад

      Some jobs train you. Really depends on the company.

    • @user-hg3oi2jf7j
      @user-hg3oi2jf7j Год назад

      @@KevtechITSupport my job will train me, should i worry about them trying to test me on the job

    • @KevtechITSupport
      @KevtechITSupport  Год назад

      @@user-hg3oi2jf7j test you? No

    • @user-hg3oi2jf7j
      @user-hg3oi2jf7j Год назад

      @@KevtechITSupport so thanks for the reply. and thus far ive been learning to image laptops, use teams, and trying to catch up on active directory. what route would you recommend to get the best chances at remote work? im looking into cyber security after a bit here

    • @KevtechITSupport
      @KevtechITSupport  Год назад

      @user-hg3oi2jf7j people in IT Support have remote roles. That really depends on you, certifications and resume.