We just purchased 2 PTZ PRO's and no USB cables, and No instructions in the box. Sent an email to support and no replay. Glad I found this video. NBC 4 Washington, DC
Hi Jeff, I am sorry to hear that you have had a bit of a rough time getting started. Normally there would be an instruction in the box on how to get started, but maybe there has been a mix up in the shipping process. I hope this video helped you get started, otherwise let me know, maybe I can help you out. Our support team will answer you when they get to your ticket, in the meantime I hope I can be of assistent if you need it.
Hi Jonathon! Building a configuration from scratch is time consuming and can be overwhelming. If you help configuring our products, don't hesistate to write us at support@skaarhoj.com.
@@SKAARHOJ hey thanks for replying. I worked it out. 1. I am behind a proxy server at work and that was causing issues. 2. I was missing the step where I download the firmware from staging server online because of proxy. But all working now. And what an awesome quality piece of hardware. Thankyou..
We just purchased 2 PTZ PRO's and no USB cables, and No instructions in the box. Sent an email to support and no replay. Glad I found this video. NBC 4 Washington, DC
Hi Jeff, I am sorry to hear that you have had a bit of a rough time getting started. Normally there would be an instruction in the box on how to get started, but maybe there has been a mix up in the shipping process. I hope this video helped you get started, otherwise let me know, maybe I can help you out. Our support team will answer you when they get to your ticket, in the meantime I hope I can be of assistent if you need it.
I just checked with our support team. They told me that they responded you on Wednesday. Can I please ask you to check your spam-filter? Thanks.
How about a video on connecting a camera that is not out of the box. Wow what a complex process !!
Hi Jonathon!
Building a configuration from scratch is time consuming and can be overwhelming.
If you help configuring our products, don't hesistate to write us at support@skaarhoj.com.
@@SKAARHOJ hey thanks for replying. I worked it out. 1. I am behind a proxy server at work and that was causing issues. 2. I was missing the step where I download the firmware from staging server online because of proxy. But all working now. And what an awesome quality piece of hardware. Thankyou..
Hi Jonathan. Happy to hear it, should you need anything else, we are here to help!