How to Remove Fake Google Reviews in 2023 - The Ultimate Guide!

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  • Опубликовано: 28 дек 2024

Комментарии • 170

  • @ZanetDesign
    @ZanetDesign  3 года назад +4

    Is there an easy way to remove and get rid of a bad google review ? But what about increasing your reviews? DO NOT MISS MY 7 TIPS HERE ruclips.net/video/KGPnZ0P4k6E/видео.html

    • @kristinritter9587
      @kristinritter9587 2 года назад

      PLEASE HELP ‼️‼️‼️
      I’ve been trying to leave an honest Google review for the nursing home where my father is. Every time I post it they delete it. I don’t understand why as I haven’t broken any rules or regulations. I think they just don’t like my review perhaps because there are so many others very similar to mine. I see you’re helping people here do the opposite but I thought maybe you’d know how to help me. Please contact me ASAP … I am filing a police report and I need to make this known because mine is the worst story available and it’s urgent I get word out before others mistakenly choose that HELL HOLE which holds patients against their will.

    • @mrvpillai2298
      @mrvpillai2298 2 года назад +1

      Thanks

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      your welcome, see you on my next video

  • @paullinos820
    @paullinos820 2 года назад +72

    It is very wrong that google doesn't change a review if the owner responds. Google reviews are very unfair to the poor owners of businesses. Another nightmare to deal with. I have a small coffee shop with amazing coffee, bakery, services, and food but we get one-start reviews sometimes for very stupid things and usually the very young customers that don't understand the damage they can cause to a business. It is not right that a business reputation depends on stupid reviews from google. It has to be changed.

    • @ZanetDesign
      @ZanetDesign  2 года назад +4

      Hi Paul, yes I along with many others agree, which is why its still not a perfect solution. I'm sure Google is also aware this is only half baked. I suppose the only positive is the fact you can accept that Google makes some allowance for this, i discuss this in a video wher its revealed that to the alogrithm 4.3 average over many reviews over time, is better than a few 5.0 reviews in a brief spurt - the vidoe is here ruclips.net/video/1zV4P51hCes/видео.html
      i think you may find it helpful and zanet.co.uk/what-makes-a-perfect-google-my-business-review/

    • @Sanyo_Wesler
      @Sanyo_Wesler 2 года назад +4

      I got 1 star fake reviews attack recently. About 5 1 star reviews per day without and comment.

    • @Airdaman1
      @Airdaman1 2 года назад +6

      I just got a 1 star from an asshole customer we serviced for 3.5 years because we wouldn't accommodate his special request.

    • @paullinos820
      @paullinos820 2 года назад +7

      @@Airdaman1 Sorry about that. Google reviews are terrible for business and I really hope they can be stopped. I got a one start review last week because a barista was wearing a mask. Not fair

    • @rlmrlm2491
      @rlmrlm2491 Год назад

      Google is a POS

  • @anthonysince1969
    @anthonysince1969 2 года назад +15

    I've been trying to fight with Google about a gentleman that has been harassing my wife and her business. He's leaving threatening messages on her business answering machine. He has left over twenty 1 star reviews under 20 different accounts. We know it's him but because they all came in at the exact same time. We are a very small business and a very small town and there's just no way that you can get 20 reviews in a week and all pretty much say the same things directly towards her.

    • @debbierichardson8364
      @debbierichardson8364 Год назад +2

      disgraceful. I'm so disappointed in Google

    • @marlac.876
      @marlac.876 7 месяцев назад

      did you ever get this resolved?

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      this is a problem which google leaves everyone free to do criticism without any control and everyone can create a simple profile and write what they want because I had the same problem I filed a complaint against google through the protections I am disappointed because google leaves everyone should make a complaint while other companies such as booking trip advison require that you have not used the service to make a complaint and you will be judged

  • @mrlennon4869
    @mrlennon4869 Год назад +10

    its strange that google don't introduce upload pic, so the only way you should be allowed to leave a review if you were actually a paying customer and you upload the receipt to prove, everything else should not be considered.

    • @ZanetDesign
      @ZanetDesign  Год назад +3

      Yes that's a brilliant idea and certainly something that needs a consideration forma future Google Business release

    • @YinWhoo-zx2sz
      @YinWhoo-zx2sz Год назад

      People have a right to review businesses under a pseudonym.

    • @mamathemeat
      @mamathemeat Год назад

      @@YinWhoo-zx2szwhy? Why should you have that right. Give a good reason

  • @nadyaabedian2690
    @nadyaabedian2690 2 года назад +13

    I appealed for my 1-time 1-star review to be removed and gave the copy of the reason as drawn out in Googles policy but they rejected it. What’s the point of being able to do that when they’re not going to do anything about it? Business owners are powerless and it’s not encouraging fair interactions. Not impressed.

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Many thanks Nadya Abedian for your comment and your not alone as many Business owners feel powerless. one of the rasons i set up this channel. I had a similar situation, and decided to give such a great experience that the poor rating was out done by all the positives. Remember as i mention in many of my vidoes like this one: ruclips.net/video/XlX80nOjKcc/видео.html its not all about the ratings, there is so much more you can do to turn things around
      If you want to keep updated on growing your business on Google and the latest GBP tips then make sure you subscribe and click the alert button - bit.ly/zanetsub

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      is very problem becuase google anyone to make one acount and make review pelase try this this is a problem which google leaves everyone free to do criticism without any control and everyone can create a simple profile and write what they want because I had the same problem I filed a complaint against google through the protections I am disappointed because google leaves everyone should make a complaint while other companies such as booking trip advison require that you have not used the service to make a complaint and you will be judged

  • @notofthisworld5267
    @notofthisworld5267 Год назад +14

    There's nothing you can do about a negative review.
    Nothing at all, but report it.
    More than not, they won't remove it.
    They're too busy removing legit reviews that actually help.

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      Yes that istrue though there are a few things you can do to increase the odds and a few traps to avoid. Google has readdressed it di you see this on fake reviews? ruclips.net/video/e09V0w8scK4/видео.html

    • @nikonlover1
      @nikonlover1 7 месяцев назад

      Exactly right. Google can go to hell.

  • @djlakota8907
    @djlakota8907 2 месяца назад +1

    Clicked on it, but got an error message.
    Police were actually involved due to online harassment.
    How can we speak to Google over the phone to explain this?

    • @ZanetDesign
      @ZanetDesign  2 месяца назад +1

      Very hard to ever speak to Google directly
      They respond to email and this form - support.google.com/business/contact/business_redressal_form

  • @iandenslow3815
    @iandenslow3815 2 года назад +3

    I am having this problem with a spate of fake reviews which google refuses to remove. Potentially damaging to a small business. Not sure how to proceed now.

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Thats really horrible and Google really needs to take this seriously. did you see what happened to one of the genuine businesses i was helping? - ruclips.net/video/2h3yUT0doYE/видео.html&lc=UgzgJssn4qyxEygCioZ4AaABAg at the end there is a useful link

    • @iandenslow3815
      @iandenslow3815 2 года назад +2

      @@ZanetDesign my business hasn't been suspended as it is in the video you link to? I did actually try emailing and calling you a while back when this first occured as you are quite local to me.
      I even had a phone call with Google but they still refuse to remove the reviews as apparently they do not violate their policy despite in their policy stating fake reviews will be removed.

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      @@iandenslow3815 its hartd to imagine Google ever gettingthe balance right, in the end it will probably need a lot more cridbility through having higher rated users only being gven credibility, but im not even sure that would work, really tricky

  • @Hhhbs4925
    @Hhhbs4925 Год назад +2

    What if you get the message “a review had been removed from your business profile”
    But it still lingers over a week after? Cheers

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      It sounds like if the message is from Google, it will be effective eventually, but with server and browser caching it may take a while

  • @kingboxing2481
    @kingboxing2481 Год назад +2

    I have 2 business and in one I got 100 1star reviews and had to close it and now on my second company I got 95 1 stars they are all fake on my google guarantee local service ads and when I submit a request to google they say they are not violating any google policies can you please tell me what I can do

    • @ZanetDesign
      @ZanetDesign  Год назад

      oh no that's really not good, clearly that needs reporting, I get a lot of questions like this and there are some traps to avoid, so I don't know if you have seen my toolkit ?
      zanet.co.uk/product/fake-bad-google-reviews-removal-toolkit/

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      gogoleit leaves everyone free without control to make reviews, make complaints, it's consumer protection and get a lawyer, you'll see, you'll be vindicated

    • @jamiexomari3
      @jamiexomari3 24 дня назад

      @@ZanetDesigndoes this toolkit help you get the fake review removed without googles none helpful tools? Lol! They do not work with businesses at all. And to me it defeats the purpose of having google business! Google business should support the business not just the everyday angry jealous raged person that wants to sabotage someone’s life out of spite.

  • @dksob81
    @dksob81 Год назад +3

    Doesn't work.. Google response with "We have accessed the review, and have not found a violation of our policies"

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      if you get several reports on the same fake review it can still work. the key is convincing Google its fake and not a genuine bad review

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      it leaves everyone free without control to make reviews, make complaints, it's consumer protection and get a lawyer, you'll see, you'll be vindicated

  • @TyhlerNovac
    @TyhlerNovac Год назад +1

    After Google update can't find the option to post reviews.. anyone know where to find

  • @hagarherrmann1146
    @hagarherrmann1146 2 года назад +2

    How can one remove a review you know is fake but you aren’t the business owner. I am reading reviews about a place and one of the 5 star reviews was left by the business owner and I’d like to have it removed. I’ve reported it repeatedly but it’s still there

    • @ZanetDesign
      @ZanetDesign  2 года назад +3

      ultimately Google gets the final say, they need to be convinced its fake. on the other hand if there are enough honest reviews for the business it will far outweigh one false review

  • @gobakos7890
    @gobakos7890 Год назад +1

    Someone did a review,advertised another store through a picture,and also instulted me.Already 2 policies violated.But the google's bots do nothing.Even with support,they dont take it down.What can i do in this time?call a lawyer?what wil he do?

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      Hmm its a really horrible situation to be in, sorry to hear that and unfortunately its far too common - I've put some more recent videos and this guide together that may be helpful : see zanet.co.uk/resources/

  • @Cloud9beyond
    @Cloud9beyond 6 месяцев назад +1

    Please help?? My competitor has bought over 1200 fake reviews …do you think I have the time to go through every single review and report it one by one… please tell me how to report all the reviews… 99% of their reviews are fake

    • @ZanetDesign
      @ZanetDesign  6 месяцев назад

      hmm I would need to see it, I would imagine flagging some would raise the alarm at Google. what convinces you there fake?

  • @pierrejohnson3720
    @pierrejohnson3720 Год назад +1

    But when creating different accounts under google and you flag the review under those accounts, want Google know that it's u because the phone number you have associated with the account

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      it's flagged using the googke account you log in with. Why do you ask?

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      Are you able to help then?

  • @reeneejackson142
    @reeneejackson142 2 года назад +3

    Not only do I have a fake review, but Google is not posting any of my other reviews from current clients. They have been trying for months. Any suggestions?

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Many thanks Renee Jackson for your question and yes I have just put together a video on exactly why that is
      Take a look at it here: ruclips.net/video/e09V0w8scK4/видео.html
      If you want to make sure you don't miss any important Google SEO tips then keep updated on growing your business on Google & make sure you subscribe and click the alert button - bit.ly/zanetsub

  • @PartenJoe
    @PartenJoe 2 года назад +1

    What would be the best option to flag the fake review for? (For example should I flag it for spam,profanity,ect) or does it not matter as long as all the accounts flag it for the same reason? Also do you have to flag it on multiple devices or can you make multiple accounts on the same device and this will still work?

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      I flagged one recently and it was spam, Google took it down in 20 hours . so give it a try and see

    • @PartenJoe
      @PartenJoe 2 года назад +1

      @@ZanetDesign Ok so flag it for spam with at least 5 accounts?

    • @Chudsmash777
      @Chudsmash777 2 года назад +1

      What if a negative review is genuine, can they just take it down?

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      @@PartenJoe it appears the more that flag it the more likely its taken seriously by Google

    • @ZanetDesign
      @ZanetDesign  2 года назад +3

      @@Chudsmash777 a genuine hegaive review is not a violation, so unless it's considered bullying or harassment then Google may choose to uphold it

  • @lifereel101
    @lifereel101 6 месяцев назад +1

    I have a very small business. Some guy contacted me from India offering fake 5 star reviews said no then he blackmailed me with 1 star fake reviews He even had the cheek to contact me after offering his service of removing fake reviews as providing 5 star reviews. Google removed some of his 1 star reviews after reporting it but not all. It has been ported it by fair few people. No luck I have no time and money to start a lawsuit. At the end I replied to the review. May be a bad choice by me.

    • @ZanetDesign
      @ZanetDesign  6 месяцев назад +1

      First of all that really is awful to hear, so horrible when that happens
      There is quite a lot you can do to fix it - have you seen my workshop?
      zanet.co.uk/google-business-reviews-workshop/

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      this is a problem which google leaves everyone free to do criticism without any control and everyone can create a simple profile and write what they want because I had the same problem I filed a complaint against google through the protections I am disappointed because google leaves everyone should make a complaint while other companies such as booking trip advison require that you have not used the service to make a complaint and you will be judged

  • @eautoshop.
    @eautoshop. 6 месяцев назад +1

    this is a problem which google leaves everyone free to do criticism without any control and everyone can create a simple profile and write what they want because I had the same problem I filed a complaint against google through the protections I am disappointed because google leaves everyone should make a complaint while other companies such as booking trip advison require that you have not used the service to make a complaint and you will be judged

    • @ZanetDesign
      @ZanetDesign  6 месяцев назад +1

      Many thanks @eautoshop. for your comment
      Fake reviews are so annoying. I think this will help : ruclips.net/video/BMqh_u_IfpE/видео.html also ruclips.net/video/e09V0w8scK4/видео.html
      If you want to keep updated on growing your business on Google and the latest GBP tips then make sure you subscribe and click the alert button - bit.ly/zanetsub

  • @Matrixautoaesthetics
    @Matrixautoaesthetics 2 года назад +3

    I got a review for my car detailing business from someone that said “used once and did a great job. Tried to get them out to do more work and never replied to any texts or calls.”
    It seems like a real review but I have no missed texts or calls from ANY customers so I’m confused on how to remove this. It’s also 1 star which lowered my rating to 4.8 stars on google.

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Hi Braiden, Have you replied to it yet?

    • @mustaphanadawi6528
      @mustaphanadawi6528 2 года назад +1

      Same problem here but they’re stating they brought me a car that I have never touched before

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      @@mustaphanadawi6528 if they are not a genuine customer then it should be reported - have you seen these various ways of contacting Google? ruclips.net/video/_iEX1XLN4wM/видео.html

  • @MichaelDeLaRosa
    @MichaelDeLaRosa Год назад +3

    I have 60 5 star reviews over the course of 2 year and this rude customer who I only talked on the phone gave a false 1 star review.

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      Many thanks Michael De La Rosa for your comment
      Fake reviews are so annoying. I think this will help : ruclips.net/video/e09V0w8scK4/видео.html
      If you want to keep updated on growing your business on Google and the latest GBP tips then make sure you subscribe and click the alert button - bit.ly/zanetsub

  • @bert79r
    @bert79r Год назад +1

    is there a time frame on getting bad reviews removed...I know a company received a fake review 3 years ago ( i.e. service business who did not service this customer ) can they still report and get the review removed? Thank you!

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      yesbim not aware of a time limit. but have you responded?

  • @KingcadeHome
    @KingcadeHome 9 месяцев назад +1

    Thanks for your information.

  • @joshdewolf7817
    @joshdewolf7817 25 дней назад +1

    CLASS ACTION LAWSUIT I AM READY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THAT ISWHAT WE CAN DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HACE VIDEO PROOF!!!!!!!!!!!!!

  • @vass.5303
    @vass.5303 3 года назад +1

    What if we have replied?

    • @ZanetDesign
      @ZanetDesign  3 года назад +2

      was it a fake review or just a unhappy customer?

    • @vass.5303
      @vass.5303 3 года назад +1

      @@ZanetDesign just a 1 star review without any comments below. That name was never on our customer base. Its a fake review.
      However, I made the mistake back then and responded. Since then, I have flagged it a few times but Google came back to me as: There is no violation and we won't remove it. Any ideas?

    • @ZanetDesign
      @ZanetDesign  3 года назад +1

      @@vass.5303 As mentioned in the video, the reply tends to make it a lot harder. Maybe a consistent reporting from more accounts will work. The key is to keep alerting Google as it fits a fake review its breaking Googles own violations. From what I have read, the more it is made clear to Google that its breaking the same violation the more likely they will at least look at it for you manually.

    • @mronemanband1
      @mronemanband1 2 года назад

      @@vass.5303 delete the reply and then report as spam is all you can do

  • @JagRaoSimancha
    @JagRaoSimancha Год назад +1

    If there is group of 20 people sabotage an business by putting bad review. Google not removihg it eventhough you reported it.😊

    • @ZanetDesign
      @ZanetDesign  Год назад

      Google will look into it manually if it's reported and clearly a violation of their policy

  • @nompire_productions
    @nompire_productions Год назад +1

    Picked neither. Just the most convenient and then I'd test the waters myself.

  • @its4316
    @its4316 2 года назад +8

    I've better Option Remove Google Listing. Because Google Doesn't Care 😭

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Many thanks It's ᴀᴅɪ for your comment - it can be frustrating, but there is massive traffic if you give it a little effort
      If you want to keep updated on growing your business on Google and the latest GBP tips then make sure you subscribe and click the alert button - bit.ly/zanetsub

    • @LukeTPZ
      @LukeTPZ 2 года назад +1

      I’m gonna delete our listing because despite having one star no comment reviews that I’ve reported, Google just said ‘Nah’. So Google can ram it.

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      @@LukeTPZ did Google give no feedback at all?

  • @jasonbranham1978ify
    @jasonbranham1978ify 11 дней назад +1

    No they don't remove reviews at all.

    • @ZanetDesign
      @ZanetDesign  11 дней назад +2

      have you tried reporting it using a different Google account?

    • @jasonbranham1978ify
      @jasonbranham1978ify 11 дней назад

      @ZanetDesign using 20 different accounts. Some ass hat and his friends decided to go on my business profile and leave 1 star not only fake but defamatory reviews. It's frustrating to work so hard to be told by Google that there is nothing they can do.

  • @dearme3434
    @dearme3434 2 года назад +4

    Your content is good but you try to much to expand the video time,which makes it uncomfortable or unwanted, dont do this stick to the topic please

    • @ZanetDesign
      @ZanetDesign  2 года назад +2

      Thanks Dear Me and appreciate the feedback, would you say this is true on all my videos or just this one in particular?

    • @dearme3434
      @dearme3434 2 года назад +1

      @@ZanetDesign i feel this is your nature of talking you talk like this in daily life maybe (or maybe not) but yes sometimes when viewers looking for to the point answer that thing feels to much ,I'm your regular viewer from beginning and i feel if you can work on that part just a little that will be great, dont repeat same topics again that will be really great if you can look into this. I know you can do this 🤞

    • @dearme3434
      @dearme3434 2 года назад +1

      Same topics:- same words or lines in a video, like you did in this one, it distract me and i was about to end the video twice.

    • @dearme3434
      @dearme3434 2 года назад +1

      @@ZanetDesign yes on this one rest is good 👍

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Great to hear - many thanks for your help 👍

  • @debbierichardson8364
    @debbierichardson8364 Год назад +1

    no they did not remove the review I highlighted. Shocking

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      if you get two or 3 staff to report it if its a fake review that can help

  • @kuttermane2450
    @kuttermane2450 9 месяцев назад +1

    Whatever's closer

  • @ken-camo
    @ken-camo Год назад +1

    this is a pretty bad video just stating the obvious. i figured you would atleast talk about the appeal process. but you didnt even get into that.

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      ah thanks, I need to update this, appreciate the feedback

  • @MatthewGragg
    @MatthewGragg Год назад +3

    I have never been successful at getting a fake review removed

    • @ZanetDesign
      @ZanetDesign  Год назад +1

      I guess that's fake not face?

    • @Emsyaz
      @Emsyaz Год назад

      I know how to get fake reviews removed but the method is unconventional.
      Unfortunately, I cant reveal it because I'm afraid some business owners might feel tempted to abuse it to remove all negative reviews including the genuine ones from their GBP page.

  • @rodrigocale-marketingdigit55
    @rodrigocale-marketingdigit55 3 года назад +1

    fantastic.............

    • @ZanetDesign
      @ZanetDesign  3 года назад +2

      hope it all works out for you

  • @TRIPLEX47
    @TRIPLEX47 2 года назад +2

    Google do nothing

    • @ZanetDesign
      @ZanetDesign  2 года назад +1

      Have you tried having it reported from more than one Google user?

    • @its4316
      @its4316 2 года назад

      @@ZanetDesign Yes I've No Response

  • @rlmrlm2491
    @rlmrlm2491 Год назад

    This is BS, it doesn't work.

    • @ZanetDesign
      @ZanetDesign  Год назад

      I think you will find that it can be dependent on country and business type if it hasn't worked, what is the barrier you came across?

  • @bondimmigrationlaw6808
    @bondimmigrationlaw6808 3 месяца назад +1

    A

  • @bidders77
    @bidders77 3 года назад +1

    C

  • @hometowndigitalmarketingagency
    @hometowndigitalmarketingagency 2 года назад +1

    c

  • @patersonklein2685
    @patersonklein2685 2 года назад +1

    Thank you Official_Millsteve for a job welldone

  • @eautoshop.
    @eautoshop. 6 месяцев назад +1

    this is a problem which google leaves everyone free to do criticism without any control and everyone can create a simple profile and write what they want because I had the same problem I filed a complaint against google through the protections I am disappointed because google leaves everyone should make a complaint while other companies such as booking trip advison require that you have not used the service to make a complaint and you will be judged

    • @ZanetDesign
      @ZanetDesign  6 месяцев назад +1

      You are not alone

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      @@ZanetDesign what activities has he done?

    • @eautoshop.
      @eautoshop. 6 месяцев назад

      all shops should take legal action against google for reviews so that they are only done by customers and not from every second, any shop that wants to not accept reviews even though it only appears on the maps, make a video like this, you will see there are thousands

  • @dianetyrrell4358
    @dianetyrrell4358 Год назад +1

    c

  • @lensmenireland
    @lensmenireland 3 года назад +1

    C

  • @cyber-eye1152
    @cyber-eye1152 3 года назад +1

    C

  • @Aumscuba
    @Aumscuba Год назад +1

    C