Great tips; do you have any phone etiquette/customer service videos that speak towards the employee and not the business owner? I would like to implement your videos as part of our company training for a solo medical practice and I find your videos clear and your demeanor pleasant and engaging.
Yes I have a few for general customer service as well as phone techniques. Here is one: ruclips.net/video/JWv_Mxrz1SU/видео.html If you'd like specific training for your company, let's chat to see if my training would be benefitial. www.BusinessLeadMaximizer.com/schedule-a-call
If you use my scripting framework you should be able to create one for specific applications, the format is the same, it's just the product which is different. Let me know how it works!
I found this a helpful guideline thank you. I've started a new office assistant role in a wholesalers. I want to sound enthusiastic, sound smart & take control. I've written down a script along the lines on how other colleagues answer the phone well. I hope I will confidently take control of the conversation in due course as I learn more. All the best from Scotland. Thanks for sharing your expertise
Hi Tom. Thank you for your tips. I have worked as a Receptionist providing exceptional customer service for many years, my only downfall is "being the boss" & sitting in that drivers seat when needing to steer conversations. (in ways I guess I can be too polite) I also have issues with interrupting customers/clients over the phone when I have multiple calls coming through mid-conversation. I try to wait for that "break" in conversation to interrupt & politely ask the customer if they can briefly hold the line so that I can take the other call/s, but most times it ends up with me awkwardly interrupting the customer (which to me is a big no-no) or a colleague ends up answering the other call (which shouldn't be required). Do you have any tips on the art of interruption when in mid-conversation with a customer on the phone? Or does this again come back to being the boss/driving the conversation? Any help would be appreciated. Thank you Tom. 😁 Alison
Definitely when you are driving the conversation you are in control of where it goes, and even if you get another call coming in you can always say, I'm sorry, can I put you on a brief hold, and then take a message for the second caller to call them back.
Grab the follow up process: www.BusinessLeadMaximizer.com/monday
Thanks for such a nice video, It's good to have a reminder of what we as customers want to hear and how to take that as a call center receptionist.
Glad you got value from my video.
I am a newbie here and I like your videos.
I want to learn lot from your videos.😊 have a good day.
Welcome aboard! Enjoy.
amazing tips Jackob I really enjoy watching your video
Glad you like them!
I want to learn how to answer office calls ❤🙏
Keep following…
Great tips; do you have any phone etiquette/customer service videos that speak towards the employee and not the business owner? I would like to implement your videos as part of our company training for a solo medical practice and I find your videos clear and your demeanor pleasant and engaging.
Yes I have a few for general customer service as well as phone techniques. Here is one: ruclips.net/video/JWv_Mxrz1SU/видео.html If you'd like specific training for your company, let's chat to see if my training would be benefitial. www.BusinessLeadMaximizer.com/schedule-a-call
And I like the video ❤
Thanks!
Thank you
You're welcome
May I please have a best script for the inbound call for internet TV and phone line?
If you use my scripting framework you should be able to create one for specific applications, the format is the same, it's just the product which is different. Let me know how it works!
I found this a helpful guideline thank you. I've started a new office assistant role in a wholesalers. I want to sound enthusiastic, sound smart & take control. I've written down a script along the lines on how other colleagues answer the phone well. I hope I will confidently take control of the conversation in due course as I learn more. All the best from Scotland. Thanks for sharing your expertise
Glad it helped. Keep learning and practicing.
thank u
You're welcome!
Thank you 😊
You're welcome 😊
Hi Tom. Thank you for your tips. I have worked as a Receptionist providing exceptional customer service for many years, my only downfall is "being the boss" & sitting in that drivers seat when needing to steer conversations. (in ways I guess I can be too polite) I also have issues with interrupting customers/clients over the phone when I have multiple calls coming through mid-conversation. I try to wait for that "break" in conversation to interrupt & politely ask the customer if they can briefly hold the line so that I can take the other call/s, but most times it ends up with me awkwardly interrupting the customer (which to me is a big no-no) or a colleague ends up answering the other call (which shouldn't be required). Do you have any tips on the art of interruption when in mid-conversation with a customer on the phone? Or does this again come back to being the boss/driving the conversation? Any help would be appreciated. Thank you Tom. 😁 Alison
Definitely when you are driving the conversation you are in control of where it goes, and even if you get another call coming in you can always say, I'm sorry, can I put you on a brief hold, and then take a message for the second caller to call them back.
I call places with bad customer service and play this video for them over the phone.
LOL! probably goes in one ear and out the other... but thanks for trying to make them aware of their problem :)
Great 👍 india
Thanks for watching... what did you like most from this video?
🙌🏻
thanks
Not useful
What wasn’t useful for you? I’m always looking to improve my content.
This entire video was 10 minutes of saying NOTHING.
Did you watch the entire video?
what a dk. I got to 19s, that was enough.
Best of luck in your customer service journey. Thanks for your comment, it helps to get my videos out to more people 😀