@@babyfacebrandi8492 Hey Brandi - sorry we're just seeing this message! If you're still having trouble with your shop, reach out at support@bigcartel.com and we'll help you sort things out!
Omg I have been trying to set up my website for 3 months trying every site...I came across big cartel and I'm almost finish...im so excited...I love it step by step so easy ...Thank you...nice and simple love it thank you
Hi! I have a quick question. I want sell my product to Norwegians, but they don't use PayPal or Stripe. Can you make a video where you show us how we can add other payment methods like Vipps? I would have appreciated if you answered😊😊
Both Stripe and PayPal allow for customers to use NORMAL BANK CARDS. Stripe solely processes credit cards. PayPal allows folks to pay with their PayPal account, but also offers an option for guest checkout, which allows customer to pay with a credit card. 😉 If you have any other questions, you can reach out directly to us at support@bigcartel.com and we'll be happy to help. Thanks!
Thank you for the video I connected to PayPal although when I tested the website to check if it works I can’t see the PayPal button I just put my information than there is no button to take me to pay😢
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
Dang - sorry you're running into trouble here! We'll need some more details to be able to assist. Email us at support@bigcartel.com and we can take a closer look. Thanks!
Hi Josie! Nope, there shouldn't be a problem at all - you can use either (or both) payment processors whether you sell online online or at a brick and mortar. Hope that helps clarify! If you need anything else, please reach out to us at support@bigcartel.com and we'll be happy to help. Thanks!
But what if this is not MY site I'm creating, but my customer's? The Big Cartel connection to PayPal assumes MY PayPal account. So I have to ask for my customer's PayPal login credentials? Unlikely that would be welcome. I already have a PayPal user login (User Id and Pswd) assigned by my customer for my expressly for this purpose but Big Cartel does not appear to support connecting to any other PayPal account but my own. Any ideas?
Hey Abigail! PayPal does have a Guest Checkout option that lets customers pay with their credit or debit card after they’ve clicked the “Pay through PayPal” button on the checkout page. However, the option to pay with a credit/debit card doesn't appear for each customer who comes through your shop. Sadly, we have no control over this feature since it exists on PayPal’s end, and we haven’t yet found a definitive way to determine why sometimes Guest checkout works, and other times it doesn’t, or if it’s something that can be controlled at all. For the sake of consistency, we do recommend using Stripe in conjunction with PayPal if you want to accept card payments in your shop. If you have any other questions, reach out at support@bigcartel.com and we'll be happy to help.
Great question! You do need to have a verified PayPal Business account: help.bigcartel.com/paypal. For any other questions, feel free to contact us at support@bigcartel.com. Thanks!
I have a huge question?! How do i run a stripe account WITHOUT a LLC or EIN? Im a new/small shop and am not at the point yet were i can get those. Please respond!
Hi there! There's a "type of business" selection that Stripe provides when creating the Stripe account which includes options for non-LLC business types. Different business types have different requirements on that form, so you'll want to be sure you're selecting the most appropriate option. The form will adjust to match your business type, which should allow you to create an account that suits your needs. For example, if "individual, sole proprietor" is selected, Stripe clearly states that you can enter a Social Security Number instead of an EIN if they use their SSN for business tax purposes. Hopefully that clarifies things for you, but if you have further questions reach out at support@bigcartel.com and we'll be glad to help.
every time I click connect PayPal it makes me log in, so I log into my PayPal but it doesn't connect to the page itself it just opens in another browser I'm confused.
Hey, since PayPal and Stripe is not available in my country, can I open a stripe account but with another address that I don't live in, and should I have my business licensed or not?
We do not recommend using incorrect information when signing up for a Stripe or PayPal account. Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look at your specific situation and get you moving in the best direction.
You definitely don't have to use both, but you can if you'd like! You can absolutely just use PayPal only or Stripe only. If you have any other questions, reach out at support@bigcartel.com. Thanks!
I have a question how about if we have a P.O. Box or a virtual address should we put that into our stripe account or should we just put our personal address ??? If we need to put our personal I just want to know if our personal information would be protected if we sign up with stripe ??
You can connect any bank account you would like to your PayPal or Stripe account to receive funds - it's entirely up to you! Hopefully that answers your question, but if you need more help feel free to reach out at support@bigcartel.com. Thanks!
Although you can connect both Stripe and PayPal, you only need one in order for your checkout to work. Please reach out to our Support Team through the messenger in your shop's admin or email support@bigcartel.com. They'll be able to take a closer look and get you moving in the right direction.
Hi there! So sorry about that hassle! We only support payments through PayPal and/or Stripe at this time, so if you are unable to use either in your checkout that means you won't be able to accept payments in your shop. And just so you know, the South African Rand isn't supported so you'd need to choose a currency listed at ecs.page.link/brSeL for your shop. Again, we're so sorry about that, we will definitely mark your message as a feature request for our team to review in the future, though!
Can you answer quickly bcs i want. So in my comp i click on connect to pay pal and than it show me security that verify this pics than i did . after it ask email and my country so i write my email and select my country and than it ask for to option 1: through code and 2: enter mail and password and i select 2nd option and than there is 2 option ( again) 1: Convert your Personal account to Business Manage all your transactions in one place. 2: Create a new business account Keep your personal and business transactions separate. So firstly i select 2nd option but nothing happens and it reset and again i want to verify etc kind a loop and so now i select 1st option so its ask me for my number, business name, first and last name , my street name my apartment number , currency and i wnt to work from my home so why it asking me my address 😢 plz answer quickly i hope you understood my problem plz urgently answer me .
Hi! We unfortunately can't answer questions about PayPal's policies. Please contact PayPal's Support Team-they will be able to give you the most accurate information: www.paypal.com/us/smarthelp/contact-us
Hi! Please email your question to support@bigcartel.com- our Support Team will be able to take a closer look and get you moving in the right direction.
Right now we have support for PayPal (which also can include Venmo and PayPal Credit) and Stripe which also supports Instant checkout for customers with Apple Pay enabled. We're currently working on adding more payment options, like Afterpay, but we don't have a set timeline for that release. The good news is that it's in the works!
I need help with the paypal one it keep trying to make me put my social security # and im not doing that i dont want my identity stolen can someone explain why is it makin me do thi
Hey there! You'll either need to enter your SSN or an EIN numbers to set up a PayPal, there's no way around that. If you have any other questions or concerns, reach out at support@bigcartel.com and we'll be happy to help out!
How to accept credit cards with paypal for customers that don't have and don't want to open an account with paypal? My customers at my bigcartel shop only have the option to login or create a new paypal account. Stripe is not available in my country. Please tell me exactly how to do it as I've been a long time at paypal's website and I couldn't find the solution. Only thing they offer is by modifying the HTML code of the shop but that is not possible with Bigcartel, or is it?
Happy to help! PayPal does have a Guest Checkout option that allows customers to pay with their credit or debit card after they’ve clicked the “Pay through PayPal” button on the checkout page. However, the option to pay with a credit/debit card doesn't always appear for each customer who comes through your shop. Sadly, we have no control over this feature since it exists on PayPal’s end, and we haven’t yet found a definitive way to determine why sometimes Guest Checkout works, and other times it doesn’t, or if it’s something that can be controlled at all. We hope that clarifies things for you. If you have further questions, reach out to us at support@bigcartel.com and we'll be happy to help!
Sure thing! You can download the Big Cartel iOS or Android app and take in-person cash payments. help.bigcartel.com/big-cartel-for-ios help.bigcartel.com/big-cartel-for-android
what if I ship my own products myself and apparel from prihtful integration which ships from a third party? would I still click yes I ship the product myself?
By default, Printful's integration will automatically mark your Big Cartel orders as "shipped" when they ship the product out to your customer. If you have more questions about how this works, please email our Support Team at support@bigcartel.com, and they can provide more information.
But HOW DO I ADD THE CHECKOUT BUTTONS TO MY ACTUAL WEBSITE??????????? HOW WILL MY CUSTOMERS PRESS ANYTHING???THEY DON"T HAVE ANYTHING TO PRESS BUY WITH????? HOW DO I GET THEN THE PAYPAL BUTTONS????? NO ONE CAN TELL ME THIS.
Hi there! All you need to do is connect PayPal or Stripe in your admin and we'll add all the necessary checkout buttons to your shop automatically: help.bigcartel.com/set-up-checkout. If you have additional questions, feel free to reach out at support@bigcartel.com and we'll be happy to answer 'em! Thanks!
Do I have to have one or is there an option like a guest checkout that doesn’t need to have PayPal or Stripe connected you just need to enter your credit/debit details? Please help
You do need to connect a verified business PayPal or Stripe account to your Big Cartel's admin in order to receive orders. More info at help.bigcartel.com/set-up-checkout
Hey there! You definitely don't have to use Stripe! You have the choice to use PayPal, Stripe, or both - it's entirely up to you to decide which of those options will work best for you. Hope that clarifies things for you, but if you have any other questions feel free to reach out at support@bigcartel.com. Thanks!
Absolutely! With both our payment processors, PayPal and Stripe, a note to seller section displays for your customers during checkout (towards the bottom of the page) by default. If you have any other questions or need further clarification, feel free to contact us anytime at support@bigcartel.com. Thanks!
Could you please help me strip isn't available in my country and PayPal isn't available on Google play in my region what should I do please help me ASAP!❤️
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
Has your bank cleared to accept the transactions? Usually if it’s the first time accepting transactions your bank has to add two small separate transactions to make sure that the bank is confirmed
Hi there! PayPal will make funds available within your PayPal balance - you can keep it there or you can transfer to your own connected bank accounts. Here's some basic transfer info to reference: www.paypal.com/us/webapps/mpp/camp/choose-how-you-pay For any other questions, just message us at support@bigcartel.com. Thanks!
When your first order is processed by Stripe, that first payout will transfer from Stripe to your bank account after 7-14 days. Once the initial transfer goes through, you'll automatically start receiving funds on a regular schedule based on your location. You can find details on their website here: stripe.com/docs/payouts
Hey big cartel I’m currently trying to start a business and when I set up my PayPal it says that there are some issues and i need to finish setting up accounts and when I click it it tells me to do coding or something and I could really use your help
Hey there! We'll be happy to help. It's best to email us directly since we'll need to get some personal info to assist in this case. Reach out at support@bigcartel.com and we'll get back to you as quickly as we can. Thanks!
On the Big Cartel app it keeps saying your connected but there are some issues I go to the link but I don’t know what are the issues or how to fix it my account
Hi! Right now we only have support for PayPal and Stripe, but both currently work with businesses in India and you can set your Big Cartel shop's currency to the India rupee. If you have more questions, reach out to support@bigcartel.com, and our support team can help get things sorted!
Right now we have support for PayPal and Stripe which also supports Instant checkout for customers with Apple Pay enabled. We're currently working on adding more payment options, like Afterpay, but we don't have a set timeline for that release. The good news is that it's in the works!
There are a couple of ways to offer local pick up, and the right solution depends on how you want the rest of your shipping to be set up - it's a little more than we can explain in a RUclips comment. Please email support@bigcartel.com, and our Support Team can take a look at your shop and get you moving in the right direction.
Hi! You can use PayPal or Stripe to process payments for your Big Cartel shop. Feel free to reach out to our Support team (support@bigcartel.com) for help with more specific questions.
You don't need both Stripe and PayPal - you can operate your shop with just one of the two payment processors connected. Signing up for a business account with Stripe and PayPal is free, so as long as you're in a country where Stripe or PayPal is available, you should be able to get started.
BADOOCHI STUDIOS Hi you have to login into PayPal and then just update your info hope this helps and pls support my business @collections_byjackie on insta Thanks !
Hi! We allow users ages 13-17 to use our platform as long as they submit a parental consent form. Reach out to our Support Team at support@bigcartel.com and they'll fill you in with all the details.
Hi there, so sorry about that hassle! Could we have you reach out to our support team so they can help out? You can email them at support@bigcartel.com or you can send them a message through your shop's admin! Thanks!
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
hello currently i use stripe but its almost 2 weeks i didnt receive any payment from customers transfer when their order successfully . may i know why?
Hi there! 👋 If an order is processed by Stripe, your first payment will transfer from Stripe to your bank account after 7-14 days. Once that first transfer goes through, you'll automatically start receiving funds on a regular schedule that you can review here: stripe.com/docs/payouts You can check on the status of any payment that comes through your shop by going to the Orders section of your Big Cartel admin. Click on the order, and you should see a "View in Stripe" link that will take you to log in to your Stripe account where you can view that transaction information. Reach out to us at support@bigcartel.com if you have any other questions and we'll be glad to clear things up!
Hi! Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can have a more in-depth conversation to make sure you're headed in the right direction.
Great question! You'll need to get parental consent on our platform, so it's probably best to reach out to us directly at support@bigcartel.com to make sure that's filled out - from there we can also chat to you more about the payment options.
Yes, PayPal does charge a transaction fee, generally starting at 3.49% + $0.49 per transaction. You can learn more on our PayPal Help article: help.bigcartel.com/paypal.
@@BigCartelDotCom okay thank you for answering . I have another question and my question is can I be able to promote my shop further as I’m a new user at big cartel and I’m not sure on how to get visitors to my website . Thank you .
I recommend reaching out to our Support Team about this. They can provide more in-depth advice and ongoing conversations. Use the messenger in your shop admin or email them at support@bigcartel.com.
There isn't a way to receive funds from your orders via a monthly check. You'll need to set up Stripe or PayPal to process those transactions in your shop. They then deposit those funds to an associated bank account.
FYI paypal business will hold all your funds for 21 days.. you can insert tracking numbers to speed up payments but it doesn't really work.. its a pain working with paypal.. if stripe is the same way then i wouldn't bother with big cartel.. you'll regret it.
Hey Mike - PayPal definitely doesn't hold everyone's funds for that long. There's likely nothing we can do as this is something on PayPal's end, but feel free to reach out to us at support@bigcartel.com and we'll be happy to discuss how we might be able to assist.
I'm sorry to hear you're having trouble connecting PayPal. Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
Yes, your shop can operate and be successful with PayPal as the payment processor (and not Stripe). PayPal is a trusted name in payment processing that customers are familiar with. If a specific customer doesn't have a PayPal account and doesn't want to create one, they can check out as a guest instead.
If you're looking to add that messaging to the checkout page in the shop, then that's just not a possibility since the checkout page is completely locked from advanced customizations. If you're on a paid plan with us, you do have access to your theme code where you can add custom messages to other pages in your shop. If you'd like to go that route but aren't quite sure how to get that going, just reach out to our support team and they'll point you in the right direction: support@bigcartel.com
You can find information about our Instant Checkout feature here on our Help site: help.bigcartel.com/instant-checkout. Our Support Team can help you with more specific questions - support@bigcartel.com
Hi Adrian! If you're primarily running the business from home, you'll want to use your home address. Just so you know, that information will not be customer-facing (in case that's what you were worried about), it's private and used only so we can accurately calculate sales tax. Hope that helps clarify and if you need anything just reach out to us at support@bigcartel.com and we'll be happy to help. Thanks!
Hey big cartel! I tried to connect paypal but it said that i have to like change my paypal to a bussiness account and I don't know what to do. It asks a lot of questions and I don't know how to change my paypal to accept money. It says "You have connected paypal but there's an issue" pls help mee
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
Stripe and PayPal are the two payment processors we support, so you'll want to set up an account with at least one of them to be able to sell with us. Below are links to more details on both processors. Hopefully this information will help you determine if one of these will work for you 😀 help.bigcartel.com/paypal help.bigcartel.com/stripe If you have any other questions, don't hesitate to email us at support@bigcartel.com.
PayPal and Stripe are the two payment processors we support. You can find more info about each of them below: help.bigcartel.com/paypal help.bigcartel.com/stripe Reach out to us at support@bigcartel.com if you have any other questions and we'll be happy to help!
How the f--- do I list a digital product which is an artwork. Hard to list without someone just clicking save as. Secondly let's say someone decides to purchase image - they place in cart, pay and now should receive either a] access to the high res file or b] a link. This does not currently seem possible. Big Cartel just gives the thing away on a platter.
Nope! We do the heavy lifting with our PayPal and Stripe integrations so there's no need to mess with any of that technical stuff. Just connect to Stripe or PayPal through the Account page in the admin and you're good to go. And we have full details on setting up checkout here as well: help.bigcartel.com/set-up-checkout
@@BigCartelDotCom I’ve made a test product of €0.50 and asked a friend to buy it. Weirdly enough Apple Pay doesn’t work and we can’t use our Dutch debit card because the numbers are different. Any idea how I can make it work for people in the Netherlands?
Hey Paige! It sounds like you're asking if we take a percentage of your sales and we don't. The only fees you will incur from a sale will be from your payment processor. We currently support both Stripe and PayPal, each have their own processing fees which can be found below: help.bigcartel.com/stripe help.bigcartel.com/paypal Hopefully that clears things up for you, but if not feel free to email us at support@bigcartel.com and we'll get back to you asap. Thanks!
HELP PLZ I try to transfer my money to my bank from PayPal and PayPal take $10 dollars away like what why and is there a way I can make it stop taking that much money away !!?
Nope, you just have to be 13 years old or older. You can find more info about the age requirement to set up a Stripe account here: support.stripe.com/questions/age-requirement-to-create-a-stripe-account. If you have any further questions, feel free to reach out at support@bigcartel.com and our Support team will be happy to assist.
Hi there, we recently launched a beta version of a new shipping feature that will allow you to create customizable shipping methods for your customers. We have more info here: ecs.page.link/5q6bs. You can create shipping options like Standard, Express, or a Local Pick Up option and include your city in your product descriptions. If you aren't interested in using shipping profiles, you can create a locals-only discount code. You can set up a discount code for free shipping, have locals put in that code at purchase for local pickup or delivery. You’ll want make it specific - something like LOCALSONLY - that way you can still talk about it on your site, but someone buying from a different state won’t think they can use it. We hope that helps!
Hi there! We launched a beta version of a new shipping feature that will allow you to create customizable shipping methods for your customers. We have more info here: help.bigcartel.com/shipping-profiles-beta. You can create shipping options like Standard, Express, or a Local Pick Up option and include your city in the description and customers who want to take advantage of that option can select that method during checkout. To set up profiles, you'll head over to the Account > Shipping Profile my.bigcartel.com/account/shipping-profiles section of your admin, select Edit shipping and begin creating your shipping profiles needed for your store. Once you have those all set, use the toggle switch to enable shipping profiles in your shop - All set! If you aren't interested in making the switch over to shipping profiles, you can create a locals-only discount code. You can set up a discount code for free shipping, have locals put in that code at purchase for local pickup or delivery. You’ll want make it specific - something like LOCALSONLY or LOCALPICKUP - that way you can still talk about it on your site, but someone buying from a different state won’t think they can use it. You can set up a discount code in your shop by going to Discounts in your admin: ecs.page.link/diRJb I hope this helps! If you need a hand please reach out to us at suppport@bigcartel.com.
Hi! We don't have an option for your customers to complete an order through your online shop using cash. But if you are using the In Person Checkout feature of the Big Cartel app (on iOS or Android devices), there is an option to select cash as the payment type.
If I am just starting a business do you recommend PayPal or stripe and does my business need to have a business license or a permit and why does stripe ask for EIN number and pay pal doesn’t ? And does my business account need an EIN or social security number ?
Hi Ayah! These are all great questions! Since you have so many questions, it's probably best to connect with us directly at support@bigcartel.com so we can really thoroughly answer them and provide any additional help and resources. Message us there and we'll get back to you as quickly as we can. Thanks!
< }).I just started a business and PayPal is withholding my money that my customers are sending to me and now it won’t even let my custom sets check out my products. Please help idk what’s going on. I sent my identification to PayPal but ever since then it hasn’t been letting my customers check out
Hi Ria! We just replied to your other message. It's probably best for you to contact our support team directly for information and assistance with this. Email us at support@bigcartel.com and we'll get back to you as quickly as we can. Thanks!
Hi! The below links will help with how tax in handled in your Big Cartel store. US help.bigcartel.com/marketplace-facilitator-tax non-US: ecs.page.link/hpT7p If you have any other questions, feel free to reach out to us via email at support@bigcartel.com or using the in-app chat inside of your Big Cartel admin!
I was so frustrated and now this actually helped!!
Aw, yes! We're so happy to hear that Yarelis! ❤️
Big Cartel hey I started mines and it says that the people can not checkout
@@babyfacebrandi8492 Hey Brandi - sorry we're just seeing this message! If you're still having trouble with your shop, reach out at support@bigcartel.com and we'll help you sort things out!
@@babyfacebrandi8492 me too! Did you get help?
Damita brat yes I did what they said
Omg I have been trying to set up my website for 3 months trying every site...I came across big cartel and I'm almost finish...im so excited...I love it step by step so easy ...Thank you...nice and simple love it thank you
Awesome! So happy to hear this! 💗
How much time does it take to get your payment in PayPal like exactly after customer order the product
Does anyone have an answer for this?
Hello what about manual payments.... Like direct transfer to bank or cash on delivery options how do i put those in
Hi! I have a quick question. I want sell my product to Norwegians, but they don't use PayPal or Stripe. Can you make a video where you show us how we can add other payment methods like Vipps? I would have appreciated if you answered😊😊
Why do the customer have to use the STRIPES OR PAYPAL :/ why not let them use NORMAL BANK CARDS like amazon does
Both Stripe and PayPal allow for customers to use NORMAL BANK CARDS. Stripe solely processes credit cards. PayPal allows folks to pay with their PayPal account, but also offers an option for guest checkout, which allows customer to pay with a credit card. 😉 If you have any other questions, you can reach out directly to us at support@bigcartel.com and we'll be happy to help. Thanks!
My friend uses bigcartel and she has Apple Pay as a option next to her products how can I add Apple Pay?
I don’t have any of those options, what should I do and before you ask, I also do not have apple pay
Does bigcartel only accepts paypal and stripe accounts or we can add payoneer too? As stripe and paypal is not available in my country
Can't We use gpay as our payment option
Thank you for the video I connected to PayPal although when I tested the website to check if it works I can’t see the PayPal button I just put my information than there is no button to take me to pay😢
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
Hi I put in my email for PayPal then it says what your business is I click it and just makes me out in my email agian and do it again
Dang - sorry you're running into trouble here! We'll need some more details to be able to assist. Email us at support@bigcartel.com and we can take a closer look. Thanks!
Need help adding Apple Pay on my store! Please help me 😩
Hey Steve! Reach out to us via email at support@bigcartel.com or via the 💬icon in your admin and we'll be happy to help! Thanks!
Would there be a problem setting up Stripe (or even Paypal) if I run my business from my home and not a separate brick and mortar location?
Hi Josie! Nope, there shouldn't be a problem at all - you can use either (or both) payment processors whether you sell online online or at a brick and mortar. Hope that helps clarify! If you need anything else, please reach out to us at support@bigcartel.com and we'll be happy to help. Thanks!
But what if this is not MY site I'm creating, but my customer's? The Big Cartel connection to PayPal assumes MY PayPal account. So I have to ask for my customer's PayPal login credentials? Unlikely that would be welcome. I already have a PayPal user login (User Id and Pswd) assigned by my customer for my expressly for this purpose but Big Cartel does not appear to support connecting to any other PayPal account but my own. Any ideas?
Do i need to be using the paid version of your platform to add customer reviews on my page?
After successful purchase how can we include any custome message or weblink so as to direct them to the product delivery(course access in my case).
When you connect it’s PayPal, can customers only pay with Paypal? Or is there some way they can have other options to pay?
Hey Abigail! PayPal does have a Guest Checkout option that lets customers pay with their credit or debit card after they’ve clicked the “Pay through PayPal” button on the checkout page.
However, the option to pay with a credit/debit card doesn't appear for each customer who comes through your shop. Sadly, we have no control over this feature since it exists on PayPal’s end, and we haven’t yet found a definitive way to determine why sometimes Guest checkout works, and other times it doesn’t, or if it’s something that can be controlled at all. For the sake of consistency, we do recommend using Stripe in conjunction with PayPal if you want to accept card payments in your shop.
If you have any other questions, reach out at support@bigcartel.com and we'll be happy to help.
Hey i actually have a problem that I m able to connect paypal acount but it's says Charges Pausd how do i fix it?
Do you have to use a business pay pal or can you use a personal ?
Great question! You do need to have a verified PayPal Business account: help.bigcartel.com/paypal. For any other questions, feel free to contact us at support@bigcartel.com. Thanks!
Thanks for this question, I was wondering too about this
what if paypal and Stripe are both not available in my country ?
I have a huge question?!
How do i run a stripe account WITHOUT a LLC or EIN? Im a new/small shop and am not at the point yet were i can get those. Please respond!
Hi there! There's a "type of business" selection that Stripe provides when creating the Stripe account which includes options for non-LLC business types. Different business types have different requirements on that form, so you'll want to be sure you're selecting the most appropriate option. The form will adjust to match your business type, which should allow you to create an account that suits your needs.
For example, if "individual, sole proprietor" is selected, Stripe clearly states that you can enter a Social Security Number instead of an EIN if they use their SSN for business tax purposes.
Hopefully that clarifies things for you, but if you have further questions reach out at support@bigcartel.com and we'll be glad to help.
every time I click connect PayPal it makes me log in, so I log into my PayPal but it doesn't connect to the page itself it just opens in another browser I'm confused.
Hey, since PayPal and Stripe is not available in my country, can I open a stripe account but with another address that I don't live in, and should I have my business licensed or not?
We do not recommend using incorrect information when signing up for a Stripe or PayPal account. Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look at your specific situation and get you moving in the best direction.
Yea I have PayPal I as nervous wasn’t sure how the payment works
do I have to use both stripe and PayPal? or can I just choose PayPal only?
You definitely don't have to use both, but you can if you'd like! You can absolutely just use PayPal only or Stripe only. If you have any other questions, reach out at support@bigcartel.com. Thanks!
I set up my PayPal to my account but I don’t see the recent fee on my shop display , what should I do ?
I have a question how about if we have a P.O. Box or a virtual address should we put that into our stripe account or should we just put our personal address ???
If we need to put our personal I just want to know if our personal information would be protected if we sign up with stripe ??
I'd recommend reaching out to Stripe directly for the best info. You can contact them here: ecs.page.link/ket7R
Do you have to use your personal email from your bank acc or can I make a personal new acc for my business and continue to my bank acc?
You can connect any bank account you would like to your PayPal or Stripe account to receive funds - it's entirely up to you! Hopefully that answers your question, but if you need more help feel free to reach out at support@bigcartel.com. Thanks!
i just connected stripe and my site still says We’re not set up to take payments do I have to also connect paypal or is something else wrong?
Although you can connect both Stripe and PayPal, you only need one in order for your checkout to work. Please reach out to our Support Team through the messenger in your shop's admin or email support@bigcartel.com. They'll be able to take a closer look and get you moving in the right direction.
I'm from south Africa. Can't link bank account to PayPal and don't have stripe available here.
Any possible way for me 😭
Hi there! So sorry about that hassle! We only support payments through PayPal and/or Stripe at this time, so if you are unable to use either in your checkout that means you won't be able to accept payments in your shop.
And just so you know, the South African Rand isn't supported so you'd need to choose a currency listed at ecs.page.link/brSeL for your shop. Again, we're so sorry about that, we will definitely mark your message as a feature request for our team to review in the future, though!
do i need personal paypal account or business paypal account?
Can you answer quickly bcs i want. So in my comp i click on connect to pay pal and than it show me security that verify this pics than i
did . after it ask email and my country so i write my email and select my country and than it ask for to option 1: through code and 2: enter mail and password and i select 2nd option and than there is 2 option ( again) 1: Convert your Personal account to Business
Manage all your transactions in one place. 2: Create a new business account
Keep your personal and business transactions separate. So firstly i select 2nd option but nothing happens and it reset and again i want to verify etc kind a loop and so now i select 1st option so its ask me for my number, business name, first and last name , my street name my apartment number , currency and i wnt to work from my home so why it asking me my address 😢 plz answer quickly i hope you understood my problem plz urgently answer me .
Does PayPal Business require tracking numbers in order to release funds?
Hi! We unfortunately can't answer questions about PayPal's policies. Please contact PayPal's Support Team-they will be able to give you the most accurate information: www.paypal.com/us/smarthelp/contact-us
How can I accpet payments without EIN on the tax information page, I havemy SSN added but for some reason it's requiring that EIN from me
Hi! Please email your question to support@bigcartel.com- our Support Team will be able to take a closer look and get you moving in the right direction.
What can I do if PayPal or stripe isn't available in my country?
Please email your question to support@bigcartel.com, and our Support Team can help talk about your options.
@Big Cartel pls tell can we do payment without stripe or PayPal
Right now we have support for PayPal (which also can include Venmo and PayPal Credit) and Stripe which also supports Instant checkout for customers with Apple Pay enabled.
We're currently working on adding more payment options, like Afterpay, but we don't have a set timeline for that release. The good news is that it's in the works!
Hey big Cartel actually i added paypal successfully but is it showing that complete your PayPal account how can I do that and what is it?
Please email our Support Team at support@bigcartel.com with your question. They can take a look and help you get things sorted.
I need help with the paypal one it keep trying to make me put my social security # and im not doing that i dont want my identity stolen can someone explain why is it makin me do thi
Hey there! You'll either need to enter your SSN or an EIN numbers to set up a PayPal, there's no way around that. If you have any other questions or concerns, reach out at support@bigcartel.com and we'll be happy to help out!
Ive did this and when its time to checkout paypal is not popping up. What do i do?
Hi Mckenzee - reach out to us at support@bigcartel.com and we'll take a closer look at things with you. Thanks!
How to accept credit cards with paypal for customers that don't have and don't want to open an account with paypal? My customers at my bigcartel shop only have the option to login or create a new paypal account. Stripe is not available in my country. Please tell me exactly how to do it as I've been a long time at paypal's website and I couldn't find the solution. Only thing they offer is by modifying the HTML code of the shop but that is not possible with Bigcartel, or is it?
Happy to help! PayPal does have a Guest Checkout option that allows customers to pay with their credit or debit card after they’ve clicked the “Pay through PayPal” button on the checkout page.
However, the option to pay with a credit/debit card doesn't always appear for each customer who comes through your shop. Sadly, we have no control over this feature since it exists on PayPal’s end, and we haven’t yet found a definitive way to determine why sometimes Guest Checkout works, and other times it doesn’t, or if it’s something that can be controlled at all.
We hope that clarifies things for you. If you have further questions, reach out to us at support@bigcartel.com and we'll be happy to help!
can i use something like in person payment, or something like that, i don't have a PayPal and stripe isn't available in my country
Sure thing! You can download the Big Cartel iOS or Android app and take in-person cash payments.
help.bigcartel.com/big-cartel-for-ios
help.bigcartel.com/big-cartel-for-android
But pay pal wants me to add a ABN business account is that compulsory? I don’t have one
Yes, a verified PayPal Business account is required to accept payments with PayPal. You can upgrade (or create) your PayPal account on their website.
Would any new payment gateway be added later
Great question! We don't have plans to offer any additional payment processors beyond PayPal and Stripe at this time.
what if I ship my own products myself and apparel from prihtful integration which ships from a third party? would I still click yes I ship the product myself?
By default, Printful's integration will automatically mark your Big Cartel orders as "shipped" when they ship the product out to your customer. If you have more questions about how this works, please email our Support Team at support@bigcartel.com, and they can provide more information.
But HOW DO I ADD THE CHECKOUT BUTTONS TO MY ACTUAL WEBSITE???????????
HOW WILL MY CUSTOMERS PRESS ANYTHING???THEY DON"T HAVE ANYTHING TO PRESS BUY WITH????? HOW DO I GET THEN THE PAYPAL BUTTONS????? NO ONE CAN TELL ME THIS.
Hi there! All you need to do is connect PayPal or Stripe in your admin and we'll add all the necessary checkout buttons to your shop automatically: help.bigcartel.com/set-up-checkout.
If you have additional questions, feel free to reach out at support@bigcartel.com and we'll be happy to answer 'em! Thanks!
Thanks for asking this question. I've been going crazy trying to figure this out.
Thanks for the video, does Paypal checkout is available in Europe specially France ? 🆘🆘🆘🆘🆘🛑🛑🛑🛑🛑
Yes, PayPal checkout is available in France 🙌
@@BigCartelDotCom 👍 thank you
Do I have to have one or is there an option like a guest checkout that doesn’t need to have PayPal or Stripe connected you just need to enter your credit/debit details? Please help
You do need to connect a verified business PayPal or Stripe account to your Big Cartel's admin in order to receive orders. More info at help.bigcartel.com/set-up-checkout
But it is ok if i use paypal because it say that i need to finish the payment but do i have to use stripe
Hey there! You definitely don't have to use Stripe! You have the choice to use PayPal, Stripe, or both - it's entirely up to you to decide which of those options will work best for you. Hope that clarifies things for you, but if you have any other questions feel free to reach out at support@bigcartel.com. Thanks!
Is there away to add a note/comments section at check out so that a customer and add notes?
Absolutely! With both our payment processors, PayPal and Stripe, a note to seller section displays for your customers during checkout (towards the bottom of the page) by default. If you have any other questions or need further clarification, feel free to contact us anytime at support@bigcartel.com. Thanks!
Could you please help me strip isn't available in my country and PayPal isn't available on Google play in my region what should I do please help me ASAP!❤️
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
So I set up PayPal to my website but when customers go to use it to checkout, it says “buyer is not able to use PayPal”
Hey Symone! Reach out to us directly at support@bigcartel.com and we'll be happy to take a closer look at this. Thanks!
Has your bank cleared to accept the transactions? Usually if it’s the first time accepting transactions your bank has to add two small separate transactions to make sure that the bank is confirmed
Jams Views Hi! I finally got it to work about a month ago, thanks!
@@symonerache does it need to be a business account (on PayPal) or can I have my personal account linked to my store?
Ricardo Carvalho I used a business account but other people I’ve bought from using PayPal just use their personal
So with your PayPal account can you add a card that isn’t a PayPal card on PayPal to get paid?
Hi there! PayPal will make funds available within your PayPal balance - you can keep it there or you can transfer to your own connected bank accounts. Here's some basic transfer info to reference: www.paypal.com/us/webapps/mpp/camp/choose-how-you-pay
For any other questions, just message us at support@bigcartel.com. Thanks!
Hello I started my business and got an order using stripe and no money has come to my account
When your first order is processed by Stripe, that first payout will transfer from Stripe to your bank account after 7-14 days. Once the initial transfer goes through, you'll automatically start receiving funds on a regular schedule based on your location. You can find details on their website here: stripe.com/docs/payouts
Hey big cartel I’m currently trying to start a business and when I set up my PayPal it says that there are some issues and i need to finish setting up accounts and when I click it it tells me to do coding or something and I could really use your help
Hey there! We'll be happy to help. It's best to email us directly since we'll need to get some personal info to assist in this case. Reach out at support@bigcartel.com and we'll get back to you as quickly as we can. Thanks!
On the Big Cartel app it keeps saying your connected but there are some issues I go to the link but I don’t know what are the issues or how to fix it my account
Sorry you're running into issues with the app. Email us at support@bigcartel.com and we can take a closer look at what might be going on.
How can we put Credit and debit card on PayPal ?
Hi there! Reach out to us at support@bigcartel.com and we'll be happy to clarify for you! Thanks!
Is there any other payment option coz india we dont have stripe or PayPal
Hi! Right now we only have support for PayPal and Stripe, but both currently work with businesses in India and you can set your Big Cartel shop's currency to the India rupee. If you have more questions, reach out to support@bigcartel.com, and our support team can help get things sorted!
@@BigCartelDotCom how to set it to Indian currency
Right now we have support for PayPal and Stripe which also supports Instant checkout for customers with Apple Pay enabled. We're currently working on adding more payment options, like Afterpay, but we don't have a set timeline for that release. The good news is that it's in the works!
Is there anyway to add a pick up option for costumers ?
There are a couple of ways to offer local pick up, and the right solution depends on how you want the rest of your shipping to be set up - it's a little more than we can explain in a RUclips comment. Please email support@bigcartel.com, and our Support Team can take a look at your shop and get you moving in the right direction.
Can I use something other than stripe?
Hi! You can use PayPal or Stripe to process payments for your Big Cartel shop. Feel free to reach out to our Support team (support@bigcartel.com) for help with more specific questions.
What you do if you donot have stripe and PayPal both
You don't need both Stripe and PayPal - you can operate your shop with just one of the two payment processors connected. Signing up for a business account with Stripe and PayPal is free, so as long as you're in a country where Stripe or PayPal is available, you should be able to get started.
Hi I am trying to set it up and when I do it is a yellow button and it says PayPal charges paused what do I do
Reach out to us at support@bigcartel.com and we can take a closer look and figure out the next steps. Thanks!
Hi Jackie, I'm currently having the same issue. Did you find a fix for this? Thanks!
BADOOCHI STUDIOS Hi you have to login into PayPal and then just update your info hope this helps and pls support my business @collections_byjackie on insta Thanks !
@@jackieaj8347 Thanks a bunch Jackie!
Hey big cartel. Do you have to be 18 to run a business?
Hi! We allow users ages 13-17 to use our platform as long as they submit a parental consent form. Reach out to our Support Team at support@bigcartel.com and they'll fill you in with all the details.
It’s saying statement descriptor must contain at least one alphabetic character but I have several in there and I don’t understand the issue
Hi there, so sorry about that hassle! Could we have you reach out to our support team so they can help out? You can email them at support@bigcartel.com or you can send them a message through your shop's admin! Thanks!
Stripe is asking for business document for verification what is the business document to verify my big cartel business
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
hello currently i use stripe but its almost 2 weeks i didnt receive any payment from customers transfer when their order successfully . may i know why?
Hi there! 👋 If an order is processed by Stripe, your first payment will transfer from Stripe to your bank account after 7-14 days. Once that first transfer goes through, you'll automatically start receiving funds on a regular schedule that you can review here: stripe.com/docs/payouts
You can check on the status of any payment that comes through your shop by going to the Orders section of your Big Cartel admin. Click on the order, and you should see a "View in Stripe" link that will take you to log in to your Stripe account where you can view that transaction information.
Reach out to us at support@bigcartel.com if you have any other questions and we'll be glad to clear things up!
Thank you this helped ❤️
Awesome Taiwo! Glad to hear it!
I can't add paypal account how can i add stripe like when i opened and connect it says notify me
Hi! Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can have a more in-depth conversation to make sure you're headed in the right direction.
hey i did the same exact steps in the video and it is showing me a yellow yield instead of a green check . what do i do ?
Hi there! We'll need more specific details from you to be able to assist - contact us at support@bigcartel.com and we'll see what we can do. Thanks!
Same
@@breyonagabriel If you're running into the same issue, go ahead and reach out to us at the email above and we'll see how we can help. Thanks!
Why does stripe ask for EIN number and PayPal doesn’t ?
Hi Ayah! We just responded to your other message - please contact us at support@bigcartel.com for assistance. Thanks!
How may I set up a paypal as a minor? I heard I could register under my parents name but would the money go to their account?
Great question! You'll need to get parental consent on our platform, so it's probably best to reach out to us directly at support@bigcartel.com to make sure that's filled out - from there we can also chat to you more about the payment options.
Does PayPal take some money from the order
Yes, PayPal does charge a transaction fee, generally starting at 3.49% + $0.49 per transaction. You can learn more on our PayPal Help article: help.bigcartel.com/paypal.
@@BigCartelDotCom okay thank you for answering .
I have another question and my question is can I be able to promote my shop further as I’m a new user at big cartel and I’m not sure on how to get visitors to my website . Thank you .
I recommend reaching out to our Support Team about this. They can provide more in-depth advice and ongoing conversations. Use the messenger in your shop admin or email them at support@bigcartel.com.
Actually I want to get a monthly paycheck in my home address so is that possible ??
There isn't a way to receive funds from your orders via a monthly check. You'll need to set up Stripe or PayPal to process those transactions in your shop. They then deposit those funds to an associated bank account.
Can you use Apple Pay or Google pay
We have more information about allowing Instant Checkout with Apple Pay here on our Help site: help.bigcartel.com/instant-checkout
Thank you
FYI paypal business will hold all your funds for 21 days.. you can insert tracking numbers to speed up payments but it doesn't really work..
its a pain working with paypal.. if stripe is the same way then i wouldn't bother with big cartel.. you'll regret it.
Hey Mike - PayPal definitely doesn't hold everyone's funds for that long. There's likely nothing we can do as this is something on PayPal's end, but feel free to reach out to us at support@bigcartel.com and we'll be happy to discuss how we might be able to assist.
I try with paypal it's says disconnect PayPal, why I'm trying for days please help!!!
I'm sorry to hear you're having trouble connecting PayPal. Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
But can your store be successful without stripe?
Yes, your shop can operate and be successful with PayPal as the payment processor (and not Stripe). PayPal is a trusted name in payment processing that customers are familiar with. If a specific customer doesn't have a PayPal account and doesn't want to create one, they can check out as a guest instead.
How do I add the pay later messaging from PayPal on my bigcartel site
If you're looking to add that messaging to the checkout page in the shop, then that's just not a possibility since the checkout page is completely locked from advanced customizations. If you're on a paid plan with us, you do have access to your theme code where you can add custom messages to other pages in your shop. If you'd like to go that route but aren't quite sure how to get that going, just reach out to our support team and they'll point you in the right direction: support@bigcartel.com
How do we add quick check out?
You can find information about our Instant Checkout feature here on our Help site: help.bigcartel.com/instant-checkout. Our Support Team can help you with more specific questions - support@bigcartel.com
I am starting a small business from home and currently making a website with you guys but would I use my home address as my business address?
Hi Adrian! If you're primarily running the business from home, you'll want to use your home address. Just so you know, that information will not be customer-facing (in case that's what you were worried about), it's private and used only so we can accurately calculate sales tax. Hope that helps clarify and if you need anything just reach out to us at support@bigcartel.com and we'll be happy to help. Thanks!
I dont live in US, it seems more intimidating doing this setup for Japan resident. Please help
We'll be happy to help you get things set up. Email us at support@bigcartel.com and we can get into the specifics!
Hey big cartel! I tried to connect paypal but it said that i have to like change my paypal to a bussiness account and I don't know what to do. It asks a lot of questions and I don't know how to change my paypal to accept money. It says "You have connected paypal but there's an issue" pls help mee
Please reach out to our Support Team through the messenger in your shop admin or email them at support@bigcartel.com. They can take a closer look and help you get things sorted.
how do u add pay without using paypal or stripe if somebody don’t have either
Stripe and PayPal are the two payment processors we support, so you'll want to set up an account with at least one of them to be able to sell with us. Below are links to more details on both processors. Hopefully this information will help you determine if one of these will work for you 😀
help.bigcartel.com/paypal
help.bigcartel.com/stripe
If you have any other questions, don't hesitate to email us at support@bigcartel.com.
When I press check out on the official website it doesnt take it to check out
Reach out to us at support@bigcartel.com so we can help troubleshoot this issue/
can i add cash app on big cartel for my payment?
PayPal and Stripe are the two payment processors we support. You can find more info about each of them below:
help.bigcartel.com/paypal
help.bigcartel.com/stripe
Reach out to us at support@bigcartel.com if you have any other questions and we'll be happy to help!
Videos are very helpful
Rad! We're super happy to hear that!
How the f--- do I list a digital product which is an artwork. Hard to list without someone just clicking save as. Secondly let's say someone decides to purchase image - they place in cart, pay and now should receive either a] access to the high res file or b] a link. This does not currently seem possible. Big Cartel just gives the thing away on a platter.
What are API keys do I need them to get my payment in my account?
Nope! We do the heavy lifting with our PayPal and Stripe integrations so there's no need to mess with any of that technical stuff. Just connect to Stripe or PayPal through the Account page in the admin and you're good to go. And we have full details on setting up checkout here as well: help.bigcartel.com/set-up-checkout
@@BigCartelDotCom thank you
I’m having trouble because it’s giving me a pause botton
Hi! Please reach out to our Support Team at support@bigcartel.com, and they can help you get everything sorted.
Is there a way to do an test payment with stripe?
There isn't a way to do a test payment, unfortunately.
@@BigCartelDotCom I’ve made a test product of €0.50 and asked a friend to buy it. Weirdly enough Apple Pay doesn’t work and we can’t use our Dutch debit card because the numbers are different. Any idea how I can make it work for people in the Netherlands?
Please email our Support team (support@bigcartel.com) with details, and our pros over there can help you get everything sorted out.
Will this take money from me if people buy stuff
Hey Paige! It sounds like you're asking if we take a percentage of your sales and we don't. The only fees you will incur from a sale will be from your payment processor. We currently support both Stripe and PayPal, each have their own processing fees which can be found below:
help.bigcartel.com/stripe
help.bigcartel.com/paypal
Hopefully that clears things up for you, but if not feel free to email us at support@bigcartel.com and we'll get back to you asap. Thanks!
HELP PLZ I try to transfer my money to my bank from PayPal and PayPal take $10 dollars away like what why and is there a way I can make it stop taking that much money away !!?
Hi Maria! Reach out to us at support@bigcartel.com and we can look into what might be happening and get some clarification for you. Thanks!
Has anyone else's website not charging shipping? Mine isn't. I have it set as $4 with others
Hey CJ, if you're having trouble with your shipping reach out to us at support@bigcartel.com and we'll be see what's up! Thanks!
Do you have to be 18 to use stripe ?
Nope, you just have to be 13 years old or older. You can find more info about the age requirement to set up a Stripe account here: support.stripe.com/questions/age-requirement-to-create-a-stripe-account.
If you have any further questions, feel free to reach out at support@bigcartel.com and our Support team will be happy to assist.
how can i add a local pickup option instead of shipping?
Hi there, we recently launched a beta version of a new shipping feature that will allow you to create customizable shipping methods for your customers. We have more info here: ecs.page.link/5q6bs. You can create shipping options like Standard, Express, or a Local Pick Up option and include your city in your product descriptions.
If you aren't interested in using shipping profiles, you can create a locals-only discount code. You can set up a discount code for free shipping, have locals put in that code at purchase for local pickup or delivery. You’ll want make it specific - something like LOCALSONLY - that way you can still talk about it on your site, but someone buying from a different state won’t think they can use it. We hope that helps!
Hi there! We launched a beta version of a new shipping feature that will allow you to create customizable shipping methods for your customers. We have more info here: help.bigcartel.com/shipping-profiles-beta. You can create shipping options like Standard, Express, or a Local Pick Up option and include your city in the description and customers who want to take advantage of that option can select that method during checkout.
To set up profiles, you'll head over to the Account > Shipping Profile my.bigcartel.com/account/shipping-profiles section of your admin, select Edit shipping and begin creating your shipping profiles needed for your store. Once you have those all set, use the toggle switch to enable shipping profiles in your shop - All set!
If you aren't interested in making the switch over to shipping profiles, you can create a locals-only discount code. You can set up a discount code for free shipping, have locals put in that code at purchase for local pickup or delivery.
You’ll want make it specific - something like LOCALSONLY or LOCALPICKUP - that way you can still talk about it on your site, but someone buying from a different state won’t think they can use it.
You can set up a discount code in your shop by going to Discounts in your admin: ecs.page.link/diRJb
I hope this helps! If you need a hand please reach out to us at suppport@bigcartel.com.
I need help because it removed my pay with credit card !!
Hey there! Reach out to us at support@bigcartel.com and we'll be happy to take a closer look and see what's up.
Am I able to add a cash option without using PayPal or stripe?
Hi! We don't have an option for your customers to complete an order through your online shop using cash. But if you are using the In Person Checkout feature of the Big Cartel app (on iOS or Android devices), there is an option to select cash as the payment type.
How do you add Apple Pay on your big cartel store??
Hey there! Contact us at support@bigcartel.com or via the 💬chat icon in your admin and we'll get you all the info you need. Thanks!
If I am just starting a business do you recommend PayPal or stripe and does my business need to have a business license or a permit and why does stripe ask for EIN number and pay pal doesn’t ? And does my business account need an EIN or social security number ?
Hi Ayah! These are all great questions! Since you have so many questions, it's probably best to connect with us directly at support@bigcartel.com so we can really thoroughly answer them and provide any additional help and resources. Message us there and we'll get back to you as quickly as we can. Thanks!
Can you please let me know what they say ??
@@LifewithRiaaaaa Feel free to contact us directly for help, as well! That'd probably be the best route!
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}).I just started a business and PayPal is withholding my money that my customers are sending to me and now it won’t even let my custom sets check out my products. Please help idk what’s going on. I sent my identification to PayPal but ever since then it hasn’t been letting my customers check out
Hi Ria! We just replied to your other message. It's probably best for you to contact our support team directly for information and assistance with this. Email us at support@bigcartel.com and we'll get back to you as quickly as we can. Thanks!
How is the tax to be applied?
Hi! The below links will help with how tax in handled in your Big Cartel store.
US help.bigcartel.com/marketplace-facilitator-tax
non-US: ecs.page.link/hpT7p
If you have any other questions, feel free to reach out to us via email at support@bigcartel.com or using the in-app chat inside of your Big Cartel admin!