I already paid for the H.265 upgrade. But there are features like 'flip horizontally' for filming ourselves that we've been waiting for ages to have (which was included in the Shinobi at half the price). Happy customers will buy new products, but not unhappy ones.
For a sec I was so excited to see the "flip horizontally" feature finally coming to Ninja V and yet they somehow managed to disappoint me with the fact that it's still not there, like seriously I'm running out of patience.
Could you or anyone comment on the remote monitoring feature Atomos Connect gives, specifically on iOS devices like an iPad on location? I’d say it’s the most important feature at the moment for my commercial production company and want to see if can hold up for director / client live feed and with low to acceptable latency on location, etc
Hello @davidbucca260, Thanks for your comment! We appreciate your feedback and understand your desire for a vertical workflow. We genuinely value the input from our customers, and your suggestion for a vertical workflow is duly noted. Our team is always working on improving our products and introducing new features based on user needs. While we may not have immediate solutions, your feedback is crucial in shaping the direction of our development efforts. Thank you for taking the time to share your thoughts with us. If you have any further suggestions or specific features you'd like to see, please feel free to let us know. ATOMOS
What amazes me is how ATOMOS is consciously and deliberately killing customer loyalty out of greed. Looks like the Nina V will be my last Atomos product.
19 comments.... 19 times more or less the same thing.... @atomos you should better listen to your customers rather than implementing "features" no one actually needs :D and just aesthetic wise i would never ever put a golden monitor on my camera even with the best features.... looks horrible :D
im owner of ninja v and zcam f6. and always always resolution of my camera dont match with recorder!!! then my camera in 4k mode atomos shows me hd and if tune camera to hd, recorder switch to 4k in same time!!! Just fix it! I dont need your update for paiment. Im already paid by atomos about $1000 and for h265 about $150 (+-). And crazy guys want to sell me cloud and superupdate for money with ARRI true color. WOW
Hello @rendermanpro, Thank you for reaching out with your query. Please note that if this feature pack does not fit into your workflow after purchase, you can inform us at your earliest convenience. We will be happy to assist you in finding the right solution. To answer your main question: If you find that the feature pack is not suitable, it is indeed possible to downgrade. Your satisfaction is our priority, and we are here to help ensure you have the best experience with our products. Cheers, ATOMOS
Does anyone knows how to turn off the Ninja V? Yes, I know I can use the power button, but the right way was on the power menu, where there was a green button that you have to keep pressed.
Okay, it's funny, I care more for this product than the vendor itself. It doesn't make sense to kill the Ninja V. Apple supports their products until users want to upgrade, so that users keep being new customers. I purchased my Atomos Ninja V in 2023. Should I throw it away?
I thought one selling points of the Ninja V Ultra was getting access to future software updates. I have two OG Ninja V and assuming I'm locked out of new the EL zone feature
I also have a Ninja V...why don't you offer this upgrade for it? It doesn't work with these models or whats going on? At least give us the option to buy it. I remember when I purchased a SUMO M monitor, you released a firmware update but only for the SUMO models with recorder. That firmware had a feature to enable 9:16 crop marks, so I didn't get that feature because I had a SUMO M...very nice...in the era of social media and 9:16 content. I will not buy the new Ninja for this update.
Hello @tiberiuarsene, We sincerely apologize for any frustration caused by the current situation with AtomOS 11 compatibility and feature availability for our Ninja V and Ninja V Plus. Please note that AtomOS 11 supports only the newly introduced chipset, which is available in the new Ninja, Ninja Ultra, Shogun, Shogun Connect, and Shogun Ultra models. This is why our previous Ninja V and Ninja V Plus models do not support AtomOS 11. However, we want to assure you that we have not abandoned the Ninja V and Ninja V Plus platforms. New features will be introduced in AtomOS 10, and we encourage you to stay tuned to our social media channels for updates. Regarding your feedback on the Sumo 19M and the desire for 9:16 crop marks, we sincerely apologize for not meeting your expectations. Your feedback is crucial to us, and we have forwarded your request to our development team for consideration. We understand the importance of such features, and we are committed to improving our products based on customer input. We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out. Thank you for your continued support. ATOMOS
Let me guess, we as ninja V customres who paid 500-600 euros + 200-300 euros for the h265, raw etc,, etc,,,are not getting these software features? :) nice..
Hello @EmreYazgin, Thanks for your comment! We sincerely apologize for any frustration or inconvenience caused by the current situation with Ninja V and Ninja V Plus software features. Please note that we highly value and appreciate your support as a Ninja V customer who has invested in additional features. Rest assured, we have not abandoned the Ninja V and Ninja V Plus platforms. We are actively working on new updates and features that will be introduced in the future. We understand your expectations, and we are committed to delivering the best possible user experience. Your patience and continued support are greatly appreciated. If you have any specific concerns or if there's anything else we can assist you with, please feel free to let us know. Thank you for your understanding. ATOMOS
@@AtomosChannelThis move to push users into the cloud has been handled poorly. Customers no longer know what they are buying. So you bought a physical device with a SDI port? Sorry you can’t use that without an upgrade. Want that NDI? Upgrade. Whats the difference between old and new Ninja? …Atomos 11, but no longer. 🤷🏼 All very confusing. And resellers seems to be just as confused. You make awesome products but to keep us feeling like investing long term in Atomos you can’t keep leaving us with the feeling that we are lab rats to try out and fine tune new business models on. 😢
Hi Black Party Films, thanks for your comment - as Shinobi 7 has different hardware to the newer Shinobi II, we're not sure if we can bring these same updates to the older Shinobi. We are definitley listening to your feedback though and will pass this request directly to our product team managing Shinobi. Thanks again for reaching out, Atomos
Still no way to shoot 120fps on my Canon R5 at 4K without having to turn off the Ninja or disconnect it? Please fix this, it's killing my workflow and making me regret this purchase.
Hello @wehavefun4145, Thanks for your comment! We sincerely apologize for the inconvenience you're experiencing with shooting 120fps on your Canon R5 at 4K with the Ninja. We understand the impact on your workflow, and we're here to assist. This issue might be influenced by various factors, but rest assured, we have informed our technical team about your situation, and they are eager to help resolve this for you. To provide more personalized assistance, we recommend submitting a support ticket through the link below. Our support team will be able to gather specific details about your setup and offer tailored solutions. atomos.zendesk.com/hc/en-us/requests/new Your feedback is invaluable, and we're committed to ensuring your satisfaction with our products. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue. ATOMOS
does anyone know how to crack the EL zone key? atomos is smoking meth if they think i'm paying 200 for a single feature. nothing else of note in this update
So fed up with Atomos. All Ninja V owners are like WTF?? Hey, Atomos, can we at least get accurate monitoring with luts as a consolation prize? Done with this terrible company...
Not to mention never being able to get the color right on their devices to the point it took a RUclipsr to figure out and let Atomos's customers know to use the legalize switch to correct the issue and still years after that Atomos never fixed that simple issue in a firmware update! I hope they are marketing the big film makers with big money because when you do these things to creators who have to struggle for so long before they can make money I guarantee they wont forget .
So the codecs I had to pay for last year are now free, how about that? Hey maybe I should buy another product from you to later find it cheaper or maybe free...
Hello @ivideofeed4u692, We sincerely apologize for any confusion regarding the recent changes to our codec offerings. Please note that none of our paid activations have been made free. Regarding the feature pack you mentioned, it's important to clarify that it's not solely for H.265. The new feature pack includes highly requested features such as EL Zone, ARRI False Color, Play Assist, Record Assist, and Segment Pro. These features provide significant benefits to users, especially those who own previous Ninja V and Ninja V Plus devices. If you have any further questions or concerns, please feel free to reach out. We value your feedback and your continued support. ATOMOS
Hello @Shaunbless, Thank you for contacting ATOMOS. Apologies for the inconvenience. We'll look into your ticket immediately. Could you please provide us with the ticket ID so we can assist you more effectively? ATOMOS
@@TheDIYFilmmaker It's so frustrating. And I just purchased 2 new Ninjas. I wonder if they even care about customers at all. It is what it is though. Lets see if they last much longer
Hello @sunnynaguri, Thanks for your comment! We apologize for any frustration caused by the current situation regarding AtomOS 11 compatibility and feature availability for our Ninja V and Ninja V Plus. Please be aware that AtomOS 11 is designed to support only the recently introduced chipset, exclusive to the new Ninja, Ninja Ultra, Shogun, Shogun Connect, and Shogun Ultra models. Consequently, our previous Ninja V and Ninja V Plus models do not support AtomOS 11. Nevertheless, we want to emphasize that we remain committed to enhancing the Ninja V and Ninja V Plus platforms. Anticipate the introduction of new features in AtomOS 10, and we recommend staying updated through our social media channels for the latest developments. We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out. Thank you for your continued support. ATOMOS
I have a Ninja V and the features are NOT FREE!!. it's terrible how Atomos wants and values NEW customers but NOT loyal current customers.....
I already paid for the H.265 upgrade. But there are features like 'flip horizontally' for filming ourselves that we've been waiting for ages to have (which was included in the Shinobi at half the price). Happy customers will buy new products, but not unhappy ones.
trash this shit company, no support no quality,@@TheDIYFilmmaker
@@TheDIYFilmmaker Flip horizontally is not a feature for the Ninja V on AtomOS 11 is it? I can’t find it
For a sec I was so excited to see the "flip horizontally" feature finally coming to Ninja V and yet they somehow managed to disappoint me with the fact that it's still not there, like seriously I'm running out of patience.
Could you or anyone comment on the remote monitoring feature Atomos Connect gives, specifically on iOS devices like an iPad on location? I’d say it’s the most important feature at the moment for my commercial production company and want to see if can hold up for director / client live feed and with low to acceptable latency on location, etc
So i was sold on the ninja v+ due to it's future updates and since then its been almost zero. So is that line dead?
Looks like you don’t listen to your customers at all. How hard would it be to make VERTICAL workflow?
Hello @davidbucca260,
Thanks for your comment!
We appreciate your feedback and understand your desire for a vertical workflow. We genuinely value the input from our customers, and your suggestion for a vertical workflow is duly noted.
Our team is always working on improving our products and introducing new features based on user needs. While we may not have immediate solutions, your feedback is crucial in shaping the direction of our development efforts.
Thank you for taking the time to share your thoughts with us. If you have any further suggestions or specific features you'd like to see, please feel free to let us know.
ATOMOS
That was the most generic response ever
What amazes me is how ATOMOS is consciously and deliberately killing customer loyalty out of greed. Looks like the Nina V will be my last Atomos product.
Same here, the new products are the same hardware and they just want you to pay.. Awful company.
Did this update fix the sound delay bug with Atomos Connect? Or is the audio still delayed during live streaming to video. Thank you for the answer.
Can you explain why the monitor downgrades to 720p maximum upload on dual recording when I have the highest Atomos cloud studio plan?
19 comments.... 19 times more or less the same thing.... @atomos you should better listen to your customers rather than implementing "features" no one actually needs :D and just aesthetic wise i would never ever put a golden monitor on my camera even with the best features.... looks horrible :D
im owner of ninja v and zcam f6. and always always resolution of my camera dont match with recorder!!! then my camera in 4k mode atomos shows me hd and if tune camera to hd, recorder switch to 4k in same time!!! Just fix it! I dont need your update for paiment. Im already paid by atomos about $1000 and for h265 about $150 (+-). And crazy guys want to sell me cloud and superupdate for money with ARRI true color. WOW
@Atomos, the main question, is it DOWNgradable if I will not like it? Or is it "one way"?
Hello @rendermanpro,
Thank you for reaching out with your query. Please note that if this feature pack does not fit into your workflow after purchase, you can inform us at your earliest convenience. We will be happy to assist you in finding the right solution.
To answer your main question: If you find that the feature pack is not suitable, it is indeed possible to downgrade. Your satisfaction is our priority, and we are here to help ensure you have the best experience with our products.
Cheers,
ATOMOS
Does anyone knows how to turn off the Ninja V? Yes, I know I can use the power button, but the right way was on the power menu, where there was a green button that you have to keep pressed.
I think OS11 removed that which is super frustrating. Were you able to find a solution by any chance?
@@juggzonlifethroughvisuals9819 Just pressing the power button until it turns off, but it is a hard power off.
For some reason, after I updated my Atomos with my FX30, it doesn’t read any other codec except 4K DCI. Like WTF
do i have to pay to use wifi on my atomos ninja ultra with the connect? It wont let me connect to wifi!
Is AtomOS 11 also available for the Atomos Ninja V?
Following.
No
Okay, it's funny, I care more for this product than the vendor itself. It doesn't make sense to kill the Ninja V. Apple supports their products until users want to upgrade, so that users keep being new customers. I purchased my Atomos Ninja V in 2023. Should I throw it away?
I thought one selling points of the Ninja V Ultra was getting access to future software updates. I have two OG Ninja V and assuming I'm locked out of new the EL zone feature
Yes. They made great product. Unless they software lock you. Nooone would update@@BradleyLayton7
I also have a Ninja V...why don't you offer this upgrade for it? It doesn't work with these models or whats going on? At least give us the option to buy it. I remember when I purchased a SUMO M monitor, you released a firmware update but only for the SUMO models with recorder. That firmware had a feature to enable 9:16 crop marks, so I didn't get that feature because I had a SUMO M...very nice...in the era of social media and 9:16 content. I will not buy the new Ninja for this update.
Hello @tiberiuarsene,
We sincerely apologize for any frustration caused by the current situation with AtomOS 11 compatibility and feature availability for our Ninja V and Ninja V Plus.
Please note that AtomOS 11 supports only the newly introduced chipset, which is available in the new Ninja, Ninja Ultra, Shogun, Shogun Connect, and Shogun Ultra models. This is why our previous Ninja V and Ninja V Plus models do not support AtomOS 11. However, we want to assure you that we have not abandoned the Ninja V and Ninja V Plus platforms. New features will be introduced in AtomOS 10, and we encourage you to stay tuned to our social media channels for updates.
Regarding your feedback on the Sumo 19M and the desire for 9:16 crop marks, we sincerely apologize for not meeting your expectations. Your feedback is crucial to us, and we have forwarded your request to our development team for consideration. We understand the importance of such features, and we are committed to improving our products based on customer input.
We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out.
Thank you for your continued support.
ATOMOS
@@AtomosChannel This comment aged like fine milk after just a few weeks... Just upgraded my Ninja V+ to AtomOS 11 :)
You bring the 24 frame Feature in the atom ninja older Version?
"Older' is not the right word here, the new versions are exactly the same hardware and they just want you to pay...
Let me guess, we as ninja V customres who paid 500-600 euros + 200-300 euros for the h265, raw etc,, etc,,,are not getting these software features? :) nice..
Hello @EmreYazgin,
Thanks for your comment!
We sincerely apologize for any frustration or inconvenience caused by the current situation with Ninja V and Ninja V Plus software features.
Please note that we highly value and appreciate your support as a Ninja V customer who has invested in additional features. Rest assured, we have not abandoned the Ninja V and Ninja V Plus platforms. We are actively working on new updates and features that will be introduced in the future.
We understand your expectations, and we are committed to delivering the best possible user experience. Your patience and continued support are greatly appreciated.
If you have any specific concerns or if there's anything else we can assist you with, please feel free to let us know.
Thank you for your understanding.
ATOMOS
@@AtomosChannelThis move to push users into the cloud has been handled poorly. Customers no longer know what they are buying. So you bought a physical device with a SDI port? Sorry you can’t use that without an upgrade. Want that NDI? Upgrade. Whats the difference between old and new Ninja? …Atomos 11, but no longer. 🤷🏼
All very confusing. And resellers seems to be just as confused.
You make awesome products but to keep us feeling like investing long term in Atomos you can’t keep leaving us with the feeling that we are lab rats to try out and fine tune new business models on. 😢
Everyone love Raw dog !
two words Blackmagic.. magic
Will the Shinobi 7 get this Firmware???
I need 7in and EL Zone. Not the recording or the transmission or the cloud or the app or segment ect.
Hi Black Party Films, thanks for your comment - as Shinobi 7 has different hardware to the newer Shinobi II, we're not sure if we can bring these same updates to the older Shinobi. We are definitley listening to your feedback though and will pass this request directly to our product team managing Shinobi. Thanks again for reaching out,
Atomos
Its funny how i have to pay 2x time for the same product -> h265 and other, milking clients like cows...
Still no way to shoot 120fps on my Canon R5 at 4K without having to turn off the Ninja or disconnect it? Please fix this, it's killing my workflow and making me regret this purchase.
That doesn’t sound at all related to Atomos and an entirely Canon issue! Definitely means you need to reach out to Canon.
Hello @wehavefun4145,
Thanks for your comment!
We sincerely apologize for the inconvenience you're experiencing with shooting 120fps on your Canon R5 at 4K with the Ninja. We understand the impact on your workflow, and we're here to assist.
This issue might be influenced by various factors, but rest assured, we have informed our technical team about your situation, and they are eager to help resolve this for you. To provide more personalized assistance, we recommend submitting a support ticket through the link below. Our support team will be able to gather specific details about your setup and offer tailored solutions.
atomos.zendesk.com/hc/en-us/requests/new
Your feedback is invaluable, and we're committed to ensuring your satisfaction with our products. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue.
ATOMOS
does anyone know how to crack the EL zone key? atomos is smoking meth if they think i'm paying 200 for a single feature. nothing else of note in this update
flip horizontally
So fed up with Atomos. All Ninja V owners are like WTF?? Hey, Atomos, can we at least get accurate monitoring with luts as a consolation prize? Done with this terrible company...
Not to mention never being able to get the color right on their devices to the point it took a RUclipsr to figure out and let Atomos's customers know to use the legalize switch to correct the issue and still years after that Atomos never fixed that simple issue in a firmware update! I hope they are marketing the big film makers with big money because when you do these things to creators who have to struggle for so long before they can make money I guarantee they wont forget .
Pay money for the hardware then have to buy credits to use it haha ok
So the codecs I had to pay for last year are now free, how about that? Hey maybe I should buy another product from you to later find it cheaper or maybe free...
Hello @ivideofeed4u692,
We sincerely apologize for any confusion regarding the recent changes to our codec offerings. Please note that none of our paid activations have been made free.
Regarding the feature pack you mentioned, it's important to clarify that it's not solely for H.265. The new feature pack includes highly requested features such as EL Zone, ARRI False Color, Play Assist, Record Assist, and Segment Pro. These features provide significant benefits to users, especially those who own previous Ninja V and Ninja V Plus devices.
If you have any further questions or concerns, please feel free to reach out. We value your feedback and your continued support.
ATOMOS
Can you guys reply to my ticket My features have disappeared
Hello @Shaunbless,
Thank you for contacting ATOMOS.
Apologies for the inconvenience. We'll look into your ticket immediately. Could you please provide us with the ticket ID so we can assist you more effectively?
ATOMOS
Still cant mirror the screen smh.
Exactly, we've been wating for ages for the "flip horizontally" (selfie mode).
@@TheDIYFilmmaker It's so frustrating. And I just purchased 2 new Ninjas. I wonder if they even care about customers at all. It is what it is though. Lets see if they last much longer
Try shooting 120fps / 4K on a Canon R5.. I have to disconnect the Ninja, splitting my workflow up. Such a disappointment!
I need literally none of these features.
Im done with Atomos, they a bunch of crooks. They think we buying fruits and vegetables. WTF $5- 600 dollars and these monitors become obsolete.
New features? nahhh..paid behind a virtual wall tactic. Atomos your lame.....
Umm what is up with not giving an update for the Ninja V (other than the obvious that you have a newer model)? This is so stupid.
Hello @sunnynaguri,
Thanks for your comment!
We apologize for any frustration caused by the current situation regarding AtomOS 11 compatibility and feature availability for our Ninja V and Ninja V Plus.
Please be aware that AtomOS 11 is designed to support only the recently introduced chipset, exclusive to the new Ninja, Ninja Ultra, Shogun, Shogun Connect, and Shogun Ultra models. Consequently, our previous Ninja V and Ninja V Plus models do not support AtomOS 11. Nevertheless, we want to emphasize that we remain committed to enhancing the Ninja V and Ninja V Plus platforms. Anticipate the introduction of new features in AtomOS 10, and we recommend staying updated through our social media channels for the latest developments.
We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out.
Thank you for your continued support.
ATOMOS
@@AtomosChannel Guess they changed the design? AtomOS 11 is showing as available to download on my devices page for my Ninja V.
Don’t know why everyone is complaining. Atomos makes amazing products that work! UI and feature set is awesome. Nothing compares. ❤