Here’s how u get a better speed time. Don’t click start shopping, look at the items by brand and size fill up ur cart then click start shopping and then scan. I have a 46 second per item. I usually get produce and can goods about 12 items before I start shopping
I am flattered. But honestly, I’m only trying to do what’s right and to hold Instacart accountable. Thank you for the support. It’s what keeps me going. 💛
Some great points! Cruel form of labor control is perfectly correct! But instacart REFUSES to be transparent about hackers stealing batches! I have been doing this full time for over a year and have a professional highly educated background. The demand is not going away! Rich people realize time is money, momma home with their kids don't want to leave, elderly and disable who cant get out of the house, etc. But across the US for over a week, there have been no batches offered to most of us or they are below minimum wage! Low paying, high mileage batches or no batches is all we see. IC is telling everyone who contacts them that its just slow. BS! The company was just valued at 39 BILLION dollars! I normally work 6-7 days a week, 10 hours a day and am aware of how batches come up. 5 star shopper with 3% cancellation and low shopping speeds. People cant pay their bills right now because of what is going on!
Jen. You are such a great cheer leader. Every day when I come home after work (3 jobs) including Instacart. First thing I do, I watch your video. Some videos I watched several times but your cheering and encouragement is very helpful and makes me feel so much better to know someone cares about our work. Thank you 😊
You are so welcome! Thank you so much for your support and sharing your comment. I truly do care about gig workers and am SO tired of the disrespect gig workers, receive. I am trying to change this, and can only do this, with your help! Have a great rest of your weekend.💛
This has helped tremendously. I have been a shopper for over 3 years and I see so much has changed recently, even prior to the pandemic. It is sad, but like you said, just keep moving forward and do what is necessary.
I started about a month ago , there are days that I camp outside store for hours and get nothing. How can I get more batches? To at least have a decent day? I feel like my first week I had so many all day now not so much.. help please
Jen, thank you so so much for all your hard work in providing these crucial and valuable updates to shoppers and customers all over the world! You are a blessing and I love you too!! This information is so key in helping us better understand the Instacart platform and how to navigate with caution! Many blessing to you and I’m looking forward to your next video! 🥳🥳🥳💐💐💐💐🥳🥳🥳🥳🙏🙏🙏🙏
How sweet are you! Thank you so much for your comment and support. I truly am trying to provide content and value to help shoppers understand how Instacart works. For so many this is it for their income. I am not pleased with how gig workers are treated and I’m trying like heck to create more awareness so that Instacart will pay attention. It’s starting to work! Stay strong and safe! 💛
Thank you for your informative video!! This past weekend, I noticed how upset customers really are about the higher fees! All stores were nearly empty!! Cashiers at different stores also told me that Instacart shopping wasn’t as busy as other times. And I could actually walk through a very busy Costco in San Diego. Wow! That leads me to believe that most shoppers at lots of grocery stores are shopping for Instacart. Probably like 50-75%. Although there are less batches in my area now than there was during the height of the pandemic, I am making more money. That’s because I have become a way smarter shopper. I will only choose batches which are profitable and will sit and wait for 15-30 minutes until I get something that’s worth it. Your trick about grabbing produce first was the boost I needed to get my seconds per item down. Thank you for that!
Hi Nora! I have also noticed the past couple days it’s been incredibly quiet and calm in the grocery stores. Hmmmmmm. Keep being strategic and patient.💛
I have a 3 percent cancelation rate. I canceled only 1 time a month ago and 2 times this month. Reason.. The page that provides the batch info doesn't provide enuff information. I need to see the delivery destination. I feel like ic on the 2 or 3 customer batches they sneak in the non tippers well the batch last mth that I canceled not only had a non tipper, that same batch the destination was 22 miles away from customer A. So essentially ic wanted me to shop for 2, drive to cust A not far 0.5 miles 44 items, then cust B 32 items no tip 30 something miles from A. I total projected earning 23 bux. 8 dollar base ic pay. No milage or heavy batch pay. Balance tip from 1 customer. Needless to say I would have had to drive back and worry over night the customer has the opportunity to take back said tip.. No can't do it. If I. C was a little more transparent that would prevent the need to cancel batches. But I've never had my percentage higher then 4.
Thanks Jen, got my 5 star back by Overly paying attention to detail and chatting with customer play-by-play when there is a replacement or non item. Also I take a good look at packaging and item this has got me in trouble before for worrying about speed and not quality.
@@JENontheGO people are so funny, if there is a little blemish on a box they will claim damaged product. I can’t blame them this may be myself if I were on the receiving end of paying for groceries.
Hi Steve! I bet you my next paycheck that you would actually not rate your shopper poorly for an item being damaged. Doesn’t sound like that’s in your character.💛
@@JENontheGO absolutely not. I know those shoppers are out there doing the best they can to take care of themselves and their families, I have much grace for anyone trying to do a job for me.
Thank you for this video. It really helped me. I had no idea that the seconds per item holds you on a tier and places you with a "like-tier" customer. I'll be working on my time for sure. I am fast, but I could be faster. What holds me up is the sending of the pics and waiting for the customer. Usually I'll go to other/nearby aisles and I'll grab the suggested item and put it in my cart while waiting. Sometimes I'll grab a few items before I hit start and scan them after. I need to work on getting a better system down to get my time down. Thanks!
Wow, this is so insane to me. So many little things, and Instacart tells you ten percent of it. This makes sense to me because I am a 5-star shopper and have a speed of about 68 seconds, yet I have problems receiving any batch over $30. Must be the robots, the new shoppers, or the algorithm pairing the batches to the better shoppers.
I did a batch of $65 recently, and they decreased it by 7 dollars as store was short of some items, and we hardly see any increase in pay if we add items.
I feel like they want to rush the shopper to feel like the system will work for them lots of batches, high paying batches so they believe its work and money to be made if they want it. When things get bad for long time shoppers the new shoppers still believe in that time when they saw lots of batches
Definitely on point. I am in San Diego and the cancelation consequences are not as harsh at least from my own experience with Instacart. I was at 4% with a 4.8 rating. I had batches up to 120.00 coming in this last week. I am a huge believer in the time thing. The better your timing combined with a good rating is key. Thank you for the videos. 🤘
Thank you Jen, very helpful. I understand the system so much better now. I’ve been a shopper for 13 months now and I worry every day I will be deactivated. I shop on a small town/zone with one Kroger and one big lots. We have Ben growing a lot lately with many new customers and it’s easier to remain 5 stars here, but we definitely work harder for less good tippers. I still love to do Instacart and it has changed my life! I would be devastated if I lost this income.
Hi Julie! Thank you so much for your comment. I honestly feel the same way about InstaCart. The reason why I push on my channel is because I want Instacart to pay attention and I want shoppers to be aware of all of the risks so that they can keep their stream of income steady and protected. It sounds like you have it figured out. And I’m so happy that you do. Just remember there are definitely times when the demand is higher and then lower. But as long as you keep your shopper metrics as clean as possible, you won’t have a problem. 💛
You’re awesome, too, Jen! Thank you so much for all that you do and share! It is so appreciated. Nice to be learning the rules of the game 11 months later from a generous, proactive coworker. 😆 Thank you!
Thanks Jen for always keeping us informed and for going the extra mile to get information from IC that isn't readily available to shoppers, but SHOULD be! I am a new shopper. I have only done 1 shop. It was not a great experience but I chalked it up to being new, just learning the app & the store and knew that after a few more I would have this under my belt like anything else. I waited on a wait list for a long time to become a shopper since there were no spots available in my area. Now I'm not so convinced that's the reason at all. After watching this video, my suspicion is that everyone is put on a waitlist automatically so that you become so desperate to be called up as a shopper and by that time you are so grateful to IC for "choosing you". Listening to what you had to say in this video not only causes me to be angry but I am disgusted with IC's practices!! They use people's desperation to make a living in such hard times as a means to profit. I know a business has to make money but when it practices deceit and is not transparent to its contractors or employees, then I'm out. Fortunately I run other side gigs and have never counted on any one job or gig as my sole means of survival. I'm giving up my spot to the next eager beaver who is patiently waiting for that email from IC to let them know there is a space available for them. This company should be shut down in my opinion! Again, that's just my opinion and my experiences, so I would appreciate if everyone please kept their hate comments to themselves. Again, thank you Jen, you made my decision to leave this company an easy one! I will miss watching your videos as I always find them so informative and you are a delight on camera. I hope you continue to lobby for us contractors and make a difference! Best of luck and success to you and the other shoppers out there!
Hi Sunny. Thank you for your comment and support. What you state here is interesting and I honestly wouldn't put anything past IC. I will continue to do my best for the sake of shoppers, and can't do this without you. 💛🍜
Very interesting and makes sense. I got a random message about a month ago saying that I hadn't used the Costco membership card to check out. That's impossible because you can't buy anything without one. I've had a huge drop in batches for 3 days now. Trying to stay positive.
Very interesting commentary about the workings of instacart. Thank you for the info. I wish there was a way to Halt their clock when their support takes forever to answer problems during the shop, or some sort of way to help us when so many customers don’t answer us when we were texting them suggestions during issues on a shop.
I've somehow survived as a shopper for 2 years now. Survived all the different schemes they've experimented with. But, one thing I learned early on is don't count on Instacart. When you're a new shopper, you get priority access to batches and ratings forgiveness for I think 3 months. You'll make good money during this time. You'll think you can make a good living and might do something dumb like quit your job. But after 3 months ratings kick in and you drop below 5.0. Your income drops dramatically as other new shoppers now get all the work while you struggle. Be smart and have at least 3 other apps ready to go because you will need them to survive.
Absolutely 100% agree and so very strategic and smart.!! Instacart is definitely changing. They have over hired and I’m not quite sure this is a long-term opportunity for independent contractors. Having other apps is critical to ensuring good workers’ income stays safe. 💛
I want my hours back lol. At least them I didn't have to take an offer before actually reading it. These algorithmic facts are mind boggling and hurt my brain lol. Thanks Jen
Thanks Jen. That definitely explains a lot. You cant appeal to an algorithym's for sympathy or expect fairness. All you can do is outsmart it ... if its worth the trouble.
Hey Jan you’re awesome thank you for all your hard research in all your dedication for answering some of the questions that a lot of shoppers might have on their mind we thank you for taking your time😊
sweaty palms type of video!! thanks for being who you are, Jen, and sharing this info with us... it's a scary and powerless feeling to know what we are in the scheme of the IC tier.... wow... you keeping us informed helps me so much..... and knowing we have 'community' here!! thank you, Jen for another content video.... so much is learned from this video... have a great and profitable weekend!!! Sarah
Hi Kathleen. I know this is happening. And the crazy thing about this is Instacart is not fussing up that this is happening. They are hiding in running away from shoppers and this is got to stop. Fine if Instacart wants to implement this policy they have every right to do so, but they also have a responsibility to inform Shoppers that this will be the consequence of a cancellation.
@@JENontheGO long story short, I got this batch, bought the stuff, went to deliver. When I Got the, I called the customer as per request, she didn’t answer, I wasn’t sure where to leave her groceries since anyone could steal it, people from the building, people from the street, ANYONE, I’d have to leave it outside. Tried contacting her again, nothing. Went to the app, said that I couldn’t find the customer, followed all the steps, they tried contacting her as well and nothing. They decided themselves to cancel the batch, I received a bump which was lower then the batch price and after that I wasn’t seen any batches no more. I contacted them, the guy said that this shouldn’t be tha case since I did nothing wrong, after a period of research, the guy came back saying I was right, Instacart had put me on Silent suspension and it’d last 24h to 7 business day. I didn’t even know it existed, I found out the next day about it :/
IC cancelled my batch too!! Right as I was in the middle of it!! I was at the apartment complex and looking for the right apt . I lost all contact with the customer ....
i appreciate your empathy. I think people dont realize some of us live in big cities and some in smaller ones where the pool of shoppers is bigger or smaller and on any given day there may be tons of people shopping or there may be 10 people in your whole city that opened the app that day. that day may be a better day - supply and demand you know
Just like I have said before this app is “third world app” we are Americans being ran in cycles like people in a third world. We have laws on how we are treated but for some reason, this app does not have to follow rules and regulations and that’s because we are being ran by the third world.
EXACTLY!!!! This is what I have been saying forever !!! The ceo is an Indian and he moved to Canada and is running this like he’s still in India !!! We need to sue the heck out of his company and get the billions he’s already made !!! Let’s do it
I am so frustrated with instacart is so unfair with the shoppers this shouldn't be like this get bad ratings they dump you like trash, thanks Jen for what you do you're awesome
Thank you! That makes sense. Sometimes I do get more batches when I’m waiting in the parking lot compared with waiting at home. But this week has been cruel to me. Mostly no batches, and I’m at 4,98 with 0% cancelation and 52 seconds/item average.
Hi Gabriel. You were doing great with your metrics. Perhaps you try driving to other zones where it might be busier for you. In the meantime, hang tough and hold on.💛
Thank you so much for all your advices and the information you provide us is really helpful. I'll share this channel to all the new instacart shoppers that I know You are awesome! Have a blessed day!!!
Hi Hector! Please do! Trying to get the word out so that shoppers are aware and Instacart pays attention. Thank you so much for your support. Please have a blessed and safe weekend.💛
Hi Jen! This is a fantastic video. Thanks for making it. I'm a veteran shopper. I'm a customer, as well. I always tip $0.22 to maximize the base pay for my shopper and I tip cash at the door. I wonder, if I never tip high in the app, does this mean the algorithm rates me poorly as a customer and matches me with lower-rated shoppers? TIA! Much love.
For me if I see a low rate tip I don’t take the batch because most people don’t tip in person and have leave at door to avoid tipping . But if you’re doing that to tip in person if someone takes the batch I would message them and say hey just to let you know I’ll be tipping in cash . It rarely happens though . I’ve only been tipped in cash once and I’ve been batching from Oct
Wow great information Thank You! It’s weird tho I took a $67 batch right from my couch yesterday and I know there’s an abundance of people who camp out in the Costco parking lot waiting for batches. But I have noticed in the past being in the parking lot and swiped a batch immediately and it seemed to hesitate when I know I swiped it then gave me the heartbreaking message it wasn’t available lol
Really interesting! Gosh, don’t you wish we could pick the brain of the algorithmic management system. LOL. You are right here though a lot of shoppers still claim they wait out at home because it’s better. Getting great batches from home is still possible. This Agent was explaining how the VIP customers are serviced with priority. 💛
It’s definitely hit and miss if I have already left early in the morning and have done a shop at a store then I tend to go park and wait but if I haven’t been out yet then I surf my first batch from the couch. I’ve been in the Costco parking lot waiting after filling up with gas along with texting back-and-forth with a friend that does Instacart and she seen a batch for the store I was at and I didn’t see it at all on my screen and we are both five-star shoppers so this is all great information! I just figured Dang maybe she’s just a little faster than me LOL
This is a great video, thank you. Instead of being upset I'm not getting batches, I move to another area. I won't sit for an hour in a parking lot. I sit for maybe 10 minutes max and then move to another area. I will take small batches to have something because it adds up.
Thanks so much! I’m definitely not afraid to expose IC. They are running from shoppers therefore I have no problem researching to provide content that will protect Shoppers. Thank you so much for your support. I definitely can’t do this without you guys.💛
Thank you, Jen! As far as the batches, I still don't want to drive 40 minutes away from, just to make money😅🤦🏽♀️, because that's pretty much all I see now. 3 out of 10 batches are in my actual zone, and I'm seeing up to 19 total batches, all day long. Just not many in my zone. Its very discouraging
Hi Michelle! It is definitely discouraging, but could still turn around. There are highs and lows and the demand berries. Right now there are just too many shoppers competing. Hopefully you are looking into other apps for back up while you were waiting for Instacart to increase its volume. Stay strong and determined! 💛
I used to drive around all over the place trying to catch a good batch. I stopped doing this. Not worth it. From my experience, you drive further out to get one good batch and then end up not getting anything else good so have to waste time and gas driving back and not making money during that time. I have a 5 star rating for almost 1 year (it dropped to 4.98 only for 2 weeks). The money they pay for batches that I see is not really worth all the work you have to do. I started doing grubhub earlier this month and I make more money doing that, less headaches and don't have to break my back carrying heavy loads.
I agree with you here. You honestly have to assess your own situation and do what works for you. Instacart is not the best platform for all shoppers. It depends on what area you are in. There are probably way better opportunities for you. 💛
Thanks for the info. I am about to start soon. I figured an AI was at the top of this company but I didn’t know it is “the boss” so to speak…. Thanks again.
Wow what a great video. Had extreme circumstances that I useat 1qd for canceling. Two being had 2 shut down because of hackers. My rating still at 4.94 but 4 more 5 stars. Currently with 50 5 stars, 1 (4 star), 1 (3 star). My cancel rate is 10%.(definate limited me) Speed metrics are 101 pick speed, 17 checkout = 118 total(thanks to produce trick pick time came down from 112 to 101. Working now on every metric now. Thanks again for what you do!!
Thanks for helping us shoppers protect ourselves as much as possible! I've been shopping for a couple weeks and although still a 5 star shopper and IC has passed my expectations by easily making $100+ per day, I feel like I have those inevitable bad ratings or chance of deactivation lingering over my shoulder.
Just cancel batch if you got a bad feel about your order if the customer is mad about something when you're chatting with them ir if too many items are out of stock it's best to just cancel so you don't losr that 5 stars because the customer will give you a bad rating just for items being out-of stock.
@@zlord1199 yep think that happened yesterday! So much stuff was out of stock at this store and when I got to the house the guy says "they were out of everything huh"? Well ya, I can't really help that .....
@@JENontheGO Thanks! I jinxed myself with this comment and woke up with a 4 star with no reason given and 4.95 rating. It's still says above average tho.. but I started seeing Sam's Club batches today that don't pay good and alot of items lol
Instacart is super busy every day 24/7 in central Florida, I cancel all the time, no problems so far..I'm rockin a 4.95 and saw huge paying batches today, I guess it just depends what part of the country you're in thank God I live in Florida
Hi Cagey! This is good! Happy to hear Central Florida is busy. My daughter lives in Orlando and has been on a waitlist for Instacart for six months! Ugh!
If Trust & Safety have less than 20 humans working in that department, no wonder my request to have alcohol orders removed from my queue has been ignored since Sept 10th. 😆 Jen this was amazing content. The research you do is appreciated.
It’s all about supply and demand it’s a capitalist system! The word is getting around about the easy money that’s why you aren’t getting batches I noticed during the week I get minimal batches but on the weekends I can make $200 a day it’s supply and demand another great video beautiful Jen
Fascinating! Thanks for the empathetic and informative video. I think instacart is among the first of many companies who are going to begin using AI /algorithms to make executive decisions and company policy. Hopefully, it doesn't snowball into a 1984 scenario 😬
Just a short storyto tell.I had a customer who wanted shredded meunster,unfortunately they were out of stock.I texted her and let her know.She texted back that she'd like a bag of any shredded cheese.I then asked her if she'd want a bag of sharp Cheddar or a bag of mild cheddar.She texted back " that's fine" What? That didn't answer my question.I texted her again to specify which cheese she wanted,no response,so I chose one for her.Thought you might like hearing this story.I'm sure you could probably write a book about your experiences. Stay safe & happy shopping!
Hi Roger! LOL!! We’ve all been there. At that point you trusted your gut and did the right thing. I just don’t understand why customers aren’t a little more attentive to the app! It is so stressful to assume with the customer wants. Drives me crazy!! Lol 💛
I've had that happen alot too. I now in a nice way say "be specific so I can get exactly the one you' d like " then I might joke that I'd take each flavor so let me know🤗" its worked good for me so they will give me brand, amount, size etc. Hooe that helps🤗🌼🌹
They really need to fix that ASAP. If you're denied when appealing deactivation, you can't EVER get back again, regardless of the proof you have? That's horrible.
Ive delivered to the same people quite often in the next town over. One time I was two cities over and I still received that customers order. So I can see how it links orders up with shoppers. I'm glad it linked me up with them because they tip well. Lol
Thanks you , for your hard work teaching us , whit all this about instacart, I live in greenfield MA, and I don’t use RUclips but for some reason I start watching your videos, thanks you 💕😊
I have noticed with my account lately that I went from a 5 star to a 4.88 rating due to having customers say they never got their order, or they have missing items, or items were damaged. I started photographing what’s in the bag after I hit confirm arrival and send those photos through message with the customer…because everything you type or send to the customer is recorded this way. I also make sure the house number is in the picture and I also send that in message as well as at the end before I complete delivery. I send a fraud report on the customers that make a complaint because I have proof that nothing was missing or damaged and that they got their order. I also and especially, take photos of cakes and flowers and fragile things because it proves nothing was broken or damaged. I notice that when I cancel orders..my cancel rate is 11% right now and that’s the highest I go at any given time…it goes up 1% every time you cancel a batch…that I don’t get notifications of batches until AFTER that Bach was already accepted by another shopper. If you do enough batches, your cancellation rate goes back down pretty quick and your rating goes up. I have lately just stopped shopping for customers and pick up mostly deliveries, which start to show up later in the afternoon and evenings. I hate shopping for customers lately because they just don’t pay or I have found that customers are leaving a big tip BEFORE you shop, but when you complete the batch and go back in to look at the batch, the customers have dropped the tip down to the lowest %..sometimes that can be $3-$4 or more. That pisses me off because I accept a batch based of number of items to shop, batch amount I can cash out upfront and tip. So I’ve gone to mostly deliveries. I had 4 deliveries in one batch today, all within five to eight minutes of each other and the batch was $63! My day was done right there because it was past the limit I set myself for each day for how much I want to make in any given day. Sometimes I get really good delivery batches. Just some thoughts to think about.
but tips are also dependent on price and customer tips a percent , whatever they choose, so the app will automaticslly adjust, not the customer. Example. Groceries cost 120 as batch starts, tipped ten percent, which equals 12 dollar tip. Now you start shopping and continue, you cannot find items cuz its out of stock and refunded to customer instead of replacing. Now say at checkout , total comes to 80 instead cuz of the items refunded. App automatically adjusts, customer still wants to tip 10 percent of total, which is 80 now , which then drops the tip to 8 dollars, ten percent of 80. Lesson here, always replce or even upsale like at a server.And of course Great customer service, memorable customer service.
I remember you saying that prices are different for customers. You know when you're getting fruits n veggies and have to weigh them. It will say, the customer expects 2.15 lbs. I spoke to a customer today just to verify if this was correct. She had no idea that we were showed that. She didn't put that down. I told her she can write notes under the item and we will see it. This is why there's a difference. I always verify weight and quanity with customers. Instacart puts a lot of things down.
Instacart needs to go everything you explained is spot on , Thankyou, I have sat for hours and not a batch and when I contact support I get the same answers oversaturation and not enough batches to go around but that is BS because I see instacart shoppers delivering even on slow days , they need to ban these types of services and find something to apply to people's needs on a honest platform .
They need to cash the algorithm because artificial intelligence is not an answer for getting batches , sorry it was a little mixed up in my first above sentences . Just a quick question: Is there any way around other people capitalizing on batches ??
You’re missing a very important factor here, and that’s the quality of phone and processor speed to download the batches to your phone. This is actually a very big deal and far more important than people think it is. For example, if you have a Galaxy Fold, opposed to a person beside you with a IPhone, the Galaxy will get orders significantly faster before it even downloads to the iPhone. So, be very mindful of this. Many people are not even remotely aware of this. You will always get the bigger bang with an Android phone. I actually had to transition over for this specific purpose
Here’s how u get a better speed time. Don’t click start shopping, look at the items by brand and size fill up ur cart then click start shopping and then scan. I have a 46 second per item. I usually get produce and can goods about 12 items before I start shopping
This makes a huge difference. Thank you so much for sharing! 💛
This makes a huge difference. Thank you so much for sharing! 💛
I do this very same thing
I do the same thing I kid you not there's times it will bring up points a few points higher. Is this happening to anyone else? Weird.
Or you can just be a faster shopper... my speed is at 50 while starting before entering the store
Jen is the real MVP! I wish she was the owner of INSTACART!
Hi Dat! I can tell you this for sure, I wouldn’t hide from shoppers. This is exactly what Instacart does which is why shoppers are so frustrated!
I agree. MVP!!!
@@JENontheGO Facts!! 💯
Yes she is amazing!!!
I am flattered. But honestly, I’m only trying to do what’s right and to hold Instacart accountable. Thank you for the support. It’s what keeps me going. 💛
That’s why this shouldn’t be a full time job. They don’t care about shoppers!!!
Facts! 💛
They don’t care about shoppers
Facts
If by this you mean gig apps, I concur. These were meant to be like side hustles
No they don't frfr
Some great points! Cruel form of labor control is perfectly correct! But instacart REFUSES to be transparent about hackers stealing batches! I have been doing this full time for over a year and have a professional highly educated background. The demand is not going away! Rich people realize time is money, momma home with their kids don't want to leave, elderly and disable who cant get out of the house, etc. But across the US for over a week, there have been no batches offered to most of us or they are below minimum wage! Low paying, high mileage batches or no batches is all we see. IC is telling everyone who contacts them that its just slow. BS! The company was just valued at 39 BILLION dollars! I normally work 6-7 days a week, 10 hours a day and am aware of how batches come up. 5 star shopper with 3% cancellation and low shopping speeds. People cant pay their bills right now because of what is going on!
Jen. You are such a great cheer leader. Every day when I come home after work (3 jobs) including Instacart. First thing I do, I watch your video. Some videos I watched several times but your cheering and encouragement is very helpful and makes me feel so much better to know someone cares about our work. Thank you 😊
You are so welcome! Thank you so much for your support and sharing your comment. I truly do care about gig workers and am SO tired of the disrespect gig workers, receive. I am trying to change this, and can only do this, with your help! Have a great rest of your weekend.💛
This has helped tremendously. I have been a shopper for over 3 years and I see so much has changed recently, even prior to the pandemic. It is sad, but like you said, just keep moving forward and do what is necessary.
Great attitude, Yolanda. Onward and upward is all we can do. Thank you! 💛
I started about a month ago , there are days that I camp outside store for hours and get nothing. How can I get more batches? To at least have a decent day? I feel like my first week I had so many all day now not so much.. help please
Jen, thank you so so much for all your hard work in providing these crucial and valuable updates to shoppers and customers all over the world! You are a blessing and I love you too!! This information is so key in helping us better understand the Instacart platform and how to navigate with caution! Many blessing to you and I’m looking forward to your next video! 🥳🥳🥳💐💐💐💐🥳🥳🥳🥳🙏🙏🙏🙏
How sweet are you! Thank you so much for your comment and support. I truly am trying to provide content and value to help shoppers understand how Instacart works. For so many this is it for their income. I am not pleased with how gig workers are treated and I’m trying like heck to create more awareness so that Instacart will pay attention. It’s starting to work! Stay strong and safe! 💛
I sell bot( iOS , android , iPad and help to activate and deactivate account you text our customer rep on 3234865452
Thank you for your informative video!! This past weekend, I noticed how upset customers really are about the higher fees! All stores were nearly empty!! Cashiers at different stores also told me that Instacart shopping wasn’t as busy as other times. And I could actually walk through a very busy Costco in San Diego. Wow! That leads me to believe that most shoppers at lots of grocery stores are shopping for Instacart. Probably like 50-75%.
Although there are less batches in my area now than there was during the height of the pandemic, I am making more money. That’s because I have become a way smarter shopper. I will only choose batches which are profitable and will sit and wait for 15-30 minutes until I get something that’s worth it. Your trick about grabbing produce first was the boost I needed to get my seconds per item down. Thank you for that!
Hi Nora! I have also noticed the past couple days it’s been incredibly quiet and calm in the grocery stores. Hmmmmmm. Keep being strategic and patient.💛
explains the drop in tips!
I have a 3 percent cancelation rate. I canceled only 1 time a month ago and 2 times this month. Reason.. The page that provides the batch info doesn't provide enuff information. I need to see the delivery destination. I feel like ic on the 2 or 3 customer batches they sneak in the non tippers well the batch last mth that I canceled not only had a non tipper, that same batch the destination was 22 miles away from customer A. So essentially ic wanted me to shop for 2, drive to cust A not far 0.5 miles 44 items, then cust B 32 items no tip 30 something miles from A. I total projected earning 23 bux. 8 dollar base ic pay. No milage or heavy batch pay. Balance tip from 1 customer. Needless to say I would have had to drive back and worry over night the customer has the opportunity to take back said tip.. No can't do it. If I. C was a little more transparent that would prevent the need to cancel batches. But I've never had my percentage higher then 4.
This one was loaded with valuable information. I had to watch it twice in order to take it all in. Thanks Jen, you knocked it out of the park again.
Thanks so much! Happy to help! 💛
Thanks Jen, got my 5 star back by Overly paying attention to detail and chatting with customer play-by-play when there is a replacement or non item. Also I take a good look at packaging and item this has got me in trouble before for worrying about speed and not quality.
Hi Steve! Excellent! Keep up the great work! 💛 paying attention to the details really matters. Communication is everything.
@@JENontheGO people are so funny, if there is a little blemish on a box they will claim damaged product.
I can’t blame them this may be myself if I were on the receiving end of paying for groceries.
Hi Steve! I bet you my next paycheck that you would actually not rate your shopper poorly for an item being damaged. Doesn’t sound like that’s in your character.💛
@@JENontheGO absolutely not. I know those shoppers are out there doing the best they can to take care of themselves and their families, I have much grace for anyone trying to do a job for me.
💛👊🏼
Thank you for this video. It really helped me. I had no idea that the seconds per item holds you on a tier and places you with a "like-tier" customer. I'll be working on my time for sure. I am fast, but I could be faster. What holds me up is the sending of the pics and waiting for the customer. Usually I'll go to other/nearby aisles and I'll grab the suggested item and put it in my cart while waiting. Sometimes I'll grab a few items before I hit start and scan them after. I need to work on getting a better system down to get my time down. Thanks!
Wow, this is so insane to me. So many little things, and Instacart tells you ten percent of it. This makes sense to me because I am a 5-star shopper and have a speed of about 68 seconds, yet I have problems receiving any batch over $30. Must be the robots, the new shoppers, or the algorithm pairing the batches to the better shoppers.
Wouldn’t that just be Diamond tier drivers?
I did a batch of $65 recently, and they decreased it by 7 dollars as store was short of some items, and we hardly see any increase in pay if we add items.
surprisingly tip increased from 25 to 27 while overall pay decreased
Yea they’re dirty like that.
Jen, your info. makes sense. I am recommending the shoppers in NJ., take a look at your videos.
This doesn't explain why many new hirees have priority status, which I've personally seen.
I feel like they want to rush the shopper to feel like the system will work for them lots of batches, high paying batches so they believe its work and money to be made if they want it. When things get bad for long time shoppers the new shoppers still believe in that time when they saw lots of batches
Definitely on point. I am in San Diego and the cancelation consequences are not as harsh at least from my own experience with Instacart. I was at 4% with a 4.8 rating. I had batches up to 120.00 coming in this last week. I am a huge believer in the time thing. The better your timing combined with a good rating is key. Thank you for the videos. 🤘
Thank you Jen, very helpful. I understand the system so much better now. I’ve been a shopper for 13 months now and I worry every day I will be deactivated. I shop on a small town/zone with one Kroger and one big lots. We have Ben growing a lot lately with many new customers and it’s easier to remain 5 stars here, but we definitely work harder for less good tippers. I still love to do Instacart and it has changed my life! I would be devastated if I lost this income.
Hi Julie! Thank you so much for your comment. I honestly feel the same way about InstaCart. The reason why I push on my channel is because I want Instacart to pay attention and I want shoppers to be aware of all of the risks so that they can keep their stream of income steady and protected. It sounds like you have it figured out. And I’m so happy that you do. Just remember there are definitely times when the demand is higher and then lower. But as long as you keep your shopper metrics as clean as possible, you won’t have a problem. 💛
@@JENontheGO I’m new what is shopper metric
I love the information that you share because of all of this you made me a better shopper, Thanks Jen 😊
Hi Tameka! I’m trying so hard to help shoppers in every way I can. Thank you for being here. Please enjoy your weekend and stay safe!
Exactly!!!
This is not about this video but about your overall knowledge and professionalism your absolutely amazing.Thank you for all you do!
Thank you so much for this information. Bringing to light the realities of the operations of Instacart is now starting to make sense to me.
That’s the goal! Thanks so much! 💛
YOU AND YOUR VIDEOS ARE APPRECIATED! Thanks so much!
Hi Julie, thank you so much for your support. It’s so nice to hear but I am helping. This is why I am creating content like this. 💛
Jen has the best Instancart channel, love it
You’re awesome, too, Jen! Thank you so much for all that you do and share! It is so appreciated. Nice to be learning the rules of the game 11 months later from a generous, proactive coworker. 😆 Thank you!
Your support means the world! Thank you so much. Have a great weekend! 💛
Thanks Jen for always keeping us informed and for going the extra mile to get information from IC that isn't readily available to shoppers, but SHOULD be! I am a new shopper. I have only done 1 shop. It was not a great experience but I chalked it up to being new, just learning the app & the store and knew that after a few more I would have this under my belt like anything else. I waited on a wait list for a long time to become a shopper since there were no spots available in my area. Now I'm not so convinced that's the reason at all. After watching this video, my suspicion is that everyone is put on a waitlist automatically so that you become so desperate to be called up as a shopper and by that time you are so grateful to IC for "choosing you". Listening to what you had to say in this video not only causes me to be angry but I am disgusted with IC's practices!! They use people's desperation to make a living in such hard times as a means to profit. I know a business has to make money but when it practices deceit and is not transparent to its contractors or employees, then I'm out. Fortunately I run other side gigs and have never counted on any one job or gig as my sole means of survival. I'm giving up my spot to the next eager beaver who is patiently waiting for that email from IC to let them know there is a space available for them. This company should be shut down in my opinion! Again, that's just my opinion and my experiences, so I would appreciate if everyone please kept their hate comments to themselves. Again, thank you Jen, you made my decision to leave this company an easy one! I will miss watching your videos as I always find them so informative and you are a delight on camera. I hope you continue to lobby for us contractors and make a difference! Best of luck and success to you and the other shoppers out there!
Hi Sunny. Thank you for your comment and support. What you state here is interesting and I honestly wouldn't put anything past IC. I will continue to do my best for the sake of shoppers, and can't do this without you. 💛🍜
Very interesting and makes sense. I got a random message about a month ago saying that I hadn't used the Costco membership card to check out. That's impossible because you can't buy anything without one. I've had a huge drop in batches for 3 days now. Trying to stay positive.
Awe thanks yo, this actually brought me comfort ❤
I really appreciate all the information you provided I was making good money last month now I’m barely making $100 a week!
Very interesting commentary about the workings of instacart. Thank you for the info. I wish there was a way to Halt their clock when their support takes forever to answer problems during the shop, or some sort of way to help us when so many customers don’t answer us when we were texting them suggestions during issues on a shop.
I've somehow survived as a shopper for 2 years now. Survived all the different schemes they've experimented with. But, one thing I learned early on is don't count on Instacart. When you're a new shopper, you get priority access to batches and ratings forgiveness for I think 3 months. You'll make good money during this time. You'll think you can make a good living and might do something dumb like quit your job. But after 3 months ratings kick in and you drop below 5.0. Your income drops dramatically as other new shoppers now get all the work while you struggle. Be smart and have at least 3 other apps ready to go because you will need them to survive.
Absolutely 100% agree and so very strategic and smart.!! Instacart is definitely changing. They have over hired and I’m not quite sure this is a long-term opportunity for independent contractors. Having other apps is critical to ensuring good workers’ income stays safe. 💛
I want my hours back lol. At least them I didn't have to take an offer before actually reading it. These algorithmic facts are mind boggling and hurt my brain lol. Thanks Jen
You are so welcome, Jordan! 💛
I totally agree with you Jordan! I would so love to go back to hours
Jen I love watching you! You’ve helped me very much.
Thank you!
Thanks SO much, Bethany! I am pleased to know I am helping you. Have a great week. 💛
Thanks Jen. That definitely explains a lot. You cant appeal to an algorithym's for sympathy or expect fairness. All you can do is outsmart it ... if its worth the trouble.
TY Jen. This really helps me. I appreciate you bringing us this info. Have a wonderful weekend!
You too! Enjoy, relax and stay safe! 💛
"Each of needs all of us and all of us needs each of us." -Jim Rohn............ Thanks for all you do Jen
I LOVE this! Better together, for sure! 💛
@@JENontheGO If you've never heard of Jim Rhon, he is worth looking up on youtube, lots of wisdom
*Rohn
On it!! TYSM! 💛
@@JENontheGO My pleasure 😉
Hey Jan you’re awesome thank you for all your hard research in all your dedication for answering some of the questions that a lot of shoppers might have on their mind we thank you for taking your time😊
My pleasure! Happy to help! 💛
sweaty palms type of video!! thanks for being who you are, Jen, and sharing this info with us...
it's a scary and powerless feeling to know what we are in the scheme of the IC tier.... wow...
you keeping us informed helps me so much..... and knowing we have 'community' here!!
thank you, Jen for another content video.... so much is learned from this video... have a
great and profitable weekend!!! Sarah
Hi Sarah! Your support is so very appreciated! The more we know, the better. Have an excellent weekend! 💛
24 hours cancellation ban is real! Happened to me last Tuesday even tho Instacart was the one who cancelled the batch. So frustrating...
Hi Kathleen. I know this is happening. And the crazy thing about this is Instacart is not fussing up that this is happening. They are hiding in running away from shoppers and this is got to stop. Fine if Instacart wants to implement this policy they have every right to do so, but they also have a responsibility to inform Shoppers that this will be the consequence of a cancellation.
What?!?!?
@@JENontheGO long story short, I got this batch, bought the stuff, went to deliver. When I Got the, I called the customer as per request, she didn’t answer, I wasn’t sure where to leave her groceries since anyone could steal it, people from the building, people from the street, ANYONE, I’d have to leave it outside. Tried contacting her again, nothing. Went to the app, said that I couldn’t find the customer, followed all the steps, they tried contacting her as well and nothing. They decided themselves to cancel the batch, I received a bump which was lower then the batch price and after that I wasn’t seen any batches no more. I contacted them, the guy said that this shouldn’t be tha case since I did nothing wrong, after a period of research, the guy came back saying I was right, Instacart had put me on Silent suspension and it’d last 24h to 7 business day.
I didn’t even know it existed, I found out the next day about it :/
@@kathleenfigueiredo6237 i always just leave it. Fuck em lol
IC cancelled my batch too!! Right as I was in the middle of it!! I was at the apartment complex and looking for the right apt . I lost all contact with the customer ....
i appreciate your empathy. I think people dont realize some of us live in big cities and some in smaller ones where the pool of shoppers is bigger or smaller and on any given day there may be tons of people shopping or there may be 10 people in your whole city that opened the app that day. that day may be a better day - supply and demand you know
Amazing video! Never seen this kind of breakdown thank you!
Hi Ben. Thx so much! Getting the word out! 💛
Jen, absolutely AWESOME! Thank you for those insights.
You are so welcome!!! 💛
Thank you for this useful information. Ps. I love your mirror 🪞
Just like I have said before this app is “third world app” we are Americans being ran in cycles like people in a third world. We have laws on how we are treated but for some reason, this app does not have to follow rules and regulations and that’s because we are being ran by the third world.
Boom!
EXACTLY!!!! This is what I have been saying forever !!! The ceo is an Indian and he moved to Canada and is running this like he’s still in India !!! We need to sue the heck out of his company and get the billions he’s already made !!! Let’s do it
@@Johanna-qf1yx “an Indian” ?
Agree 100%!!! This is America not India!!
Wow..Jen another great video. Thank you so much for this information.
You are SO welcome, Michelle! Thank you for being here! 💛
I am so frustrated with instacart is so unfair with the shoppers this shouldn't be like this get bad ratings they dump you like trash, thanks Jen for what you do you're awesome
Agree!
This algorithm is ominous lol
Thank you for all the info!
Btw love that mirror.
Great analogy of the Algorithm! And thank you! 💛
I love your mirror! Thanks for the information this helps as a new shopper.
I love you Jen!!!
Thank you! That makes sense. Sometimes I do get more batches when I’m waiting in the parking lot compared with waiting at home. But this week has been cruel to me. Mostly no batches, and I’m at 4,98 with 0% cancelation and 52 seconds/item average.
Hi Gabriel. You were doing great with your metrics. Perhaps you try driving to other zones where it might be busier for you. In the meantime, hang tough and hold on.💛
It’s been like that everywhere
Thank you so much for all your advices and the information you provide us is really helpful. I'll share this channel to all the new instacart shoppers that I know
You are awesome!
Have a blessed day!!!
Hi Hector! Please do! Trying to get the word out so that shoppers are aware and Instacart pays attention. Thank you so much for your support. Please have a blessed and safe weekend.💛
@@JENontheGO Of course Jen, same for you, have a wonderful weekend!
✨This video is a GEM ✨💎✨ . . .Thank YOU so much for this information!
💛
Thank you for your courage and effort in making the video. Lyft does the same power, control and use people like tools systematic algorithms too.
I know I have said it before but this woman is clear, concise, informative, proactive, professional and insanely beautiful!
Omgeeeee!!!! I am blushing. I don’t know what I did to deserve this compliment, but thank you so much!! 💛
Wow! Congratulations on almost 4K subscribers! 🎉🍾🎈
Hi Jason! Thank you so much!!! I am humbled and grateful.💛
Hi Jen! This is a fantastic video. Thanks for making it. I'm a veteran shopper. I'm a customer, as well. I always tip $0.22 to maximize the base pay for my shopper and I tip cash at the door. I wonder, if I never tip high in the app, does this mean the algorithm rates me poorly as a customer and matches me with lower-rated shoppers? TIA! Much love.
All Instacart cares about is how much money you're making for the company.
For me if I see a low rate tip I don’t take the batch because most people don’t tip in person and have leave at door to avoid tipping . But if you’re doing that to tip in person if someone takes the batch I would message them and say hey just to let you know I’ll be tipping in cash . It rarely happens though . I’ve only been tipped in cash once and I’ve been batching from Oct
Wow great information Thank You! It’s weird tho I took a $67 batch right from my couch yesterday and I know there’s an abundance of people who camp out in the Costco parking lot waiting for batches. But I have noticed in the past being in the parking lot and swiped a batch immediately and it seemed to hesitate when I know I swiped it then gave me the heartbreaking message it wasn’t available lol
Really interesting! Gosh, don’t you wish we could pick the brain of the algorithmic management system. LOL. You are right here though a lot of shoppers still claim they wait out at home because it’s better. Getting great batches from home is still possible. This Agent was explaining how the VIP customers are serviced with priority. 💛
It’s definitely hit and miss if I have already left early in the morning and have done a shop at a store then I tend to go park and wait but if I haven’t been out yet then I surf my first batch from the couch. I’ve been in the Costco parking lot waiting after filling up with gas along with texting back-and-forth with a friend that does Instacart and she seen a batch for the store I was at and I didn’t see it at all on my screen and we are both five-star shoppers so this is all great information! I just figured Dang maybe she’s just a little faster than me LOL
Great speed, great reviews. I just started so a single 3 star review out of 37 dropped me to 4.92. Haven't seen a decent batch since.
Omg Thanks so much for this video. Makes a lot of sense .
I'm in Montreal and I would like to thank you for your precious advices. God bless you😘😘😘😘
Jen thank you for all that information!
Great video !! Thanks so much for the advice and information
Your videos are awesome!! So professional & so informative!
This is a great video, thank you. Instead of being upset I'm not getting batches, I move to another area. I won't sit for an hour in a parking lot. I sit for maybe 10 minutes max and then move to another area. I will take small batches to have something because it adds up.
Thank you so much Jen for this information! You by far make the BEST Instacart content on RUclips!
Thanks so much! I’m definitely not afraid to expose IC. They are running from shoppers therefore I have no problem researching to provide content that will protect Shoppers. Thank you so much for your support. I definitely can’t do this without you guys.💛
Thank you Jen. I appreciate you looking out for us shoppers.
I am trying, David. 💛
Thank you, Jen! As far as the batches, I still don't want to drive 40 minutes away from, just to make money😅🤦🏽♀️, because that's pretty much all I see now. 3 out of 10 batches are in my actual zone, and I'm seeing up to 19 total batches, all day long. Just not many in my zone. Its very discouraging
Hi Michelle! It is definitely discouraging, but could still turn around. There are highs and lows and the demand berries. Right now there are just too many shoppers competing. Hopefully you are looking into other apps for back up while you were waiting for Instacart to increase its volume. Stay strong and determined! 💛
I used to drive around all over the place trying to catch a good batch. I stopped doing this. Not worth it. From my experience, you drive further out to get one good batch and then end up not getting anything else good so have to waste time and gas driving back and not making money during that time. I have a 5 star rating for almost 1 year (it dropped to 4.98 only for 2 weeks). The money they pay for batches that I see is not really worth all the work you have to do. I started doing grubhub earlier this month and I make more money doing that, less headaches and don't have to break my back carrying heavy loads.
I agree with you here. You honestly have to assess your own situation and do what works for you. Instacart is not the best platform for all shoppers. It depends on what area you are in. There are probably way better opportunities for you. 💛
Awesome video girl I learn something new each week from your videos🐞🍀😊
Thanks for the info. I am about to start soon. I figured an AI was at the top of this company but I didn’t know it is “the boss” so to speak….
Thanks again.
You are awesome! This information is priceless . I bought a Video cam to use for delivery’s! Hope to cover all bases and protect my job that I love!
Glad it was helpful! Thank you for commenting. Let me know how that video cam does for you!💛
Thank you so much for this. It is truly amazing 👏
Great information. And I appreciate your compassion for others.
A plus for AI, it’s not subjective. Everyone has a fair chance. This information will help me become an even better shopper! 🙏🏽
Awesome! I hope it helps! Knowledge is power. Have a great weekend!💛
Awesome info Jen!!! So appreciate the energy you put into your videos! 💙💚💙
😘💛
Wow what a great video. Had extreme circumstances that I useat 1qd for canceling. Two being had 2 shut down because of hackers. My rating still at 4.94 but 4 more 5 stars. Currently with 50 5 stars, 1 (4 star), 1 (3 star). My cancel rate is 10%.(definate limited me) Speed metrics are 101 pick speed, 17 checkout = 118 total(thanks to produce trick pick time came down from 112 to 101. Working now on every metric now. Thanks again for what you do!!
Terry! Thanks so much! You are doing great! Keep up the great work! 💛
Jen thank you for your hard work and answers to many questions ❤️
I am happy to do it. I appreciate your support. Trying to do what’s right here. 💛
Thanks Jen I appreciate your video.
Thanks for helping us shoppers protect ourselves as much as possible! I've been shopping for a couple weeks and although still a 5 star shopper and IC has passed my expectations by easily making $100+ per day, I feel like I have those inevitable bad ratings or chance of deactivation lingering over my shoulder.
Just cancel batch if you got a bad feel about your order if the customer is mad about something when you're chatting with them ir if too many items are out of stock it's best to just cancel so you don't losr that 5 stars because the customer will give you a bad rating just for items being out-of stock.
Just be aware and cautious💛 you should be good as long as you don’t make the algorithm mad. 💛
@@zlord1199 yep think that happened yesterday! So much stuff was out of stock at this store and when I got to the house the guy says "they were out of everything huh"? Well ya, I can't really help that .....
@@JENontheGO Thanks! I jinxed myself with this comment and woke up with a 4 star with no reason given and 4.95 rating. It's still says above average tho.. but I started seeing Sam's Club batches today that don't pay good and alot of items lol
Instacart is super busy every day 24/7 in central Florida, I cancel all the time, no problems so far..I'm rockin a 4.95 and saw huge paying batches today, I guess it just depends what part of the country you're in thank God I live in Florida
Hi Cagey! This is good! Happy to hear Central Florida is busy. My daughter lives in Orlando and has been on a waitlist for Instacart for six months! Ugh!
@@JENontheGO wow, I feel fortunate
You are a gem Jen. I appreciate you taking your time out to educate us.
💛you, Sheryl!
great video alot of good point and things to think about. congrats on 4k!
Thanks so much, GigLife! I hope you are having a great week! 💛
Thank you for all you do! This is super info.
Thank you so much for this info! I'm a a 5 star and no batches anymore
If Trust & Safety have less than 20 humans working in that department, no wonder my request to have alcohol orders removed from my queue has been ignored since Sept 10th. 😆 Jen this was amazing content. The research you do is appreciated.
Always my pleasure, Joe! Shoppers just need to know what they’re dealing with. Information and strategy is everything. Have a great weekend.! 💛
It’s all about supply and demand it’s a capitalist system! The word is getting around about the easy money that’s why you aren’t getting batches I noticed during the week I get minimal batches but on the weekends I can make $200 a day it’s supply and demand another great video beautiful Jen
Fascinating! Thanks for the empathetic and informative video. I think instacart is among the first of many companies who are going to begin using AI /algorithms to make executive decisions and company policy. Hopefully, it doesn't snowball into a 1984 scenario 😬
Thank you Jen! We Love you more 😘
You’re so right! I know someone who’s car and phone got stolen while working for them. Guess what they did.... nothing
Just a short storyto tell.I had a customer who wanted shredded meunster,unfortunately they were out of stock.I texted her and let her know.She texted back that she'd like a bag of any shredded cheese.I then asked her if she'd want a bag of sharp Cheddar or a bag of mild cheddar.She texted back " that's fine" What? That didn't answer my question.I texted her again to specify which cheese she wanted,no response,so I chose one for her.Thought you might like hearing this story.I'm sure you could probably write a book about your experiences. Stay safe & happy shopping!
Hi Roger! LOL!! We’ve all been there. At that point you trusted your gut and did the right thing. I just don’t understand why customers aren’t a little more attentive to the app! It is so stressful to assume with the customer wants. Drives me crazy!! Lol 💛
I've had that happen alot too. I now in a nice way say "be specific so I can get exactly the one you' d like " then I might joke that I'd take each flavor so let me know🤗" its worked good for me so they will give me brand, amount, size etc. Hooe that helps🤗🌼🌹
This happens all the time. Like when I take a picture of selected items and ask, what’s your preference? And they reply okay. So annoying.
They really need to fix that ASAP.
If you're denied when appealing deactivation, you can't EVER get back again, regardless of the proof you have? That's horrible.
Beyond horrible! 💛
@@JENontheGO I got a dash cam for this specific reason, but to know you can't even appeal it is very unmotivating. Just extra anxiety every day
I don’t think that’s true
Thank you Jen.....this helped alot
Ive delivered to the same people quite often in the next town over. One time I was two cities over and I still received that customers order. So I can see how it links orders up with shoppers. I'm glad it linked me up with them because they tip well. Lol
Thanks you , for your hard work teaching us , whit all this about instacart, I live in greenfield MA, and I don’t use RUclips but for some reason I start watching your videos, thanks you 💕😊
Hi Jose! We are in the same state! Happy you are watching. 💛
Thank you. This goes above and beyond the Call of Duty
Hi Annie! So important for all of us to know! 💛
another informative video, You are the gig workers champion!
Hi Gail! Thank you for your support! Can’t do this without you guys! Have a great weekend! 💛
Vote for Jen for CEO!!
Vote for Jen for CEO!!
LOL. Thank you, but I don't wan't it! HA!💛
I have noticed with my account lately that I went from a 5 star to a 4.88 rating due to having customers say they never got their order, or they have missing items, or items were damaged. I started photographing what’s in the bag after I hit confirm arrival and send those photos through message with the customer…because everything you type or send to the customer is recorded this way. I also make sure the house number is in the picture and I also send that in message as well as at the end before I complete delivery. I send a fraud report on the customers that make a complaint because I have proof that nothing was missing or damaged and that they got their order. I also and especially, take photos of cakes and flowers and fragile things because it proves nothing was broken or damaged.
I notice that when I cancel orders..my cancel rate is 11% right now and that’s the highest I go at any given time…it goes up 1% every time you cancel a batch…that I don’t get notifications of batches until AFTER that Bach was already accepted by another shopper. If you do enough batches, your cancellation rate goes back down pretty quick and your rating goes up.
I have lately just stopped shopping for customers and pick up mostly deliveries, which start to show up later in the afternoon and evenings. I hate shopping for customers lately because they just don’t pay or I have found that customers are leaving a big tip BEFORE you shop, but when you complete the batch and go back in to look at the batch, the customers have dropped the tip down to the lowest %..sometimes that can be $3-$4 or more. That pisses me off because I accept a batch based of number of items to shop, batch amount I can cash out upfront and tip. So I’ve gone to mostly deliveries. I had 4 deliveries in one batch today, all within five to eight minutes of each other and the batch was $63! My day was done right there because it was past the limit I set myself for each day for how much I want to make in any given day. Sometimes I get really good delivery batches.
Just some thoughts to think about.
but tips are also dependent on price and customer tips a percent , whatever they choose, so the app will automaticslly adjust, not the customer. Example. Groceries cost 120 as batch starts, tipped ten percent, which equals 12 dollar tip. Now you start shopping and continue, you cannot find items cuz its out of stock and refunded to customer instead of replacing. Now say at checkout , total comes to 80 instead cuz of the items refunded. App automatically adjusts, customer still wants to tip 10 percent of total, which is 80 now , which then drops the tip to 8 dollars, ten percent of 80. Lesson here, always replce or even upsale like at a server.And of course Great customer service, memorable customer service.
How do you do delivery only order instead of full service order?
Thank you for your knowledge !!!! Much appreciated .
I remember you saying that prices are different for customers.
You know when you're getting fruits n veggies and have to weigh them. It will say, the customer expects 2.15 lbs.
I spoke to a customer today just to verify if this was correct.
She had no idea that we were showed that. She didn't put that down. I told her she can write notes under the item and we will see it.
This is why there's a difference. I always verify weight and quanity with customers. Instacart puts a lot of things down.
Very smart! Yes, definitely be as accurate as possible when weighing fruit! 💛
Instacart needs to go everything you explained is spot on , Thankyou, I have sat for hours and not a batch and when I contact support I get the same answers oversaturation and not enough batches to go around but that is BS because I see instacart shoppers delivering even on slow days , they need to ban these types of services and find something to apply to people's needs on a honest platform .
They need to cash the algorithm because artificial intelligence is not an answer for getting batches , sorry it was a little mixed up in my first above sentences . Just a quick question: Is there any way around other people capitalizing on batches ??
You’re missing a very important factor here, and that’s the quality of phone and processor speed to download the batches to your phone. This is actually a very big deal and far more important than people think it is. For example, if you have a Galaxy Fold, opposed to a person beside you with a IPhone, the Galaxy will get orders significantly faster before it even downloads to the iPhone. So, be very mindful of this. Many people are not even remotely aware of this. You will always get the bigger bang with an Android phone. I actually had to transition over for this specific purpose
Glad someone finally mentioned it what I always wondered
I was thinking about switching back to android anyway
You’re phenomenal. Thanks so much. 💞