Lawyer Explains: Can You Trust Your Student Loan Servicer?

The student loan servicing changes have many borrowers feeling anxious about their loans transferring to companies like MOHELA. In this Q&A, we tackle the concerns of Samantha, a 28-year-old worried her new servicer could mishandle her loans and derail her on the path to forgiveness.
We'll cover tips for ensuring your payment histories and employment periods are accurately tracked regardless of the servicer. You'll learn specific steps to take if your servicer provides inaccurate information or misapplies payments, including escalating to the ombudsman.
For anyone feeling at the mercy of their student loan servicer, this video provides guidance on safeguarding your financial interests and asserting your rights as a borrower.
🔗 Helpful Links:
What Is Sloan Servicing? (video): • Sloan Servicing: What ...
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CREDITS
Hosted by Stanley Tate and Emma Head
Editing by Helena Santín
00:00 Can you trust your servicer?
01:17 What to do if your servicer screws up?
06:39 Is it worth switching servicers?
08:36 How to protect yourself against servicer errors
10:23 Should you aggressively pay off your loans?

[@mvp019]

I have a topic suggestion. I know borrowers can be discharged for total disability, and you have already discussed that in earlier videos. How about borrowers who are well into their late 60s or even 70s, who aren't technically "disabled" but are just simply too old to hold down a job and, if they tried, would suffer health consequences (assuming they could even get anyone to hire them)?

[@stanleytate]

We'll add it to our list.

[@catherinekuntz8306]

I am in the same situation with Nelnet