The company service on this earth and moon mat is exceptional. I ordered the grounding mat from Amazon and it came in the tube, but the package and the tube have been cracked open and some of the pieces were not there. I tried to put a warranty on the map and it wouldn't let me so I contacted the customer service and within seven days earth and the moon sent me a new grounding mat plug testing plug and everything is good. I would highly recommend using this grounding pad.
Hi Leo, ideally you want to make direct contact with your grounding mat, however, you can place you grounding mat under a thin sheet. Many customers do it this way and have great results!
Hello @cookiemcpherson9225 if you are seeing all three with lights on, it means that your outlet is not grounded. It should only show 2 amber lights. Please reach out to us via email info@earthandmoons.com or via chat www.earthandmoons.com/ so we can better assist you. Hope this helps.
Can you clarify why I need to work up to 30 minutes? What happens if I don’t? What would happen if I got a new grounding may, plugged it in and sat on it for, say, 2 hrs? I’m just trying to understand. Thx
The company service on this earth and moon mat is exceptional. I ordered the grounding mat from Amazon and it came in the tube, but the package and the tube have been cracked open and some of the pieces were not there. I tried to put a warranty on the map and it wouldn't let me so I contacted the customer service and within seven days earth and the moon sent me a new grounding mat plug testing plug and everything is good. I would highly recommend using this grounding pad.
Is there a top side/bottom side of the mat? Or does it work equally well regardless?
Can you put it under your mattress cover?
Hi Leo, ideally you want to make direct contact with your grounding mat, however, you can place you grounding mat under a thin sheet. Many customers do it this way and have great results!
@@earthandmoon.officialsilver sheets ok?
lol mine came in a plastic bag no fancy tube 😢
Why do a have a additional 3 prong plug with two Yellow lights and one red
Hello @cookiemcpherson9225 if you are seeing all three with lights on, it means that your outlet is not grounded. It should only show 2 amber lights. Please reach out to us via email info@earthandmoons.com or via chat www.earthandmoons.com/ so we can better assist you. Hope this helps.
First what are you suppose to feel…I don’t feel anything and I followed all directions.
You won't feel anything, but I would strongly suggest you do this in 10 and 15 minutes till you get up to the recommended 30 minutes.
Can you clarify why I need to work up to 30 minutes? What happens if I don’t? What would happen if I got a new grounding may, plugged it in and sat on it for, say, 2 hrs? I’m just trying to understand. Thx
What size is the mat in front of you?
Queen size mattress cover
The sound on this is utterly terrible