Part 1 How To Double Your Restaurant Sales - Alar Ojastu

This is part 1 of Alar Ojastu's keynote speech @ Vapiano World Conference 2010 in Estonia, Tallinn. The speech is focused on how to double the sales within a year in any restaurant by making the average customer return 1 extra visit per month and spend 25% more on each visit.
Please leave your comments and share your experience.

[@xiomanaxoxoxo3212]

People are not the business its the SYSTEMS, BUILD THE BEST SYSTEMS, then hire well, and the system will help them become great. I also agree, the best people have passion, don't look at resume, look at passion for hospitality. Hire for attitude and train for skills. AND REWARDING YOUR BEST OMG THAT WAS GOOD...yes..

[@soojoh61]

I just registered to open a small restuarant. I totally agree with your theory that someone with great attitude can be trained. I have 25+ years in customer care and hospitality industry, I observed a collegeue that i worked beside , and unashamedly recruited her for my business. She has great attitude and passion. I could envision her behind the counter serving customers at my business. Thanks for the videos they are a great learning tool , i have asked my co-worker to view it as well

[@bluestarrevenue7598]

Thanks alar,, this was very informative. I love how you said the #1 job of a restaurant owner is recruiting. The way you explained it was a wow to me.

[@Diegox479]

Wow. Just finished watching the 3 parts of your video. Very amazed! I'm now inspired to try this in my restaurant. Keep up the good work.

[@therestaurantguru6890]

Great video, thank you! My mantra has always been "hire for attitude, train for skill". It served me very well. You are SPOT on! Lol. I wrote that before I got to that part in the video!

[@ManuB3581]

The Restaurant Guru Cant agree more attitude is perhaps the most important thing .

[@nieanpanerio]

yes correct hospitality is the key for customer loyality

[@amgedkazamel7587]

That is really awesome and I do believe in all what you said

[@clifb.3521]

"hire to make a difference" -fantastic!

[@PrashantKumar-fm7dx]

Wow!! It's really true..

[@alanhint]

@Diegox479 Thank you for your comment! :) Let me know, how you're doing and if you have any questions or ideas, just feel so free to write me: [e-mail]

[@KeithofRoss]

Thanks for posting! GREAT video!

[@boukibra6244]

I TOTTALY AGREE WITH YOU
Regarding from Ebrahim
Morocco

[@openid8732]

absolutly amazing

[@ajayubaledubale2048]

Really very informative. ..

[@SuperJohn0927]

attitude what that mean if people come in with anger .what come in don't even look at you ,what come yell at you ,what come in to negotia the price even you profit is lowest .check my son is waitrers.family own we are the best team

[@raibangdel]

thumbs up..sir

[@philsmith864]

What are the names of bars or restaurants you have owned?

[@noushad_ranani]

Oh. that's a hard a question.

[@chimptravel9331]

Just go to rewardloops.com

[@El-Buddah]

The sound when he swallows water makes me cringe.

[@MemeMix96]

Chup kr b kutty