This was a few years ago but I was on a business trip to Washington DC. I was late getting to the airport for my return flight, the doors were closed to the jetway and everything. I just politely spoke to the gate agent and said. I know I missed my flight, can you tell me what my options are? She asked if I checked any bags, and I said no, it's me and a carry on. She just said, give me one minute. She picked up the phone and called one of the flight attendants onboard the aircraft and asked "Is 41F still open?" The flight attendant said yes. Then the gate agent said okay, open the doors, I got one coming. I just said thank you so much ma'am, I really appreciate this! Just be kind people! It works a lot better than being an A**hole!
I actually mistakenly switched passports with my brother and I only realized it after having coffee at the check in. I only had 15 minutes left for an international flight and he came through. 1-5 minutes left, they opened the gate for me and didnt retract the skybridge during that time, thank God. MOST of the times, communication with manners works.
I applaud this side of you. No nonsense; no false sympathy; just honest commentary. You're right about the Constitution, as well. I was on a flight with a woman that was refusing to follow the animal policy before take-off. I was directly across the isle from her and am a large individual. The flight attendant told the woman that when the police got there, they would probably have everyone deplane before dragging her off. This got everyone pretty angry. She said she would fight the cops. I stood up, towering over both and asked the flight attendant to ask the captain if it would be okay for me to just drag the woman off the plane unconscious. The flight attendant took the opportunity, perfectly, and asked the woman if she felt safe with me while she went to call the police. The woman left immediately. Another passenger bought me a beer and my wife a cocktail during the flight.
When I first started watching Kelsey I learned sooo much about what goes on before, during & after a flight. I have so much more respect for the employees. I was never unkind, always on time but really had no idea what was going on behind the scene and in their brains! How many times I listened to passengers whine and moan about the most mundane things. So thanks for getting us where we need to go and your patience with so many entitled folks. And Kelsey, thanks for the education.
I was late for a flight once. Totally my fault. She said I was too late. I said "Oh, really? Oh no." I put my head down because I felt so bad. She saw that and said "Hold on, wait, I can try and figure this out." She got me on the next flight. I said "Thankyou SO much you saved my day!"
I was late the one time I trusted my sister to get me to the airport on time. I ended up rebooked in first friggin' class and was only about an hour late.
Ive been late for many flights, almost always my fault, The normal routine is to tell the airline personal "Im sorry, Im stupid, please help me" I have always gotten on a plane with in a couple of hours, a couple of times I even got upgraded.
In my grief and hurry to book a flight across country for a close relative’s funeral, I mistakenly booked for a night departure instead of morning. I was so exhausted and overwhelmed that I burst into tears. The Delta agent hugged me and promised to help. They got me on the next flight out. This was almost 10 years ago.
A CRASH ruining YOUR flight? I'd say it has more ramifications than just you. Back in the 70s, kids, such as I (13), went unescorted on planes. This was the time of hijackings, etc. The only guidance from my wonderful parents was not to say the words, "hijack" or "bomb". However, it was still an adventure. I would wonder why you listen to this channel if you are worried about everything that might happen.
@@MrSupercar55you think they stopped? There have been over 20 since 9/11. 2 in America recently. The main stream news just doesnt talk about it. There are more important issuse of them to cover like getting men into women's restrooms for equality.
@@John-ih2bx You act like if the plane crashed and killed a bunch of people he would say the flight went well as long as he survived. This is a false interpretation and very uncharitable. I kinda doubt it was any different 50 years ago, but now days everyone says you get a ticket for "your flight", you take a taxi to catch "your flight," you find "your terminal" for "your flight." Obviously there's still other people on the flight. But "our flight" means you're traveling together with people you know. Also kids can and do still fly alone, just more rarely, and everyone still tells them not to say bomb/hijack because it's essential. And if you're worried about something you should learn more about it because it's natural to be more afraid of things you don't understand.
In 2019, I got a call that my father was dying. I booked the first flight out of Stockholm, Sweden, where I live. I had to go to St. Louis connecting through Chicago. I had a 2.5 hour layover, thought that would be ok. Spent 2 hours clearing border control, O'Hare is insane! By then I was crying, tears and snot flying. A United agent helped me get to the correct terminal, issue my paper ticket, and alerted security that I needed to bypass the 200+ in line. When I got to the gate, it said it was closed. I collapsed onto the floor in tears. The gate agent came out and asked me what was wrong. I told her the story and she said, "we have a 45 minute delay. I'll get that door open for you." I made it to my dad. Say what you want about United, but they have some good people working there.
My sister and I had to go to an adjacent gate on a connection in Atlanta to try to see our dying father. The flight crew wouldn't expedite our deplaning, and they had closed the door on the departing flight. No matter what we said it was too late. Until the pilot opened the door and got us and a couple other people on the flight saying it was ridiculous they were talking budget cuts while paying customers are left in the terminal like that and he was done with it. He was an absolute HERO.
@@davidcole333our last trip that involved flying my husband had planned a generous layover in Atlanta, but…. Some weeks after we had bought the tickets, the airline changed our flight time on one of the three hops, creating a shorter layover in Atlanta than we would have liked. The morning of our departure, we received text messages informing us that our first flight would be be greatly delayed (enough to no not bother leaving home for quite a while later than planned), so my son in law and I ran an errand to the next town over in the opposite direction) While he and I were out, we got another message saying the flight was underlayed (not as late of a delay as previously reported) Quick, cut errand short and hurry home to get my husband. That delayed first flight meant that we *just missed* our second flight by minutes. If that. The airline computer quickly rebooked us on a later flight from MSP to ATL… And the airline thus gave us a 15 minute layover in Atlanta. Thank goodness for the nice gate agent at our last departure gate who cheered me on as this chubby grandma ran as fast as I could manage and was the very last passenger to board the last flight of the night from ATL to our final destination. The FA even gave us each two of the cute little water bottles that had been waiting for first class passengers 😊
Sat 4 hours on the tarmac in Atlanta due to "no open gate". Missed my connection to DFW (Spirit airlines). Given no voucher or hotel credit and left stranded in Atlanta Airport until next day.
Yes. I was thinking the same thing. A badly-trained "service dog" would probably have gotten upset by the jerk's bad behavior and added to the problems. A real service dog behaved properly.
Two people, both with EXTREMELY well behaved dogs, both of which looked very confused. Maybe both of the dogs had been covered with apple juice before?
@@jamesknapp1454 A fellow service dog handler and I nicknamed these "Xanax dogs" because they're usually an ESA someone slapped a vest on to haul around with them.
I learned many decades back, you don't insult, scream or holler at the person who potentially can resolve your issue. Once a heated exchange starts, it's over.
True. Last week I went to the DMV to renew my car registration. After waiting about 30 minutes for my turn I went to the clerk who looked at my paperwork and she insisted I was missing a document (that I would have had to get from the company where I leased the car). It was annoyed but I thanked her and told her I would return with the document. She then called over her supervisor and a minute later she handed me the renewed registration. She never explained why she was able to renew it with the document. I just took it as a win. Had I been a raging a-hole she would have just sent me away without the renewal. It's nice to be nice all the time, but particularly when you are dealing with someone who can help you. Or not.
I once had to travel London to Newark and after sitting in the plane for 20 minutes, we all had to de-plane again due to some technical fault. Outside, one of the passengers then lost it and screamed at the gate attendants something about horrible Americans and him getting to his destination fast. The poor gate attendants were super chill. For almost 1 hour, they were berated by the guy until everybody settled down. High respect for the employees of the airline. We ended up leaving 7 hours later, fortunately without further yelling. I was glad they found the fault on the ground and not up in the air.
Something like this happened to me a couple times. Got delayed for hours, one was due to weather, the other mechanical. A few people were saying how unacceptable this is , not getting another flight and why being delayed so long. Really people?? Like you said, better finding faults now than in the air. Yup, I’ll take safety any day. Be safe & God Bless.
I'd rather arrive late in this world, then early in the next ;-) @Suburp212 Was that passenger still allowed back on the aircraft after the problem was fixed?
Its always so refreshing to hear your voice of sensibility on youtube. Thank you for reassuring us thare there are some people with inteligence still in this world!
I have been following 74gear for over a year now. While on a flight into Seattle I experienced my first go-around during a landing. It was very foggy and evencI was shocked how close we were to the ground when I could see out the window. The first thing that came to my mind when I heard the engines spool back up was Kelsie's voice saying "just do the go-around and try again." Once we got back up and leveled off the captain came on the intercom and told us they had to go around because they were not able to meet minimal visibility requirements. Thanks to all the videos, it was actually fun to experience. Only cost me one olympic sprint to my next flight which I was endanger of missing due to the extra time spent in the air waiting for the fog to thin. Delta let me deboard first so I had the time to make my next flight and I did.
And... and... they don't fight for the rights when they are slowly ripped away from us. Blood was spilled for those rights but they just want to get their likes. Deplorable. Thank you for your comment. Ya'all take it easy. 😊
20 years ago, I barely missed an AA flight. I hit the floor out of breath panting (because i ran so hard to make the gate). The ticket guy goes, “I’ve seen 2 people have heart attacks that way. There’s always another flight.” He then, right there at the gate, rebooked me on a flight 3 hours later. Up to that point, I thought if you missed a flight, it was just ‘too bad, buy another ticket.’ True story
Sometimes it's random key punching. Sometimes we're verifying the claim of the consitutional lawyer in 17C that James Madison specifically guaranteed his right to a third carry-on.
Kelsey, you are a Gem. I am a nurse of MANY years and I too have seen my share of dumb ass people. Whenever a situation happens at work I KEEP MY COOL. Once people start yelling I view it as they have lost control. I also get a kick out of people that threaten to sue me. Imagine that…coming out of the mouth of an individual that is probably not a lawyer or a paralegal. I follow my facility’s policy’s and procedures so I don’t get myself in the wrong. First approach is to always ask calmly & listen to the concerns of the other party and go from there. Yeah, cargo doesn’t talk back! Have a good one.
As a pilot myself (and a bit of a legal nerd) I pay attention to aviation laws. Every once in a while, Congress manages to show up to work without yelling at each other and send bills up to the President for signing into law. This year, Congress passed the "FAA Reauthorization Act". In May 2024 it became law. While it isn't a quick read, it is something all pilots should read, and passengers should breeze through. Maybe pay particular attention to TITLE V of the law, "Passenger Improvements." Of course, it has an entire subtitle dedicated to Accessibility. You may be interested in the section devoted to Increase in Civil Penalties if you are a troublemaker. In short, they've tripled the max fine to $75,000. This doesn't include the money the airline will sue you for delaying a flight. So it potentially can be much more. In summary, the FAA doesn't joke around when it comes to interfering with a flight crew and safety. Do whatever they ask, as they will win. If you have an issue, take it up later by filing a grievance with the FAA. Once a flight crew believes you can no longer follow their directions, you become a safety issue and will be removed.
Anything notable you want to share in the accessibility section? I know advocates have been raising the issue of lost and broken mobility devices for forever, has any progress been made in that regard?
When I was operational emergency services. One of my favourite lines was “You are able to make your own decisions until you make a bad decision; you must of make a bad decision, because I’m here now. It’s now my turn to make decisions for you. That being said, I’m not an A-hole, I don’t want to babysit you, so let’s just get up and let’s go”. 8/10 times it actually worked
I worked security then as a property manager in skid Row Los Angeles and people demand money like they do. I would tell them it is unfair of me and I would be doing them a disservice if I support them as they are a grown man or woman. As a grown man or woman it should be their goal to be self sufficient. They do not pay their utilities and have their single room subsidised by the government so there is no reason why I should give them money especially when I work and they do not yet they run around town and even fight each other physically. How disabled can they be if they can throw fists? They should be giving me money to protect their building. 😂😂😂
Thank goodness I have never encountered any of these kinds of things on a flight. I love watching your reaction to these kinds of videos. Thanks for the laughs--especially, the apple juice.
Sadly you're right. Too many people aren't held accountable these days. And there's no freaking shame anymore. He held up an entire flight of people but he doesn't feel bad about it and he's not ashamed of his behavior. Thanks for sharing.
I was called from the hospital, 3000 miles away, to my mother's death bed. Although I knew the end was close, it still hurt. The airline people were wonderful (American Airlines). It took several flights and almost 33 hours from my phone call til I finally landed, got my rental, and arrived at the hospital. But they got me home in time. I was treated with tact and, at one really short time to connect, I was allowed off the plane first. No one objected; no one argued. I was grateful and contacted the airline afterward to express my appreciation as well as thanking the crews as I deplaned at each leg of the trip. I got home in time to say goodbye to my mother. I can't imagine ranting about my little problem if things hadn't gone so smoothly. I discreetly told airline personnel what my need was, and I was quietly, tactfully, and efficiently accommodated the best they could. I guess the lesson is, act like a civilized human being, have good manners, and show a little gratitude.
As a person who has worked many years, in one form or another, in the service industry, I can definitely tell people that being a jerk immediately makes me not want to give them what they want. What’s more, I’m actively trying to make their day worse now. They need to understand that I have a job & while I may have a little leeway, there’s only so much I can do. If someone gets rude, I’m gonna use my leeway to the other side & get petty as hell. I simply wont tolerate that kind of behavior from people.
Glad that AA pulled through for you! Personally I’ll never fly on them again because I missed a connection when we took off 30 minutes late and had a 30 minute wait at the gate in DFW because “we didn’t have a gate agent.” 9 hour wait in the airport later for the next flight I find out the flight they rebooked me on was delayed by another 3, and later found out it was due to a passenger counting issue when they had everyone deplane and reboard for a maintenance issue. Then they did that 2 more times before they took off.
I can't verify this, but one flight I was on, someone was in this situation. The flight had been delayed and they were going to miss their connection. Apparently the flight crew requested priority landing and the woman made her connecting flight. Be nice, let people know. Things can happen.
@@goldenageofdinosaurs7192 preach! I'm a civil servant, so my clients are "everyone." Every one of my colleagues takes the same approach as you If someone provides constructive feedback, even in the form of a often frustrated complaint; we'll attempt to honor their request; assuming it isn't technically wrong/unreasonable If someone is entitled ("I pay taxes!"), denigrating ("I see you lazy city workers standing around, so you have time for me!"), or just an a-hole (no example needed)... You better believe I will go out of my way to do the opposite of honoring their request, as much as I can within the confines of the laws(re:policies) I operate under
Living in a foreign country, I have my fair share of flights. I encountered rude - or maybe just stressed - flight personnel. The tactic that worked 100% until now: Be absolutely friendly, apologize for having a request, thank them profusely afterwards, pointing out that you really appreciated the service. Most of them even change their demeanor - and then you realize, someone was probably just rude to them, and you just turned their mood around a bit. Just understand your mission when interacting with flight personnel: You want that refill, that coffee, that pillow. You are not there to win an argument, you are there to get from A to B, and if the stars align, you get there with comfort and good service. "Showing them" is not part of that mission, and actually really counterproductive.
Word. I have been flying extensively around the world for over 20 years now. The one thing that gets you priority treatment is politeness and appreciation. More than once have I written in on a airline's website to show my appreciation of a specific flight.
The problem is not the airline because they have a customer to lose but security and passport control. I have had security officers pulling my pants far open and look at my private parts without pulling me into a private area before or warn me and there's nothing you can really do against those creeps, he looked gay so you never know if he just abused you for his sexual fantasies.
@@gentuxablewhere was this and when? It sounds like plural, implying it’s happening often. You haven’t addressed that in your comment. How does someone “look gay” I know security is strict, you have to acknowledge this when you travel, but if this story is fully true (it’s not) then file a complaint and get what you deserve in compensation . 100% B/S
Honestly, some people do have disabilities where they can walk a short distance, but can’t stand or walk for long periods, so a chair helps them while they are waiting, then they walk off the plane onto another chair because they can’t do the long distance. It’s not just wanting to be on the plane first.
I have a pilot relative who chose cargo flights after being discharged from military service. Cargo doesn’t complain like humans do. On a similar note, my favorite veterinarian prefers working with cows and pigs vs pets. Because he’s never had a farmer pull a weapon on him and threaten his life, whereas a certain dog owner did exactly that.
@@nvelsen1975 I don’t know what world you are living in… but not the one I live in. Pet owners were the ones demanding antibiotics for little Fifi when their dog or cat had a cold. A viral infection that does not respond to antibiotics. On days that he had to fill in for the small animal vet he’d come home muttering “treat the client not the patient”… meaning (some) clients were threatening to simply bad-mouth the clinic while others threatened malpractice suits for refusing to provide care (though the care they wanted wasn’t warranted, and defending a slam dunk lawsuit still costs time and money) The pet owner who pulled a weapon on my husband had insisted on the phone that his dog’s after hours emergency was an *emergency* that needed to be seen *immediately* despite the fact that it was the middle of the night and we were under near blizzard conditions. The dog had fleas. The owner was inebriated, forgot his switchblade next to the cash register, when he came back in because he “forgot something”, he brandished the blade and said “if my dog dies, I kill you”
@@nvelsen1975 I thought I left a reply earlier today, but I’m not seeing it now 🤷🏼 Bottom line… I don’t need your belief to know what I have lived through.
This comment thread makes me want to send a consignment on a flight I know Kelsey will be working, with signs stuck on it saying things like "give me snacks" or " I want an upgrade - it's my constitutional right" 😂
Totally agree, hold the line and hold people accountable. A person who argues with the crew is going to end up doing so in the air and then upon landing; not only creating a horrible experience for everyone, but also a safety risk in an emergency.
Oh honey, you are SO SO good at these types of commentaries! You’re, of course, good at all your videos and you excel at the snarky ones. I laughed out loud and watched it twice. Brilliant. As I’ve said before, you belong on the BBC. much love my dear. ❤
@@BeeWhistler It's always possible to transition from being polite to being rude. Transitioning from rude to polite is usually impossible and when someone manages it, they never do as well as they would have starting polite.
I am pleased to remember when flying was an adult adventure (1960s). Always suit and tie and shoes shined. It was a time when you could get to the airport 20 minutes before your flight and your family could walk you to the gate to see you off. It was a time if the flight was over a meal time you got a full meal (breakfast, lunch or dinner). Something happened in the 1970s and airplanes became Greyhounds of the air. I took my last flight in the 1970s and decided if I can not get somewhere by car or ship (cruising) I am not going. Progress I guess, but not all progress is good.
I remember those days too. I became a travel agent in 1975. In 1978 the airlines were "deregulated" and could charge what they wanted. Before the airfares were set by the government and everyone charged the same price. So this is when discount fares appeared and planes became buses with wings. We can thank Pres. Jimmy Carter.
1) Airport security became a thing 2) the CAB went away and airlines could now compete on price. Prior to that, service was the only way they could compete, if at all (you needed prior gov't approval to operate a new route)
@@amelias.2509 Prices and routes were deregulated. There are still oodles of FAA regulations. Carter proposed eliminating the CAB not because he was pro deregulation, but he thought it would act as a poison pill and disuade Congress. It didn't. And good for us. Service may not be the same, but we have way more flights in the air today and tickets are also way more affordable.
That’s your decision , but you kept yourself away from a lot of cool places! I think dealing with a few hours of discomfort is totally worth going overseas where everything is so different!
Oh Kelcey, you are KILLIN' IT this morning! From Doggie Missiles to Jetway Jesus...all the way to the NEW Preamble of the Constitution, you are worthy of your own comedy special! If this flying gig ever doesn't work out for you (we hope it lasts forever and you retire at a ripe old enough age), head on into comedy. You got this!
I just remembered this story: Thanks Captain! When I was in graduate school, I drove charter motor coach (you know, the big Greyhound type buses, but only charters). One of my charters drove some university students from one local university (not mine) to another for some sort of event. Similar to a airline pilot or a captain of a ship, as the driver, responsible for the 55 people sitting behind me, my bus, my rules! I literally had a full bus (55 people, and yes, we had to write down the passenger count). One young man came on visibly intoxicated (Nothing new, welcome to my world. There is a toilet in the rear.) On the way to the event, the dude vomited in his seat. After they disembarked for a two hour event, I did my check of the passenger area (I also noticed the same guy had soiled himself as he left the coach) and there was vomit everywhere. When the guy came back on, of course he chose a different seat. A young college aged woman came up to me and said, "The only seat left is covered in puke!" I went back, and gave this guy two options (He was easy to find by both look and aroma.): A) sit in the seat you soiled or B) I'll leave your puke covered butt right here. Luckily, he was a calm drunk, and just sat in his own mess. I don't know for sure, but I suspect that whichever group who chartered that bus got an extra bill to clean that seat.
No shame in flying cargo. As you're aware and as anyone that has to deal with customers can attest to, customers can often be the most demanding (and draining) part of the job. As the old joke goes; if we didn't have customers, this would be a fantastic job.
@@advorak8529 - sinecure? My "sine-cure" came about after I graduated from high-school and didn't have to worry about further examinations in trigonometric functions. No more afflictions of sines, cosines and tangents . . . cured!
Kelsey, I absolutely love you being a smart ass, as a told my students the key to being a smart ass to be smart first and you’re clearly shining in that regard so keep it going! Lol
Kelsey, I’ve been a gate agent for fifteen years and I work for a very well known US carrier. I can attest that the majority of the time I’m typing, it’s just random keystrokes. We’re all just trying to look busy when people are around.
Excellent, Kelsey! You said many things that needed to be said and people need to hear. If they're bothering to listen, that is. I thoroughly enjoyed ever minute of this video!
5:48 Kelsey, I’m an empath through and through and sob stories always tug at my heart strings. But I’ve been manipulated and abused for that empathy so many times I’m learning to see through the BS. And I just love your rapier sharp analysis here. It cuts straight to the issue. That girl’s issue was nothing to do with the airline or its staff, and she was clearly trying emotional blackmail to get what she wanted. And it didn’t work. Good job Allegiant!
People are so self-absorbed it is unreal. My last overseas flight was 10 years ago. The flight attendant asked if we minded shifting to the middle seat and window seat. An elderly passenger had just had surgery and was flying with his family to Europe. Since he had the window seat, it would be.a burden for him to have to climb over/past us to get to the aisle to use the restroom. No problem. Made some small talk with the gentleman. He was obviously declining in health and during snack and meal service he had trouble opening things, so I helped him. His "family" was several rows forward on the port side of the plane. They were having a very nice time. Not once during the 11 hour flight did any one of them come back to see how he was doing, if he needed anything or just to say hi. Unreal.
I have flown with my small dogs many times. They always have to be in soft-sided carriers and put on the floor between your feet for take-offs and landings. The rest of the flight they must remain in the carrier. Depending on the airline you can put the carrier on your lap, or it must remain at your feet. I have never been able to take my pet out. Sometimes, they don't want you to even put your hand in the carrier, this, of course, depends on your flight attendant. Kindness works very well when speaking to the flight attendants and passengers around you.
My first flight with a dog in a carrier was in an airport many years ago and I saw a soft side carrier rolling away from owner! Dog was inside. I would sit beside ANY dog and would love a lap dog for a trip!
Non service animals must remain in their carrier under the seat for the entire flight. This is sn FAR and non negotiable. The airline can be fined $10,000 and flight attendants can be levied a personal fine by the FAA for not enforcing the FAA regulations. This is why you now must have proof that your service animal has been trained as a real service animal. There had been far too many people claiming their dog, cat, rabbit, peacock was a service animal.
The Jetway J makes me smile,as a cripple with a “real trained medical aleart service dog” GSM 110lbs was better behaved nicer than many people on the planes today. The crews and staff were absolutely amazing in their treatment of my dog. I booked bulkhead seat so he had plenty of room without being kicked on accident of corse several times. Even bought a second seat. Once the empty seat confused the passenger count for a second . The flight attendant laughed when I said my dog is your missing passenger.
The dog in the first segment next to the lady in the wheelchair is so calm he/she is obviously a service dog. So the Jetway J comment, while funny, did not apply to her.
Yesterday I was stopped by a cop. I accepted responsibility for what I did, apologized, explained that I had been rattled, and he asked me to be more careful and told me I was free to go. It’s amazing what manners and acting like an adult will do for you.
LOL some people are just so unbelievably stupid and especially special. Thank you Kelsey, once again I do truly enjoy your down to earth take on these matters 😊
2:50 just a reminder that anyone can use a wheelchair at any age - I'm in my mid twenties and have to use my wheelchair when travelling in airports. Thanks for another great vid, captain!
Since I have a family member that is truly paralyzed and uses a chair, I would love a “Jetway Jesus” miracle. He recently flew with his para sports team so there were probably 10-15 wheelchairs lined up at the gate. Every one of those guys would have given anything to walk down that jetway. He also has a service dog but hasn’t flown yet. At 80 lbs she would be on the floor for sure! But if you are only using a wheelchair to get early boarding, rethink that decision and count your blessings.
I know, I am a cripple, how I long to be normal again, to be strong and tall and normal as I used to be. Here I am, retired comfortably with money but am limited in useing it to travel or playing tennis again.
Just always remember that most wheelchair users can stand or walk for some periods of time so getting up from a wheelchair or walking now and then isn't a sign of 'faking' 🙏
And i have seen people completely abuse the system. Its not what it is intended for .. i feel the same about people that park in handicapped spaces. Being arrogant and entitled is not a disability .
Retired fight attendant here, and you are so right. Before all the special requests info (such as wheelchairs) were listed in the computer system, we had to preorder the wheelchairs needed by notifying the pilots, who in turn would call it into Operations on the ground. Upon arrival at the gate, it was very maddening to see all the sudden miracle healings while those wheelchairs were needed elsewhere. I always wondered if it was the airplane water!
Literally my ALL TIME FAVORITE VIDEO YOU HAVE EVER DONE!!! THANK YOU SO MUCH FOR DOING THIS VIDEO AND POINTING OUT TO ALLLLL OF THESE ENTITLED LOSERS AND GROWN UP TODDLERS OUT HERE THAT THEY ARE NOT WINNING - IN - ANY OF THESE SITUATIONS!!! AMAZING!!! LOVE IT!! ❤❤❤❤❤
Misuse of airport wheelchairs happens when deplaning as well. When I travelled with my 88 yr old mom, who could walk but not far, we requested wheelchair escort at time of booking - it was noted on her boarding pass. When we deplaned last, all of the wheelchairs were taken, and we waited more than 30 minutes for one. She always tipped the escort people, but had me push so they could attend to others. Her comment: "Use what you need, don't take what you want."
I love it! The Keyboard warriors are worse than you're depicting them, you're far too nice Kelsey! Always scanning the Terminals to bump into you in a not creepy and appreciative way. Keep the great videos flowing, I'll keep introducing people to the channel. Carry on you bright beacon of Airline storytelling genius!
The person in the chair has a service dog, so she definitely needs to be there, and I expect she is young. That service dog is doing his work so well. That’s a tricky situation for a working dog to be in. Edit: for the second service dog, I wish there was more context. A service dog is considered an extension of the person, not a pet. If you hurt the dog, it’s treated as hurting the person. I want to know a few things: did he buy a second ticket for the dog and if so was the policy clearly communicated? Did the crew explain the safety concern or just make a seemingly arbitrary demand? Did he explain that the dog is more effective at his job off the floor for some reason? Honestly, this genuinely could be discrimination that then escalated into an unnecessary conflict. They only show parts for a reason.
@@hantms severe turbulence is a thing. Can you imaging Fido hitting the ceiling and then remaining calm? Injured dogs can be dangerous. Ask any veterinarian. So of course the dog must remain on the floor tucked under the seat.
There's really just no reason to blow up at workers. 9/10 times they don't have the power to fix it, and the problems are practically all created by people way further up the chain than the person in front of you (for instance, airlines over-booking). I've been doing air travel since the time when you could go see someone off at their gate, and I've always found that just being calm and as nice as you can gets you so, 𝘴𝘰 much further, and you'll make someone else's stressful moment just a little bit less so.
Gone are amazing day's of relaxing and classy Air travel. Today it feels like your a boarding a middle of the night greyhound bus in in LA's downtown station.
Flying is certainly not "luxury and privilege." Everyone has the right to fly, but nobody has the right to misbehave and act like a spoiled brat in an airport or on an aeroplane.
@@larryp6671 Not how it works. Paying for a ticket doesn't make flying a 'right'. buying a ticket doesn't give you a license to act however you want and they still have to roll out the red carpet for you. Its just like, Not even buying a Car, a drivers license, the insurance, the registration, gasoline, maintenance, and the taxes you pay for the roads, makes driving a 'right'. They can take away your ability to drive any time. and if you think flying isn't a privilege or a luxury try walking to your destination.
I have a friend who has a cardiac alert service dog. She flies with him often, and not once has she thought it would be acceptable to have him on the seat beside her. The airline reserves the seat beside her for the dog, and he lies down on the floor in front of that seat. Also: even if that one woman's uncle had died, bereavement is not an excuse to be late for a flight. When my dad passed I had to fly to the other side of the world to bury him. I was an emotional wreck. I still showed up to the airport on time (and HUGE kudos to the crew of the KLM flight I was on - they were so kind to me that it made me cry even more).
I use a multipurpose service dog, I typically fly first class so that my 50lbs dog can lay on the floor in front of me without being too squished and so not to bother anyone else. She has had to task on the flight which involved jumping into my lap and then back to the floor. The only time I argued with a crew member was because they decided I couldn't preboard, but I can't wait in line because I risk passing out. A different crew member then reported that crew member to their supervisor though😅.
Hey Kelsey! I understand if you can’t anymore, but you should bring back the vlogs! I understand if your airline or time doesn’t allow it anymore, but they are so entertaining! Just seeing an authentic day for you is so interesting! Thank you and I wish you safety on your upcoming flights!
When I had an ankle/foot injury I had to use the wheel chair service because O'Hare is huge and I couldn't walk through very well. I didn't even realize there was different boarding priority when I requested the wheelchair service during booking. I felt kind of bad that I was "jumping line" when I could technically walk, but we should respect our injuries. It was slower deplaning so it wasn't like I even gained time. I am grateful to the airport staff for helping me get around because that would have been awful without help. Shame on the people who abuse this service -- there are a lot of elderly and injured people who do need help and the staff are already busy with them. The plane is leaving at the same time regardless of when you get on, so why be a jerk??
The ACAA requires that they allow a service animal on the floor, under the seat in front of you. Some animals /may/ be allowed to ride in your lap. All the usual rules about blocking aisles, emergency exits, etc. still apply. Even if he paid for the extra seat, they still don't have to allow the dog in the seat. All other animals (including emotional support animals) are treated as pets, so the airline will typically require they be in a carrier at all times or refuse to allow them in the cabin entirely.
I flew into San Antonio a few years ago and upon landing the Aircraft bounced twice. I’m an old AF guy and I just laughed a little. When we started getting off the aircraft the pilot standing at the cockpit door with a smile on his face. I said good lading. He said thank you. I then said the first two were kinda rough but you nailed that third one. He slapped me on the back and started laughing. He then told who I assumed actually landed the aircraft and we all had a good laugh.
Love the section on the guy with the dog!! Your explanation of the dog-hugging passenger's idea of the Constitution was fantastic! It's a shame I couldn't leave 2 thumbs-up!
This was a few years ago but I was on a business trip to Washington DC. I was late getting to the airport for my return flight, the doors were closed to the jetway and everything. I just politely spoke to the gate agent and said. I know I missed my flight, can you tell me what my options are? She asked if I checked any bags, and I said no, it's me and a carry on. She just said, give me one minute. She picked up the phone and called one of the flight attendants onboard the aircraft and asked "Is 41F still open?" The flight attendant said yes. Then the gate agent said okay, open the doors, I got one coming. I just said thank you so much ma'am, I really appreciate this! Just be kind people! It works a lot better than being an A**hole!
Love this. AND, this should go without saying, but when they say they can't open the door, we take it like an adult and still say thank you
@@itcangetbetterThis!
So true, and so sad that this even has to be said. It used to be blatantly obvious.
I actually mistakenly switched passports with my brother and I only realized it after having coffee at the check in. I only had 15 minutes left for an international flight and he came through. 1-5 minutes left, they opened the gate for me and didnt retract the skybridge during that time, thank God. MOST of the times, communication with manners works.
Yup ya catch more flys with sugar than vinegar 😊
Kelsey has become so much more frank and a savage since he got his captain bars and I’m 100% here for it.
becoming a captain has a minimum ego requirement ;)
i noticed the same, not sure if I agree 100% with him now but I guess Im happy he feel more confident
I Think Kelsey looks tired...I suspect he needs time off and a friend to snuggle and take care of him.
Speaking as a 35 year pilot, there is NOTHING savage in the dozen videos I’ve viewed on this channel.
"Apparently it is not acceptable to taze people or body slam people now." Kelsey, you are reaching peak levels of awesomeness! 🤣
Is a fist into the nose also not socially acceptable?
@@advorak8529I’m afraid that it is frowned upon too. The world is going to heck in a handbag, I say!
So how do you get them to comply?
I applaud this side of you. No nonsense; no false sympathy; just honest commentary. You're right about the Constitution, as well. I was on a flight with a woman that was refusing to follow the animal policy before take-off. I was directly across the isle from her and am a large individual. The flight attendant told the woman that when the police got there, they would probably have everyone deplane before dragging her off. This got everyone pretty angry. She said she would fight the cops. I stood up, towering over both and asked the flight attendant to ask the captain if it would be okay for me to just drag the woman off the plane unconscious. The flight attendant took the opportunity, perfectly, and asked the woman if she felt safe with me while she went to call the police. The woman left immediately. Another passenger bought me a beer and my wife a cocktail during the flight.
Might have to hire you for as many flights as possible!! Bravo
That's hilarious! I love that the flight attendant immediately saw what you were doing and went with it.
@@ahumanmerelybeing people don't give them enough credit. They're usually really sharp people and go through a lot of training for our safety.
new flight attendant specialization: flight bouncer
@@novicereloader 🤣👌
When I first started watching Kelsey I learned sooo much about what goes on before, during & after a flight. I have so much more respect for the employees. I was never unkind, always on time but really had no idea what was going on behind the scene and in their brains! How many times I listened to passengers whine and moan about the most mundane things. So thanks for getting us where we need to go and your patience with so many entitled folks. And Kelsey, thanks for the education.
I was late for a flight once. Totally my fault. She said I was too late. I said "Oh, really? Oh no." I put my head down because I felt so bad. She saw that and said "Hold on, wait, I can try and figure this out." She got me on the next flight. I said "Thankyou SO much you saved my day!"
Whats the thing. honey vs vinegar? 😂😂 i know what it is😂
I was late the one time I trusted my sister to get me to the airport on time. I ended up rebooked in first friggin' class and was only about an hour late.
Ive been late for many flights, almost always my fault, The normal routine is to tell the airline personal "Im sorry, Im stupid, please help me" I have always gotten on a plane with in a couple of hours, a couple of times I even got upgraded.
That same thing happened to us, my wife is good with the sad face lol
In my grief and hurry to book a flight across country for a close relative’s funeral, I mistakenly booked for a night departure instead of morning. I was so exhausted and overwhelmed that I burst into tears. The Delta agent hugged me and promised to help. They got me on the next flight out. This was almost 10 years ago.
used to be afraid of a crash ruining my flight, now it's the passengers that have me worried
Also some dei hires - like that one attendand having meltdown over being... misgendered.
A CRASH ruining YOUR flight? I'd say it has more ramifications than just you. Back in the 70s, kids, such as I (13), went unescorted on planes. This was the time of hijackings, etc. The only guidance from my wonderful parents was not to say the words, "hijack" or "bomb". However, it was still an adventure. I would wonder why you listen to this channel if you are worried about everything that might happen.
@@John-ih2bxI’m surprised it took a tragedy as serious as 9/11 to put a stop to the grim era of hijackings.
@@MrSupercar55you think they stopped? There have been over 20 since 9/11. 2 in America recently. The main stream news just doesnt talk about it. There are more important issuse of them to cover like getting men into women's restrooms for equality.
@@John-ih2bx You act like if the plane crashed and killed a bunch of people he would say the flight went well as long as he survived. This is a false interpretation and very uncharitable. I kinda doubt it was any different 50 years ago, but now days everyone says you get a ticket for "your flight", you take a taxi to catch "your flight," you find "your terminal" for "your flight." Obviously there's still other people on the flight. But "our flight" means you're traveling together with people you know.
Also kids can and do still fly alone, just more rarely, and everyone still tells them not to say bomb/hijack because it's essential. And if you're worried about something you should learn more about it because it's natural to be more afraid of things you don't understand.
"Jetway Jesus" I learned something new today 😂😂😂
Especially, landing at PBI (West Palm Beach) tons of "Jetway Jesus"
Jetway Jesus made me laugh so hard😂😂
Is very sad to see how they use the Lord's name in this way.
@@speedygonzales9090I’m sure that contrary to popular belief Jesus has a sense of humor.
@@speedygonzales9090I agree with you. They have no respect.
"And you thought I was dumb for mostly flying cargo" - funniest line yet!
Lol 😂😂😂
Legend
Sounds like a great way to travel if you want to sleep
In 2019, I got a call that my father was dying. I booked the first flight out of Stockholm, Sweden, where I live. I had to go to St. Louis connecting through Chicago. I had a 2.5 hour layover, thought that would be ok. Spent 2 hours clearing border control, O'Hare is insane! By then I was crying, tears and snot flying. A United agent helped me get to the correct terminal, issue my paper ticket, and alerted security that I needed to bypass the 200+ in line. When I got to the gate, it said it was closed. I collapsed onto the floor in tears. The gate agent came out and asked me what was wrong. I told her the story and she said, "we have a 45 minute delay. I'll get that door open for you."
I made it to my dad.
Say what you want about United, but they have some good people working there.
My sister and I had to go to an adjacent gate on a connection in Atlanta to try to see our dying father. The flight crew wouldn't expedite our deplaning, and they had closed the door on the departing flight. No matter what we said it was too late. Until the pilot opened the door and got us and a couple other people on the flight saying it was ridiculous they were talking budget cuts while paying customers are left in the terminal like that and he was done with it. He was an absolute HERO.
don't ever go through Atlanta with anything less than 2 hours layover.
@@davidcole333 If the inbound flight is delayed enough, you might not have a choice.
@@davidcole333our last trip that involved flying my husband had planned a generous layover in Atlanta, but….
Some weeks after we had bought the tickets, the airline changed our flight time on one of the three hops, creating a shorter layover in Atlanta than we would have liked.
The morning of our departure, we received text messages informing us that our first flight would be be greatly delayed (enough to no not bother leaving home for quite a while later than planned), so my son in law and I ran an errand to the next town over in the opposite direction)
While he and I were out, we got another message saying the flight was underlayed (not as late of a delay as previously reported)
Quick, cut errand short and hurry home to get my husband.
That delayed first flight meant that we *just missed* our second flight by minutes.
If that.
The airline computer quickly rebooked us on a later flight from MSP to ATL…
And the airline thus gave us a 15 minute layover in Atlanta.
Thank goodness for the nice gate agent at our last departure gate who cheered me on as this chubby grandma ran as fast as I could manage and was the very last passenger to board the last flight of the night from ATL to our final destination.
The FA even gave us each two of the cute little water bottles that had been waiting for first class passengers 😊
Sat 4 hours on the tarmac in Atlanta due to "no open gate". Missed my connection to DFW (Spirit airlines). Given no voucher or hotel credit and left stranded in Atlanta Airport until next day.
@@jacquelinejacobson6789 that’s 😳….
That’s just awful 😞
The lady in the wheelchair, I suspect, has a service dog, from the look of it's harness, and good behavior.
Yes that dog did look like a TRUE service dog… I’m so tired of seeing these phony “service” dogs that can’t even walk on a leash.
Yes. I was thinking the same thing. A badly-trained "service dog" would probably have gotten upset by the jerk's bad behavior and added to the problems. A real service dog behaved properly.
Two people, both with EXTREMELY well behaved dogs, both of which looked very confused. Maybe both of the dogs had been covered with apple juice before?
Yes - real service dogs are highly trained to deal with a lot of situations and be silent.
@@jamesknapp1454 A fellow service dog handler and I nicknamed these "Xanax dogs" because they're usually an ESA someone slapped a vest on to haul around with them.
I learned many decades back, you don't insult, scream or holler at the person who potentially can resolve your issue. Once a heated exchange starts, it's over.
Cash helps
Actually, this applies to everyone, regardless if they can help you or not
@@IzzyOnTheMove I agree
True. Last week I went to the DMV to renew my car registration. After waiting about 30 minutes for my turn I went to the clerk who looked at my paperwork and she insisted I was missing a document (that I would have had to get from the company where I leased the car). It was annoyed but I thanked her and told her I would return with the document. She then called over her supervisor and a minute later she handed me the renewed registration. She never explained why she was able to renew it with the document. I just took it as a win. Had I been a raging a-hole she would have just sent me away without the renewal. It's nice to be nice all the time, but particularly when you are dealing with someone who can help you. Or not.
Oh absolutely. I work in customer service and I will go above and beyond for you if you’re understanding, but if you rude- nah can’t help you.
I once had to travel London to Newark and after sitting in the plane for 20 minutes, we all had to de-plane again due to some technical fault. Outside, one of the passengers then lost it and screamed at the gate attendants something about horrible Americans and him getting to his destination fast. The poor gate attendants were super chill. For almost 1 hour, they were berated by the guy until everybody settled down. High respect for the employees of the airline.
We ended up leaving 7 hours later, fortunately without further yelling.
I was glad they found the fault on the ground and not up in the air.
Something like this happened to me a couple times. Got delayed for hours, one was due to weather, the other mechanical. A few people were saying how unacceptable this is , not getting another flight and why being delayed so long. Really people?? Like you said, better finding faults now than in the air. Yup, I’ll take safety any day.
Be safe & God Bless.
I'd rather arrive late in this world, then early in the next ;-)
@Suburp212 Was that passenger still allowed back on the aircraft after the problem was fixed?
@@hcdenton Hopefully not.
*AND* over the Atlantic Ocean.
Its always so refreshing to hear your voice of sensibility on youtube. Thank you for reassuring us thare there are some people with inteligence still in this world!
I have been following 74gear for over a year now. While on a flight into Seattle I experienced my first go-around during a landing. It was very foggy and evencI was shocked how close we were to the ground when I could see out the window. The first thing that came to my mind when I heard the engines spool back up was Kelsie's voice saying "just do the go-around and try again." Once we got back up and leveled off the captain came on the intercom and told us they had to go around because they were not able to meet minimal visibility requirements. Thanks to all the videos, it was actually fun to experience. Only cost me one olympic sprint to my next flight which I was endanger of missing due to the extra time spent in the air waiting for the fog to thin. Delta let me deboard first so I had the time to make my next flight and I did.
And I bet you explained and asked nicely!
@@musicloverme-hj2sr yes I did.
This is why I work as a ramper. We have a saying, "bags don't talk back"
they can still break your back tho
@@googlacco yeh but you can kick them and probably won't get sued
@@JaidenJimenez86 why would you kick a bag? seems pointless
"when your self image is based on privilege, equality looks like oppression."
somebody more diplomatic than me
What a great way to put it.
Thomas sowell
@@xenn4985 thanks. I've collected so many quotes that I don't remember all the credits.
It’s amazing how many people who get in trouble on a plane or in an airport, suddenly remember they had a family member who just died.
@@xenn4985 Potentially the wisest man alive on the planet today.
The number of people who think they "knows their rights", but don't know jack, is astonishing.
narcissism runs rampant
And... and... they don't fight for the rights when they are slowly ripped away from us. Blood was spilled for those rights but they just want to get their likes. Deplorable.
Thank you for your comment. Ya'all take it easy. 😊
20 years ago, I barely missed an AA flight. I hit the floor out of breath panting (because i ran so hard to make the gate).
The ticket guy goes, “I’ve seen 2 people have heart attacks that way. There’s always another flight.”
He then, right there at the gate, rebooked me on a flight 3 hours later.
Up to that point, I thought if you missed a flight, it was just ‘too bad, buy another ticket.’
True story
Sometimes it's random key punching. Sometimes we're verifying the claim of the consitutional lawyer in 17C that James Madison specifically guaranteed his right to a third carry-on.
Let's get this to the top where it belongs, people.
🤣
lolz
😂😂
😂
"Someone told her she was special..." -- made me lol hard! Spot on!! We all thinking the same thing! ;)
Same here!
LOL! "Apparently it is not acceptable to tase people or body slam people now..." & "doggie missile" I so appreciate your perspective & sense of humor!
Kelsey, you are a Gem. I am a nurse of MANY years and I too have seen my share of dumb ass people. Whenever a situation happens at work I KEEP MY COOL. Once people start yelling I view it as they have lost control. I also get a kick out of people that threaten to sue me. Imagine that…coming out of the mouth of an individual that is probably not a lawyer or a paralegal.
I follow my facility’s policy’s and procedures so I don’t get myself in the wrong. First approach is to always ask calmly & listen to the concerns of the other party and go from there. Yeah, cargo doesn’t talk back! Have a good one.
Kelsey, I just noticed that you are a full fledge CAPTAIN !! Good work. Congratulations.
Kelsey, you have got the best personality, such dry humor gosh, you had me laughing about the dog anyway😂
As a pilot myself (and a bit of a legal nerd) I pay attention to aviation laws. Every once in a while, Congress manages to show up to work without yelling at each other and send bills up to the President for signing into law. This year, Congress passed the "FAA Reauthorization Act". In May 2024 it became law. While it isn't a quick read, it is something all pilots should read, and passengers should breeze through. Maybe pay particular attention to TITLE V of the law, "Passenger Improvements." Of course, it has an entire subtitle dedicated to Accessibility. You may be interested in the section devoted to Increase in Civil Penalties if you are a troublemaker. In short, they've tripled the max fine to $75,000. This doesn't include the money the airline will sue you for delaying a flight. So it potentially can be much more.
In summary, the FAA doesn't joke around when it comes to interfering with a flight crew and safety. Do whatever they ask, as they will win. If you have an issue, take it up later by filing a grievance with the FAA. Once a flight crew believes you can no longer follow their directions, you become a safety issue and will be removed.
Anything notable you want to share in the accessibility section? I know advocates have been raising the issue of lost and broken mobility devices for forever, has any progress been made in that regard?
My dyslexic ass read it as FAA Euthanization Act. For a second there I was pretty confused..
@@janemiettinen5176 the pilot may now personally toss you out of the airplane while in flight
That's good to hear. Aviation freakouts went up after lockdown lifted and never went back down it seems. Something had to be done.
@@swedneckand in a parachute.
When I was operational emergency services. One of my favourite lines was
“You are able to make your own decisions until you make a bad decision; you must of make a bad decision, because I’m here now. It’s now my turn to make decisions for you. That being said, I’m not an A-hole, I don’t want to babysit you, so let’s just get up and let’s go”.
8/10 times it actually worked
must *have*
I worked security then as a property manager in skid Row Los Angeles and people demand money like they do.
I would tell them it is unfair of me and I would be doing them a disservice if I support them as they are a grown man or woman.
As a grown man or woman it should be their goal to be self sufficient. They do not pay their utilities and have their single room subsidised by the government so there is no reason why I should give them money especially when I work and they do not yet they run around town and even fight each other physically. How disabled can they be if they can throw fists?
They should be giving me money to protect their building. 😂😂😂
Thank goodness I have never encountered any of these kinds of things on a flight. I love watching your reaction to these kinds of videos. Thanks for the laughs--especially, the apple juice.
Sadly you're right. Too many people aren't held accountable these days. And there's no freaking shame anymore. He held up an entire flight of people but he doesn't feel bad about it and he's not ashamed of his behavior. Thanks for sharing.
The entitlement of people is mind blowing! Flying has turned into a circus.
I was called from the hospital, 3000 miles away, to my mother's death bed. Although I knew the end was close, it still hurt. The airline people were wonderful (American Airlines). It took several flights and almost 33 hours from my phone call til I finally landed, got my rental, and arrived at the hospital. But they got me home in time. I was treated with tact and, at one really short time to connect, I was allowed off the plane first. No one objected; no one argued. I was grateful and contacted the airline afterward to express my appreciation as well as thanking the crews as I deplaned at each leg of the trip. I got home in time to say goodbye to my mother. I can't imagine ranting about my little problem if things hadn't gone so smoothly. I discreetly told airline personnel what my need was, and I was quietly, tactfully, and efficiently accommodated the best they could. I guess the lesson is, act like a civilized human being, have good manners, and show a little gratitude.
As a person who has worked many years, in one form or another, in the service industry, I can definitely tell people that being a jerk immediately makes me not want to give them what they want. What’s more, I’m actively trying to make their day worse now. They need to understand that I have a job & while I may have a little leeway, there’s only so much I can do. If someone gets rude, I’m gonna use my leeway to the other side & get petty as hell. I simply wont tolerate that kind of behavior from people.
Glad that AA pulled through for you! Personally I’ll never fly on them again because I missed a connection when we took off 30 minutes late and had a 30 minute wait at the gate in DFW because “we didn’t have a gate agent.” 9 hour wait in the airport later for the next flight I find out the flight they rebooked me on was delayed by another 3, and later found out it was due to a passenger counting issue when they had everyone deplane and reboard for a maintenance issue. Then they did that 2 more times before they took off.
I can't verify this, but one flight I was on, someone was in this situation. The flight had been delayed and they were going to miss their connection. Apparently the flight crew requested priority landing and the woman made her connecting flight.
Be nice, let people know. Things can happen.
I'm glad you had a very positive experience in your time of sorrow. It is a comfort to know you got home in time to say farewell to your mother.
@@goldenageofdinosaurs7192 preach! I'm a civil servant, so my clients are "everyone." Every one of my colleagues takes the same approach as you
If someone provides constructive feedback, even in the form of a often frustrated complaint; we'll attempt to honor their request; assuming it isn't technically wrong/unreasonable
If someone is entitled ("I pay taxes!"), denigrating ("I see you lazy city workers standing around, so you have time for me!"), or just an a-hole (no example needed)... You better believe I will go out of my way to do the opposite of honoring their request, as much as I can within the confines of the laws(re:policies) I operate under
Living in a foreign country, I have my fair share of flights. I encountered rude - or maybe just stressed - flight personnel. The tactic that worked 100% until now: Be absolutely friendly, apologize for having a request, thank them profusely afterwards, pointing out that you really appreciated the service. Most of them even change their demeanor - and then you realize, someone was probably just rude to them, and you just turned their mood around a bit.
Just understand your mission when interacting with flight personnel: You want that refill, that coffee, that pillow. You are not there to win an argument, you are there to get from A to B, and if the stars align, you get there with comfort and good service. "Showing them" is not part of that mission, and actually really counterproductive.
Word. I have been flying extensively around the world for over 20 years now. The one thing that gets you priority treatment is politeness and appreciation. More than once have I written in on a airline's website to show my appreciation of a specific flight.
I try to be courteous & kind, sort of a good-will ambassador. It always improves attitudes & conditions.
The problem is not the airline because they have a customer to lose but security and passport control. I have had security officers pulling my pants far open and look at my private parts without pulling me into a private area before or warn me and there's nothing you can really do against those creeps, he looked gay so you never know if he just abused you for his sexual fantasies.
@gentuxable : this comment is a great reason to never fly again. 😮
@@gentuxablewhere was this and when? It sounds like plural, implying it’s happening often. You haven’t addressed that in your comment. How does someone “look gay” I know security is strict, you have to acknowledge this when you travel, but if this story is fully true (it’s not) then file a complaint and get what you deserve in compensation . 100% B/S
Honestly, some people do have disabilities where they can walk a short distance, but can’t stand or walk for long periods, so a chair helps them while they are waiting, then they walk off the plane onto another chair because they can’t do the long distance. It’s not just wanting to be on the plane first.
then sounds like they can sit in a chair in the lounge, but walk onto the plane like others
Definitely plumbing new depths of reality aviation TV with the perfect host....thanks Kelsey. Your videos are unique and informative.
"And y'all thought I was dumb for mostly flying cargo" 🤣😅👏👏
How do I get in line for cargo jumper seats?
I have a pilot relative who chose cargo flights after being discharged from military service.
Cargo doesn’t complain like humans do.
On a similar note, my favorite veterinarian prefers working with cows and pigs vs pets. Because he’s never had a farmer pull a weapon on him and threaten his life, whereas a certain dog owner did exactly that.
@@tanya5322
Given how extremely entitled and agressive farmers are, that doesn't sound in any way plausible.
@@nvelsen1975 I don’t know what world you are living in… but not the one I live in.
Pet owners were the ones demanding antibiotics for little Fifi when their dog or cat had a cold. A viral infection that does not respond to antibiotics.
On days that he had to fill in for the small animal vet he’d come home muttering “treat the client not the patient”… meaning (some) clients were threatening to simply bad-mouth the clinic while others threatened malpractice suits for refusing to provide care (though the care they wanted wasn’t warranted, and defending a slam dunk lawsuit still costs time and money)
The pet owner who pulled a weapon on my husband had insisted on the phone that his dog’s after hours emergency was an *emergency* that needed to be seen *immediately* despite the fact that it was the middle of the night and we were under near blizzard conditions.
The dog had fleas.
The owner was inebriated, forgot his switchblade next to the cash register, when he came back in because he “forgot something”, he brandished the blade and said “if my dog dies, I kill you”
@@nvelsen1975 I thought I left a reply earlier today, but I’m not seeing it now 🤷🏼
Bottom line… I don’t need your belief to know what I have lived through.
No Kelsey, we dont think you're dumb for flying cargo. 😂😂😂
cargo usually doesn't talk back
I asked if I could fly cargo, but the airline said I had to purchase a seat 😂
@@JoaoPessoa86 I dunno, my luck I'll have a hold full of easy buttons speaking... ;)
@@gregwillis4001 "If I'm purchasing that seat, why can't I take it home with me"?
I'll just get my hat...
This comment thread makes me want to send a consignment on a flight I know Kelsey will be working, with signs stuck on it saying things like "give me snacks" or " I want an upgrade - it's my constitutional right" 😂
Totally agree, hold the line and hold people accountable. A person who argues with the crew is going to end up doing so in the air and then upon landing; not only creating a horrible experience for everyone, but also a safety risk in an emergency.
Thx for a constant reminder for me to be aware of my emotions and rules when it comes to airline and airline policies and safety. I love flying.
Oh honey, you are SO SO good at these types of commentaries! You’re, of course, good at all your videos and you excel at the snarky ones. I laughed out loud and watched it twice. Brilliant. As I’ve said before, you belong on the BBC. much love my dear. ❤
Loving the Kelsey with a bit of Sass
“And you all thought I was dumb for mostly flying cargo.” Absolutely epic Kelsey, right there!
I used to do this job. You will get ALOT more help from the staff if you are respectful. Always remember that.
And really, I would think that rule would be good in dealing with most any staff anywhere. At least, the smart thing is to try that first.
@@BeeWhistler It's always possible to transition from being polite to being rude.
Transitioning from rude to polite is usually impossible and when someone manages it, they never do as well as they would have starting polite.
I am pleased to remember when flying was an adult adventure (1960s). Always suit and tie and shoes shined. It was a time when you could get to the airport 20 minutes before your flight and your family could walk you to the gate to see you off. It was a time if the flight was over a meal time you got a full meal (breakfast, lunch or dinner). Something happened in the 1970s and airplanes became Greyhounds of the air. I took my last flight in the 1970s and decided if I can not get somewhere by car or ship (cruising) I am not going. Progress I guess, but not all progress is good.
I remember those days too. I became a travel agent in 1975. In 1978 the airlines were "deregulated" and could charge what they wanted. Before the airfares were set by the government and everyone charged the same price. So this is when discount fares appeared and planes became buses with wings. We can thank Pres. Jimmy Carter.
Agree. Feel like I certainly date myself when I miss how nice travel used to be
1) Airport security became a thing
2) the CAB went away and airlines could now compete on price. Prior to that, service was the only way they could compete, if at all (you needed prior gov't approval to operate a new route)
@@amelias.2509 Prices and routes were deregulated. There are still oodles of FAA regulations. Carter proposed eliminating the CAB not because he was pro deregulation, but he thought it would act as a poison pill and disuade Congress. It didn't. And good for us. Service may not be the same, but we have way more flights in the air today and tickets are also way more affordable.
That’s your decision , but you kept yourself away from a lot of cool places! I think dealing with a few hours of discomfort is totally worth going overseas where everything is so different!
Thanks for taking the time. I know it's not easy posting video's all the time, but we love watching.!! :))
Oh Kelcey, you are KILLIN' IT this morning!
From Doggie Missiles to Jetway Jesus...all the way to the NEW Preamble of the Constitution, you are worthy of your own comedy special!
If this flying gig ever doesn't work out for you (we hope it lasts forever and you retire at a ripe old enough age), head on into comedy. You got this!
It 's the captain's four shoulder bars that gives Kelsey magical comedy superpowers.
I just remembered this story: Thanks Captain! When I was in graduate school, I drove charter motor coach (you know, the big Greyhound type buses, but only charters). One of my charters drove some university students from one local university (not mine) to another for some sort of event. Similar to a airline pilot or a captain of a ship, as the driver, responsible for the 55 people sitting behind me, my bus, my rules! I literally had a full bus (55 people, and yes, we had to write down the passenger count). One young man came on visibly intoxicated (Nothing new, welcome to my world. There is a toilet in the rear.) On the way to the event, the dude vomited in his seat. After they disembarked for a two hour event, I did my check of the passenger area (I also noticed the same guy had soiled himself as he left the coach) and there was vomit everywhere. When the guy came back on, of course he chose a different seat. A young college aged woman came up to me and said, "The only seat left is covered in puke!" I went back, and gave this guy two options (He was easy to find by both look and aroma.): A) sit in the seat you soiled or B) I'll leave your puke covered butt right here. Luckily, he was a calm drunk, and just sat in his own mess. I don't know for sure, but I suspect that whichever group who chartered that bus got an extra bill to clean that seat.
No shame in flying cargo. As you're aware and as anyone that has to deal with customers can attest to, customers can often be the most demanding (and draining) part of the job. As the old joke goes; if we didn't have customers, this would be a fantastic job.
@@advorak8529 - sinecure? My "sine-cure" came about after I graduated from high-school and didn't have to worry about further examinations in trigonometric functions. No more afflictions of sines, cosines and tangents . . . cured!
great sense of humor, it makes your content even more enjoyable to watch, keep it up :)
and when you're finish with your Steven Spielberg moment
Kelsey, I absolutely love you being a smart ass, as a told my students the key to being a smart ass to be smart first and you’re clearly shining in that regard so keep it going! Lol
Kelsey...LMAO !!! Your commentary and analysis are both PRICELESS!! Keep 'em coming! Wishing you safe travels...
Kelsey, I’ve been a gate agent for fifteen years and I work for a very well known US carrier. I can attest that the majority of the time I’m typing, it’s just random keystrokes. We’re all just trying to look busy when people are around.
Good to know.😝🤣
That’s funny! Good for you! 👍 My SIL is an airline captain.
I would too!
Just memorise Lorem ipsum and type that down.
Do your systems have Internet access? If so, you could choose to type comments on Kelsey's RUclips videos instead. 😊
Excellent, Kelsey! You said many things that needed to be said and people need to hear. If they're bothering to listen, that is. I thoroughly enjoyed ever minute of this video!
Hey Kelsey you're really upping your comic and witty game I love it and I laughed so hard at this video! Keep em coming! 😂
5:48 Kelsey, I’m an empath through and through and sob stories always tug at my heart strings. But I’ve been manipulated and abused for that empathy so many times I’m learning to see through the BS. And I just love your rapier sharp analysis here. It cuts straight to the issue. That girl’s issue was nothing to do with the airline or its staff, and she was clearly trying emotional blackmail to get what she wanted. And it didn’t work. Good job Allegiant!
People are so self-absorbed it is unreal. My last overseas flight was 10 years ago. The flight attendant asked if we minded shifting to the middle seat and window seat. An elderly passenger had just had surgery and was flying with his family to Europe. Since he had the window seat, it would be.a burden for him to have to climb over/past us to get to the aisle to use the restroom. No problem. Made some small talk with the gentleman. He was obviously declining in health and during snack and meal service he had trouble opening things, so I helped him. His "family" was several rows forward on the port side of the plane. They were having a very nice time. Not once during the 11 hour flight did any one of them come back to see how he was doing, if he needed anything or just to say hi. Unreal.
I have flown with my small dogs many times. They always have to be in soft-sided carriers and put on the floor between your feet for take-offs and landings. The rest of the flight they must remain in the carrier. Depending on the airline you can put the carrier on your lap, or it must remain at your feet. I have never been able to take my pet out. Sometimes, they don't want you to even put your hand in the carrier, this, of course, depends on your flight attendant. Kindness works very well when speaking to the flight attendants and passengers around you.
Are you human? A person like you is so rare these days, I have often thought them extinct.
My first flight with a dog in a carrier was in an airport many years ago and I saw a soft side carrier rolling away from owner! Dog was inside. I would sit beside ANY dog and would love a lap dog for a trip!
Non service animals must remain in their carrier under the seat for the entire flight. This is sn FAR and non negotiable. The airline can be fined $10,000 and flight attendants can be levied a personal fine by the FAA for not enforcing the FAA regulations. This is why you now must have proof that your service animal has been trained as a real service animal. There had been far too many people claiming their dog, cat, rabbit, peacock was a service animal.
Most airlines they have to stay under the seat the whole time
@@IzzyOnTheMove all airlines require non service animals to stay in their carrier under the seat because its an FAA regulation.
Thank you for making these videos. I love your biting comments and sense of humour!
I was a truck driver for 23 years and NEVER had the passenger endorsement added to my C. D. L. because I DID NOT want my fright talking back to me!
The Jetway J makes me smile,as a cripple with a “real trained medical aleart service dog” GSM 110lbs was better behaved nicer than many people on the planes today.
The crews and staff were absolutely amazing in their treatment of my dog.
I booked bulkhead seat
so he had plenty of room without being kicked on accident of corse several times.
Even bought a second seat. Once the empty seat confused the passenger count for a second . The flight attendant laughed when I said my dog is your missing passenger.
GSM had me for a minute. Greater Swiss Mountain Dog, am I correct?
The dog in the first segment next to the lady in the wheelchair is so calm he/she is obviously a service dog. So the Jetway J comment, while funny, did not apply to her.
@AnikaBrenu think it's German shepherd mix?
I’d prefer if you didn’t use the word “cripple”.
@@AnikaBren
Sorry no
GSM is a German Shepard Mix
Yesterday I was stopped by a cop. I accepted responsibility for what I did, apologized, explained that I had been rattled, and he asked me to be more careful and told me I was free to go. It’s amazing what manners and acting like an adult will do for you.
I love it! Doggie Missile! I love your attitude in putting your foot down when you are the pilot without humiliating the offender
LOL some people are just so unbelievably stupid and especially special. Thank you Kelsey, once again I do truly enjoy your down to earth take on these matters 😊
2:50 just a reminder that anyone can use a wheelchair at any age - I'm in my mid twenties and have to use my wheelchair when travelling in airports. Thanks for another great vid, captain!
Amen. I have MS and it’s variable. Some days I’m okay-ish and some days not. I was diagnosed in my late 20s.
I find your description of the "doggy missile" so hilarious including the dog covered in apple sauce wondering about what happened. 🤣
The 'flying cargo' comment at the end- pure gold! 😂
Every flight is a cargo flight, but some cargo is mouthier than other cargo
@@avengingmimeJust put on the oxygen masks and vent the cabin, that makes the mouthy cargo shut up pretty fast.
Since I have a family member that is truly paralyzed and uses a chair, I would love a “Jetway Jesus” miracle. He recently flew with his para sports team so there were probably 10-15 wheelchairs lined up at the gate. Every one of those guys would have given anything to walk down that jetway. He also has a service dog but hasn’t flown yet. At 80 lbs she would be on the floor for sure! But if you are only using a wheelchair to get early boarding, rethink that decision and count your blessings.
I know, I am a cripple, how I long to be normal again, to be strong and tall and normal as I used to be. Here I am, retired comfortably with money but am limited in useing it to travel or playing tennis again.
Just always remember that most wheelchair users can stand or walk for some periods of time so getting up from a wheelchair or walking now and then isn't a sign of 'faking' 🙏
And i have seen people completely abuse the system. Its not what it is intended for .. i feel the same about people that park in handicapped spaces. Being arrogant and entitled is not a disability .
Retired fight attendant here, and you are so right. Before all the special requests info (such as wheelchairs) were listed in the computer system, we had to preorder the wheelchairs needed by notifying the pilots, who in turn would call it into Operations on the ground. Upon arrival at the gate, it was very maddening to see all the sudden miracle healings while those wheelchairs were needed elsewhere. I always wondered if it was the airplane water!
@@philliproetz5030 Absolutely 100% agree!
Literally my ALL TIME FAVORITE VIDEO YOU HAVE EVER DONE!!! THANK YOU SO MUCH FOR DOING THIS VIDEO AND POINTING OUT TO ALLLLL OF THESE ENTITLED LOSERS AND GROWN UP TODDLERS OUT HERE THAT THEY ARE NOT WINNING - IN - ANY OF THESE SITUATIONS!!! AMAZING!!! LOVE IT!! ❤❤❤❤❤
Kelsey your videos are so well done. Both informative and entertaining! I hope you keep them coming to us your fans!
4:25 Kelsey, we can tell that you DO want to get into it. We know you too well.
Misuse of airport wheelchairs happens when deplaning as well. When I travelled with my 88 yr old mom, who could walk but not far, we requested wheelchair escort at time of booking - it was noted on her boarding pass. When we deplaned last, all of the wheelchairs were taken, and we waited more than 30 minutes for one. She always tipped the escort people, but had me push so they could attend to others. Her comment: "Use what you need, don't take what you want."
This man is a Vulcan, able to suppress his emotions to unhuman limits
I love it! The Keyboard warriors are worse than you're depicting them, you're far too nice Kelsey! Always scanning the Terminals to bump into you in a not creepy and appreciative way. Keep the great videos flowing, I'll keep introducing people to the channel. Carry on you bright beacon of Airline storytelling genius!
The person in the chair has a service dog, so she definitely needs to be there, and I expect she is young. That service dog is doing his work so well. That’s a tricky situation for a working dog to be in.
Edit: for the second service dog, I wish there was more context. A service dog is considered an extension of the person, not a pet. If you hurt the dog, it’s treated as hurting the person. I want to know a few things: did he buy a second ticket for the dog and if so was the policy clearly communicated? Did the crew explain the safety concern or just make a seemingly arbitrary demand? Did he explain that the dog is more effective at his job off the floor for some reason? Honestly, this genuinely could be discrimination that then escalated into an unnecessary conflict. They only show parts for a reason.
You also know that if they had taken off, he would have returned his dog to the seat. Removal was the only course.
Truth! These things never, EVER get better during the flight.
The rule for dogs on the floor may be just during takeoff and landing.
@@hantms Try watching the video. It's for all the flight due to the risk of turbulance. Also, dogs on seats is disgusting.
@@hantms severe turbulence is a thing. Can you imaging Fido hitting the ceiling and then remaining calm? Injured dogs can be dangerous. Ask any veterinarian. So of course the dog must remain on the floor tucked under the seat.
@hantms no, it's a Federal Air Reg that applies for the entire flight.
12:45 Dog covered in apple juice? That sounds like a happy dog to me.
That Keyboard Warrior still has me LOL’ing!!😂
I love these videos that you do sir. Keep up the good work.
People are so entitled these days
All of your postings are great, but this one was particularly funny and on point. Loved it.
There's really just no reason to blow up at workers. 9/10 times they don't have the power to fix it, and the problems are practically all created by people way further up the chain than the person in front of you (for instance, airlines over-booking). I've been doing air travel since the time when you could go see someone off at their gate, and I've always found that just being calm and as nice as you can gets you so, 𝘴𝘰 much further, and you'll make someone else's stressful moment just a little bit less so.
And the 1/10 times they do have the power to fix it will usually only happen if you are polite, especially if it's extra work for them.
Gone are amazing day's of relaxing and classy Air travel. Today it feels like your a boarding a middle of the night greyhound bus in in LA's downtown station.
Kelsey: It's our airline policy and it's non-negotiable.
Kelsey without his snacks: It's our airline policy and it's super-duper quadruple infinitely non-negotiable!
Thank you for the entertaining video! Always a pleasure.
The people who never heard the word "NO" as a child.
These delusional people keep forgetting that flying is luxury and a privilege, not a right.
The same people that think Airports (inside security) are public spaces. They are not.
@@larryp6671you need to check yourself. Most people on this planet can barely afford a car.....
Flying is certainly not "luxury and privilege." Everyone has the right to fly, but nobody has the right to misbehave and act like a spoiled brat in an airport or on an aeroplane.
@@larryp6671 Not how it works. Paying for a ticket doesn't make flying a 'right'. buying a ticket doesn't give you a license to act however you want and they still have to roll out the red carpet for you. Its just like, Not even buying a Car, a drivers license, the insurance, the registration, gasoline, maintenance, and the taxes you pay for the roads, makes driving a 'right'. They can take away your ability to drive any time. and if you think flying isn't a privilege or a luxury try walking to your destination.
Flying IS a right. Something being a right doesn't mean there aren't conditions you have to follow.
Don’t drink and fly! Doggy Missile! I love this channel.
I have a friend who has a cardiac alert service dog. She flies with him often, and not once has she thought it would be acceptable to have him on the seat beside her. The airline reserves the seat beside her for the dog, and he lies down on the floor in front of that seat.
Also: even if that one woman's uncle had died, bereavement is not an excuse to be late for a flight. When my dad passed I had to fly to the other side of the world to bury him. I was an emotional wreck. I still showed up to the airport on time (and HUGE kudos to the crew of the KLM flight I was on - they were so kind to me that it made me cry even more).
I use a multipurpose service dog, I typically fly first class so that my 50lbs dog can lay on the floor in front of me without being too squished and so not to bother anyone else. She has had to task on the flight which involved jumping into my lap and then back to the floor. The only time I argued with a crew member was because they decided I couldn't preboard, but I can't wait in line because I risk passing out. A different crew member then reported that crew member to their supervisor though😅.
The one thing I'll say about working in retail when I was young is that, if nothing else, it can definitely teach you patience.
9 years, 3 months, and 6 days of retail did wonders for my (former) issue of crying at the drop of a hat because someone insulted me.
Great informative, educational, and entertaining episode.
Hey Kelsey! I understand if you can’t anymore, but you should bring back the vlogs! I understand if your airline or time doesn’t allow it anymore, but they are so entertaining! Just seeing an authentic day for you is so interesting! Thank you and I wish you safety on your upcoming flights!
He is still doing them occasionally, and they are great
He still does them but they take more time and effort. Also each vid has to be reviewed by the faa which takes a few months
Umm…No FAA review.
Passengers are suing these passengers that delay flights and winning in court.
When I had an ankle/foot injury I had to use the wheel chair service because O'Hare is huge and I couldn't walk through very well. I didn't even realize there was different boarding priority when I requested the wheelchair service during booking. I felt kind of bad that I was "jumping line" when I could technically walk, but we should respect our injuries. It was slower deplaning so it wasn't like I even gained time. I am grateful to the airport staff for helping me get around because that would have been awful without help.
Shame on the people who abuse this service -- there are a lot of elderly and injured people who do need help and the staff are already busy with them. The plane is leaving at the same time regardless of when you get on, so why be a jerk??
You repeatedly say you're not not smart. You have four stripes on your shoulders that prove otherwise.
He recognizes that hard work and perseverance are enough to find success. He doesn't need to be smart, too.
When it comes to hard landings flying cargo, all you have to worry is a few sarcastic comments from the rest of the flight crew and that's about it.
Good video, Kelsey! Thanks!
Kelsey @74gear must be a part-time chef, because nobody roasts better than him!
Social media exposes the worst of humanity
The ACAA requires that they allow a service animal on the floor, under the seat in front of you. Some animals /may/ be allowed to ride in your lap. All the usual rules about blocking aisles, emergency exits, etc. still apply. Even if he paid for the extra seat, they still don't have to allow the dog in the seat.
All other animals (including emotional support animals) are treated as pets, so the airline will typically require they be in a carrier at all times or refuse to allow them in the cabin entirely.
"A dog that's covered in apple juice." LOLOL
I flew into San Antonio a few years ago and upon landing the Aircraft bounced twice. I’m an old AF guy and I just laughed a little. When we started getting off the aircraft the pilot standing at the cockpit door with a smile on his face. I said good lading. He said thank you. I then said the first two were kinda rough but you nailed that third one. He slapped me on the back and started laughing. He then told who I assumed actually landed the aircraft and we all had a good laugh.
Love the section on the guy with the dog!! Your explanation of the dog-hugging passenger's idea of the Constitution was fantastic! It's a shame I couldn't leave 2 thumbs-up!