What to Do if A Guest Doesn't Check Out On Time - Airbnb Host Tips
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- Опубликовано: 31 май 2024
- When a tenant won't leave your short term rental or Airbnb, it can be the one most damaging situation to your business model, aside from your rental property burning down. You have to escalate force in a calculated yet customer first way. Here's your new battle plan for squatters.
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My guess is you can't stay at an Airbnb if you don't submit a major credit card so the owner always get is his money no matter what.
Hotel room locks come to mind---the key card kind of lock. Program the lock to stop responding to the key card. The moment they step out the door, it locks behind them. You may have to return their personal property, but it could be effective.
Airbnb should have review protection for when a guest books but break rules. If they break your rules, their ability to review should be withdrawn.
Guess you are a host too
@@gburahbondo2948 not
Does not work
YES YES!!
I disagree. If they paid you money they have the right to give their side of the story, just like you have the right to respond and give your side of the story.
Here in Alaska when my guests aren't out on time I just step out back and start target practicing with the .44
🤣👌
🤣🤣🤣🤣
How many do that on the regular?
🤣😂
😂😂😂😂
My area here in North Jersey is now cracking down on short term rentals. The city came by when a short term tenant was there and said that if we don't stop it, the city will fine me the owner I think it was $250/day. I had the guy moved out and had a realtor list the entire house as a 12 month rental and he found me a great tenant after I screened him and except for doing repairs and improvements on the house have so much less stress to deal with.
Super ironic timing here. We've had multiple issues over the past week and one of them boiled to a head today. Great advice about delaying the claim for the 14 day period. Out of our 700+ reviews we have now, we have about 25 1 star reviews. Nearly every one of them was in retaliation for us filing a claim against the guest. Great stuff!
Jeff Martin and we erroneously thought you had to file a resolution BEFORE your next guest reservation. That’s worth the thumbs up alone.
Absolutely! (Thanks for the thumbs up)
Jeff Martin yes that’s something I had to learn because I would be so frustrated I’m so impatient in writing them a review and filing my claim I forget about the 14 day period but I will just have it wait
Can you appeal a bad review?
Am assuming you can file the claim once both parties had made a review …
This happened to me as the guest refused to leave and I called my friends and they called other people before I know there were about 60 people in the house and in the guest’s room. The guest ran out of the house lol
THATS RIGHT...THESE PEOPLE ARE OUT OF ORDER...🙄🙄🙄I don’t know what the govt is thinking in placing in law that people can legally steal people’s property...like what🤣🤣🤣only in the United States
That's such a good idea!
I actually wondered about that. With Facebook it would be easy.
@@sjohnson9403 I wonder if that runs afoul of covid restrictions these days
You knew 60 people who had the free time and tje willingness to use it to do that? Kind of an amusing situation to imagine but I find that incredible.
This info. is priceless!!! May the universe continue giving you energy and abundance to teach others for ever💯💥☯️
Thank you for this info!! The video thumbnail is awesome btw
Alberto! Hear that? Good job on the thumbnail.
Really spot on and clear useful information on how to deal with late checkouts. This stuff is golden. Thank you, Sean!
Very thorough and clear, step-by-step guide. Thank you.
I just love these videos. Living and learning from others mistakes.
Thank you for another great video! I am always taking notes.
Do not allow guests to stay more then 27 days. If they are there longer then a month then you have to evict them. Under that just call the cops.
They can win tenancy in as little as a week actually
This probably differs from state to state..
This depends on the state. My state is 30 days.
Depends on the state also, but in my state, too, you can just knock out a window and then call code enforcement, and theyll remove any occupants immediately for a code reason. Then simply replace your window.
Sirena Spades Lol!! Crazy what we have to do
Great info! Thanks for posting this, very much appreciated!!!
Get a big guy named Omar to knock on their door LOL
I once knew a guy like that. Hmmm.
My son is 6'2" 270lbs and wears a patch over his eye. When we're together, I'm this little 5'5" thing, and I introduce him to friends as my body guard. He is sweet as a peach but has taken self defense stuff.
This works every time
'The wire' reference?
Starring important emails is a great tip, but most email platforms will let you search your email. Upon doing this search, you'll usually get all of your correspondence from that tenant and if you word your search just right, you'll get the emails from airbnb as well. Another trick would be to send copies of the emails to all your email groups as well at the time the conversation is taking place. ❤🌅🌵
What really can help is a legally crafted rental agreement they have signed that states they are not tenants but rather guests and have no rights to the property beyond their paid period. There should be ID collected by you and digital signatures on a contract by each and every guest. Look up the laws in your state regarding inn keepers and have a lawyer draft a legal agreement accordingly. This is a rare occurrence but if it happens to you (you're targeted by a con artist) you'll be sorry you didn't. The laws in most state will require you to evict them using a civil eviction procedure that could take months. Sometimes a year or more if you're in California and they're disabled etc. Most liberal states will not enforce your rights because you don't "look" like a hotel. But they will be happy to tax you. Ask me how I know, lol.
Mercy
Right that’s a key to having guest ..be a hotel and your not it’s a home with tenants
"Ask me how I know!!" Ha Ha !! OK Ok How do you know all this?
Thats smart and I'm sure you are right, but won't that scare most guests away? I know I wouldn't sign a paper and send my ID to some guy, to stay in his home, for one day. I'd just say, " next". Lol.
You’re the man dude, thanks as always
Just starting my Airbnb first booking this weekend. Thank you for the information very much appreciated.
Gosh, I can't believe people don't leave on time. What is wrong with people!!! Lack of integrity is a key issue in this country!
Man poor cleaners, if I was the cleaner I would refuse to do half the things you mentioned. You or management should visit the property and deal with it, once the property is cleared and safe then let the cleaner do their job.
Coffee is sometimes my only friend😂
You were thinking exactly whatI was thinking again lol
Money is my friend!
Who can relate lol 😩🤚🏾
Awsome info as always. Thanx man!
Great advice for a tricky situation! Thanks!
Love you! Thanks for all the great info you share! :)
This is the first video I've seen of yours but I just want to say that I appreciate that you don't ask for the 'like and subscribe' until the end of the video.
Thank you for bringing us value :)
Thanks for all your valuable tips. Nonetheless are you a huge inspiration for me to constantly improve my short rental business. Big up!!! 🇸🇪
Thankfully I haven’t had this issue “YET” lol but this info is top notch. Definitely going to use this process in my business. Thanks again Sean.
Not really enough info. I don't think he's actually had someone who overstayed for real. Like con artists.
@@Rentalhost What do u mean
Amazing detail. So helpful.
great video on how to properly handle this situation. Only had to deal with this once. Updated my house rules (which were close by the way) to match these.
I would make or alter the initial reason to call the police for re-posession as one were we have not gotten any response and we are havin safety concerns that you are OK since there is no response..
Thank you, great imfo...
Great job on laying this strategy out. Please making this type of videos
Good video with helpful information 1👍👍👍thank you.
This thumbnail is hilarious as hell
Thought so too. :)
I had a guest who was a traveling nurse with out of state plates. She stayed a month and burned incense and talked loudly when she was home from work. I told her she has to check out on her last day because another guest was staying for one night. She said she would check out at 10am but didn't leave until 11am. She complained that she wanted to stay another month but I wanted her out. When she finally checked out, it took literally a month to air out the incense smell from the room. Now I prefer shorter stays but have put it on hold for now.
This Airbnb made local life horrible. They are holding up entire apartment. Complex or condo for str. Good thing nyc is taking action.
So many homeless or barely scraping by and then guys like this who own 100 apartments and 50 houses
@@VeganSurf And he worked to get them. If you are so compassionate why not let the homeless stay in your house?
@@michaelk969 The difference is I have 1 house not 150.
You are a hit. Even if I was not going to do Airbnb you are very informative, efficient, and balance business mind, and it seems all around good guy🤗. I think you will blow this channel out the water. So be ready to expand. Excellent information🎓
Hey Nana, thanks for the love. I’ll try and keep it up.
Wow I came from your recent video on airbnb squatters… you are so young 4 years ago. Airbnb is a really stressful job
Haha that’s funny. I think it’s the newspaper business I also own.
Just looked this up because of a guest who's checking out 2 hours late. Invaluable.
Happy to help
It happen a couple time to me, once I did mention that I would call the police after following all the previous step, the guest got really upset said "I was threatening him "and left me a 1 star review, destroy some items. What actually really help as calling Airbnb, they got in touch with the guest in a heart beat and the guest left right away.
Great help!!!
I just found your channel and I am loving your videos so far. Thank you so much for the extremely detailed and useful information.
That is some great info!
Great resource, "practice prevention"'good advice. I've got another snag with this issue- what if the guest is staying in their own camper and either stops paying or refuses to leave and just keeps booking. We have a guest now that has a very beat up camper, with a clutter of stuff that we don't want on our property because it devalues the overall appearance of our camping property.
Well, I want to do you have a lease for the for the owner to park their camper on your property and has he paid onto the lease and how long has he been there? It sounds he’s been there more than 30 days because then you would have to still probably still go to the infection, court to get him properly, evicted off your property and if he feet still refuses to go after a court order to be removed then you would be probably in your legal right to call a tow truck and have it removed and it goes to the impound lot before you do so two weeks prior out to give the tenant more than enough time to remove his property off your land said that if you’re not removed in certain amount of days, do you believe me no other option I have gone through the court legally to evict you in the proper way. I have all my documentation of this removal and certain amount of days if you are not off my property, I can legally call the tow truck to tow your camper and it will sit in the impound lot with fees that you will have to pay to get your camper back and I’ll probably bet your day would you know probably the next day it’ll be gone probably because they don’t want it to go to the impound lot because then the impound lot has a certain amount of days for them to pay you for a vehicle or anything from the impound lot and then now they got a deal with the city with fees that are going to be accrued every day and asked you don’t pay in a certain amount of days they can legally sell off his property because of nonpayment for the impound fees. Specially, if this is supposed to be his house, he supposed to be living in so now if he doesn’t pay in time, there’s a good 70% that he’ll be homeless without this camper which will force him to cough up money to actually pay the city fees if he does not want to be out literally on the streets because I’m thinking a camper van is it because of D form of house it would still be considered a dwelling that you can still live in even though you don’t own dish dwelling but they are parked on your land that they pay you rent and if they stop paying then you should be able to go through the court legally and get them evicted off your Lancer now they have to relocate their camper somewhere else that is not on your property and even if they show up I’m sure they still have to provide all the information to the court that they can legally possess their camper. I’m sure you still have to carry insurance. I’m sure you still have to provide your drivers license and stuff provide all those that information can be sometimes a hassle. Specially, if you’re not paying one day insurance, which sometimes will actually go to the wayside if you’re in a bind, and I can’t afford to pay, and they would have to produce that every time they go to court, which will force them to pay the insurance if they want to keep their camper legally to be driven, or you would still have to call the tow truck to get it removed even if it were at the owner is Spence because they can’t legally drive it off the property because uninsured because still considered a vehicle but I think that’s in my brain to worry, I see it and the way I kind of interpret the law about positions and watch your owed is also valid and what he has off is also valid to so you can have a no mess resolution to getting him off your property and also it might also be a kind of a hassle once you get them off your property or he might still be on your property, but you still make it difficult to access your property if you have fencing up even though you still got to provide him a way to get his property off your property but make sure that she he communicates with you so that you know say you got a lock on well he hast to call you so you can come and actually unlock the gate so he can drive it off but you still probably got to go to the courts to legally evict off your property because I’m very well no you won’t have a keys to his RV so you could drive it on the street so to speak and just leave it there off your property where he can still access it and it’s not probably feasible for you to call a tow truck just to have the tow truck put it on the street that’ll cost you money and the guys money probably
Offer to cook breakfast on the last morning with Bloody Marys and Minosas at 9;30 AM. Here you can see if they are getting ready,see the quality of the unit and thank them for their stay and remind them to rate you with a custom chocolate bar.
I was hoping the thumbnail was a step…”Call SWAT, bust the door down and start busting heads” Great advice. Doing it this way helps prevent mistakes and getting overwhelmed!
Good tips, Sean!
Thats a good tip that you have multiple designed the same 🙌🏾🙌🏾
Great information.
Hey for an idea for a future video as you requested, communication with guests would be amazing - like how responsive do you need to be? How quick should you reply to texts? What (if any times of the day / night are off limits?). If the guest needs something (not an emergency), whether to replace batteries in the remote or replace a broken coffee machine or whatever, how quick should you make sure to have that brought to them / fixed.
Thank you for all of the great information. I'm dying to get started. I'm currently an all-star host on the TURO platform and I have driven for UBER and LYFT so I have a little experience in the sharing community. I would like to co-host immediately as I prepare to be a host.
Thanks
Great info
Aaahhhh love the thumbnail 😂😂😂😂😂😭😭😂😂😂😄
Oh goodness where have you been!? I will share you on the Face groups I am on for Hosting.
You've earned my sub👍🏽
Welcome to the movement!
Thanks a lot..
awesome!!!!
this is extremely helpful, thank you for doing this video
One thing I did that works pretty good is put a remote controlled arm that open 2 different hatches in the sewer line. This happens 15 minutes after check out. Pretty soon the majority of the house will start smelling like poo poo. They always leave
Please remember that if you have to call the police, DO NOT dial 911. This is not an emergency. Call the non-emergency number. Great info!
Whether you call or not they're not likely to help you and will say it's a civil matter
@rentalhost this is incorrect. Police will step in
@Sean will be waiting for your email so we can help hosts together.
@@AirbnbAutomated have you ever actually had any experience where police helped? I'd love to hear about it. They usually say it's a tenant and leave you with it.
And To get the non emergency number of your city, ask Google what is the number.
(A lot of people don't think about it)
Your videos are so valuable. Thank you.
In some states if they resided there for three days they are now tenants and you can't remove or evict them without a court order which can take months. They can live there half a year without paying rent and then you are SOL.
Mmm WELL as a host I had bad experience where Airbnb side with guest and did not render the cancellation policy. So lesson learned: be prompted to message, be VERY passive aggressive, and find THAT loop that protects you.
The guest was defiant and ignore my check out request and also brought pets that weren't allowed on the property, They finally left after 2hrs late. The Resolution: Airbnb did charge the $100 security deposit! Which should have been more.
You could have gotten more
@@AirbnbAutomated how sooooooo?
Don’t have a security deposit. List a pet fee in the house rules and your late check out fee.
Airbnb got you to settle for a listed deposit.
Airbnb Automated but she don’t Pets on her property. So by added this in her rules that’s saying she allow pets. No?
Airbnb never let me keep a security deposit. They told me the deposit is only for stolen items. But then again i noticed airbnb has different rules for the same situations. It depends who helps you over the phone lol
I am a superhost, at 11:30am
Im personally knocking on the door at 12:30 pm. im calling the cops.
We dont have keys we have codes.
They sign a rental agreement with house rules.
Your useful information per minute was much higher in this video. Great stuff
That's why I stay in Hotels and not in somebody's personal house. Playing hotel can be difficult.
Great video! Do you also keep a list of guests that you ban from using your properties in the future?
Wish you can provide all your lessons ( in books ) we can buy :)) thx
House Rules are crucial
About the phone thing, people will sometimes arrive in a new country and legitimately not have phone reception, I know because this has happened to me when doing road trips across multiple countries in Europe.
Is there PDF for this video, it's pure gold... Thanks
Depends on where you live. In here the police do not deal with stuffs like this, so if your renters know about this they know that it’s just an empty threat
Yeah, where I live the police also won't deal with it if you mention "rent". I guess they would come if you say there are people trespassing in your property as if you had no idea who they were. However, this would make for a very bad experience to the guest in my opinion...
It does count as trespass. Same as a hotel
You would be highly surprised. Even if they are tresspassers they will be treated as tenants if they lie and say they're renting the place. Police will not get involved and they will not help you. They will say you have a verbal lease agreement. I know this from personal experience. Not theory.
"I'm taking possession of my place and i fear they might be dead with no response to my phone calls". Cops will come fast enough.
very informative! I have a question unrelated how u can find apartment complexes that are STR friendly?
Very good training lessons! But it’s hard for me to remember all these cz English is my second language. Do you kind of book material? Thx Sean ! Richard Yu
Hey, hey great click bate, but a picture of you is better lol. Great video Sean.
The graphics are hilarious 😂
Good video. It will more helpful if it is not much to ask that do videos with recording phone or PC screen every time that you try to resolve a problem with resolution center. Some time it is hard to find where to go to do a claim
We request a verbal check-out (suggested 1 to 2 hours) .... if it’s an 11:00am check-out, and we don’t hear from them by 9:30 to 10:00am (ish) ... we call - and if there’s no answer, we blow their phone up to contact us immediately = a human voice is always favorable to revisit a check-out (that paper trail is also visible via their booking venue) ... in addition, upon (verbal) CHECK-IN, we make the check-out perfectly clear that this is mandatory = 101, isn’t always easy, but the additional efforts (a’head of the cart) minimizes further check-out problems.
I just found your channel and I'm OBSESSED. I live in the Fort Worth area, do you do any events or talks where I could learn in person? I know you have some properties in the area and would love to learn more!
Welcome to the movement! I’m in philly but am trying to be in dallas by end of month to host a meetup
Most states the cops won't make them leave. You have to do an eviction, which is super expensive.
I prefer you asking for the like 20 minutes in I usually ignore it if it's at the beginning of the video because it just seems like like baiting. If you haven't done anything in the video yet why would I leave a like I much prefer it at the end.
Makes sense
Great stuff! Could you also address how to handle the situation that the guest accommodate more people which is over the house capacity list without asking host?
Oh yes!and how to make loads of money on that. I actually have a cool story to share on this
@@AirbnbAutomatedplease share this specific video on hidden additional guests and pets.
Put power and water on a timer.
Do you specify with details those rules in the additional rules section on airbnb?
Should you have a difference LLC for each property? Or can you have 4 properties under one LLC? Thanks in advance!
This is a great video from my experience the police don't care they say take it to court it's a housing matter not their. They are useless and do not assist at all.
Omgggggg this thumbnail hahhaha it is me
Lol that’s you!?
Check out at 11 am, renter requested if they could have a late checkout at 1 pm bc his teenage sons needed to "sleep in" I said Nope, got another guest coming. I mean the entitlement 😬
Can you create subfolders in the messages area of the platform? This would be a quicker/better way to find these. If not, since you hold a lot of weight in the airbnb platform, please ask for us!!!!This would have a huge affect on how quickly you could filter and categorize messages according to your preferences.
Just one long list of templates on Airbnb
Thank you this video is very helpful
Did you ever had a problem with a guest that had a 30+ day reservation, and when you are trying to remove him he claims that he is a tenant and that he has no where to go and that you can't have him leave without an eviction court order .
Thank you
@Fidelio1488 I agree that its a nightmare but 95% of my guests stay between 30 days to 6 months and I target that kind of guests with a monthly discount.
I have hosted more then 300 guests and did not have hat problem yet, so it's pretty rare.
Great video :)
,how to avoid guests trashing your property and how to get airbnb to remove a false bad review by a problem guest ?
Removing reviews is a beast. Proving a review is false is tough. If it has hate speech or something similar that makes it easy
Our cleaners usually arrive at 11am. If the guest is still there we immediately message the guest and let them know that we value the cleaner's time and that they have 10 minutes to vacate. If they are there past the 10 minutes we ask them to tip the cleaner $5 for each 10 minutes they stay past that. (Cleaners are the innocents here.) Sometimes people do tip the cleaner, mostly they don't, but it does the job of getting them out. Have you had success in charging a full night after 2 hours? To me it seems like a fee that Airbnb won't uphold. I've only known it to 50% of the nightly rate and any extras for the incoming guest (like a dinner that we had to offer the incoming guest while they waited for the place to be ready). For example, my listings say that I double the extra guest fees if we find out after check in that people have snuck in extras(usually from the Ring camera). I've found that Airbnb will not uphold that.
We have had success with this entire process yes. If you’re paying the cleaner by the unit, that tip approach is great. We pay by the hour
@@AirbnbAutomated I've just had them turn fees down that they don't think are reasonable. And I fight like hell with Customer Service, but still get their "final decision" in favor of the guest.
Most people don't have multiple properties in the same area.
Sean your reservation coordinators reach out to the upcoming guests thru text or phone call to verify their number? Minute 19:07
Can you share copy of house rules with late fee structure or where one can purchase?