McDonalds Pembroke GIVES ME THE FINGER
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- Опубликовано: 4 окт 2024
- Ignorant unhelpful and awkward staff who just ignored me when i said I was now filming to prove their odd behaviour and the fact that they couldnt take a simple MULTIPLE ORDER. Then it degenerated because they didnt get a manager and when they left us for nearly 10 minutes and I started getting pissed off the manager pipes up that because I have not "treated their staff" blah blah that they are not serving me. Then I get them acting up in the windows when im trying to record to get an answer to what it going on and i get them waving at me and flipping me the finger.
What the F is going on at McDonalds pembroke. Really... never been to a McDonalds like this ever and I go to a lot. This place needs some serious retraining and quick!
To see them flip me the bird skip to • McDonalds Pembroke GIV...
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Exploring with Johnny Boots - / explore_with_johnny_boots
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I remember this they were complete bellends
McBellends
I've had to deal with this before. They wouldn't do more than two orders. That's when I ordered all of our food in one order, drove through, and drove away lol.
jordan loved it when he stuck them trays up in the window then you started laughing set me off lol
Matt I hope you reported this?? Xx
Hello Mr Jordan!!
Moral of the story: don't eat that puke and live longer
The moment I clapped eyes on the manager it was immediately obvious where the source of your - and probably plenty of other people's - troubles lay.
big time for sure!
@@TheSecretVault she probably ate all the food
I wouldn't have wanted any food from that McDonald's after that you don't know what they could have done to it
yeah i reach that point where i go , dont bother because you know they will f with the food.
Absolutely crazy behaviour! Can't wait to see what head office do, I must say I love your thumbnail 😁
Am I missing something? Why didn't you just do one order for all four people in the car. Still doesn't excuse the bad customer service however.
Easier for each to pay by themselevs when we all have plastic on us and no cash.
@@TheSecretVault If only there was an electronic way you could settle up. Pathetic behaviour from you, you don’t get to take the moral high ground when you’d already insulted them.
Because god forbid anyone utters "I got this" to just get everyones food. Or just bank transfer their split across to each other 😱
Instead they resort to insults and trying to make the situation worse.
The sort of fella that pulls out a calculator on the first date.. 😬🙈
and a ruler
Fuck sake, you really don't have much luck at those drive thrus do ya matt??🤣🤣🤣🤣
What a gammon
You must have got the one with no McDegree workers....
What a sad life you must have if you find joy in harassing teenagers earning minimum wage? They don't make the rules, complain to head office if you are unhappy, not the people who probably had to go straight from school to work. The place is tiny, it would have been a fraction of the time to actually drive around... or you know, act normal, pay on a single card and sort it out between You, like adults.
Hey if anyone in a job thinks they are employed to stick the finger up at people what sort of world do you live in. Do you expect to have to drive around 4 times to get served. Get a life.
@@TheSecretVault I live in a world that doesnt involve bullying teenagers on minimum wage
They should have asked you to park up and take the orders manually then come out with the food. Unless the company like paying staff to stand around in gaggles doing nothing constructive.
I think they enjoyed being awkward.
@@TheSecretVault it appears to be the way of the world now.
Why didn't 1 of you just pay for the 4 orders and the other guys paypal you their share?
Instead of being a Karen.
maybe noone had that much cash on them at the time, although i guess they could have all pooled in and one person order one large meal, like 4 burgers, 4 cokes, four fries. Some people indeed do make such large orders for themselves especially in USA, the land of cronic obesity. I reckon the staff just couldnt be bothered. There is a lot of incompetance and lazy attitudes in most jobs, as most people want to do as little as possible, usually due to overworked conditions and low pay. Many employees like recepionists etc find it easy to fob of people if they think they will get away with it.
Why should I when we all have cards.
A mystery shopper's dream 🙂
This place is dodgy! Keep up the good work, I look forward to watching your explores after a long day! Greetings from the states!
Saw this on Boots IG, can't believe the attitude of the staff disgusting
Well, there's something wrong with the staff at that place, for sure. Madness.
I think he had a chip on his shoulder…
It was a French fry 🤣
"Hi there, we'll be right with you!" Lol eer okay ? 🤣
Poor Beface Computing was hungry
and they also lied about the second person coming to the speaker pretending to be a "manager"
What’s McDonald’s point the carbon footprint of going round 4 times
Absolutely disgusting, never heard anything like it, good for you to record it, I’m sure their head office will look into it!
They also lie about the thick shake/ice cream machine !
I saw your article... You expect a high standard yet you eat at Mcdonalds... You absolute weapon 😂😂😂
Feeling really sorry for the employees on minimum wage - I've been in their position and it is absolutely soul destroying work. A simple mistake about multiple order taking did not warrant this response. At the same time, it is so infuriating to see businesses still closed / enforcing moronic rules in the name of Covid.
McDonald's is McBad for the McMind and McBody.
Well done exposing! Discussting behaviour from McDonald's.
But it isn’t.
Well done exposing their falier to serve customers 👏 👍 👌
I was a manager at a McDonald's in the states and some are owned by franchise and some privately owned but if there policies where different it's on them for not having something posted to let customers know bc they can't assume that everyone is a regular and knows how they run....and not being able to take multiple orders at a time is kinda sad I've never had a place not be able to do what's in there own job description. But agian there's always two sides to a story lol love the content matt keep it coming!
Its quite off to say you cant take multiple order isnt it. Do they tell Uber drivers they have to leave the store and come back in to collect 17 orders 17 times too... ROFL.
@@TheSecretVault haha you know they don't, people's ignorance is amazing there is a reason I 'used' to be a manager at McDonald's lol
@@TheSecretVault and to be honest if I was the MOD the girl who flicked you off would have been fired on the spot bc they tell u that even if customers have issues then to stay PROFESSIONAL not convert to a child doing childish actions.
In the state of the U.S. where I live they will only take 2 orders per car. They say they out this policy in place due to the lack of employees. But you are correct absolutely asinine that they won't take multiple orders.
@@karenvandeventer6511 oh yeah I can understand that when understaffed or even late night bc it is a lower number of staff working it just blew my mind tho the way the staff acted in the end tbh like I get it you didn't want to be filmed ok then either walk away or walk up politely ask them to move on and go back to working no reason for all that nonsense lol
This is absolute nonsense. They are perfectly in their right to do that.
You have just made an absolute Karen of yourself.
not many people apart from you think so
This is abysmal customer service. !!!!
Avoid like the Plague It really gets my hair off ,I took my daughter for medium fries and a chicken legend and was told to wait were there were no spaces I created a blockage and sounded my horn and said no disrespect to the young lady that brought the food ,but once they have taken your money you are dog shit I will never eat there again and also question the food and farming of the produce .
People still eat McDonald's is what baffles me Tesco meal deal is always 100x nicer and better value.
That's absolutely disgusting behaviour, as someone who worked in customer services for over 15year this kinda shit would not fly, these guys need some serious retraining and the girl who stuck her finger up should in my opinion loose her job, you can't treat your customers with such disrespect.
all stores should do multi orders our system allows up to 5 but our owner only lets us do 2
I'm loving it.
lol
Lol why not order everything in one go? 🤣 I assume each of you wanted to order your own with your own payment method. Something you can't do with one car. 1 car per order/payment. That's how it always works. Next time, place one order for everyone and split the cost after. Makes sense. Poor behaviour by the staff tho. You were both right....and you were also both wrong. Hope your well Matt 👍
No cash... so we would have all had to go to cash machines afterwards. Pain in the butt when we all had cards.
Yeah, but there was nobody else there at the time - they weren't holding anybody up by paying separately. The suggestion they drive round four times is beyond ludicrous - especially as the guys would have gone in and ordered normally in the restaurant, had it been open as it was meant to be. The fact a queue built up behind was entirely the fault of the supervisor - she should have told them we don't normally do it that way, but we'll do it this time as you're already here... Only, I'd have my engine off and refused to move until they did - queue or no queue! What can they do about it - it's on private land, so not a police traffic issue... What's more, I'd have got out and apologised to the drivers behind for the delay - warning them that if they wanted more than one order, staff would expected round and round all night! Sticking their fingers up is absolutely inexcusable! They will almost certainly be demoted or sacked because of that - when, even it it had been breaking company policy to not accept all the orders, they'd only have got a minor ticking off for it. And where's the sign warning drivers that multiple orders aren't accepted? They haven't a leg to stand on!
@@paulharvey9149 We were in a TAKE IT OR LEAVE IT situation. Manager was hiding from us. Staff felt entitled to be rude and act out to customers. That is only enabled by the manager accepting that behaiour and there were few enough staff on to see that taking place.
@@paulharvey9149 There was people behind as stated in the video about holding people up, and it taking 20-60 minutes to ride around 4 times. If there wasn’t then the person speaking in the video is lying.
Why didn't you just say all 4 orders in 1 go?
What I was thinking too
Was thinking this too.... These poor sods get paid naff all and have to put up with this!
Shouldnt have to. Hard to work out who owes what.
@@TheSecretVault not really but okay🤣🤣
@@TheSecretVault would have saved everyone grief if you'd just payed together.... Not that difficult.....
I live in Pembrokeshire and I've been to that exact McDonald's
My heart goes out to you... Oh the humanity lol ;-)
I work for Maccies in Pembrokeshire (not the Dock) and we've been told by headoffice to not do multiple orders on drive thru. They didn't say why. Just not to do it. Even for care workers.
As of late, Maccies is heavily understaffed and busy as hell. So people coming through and kicking off because they won't just stick it in one card isn't anything new. The staff were probably getting abuse all day from people like you. Yes the person shouldn't have stuck the middle finger up. And them "standing around" is, in my experience, usually debating what to do regarding police or taking your cars details so you'll be refused service in future.
However you were also antagonistic by whipping your phone out and yelling at Drive Thru. I don't see why you couldn't have just put it all on one card then split it or just got someone else to pay next time. My banking app literally has a "split the bill" button.
We are constantly getting abuse and harrassment from customers from the second we start our shifts.
It's just junk food, a luxury item. There's really no need to get so dramatic over it and some of these comments are absolutely ridiculous.
Screw Pembroke McDonalds then. Multiple orders are taken in every other McDonalds. If they want to be twats they will be treated like twats and exposed accordingly. I stand by filming them and the more people laugh at them and avoid that McDoanalds Pembroke the sooner it gets fixed or they can close as far as im concerned. Headoffice are wrong. Headoffice can fix it. Thats Mr Ron and his 30 other franchise branches. Are you listening Ron?????
@@TheSecretVault why are you so mad over possibly the worst food ever?? Get a fucking grip mate
@@kligriff7863 I LIKE IT
McDonald’s staff are so chuffin rude, the experience I had with them totally pissed me off, I reported them to head office and media x
good for you.
Shocking treatment that is glad u bloody complained I would have too!! Well done Matt👍
Sad Mcpricks.
Wow macdonalds getting worst
Did you send this to head office and have u heard anything back from them
I don't Understand just order for 4 people in 1 order 😈
Or hows about 4 seperate orders. That works even better.
@@TheSecretVault 😂😭 Are you Welsh mate? 😈
The Computer says NO!
rofl
i wouldn't trust the food after that
Ime loving the video matt.
Avoid this corporate filth.
Hang on, why didnt you just order 4 meals? Why should they take 4 separate orders? Just pay for it all in one go.
no id rather drive to a mcdonalds that doesnt act retarded because if they act like this at the drive through what is the food going to be like after that.
McDonald's is the worst fast food service in the USA. If they screw your meal up they usually WILL tell you to come back and get a free one later. That being said I used to work early in the AM and stopped in one morning to get a McBagel or something. They screwed it up. I called back and told them so. They told me to come back next day and get a free one. They screwed that one up too. I called, the same, come get a free one. I am not joking here but I ate free for the entire week! They screwed up my screwed up, screwed up meals over and over!
There is a reason when you actually do get food from them you pull up one car length, stop, dig through the bag and check it because it's almost a trope that they fucked up your meal.
And your pushing for a argument
no i wanted to get served not cocked about and told to ride around like a merry-go-round
Don't get me wrong ,them asking you to burn more fuel rather than just taking the orders I agree, but surly youtube pays enough to pay for the food and get it back from your passengers later.
I'm afraid McDonald's were just being awkward. I worked there before and took plenty of multiple orders. Give head office a nice email man you should be looked after
Get em Matt, that's just laziness on their part
I would just say I was ordering for one extremely fat person instead of four people.
Never had a Mcdonalds never will.
Matt, send them a christmas card , design it yourself 🤣🤣🤣🤣🤣👍👍👍👌😘
Pathetic, you not them.
You lost any argument you may have had when you started swearing and mocking them.
You can tell a lot about people from the way they treat service staff, do you really expect them to serve you after verbally abusing them? 😂
The swearing only started after I asked to speak to manager and delayed 10 minutes.
Just imagine the spit in your Big Mac if you did managed to get your food.
I appreciate your point 100% as I've Met many stores like this out of hours, but sadly your coming across like "one of them bully customer" all your doing is making content. They are daft but look at you swearing. The the moment you swore at them you lost! And lost my respect. Good luck in future
i only swore when it was clear they wouldnt serve us, not before. i woul dnever swear until it gets 100% retarded.
Complain to Mac Donald's uk and send them this video what a joke
I'll never go to McDonalds ever again. Mind you, I never ever went to McDonalds before either. The only thing I ever enjoyed (brought back by family), were their lovely cold milk shakes. The rest of their food, (having tasted it) I wouldn't give you tuppence for.
its only because nothing else out there open late at night or fast food. I hear you. Give me a chip shop any day.
@@TheSecretVault I hope you have actually taken the trouble to contact the bosses.
What a shitty Mc Donald’s 😂
Utterly Bizarre!
I've heard they often monk on drive through orders...
well that's pembroke dock for you
true that there's a few wankers that work there.
Omg how childish! Terrible service
Treating customers like that is pure bullshit
Some cheeky barstweards....
Shocking down there mate. When it first opened in the late 2000’s, all the staff got sacked as they caught some of the staff spunking in the mayonnaise, the found traces of semen in the tomato sauce too. They also caught people spitting in the burgers and they had rats there as well. I would avoid going there again 🤮
yes i remember that happening back then too. hey but guess what, they were the ones who got found out. But what about the number of them that don't get caugh?. I am sceptical about eating out in general, despite all the "star" ratings. All it takes is a bollocking by the head chef or owner, and line staff feels pissed off.....say no more..
was this in the papers... eeeek. got a link for it... thats not cool. i did a google search but no luck.
A spunk topping would add some nutriment to their rubbish.
@@TheSecretVaultyah im a local in dock, this is 100% true lmao
Ronald Mcgoddamn Donald
What did McDonald’s Head Office say when you contacted them ? 🤦🏻♀️🤷♀️🙄
they firstluy said its the branches choice to take multiple orders or not. Seems bloody stupid though to tell someone to go round 4 times... but headoffice didnt seem interest3ed in this. I also said yeah what about the ignoring me and then giving me the finger... they said they would investigate that and get back to me.... one week on ive heard nothing.
@@TheSecretVault if they knew how many had watched the video, they would soon do something….. but get more views before telling them. 😂. It’s totally bonkers having to go around 4 times ! Good luck, keep us all posted. How’s the boat engine? What an explore that was. That fresh food was scary . Fabulous as always, thank you. 🙌
Sounds like a bunch of old men without online banking to me. Yawn. Join the 21st century and then maybe you’ll gained the right to bully the 15 year olds that work in McDonald’s 🙄
yeah im lovin it.
“Is there a law that says I can’t film you?!” *proceeds to be videoing on his phone with the engine running which is highly illegal* lmfaoooo
shows how much you know about the law. Its only illegal to use a phone to communicate on the mobile networks. You can use its camera, its gps and you can use a handheld radio. You just cant talk or text on a mobile phone because that makes use of the mobile networks. Police use their two way radios as do ham and cd users and theres zero illegal about it. It also isnt illegal to have the engine running when your in the car. You cant have it running when your not in the car. Sorry to educate you.
Looks like the manager has stuffed all the burgers anyhow 🐷
How is it not normal behaviour? Maybe it was an inconvenient method they asked you to do maybe due to the procedure of the pandemic. Yeah it freaking sucks but what could they have done to manage the demand of multiple orders? Does it hurt to be a bit more patient? You were kind of difficult and demanding and starting to get abusive trying to provoke a reaction with filming. How is unsolicited filming people against their will not doxxing or a violation? You could have just made a formal complaint or go to another outlet. Why the need for provocation? I think if you did not film but just engage in civil discussion firmly requesting to be served promptly without being rude or demanding on your part, they might not have flipped the bird at you but instead served you. You sounded like a bully getting abusive for not getting your way.
Maybe coz it was late and noone checks a maccies like in a dump like the Dock, the staff just can't be arsed with multiple orders, and they know they will probably get away with it especially if the manager can't be arsed either.
@@RiotinlondonW1 The thing is the customer was being a prick and borderline abusive on top of the video recording probably to provoke a reaction from already stressful workers who clearly do not have to entertain a bully like behavior of the customer. They clearly stated properly that they do not want to be recorded in a negative manner on top of probably being busy all day and into the night having to deal with a customer that wants to be treated in a perfect way like a king. He talks about normal behaviour? How was his behaviour with the name calling he used any better? The other customers were more normal than him probably just trying to wait in line to order food and will not talk so much demanding more things and being difficult. Doesn't he know human nature towards video recording like this? I thought good customer service goes both way and not being a prick on the part of the customer. Granted, the customer is entitled to receive prompt service and be served the correct food/items properly and on time but not in addition to bait a response or doxx the staff to demand good service. I see a lot of RUclips videos having the cameraman provoking a reaction by being too demanding and abusive when things don't go perfectly his way. Being like that won't go a long way in getting good service. Those people are also human beings with feelings and ought to be treated decently.
@@Zacky51188 Are you a Dock boy? I am a former one, left years ago. In Kent now, but remember the town well, as grew up there. I see trip advisor reviews on this plac (Maccies I mean) are pretty bad though, worth checking out before entering the Dock maccies. I personally would take my own grub on an explore so as to be free from money and time restraints, especially late night food venues where you have piss heads,awkward staff and customers etc to deal with on top of any lousy customer service. It all can get a bit emotiional at times.Yea your right that some youtubers can provoke things and it can add to their viewage and stat i guess. I have to say though, personalities aside which differ from person to person I do like Matts videos especially the solo ones he goes on. The group ones tend to be more noisy for me, though good in general.
@@RiotinlondonW1 Well, what I can say is that the customer could have just ordered several food items in one order to share among four of them in the car like for example four burgers with two large fries and drinks or a McSharing box with 6 or 12 pieces McWings and 12 pieces Chicken McNuggets with drinks not four separate individual orders if it was impossible for that outlet's policies due to Covid management rules.
I know McDonald's are hardly noted for customer service here in the UK but this is shocking. No one showing any leadership. No one demonstrating even a hint of professionalism. I honestly think the "manager" (hard to actually ascertain who this was), the guy putting trays up at the window and the woman who gave you the finger need to be dismissed. You were a difficult customer but part of their job in customer services is to manage that. All they did was inflame the situation and are not exactly good brand ambassadors (to put it mildly). This really puts me off McDonald's.
cheers.
That is terrible the way they are to customers and sticking finger up is no way to beave. .so good on you matt for showing us this and telling them keep up the great work man 💪💪
Seems about right for Pems. Place is a right shithole. Given that there's mop buckets everywhere I'd say they were cleaning down cos they were planning on a quiet night. Don't really understand what saying either; an order is a order. No matter how many things are placed on an order, it's still a singular order, so I'm baffled by the logic
We all need to go on Google review and leave crap feedback. Power in numbers.
Seeing this video reminds me of just how glad I am having left that place behind for good.
Pembroke dock is a shit hole.
@@TheSecretVault Most certainly is. Best place there is the road leading out of it.
"insecure middle aged man shouts at minimum wage employees because he doesn't get exactly what he wants"
The way you were talking to them I'd be worried about what they do to the food.
Those employees are as nasty as feces in a punch bowl. Lol :)
Why are you even at McDonald’s right now? Idk what it’s like there but here in the states McDonald’s has raised their prices to INSANE levels, might as well go to a nice restaurant to get a to go order… A single double cheeseburger usually costs 99cents-1.35$, that same burger now costs 3$+!! I always order the same thing when I go(FOR YEARS) and the total was always 8$ and change, my same order now cost almost 13$!!! For MCDONALDS!!
well they will lose custom jacking the prices up.
Oh my God, you just can NOT fix stupid!
Go woke go broke!
Kids playing shop.
Standard maccys
To be fair after that you would not want any food from that place the staff would probably do something to your food I’m sure if you send this to the Mc Donald’s they would be embarrassed 🙈
agreed
That was a local shop for local people 😂
I knew it.
"There is nothing for you here".
They are no better now ...
Why again waist your time and waist air space with this
Same in KFC in crosshands matthew made us go round 4 times.
illiteracy in Wales or what!??
Mathew, I think you are fucking exerlent!!
And they are bloody unbelievable, shocking customer service.
Good customer service would be to go out of their way and take the multiple order regardless of whatever bollocks it was.
This same thing has happened in front of me in Painton near Torquay in a KFC, the children working there were unattended it was like lord of the flys, in the end they couldn't get any staff capable of running the shop and it closed down this happened 10 years ago, so God knows what these new children are like , they are pathetically childish .
Take it to corporate in America, used to run a drive thru years back and if someone made a complaint to UK company it was all swept under the carpet but if someone complained to the US head office they would send in the "banshees" which were specially trained troubleshooting managers who examined every aspect of an outlet, aka "full force" inspection and they were called banshees because every outlet they visited people were sacked and managers demoted. BTW have you picked up on the Live Free debacle? 12 weeks in the nick for his part in a argument online, super excessive in my book :( Other side didn't get nicked as suggested he's a police grass :(
UK Office said franchises could do what they want... hmmm. I said what about the bad PR and upset customers and the giving me the finger. They said they would get back to me. Didnt seem that concerned.
Welcome to Pembrokeshire ... def' do not use this one again! Hygiene and customer service is non-existent!!!
Ive seen the reviews. ;-///