Hi Brooklynite. If you have followed all the steps in the video and are still having the issue, you will need to have the printer serviced. Please contact HP technical support. I will provide you the technical support number for US/Canada, if you live outside of the US/Canada region I will give you a link to get the support number for your country/region.
Hello, if you have followed all of the steps in the video and are still experiencing the issue, the printer will need to be serviced. Please contact HP technical support. I can provide contact information for your country if you would like in a private message.
Hi Walt, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support
Hi, I tried with all steps and the error message still said '' Carriage Cam. The print carriage cannot move '' Help me please. My printer is still new, I wasn't use it for more application.
Khaled abdullah Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Careyy Price I recommend following all of the steps in this document on A 'Carriage Jam,' '0x61000008,' '0x6100000B,' or '0x6100001D' Message Displays for HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advantage 4610, and Deskjet Ink Advantage 4620 e-All-in-One Printer Series. This resource can be found by Google searching "c03189595". If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Hi Evelyn, thanks for contacting HP Global Social Media Support! I understand that you need help in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3l3rWql Binu_HP Social Media Tech Support
Hello, I have a problem with the printer. I keep getting the carriage jam message while there is 100% no paper jam in the printer. I follow the video and check several time but my printer is still not working. I just recently bought this printer exactly 1 month ago. Please help me!
i have a problem with the HP Deskjet advantage 4625 printer i have to run it out of the socket and plug it in again then it turns on and says it may shut down due to damage how to repair
@Kim Lindsay Fipps It's great that the carriage is moving! I've included the "HP Printers - Color or Black Ink Not Printing" document ( ow.ly/k4mL300zVFJ ) for you to follow. It is the document for your printer.
I have a question. My printhead slams back and forth like it does not know where it is at. I see that there is a plastic strip off one side inside of the printer. Is that some sort of positioning reader for the print head? If it is, how do I go about putting it back on? It's no longer under warranty.
Hello acidflash03, I think you are talking about the encoder strip. There are no instructions available on reattaching or replacing that part. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region. They will be able to review the options available to you.
+John C Please let me know the complete model number of your HP printer and the exact issue you are experiencing on it so that I can check the details for you.
I have an HP Officejet 4620e. I have the "Carriage Jam" issue. There is no paper located on any of the gears, etc.... I have tried everything and the message still shows up in the display and it will not allow me to print. I am mechanically inclined and was about to take the printer apart however I can see the path both the paper and the carriage takes and both are clear. I can hear the carriage move when I reset. I have reset the printer several times as well as reinstalled the ink cartridges. It almost seems as of it is a driver glitch or something. John
I proformed all the steps and still have the error message. There is NO paper stuck anywhere in the printer. However there is a grinding sound like the paper feeder coming from the printer.
Peter Roth It sounds like there may be a hardware issue I recommend you contact HP Technical Support. You can also do a Google search for "bud04237" which will bring you to an HP Support document: Resolving Paper Load, Grinding Noise, or Carriage Stall Problems which will provide you with instructions on how to resolve it yourself. This is an option if you are not under warranty
I tried all the stapes but the error says " There is a problem with the printer or ink system. if the problem persist, contact HP. 0x6100001d". I really don't now what to do next?
Amanual Geberemariam Please search for C03081973 on HP's home page or using Google search. The title of the document is "'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays on the Printer Control Panel". After working through the document if you still have the same message, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
min 8:39 'If the carriage moves, wait for it to stop moving'. Mine don't moves on this step. I open the cartridge acess door and the carriage still remains on the right side. So, HP Printer Support... any idea? I live in Hoorn, Netherlands. Can you please find me the closest HP technical support if there aren't any other solutions?
***** Ok. Of course I did that and followed all the next steps trying to find a solution. My 'Carriage Jam' Error continues. What I was asking is if you know the reason why my carriage don't move on this step. I think this is the 'source' of the error that don't let me use the printer. Is this the first time, for you guys, that this situation happened to someone?
Carlos Rochinha This is not the first time what you have it called a Carriage Jam and when it is severe enough you as it is with your by what you have said you need to contact our Technical Support. Below is the link to the HP Contact Site for the Netherlands, which you can use to find your local Technical Support. www8.hp.com/nl/nl/contact-hp/contact.html
hello hp i have this printer and i am reciving carriage jam problems when i contacted hp they told me since warranty was 3 years expired i would need to pay 25$ to talk with them
+migy blue I can definitely understand how frustrating that would have been. The number for HP Technical Support in North America is 1-800-474-6836. I would recommend following the steps in the "A 'Carriage Jam,' '0x61000008,' '0x6100000B,' or '0x6100001D' Message Displays for HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advantage 4610, and Deskjet Ink Advantage 4620 e-All-in-One Printer Series" document ( ow.ly/V53Bw ) before giving Technical Support a call. You can let them know that you have followed the steps in document C03189595.
I have followed all the steps up until 3:59 where he manually moves the carriage across. Mine however won't budge, if I pull any harder I fear it will break. Is there a solution to this problem?
Hello Emma Willemen, Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
***** Tried this. Called technical support. They told me there was nothing that could be done except trading it in for a newer model at a discount. I payed you money. Now, when your faulty unit breaks, you don't want anything to do with me except for me to pay more money and buy another printer. Thanks HP. Please give me a better answer.
paula young Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
+Great Ness Ah Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps Paper Jam error: hp.care/2rsII4X
+Great Ness Ah I understand the print carriage cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and select OK' message displays on the printer control panel. Please try these steps in order to resolve Carriage Jam:hp.care/2ryMnxW
+Tristin Futch I know you indicated that you said you followed the steps in the video. Does the carriage move when you attempt to move it with your hand? If it does not move freely, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first or second option should be the site for contacting HP, when you click on it, you will be prompted to choose your country/region. Please ensure you are clicking on the link with hp.com.
+Tristin Futch That is a good sign. So please try a power reset of the printer by following the steps below. - Please unplug the power cord from the back of the printer. - Please unplug the power cord from the wall outlet. - Please wait a full 60 seconds. - Please plug the power cord into the printer and into the wall outlet. It is important that you plug the printer directly into a wall outlet and not a power bar/power strip/surge protector. - If the printer does not turn on by itself, please turn the printer on. - After the printer has completed its startup routine, please try a test print. Are you getting any error messages after that?
Useless the stupid 6950 just locked out everything. There is no firmware setup on the mongrel so printing a page is a waste of space. The HP Smart App is beyond useless. Having it on for any time after an hour is useless. HP has the most rubbish printers and emulation and has maintained its position at the bottom for decades. Never again.
+oluwabunmi Shekoni I understand you're experiencing a carriage jam, which holds the cartridges, stalls in the printer.The procedures in this document should help you resolve the issue: hp.care/2rWbZSA
Hi Brooklynite.
If you have followed all the steps in the video and are still having the issue, you will need to have the printer serviced. Please contact HP technical support. I will provide you the technical support number for US/Canada, if you live outside of the US/Canada region I will give you a link to get the support number for your country/region.
Looks like my printer needs service. I could fix it myself I'm sure, but it's not worth it. I'm buying an epson from now on.
Thanks for the video. Turns out i had a huge piece of printing paper under the cleanout door. Now i know for next time.
Thanks again.
NotFamousAlex That's great to hear. I'm happy that it helped you.
@@HPSupport please helpppp
@@HPSupport it says clear paper jam and the paper and I cleaned ittt and my paper stops halfway
Hello, if you have followed all of the steps in the video and are still experiencing the issue, the printer will need to be serviced. Please contact HP technical support. I can provide contact information for your country if you would like in a private message.
My carriage for the ink cartridge won’t mote at all; help.
Bullshit answer.
Your video was so helpful for me thanks so much I almost get a new printer. 🤣 omg thanks a million times jejeje
+Katherine Francisco Glad to know that the video has helped you fix the issue.
How do you install white back guide looks like a long piece of plastic behind front roller.
Hi Walt, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu_HP Social Media Tech Support
Hi, I tried with all steps and the error message still said '' Carriage Cam. The print carriage cannot move ''
Help me please. My printer is still new, I wasn't use it for more application.
Khaled abdullah Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
same problem. and the error said out of paper. but it has paper on the tray. i think the feeder is the issue 😥😥😥😥
My carriage is stuck on the right side on my HP 4620 printer. what can I do? I try by hand but it doesnt move and I dont want to break it
Careyy Price I recommend following all of the steps in this document on A 'Carriage Jam,' '0x61000008,' '0x6100000B,' or '0x6100001D' Message Displays for HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advantage 4610, and Deskjet Ink Advantage 4620 e-All-in-One Printer Series. This resource can be found by Google searching "c03189595". If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Turn on, try to print. Turn off, turn on, try to print, look for paper, try to print. Turn off, turn on, try to print. This printer is garbage.
+TW624 Is there something I can help you troubleshoot?
what if my hp 4620 lcd screen isn't working? anything i can do
Hp desk jet F4200 all I one series setup
Hi Evelyn, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3l3rWql
Binu_HP Social Media Tech Support
Muito bom me ajudou muito consegui retirar o atolamento de papel que travou a minha impressora.Obrigada HP.
hello, I have an error 19a0002, please help me
Hello, I have a problem with the printer. I keep getting the carriage jam message while there is 100% no paper jam in the printer. I follow the video and check several time but my printer is still not working. I just recently bought this printer exactly 1 month ago. Please help me!
i have a problem with the HP Deskjet advantage 4625 printer i have to run it out of the socket and plug it in again then it turns on and says it may shut down due to damage how to repair
+Kuterevo Paradise Please perform the steps mentioned under this document to fix this issue: bit.ly/3dMZG2S
so ive done all the steps and the carrige moves it just prints out blank pages
@Kim Lindsay Fipps
It's great that the carriage is moving! I've included the "HP Printers - Color or Black Ink Not Printing" document ( ow.ly/k4mL300zVFJ ) for you to follow. It is the document for your printer.
I have a problem, there is no ermm... paper in the carriage. How i fix?
I think I will just go check my budget and buy a different printer, this thing has been nothing but a POS since day 1.
+Cathy Roberts The steps to fix the carriage jam issue can be found in this document: bitly.com/2zJSna9
I have a question. My printhead slams back and forth like it does not know where it is at. I see that there is a plastic strip off one side inside of the printer. Is that some sort of positioning reader for the print head? If it is, how do I go about putting it back on? It's no longer under warranty.
Hello acidflash03,
I think you are talking about the encoder strip. There are no instructions available on reattaching or replacing that part. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region. They will be able to review the options available to you.
@@HPSupport BULLSHIT ANSWER
I have had nothing but bad luck with all my HP printers. Im switching to Epson !!!!
+John C Please let me know the complete model number of your HP printer and the exact issue you are experiencing on it so that I can check the details for you.
I have an HP Officejet 4620e. I have the "Carriage Jam" issue. There is no paper located on any of the gears, etc.... I have tried everything and the message still shows up in the display and it will not allow me to print. I am mechanically inclined and was about to take the printer apart however I can see the path both the paper and the carriage takes and both are clear. I can hear the carriage move when I reset. I have reset the printer several times as well as reinstalled the ink cartridges. It almost seems as of it is a driver glitch or something.
John
Please let me know if you know of a solution because I found a replacement I am buying if it can't be fixed.
I proformed all the steps and still have the error message. There is NO paper stuck anywhere in the printer. However there is a grinding sound like the paper feeder coming from the printer.
Peter Roth It sounds like there may be a hardware issue I recommend you contact HP Technical Support.
You can also do a Google search for "bud04237" which will bring you to an HP Support document: Resolving Paper Load, Grinding Noise, or Carriage Stall Problems which will provide you with instructions on how to resolve it yourself. This is an option if you are not under warranty
I tried all the stapes but the error says " There is a problem with the printer or ink system. if the problem persist, contact HP. 0x6100001d". I really don't now what to do next?
Amanual Geberemariam Please search for C03081973 on HP's home page or using Google search. The title of the document is "'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays on the Printer Control Panel".
After working through the document if you still have the same message, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
min 8:39
'If the carriage moves, wait for it to stop moving'. Mine don't moves on this step. I open the cartridge acess door and the carriage still remains on the right side. So, HP Printer Support... any idea?
I live in Hoorn, Netherlands. Can you please find me the closest HP technical support if there aren't any other solutions?
Carlos Rochinha Unplug the unit and reach in and move it by hand.
***** Ok. Of course I did that and followed all the next steps trying to find a solution. My 'Carriage Jam' Error continues. What I was asking is if you know the reason why my carriage don't move on this step. I think this is the 'source' of the error that don't let me use the printer. Is this the first time, for you guys, that this situation happened to someone?
Carlos Rochinha This is not the first time what you have it called a Carriage Jam and when it is severe enough you as it is with your by what you have said you need to contact our Technical Support. Below is the link to the HP Contact Site for the Netherlands, which you can use to find your local Technical Support.
www8.hp.com/nl/nl/contact-hp/contact.html
hello hp i have this printer and i am reciving carriage jam problems when i contacted hp they told me since warranty was 3 years expired i would need to pay 25$ to talk with them
+migy blue I can definitely understand how frustrating that would have been. The number for HP Technical Support in North America is 1-800-474-6836. I would recommend following the steps in the "A 'Carriage Jam,' '0x61000008,' '0x6100000B,' or '0x6100001D' Message Displays for HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advantage 4610, and Deskjet Ink Advantage 4620 e-All-in-One Printer Series" document ( ow.ly/V53Bw ) before giving Technical Support a call. You can let them know that you have followed the steps in document C03189595.
I have followed all the steps up until 3:59 where he manually moves the carriage across. Mine however won't budge, if I pull any harder I fear it will break. Is there a solution to this problem?
Hello Emma Willemen,
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
hi did u ever find the solution to ur problem because I am having the same issue
***** Tried this. Called technical support. They told me there was nothing that could be done except trading it in for a newer model at a discount. I payed you money. Now, when your faulty unit breaks, you don't want anything to do with me except for me to pay more money and buy another printer. Thanks HP. Please give me a better answer.
I can't get mine to budge either :(
paula young Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
my printer is not working after all the video
I believe this error code is an ink system failure. Please Google search this document for more support: "c01458034#N2338"
BULLSHIT ANSWER
I have error still saying its jammed. 😩
+Great Ness Ah Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps Paper Jam error: hp.care/2rsII4X
HP Printer Support my cartridge is not moving at all. It's stuck on the right side.
+Great Ness Ah I understand the print carriage cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and select OK' message displays on the printer control panel. Please try these steps in order to resolve Carriage Jam:hp.care/2ryMnxW
can you help me
+Tristin Futch I know you indicated that you said you followed the steps in the video. Does the carriage move when you attempt to move it with your hand? If it does not move freely, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first or second option should be the site for contacting HP, when you click on it, you will be prompted to choose your country/region. Please ensure you are clicking on the link with hp.com.
It will move freely with my hand but will not move by is self
+Tristin Futch That is a good sign. So please try a power reset of the printer by following the steps below.
- Please unplug the power cord from the back of the printer.
- Please unplug the power cord from the wall outlet.
- Please wait a full 60 seconds.
- Please plug the power cord into the printer and into the wall outlet. It is important that you plug the printer directly into a wall outlet and not a power bar/power strip/surge protector.
- If the printer does not turn on by itself, please turn the printer on.
- After the printer has completed its startup routine, please try a test print.
Are you getting any error messages after that?
Useless the stupid 6950 just locked out everything. There is no firmware setup on the mongrel so printing a page is a waste of space. The HP Smart App is beyond useless. Having it on for any time after an hour is useless. HP has the most rubbish printers and emulation and has maintained its position at the bottom for decades. Never again.
+Mark Muldoon Please try setting up your printer as mentioned here: bit.ly/2XZ9hxD It should work fine.
s
The ink cartridges wont budge... I hate this thing
+Danny Lopez Please perform the steps mentioned under this document to fix this issue: bit.ly/2zJSna9
it didnt work
+oluwabunmi Shekoni I understand you're experiencing a carriage jam, which holds the cartridges, stalls in the printer.The procedures in this document should help you resolve the issue: hp.care/2rWbZSA