This was so incredibly useful. It taught me how to turn the printer off. I would have never been able to figure it out on my own. Thank you so much HP you guys are amazing.
I am throwing mine away in the trash. I have no paper jam and the carriage keeps getting stuck to the right and makes banging noise tying to get unstuck. I had this photo smart C4640 BOUT TEN YEARS NOW AND IT IS A DONE DEAL.
SPANISH. Me podras dar una mano con una HP B209 de cartucho x 4?. El display solo te indica atasco de papel. Los cartuchos es encuentran en el cabezal vacios. Pero cuando inicializa no corre el carro lo deja posicionado sobre su derecha. El scaneado lo realiza si lo sacas de su loop de pseudo error. No tiene nada de papel y no puedo quitar el cabezal por q esta en la zona de proteccion o inicializacion. Sin desarmar groseramente tenes algun tips? O indicarme como se saca la tapa superior ya q tiene tornillos pero en la parte de atras no logro encontrar como desarmarlo. Desde ya agradezco tu respuesta NOTA: Antes daba un error 036 ahora no se toma la molestia de informarme... SALU2 desde ARGENTINA
+Ale Send thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ruclips.net/user/HPSupport
My printer keeps saying; Check cartridge on the right ? I replaced it with a new cartridge what's wrong with it ? still saying check cartridge on the right
+ken krow I've included the "An 'Incorrect Cartridge', 'Incompatible Cartridge', or other Cartridge Problem Message Displays" document ( ow.ly/ZdXLy ) for you to follow. It has the steps for the error message that you are receiving.
My HP Officejet 6210xi All in One keeps getting a carriage jam and I was told to clean the encoder strip and I have it was realy realy dirty but it still gets a carriage jam but it no longer slams into the left and right side. Perhaps I need to clean it again since I did a quick job.
My printer is brand new. I did all of this and still have a "carriage jam" error. There is not way to contact HP, t hey say there's no support at this time and hang up on you.
Not really helpful, I always get the message "carriage jam" and an animation on what to do. Ive done it about 100 times and the problem still persists.
So there are only two steps to correct this issue? What if neither work? Because neither of these did. And I contacted your support and that was not helpful either. They told me I should have purchased the extended warranty and there is nothin they can do for me. After 1.5 years the printer breaks and that is on me for spending $500 on a printer and not getting an extended warranty... Shameful HP.
Apparently, my carriage has ink on it and I cannot get it to print more than the 'check ink cartridge' step. I love my Photosmart 2575 but might have to replace it. Which HP printer all-in-one is similar to my 2575?
Barbara Cavanaugh I am presuming that you have the Photosmart Plus B209 printer that is mentioned in the video. Are you talking about the plastic strip that the carriage travels back and forth along? If so that is known as the encoder strip and it is not available for ordering. If I have incorrectly identified the plastic part that you are referring to, please let me know so I can check on this for you.
+Vladimir Petrischev We apologize for the inconvenience caused to you. May I know the model number of your printer and the exact issue you are experiencing on it so that we can check the details for you?
This was so incredibly useful. It taught me how to turn the printer off. I would have never been able to figure it out on my own. Thank you so much HP you guys are amazing.
+Steven Stasik I am glad to know that the video was very useful to you.
@@HPSupport That was sarcasm....
Ha!
@@HPSupport LMAO! Like usual, HP is clueless, even in it's canned responses.
25,000 views! Think about it HP!
This video DOES NOT show you what to do when your carriage return wont move to center. So it does me no good
Jane Steiger If you cannot manually move the carriage to the center you will need to contact HP Technical Support.
The tools in the printer menu fixed it. I did a reset factory defaults, then clean and align printer heads
Thank you for your reply
Jane Steiger Anytime happy to be able to help!
thank you VERY useful
+Stefano Gallucci I am glad to know that the video has helped you fix the issue.
I cannot move the ink cartridge at all, the video does not address this problem
help
Marliene Salvaggio If you cannot move the carriage at all you will need to call HP Technical Support
lol. sorry you entitle a video " Fixing a Carriage Jam" and then show nothing about how to do it and then say call Tech! Poor!
@@glynrhys68 true
I am throwing mine away in the trash. I have no paper jam and the carriage keeps getting stuck to the right and makes banging noise tying to get unstuck. I had this photo smart C4640 BOUT TEN YEARS NOW AND IT IS A DONE DEAL.
+Jacqueline Cooper Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3LBrvLA
SPANISH. Me podras dar una mano con una HP B209 de cartucho x 4?. El display solo te indica atasco de papel. Los cartuchos es encuentran en el cabezal vacios. Pero cuando inicializa no corre el carro lo deja posicionado sobre su derecha. El scaneado lo realiza si lo sacas de su loop de pseudo error. No tiene nada de papel y no puedo quitar el cabezal por q esta en la zona de proteccion o inicializacion. Sin desarmar groseramente tenes algun tips? O indicarme como se saca la tapa superior ya q tiene tornillos pero en la parte de atras no logro encontrar como desarmarlo. Desde ya agradezco tu respuesta NOTA: Antes daba un error 036 ahora no se toma la molestia de informarme...
SALU2 desde ARGENTINA
+Ale Send thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ruclips.net/user/HPSupport
My printer keeps saying; Check cartridge on the right ? I replaced it with a new cartridge what's wrong with it ? still saying check cartridge on the right
+ken krow I've included the "An 'Incorrect Cartridge', 'Incompatible Cartridge', or other Cartridge Problem Message Displays" document ( ow.ly/ZdXLy ) for you to follow. It has the steps for the error message that you are receiving.
My HP Officejet 6210xi All in One keeps getting a carriage jam and I was told to clean the encoder strip and I have it was realy realy dirty but it still gets a carriage jam but it no longer slams into the left and right side. Perhaps I need to clean it again since I did a quick job.
My printer is brand new. I did all of this and still have a "carriage jam" error. There is not way to contact HP, t hey say there's no support at this time and hang up on you.
+Shanna Burchwell Please perform the steps mentioned under this document to fix this issue: bit.ly/3ekH2Qf
I can't even get to any options.. it just sits there telling me some b.s.
I just bought my printer and it saying it’s jammed I didn’t even get to use it
+Mir Da Plug Please perform the steps mentioned under this document to fix this issue: bit.ly/3qR6qU7
Not really helpful, I always get the message "carriage jam" and an animation on what to do. Ive done it about 100 times and the problem still persists.
+Chris Please refer to the instructions under this document to fix this issue: bit.ly/3ekH2Qf
So there are only two steps to correct this issue? What if neither work? Because neither of these did. And I contacted your support and that was not helpful either. They told me I should have purchased the extended warranty and there is nothin they can do for me. After 1.5 years the printer breaks and that is on me for spending $500 on a printer and not getting an extended warranty... Shameful HP.
+Stephani Schuster Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3r9dayQ
Apparently, my carriage has ink on it and I cannot get it to print more than the 'check ink cartridge' step. I love my Photosmart 2575 but might have to replace it. Which HP printer all-in-one is similar to my 2575?
None of these help, ink cartridges are not moving, that is the problem with my printer
+SuperNova999 Please perform the steps mentioned under this document to fix this issue: bit.ly/3ekH2Qf
WHILE ROUGHLY REMOVING A PAPER JAM, I TORE THE PLASTIC ON ONE SIDE. HOW CAN I FIX IT?
Barbara Cavanaugh
I am presuming that you have the Photosmart Plus B209 printer that is mentioned in the video.
Are you talking about the plastic strip that the carriage travels back and forth along? If so that is known as the encoder strip and it is not available for ordering. If I have incorrectly identified the plastic part that you are referring to, please let me know so I can check on this for you.
I have a photosmart 5515
Trashed mine. Finally died after 15 years. paid $35 for it.
+F F Please follow the guidelines under this document to fix this issue: bit.ly/3ekH2Qf
I hate HP
+Vladimir Petrischev We apologize for the inconvenience caused to you. May I know the model number of your printer and the exact issue you are experiencing on it so that we can check the details for you?
woohoooo i fixed my printer gltttt
+delilah castillero I am glad to know that your issue is fixed.