Eight cruise passengers stranded on remote island after missing call time
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- Опубликовано: 9 май 2024
- Eight passengers, including six Americans and two Australians, were stranded on a remote island off of the coast of Africa after they missed their ship's all aboard call time. All passengers eventually boarded the ship and will be reimbursed for their travel costs, according to the Norwegian Cruise Line.
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#cruiseship #norwegiancruises #nbcnews
Sorry folks, but it's your fault.
Yes true but the ship was pretty rigid.
@@KMF3 As it should be.
@@KMF3 It has to be. The ship has 3000 passengers and there is ALWAYS somebody who thinks that 3000 people should be delayed for a small number of irresponsible people (doesn't matter if it wasn't their fault). This entire video is a smear campaign against the company. If the departure times wasn't rigid, then each departure from each port would be delayed and you wouldn't get back on the scheduled day of arrival, THEN EVERYBODY would miss their airline departures.
100% their fault
it wasn't part of the tour this sound like a money back scam
"We knew the rules. We didn't follow them. Its not our fault". OMG GROW UP!!
@Dah, You did hear them say the tour didnt get them back in time right, so it wasnt they're fault
@@paulettebarrow9791 they still took the tour on their own accord. it was their fault.
@@paulettebarrow9791 Were they held at gunpoint to go on that tour? No. Sounds like it was their(not "they are") fault.
they knew what time to go @@paulettebarrow9791
@@paulettebarrow9791
It was 100% their fault! They decided to go on a tour that NCL had no part of.
0 sympathy for adults who can't follow very basic, well-understood directions.
That would be the TOUR GUIDE
Adults?
The tour guide doesn't have anything to do with the ship
White people traveling abroad never think the rules apply to them.
Rich people problems....
You could not believe that an enormous ship would wait an extra hour just for you? How entitled can you get?
The coast guard DELIVERED THEM TO THE SHIP and THEN the ship refused to board them. Letting them board would NOT have delayed the ship an hour!
And NO, the tourists did NOT expect to keep anyone waiting an extra hour, they very sanely assumed that their tour guide had told them the truth!
@@naomilevell9990 You apparently have information that I have not seen. Since it happened on a small island off of Africa, I’m very surprised to hear that our Coast Guard was involved. There are several things about your account that I do question. From what I have read, their side tour extended an hour past the time that was stated that passengers should be back on the ship. So I wonder what their tour guide told them since it was not a ship-approved side trip.
@@naomilevell9990Major safety hazard/liability boarding a moving ship on from boat to ship.
Ship has to stop to board passengers this absolutely would have been more than an hour delay @@naomilevell9990
I mean, watch the video you are commenting on. They mentioned the coast guard....not "OUR" coast guard...whatever that even means. Other countries have them too ya know.@@libbyworkman3459
I have no sympathy for them, It's 1000% their own fault.
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
Now now now. Let us not exaggerate. It was not 1000% their fault. It was only 100% their fault.
@@naomilevell9990 All of the passengers were warned ahead of time that if they took a tour that was not sponsored by the ship and they failed to return on time, the ship would not wait for them. These passengers decided to do it anyway.
@@naomilevell9990They took a non cruise ship sponsored excursion, they ran that risk the moment they did that.
No one likes to admit to being wrong anymore. It's 2024 and people can't accept their own mistake(s).
Next time don’t do a private tour…
The sad part is people shouldn't have to take the cruise lines overpriced tours but you do need to make sure you'll be back 2 hours or more before they take off because they are ruthless if your late.
@@pjt3887 you’re right and that’s why the cruise tours are so expensive bc they have to wait for cruise sanctioned tours….so they know ppl will buy whatever price they’re at…
@@pjt3887ok then take the cheaper tour and miss the boat
@@pjt3887 they have a strict schedule to attend to cause there are other ships waiting to dock at the port
@@pjt3887 Cruisers don’t have to sign up for cruise sponsored tours. Why would you think that? They do have to be mindful of the time regardless if it’s a cruise tour or private tour.
They shouldn't get a refund
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied a refund.
@@user-iq9qr5cx3h LOL you are too wet behind the ears to know that RUclips removes one upvote for every downvote made.
Cruise Line must want them to just go away and they’ll pay them to do so.
@@user-yw8cl1tx3l The cruise line has sent a pretty consistent message that they only value humans for their credit card numbers and that in all other circumstances they just want the humans to stop interrupting the cash flow process and just go away.
For what
Entitlement at its finest ,
On the cruse ship's part, yes. The TOUR GUIDE messed up, and the ship had NO VALID REASON AT ALL for refusing to let the coast guard board the passengers who were ALREADY BROUGHT TO THE SHIP BY THE COAST GUARD.
@@naomilevell9990Valid reason: liability. The ship was moving.
@@naomilevell9990Maybe just to teach these people to stay home.
FACTS!!!🙄🤦♀️🤬🤡
Typical entitled behavior by the passengers who think the world should stop for them. Self accountability seems to be beyond many these days.
Don't forget the media. Notice how the media spun this story? The media pretends it's okay to keep 3000 people waiting while 8 can't get back to the ship on time.
AGREED 🙄🤦♀️🤬🤡
Agree 100%.
Cruises tell you clearly that if book alternate tours, the ship must go on. Can you imagine if the ship waited for everyone who was late? The rest of the passengers should not wait. No sympathy here.
Imagine if you were left waiting an hour plus on an airline for some couple that's late. People would just start coming late and the planes would never ever leave on time, and everyone would be miserable except for the person who came later then everyone. It's very selfish and shortsighted to think the cruise line should wait for you
When I took a cruise to Alaska we had to wait over an hour for one of the cruise ship tours that was late getting back. The bus broke down. Due to that it cut one of our ports times in half that really made me mad.
Facts👍
Don't reimburse them, they will learn nothing.
What exactly are they supposed to learn? How vicious people like you are? The TOUR GUIDE stranded them, by incorrectly calculating by a whole hour how long the tour would take!
@@naomilevell9990 Not the tour guides responsibility. It's why private tours are not recommended.
They should learn to take all proper ID and travel documents when you visit a foreign nation. They should learn the risks of using a unsanctioned PRIVATE tour. They should learn to follow all of the same rules that 99% of the passengers followed. That is just for starters.@@naomilevell9990
They are supposed to learn to be responsible for getting their own lazy behinds back on time like everyone else. @@naomilevell9990
@@naomilevell9990they should learn to be accountable. Were guns pointed to their head to take the tour? They are adults who decided to take the tour. Seek accountability in the dictionary, you might learn something
Zero sympathy. What makes them so special.
Their last name is Karen?
Unique DNA, fingerprints and retinas.
Oh, you meant in this situation.
Their complexion didn’t benefit them this time and they are emotionally traumatized.
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990Don't hire tours not sponsored by the cruise line. Simple.
No sympathy. I worked in Expedia’s cruise department for a few years and always advised customers to book excursions through the cruise line itself, because they will always wait for guests who do this. No guarantee otherwise; these ships have tight schedules and what about the couple thousand other passengers who followed the clearly stated rules by NCL and got back to the ship on time - why make them suffer for a handful of dummies taking a stupid risk. The fact that Norwegian reimbursed these people was not even necessary - NCL went above and beyond to do this “rewarding bad behavior” gesture because they knew the media would release this story. Norwegian is a great cruise line. I’m going to Alaska with them next year. I always book excursions through the cruise line - it’s simple; follow the rules, and quit your crying.
When you write ".... why make them suffer for a handful of dummies..." you're just referring to the staff on the ship, right?
@gottagift You are funny, but it is quite obvious who the dummies are. The staff are on the ship, not the dummies. I don't think the cruise line should have reimbursed these people for their travel costs to join the ship as it was their own fault.
@@cathykeim1088Unless this cruise is scheduled to be in the path of an eclipse in eight hours i just can't imagine the passengers suffering. To me, if i were a passenger and found out departure is being delayed two hours, i imagine i would go sleep it off. For the crew aboard the vessel, they are rigidly trained and dedicated to a very strict routine which must never be deviated from. A two hour delay would be like saying "Guess what crew, because of the dummies we have the pleasure of entertaining on this particular cruise, our day has been extended to 26 hours instead of the normal 24.
The TOUR GUIDE messed up, and the ship had NO VALID REASON AT ALL for refusing to let the coast guard board the passengers who were ALREADY BROUGHT TO THE SHIP BY THE COAST GUARD.
It is OBVIOUSLY NOT in any tourist's power to ensure that the tour guide is telling the truth about how long the tour will take! The passengers did NOT break ANY rules, the TOUR GUIDE broke them.
You better hope karma doesn't bite you in the backside and you get stranded too for SOMEONE ELSE breaking the rules!
@@naomilevell9990Nothing to do with karma. Take cruise trips, bring passports, money, credit cards, and medication. Consider your physical restrictions. I took 45 cruises so far, and my excursions were late to come back few times. But because I wasn't risking reserving with unknown tour companies and payed a little more, I took cruise tours, and the ship was waiting for us for over an hour.
Blah, blah, blah! Go home and stay there!
Probably worked for the gubmint and are spending their pensions now wandering blindly just like they did when they were at work....lol
Gee, just stop with the whining! They knew what time to be at the ship and failed to be there on time. Most ship travelers know that if you disembark then be back on time or reconnect at your own expense.
I have traveled before on a lot of cruise ships and always made sure to be back on time.
The ship captain always emphasizes the importance of being back on time; if not, the ship will take off without those who are late.
Each minute after the permitted time at the dock, they are paying a hefty fine. Be witty while traveling abroad on the ship or otherwise.
They DID reconnect, and the ship REFUSED TO LET THE COAST GUARD BOARD THEM.
@@naomilevell9990 cause they were and hour late
As a former employee of largest cruise line in the world, this is a well known rule for several reasons. It's common knowledge
Imagine the same report about people left behind by their airplane? People miss their flight all the time, and the airlines don't catch flak for it. Why? Because it's the passenger's responsibility to be on time. If you must take a tour you either accept the risk (and shouldn't go whining to the media) or you book it through the cruise line to avoid this situation.
Did she say, the ship 🚢 followed the rules TOO rigidly ⁉️ …HUH 🤯
Ma’am, just admit yall messed up 🤦♀️
EXACTLY
If you are in need of medicine or like That one woman in a motorized wheelchair, take responsibility for yourself and book through the cruise. That is just irresponsible.
They DID book that cruise, their medicine was on the ship where THEY were supposed to ALSO be, and they also booked a private tour guide OBVIOUSLY in good faith.
The cruise ship crew was irresponsible, offering people the option to book with private guides and then failing to warn the passengers that they will be refused boarding WHILE ALEADY THERE, for no reason, after getting accidentally kidnapped.
@@naomilevell9990 Are you like freakin kidding? Let's use caps as you have: ADULTS NEED TO TAKE PERSONAL RESPONSIBILITY FOR THEIR ACTIONS!!!
Just don't take private tours
you mean they accepted the risk of tking a privatre tour did not bring their essential medicine with them and blame their own astonishing stupidity on the cruise line.@@naomilevell9990
@@naomilevell9990 The cruise line did not offer to book with private guides. That's something the passengers did on their own, and there's nothing cruise lines can do to stop that (heck, they would love it if they could, as they would make more money from their own tours). People are allowed to just walk off the ship in port, and what people do then is up to them, including booking a private tour which are available in every port (they're usually cheaper). All the cruise line can do is tell them to be there on time, and that booking tours with them is safer as the ship will wait for those tours. But the moment you step off the ship on your own (when you take a tour with the cruise line you get escorted to the tour bus), you're responsible for your own arrangements and getting there on time.
The self-importance and entitlement of these people is astonishing!!
@@naomilevell9990That sounds like what you are begging to happen to you. Go try it and see who cares if it was the tour's fault. Go ahead.
“A 3 hour tour… a 3 hour tour…”
They got stranded on Gilligan's Island.
😂😂😂😂 stooooppp!!!! Took me 1.5 secs but I got there😅
I don't get why this is news, THEY made the choices! You just get worse and worse media!
because they are privileged Americans who think rules don't apply to them.
I long ago termed them "Enemedia", bc they collaborate via the 4am talking points call, and they are the enemy of We the People!!
I agree, but am actually glad they did the story. This prove what so many of us already know!
It is the passengers faults...
"remote island" makes it seem like they were left on a deserted island. While it sucks, they're not abandoned in the middle of nowhere, there's civilization and amenities. They'll live.
These passengers should be backlisted from the cruise industry in the future. They are literally warned multiple times PER DAY about the rules. If you think the rules are too rigid, don't go on a cruise again. They did get a partial refund which is more than they should have received.
I wouldn't want my cruise interrupted by irresponsible peeps.
Then don't book with irresponsible peeps like that cruise line.
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 not the tour guide’s fault. He was paid to give a tour, that is what he did. To expect more is completely ridiculous. It is not the U.S. It is so incredibly dumb to expect others give you special treatment. 🙄
The ignorance and arrogance is staggering.
They were over an hour late, it said! They are adults and knew the rules. They shouldn't have taken the private tour.
They assumed that the ship crew were ALSO adults and knew the rules, in addition to OBVIOUSLY knowing whether or not it was safe to offer passengers the option of booking private tours!
The passengers acted in good faith, the ship crew did not!
@@naomilevell9990 The ship crew told them the rules. Be bac on time.
@@naomilevell9990these people need to take responsibilities for their actions. Who forced them to tale the damned tour? They are supposed to be equipped with brains for decision making. They have no one to blame but themselves
The entitlement...
People who can't follow rules need to stay home and shouldn't be reimbursed anything.
And ship crews who can't make allowanced for the consequences of THEIR OWN mistakes should be stranded in the same way they caused their passengers acting in good faith to get stranded.
The passengers were acting in good faith, and totally reasonable to trust the ship crew's decision to allow passengers to book private tours.
I can only assume that you had a similar experience and are still triggered by it. That has to be the explanation for why you're defending these entitled people with so much energy @@naomilevell9990
The ship crews did everything correctly. You sound like one of these entitled snots.@@naomilevell9990
@@naomilevell9990 The ship crew did everything perfectly. Youir cruise buddies are at fault.
@@naomilevell9990Get a grip. Being WRONG is ok! It happens. They were wrong, why can't people ACCEPT WHEN YOU ARE/WERE *WRONG*
The cruise line should not reimburse these idiots
This video should be titled ‘the pouting passengers’. Don’t try to blame the cruise line, being late was on you.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 Wrong; the passengers knew full well of the boat's departure time. The passengers may have acted in good faith but stupidly they booked this excursion too close to the boat's departure time.
Everyone that has ever cruised, knows the rules. If you take an excursion that is not sponsored by the cruise line, you are taking a risk.
"They followed the rules too rigidly". Typical entitled Karen 😅.
Lots of them these days. One today at a grocery store made her way in and I couldn’t get to my cart. She was obnoxious.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
This is NOT Norwegian's fault. I've worked on a Norwegian cruise ship, and they explain, in DETAIL to the passengers, AND the crew, that if you miss the boat (it's a ship), the boat can not and WILL NOT wait for you. You are stuck, and have to get back on your own time and expenses.
The TOUR GUIDE messed up, the passengers did not!
And the coast guard delivered the passengers right to the ship, at which point the crew absolutely COULD HAVE and SHOULD HAVE let then board.
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990How they suppose to get on the ship, when you have a pregnant woman, handicapped person and an old lady. Second the captain is doing his job. Before you said something compare ship to a boat, you don’t know what going on in the water because in one moment is calm and next moment it could get rough. The captain has to think about the safety of his crew and the coast guard. For coast guard they should have call the ship first before headed where the ship is at.
@@naomilevell9990It doesn’t matter if the tour guide messed up, in is they responsible to get back on the ship on time. They all booked a private tour to save money, so they are responsible for whatever happen, but if they have booked through the ship line than they have duty of waiting for them to return to the ship
Stopping at sea to interact with another small ship is a security risk. Pirates and terrorists are still a real thing. @@naomilevell9990
I have never taken a cruise and probably never will... but even I know that they are strict and the ship will leave without you!
Sounds like entitled rich people that expected an entire ship of people to wait for them. Over an hour... it's not like they were 5 minutes late.
The TOUR GUIDE messed up, the passengers did not!
And NO, it would NOT have delayed them an hour to let the passengers board after being delivered to the ship by the coast guard!
But thanks for admitting that a five minute delay (how long at most it would have taken to let the already delivered passengers board) is in no way equal to an hour long delay!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990did you miss the part that they were already an hour late when they got the ride from the coast guard?
the passengers should NOT have booked a unauthorized tour guide....those rules are stipulated on the website, at booking and at offboarding at the ports...which the passengers chose to thumb their nose at.
clearly comprehension is a issue here, cause the passengers were in fact over one hour late.
"accidentally kidnapped" 😶😐😑🤭😫😂🤣😆
@@naomilevell9990Naomi, spamming the same *WRONG* assessment over and over and over, will not make it true, or reasonable. FYI you're going to have to accept accountability for wrongs someday, whether you want to or not. 🎉🎉🎉
@@naomilevell9990 wrong. They chose the tour. They *CHOSE* to trust the tour company. That is not kidnapping. I hope you never find out what kidnapping actually is or feels like. It's very crass and stupid to act like what happened to these tools has anything to do with kidnapping. People who have actually been kidnapped do not appreciate your foolish comparison. Adults are responsible for themselves. The world doesn't stop rotating because some irresponsible incompetent people are late to an appointment.
We know the rules, but we think they enforce them too strictly. Lady!!! those ports charge BIG money to be there and there are other ships waiting for the spot. The next port has them scheduled to arrive at a certain time. You cant say it's no big deal to delay an entire cruise ship with 2000 people while the ports are fining the ship thousands of dollars.
They were already out in open water when the coast guard delivered them to the ship. Stop making excuses.
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 Stop maing excuses for these ridiculous a holes.
Eight people who think they are special and wanted to be treated special. When on a cruise ship follow the instructions given to you by the staff or get left behind. Stop looking for special treatment you are just another passenger who shouldn't have wandered off on your very own expedition because you thought you were special.
Talk about 8 entitled people. Apparently, they think everyone is suppose to work around them instead of the other way around. They need to get over themselves.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
They DID word around the other people, the ship crew is the group that refused to alter their own plans for five whole minutes at the most by letting the passengers board after the coast guard had already delivered them!
I’m sorry but it’s on you for not getting back in time. They tell you when you’re supposed get back.
@@naomilevell9990its a private tour in an impoverished country. Not the cruise line's fault.
@@tatersncornA country improvised by their Uropin forefathers that they were dying to visit. 🧐🤷🏾♀️
If the TOUR GUIDE told them FALSELY then make the TOUR GUIDE pay! It’s not NCL’s fault.
@@africanqueen1655 they were always impoverished
@@maeg3582 It is 100% the passenger's fault . And why would anyone thin a tour guide in an impoverished country can pay?
This SCREAMS entitlement all over it. These 8 people expect an entire ship to wait for them because they’re special! Follow the rules people and you won’t have this problem!
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 Grow up Karen, rules are rules.
Wow! Two quintessentially Karen statements sandwiched around calling ME a Karen!
Thanks for making me laugh@@aceydishy9338
why...why did they take risk of a private excursion?
Exactly
Probably because it’s cheaper. That’s fine but get off the boat early if you’re going to do that. I bet they took their time getting off the boat before starting their excursion. Either way, it’s on them.
Because they mistakenly assumed that the tour guide and the ship crew were responsible mature adults like themselves.
@@naomilevell9990There's a problem in this country with people fighting tooth and nail to defend their *WRONG* opinions. Copy and paste it, spam it, scream it, doesn't matter. Wrong is wrong ❌
I’ve gone on private excursions before. We made sure to communicate that we wanted to be back 2 hours before all aboard. That way you have plenty of time in case you run into complications
“Your emergency, does not constitute an emergency on my end.”
-Boat
You didn’t follow the rules and were told numerous times that if you’re not back on board at the published time you will be left behind. If you can’t follow the rules you pay the price. Don’t like the rules then don’t go on cruises.
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 yes a certain amount of blame falls on the tour guide but the fact remains these passengers booked a private tour not affiliated with the cruise line and should of been well aware of the rules. They were just as much at fault as the tour guide the ship had set a hard target departure time and those passengers all had watches/clocks. The onus still falls on the passengers as the PRIVATE tour guide was under no obligation to follow cruise ship rules therefore the passengers did not follow the rules.
With that being said if the passengers were on a tour booked through the cruise line the ship would have been obligated to wait for their arrival as they booked through the cruise line.
End result these passengers paid the price for not following ship guidelines.
@@naomilevell9990 I'm sorry but did the passengers not take any watch or other device to tell the time with them? That makes it their fault still. In addition, there are plenty of warnings about using non cruise line contracted tours. They gambled, they lost and now they're crying about it. Play stupid games, win stupid prizes in this case.
@@kelli_1652exactly. You don’t go to another country, pay for a tour, get said tour, and then whine that they didn’t do a bunch of other things irrelevant to the tour. It was not the tour guide’s fault- he gave the tour he was paid for. Perhaps it was the disabled people who made the tour so much longer than normal that actually made them late. Instead of the tourists taking responsibility for themselves and factoring that in, they expected others to cater to them for services they did not pay for.
Bet they were late bc of themselves too. Poor tour guide just doing his JOB. The one he was paid for. Also, to expect others to run on another country’s time culture- ignorant.
The ship has thousands of passengers, 8 people not organized by cruise is a no, no. Taking their sweet time in the island is their fault.
They did NOT "take their sweet time"!
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990yes, all of those things should happen to me if I risk buying a tour through someone other than the cruise line. It is MY FAULT if that happens because it is irresponsible to book a tour that won’t guarantee me back to the ship on time. It is MY FAULT if I don’t have travel insurance that covers this situation. But, I guarantee you I won’t run to the news media when this happens because I will know it was MY FAULT and NCL did nothing wrong.
@@naomilevell9990 They were idiotis who didn't deserve a penny from the tour line. Disgusting that you expecgt a low paid tour guide in Africa to pay thousands of dollars for these morons.
Duty of care only applies to hospitals, not cruises. If you know when you have to be back and you don’t show up, that’s on you.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990You’re out of your mind…
@@naomilevell9990 it’s pretty obvious to me, and I’ve never been on a cruise, that going outside of scheduled cruise activities could result in delays beyond my control, therefore I would not have booked a tour not part of my cruise.
Zero accountability for their actions. Looking to blame everyone but themselves.
Refusing to let the passengers back on the ship after the coast guard had already delivered then back to the ship was an act of attempted negligent homicide just to make a point about how obsessed they are about five minutes' worth of punctuality.
And it's not as if the passengers were at all to blame for the passengers being late. It is totally sane and normal and understandable to assume that hiring an adult tour guide will result in having a tour guide who acts like an adult.
Those 8 passengers should OWN Norwegian Cruise for this.
If you don’t get there on time it is your own fault. Period.
Once the ship leaves the pier….there is no coming back…it’s gone. There is no reverse, no turning around, no stopping. You are told this when you get on the ship, and every time you leave the ship.
The ship was already out at sea when the coast guard delivered the passengers to the ship. No one asked them to return to port, they were only asked to let the passengers board the ship. Stop making excuses.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
It's strict for a reason. Time Restriction and safety! Passengers are even advised NOT to go on private excursions when they're on land due to the time restrictions. Stupid people get no sympathy..
They were well traveled
@@naomilevell9990 Everyone on any cruise are advised not to take any private excursions due to the time restrictions..
Oh yes thhey were. Everyone on the cruise is. @@naomilevell9990
@@naomilevell9990You again? You are *WRONG* get over it. You're probably the type to generalize entire groups off of a few examples.
Refund? man, breakin the rules just have no consequences anymore.
They shouldn't refund them. They should charge them an extra boarding fee and an inconvenience fee for delaying all the other passengers who were able to follow the rules and show up on time.
They should have charged them an extra boarding fee? That's not what they did at all! The crew refused to let them board at all when the coast guard delivered them to the ship!
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 I know that's not what they did, that's why I used the words "SHOULD HAVE". Short of charging them an extra boarding fee they shouldn't have been let back on the boat at all. They should have to find their own travel accommodations to get back home. 'Don't miss the boat' isn't a figure of speech for nothing.
They shouldn't have gone on a private tour in the first place. They did that at their own risk. If they wanted to something not provided by the cruise line they should have not gone on a cruise and taken their own trip there. @@naomilevell9990
@@naomilevell9990 They should have been fined and banned for life. They are exactly the =kind of passengers who ruin it for everyone.
They tell you
15,000 times
do NOT be late
The TOUR GUIDE was late. A WHOLE HOUR LATE. This was absolute NEGLIGENCE on the part of the TOUR GUIDE.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
@@naomilevell9990 I hoipe you feel as dumb as these people were.
If the ship leaves at 3 be on board by 2.
I can’t even believe this is worthy of headline news.
I'm glad not a single comment here supports those people 😂👋
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 Wouldn't you keep track of the time yourself and start telling the tour guide to start heading back ASAP when it's 2 hours before cut off? Unless his vehicle broke down or they were truly kidnapped
@@naomilevell9990 Are you stupid ????
Well said @@rncook2471
@@naomilevell9990 You are the ONLY commenter who sees differently than EVERYONE else. Congrats !!
I remember something a tour guide told me when I worked at the Grand Canyon. The difference between a tourist and a hitchhiker? Five minutes.
Did that tour guide tell you this BEFORE or AFTER those five minutes?
The passengers acted in good faith, they were NOT warned in advance of the dangers of booking a private tour, and it IS TOTALLY reasonable for tourists to expect their guides to know how long a tour will take!
The tour guide was not only wrong but was wrong by AN HOUR.
The TOUR GUIDE messed up, the passengers did not!
@@naomilevell9990wow surprised you have any service on that island
😂lol
@@naomilevell9990nope....the adult passengers knew the time to return and should have informed tour guide. It's the passengers failure to comply with rules.
Before. No matter how much you scream it is still their fault. @@naomilevell9990
In the U.S. Navy it is known as "Missing Ships Movement". You will also be charged with "Unauthorized Absence". So for you "Crazy Eight", stop "Whinning".
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
Passengers be on time😂 you are not the only travel.
The TOUR GUIDE messed up, the passengers did not!
@@naomilevell9990*ACCOUNTABILITY* is important.
Why are they getting so much coverage! They should’ve been on time! They should be embarrassed
That’s why you go on the tours that are guaranteed by the cruise line instead of chipping out. Period. You took a risk and you lost.
How did the ship's crew take a risk exactly?@@naomilevell9990
😂 I hope they learned their lesson. The cruise company followed policy and are no responsible for dumb passages.
They clearly have him considering what they said during the interview
What lesson? How vicious people like you are?
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
If you want private tours- go ahead, just don’t blame someone…
It is the responsibility of the ship crew to warn people of the dangers of booking a private tour, it is not the responsibility of passengers to have psychic powers.
@@naomilevell9990Have you not watch on RUclips how many peoples miss boarding the ship, some made and some don’t, do we come on the news to complain, some might and some don’t, but to they blame the cruise line? No.
Dont give them a dime back. They dont deserve it
I’d agree if the cruise ship management hadn’t been petty when the Coast Guard brought them to the ship and still denied them. That was the issue and it was stupid and just a way to flex and punish them. Nobody follows Jesus’s teachings in America anymore.
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 I know right! What is wrong with people? It's mostly conservatives, of course, who just want to hurt and punish every single person for their own satisfaction. It's so weak and selfish.
@@ChrisM-zm4li maybe Jesus should have taught his followers to read a sundial..that way the many don't have to wait for the few
@@naomilevell9990 the guides that weren't affiliated with the cruise line...The ones everyone was warned about...lol..
And who's responsible if someone is hurt or worse when transferring the elderly and pregnant at sea?
The captain made the right choice IMO
Typical American Karen’s
I’m American and I approve this message.
My best friend is named Karen and she's a very nice person. How would you feel if it were your name? BTW, no need for an apostrophe when pluralizing the name.
@@Signs9what name would you suggest Karen? Sorry, what name would you suggest?
If you think Americans are even close to the most entitled people or even tourists you need to get out more... with that said, the cruise ship leaves at a certain time, if they didn't make it, the ship can't wait for them, it is a bit weird that the coast guard offered to take them out to the ship and the ship refused... I don't know why they would do that... but this is actually very common (for ships to leave without passengers... I don't know why it deserves a story on National news...
There were also 2 Australians. And no, it’s not typical. Enough with the bullying already. Go look in the mirror first.
That's why the Cruise lines tells you to only book shore excursions through them and never on your own , the cruise will wait for the excursions they book
Telling them after they are stranded, is in no way equal to warning them ahead of time.
@@naomilevell9990 The *are* warned ahead of time. Repeatedly, via many different lines of communication, including verbally as they step off the ship. It isn't the cruise line's problem if grown adults simply can't believe that the rules don't really apply to their entitled little butts.
So everyone else on the ship are supposed to be delayed and miss other stops and strictly timed adventures for these 8 initialed people?
Oh sure, those other passengers would have all been totally devastated by the delay of a whole five minutes and would have missed their nest stop if the ship crew had acted like responsible adults by letting the already delivered passengers after the coast guard had already delivered them to the ship!
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 These delays can mak the ship miss an entire port just because of these entitled jerks.How is that fair to everyone else?
And they were warned several times a DAY not to tae private tours. Stop playing stupid. @@naomilevell9990
@@naomilevell9990 they were over an hr late. Also thats an hr of a ship sitting there burning fuel for no reason costing how much for the cruise line?
Being an avid, long time cruiser, this is the one thing to never do, believe that the ship will wait for you. THEY CANNOT ALTER THEIR DEPARTURE TIME because you took it upon yourselves to bend the rules. Always assume the posture of setting your watch (or adding one hour for phones with GPS) this will give you some comfort in knowing that you stand a 99% chance of making boarding time. Lesson well learned I hope.
The rules were know by all and given MANY MANY TIMES,, no excuses what so ever
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990you're crazy 😂 on every thread defending this nonsense 😂 smh you're definitely crazy
@@christopherbrown9279 In that case I should be the one shaking my head, since you are the one volunteering to converse with a lunatic.
How long should the ship wait if people don't show up on time? Hours? Days? If the ship did that at every port, there is no way on earth that the ship could stay on schedule.
A whole five minutes spent letting the passengers board after the coast guard had already been delivered to the ship is hardly equal to hours or days. You accidentally admitted this by saying "Hours? Days?" instead of "Seconds? Minutes?" There has never in human history been any ship that failed to stay on schedule because of a five minute delay at open sea.
@@naomilevell9990 yeah this excuse is just as dumb as your other ones.
@@loosilu😂
Cruise ships dont wait. Be on time or catch up. Its reinforced when you take a cruise before you get off at any stop.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
And they DID catch up, and then the ship crew refused to let them board after the coast guard had already delivered the passengers to the ship!
@@naomilevell9990no, the passengers messed up taking a private tour that wasn't with the ship.
How is this news? this is clearly they're fault
The TOUR GUIDE messed up, the passengers did not!
@naomilevell9990 how's that the ships problem? They have a schedule to keep and they remind everyone before leaving what time they need to be back.
That lady is so entitled, saying the cruise line FOLLOWS THE RULES to ridgedly......um....duh? She and the others were not the only people on that boat.
There is a departure time. Every SINGLE CRUISE LINE, has this policy. And I bet that the ship did wait a little bit before taking off.
They say it over the PA system, on the daily itinerary put in EACH stateroom, and it is on the website when you are booking the cruise.
The departure time is the departure time. It is not their responsibility if you fail to understand the departure time.
This has nothing to do with departure time. They were out at sea already when the coast guard delivered them to the ship.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990They are not allowed to do that with peoples they have on ship. You also have to consider the sizes difference between a boat and ship? You don’t know how rough the water is, and how they suppose to board the ship? In certain situations yes they send drop a rope ladder for you to climb up, but how you going to have a pregnant woman, old lady and disable person board the ship? So tell me how the suppose to board the ship? They can’t open that boarding hatch because they have boarding railing? So tell me again how are supposed to board a ship?
How many people managed to be on the ship when it left?
The TOUR GUIDE messed up, the passengers did not!
GREAT POINT!
rules are rules. A lot of people don’t seem to understand that in today’s world. Rules are for everybody but them.
I bet the same people that if they were the ones on the boat and there was other people left off the boat they would say there’s rules. How can you not follow them oh my God.😂😂😂
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
It is NOT reasonable AT ALL to hold the passengers accountable to assume that their seemingly adult tour guide would act like a five year old!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
This is not the fault of the cruise line.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
Sounds like they just rebooted Gilligan's Island😂
“We feel they should have some sort of duty of care not to leave us stranded” Actions meet consequences.
Such as the actions of the ship crew neglecting to inform passengers of the dangers of booking private tours? And the actions of refusing to let the passengers board after the coast guard had delivered them back to the ship? Those "consequences" have a name, CRIMINAL NEGLIGENCE.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 Now that’s just silly. Third-party vendors do not have any contract, and therefore, no obligation to your cruise line. This means they are not responsible for returning passengers to the vessel by a certain time. If this happens, your cruise ship will leave without you, regardless of the circumstances. It’s a risk you take to save a few dollars.
So, who was "stranded"? Apparently, nobody.
Try again.
They had to travel on their own at their own expense, through multiple national borders, which was immediately physically dangerous, because of some policy-worshipping snot who wouldn't let the coast guard board the passengers after the coast guard had already delivered them to the ship.
The cruise line always tells you that you take a private excursion at your own risk. If they are late back the ship will leave you. I usually book excursions through the cruise line. If we get back late the ship must wait.
These eight were NOT told in advance of the dangers of booking a private tour, so clearly it is NOT always.
@@naomilevell9990How do you know that they didn’t know about booking and taking private tour? It wasn’t on the news. Beside if you want to take tour it will be included in your package that is accepted by the cruise line, but you do a private tour you taking gamble at your own risk. So stop talking about how they didn’t know, ok because everyone here who made comment know rule and you must be leaving under rock, they tell you to when you booked for cruise and when you leave.
There is no way I would miss getting on the ship. I would be an hour early.
And what if you find out the hard way that your tour guide had told you a lie about the time, and because he acted like a five year old were off in your guess of when an hour early is, by 62 minutes?
What then?
His time estimate of how long the tour would be, was off by A WHOLE HOUR, and they were consequently an hour late.
One hour minus one hour is zero minutes.
They were 100 percent not to blame for the delay.
Why is this making news this literally happens every day on every cruise ship that goes out at least one person misses call and gets left behind always every Cruise😂😂
If that is true, every tour ship captain and crew member should go to prison for conspiracy to kidnapping and conspiracy to abandonment.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
Imagine if every cruise line waited for passengers who were late to board. The all aboard call would be abused by many more passengers, delaying the itinerary. Let this be a lesson to understand that it’s risky to take side trips. I don’t see why the cruise industry is the bad guy.
Thats ya own fault for going somewhere it wasn’t the cruise fault.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
I think everything went exactly as it should have.
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard!
At this point, they should just go ahead and fly back home.
At the criminally negligent ship crew's expense.
@naomilevell9990 They are seasoned cruisers who did a senseless thing by booking a third party excursion that returned late and now want to play their "Karen" cards for sympathy 😂
2:29 trying to run with a backpack and shopping bag in flip flops after mixed drinks😂
This is what Airlines should do.
Umm they do they also make you rebook ya flight😅😅😅😅
The TOUR GUIDE messed up, the passengers did not!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to your airplane flight, and then you should get denied a refund.
So never do it again. Rules are rules. 😂
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 No matter how many copy=&-pastes you do, it don't make it so. Rules are there for a reason, and EVERYONE is warned about non-sanctioned excursions. I bet you're one of these 8 morons.
"We truly believe... although there's a set of rules... that the ship made... they follow those rules too rigidly". Well then, what's the point of rules if they don't follow them? That lady sounds like she's her own worst enemy, and her husband is the enabler. And, that's why you guys got left behind!
Glad shes not in charge of life boats
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@@naomilevell9990 That's the exact reason you should stick to the company's program who is hosting the voyage.
They went on a tour not organized by the cruiseline.....and got left
okay... why is this a story?
Because after they got left, the criminally negligent ship crew also refused to let the passengers board after the coast guard delivered them to the ship.
"Although there's a set of rules, they shouldn't apply to us..." KruiseKaren, 2024
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
@naomilevell9990 every cruise line I've ever been on warns passengers independent excursions at their own risk
I thought u were NOT to book tours other than the ship's tours. It's to stop things like this happening or scams, or even crimes of robbery, etc. If w a ship tour,the cruise lines will get you back. These 8 passengers didn't want to give the ship more money, for best tours, shows, guaranteed back to ship. So, these people taking the nonship tours had advice, had specific warnings, had bad luck w their tour, and whine poor us. BS. What they KNOWINGLY DID is against all other ship passengers. it's not right. They were absolutely wrong. They knowingly, wilfully assumed the risk. By paying them, setting themselves up for future incidents, costs ships more $ in costs that will be added onto ship fares.
So because people remembered to warn YOU, that makes it somehow okay that that ship crew forgot to warn those 8? Those 8 passengers should have tapped into humanity's collective memory of everything the other passengers of other cruises had been told?
They did NOT knowingly nor wildly assume any such risk. It would have been INSANE of them to even SUSPECT that a tour guide would ever be wrong by a whole HOUR about how long his own professional tour was going to take!
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
The cruise line ABSOLUTELY SHOULD have to pay for making such an atrocious mistake, the crew had NO REASON AT ALL to recklessly endanger those passengers by refusing to let them board after the coast guard had already delivered them to the ship! And it 100 percent should come out of the criminally negligent crew members' OWN PAYCHECKS, not get passed on to the customers!
@@naomilevell9990WOW, This almost defies logic! Obviously you have never been on a cruise, or worse, been on one and not know how things work. The info on shore excursions are all over the place!! I have taken excursions not sponsored by the cruise line knowing full well that if I was so much as 1 minute late returning to the ship I would be on my on to get back to the ship. I have been on cruises where the captain stopped the ship to allow late passengers on a tender re-board the ship, but also when the ship could not stop and the passengers had to get to the next port to board. I never asked what made the difference but I'm sure there is some logic to it. Bottom line, this is absolutely the responsibility of the passengers. If you book thru the cruise line, you are assured a return to the ship even if they must get you to the next port.
But I regress. I haven't been on a cruise ship in over 15 years but I suspect not much has changed. Also, when I did book excursions, most were not thru the cruise line. But I did so knowing full well it was my responsibility to get back on board by the allotted time.
And the plane won't wait for you either if you're an hour late boarding. Why should a ship 🚢 wait.
Because unlike an airplane a ship can be approached and boarded while in transit, and the coast guard had delivered the 8 passengers to the ship
Don’t reimburse these idiots, it’s their fault.
You are reminded from the time you purchase your cruise if you are not back onboard at the departure time you will be left. That’s one of the best reasons to only go on ship organized excursions. This situation is unfortunate but I’m confident they knew this could happen and should have been prepared.
leave to customers to not take accountability.
Accountability for failing to have psychic powers?
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
Stop being late!
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
NBC news should do a video win people miss the bus stop and the bart station next
So the woman says the cuise set rules but they want an exeception and special treatment.
Letting the coast guard put people back on their ship is hardly special treatment.
Ad yes, there absolutely should be extremely small and totally harmless exceptions made for people who get accidentally kidnapped because of someone else's utter stupidity.
It is sadly to know they stranded on the island....
As a local independent tour operator in Komodo Island, we never let this things happened by managing the time properly.
We already organised shore excursions especially for guest from any Cruiseship since 2011...and none of our guests or passengers from Cruiseship left behind or miss out their ship...We have simple rule: always be back on time...
ruclips.net/video/S_gu8dyLUbs/видео.htmlsi=ubVST0HqgmjmghTY
Nobody cares 😂😂😂
if you disabled pregnant old maybe you gotta be more knowing of your saftey and surroundings your not in the usa going to walmart
I agree. Going to Africa or anywhere when you’re pregnant or disabled without assistance. tripping and it seems like you don’t know where you’re going?
Hire a babysitter.
It's the responsibility of the ship crew to warn people of totally non-obvious risks, such as the existence of tour guides idiotic enough to be wrong by A WHOLE HOUR about how long the tour will last.
It is NOT the responsibility of the passengers to have psychic powers!
The TOUR GUIDE messed up, the passengers did not!
The passengers acted in good faith, they had NOT been warned of the dangers of booking a private tour!
You should get accidentally kidnapped by an arrogant tour guide who can't tell time, and then you should get denied boarding after already having been delivered to the ship by the coast guard, and then you should get denied a refund.
buyer beware