I love customer interactions like this where your professionalism and customer care is just so pure that even the most disgruntled customer ends up satisfied and feels guilty and apologises for the behaviour and both customer and professional shake hands and smile
the customer should not have acted like an entitled brat. it was the customers fault it broke and he was getting a repair. o no i cat play my game for 2 weeks boo ho grow up
Itd very frustrating as someone who doesnt know anything about computers when your computer just gives out and seeing as pcs arent cheap it makes you feel a bit cheated, all you wanna do is play video games and relax and not have to worry about sending it to a shop for days to be updated and/or fixed, tho it gets easier to deal with once you take the time to learn and understand the machine and get comfortable around it
@@elijahstinnett2429 what gets me is people entitlement. It doesn't matter if you purchased a $500 PC or $5,000 PC. At the end of the day you don't know squat about how any of it works and you're in no position to be making demands of anybody. I look at it the same way I look at vehicle repair. If after you've been driving a vehicle for 100,000 miles your transmission goes out, you don't see anybody screaming at the manufacturer like they had something to do with it. Even if you only had driven it for 30,000, you're still going to contact the dealer, and the dealer is going to contact the manufacturer for a replacement under warranty. It's a process that most definitely isn't instant. And the dealership would handle at the same way this gentleman did, provide you with a loaner that will hold you over until the process is complete. Theres nothing to feel cheated about. Just entitlement.
@@chrisbruchak4519 that is not a good analogy. If your car breaks after that distance it’s expected. Cars have a lot of moving parts that need maintenance and wear outs A high end GPU in a high end system is not expected to die like this at all. That’s not how GPUs should behave. Typically they’ll last for years and years. My GPU is about 6 years old now. If it died maybe I’d understand that. Getting upset because an expensive part dies on you is not entitlement in the slightest
@@rorymax ????? Gpu died because of the game its all user fault, if i drive my car in a wall and go complain because no one told me to not drive into walls and demand a refund is that ok ??
@@randomchannel9331 Not without some sort of elevated access via Windows UAC which would have a panic attack (uac would be red and have a scary warning message) considering the application is asking to flash firmware on the system with a certificate not signed with the same certificate thats on the hardware to prove authenticity.
@@M2356UNo it was actually New World and it Mainly Affected the RTX 3000 Series Cards they actually Capped the FPS at the Menu as a Precaution but most people Noticed Multiple Usage Spikes while in the Settings Menu and then the GPU got Bricked
@@kodaleeallen1005 Every online game already needs Elevated Access, gamers wouldn't think twice about that. and no a UAC prompt is NOT a scary red warning, it'd be the same one you always see.
@@fonkengsaliki3015 it still shouldn't happen though. The video card should protect itself. Especially from software alone. It's the main reason Nvidia took away voltage controls.
@richardcsandberg I was just pointing out that since 3090s were the only gpus getting bricked by new world, it was probably something else that caused the gpu to brick
Tbh in the pre-built industry one of the big reasons why so many companies fail, is because the lack of returning customers. Most buy their pc and then they're done, usually they'll upgrade themselves or take it to a local shop, the next pc they might have a crack at building themselves. The big incentive to satisfy customers in the pre-built market isn't to get them to come back, it's to get them to spread the word that you're a good company so others will use you.
Indeed. It's honestly not very difficult to coo an otherwise unruly or upset customer. Some do it because they want to get a rise, others want to feel like the most important person in the world, the goal is just doing your job in a courteous manner and not stand for shenanigans.
To be fair you can't expect the average customer to know that a game could brick his hardware. Solid of you to do right by him and for him to appreciate it.
Right, who even thinks about that when they buy a game. I've been a PC gamer for over 2 decades now and never once had it crossed my mind to look online to see if a game would brick my components.
@@Redjfish I don’t see the gap that you’re mentioning, and there’s also almost little to no way that the cpu bracket could’ve fully closed without having some strong retention due to the CPU’s weird positioning that you’ve observed.
@@Redjfish I build the exact same system for myself yesterday and can tell you that you won't be able to close down the Socket CPU holder if the processor doesn't fit. Especially with ryzen and amd motherboards.
It’s quite unfortunate how certain people become extremely disrespectful when they don’t immediately get their way; then proceed to apologize profusely when they receive what they want.
It is really frustrating when new games break your hardware because of design flaws. I remember when StarCraft2 came out, the main menu tried to crank up the FPS to ridiculous levels. My favorite CyberCafe that rented time on desktops had design their own patch that locked the main menu at 60FPS to avoid burning out the hardware.
Just a friendly heads up you shouldn't put the motherboard on top of the antistatic bag. The bag works by discharging and static build up through the conductive layer on the outside of the bag, keeping the inside save. Cardboard is pretty anti static so you can just put it on the box or if you want to be extra safe you can use the antistatic just turn it inside out first.
Very scary when your very very expensive GPU dies on you. These things should have 5 years warranty because the price they're charging for it is too high.
You should not place hardware on top of antistatic bags as the outside is made of conductive material on the outside and can damage components. Also that cpu was not fully slotted in the socket.
@@Flygsand Thats not how conductivity works. If that were the case we would not have to worry about static at all while building a pc because all of the components are unpowered. It is not very likely for the bag to kill the component but if you are building a large volume of Pcs and selling them you should follow best practices, and there is no reason to risk damaging components by making this simple mistake.
Good customer service man you know how gamers can get about their pcs glad you stuck with him and let him vent. His anger was definitely misdirected towards you instead of the game production studio.
@@supervidak64I found out by simply checking RUclips. If your GPU was fine and then died after playing a new game then you would have the common sense to do some research.
He was sold a faulty GPU, people believe that a game can brick your card is just flat out wrong.. EVGA in this instance said they hade a faulty batch and if you check the forums other games was doing it aswell.
Screw that, that was out of your control on the way he was treating you. Shit happens, don’t take it out on someone. I hope you don’t get more people like them coming in
It happens. Working in a bicycle shop, we had a LOT of customers getting angry in the past few years, because things just weren't in stock. We currently get stuff delivered, which we ordered in 2020. People get upset in the heat of the moment, but most of them will apologize down the road. We get it, we're just as frustrated with the situation. Those who don't apologize just try to get you to jump through hoops. They're the ones who won't get any service anymore.
@@noneofyourbusiness4294 Yea absolutely. I deal with these people all the time when doing helpdesk tasks inbetween projects. I work for a MSP so when Microsoft goofs something up we get the blame lol. It happens. It is great to learn though as customer service and not taking it personal is one of the best life lessons you can learn.
Currently working at an Airlines that probably is popular with americans, but the amount of people who would contact to our chat support and request to personally call them using my personal phone and get furious when I say that I do not have a process for that is ungodly plenty and before anyone would say "well why don't contact them?" well because the reason is firstly it's not in my job description to call anyone and second most important is that I'm not even working domestically in US. P.S I'm not even including the times where passengers would cry because their flight was delayed or canceled due to bad weather where any airlines does not have any fcking control.
The whole story of New world still makes me chuckle sometimes. While sure, there should have been something in place for the game's menu to not just max up FPS. That was a huge fault on Nvidia's part for not having some kind of Limiter, cap, Failsafe etc to stop the cards from working so hard they'd literally destroy themselves
2 of my EVGA 3080 fans just broke after Diablo 4 (which some people's 3080s/TI's were completely frying in the game for some unknown reason during cutscenes) and I get the guys frustration. Having anything break on you that you had no control over and are forced to be out of a card for a week or 2 (or 3) is annoying as hell...but at least you gave him a loaner which definitely is great customer service.
I hate people who aren't tech people. They've got that mind-set of once you touch it it's your problem. "Remember when you updated my chrome? Well it caused my display to start not working 5 months later" it's so fucking annoying
As someone who’s frustration comes at times it seems the person thinks it’s directed at them when it’s not. This person might’ve been upset that THEY sent you a faulty one, and then you put it in. It’s not your fault, he could be upset at them for wasting his (and your time) installing it, just to have to get a new one. One that stops him from playing the game he got it for
I kinda knew why he was mad but respect for you for helping him get a new one for free. Most of people would just say "yeah, its broken. Buy a new one"
good story, but something I noticed is they put the cpu cooler on with no thermal paste, also I'm pretty sure they didn't remove the protective label on the copper plate, sorry for pointing that out.
povo sem carater, ficou bravinho por motivos dele e ainda tem a audacia de falar q eles venderam um gpu mal kkkkkkkkkk e de fude mesmo neh, o atendente esta de parabens, muito bom a atitude dele. hats off to you sir..
It wasn't nice of him. It was expected, and warranted. This is like thanking a shoplifter for only stealing one item, and not two. Apologism is one of the reasons why society is broken.
I own the same motherboard (micro ATX) with an AMD Ryzen 9 5900X 12-core (with some oldskool Arctic Silver 5 grease), 32GB RAM, an MSI RTX 4070 Ti Ventus 2X and a 700W oldskool Antec PSU in a sleeper case (HP Prodesk 400 G3 micro tower). The case weights 4 times more and lays down flat. There is no more room in the HP case. Gaming on 4K @ 60Hz is dope. Gaming on 1080P @ 120Hz is also dope. (on a 65 inch TV in my living room). The CPU and GPU stay cool @ full load. Max. temp CPU on hot days = 67°C Max. temp GPU on hot days = 73°C I'm happy with my pc 👍 I built this pc 3 years ago.
I love how the video shows the CPU cooler going straight from the box, no removal of the plastic from the bottom of it over the TIM, and then it gets put right on the CPU. I hope no one watches this and does the exact same thing, and it screws up their PC.
I capped my fps at my monitor refresh rate. It nolonger experiences the over production of FPS during video game menus. If you experience your graphics card trying to take off into space, I recommend limiting fps in nvidia or amd software. Ingame fps limits don't limit menu fps.
Dude do not put the motherboard on the anti static bag. Most likely won't do anything but the whole point of those bags is to gather any static on the outside and stopping it get to the board. By putting the board on the bag you could be introducing it to static built up on the bag.
Good on you for having amazing customer service. That's always your most valuable asset and will pay off more than anything else you could possibly invest in.
In June, I plan to build a PC with similar specs to this one. The CPU and GPU are the same that I plan on using, but the RAM, motherboard and (maybe) the SSD are all different. Nice customer service, by the way.
I'd recommend you get a cheaper cpu and motherboard and spend that money on something like 3060ti if you can get one for a good price as there like 70% as good as a 2060
@@vrboi6920 Sorry if this makes me seem a bit stubborn. I'm getting a $170 motherboard with all the bells and whistles I need, and I have found some nice deals on some RTX 3070 GPUs (I found them just a few hours ago), but since I am building it in June, I will have to see if I have enough money to buy one, otherwise I will be sure to consider your suggestions. So, what are your suggestions? Thanks for the advice.
It doesn't really make you sound stubborn as you said yourself that it has what you need my main concern was the original gpu but you found a 3070 which is really good. All I'd say is get higher frequency ram e.g. 3200mhz to 3600mhz as ryzen loves fast memory but only if you have the leftover budget as its only a small difference.
For anyone that is still talking about games breaking cards, it has been confirmed by the manufacturers that it was a hardware issue. And it just happened with Diablo4 beta and gigabyte cards again. Games cannot break your system. PERIOD. The cards needs to have a defect in the first place to brick with what is basically a stresstest.
i wouldnt doubt that man knew bout the 30 series n new world shit happening, bro went manchild on u, U handled it like a Pro. number one reason i wont be chasing this industry anymore is these kinds of customers no matter what they think its your fault n try to leverage u at any point they see fit. i definitely wouldve showed him how it was the games fault 1st too
There is no way I would say "it was nice of him". The customer was a child emotionally. For not being able to understand the issue and placing the blame on you.
Check out our website www.gamertech.ca for all our ready-to-go PCs and custom builds! 🌟
Can u please give me a 500$ pc please am also sub
I love customer interactions like this where your professionalism and customer care is just so pure that even the most disgruntled customer ends up satisfied and feels guilty and apologises for the behaviour and both customer and professional shake hands and smile
That’s great customer service!
I agree
Wouldve been better to get a loaner card that was at least equal to the card he had. A 2060 is a major downgrade.
@@JamilThePimpLol it wasnt even their fault
@@enter_text_now_here honestly I really doubt any of these stories are real
No. It was not the business owners fault
I'm glad that the customer apologized after he cooled off. It's nobody's fault.
the customer should not have acted like an entitled brat. it was the customers fault it broke and he was getting a repair. o no i cat play my game for 2 weeks boo ho grow up
oops looks like a comment got censored!
its the game dev's fault
@@cnm7558fr how are you gonna release a game that literally bricks a 300-2000 dollar device
nobody's fault my ass i gone off win the game done that to me and refunded the fuck out off it
I would have shown him the issues online and the game caused it. Then tell him you will get a hold of the manufacture. Been there and done that.
Itd very frustrating as someone who doesnt know anything about computers when your computer just gives out and seeing as pcs arent cheap it makes you feel a bit cheated, all you wanna do is play video games and relax and not have to worry about sending it to a shop for days to be updated and/or fixed, tho it gets easier to deal with once you take the time to learn and understand the machine and get comfortable around it
@@elijahstinnett2429 what gets me is people entitlement. It doesn't matter if you purchased a $500 PC or $5,000 PC. At the end of the day you don't know squat about how any of it works and you're in no position to be making demands of anybody. I look at it the same way I look at vehicle repair. If after you've been driving a vehicle for 100,000 miles your transmission goes out, you don't see anybody screaming at the manufacturer like they had something to do with it. Even if you only had driven it for 30,000, you're still going to contact the dealer, and the dealer is going to contact the manufacturer for a replacement under warranty. It's a process that most definitely isn't instant. And the dealership would handle at the same way this gentleman did, provide you with a loaner that will hold you over until the process is complete. Theres nothing to feel cheated about. Just entitlement.
yeah you wouldn't survive having a custom PC business
@@chrisbruchak4519 that is not a good analogy. If your car breaks after that distance it’s expected. Cars have a lot of moving parts that need maintenance and wear outs A high end GPU in a high end system is not expected to die like this at all. That’s not how GPUs should behave. Typically they’ll last for years and years. My GPU is about 6 years old now. If it died maybe I’d understand that. Getting upset because an expensive part dies on you is not entitlement in the slightest
@@rorymax ????? Gpu died because of the game its all user fault, if i drive my car in a wall and go complain because no one told me to not drive into walls and demand a refund is that ok ??
That game company has a lawsuit on its way
Nonsense. It’s impossible for a game to damage a GPU.
The bricked GPU was caused by a manufacturing issue, which the manufacturers confirmed.
@@M2356U I mean it is *possible* for it to happen. But it would need to be intentional. You could flash a bad vbios from windows depending on the gpu
@@randomchannel9331 Not without some sort of elevated access via Windows UAC which would have a panic attack (uac would be red and have a scary warning message) considering the application is asking to flash firmware on the system with a certificate not signed with the same certificate thats on the hardware to prove authenticity.
@@M2356UNo it was actually New World and it Mainly Affected the RTX 3000 Series Cards they actually Capped the FPS at the Menu as a Precaution but most people Noticed Multiple Usage Spikes while in the Settings Menu and then the GPU got Bricked
@@kodaleeallen1005 Every online game already needs Elevated Access, gamers wouldn't think twice about that. and no a UAC prompt is NOT a scary red warning, it'd be the same one you always see.
A game shouldn't be able to break a GPU...
because it cant
New world was bricking 3090s not 3080s
@@fonkengsaliki3015 it still shouldn't happen though. The video card should protect itself. Especially from software alone. It's the main reason Nvidia took away voltage controls.
@richardcsandberg I was just pointing out that since 3090s were the only gpus getting bricked by new world, it was probably something else that caused the gpu to brick
@@SamukaNGL Except it did, you dunce.
9 y.o ryan on his way to his brothers computer to install newworld 💀💀
Y’all guys are awesome keep it up
DO NOT contact that number
Good on the customer for acknowledging that he was wrong for getting mad.
I wouldn’t say he was wrong for being mad. Not right but not wrong
@@James-rc6qq just getting mad at the wrong person.
@@TheEatonsShow probably
@@James-rc6qq certainly*
It's nice of you man , you do treat customers like a king , on an entirely new level
these stories on this guy's channel are all fake. the game in question burned out 3090's not 3080s
@@LiquidSnakeSSJ4 quite possible
He's just making up dumb stories lol
This is a textbook example of how to do great costumer service.
You turned an angry costumer to one that will come back, that takes skill!
Tbh in the pre-built industry one of the big reasons why so many companies fail, is because the lack of returning customers. Most buy their pc and then they're done, usually they'll upgrade themselves or take it to a local shop, the next pc they might have a crack at building themselves.
The big incentive to satisfy customers in the pre-built market isn't to get them to come back, it's to get them to spread the word that you're a good company so others will use you.
nah , this is probably just a video to get views , also , the game doesnt break gpus , bad gigabyte models die out
Indeed. It's honestly not very difficult to coo an otherwise unruly or upset customer. Some do it because they want to get a rise, others want to feel like the most important person in the world, the goal is just doing your job in a courteous manner and not stand for shenanigans.
Giving customer a temporary part while you are waiting on manufacturer is the best practice there is.
Anyone else notice he didn’t even put thermal paste before adding the heat sink?
I kniw
the included had a thermal paste already
Anyone noticed, he didn't install CPU all the way in? 😅
I think stock coolers come with paste applied already at the bottom
@@alfashow2439 wtf is installing a cpu all the way in???? This isnt pcie port
To be fair you can't expect the average customer to know that a game could brick his hardware. Solid of you to do right by him and for him to appreciate it.
Right, who even thinks about that when they buy a game. I've been a PC gamer for over 2 decades now and never once had it crossed my mind to look online to see if a game would brick my components.
While the game did break them it wasn't actually the games fault as such. The cards had a fault with them that allowed this to happen.
Please stop and re-seat that CPU!
Edit: The pain of watching the cpu cooler go onto the crooked cpu 🥲
We clearly aint watchin the same video u trippin
@@ChoofedDogg Go back n look at the gap between the cpu and the socket. One side is sticking up n the other is down.
Lol 😂, you must have ocd plus edition cause even my friend who has it bad didn't notice, but he does now and he's dieing 😭
@@Redjfish I don’t see the gap that you’re mentioning, and there’s also almost little to no way that the cpu bracket could’ve fully closed without having some strong retention due to the CPU’s weird positioning that you’ve observed.
@@Redjfish I build the exact same system for myself yesterday and can tell you that you won't be able to close down the Socket CPU holder if the processor doesn't fit.
Especially with ryzen and amd motherboards.
Been there with clients. It's not very often they apologize but the ones who do just get caught up in the heat of the moment.
Antistatic bags only insulate from the inside. If you put anything on the outside, you can create static.
i think he's using them to not put the motherboard on the table or the box itself
@@MarcMas07 The bag has conductive traces on the outside, he would be much better off putting it on the box, cardboard has a lower conductivity.
Customer service workers like yourself are a God send. Thank you.
I was really surprised to hear about such great customer service. Then I read the usertag
It’s quite unfortunate how certain people become extremely disrespectful when they don’t immediately get their way; then proceed to apologize profusely when they receive what they want.
some don't even apologize at all.
TBH i think the buyer isnt a bad person.
Anyone will have a mental breakdown if their expensive gpu dies because of a stupid game
It is really frustrating when new games break your hardware because of design flaws. I remember when StarCraft2 came out, the main menu tried to crank up the FPS to ridiculous levels.
My favorite CyberCafe that rented time on desktops had design their own patch that locked the main menu at 60FPS to avoid burning out the hardware.
Never heard of a loaner card but that needs to be more common
I deal with customers around the clock. Thank God for remote software and parsec.
Keep up the good work
Yea a guy getting mad because his expensive thing breaks because he was using it how it's supposed to work is 100% crazy
Getting angry as a customer is never a good look. Companies generally want you to be a satisfied customer, their reputation is very important to them.
yeah, apologising isn't nice, it's what should be done when you are an ass. Being nice is not flipping out in the first place.
I can relate to that, playing games every single day and then suddenly not playing for 3 entire weeks is like a nightmare.
Just a friendly heads up you shouldn't put the motherboard on top of the antistatic bag. The bag works by discharging and static build up through the conductive layer on the outside of the bag, keeping the inside save. Cardboard is pretty anti static so you can just put it on the box or if you want to be extra safe you can use the antistatic just turn it inside out first.
Is this true? I feel like everyone does this though?
As long as the MB isn't powered on it'll be fine lol
I'm just happy everything was resolved, good customer service.
don’t put electronics on the outside of esd bags tho, they can have a lot of static buildup on the outside
Based on these shorts there’s no way y’all turn a profit 😭
Dude, you went above and beyond. It’s cool you let him use a loaner!
The way that customer reacted is absolutey unacceptable . You went above and beyond and hopefully you charged for the inconvenience and frustration.
Very scary when your very very expensive GPU dies on you. These things should have 5 years warranty because the price they're charging for it is too high.
That game should also be sued!
Why do I get the feeling A lot of these situations are just not real lol
Bc no one is a real situation
Putting the CPU cooler on without thermal paste feels so wrong
You should not place hardware on top of antistatic bags as the outside is made of conductive material on the outside and can damage components. Also that cpu was not fully slotted in the socket.
Yeah it even says so on the bag ITSELF.
@@PuddingXXL I’ve ran boards on bags, boxes and even carpet. Ain’t nothing
Placing unpowered components on them, like in this video, is fine.
@@Flygsand Thats not how conductivity works. If that were the case we would not have to worry about static at all while building a pc because all of the components are unpowered. It is not very likely for the bag to kill the component but if you are building a large volume of Pcs and selling them you should follow best practices, and there is no reason to risk damaging components by making this simple mistake.
@@jsnake6600 These bags are not only conductive on the outside, but similarly on the inside as well. Does this risk damaging the components as well?
My pc have the same mother board and cpu it is 5 5600x 32gb 3600mhz 1650($100 on ebay)and rm750e(way too overkil)980pro 1tb
So what MClk did you set!?
Really nice build
@@tomslotter-se3sw now i have an aio and a rx6600 for my gpu
Good customer service man you know how gamers can get about their pcs glad you stuck with him and let him vent. His anger was definitely misdirected towards you instead of the game production studio.
He should do some damn research before coming to a store saying that they sold him a faulty gpu
You can't blame him. It was a new problem at the time.
Bro no one expects a game to brick your gpu
@@supervidak64I found out by simply checking RUclips. If your GPU was fine and then died after playing a new game then you would have the common sense to do some research.
@@originalityisdead.9513 Yeah I need a longer video about the game going gold when it bricks gpus. Did not hear that story...
He was sold a faulty GPU, people believe that a game can brick your card is just flat out wrong.. EVGA in this instance said they hade a faulty batch and if you check the forums other games was doing it aswell.
Screw that, that was out of your control on the way he was treating you. Shit happens, don’t take it out on someone. I hope you don’t get more people like them coming in
It happens.
Working in a bicycle shop, we had a LOT of customers getting angry in the past few years, because things just weren't in stock. We currently get stuff delivered, which we ordered in 2020. People get upset in the heat of the moment, but most of them will apologize down the road. We get it, we're just as frustrated with the situation.
Those who don't apologize just try to get you to jump through hoops. They're the ones who won't get any service anymore.
@@noneofyourbusiness4294 Yea absolutely. I deal with these people all the time when doing helpdesk tasks inbetween projects. I work for a MSP so when Microsoft goofs something up we get the blame lol. It happens. It is great to learn though as customer service and not taking it personal is one of the best life lessons you can learn.
Currently working at an Airlines that probably is popular with americans, but the amount of people who would contact to our chat support and request to personally call them using my personal phone and get furious when I say that I do not have a process for that is ungodly plenty and before anyone would say "well why don't contact them?" well because the reason is firstly it's not in my job description to call anyone and second most important is that I'm not even working domestically in US.
P.S I'm not even including the times where passengers would cry because their flight was delayed or canceled due to bad weather where any airlines does not have any fcking control.
After watching this I now know computer builds are the same as 15 years ago. I used to build white boxes.
At least he apologized for his behaviour and im impressed with your customer service
I would not apologise for something that wasn't my fault , I would just explain to him the issue and give him his options
Facts
Idk how someone could get mad and blame you guys after a year of it working
How is no one talking about how that cpu is chilling in the socket like... half way out on the one side???
wow just wow. kudos to this company. SUPER GREAT customer service. if this happened to a major brand/ company they just ignore you. 5 stars
New world really brought a whole new world.....
Into bricked next gen GPUs during a shortage
>Software breaks Hardware...
"Please don't get mad though"
Dude in the video forgot the thermal paste😂
The whole story of New world still makes me chuckle sometimes. While sure, there should have been something in place for the game's menu to not just max up FPS. That was a huge fault on Nvidia's part for not having some kind of Limiter, cap, Failsafe etc to stop the cards from working so hard they'd literally destroy themselves
I still find it funny everytime I hear about new world as I was a game tester for it during the last 4 months of development.
Just your Casual #Egirl when no girl was mentioned 💀💀💀
Sounds like a customer for life.
I feel bad for owners like you because you have to deal with angry customers when it isnt even your fault that the problems are happening
It's crazy how long an RMA takes for a replacement card. Loaner cards should bear requirement for the manufacturer to provide in the meantime
If you look closely at the CPu it's not even installed in the socket correctly lmaooo
2 of my EVGA 3080 fans just broke after Diablo 4 (which some people's 3080s/TI's were completely frying in the game for some unknown reason during cutscenes) and I get the guys frustration.
Having anything break on you that you had no control over and are forced to be out of a card for a week or 2 (or 3) is annoying as hell...but at least you gave him a loaner which definitely is great customer service.
I hate people who aren't tech people. They've got that mind-set of once you touch it it's your problem. "Remember when you updated my chrome? Well it caused my display to start not working 5 months later" it's so fucking annoying
Damn these tall tales get taller every time
it's nice that he excused himself afterwards
Above and beyond, this is why you support your local stores and not big box stores.
As someone who’s frustration comes at times it seems the person thinks it’s directed at them when it’s not. This person might’ve been upset that THEY sent you a faulty one, and then you put it in. It’s not your fault, he could be upset at them for wasting his (and your time) installing it, just to have to get a new one. One that stops him from playing the game he got it for
For a split second I thought there was gonna be a twist. "the loaner card got bricked"
I kinda knew why he was mad but respect for you for helping him get a new one for free. Most of people would just say "yeah, its broken. Buy a new one"
Great customer service and good on the customer for pulling their head out of their ass at the end of it all.
How in the world can a game fry your CPU? 😳😱🤯
Now that’s some serious customer service
I was about to say "Ungrateful" But knowing that he apologized means he's a good person
good story, but something I noticed is they put the cpu cooler on with no thermal paste, also I'm pretty sure they didn't remove the protective label on the copper plate, sorry for pointing that out.
there isnt a lable on stock coolers and do you really think a preofessional is that stupid?
wasn't really nice of him. an apology was the bare minimum
As someone who recently had pc issues and had to fix it myself super stressful
Unfortunately, it comes with the territory!
povo sem carater, ficou bravinho por motivos dele e ainda tem a audacia de falar q eles venderam um gpu mal kkkkkkkkkk e de fude mesmo neh, o atendente esta de parabens, muito bom a atitude dele. hats off to you sir..
People tend to act irrationally when they are angry and or upset. It's our job not to judge them at their lowest.
You shouldn't put a motherboard on top of the anti-static bag. The outside of the bag is conductive, which is what makes the inside anti-static.
It wasn't nice of him. It was expected, and warranted. This is like thanking a shoplifter for only stealing one item, and not two. Apologism is one of the reasons why society is broken.
I own the same motherboard (micro ATX) with an AMD Ryzen 9 5900X 12-core (with some oldskool Arctic Silver 5 grease), 32GB RAM, an MSI RTX 4070 Ti Ventus 2X and a 700W oldskool Antec PSU in a sleeper case (HP Prodesk 400 G3 micro tower). The case weights 4 times more and lays down flat. There is no more room in the HP case.
Gaming on 4K @ 60Hz is dope.
Gaming on 1080P @ 120Hz is also dope.
(on a 65 inch TV in my living room).
The CPU and GPU stay cool @ full load.
Max. temp CPU on hot days = 67°C
Max. temp GPU on hot days = 73°C
I'm happy with my pc 👍
I built this pc 3 years ago.
That 2060 instead of rx6600 is what's painful😂
I love how the video shows the CPU cooler going straight from the box, no removal of the plastic from the bottom of it over the TIM, and then it gets put right on the CPU. I hope no one watches this and does the exact same thing, and it screws up their PC.
I capped my fps at my monitor refresh rate. It nolonger experiences the over production of FPS during video game menus.
If you experience your graphics card trying to take off into space, I recommend limiting fps in nvidia or amd software. Ingame fps limits don't limit menu fps.
If a custom build PC you make is no POST then having to deal with the return is not 'Crazy' it's just what you do. The loaner card was good service.
Dude do not put the motherboard on the anti static bag. Most likely won't do anything but the whole point of those bags is to gather any static on the outside and stopping it get to the board. By putting the board on the bag you could be introducing it to static built up on the bag.
Good on you for having amazing customer service. That's always your most valuable asset and will pay off more than anything else you could possibly invest in.
In June, I plan to build a PC with similar specs to this one. The CPU and GPU are the same that I plan on using, but the RAM, motherboard and (maybe) the SSD are all different. Nice customer service, by the way.
I'd recommend you get a cheaper cpu and motherboard and spend that money on something like 3060ti if you can get one for a good price as there like 70% as good as a 2060
@@vrboi6920 Sorry if this makes me seem a bit stubborn. I'm getting a $170 motherboard with all the bells and whistles I need, and I have found some nice deals on some RTX 3070 GPUs (I found them just a few hours ago), but since I am building it in June, I will have to see if I have enough money to buy one, otherwise I will be sure to consider your suggestions. So, what are your suggestions? Thanks for the advice.
It doesn't really make you sound stubborn as you said yourself that it has what you need my main concern was the original gpu but you found a 3070 which is really good. All I'd say is get higher frequency ram e.g. 3200mhz to 3600mhz as ryzen loves fast memory but only if you have the leftover budget as its only a small difference.
@@vrboi6920 I will be getting 16 GB of DDR4 3200 MHz CL 16 dual channel RAM.
@LyingOstrich Then that's perfect and your pc is hopefully going to be really good.
Man had a 2060 as a loaner card, I had a 460 💀
For anyone that is still talking about games breaking cards, it has been confirmed by the manufacturers that it was a hardware issue. And it just happened with Diablo4 beta and gigabyte cards again. Games cannot break your system. PERIOD. The cards needs to have a defect in the first place to brick with what is basically a stresstest.
as soon as you mentioned New World I was like: "well there's your problem!"
He is not scared of bottleneck, bottleneck is scared of him
Personally, I gave up on desktop systems for gaming laptops. Even though their are not as powerful, they are sufficient enough for gaming
That guy sounds like a fully loaded weapon
Sometime ya just need to let the customer vent. You'd be surprised how nice and understanding some folk are once they had their word in.
Excellent board. Ive used a couple and they overclock better than my 570 boards !!
Man's building systems on the outside of an anti static bag lol
i wouldnt doubt that man knew bout the 30 series n new world shit happening, bro went manchild on u, U handled it like a Pro. number one reason i wont be chasing this industry anymore is these kinds of customers no matter what they think its your fault n try to leverage u at any point they see fit. i definitely wouldve showed him how it was the games fault 1st too
no, thats not really nice of him. thats being decent to other human beings.
Sometimes people get mad because they just don't understand the system.
Man people get sooo upset when shit breaks, like dawg thats the whole point of a warranty, how could it possible be your fault
Tbh I don't blame him if he's upset, having a very very very expensive gpu to break is honestly painful .
There is no way I would say "it was nice of him". The customer was a child emotionally. For not being able to understand the issue and placing the blame on you.