I love customer interactions like this where your professionalism and customer care is just so pure that even the most disgruntled customer ends up satisfied and feels guilty and apologises for the behaviour and both customer and professional shake hands and smile
Itd very frustrating as someone who doesnt know anything about computers when your computer just gives out and seeing as pcs arent cheap it makes you feel a bit cheated, all you wanna do is play video games and relax and not have to worry about sending it to a shop for days to be updated and/or fixed, tho it gets easier to deal with once you take the time to learn and understand the machine and get comfortable around it
@@elijahstinnett2429 what gets me is people entitlement. It doesn't matter if you purchased a $500 PC or $5,000 PC. At the end of the day you don't know squat about how any of it works and you're in no position to be making demands of anybody. I look at it the same way I look at vehicle repair. If after you've been driving a vehicle for 100,000 miles your transmission goes out, you don't see anybody screaming at the manufacturer like they had something to do with it. Even if you only had driven it for 30,000, you're still going to contact the dealer, and the dealer is going to contact the manufacturer for a replacement under warranty. It's a process that most definitely isn't instant. And the dealership would handle at the same way this gentleman did, provide you with a loaner that will hold you over until the process is complete. Theres nothing to feel cheated about. Just entitlement.
@@chrisbruchak4519 that is not a good analogy. If your car breaks after that distance it’s expected. Cars have a lot of moving parts that need maintenance and wear outs A high end GPU in a high end system is not expected to die like this at all. That’s not how GPUs should behave. Typically they’ll last for years and years. My GPU is about 6 years old now. If it died maybe I’d understand that. Getting upset because an expensive part dies on you is not entitlement in the slightest
@@rorymax ????? Gpu died because of the game its all user fault, if i drive my car in a wall and go complain because no one told me to not drive into walls and demand a refund is that ok ??
@@fonkengsaliki3015 it still shouldn't happen though. The video card should protect itself. Especially from software alone. It's the main reason Nvidia took away voltage controls.
@richardcsandberg I was just pointing out that since 3090s were the only gpus getting bricked by new world, it was probably something else that caused the gpu to brick
@@randomchannel9331 Not without some sort of elevated access via Windows UAC which would have a panic attack (uac would be red and have a scary warning message) considering the application is asking to flash firmware on the system with a certificate not signed with the same certificate thats on the hardware to prove authenticity.
@@M2356UNo it was actually New World and it Mainly Affected the RTX 3000 Series Cards they actually Capped the FPS at the Menu as a Precaution but most people Noticed Multiple Usage Spikes while in the Settings Menu and then the GPU got Bricked
@@kodaleeallen1005 Every online game already needs Elevated Access, gamers wouldn't think twice about that. and no a UAC prompt is NOT a scary red warning, it'd be the same one you always see.
the customer should not have acted like an entitled brat. it was the customers fault it broke and he was getting a repair. o no i cat play my game for 2 weeks boo ho grow up
Tbh in the pre-built industry one of the big reasons why so many companies fail, is because the lack of returning customers. Most buy their pc and then they're done, usually they'll upgrade themselves or take it to a local shop, the next pc they might have a crack at building themselves. The big incentive to satisfy customers in the pre-built market isn't to get them to come back, it's to get them to spread the word that you're a good company so others will use you.
Indeed. It's honestly not very difficult to coo an otherwise unruly or upset customer. Some do it because they want to get a rise, others want to feel like the most important person in the world, the goal is just doing your job in a courteous manner and not stand for shenanigans.
To be fair you can't expect the average customer to know that a game could brick his hardware. Solid of you to do right by him and for him to appreciate it.
Right, who even thinks about that when they buy a game. I've been a PC gamer for over 2 decades now and never once had it crossed my mind to look online to see if a game would brick my components.
It is really frustrating when new games break your hardware because of design flaws. I remember when StarCraft2 came out, the main menu tried to crank up the FPS to ridiculous levels. My favorite CyberCafe that rented time on desktops had design their own patch that locked the main menu at 60FPS to avoid burning out the hardware.
@@Redjfish I don’t see the gap that you’re mentioning, and there’s also almost little to no way that the cpu bracket could’ve fully closed without having some strong retention due to the CPU’s weird positioning that you’ve observed.
@@Redjfish I build the exact same system for myself yesterday and can tell you that you won't be able to close down the Socket CPU holder if the processor doesn't fit. Especially with ryzen and amd motherboards.
Just a friendly heads up you shouldn't put the motherboard on top of the antistatic bag. The bag works by discharging and static build up through the conductive layer on the outside of the bag, keeping the inside save. Cardboard is pretty anti static so you can just put it on the box or if you want to be extra safe you can use the antistatic just turn it inside out first.
Watch youtube content on building a pc. it is not all that difficult. Get your hands on a (cheap) PC you can "pull down" yourself.. Go 2nd hand parts. Much better value for your $$$
You should not place hardware on top of antistatic bags as the outside is made of conductive material on the outside and can damage components. Also that cpu was not fully slotted in the socket.
@@Flygsand Thats not how conductivity works. If that were the case we would not have to worry about static at all while building a pc because all of the components are unpowered. It is not very likely for the bag to kill the component but if you are building a large volume of Pcs and selling them you should follow best practices, and there is no reason to risk damaging components by making this simple mistake.
@@supervidak64I found out by simply checking RUclips. If your GPU was fine and then died after playing a new game then you would have the common sense to do some research.
He was sold a faulty GPU, people believe that a game can brick your card is just flat out wrong.. EVGA in this instance said they hade a faulty batch and if you check the forums other games was doing it aswell.
Screw that, that was out of your control on the way he was treating you. Shit happens, don’t take it out on someone. I hope you don’t get more people like them coming in
It happens. Working in a bicycle shop, we had a LOT of customers getting angry in the past few years, because things just weren't in stock. We currently get stuff delivered, which we ordered in 2020. People get upset in the heat of the moment, but most of them will apologize down the road. We get it, we're just as frustrated with the situation. Those who don't apologize just try to get you to jump through hoops. They're the ones who won't get any service anymore.
@@noneofyourbusiness4294 Yea absolutely. I deal with these people all the time when doing helpdesk tasks inbetween projects. I work for a MSP so when Microsoft goofs something up we get the blame lol. It happens. It is great to learn though as customer service and not taking it personal is one of the best life lessons you can learn.
Currently working at an Airlines that probably is popular with americans, but the amount of people who would contact to our chat support and request to personally call them using my personal phone and get furious when I say that I do not have a process for that is ungodly plenty and before anyone would say "well why don't contact them?" well because the reason is firstly it's not in my job description to call anyone and second most important is that I'm not even working domestically in US. P.S I'm not even including the times where passengers would cry because their flight was delayed or canceled due to bad weather where any airlines does not have any fcking control.
Good customer service man you know how gamers can get about their pcs glad you stuck with him and let him vent. His anger was definitely misdirected towards you instead of the game production studio.
Very scary when your very very expensive GPU dies on you. These things should have 5 years warranty because the price they're charging for it is too high.
No the cards just had no QC. They had faulty solders and other defects in first gen. These were caught eventually but a lot of first gen or founder cards still went out defective.
I feel bad for both parties in these situations. I understand the frustration of your PC breaking down on you, as components can be quite expensive and repairs can take time (even worse when warranty has expired), but sometimes it's nobody's fault. Hardware can come out of the factory with issues that only trigger under certain conditions you were simply unlucky to end up with such an example. Besides, a reputable store has no interest in selling broken components because it hurts their image, and I'm pretty sure people who make a living selling and repairing PCs can empathize with these situations. Plus the stress of thinking they might have done something wrong, when it wasn't actually their fault. The important thing is to remain calm and avoid pointing fingers without concrete proof.
i wouldnt doubt that man knew bout the 30 series n new world shit happening, bro went manchild on u, U handled it like a Pro. number one reason i wont be chasing this industry anymore is these kinds of customers no matter what they think its your fault n try to leverage u at any point they see fit. i definitely wouldve showed him how it was the games fault 1st too
The whole story of New world still makes me chuckle sometimes. While sure, there should have been something in place for the game's menu to not just max up FPS. That was a huge fault on Nvidia's part for not having some kind of Limiter, cap, Failsafe etc to stop the cards from working so hard they'd literally destroy themselves
In June, I plan to build a PC with similar specs to this one. The CPU and GPU are the same that I plan on using, but the RAM, motherboard and (maybe) the SSD are all different. Nice customer service, by the way.
I'd recommend you get a cheaper cpu and motherboard and spend that money on something like 3060ti if you can get one for a good price as there like 70% as good as a 2060
@@vrboi6920 Sorry if this makes me seem a bit stubborn. I'm getting a $170 motherboard with all the bells and whistles I need, and I have found some nice deals on some RTX 3070 GPUs (I found them just a few hours ago), but since I am building it in June, I will have to see if I have enough money to buy one, otherwise I will be sure to consider your suggestions. So, what are your suggestions? Thanks for the advice.
It doesn't really make you sound stubborn as you said yourself that it has what you need my main concern was the original gpu but you found a 3070 which is really good. All I'd say is get higher frequency ram e.g. 3200mhz to 3600mhz as ryzen loves fast memory but only if you have the leftover budget as its only a small difference.
I kinda knew why he was mad but respect for you for helping him get a new one for free. Most of people would just say "yeah, its broken. Buy a new one"
For anyone that is still talking about games breaking cards, it has been confirmed by the manufacturers that it was a hardware issue. And it just happened with Diablo4 beta and gigabyte cards again. Games cannot break your system. PERIOD. The cards needs to have a defect in the first place to brick with what is basically a stresstest.
2 of my EVGA 3080 fans just broke after Diablo 4 (which some people's 3080s/TI's were completely frying in the game for some unknown reason during cutscenes) and I get the guys frustration. Having anything break on you that you had no control over and are forced to be out of a card for a week or 2 (or 3) is annoying as hell...but at least you gave him a loaner which definitely is great customer service.
As someone who’s frustration comes at times it seems the person thinks it’s directed at them when it’s not. This person might’ve been upset that THEY sent you a faulty one, and then you put it in. It’s not your fault, he could be upset at them for wasting his (and your time) installing it, just to have to get a new one. One that stops him from playing the game he got it for
Funny part is during the initial alpha when the 30 series came out. i wrote a longggg forum post on the new world alpha forums and spent hours each day for the first week telling people how to safely run the game. AGS hid every post i made and hid the post i made telling them about the problem with gpu's and why they are overheating and popping. They did not even mention this issue publicly on release until jaystwocents made a video
Good on you for having amazing customer service. That's always your most valuable asset and will pay off more than anything else you could possibly invest in.
I love how the video shows the CPU cooler going straight from the box, no removal of the plastic from the bottom of it over the TIM, and then it gets put right on the CPU. I hope no one watches this and does the exact same thing, and it screws up their PC.
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Can u please give me a 500$ pc please am also sub
I love customer interactions like this where your professionalism and customer care is just so pure that even the most disgruntled customer ends up satisfied and feels guilty and apologises for the behaviour and both customer and professional shake hands and smile
That’s great customer service!
I agree
Wouldve been better to get a loaner card that was at least equal to the card he had. A 2060 is a major downgrade.
@@JamilThePimpLol it wasnt even their fault
@@enter_text_now_here honestly I really doubt any of these stories are real
No. It was not the business owners fault
I would have shown him the issues online and the game caused it. Then tell him you will get a hold of the manufacture. Been there and done that.
Itd very frustrating as someone who doesnt know anything about computers when your computer just gives out and seeing as pcs arent cheap it makes you feel a bit cheated, all you wanna do is play video games and relax and not have to worry about sending it to a shop for days to be updated and/or fixed, tho it gets easier to deal with once you take the time to learn and understand the machine and get comfortable around it
@@elijahstinnett2429 what gets me is people entitlement. It doesn't matter if you purchased a $500 PC or $5,000 PC. At the end of the day you don't know squat about how any of it works and you're in no position to be making demands of anybody. I look at it the same way I look at vehicle repair. If after you've been driving a vehicle for 100,000 miles your transmission goes out, you don't see anybody screaming at the manufacturer like they had something to do with it. Even if you only had driven it for 30,000, you're still going to contact the dealer, and the dealer is going to contact the manufacturer for a replacement under warranty. It's a process that most definitely isn't instant. And the dealership would handle at the same way this gentleman did, provide you with a loaner that will hold you over until the process is complete. Theres nothing to feel cheated about. Just entitlement.
yeah you wouldn't survive having a custom PC business
@@chrisbruchak4519 that is not a good analogy. If your car breaks after that distance it’s expected. Cars have a lot of moving parts that need maintenance and wear outs A high end GPU in a high end system is not expected to die like this at all. That’s not how GPUs should behave. Typically they’ll last for years and years. My GPU is about 6 years old now. If it died maybe I’d understand that. Getting upset because an expensive part dies on you is not entitlement in the slightest
@@rorymax ????? Gpu died because of the game its all user fault, if i drive my car in a wall and go complain because no one told me to not drive into walls and demand a refund is that ok ??
A game shouldn't be able to break a GPU...
because it cant
New world was bricking 3090s not 3080s
@@fonkengsaliki3015 it still shouldn't happen though. The video card should protect itself. Especially from software alone. It's the main reason Nvidia took away voltage controls.
@richardcsandberg I was just pointing out that since 3090s were the only gpus getting bricked by new world, it was probably something else that caused the gpu to brick
@@SamukaNGL Except it did, you dunce.
That game company has a lawsuit on its way
Nonsense. It’s impossible for a game to damage a GPU.
The bricked GPU was caused by a manufacturing issue, which the manufacturers confirmed.
@@M2356U I mean it is *possible* for it to happen. But it would need to be intentional. You could flash a bad vbios from windows depending on the gpu
@@randomchannel9331 Not without some sort of elevated access via Windows UAC which would have a panic attack (uac would be red and have a scary warning message) considering the application is asking to flash firmware on the system with a certificate not signed with the same certificate thats on the hardware to prove authenticity.
@@M2356UNo it was actually New World and it Mainly Affected the RTX 3000 Series Cards they actually Capped the FPS at the Menu as a Precaution but most people Noticed Multiple Usage Spikes while in the Settings Menu and then the GPU got Bricked
@@kodaleeallen1005 Every online game already needs Elevated Access, gamers wouldn't think twice about that. and no a UAC prompt is NOT a scary red warning, it'd be the same one you always see.
I'm glad that the customer apologized after he cooled off. It's nobody's fault.
the customer should not have acted like an entitled brat. it was the customers fault it broke and he was getting a repair. o no i cat play my game for 2 weeks boo ho grow up
oops looks like a comment got censored!
its the game dev's fault
9 y.o ryan on his way to his brothers computer to install newworld 💀💀
It's nice of you man , you do treat customers like a king , on an entirely new level
these stories on this guy's channel are all fake. the game in question burned out 3090's not 3080s
@@LiquidSnakeSSJ4 quite possible
He's just making up dumb stories lol
Y’all guys are awesome keep it up
DO NOT contact that number
Good on the customer for acknowledging that he was wrong for getting mad.
I wouldn’t say he was wrong for being mad. Not right but not wrong
@@James-rc6qq just getting mad at the wrong person.
@@TheEatonsShow probably
@@James-rc6qq certainly*
This is a textbook example of how to do great costumer service.
You turned an angry costumer to one that will come back, that takes skill!
Tbh in the pre-built industry one of the big reasons why so many companies fail, is because the lack of returning customers. Most buy their pc and then they're done, usually they'll upgrade themselves or take it to a local shop, the next pc they might have a crack at building themselves.
The big incentive to satisfy customers in the pre-built market isn't to get them to come back, it's to get them to spread the word that you're a good company so others will use you.
nah , this is probably just a video to get views , also , the game doesnt break gpus , bad gigabyte models die out
Indeed. It's honestly not very difficult to coo an otherwise unruly or upset customer. Some do it because they want to get a rise, others want to feel like the most important person in the world, the goal is just doing your job in a courteous manner and not stand for shenanigans.
Never heard of a loaner card but that needs to be more common
To be fair you can't expect the average customer to know that a game could brick his hardware. Solid of you to do right by him and for him to appreciate it.
Right, who even thinks about that when they buy a game. I've been a PC gamer for over 2 decades now and never once had it crossed my mind to look online to see if a game would brick my components.
While the game did break them it wasn't actually the games fault as such. The cards had a fault with them that allowed this to happen.
TBH i think the buyer isnt a bad person.
Anyone will have a mental breakdown if their expensive gpu dies because of a stupid game
I can relate to that, playing games every single day and then suddenly not playing for 3 entire weeks is like a nightmare.
Customer service workers like yourself are a God send. Thank you.
Keep up the good work
I was really surprised to hear about such great customer service. Then I read the usertag
It is really frustrating when new games break your hardware because of design flaws. I remember when StarCraft2 came out, the main menu tried to crank up the FPS to ridiculous levels.
My favorite CyberCafe that rented time on desktops had design their own patch that locked the main menu at 60FPS to avoid burning out the hardware.
Antistatic bags only insulate from the inside. If you put anything on the outside, you can create static.
i think he's using them to not put the motherboard on the table or the box itself
@@MarcMas07 The bag has conductive traces on the outside, he would be much better off putting it on the box, cardboard has a lower conductivity.
Getting angry as a customer is never a good look. Companies generally want you to be a satisfied customer, their reputation is very important to them.
yeah, apologising isn't nice, it's what should be done when you are an ass. Being nice is not flipping out in the first place.
Dude, you went above and beyond. It’s cool you let him use a loaner!
Giving customer a temporary part while you are waiting on manufacturer is the best practice there is.
Please stop and re-seat that CPU!
Edit: The pain of watching the cpu cooler go onto the crooked cpu 🥲
We clearly aint watchin the same video u trippin
@@ChoofedDogg Go back n look at the gap between the cpu and the socket. One side is sticking up n the other is down.
Lol 😂, you must have ocd plus edition cause even my friend who has it bad didn't notice, but he does now and he's dieing 😭
@@Redjfish I don’t see the gap that you’re mentioning, and there’s also almost little to no way that the cpu bracket could’ve fully closed without having some strong retention due to the CPU’s weird positioning that you’ve observed.
@@Redjfish I build the exact same system for myself yesterday and can tell you that you won't be able to close down the Socket CPU holder if the processor doesn't fit.
Especially with ryzen and amd motherboards.
Based on these shorts there’s no way y’all turn a profit 😭
I'm just happy everything was resolved, good customer service.
Been there with clients. It's not very often they apologize but the ones who do just get caught up in the heat of the moment.
Why do I get the feeling A lot of these situations are just not real lol
Bc no one is a real situation
Just a friendly heads up you shouldn't put the motherboard on top of the antistatic bag. The bag works by discharging and static build up through the conductive layer on the outside of the bag, keeping the inside save. Cardboard is pretty anti static so you can just put it on the box or if you want to be extra safe you can use the antistatic just turn it inside out first.
Is this true? I feel like everyone does this though?
As long as the MB isn't powered on it'll be fine lol
Anyone else notice he didn’t even put thermal paste before adding the heat sink?
don’t put electronics on the outside of esd bags tho, they can have a lot of static buildup on the outside
My pc have the same mother board and cpu it is 5 5600x 32gb 3600mhz 1650($100 on ebay)and rm750e(way too overkil)980pro 1tb
So what MClk did you set!?
Really nice build
@@tomslotter-se3sw now i have an aio and a rx6600 for my gpu
I wanna build my first pc can you give me any tips
Make sure to have a good amount of time, have the right tools with you and read all the manuels on how to install stuff if you are confused 😁
Air cooling is nice & easy for a first build and has good price as well as performance.
Don't watch the verge tutorial.
Watch youtube content on building a pc. it is not all that difficult. Get your hands on a (cheap) PC you can "pull down" yourself.. Go 2nd hand parts. Much better value for your $$$
The way that customer reacted is absolutey unacceptable . You went above and beyond and hopefully you charged for the inconvenience and frustration.
Sounds like a customer for life.
Damn these tall tales get taller every time
You should not place hardware on top of antistatic bags as the outside is made of conductive material on the outside and can damage components. Also that cpu was not fully slotted in the socket.
Yeah it even says so on the bag ITSELF.
@@PuddingXXL I’ve ran boards on bags, boxes and even carpet. Ain’t nothing
Placing unpowered components on them, like in this video, is fine.
@@Flygsand Thats not how conductivity works. If that were the case we would not have to worry about static at all while building a pc because all of the components are unpowered. It is not very likely for the bag to kill the component but if you are building a large volume of Pcs and selling them you should follow best practices, and there is no reason to risk damaging components by making this simple mistake.
@@jsnake6600 These bags are not only conductive on the outside, but similarly on the inside as well. Does this risk damaging the components as well?
He should do some damn research before coming to a store saying that they sold him a faulty gpu
You can't blame him. It was a new problem at the time.
Bro no one expects a game to brick your gpu
@@supervidak64I found out by simply checking RUclips. If your GPU was fine and then died after playing a new game then you would have the common sense to do some research.
@@originalityisdead.9513 Yeah I need a longer video about the game going gold when it bricks gpus. Did not hear that story...
He was sold a faulty GPU, people believe that a game can brick your card is just flat out wrong.. EVGA in this instance said they hade a faulty batch and if you check the forums other games was doing it aswell.
For a split second I thought there was gonna be a twist. "the loaner card got bricked"
Great customer service and good on the customer for pulling their head out of their ass at the end of it all.
Screw that, that was out of your control on the way he was treating you. Shit happens, don’t take it out on someone. I hope you don’t get more people like them coming in
It happens.
Working in a bicycle shop, we had a LOT of customers getting angry in the past few years, because things just weren't in stock. We currently get stuff delivered, which we ordered in 2020. People get upset in the heat of the moment, but most of them will apologize down the road. We get it, we're just as frustrated with the situation.
Those who don't apologize just try to get you to jump through hoops. They're the ones who won't get any service anymore.
@@noneofyourbusiness4294 Yea absolutely. I deal with these people all the time when doing helpdesk tasks inbetween projects. I work for a MSP so when Microsoft goofs something up we get the blame lol. It happens. It is great to learn though as customer service and not taking it personal is one of the best life lessons you can learn.
Currently working at an Airlines that probably is popular with americans, but the amount of people who would contact to our chat support and request to personally call them using my personal phone and get furious when I say that I do not have a process for that is ungodly plenty and before anyone would say "well why don't contact them?" well because the reason is firstly it's not in my job description to call anyone and second most important is that I'm not even working domestically in US.
P.S I'm not even including the times where passengers would cry because their flight was delayed or canceled due to bad weather where any airlines does not have any fcking control.
I would not apologise for something that wasn't my fault , I would just explain to him the issue and give him his options
Facts
Man had a 2060 as a loaner card, I had a 460 💀
Idk how someone could get mad and blame you guys after a year of it working
Now that’s some serious customer service
I still find it funny everytime I hear about new world as I was a game tester for it during the last 4 months of development.
I deal with customers around the clock. Thank God for remote software and parsec.
it's nice that he excused himself afterwards
Just your Casual #Egirl when no girl was mentioned 💀💀💀
New world really brought a whole new world.....
Into bricked next gen GPUs during a shortage
After watching this I now know computer builds are the same as 15 years ago. I used to build white boxes.
wow just wow. kudos to this company. SUPER GREAT customer service. if this happened to a major brand/ company they just ignore you. 5 stars
As someone who recently had pc issues and had to fix it myself super stressful
Unfortunately, it comes with the territory!
I feel bad for owners like you because you have to deal with angry customers when it isnt even your fault that the problems are happening
Yea a guy getting mad because his expensive thing breaks because he was using it how it's supposed to work is 100% crazy
Putting the CPU cooler on without thermal paste feels so wrong
That guy sounds like a fully loaded weapon
Man's building systems on the outside of an anti static bag lol
Are gonna talk about how one of the hashtags is “#egirl” 💀💀
Tbh I don't blame him if he's upset, having a very very very expensive gpu to break is honestly painful .
Good customer service man you know how gamers can get about their pcs glad you stuck with him and let him vent. His anger was definitely misdirected towards you instead of the game production studio.
Above and beyond, this is why you support your local stores and not big box stores.
Oh, goodness, I forgot about that... New World is a cool game.
I be wanting a pc so bad till i see the price or a vid like this lmaoo
Very scary when your very very expensive GPU dies on you. These things should have 5 years warranty because the price they're charging for it is too high.
That game should also be sued!
I remember this.
The game would trigger something a manufacturer forgot about and would kill your card.
No the cards just had no QC. They had faulty solders and other defects in first gen. These were caught eventually but a lot of first gen or founder cards still went out defective.
@@rekrn12345 thank you for correcting me.
Was gonna make a video reminiscing this weirdness.
Bro is literally making my setup in the bg😂
That 2060 instead of rx6600 is what's painful😂
Idk why I like the stock amd coolers so much. Don’t use amd but I like their cooler
your not the same when your graphics card breaks💀
When I’m in a lying competition and my opponent is a shorts creator:
Dk oldies would learn alot from this guy 👌
Sometime ya just need to let the customer vent. You'd be surprised how nice and understanding some folk are once they had their word in.
as soon as you mentioned New World I was like: "well there's your problem!"
I feel bad for both parties in these situations.
I understand the frustration of your PC breaking down on you, as components can be quite expensive and repairs can take time (even worse when warranty has expired), but sometimes it's nobody's fault. Hardware can come out of the factory with issues that only trigger under certain conditions you were simply unlucky to end up with such an example.
Besides, a reputable store has no interest in selling broken components because it hurts their image, and I'm pretty sure people who make a living selling and repairing PCs can empathize with these situations. Plus the stress of thinking they might have done something wrong, when it wasn't actually their fault.
The important thing is to remain calm and avoid pointing fingers without concrete proof.
bro that guy only had to wait for 2-3 weeks man thats short to how long i had to wait for a pc
i wouldnt doubt that man knew bout the 30 series n new world shit happening, bro went manchild on u, U handled it like a Pro. number one reason i wont be chasing this industry anymore is these kinds of customers no matter what they think its your fault n try to leverage u at any point they see fit. i definitely wouldve showed him how it was the games fault 1st too
The whole story of New world still makes me chuckle sometimes. While sure, there should have been something in place for the game's menu to not just max up FPS. That was a huge fault on Nvidia's part for not having some kind of Limiter, cap, Failsafe etc to stop the cards from working so hard they'd literally destroy themselves
Sometimes people get mad because they just don't understand the system.
I was about to say "Ungrateful" But knowing that he apologized means he's a good person
Bro was building almost the same computer I have in the video hahahaha
It's crazy how long an RMA takes for a replacement card. Loaner cards should bear requirement for the manufacturer to provide in the meantime
In June, I plan to build a PC with similar specs to this one. The CPU and GPU are the same that I plan on using, but the RAM, motherboard and (maybe) the SSD are all different. Nice customer service, by the way.
I'd recommend you get a cheaper cpu and motherboard and spend that money on something like 3060ti if you can get one for a good price as there like 70% as good as a 2060
@@vrboi6920 Sorry if this makes me seem a bit stubborn. I'm getting a $170 motherboard with all the bells and whistles I need, and I have found some nice deals on some RTX 3070 GPUs (I found them just a few hours ago), but since I am building it in June, I will have to see if I have enough money to buy one, otherwise I will be sure to consider your suggestions. So, what are your suggestions? Thanks for the advice.
It doesn't really make you sound stubborn as you said yourself that it has what you need my main concern was the original gpu but you found a 3070 which is really good. All I'd say is get higher frequency ram e.g. 3200mhz to 3600mhz as ryzen loves fast memory but only if you have the leftover budget as its only a small difference.
@@vrboi6920 I will be getting 16 GB of DDR4 3200 MHz CL 16 dual channel RAM.
@LyingOstrich Then that's perfect and your pc is hopefully going to be really good.
The fact that this guy is so nice and almost all of his customers are very rude😢
No that's just the ones he makes videos about.
good customer service can realize when the customer is just stressed from a situation and ends up making the happy in them end anyways. gj
That’s what I would call Technology addiction.
I kinda knew why he was mad but respect for you for helping him get a new one for free. Most of people would just say "yeah, its broken. Buy a new one"
Who noticed thermal paste is missing
You just built my pc 😂
Imagine making a game which can brick the most crucial part of a PC
Can’t blame him shit isn’t cheap specially when you even say expensive from the start but at least he was understanding at the end
For anyone that is still talking about games breaking cards, it has been confirmed by the manufacturers that it was a hardware issue. And it just happened with Diablo4 beta and gigabyte cards again. Games cannot break your system. PERIOD. The cards needs to have a defect in the first place to brick with what is basically a stresstest.
People tend to act irrationally when they are angry and or upset. It's our job not to judge them at their lowest.
2 of my EVGA 3080 fans just broke after Diablo 4 (which some people's 3080s/TI's were completely frying in the game for some unknown reason during cutscenes) and I get the guys frustration.
Having anything break on you that you had no control over and are forced to be out of a card for a week or 2 (or 3) is annoying as hell...but at least you gave him a loaner which definitely is great customer service.
As someone who’s frustration comes at times it seems the person thinks it’s directed at them when it’s not. This person might’ve been upset that THEY sent you a faulty one, and then you put it in. It’s not your fault, he could be upset at them for wasting his (and your time) installing it, just to have to get a new one. One that stops him from playing the game he got it for
wasn't really nice of him. an apology was the bare minimum
Funny part is during the initial alpha when the 30 series came out. i wrote a longggg forum post on the new world alpha forums and spent hours each day for the first week telling people how to safely run the game. AGS hid every post i made and hid the post i made telling them about the problem with gpu's and why they are overheating and popping. They did not even mention this issue publicly on release until jaystwocents made a video
that's how you earn long time customers
Good on you for having amazing customer service. That's always your most valuable asset and will pay off more than anything else you could possibly invest in.
I love how the video shows the CPU cooler going straight from the box, no removal of the plastic from the bottom of it over the TIM, and then it gets put right on the CPU. I hope no one watches this and does the exact same thing, and it screws up their PC.