Hi, thanks for this tutorial. I have a TCL43p615 tv and it is connected to a BOWMAKER Tech Soundbar TV beam optical cable. if I go into the settings and select PCM it works, but the volume is heard softly, despite setting the soundbar at maximum volume. why? thank you
Hello, I have tried a few things, but now it is as follows: When I connect the TV TCL40ES560 with the Avantree HT381 via the optical connection, I have somehow managed to hear the audio via the Avantree. However, not always, sometimes the audio switches off again. When it works, however, the audio is extremely quiet, I have to set the Avantree to maximum volume so that I can hear anything at all. I can't increase the audio on the TV any further. The TV is the one in the attachment. Thanks for the help.
If you connect with an Optical cable, the volume is set and cannot be adjusted with the TV. You have to adjust it with the Avantree device. If the max volume is too quiet, there may be an issue with your device. If it's not working well for you, email us at support@avantree.com and we can arrange an exchange.
Can we control the volume of an external bookshelf speaker connected via OPT cable on TV? I meant TV volume controlling the external speakers connected via OPT?
You probably can't control it with your TV's remote. Every TV is different, but in general the TV remote won't work for OPT connections. Your best bet to control the volume is to use the buttons on the speaker itself or the remote for the speakers.
I have not conne Ted any speaker but my tv not spread any sound. What is the problem? Sound option not showing any audio type options like- sound via spear or sound via tv speaker. Please help me on that.
@@Avantree 65" P715 series ANDROID TV. Still does not work. I called the customer help number and they can not figure it out either. The TV is brand new straight out of the box. Sound system works fine with 4 other different devices via ALL connection methods. I have tried connecting it by its self With out any other devices connected.....Still not working! Bluetooth is also not working with any of the 6 devices in the house. I have requested twice from TCL to do a remote diagnostics check and they have refused to do so both times. TCL have confirmed that my TV is brand new. I have all call recordings saved for evidence. I guess I will need to get a replacement.
@@Avantree 65" P715 series ANDROID TV. Still does not work. I called the customer help number and they can not figure it out either. Have tried EVERY possible option as have TCL staff. The TV is brand new straight out of the box. Sound system works fine with 4 other different devices via ALL connection methods. I have tried connecting it by its self With out any other devices connected.....Still not working! Bluetooth is also not working with any of the 6 devices in the house. I have requested twice from TCL to do a remote diagnostics check and they have refused to do so both times. TCL have confirmed that my TV is brand new. I have all call recordings saved for evidence. I guess I will need to get a replacement.
my tcl tv is stuck on headphones thinking the headphones are plugged in. the headphones are not in and the socket for them is broken. how do i fix this?
I tried everything and even called. We have volume when we are using the Roku part but no sound when when we just want to watch regular cable. Lady on phone said must be the cable box but we literally just switched TVs like 15 hours ago and old TV worked fine.
I also have the TCL P615, the volume only on the digital cable is very soft.. via. bluetooth and aux it works fine. the other issue I'm having is that the tv remote doesn't control the soundbar when using digital / optical audio.. again, via. bluetooth and aux it works fine.. when it's on digital, the soundbar and tv both work independently and you can hear audio from both of them at the same time.. anybody found an answer to this?
Did not work....changed Yamaha receivers and still NOTHING...called TCL and they had no clue..........it angers me that there is no cooperation between these firms
Are you using Yamaha receiver via your TV's digital optical port? Remember to change the settings on your Yamaha receiver as well. Also, if you have something something plugged into your TV's ARC port, unplug it.
I put videoke on my tcl tv when I remove the videoke the volume of my tv turn to headphone and. No have sound now even I unplug it how to fix it please haelp me
Hi, thank you so much for your video and information. I’ve resolved my TCL TV issue based on your info
❤
Hi, thanks for this tutorial. I have a TCL43p615 tv and it is connected to a BOWMAKER Tech Soundbar TV beam optical cable. if I go into the settings and select PCM it works, but the volume is heard softly, despite setting the soundbar at maximum volume. why? thank you
i solved by resetting the factory data, thanks
@@alessandroliccardi8887 Glad to hear it works!
@@alessandroliccardi8887 Ciao Alessandro, ho lo stesso problema, hai fatto un factory reset e ha funzionato?
@@helmuthcastlunger3268 si ho risolto, ma periodicamente si ripresenta, devi sempre "resettarlo" ( ho optato per un cavo jack)
Hello, I have tried a few things, but now it is as follows:
When I connect the TV TCL40ES560 with the Avantree HT381 via the optical connection, I have somehow managed to hear the audio via the Avantree. However, not always, sometimes the audio switches off again.
When it works, however, the audio is extremely quiet, I have to set the Avantree to maximum volume so that I can hear anything at all. I can't increase the audio on the TV any further.
The TV is the one in the attachment.
Thanks for the help.
If you connect with an Optical cable, the volume is set and cannot be adjusted with the TV. You have to adjust it with the Avantree device. If the max volume is too quiet, there may be an issue with your device. If it's not working well for you, email us at support@avantree.com and we can arrange an exchange.
Thank you my Tv had no sound for the longest thank you so much❤️
Can we control the volume of an external bookshelf speaker connected via OPT cable on TV? I meant TV volume controlling the external speakers connected via OPT?
You probably can't control it with your TV's remote. Every TV is different, but in general the TV remote won't work for OPT connections. Your best bet to control the volume is to use the buttons on the speaker itself or the remote for the speakers.
@@Avantree ok thanks
@@CutePoisonzzz ❤
I have not conne Ted any speaker but my tv not spread any sound. What is the problem? Sound option not showing any audio type options like- sound via spear or sound via tv speaker. Please help me on that.
Hi there! Sorry about that! This seems like a very specific issue, and you'll probably have to contact the manufacturer for more help.
What if you have an Android TV TCL?
PLEASE HELP!!! I can't figure this out!
Hi, still, try factory resetting first, it works for most people.
@@Avantree its having a password
@@louelortigas9727 try 0000 or 1234
@@Avantree 65" P715 series ANDROID TV. Still does not work. I called the customer help number and they can not figure it out either. The TV is brand new straight out of the box. Sound system works fine with 4 other different devices via ALL connection methods. I have tried connecting it by its self With out any other devices connected.....Still not working!
Bluetooth is also not working with any of the 6 devices in the house.
I have requested twice from TCL to do a remote diagnostics check and they have refused to do so both times.
TCL have confirmed that my TV is brand new.
I have all call recordings saved for evidence.
I guess I will need to get a replacement.
My TCL 32S327 doesn't have the audio options you show.
There should still be something similar under your audio settings menu
@@Avantree it doesn't
Just under advanced options there are: Pass Through, PCM, Auto & Off
@@ShazeemKhan try to choose PCM.
Please let me know if you solved the problem. Thanks! My audio not working @@ShazeemKhan
@@jimchua2618 hey yes I got it to work. I used the PCM setting & used the ARC (or eARC) HDMI port on the tv
When I go to audio I don't have those options
what's your TV model number?
@@Avantree 75R615
@@nyogrson1 There should still be an option to switch to PCM (or stereo) under audio settings, but the menu may look slightly different
Same here I have R635 nothing pops up
@@Avantree Same here. TCL 555403 The only option is TV speakers
What happen to my android tv tcl its no sound after using the digital to analog converter
Try changing it to PCM, some DAC can't handle Dolby signal
@@Avantree 65" P715 series ANDROID TV. Still does not work. I called the customer help number and they can not figure it out either.
Have tried EVERY possible option as have TCL staff. The TV is brand new straight out of the box. Sound system works fine with 4 other different devices via ALL connection methods. I have tried connecting it by its self With out any other devices connected.....Still not working!
Bluetooth is also not working with any of the 6 devices in the house.
I have requested twice from TCL to do a remote diagnostics check and they have refused to do so both times.
TCL have confirmed that my TV is brand new.
I have all call recordings saved for evidence.
I guess I will need to get a replacement.
already connected my tv to setop box and another hometheater connect how to possible
Set the audio format to PCM in your TV's audio settings.
my tcl tv is stuck on headphones thinking the headphones are plugged in. the headphones are not in and the socket for them is broken. how do i fix this?
Same problem
I tried everything and even called. We have volume when we are using the Roku part but no sound when when we just want to watch regular cable. Lady on phone said must be the cable box but we literally just switched TVs like 15 hours ago and old TV worked fine.
If your cable box is plugged into your TV via HDMI, try a different HDMI port.
How to increase volume in sitting
After resetting of TCL P615
I also have the TCL P615, the volume only on the digital cable is very soft.. via. bluetooth and aux it works fine. the other issue I'm having is that the tv remote doesn't control the soundbar when using digital / optical audio.. again, via. bluetooth and aux it works fine.. when it's on digital, the soundbar and tv both work independently and you can hear audio from both of them at the same time.. anybody found an answer to this?
Did not work....changed Yamaha receivers and still NOTHING...called TCL and they had no clue..........it angers me that there is no cooperation between these firms
Are you using Yamaha receiver via your TV's digital optical port? Remember to change the settings on your Yamaha receiver as well.
Also, if you have something something plugged into your TV's ARC port, unplug it.
Pde palitan ganun value ng capacitor ng tcl tv flat screen volume instead cut? Tia sir
Thank you for basic tutorial. No sound flat screen tv.
Please try factory reset
Thanks
Thank you!!
Cannot use optical output on TCL TV
May we know which Avantree product you use please? And the problem in details? You could contact us at support@avantree.com.
@@Avantree thank you very much
It worked! Thank you
I put videoke on my tcl tv when I remove the videoke the volume of my tv turn to headphone and. No have sound now even I unplug it how to fix it please haelp me
Cheap chinese product. sound stopped working after few months of purchasing TCL A3
lol, try factory resetting it.
nice