Just purchased a new 2022 GMC Yukon Denali with the rear seat infotainment system. Can't do any of these things. No USB, no wifi. only thing that works is HDMI. Why does a newer vehicle have less features? I would not have purchased the rear screens had I known they don't do any of this now. Is an update coming?
I work at a GM dealership and have noticed this exact same discrepancy from the rear seat entertainment system on our 2021 Yukon versus what I see in the 2023 model, they seem to have downgraded it to have less features after 21. I came to this video trying to make sense of it before I show a 2023 Denali to someone. Also, this video calls the headphones "Infared" at one point and "bluetooth" later in the video.
Hey there, Vicki. The Rear Seat Media System includes dual rear seat-mounted 12.6" diagonal color-touch LCD HD screens, Wi-Fi wireless projection capability, and two Bluetooth headphones with 2 HDMI ports on the back of the center console. If you did not receive the Bluetooth headphones, please send our team an email to socialmedia@gm.com. Please include the following subject line, "ATTN: Vicki Wiltz GMC RUclips". Please also make sure to include the following in the body of your message, VIN, current mileage, phone number, email address, and the name of your preferred GMC dealership. We'll make sure to keep an eye out for your email. To learn more about GM’s Privacy Policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
@@gmcehind that keyboard is someone whose doing a great job at replying to these comments. If no one’s recognized you at work lately then let me tell you that you’re doing great.
So we can be of further assistance, please email socialmedia@gm.com with the subject headline "ATTN:ツSaif, GMC, RUclips " to speak directly with our customer care team. We'll keep an eye out for your reply. To learn more about GM’s Privacy Policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
We are 6 hours plus trying to get these screens to run Hulu and Hulu offers zero help and screens still will not both run Hulu. Should we return the car to the dealer? Just purchased last week but paid too much money to have this much frustration and hoping you can help!
We’re sorry to hear this and would like to be of assistance. Please email socialmedia@gm.com with the subject headline "ATTN: Catherine_flips GMC RUclips" to get in touch with our customer care team.
Thanks for reaching out to GMC, Malik. In order to best assist you, please send a detailed email to socialmedia@gm.com. We'll look for your message there. -Julius
This system is not the system I have in my 2023 GMC Yukon. I only have HDMI options, no maps, no casting, no usb-c. Where are all options you are talking about?
Hi there, Anton. To clarify, this video is for available rear-seat entertainment for the 2021 model year Yukon. If you have any questions about your vehicle's infotainment system, please feel free to send us an email to socialmedia@gm.com with "ATTN: GMC RUclips/Anton Siyatskiy" in the subject line.
I just got my 2023 Yukon Denali XL and it does not do any of these features. All it has is HDMI. Is there a way to enable them or is the new system seriously a downgrade from the previous models?
Our team is happy to troubleshoot with you, Clayton! Please send your VIN to socialmedia@gm.com so we can take a look. To learn more about our Privacy Policy, please visit www.gm.com/privacy-statement.htm. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
I didn't get much help, but they did respond. Essentially they told me sorry, it doesn't have any of the prior features and I should just get a Roku or something to plug in. Not impressed at all.@@sarasmith6830
Hello I just bought Yukon Denali 2023 XL from Saudi Arabia dealer. I am facing issue in rear media as after turning it on by double tap I cant see any option other than HDMI 1 and HDMI 2 tab only. No option for mirroring my screen with dashboard center display or even no navigation option. I cant even had option tab from where I turn-on Wi-Fi . this is very disappointing
Congratulations on your new Yukon, Usman! We want your new ownership experience to meet your expectations, and we'd like to look into your infotainment concerns. Our team has just responded to your email. Please continue to follow up with us there going forward for the best assistance. To learn more about GM’s Privacy Policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
I have yukon denali 2022, none of this functions works i call the dealer and they said that they facing the same problems with all 2022 models and they don't have a solution
Thanks for bringing this to our attention, Eissa. So our team can learn more and best assist with this, please email our team at socialmedia@gm.com. Please be sure to include your VIN in the subject line. To learn more about GM’s privacy policy, please visit www.gm.com/privacy-statement.html.
have a new 2023 yukon denali and screens ONLY HAVE HDMI 1 & 2 as an option on rear screens. IT's DRIVING ME CRAZY. WHERE ARE THE APPS TO STREAM, NAV, ETC??????
Thanks for reaching out, Sara. If you’d like to get in contact with someone from our customer care team, please reach out to socialmedia@gm.com with the subject headline "ATTN: Sara Smith GMC RUclips. From there, an advisor would be more than happy to assist you further.
Hi, Kim. We’d like to learn more about your Yukon's issues and assist in any way we can. Please email socialmedia@gm.com with the subject headline "ATTN: Kim kwan, GMC, RUclips" to speak with our customer care team.
I have a '21 AT4 and I am using a HDMI to lightening cable to connect to an iPad. Trying to watch downloaded content (both from Disney+ and Apple TV) and am getting the message "Unable to play on external display. The connected external display does not support the playback of this content. Please disconnect the external display or remove the download from the device and try again." What am I doing wrong? This system is a major flaw.. it would be easier able to mount the iPad to the back of the seat. Such a waste!
We want to make sure you are able to use all of your vehicles features, Alexis. So we can troubleshoot with you, please send us an email to socialmedia@gm.com with your VIN. We will keep an eye out for that! To learn more about our privacy policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Hi there, Jeff. To provide some clarification, the rear seat infotainment HDMI inputs allow connection to video games, disc players, cameras, smartphones, tablets, streaming devices, and A/V dongles that have HDMI (version 1.4a) outputs. If you have any additional questions for us, please send us an email to socialmedia@gm.com with "ATTN: GMC RUclips/Jeff white" in the subject line.
@@gmc Except when connected to my my smartphone, I can only play audio through the whole vehicle, not using the headphones. It is really irritating to have to listen to the kids' movies while I am driving or to have to stream using data, which may or may not be available is the remote location we live in. Please help!
Peace be upon you guys. I have a GMC Yukon Denali in Iraq. What is the benefit of the back screen not being compatible with the phone? Videos do not work with USB flash drives. Disappointed GM screens
Our team regrets to hear of these concerns. In no way is this the ownership experience we want for our valued customers. However, our team is only equipped to handle U.S.-based customer concerns at this time. We encourage you to bring it into your local shop/dealership to have this concern addressed. If you have any other questions or concerns, we encourage you to send us an email to Socialmedia@GM.com with the subject headline: "ATTN: [Customer name or @]/Chevrolet/ RUclips."
Hi there, Omar. Moving forward, please feel free to send us an email at socialmedia@gm.com with subject headline: "ATTN: Omar Abu Saleem GMC RUclips". We're more than happy to help to the best of our abilities.
We’re sorry to hear this, Kathleen, and we would like to be of assistance. Please email socialmedia@gm.com with the subject headline "ATTN: Kathleen Brungardt GMC RUclips" to get in touch with our customer care team.
The hdmi cables in the back is an awful design-my kids have broken several so far in a couple months. Miracast is also awful-WHAT PHONES WORK WITH IT??!? I cannot find suggestions anywhere. You say wireless and nothing works wirelessly!! Please direct me to a lost of Android phones that still support Miracast and redesign going forward.
Hello there, Elizabeth. We appreciate your valued feedback. So we can best assist, kindly send an email to socialmedia@gm.com, with the subject headline, "ATTN: Elizabeth Sheldon GMC RUclips". Please include your VIN, full contact information and what devices you're currently using. Our team will be on the look-out for your email.
The engineers that developed this system should be fired. Why did they not let the user download apps directly to the tablet? A $75 tablet from Walmart will do it but a $2000 gm system will not. How hard would it be to make it wifi enabled where the rear passengers could watch streaming services without another device. If I burned $2000 and got heat for 10min it would be more useful than these screens.
Thank you for asking, Justin. We recommend consulting your local dealership as they would be in the best position to answer questions regarding the location of the fuse since this may vary based on options included in your new Yukon. If you have any other questions or would like to discuss further, please send us an email at socialmedia@gm.com with the subject line "ATTN: justin m YT GMC". We'd be happy to assist.
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Just purchased a new 2022 GMC Yukon Denali with the rear seat infotainment system. Can't do any of these things. No USB, no wifi. only thing that works is HDMI. Why does a newer vehicle have less features? I would not have purchased the rear screens had I known they don't do any of this now. Is an update coming?
Did you ever get this working?? I am in the same boat. 2022 Denali Ultimate.
It has Hulu, RUclips and RUclips Kids. Where’s Netflix?!? Come on @GMC!
Did you ever get it to work? Ours didn’t work until we purchased the wifi subscription from onstar
I work at a GM dealership and have noticed this exact same discrepancy from the rear seat entertainment system on our 2021 Yukon versus what I see in the 2023 model, they seem to have downgraded it to have less features after 21. I came to this video trying to make sense of it before I show a 2023 Denali to someone. Also, this video calls the headphones "Infared" at one point and "bluetooth" later in the video.
Same issue in my yukon denali 2023
I did to receive cords or headphones with my Yukon xl Denali. Was it suppose to come with truck? For rear tv's
Hey there, Vicki. The Rear Seat Media System includes dual rear seat-mounted 12.6" diagonal color-touch LCD HD screens, Wi-Fi wireless projection capability, and two Bluetooth headphones with 2 HDMI ports on the back of the center console. If you did not receive the Bluetooth headphones, please send our team an email to socialmedia@gm.com. Please include the following subject line, "ATTN: Vicki Wiltz GMC RUclips". Please also make sure to include the following in the body of your message, VIN, current mileage, phone number, email address, and the name of your preferred GMC dealership. We'll make sure to keep an eye out for your email. To learn more about GM’s Privacy Policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
@@gmcehind that keyboard is someone whose doing a great job at replying to these comments. If no one’s recognized you at work lately then let me tell you that you’re doing great.
Is there a way to get Peacock or Netflix on here
Is it possible to buy the display separately? Our Yukon SLT 2023 doesn’t have one
So we can be of further assistance, please email socialmedia@gm.com with the subject headline "ATTN:ツSaif, GMC, RUclips " to speak directly with our customer care team. We'll keep an eye out for your reply.
To learn more about GM’s Privacy Policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
I just recently got the gmc yukon xl and I can not for the life of me connect my phone to the TV
We are 6 hours plus trying to get these screens to run Hulu and Hulu offers zero help and screens still will not both run Hulu. Should we return the car to the dealer? Just purchased last week but paid too much money to have this much frustration and hoping you can help!
We’re sorry to hear this and would like to be of assistance. Please email socialmedia@gm.com with the subject headline "ATTN: Catherine_flips GMC RUclips" to get in touch with our customer care team.
How do you use rear usb cables?
Hi, my rear entertainment screens just showing HDMi 1 & 2 options, no other tabs are shown
Thanks for reaching out to GMC, Malik. In order to best assist you, please send a detailed email to socialmedia@gm.com. We'll look for your message there. -Julius
Same, any help with it??
Hi please can I use my gmc headset with my Samsung mobiles
Super Super, Super
Where is the fuse located for this system
is there a way to remove the monitors completely?
No
This system is not the system I have in my 2023 GMC Yukon. I only have HDMI options, no maps, no casting, no usb-c. Where are all options you are talking about?
Hi there, Anton. To clarify, this video is for available rear-seat entertainment for the 2021 model year Yukon. If you have any questions about your vehicle's infotainment system, please feel free to send us an email to socialmedia@gm.com with "ATTN: GMC RUclips/Anton Siyatskiy" in the subject line.
I just got my 2023 Yukon Denali XL and it does not do any of these features. All it has is HDMI. Is there a way to enable them or is the new system seriously a downgrade from the previous models?
Our team is happy to troubleshoot with you, Clayton! Please send your VIN to socialmedia@gm.com so we can take a look.
To learn more about our Privacy Policy, please visit www.gm.com/privacy-statement.htm. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
ever get any help?? ours is the same and it's driving me crazy
I didn't get much help, but they did respond. Essentially they told me sorry, it doesn't have any of the prior features and I should just get a Roku or something to plug in. Not impressed at all.@@sarasmith6830
Hello I just bought Yukon Denali 2023 XL from Saudi Arabia dealer. I am facing issue in rear media as after turning it on by double tap I cant see any option other than HDMI 1 and HDMI 2 tab only. No option for mirroring my screen with dashboard center display or even no navigation option. I cant even had option tab from where I turn-on Wi-Fi . this is very disappointing
Congratulations on your new Yukon, Usman! We want your new ownership experience to meet your expectations, and we'd like to look into your infotainment concerns. Our team has just responded to your email. Please continue to follow up with us there going forward for the best assistance.
To learn more about GM’s Privacy Policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
I have yukon denali 2022, none of this functions works i call the dealer and they said that they facing the same problems with all 2022 models and they don't have a solution
Thanks for bringing this to our attention, Eissa. So our team can learn more and best assist with this, please email our team at socialmedia@gm.com. Please be sure to include your VIN in the subject line.
To learn more about GM’s privacy policy, please visit www.gm.com/privacy-statement.html.
have a new 2023 yukon denali and screens ONLY HAVE HDMI 1 & 2 as an option on rear screens. IT's DRIVING ME CRAZY. WHERE ARE THE APPS TO STREAM, NAV, ETC??????
Thanks for reaching out, Sara. If you’d like to get in contact with someone from our customer care team, please reach out to socialmedia@gm.com with the subject headline "ATTN: Sara Smith GMC RUclips. From there, an advisor would be more than happy to assist you further.
We just got a Yukon SLT. 2023 model and the rear screen shows only HDMI’s can someone help
Hi, Kim. We’d like to learn more about your Yukon's issues and assist in any way we can. Please email socialmedia@gm.com with the subject headline "ATTN: Kim kwan, GMC, RUclips"
to speak with our customer care team.
I have a '21 AT4 and I am using a HDMI to lightening cable to connect to an iPad. Trying to watch downloaded content (both from Disney+ and Apple TV) and am getting the message "Unable to play on external display. The connected external display does not support the playback of this content. Please disconnect the external display or remove the download from the device and try again." What am I doing wrong? This system is a major flaw.. it would be easier able to mount the iPad to the back of the seat. Such a waste!
We want to make sure you are able to use all of your vehicles features, Alexis. So we can troubleshoot with you, please send us an email to socialmedia@gm.com with your VIN. We will keep an eye out for that!
To learn more about our privacy policy, please visit www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
The 2023 rear seat entertainment is almost pointless for my ideal use cases. I find it crazy that you cannot play content from a portable hard drive.
Hi there, Jeff. To provide some clarification, the rear seat infotainment HDMI inputs allow connection to video games, disc players, cameras, smartphones, tablets, streaming devices, and A/V dongles that have HDMI (version 1.4a) outputs. If you have any additional questions for us, please send us an email to socialmedia@gm.com with "ATTN: GMC RUclips/Jeff white" in the subject line.
@@gmc Except when connected to my my smartphone, I can only play audio through the whole vehicle, not using the headphones. It is really irritating to have to listen to the kids' movies while I am driving or to have to stream using data, which may or may not be available is the remote location we live in. Please help!
Peace be upon you guys. I have a GMC Yukon Denali in Iraq. What is the benefit of the back screen not being compatible with the phone? Videos do not work with USB flash drives. Disappointed GM screens
Car model 2023
Our team regrets to hear of these concerns. In no way is this the ownership experience we want for our valued customers. However, our team is only equipped to handle U.S.-based customer concerns at this time. We encourage you to bring it into your local shop/dealership to have this concern addressed. If you have any other questions or concerns, we encourage you to send us an email to Socialmedia@GM.com with the subject headline: "ATTN: [Customer name or @]/Chevrolet/ RUclips."
Why do I not have these 3 tabs on my 22 Denali I just have 1 which shows hdmi 1 and 2 and usb type c that’s it
Hi there, Omar. Moving forward, please feel free to send us an email at socialmedia@gm.com with subject headline: "ATTN: Omar Abu Saleem GMC RUclips". We're more than happy to help to the best of our abilities.
same, anything??
@@sarasmith6830 still nothing
I just ended up buying a xiaomi hdmi stick to use them
we just bought our rear entertainment system and there is no rear media app in front screen why is this so?
Hi @Shaia, where were you able to purchase? My dad just purchased a Denali without this.
We just bought the Yukon Ultimate! Livid is an understatement!! This rear tv system is an absolute ripoff!!! I don’t want this vehicle anymore!
We’re sorry to hear this, Kathleen, and we would like to be of assistance. Please email socialmedia@gm.com with the subject headline "ATTN: Kathleen Brungardt GMC RUclips" to get in touch with our customer care team.
It's definitely a wasted add-on
The hdmi cables in the back is an awful design-my kids have broken several so far in a couple months. Miracast is also awful-WHAT PHONES WORK WITH IT??!? I cannot find suggestions anywhere. You say wireless and nothing works wirelessly!! Please direct me to a lost of Android phones that still support Miracast and redesign going forward.
Hello there, Elizabeth. We appreciate your valued feedback. So we can best assist, kindly send an email to socialmedia@gm.com, with the subject headline, "ATTN: Elizabeth Sheldon GMC RUclips". Please include your VIN, full contact information and what devices you're currently using. Our team will be on the look-out for your email.
Get a hdmi cable extension to avoid breaking that roku or fire stick .
The engineers that developed this system should be fired. Why did they not let the user download apps directly to the tablet? A $75 tablet from Walmart will do it but a $2000 gm system will not. How hard would it be to make it wifi enabled where the rear passengers could watch streaming services without another device. If I burned $2000 and got heat for 10min it would be more useful than these screens.
The whole system is a waste.
W Nash St
BBC
Thank you for asking, Justin. We recommend consulting your local dealership as they would be in the best position to answer questions regarding the location of the fuse since this may vary based on options included in your new Yukon. If you have any other questions or would like to discuss further, please send us an email at socialmedia@gm.com with the subject line "ATTN: justin m YT GMC". We'd be happy to assist.