Your deposit must legally be placed in a government approved tenancy deposit scheme (TDS). If your landlord didn’t do this (and it sounds like they might not have), then they automatically have to pay you 3x the deposit amount, no matter what. If the deposit was placed in a TDS, then you can still dispute their claim. You will need to submit evidence to the TDS, who will then look at your case and decide how much money (if any) should be awarded to the landlord. They are usually quite fair and unbiased.
The other name for this it DPS, Deposit Protection Scheme, and yeah immediately raise it with them because they should not release the funds until they get your say so, so if they did that it means the letting agency committed identity fraud to complete that DPS transaction, i think you should be able to get Trading Standards on to the DPS and the Letting Agency for this
You were scammed by the estate agent. They created false invoices. The proof of this is phone numbers not valid, cannot locate business on invoice etc. Fight it and contact the owner directly and let them know. I would also demand an inspection of what is claimed was “fixed, painted”.
I had something similar from a housing assocation in Gloucestershire I contacted shelter, for help and they went through everything to find multiple fraudulent documents and false allegations of non payment of rent , the housing assocation was called chapter 1 under christian alliance assocation a very well known business so dont be afraid to tackle anyone because the housing association now no longer exists , contact shelter I recommend 🫶
Get a lawyer and sue that women. Firstly she rented you a unsafe home with a small child. Second they are doing some shady shady stuff. And just taking a young couples money they could have made you completely homeless!!! They obviously dont care. Sue that landlord and whoever else is involved. I'm in the U.S. so idk your process to do that but I had a similar issues with a former landlord when I was younger I had to sue for my security deposit back turns out the judhe was very familiar with him so he was a know shady landlord.
Totally agree that they shouldn't let the landlord get away with this. Completely unacceptable and definitely think they're being taken advantage of for being younger. Not okay at all.
I totally agree as well!!!! AND the best part is, that, you have the declining health (for all 3 of you), so verrrry well documented ;)!! I think they & a judge would find it realllly difficult to dispute that the estate agent/landlord were/have been in the wrong, that you even spent more of your money to try to rectify the situation (the damp/mould) that shouldn't be there in the first place & that tenants shouldn't be responsible for managing or even expected to live in such a toxic environment- especiallywith a baby!!!! I really feel like a judge would agree that they should NOT have touched your deposit at all (and that the invoices are suss) AND that you are owed your whole deposit b/c of all that you did & b/c of how toxic the house was!!!!
It's not really the done thing here in england. There's processes they need to go through before any legal action can be taken. As another commenter has said they need to take tgis up with the tenancy deposit scheme. Private tenancy can be an absolute bitch. I'm being evicted after 9 years, the real reason is the likely want to up the rent. I'm a single, disabled mother of 3. I'm being made homeless as I can afford another private rent with how high rent has gotten. Thankfully the council are helping me and I'll be housed at some point. It's no fun private tenancy. I've Ben private renting for nearly 20 years and this is the first time I'm being evicted.
I'd never private rent again. When me and my partner first moved in together 9 years ago so the prices are much higher now. We saved and put down a deposit, £600, then there's the admin fees of £1100, then first months rent of £515. Then after 6 months they charge £50 admin fee to renew the contract and up the rent to £550. Then after another 3 months, gave us notice that they were selling the house and wouldn't be renewing our contract when it was up in 3 months time. All that money gone to nothing. It was a letting agency aswel, not paying a landlord directly. But even though we never chose to leave, they wanted another £1100 admin fee to move into another one of their houses. Then took £50 out of the deposit for cleaing fees. Even though I'd gutted and cleaned the place top to bottom with my mum and aunt. Just awful. They can make you homeless anytime. Luckily I had parents to go back to at the time, but not everyone has that.
Take it to the housing ombudsman… or the people who look after your deposit (can’t remember the name) we lived in a rental property for 4 years, paint would just wipe off the walls as it was cheap… we left it in a good condition… even wet cleaned the carpets… landlord tried to take us for £4000! We proved wear and tear through the housing ombudsman and the only thing we couldn’t prove which wasn’t our fault was a cracked bathroom sink (it was a new build and it was cracked when we moved in) we ended up paying £300 and that was it! I’ll take that thanks greedy landlord!
Yes! I work in an estate agent and this is so correct. The property ombudsman can look into your claim if you can’t raise it with a valid deposit protection scheme, either the Tenancy Deposit Scheme or the Deposit Protection service. If they haven’t protected your deposit in time or at all, they might be liable for 3 x your deposit amount!
Also, agencies will usually request that a check in/out (inventory) are carried out at the start of the tenancy by a third party company, one done by a tenant or landlord can be deemed biased and not counted towards any legal disputes. Might be worth checking. Regarding cleaning, your tenancy agreement should say you’re liable to provide it back in the same condition provided. If it wasn’t professionally cleaned when you moved in, you shouldn’t be doing it when you move out!
Idk if you can in the UK, but in the US, you can go to your bank and dispute the charges as fraud. They took your money out of your account without your consent or permission. Then put a hold on your account. (Obviously open up a new account that way these people won’t have access to your new account.)
They didn’t charge their bank, here your deposit is paid to the estate agent which then goes into a deposit protection scheme normally. If not the estate agent keeps it, the estate agent refunded the part of the deposit which was left and kept the money for the invoices and sent that to the landlord
I cannot believe the owners of that house charged you for the damage. Our rental laws in Australia protect the person renting and hold a "bond" for any damages the renter may have caused but leaking water into the house seems to be the owners responsibility. They are lucky you did not charge them. What a disgrace.😢
You can change out the mattress. Try one out next time before buying. Try a mattress topper over your mattress first though. Also try sleeping bags, so much more cozy and warm for end of winter vanning. Hope these tips help.😊❤
i have a caravan with my family and we have these foam matress toppers, they are so comforable and thinner that a duvet, they also insulate you and keep you warm
You can dispute your deposit deductions for free through the scheme that held your deposit (DPS/TDS). The adjudicator will charge you a resonable fee for cleaning based on the condition at check in and decorating minus reasonabale wear & tear. You will have to login in to your deposit account to agree or dispute the deductions. The money that arrived in your account is probably the undisputed amount of your deposit. If they havent protected your deposit you can go to a solicitors who will get you three times your deposit back in compensation from a small claims court. Dont be overwhelmed it is very straightforward, the charity shelter has lots of information on their website as it is a common problem for tenants.
Fair wear and tear is standard when letting and you shouldn't be charged for it. When you moved in, you should have had an inventory done which would have had pictures of the property condition when you accepted it. When you left, you should have had the same done. The letting agents should have arranged all of this and keep records of it. I would 100% dispute this with the lettings agents. And check you tenancy agreement. Your deposit should have been held in a deposit scheme (TDS or similar), and the fee should have been agreed by all parties BEFORE being deducted - so what they've done isn't legitimate. Otherwise, your other option is small claims court. I'm so sorry that has happened to you, and not sure if my comment may help in some small way, but I wish you all the best in sorting this issue out ❤
I would absolutely recommend seeking advice from a lawyer at this point. I don't know the rules in the UK, but in Germany, you would (depending on the circumstances obvs) not have to pay for any of the cleaning connected to the mold, get compensated for your health issues and also for any costs that you may have had because you had to move so quickly. That would absolutely be worth paying a lawyer (whose payments would also have to be paid by the losing party, so hopefully the landlord)
It is the same in the UK, it's an offence to let a house not fit to live in*, in the UK, and knowing so could even be criminal charges for the landlord and letting agent. * = fit to live in has a definition in the act for landlords / tennants
Theres never a dull moment with you too 🤣🤣. "Why do you NOT have a pole noodle"...im with you Liana 🤣🤣. Liana ans Conor are just awesome, love them both ❤️❤️
Hey guys if you have receipts for the paint dehumidifiers etc then keep them and fight it x have you tried to contact the Citizens Advice in the area and see what they can do to help xx mabey a discretional housing payment x hope this helps at all I know the feeling with mould, I thought this for ages with my flat, also they will have wiped all the walls down with bleach to prepare to paint as the mould would come though straight away again if not so I think that was the “marks on the wall” xx feel for you as a family they did wrong hiding the issues with the house”
I think We keep returning because You are so real and it's refreshing and appreciated... I personally can not watch other couples on You tube for that reason FAKE..., Anyway thank You for sharing and I miss seeing that little beautiful smart boy of Yours... on this episode...
The one thing that drew me to this channel is how much I can relate to you guys... Myself and my boyfriend also get so so so unlucky all the time and something always seems to go wrong... as harsh as it seems, I feel better seeing we're not alone haha
@@Missy-p4tidk if this is a thing for where you’re from, but in the UK most lawyers promise a no win no fee contract, where they don’t have to pay for the lawyer if they lose the case. So at least there’s that
Such a scam..it is so unfortunate that you went through that..that is theft..straight up theft. It's so unfortunate that there are so many nasty people that lack good character.
Something I’ve found helpful when renting is to take a full video tour before moving in of everything and take pictures of potential future issues. That way you have evidence of how things were from the beginning. Then do the same right after you moved out. It’s tedious, but helpful in disputes
I’m wondering if this is common in the UK, because here in the US it is rare a landlord keeps some or all of the security deposit unless there is damage. A landlord should Expect to do a deep cleaning and have to paint in between tenants so this should never be a part of what a renter is responsible for. Also, and most importantly, you left due to unhealthy living conditions. They are lucky you don’t sue them and they should not be allowed to rent out the place until all the mold is remediated and repairs are done to prevent this from happening again. I say you have a legal dispute here, if you’re up for it and of course idk what your laws are like. We’re cheering for you ❤❤
Happy Anniversary 🎉got a bit winded myself watching you climb that mountain. A great way to celebrate and to remind you no matter the mountains life may throw at you, you both can get through it together. Much Love
I have 1 question for liana now im i honestly do not mean any offense to this at all im just curious ive been watching for a while now and I've always wondered when you do your make up you have that brown mark on the right side of your face by your mouth and im just curious as to whats it is really but i would also like to say absolutely love the videos think your such a cute little family your videos make me laugh no matter what keep up the brilliant work. Thank you for what you do best couple to watch on RUclips ❤
It’s so funny to see the difference in hiking, what qualifies as a mountain, and wilderness there vs. what we consider hiking, a mountain, and wilderness here. It’s so different! While different, it truly is beautiful land there. Thanks for taking us with you on your adventure and for all the laughs along the way. Happy anniversary!
It's essential to maintain your relationship by having you time. Plus it good for Koazy to have time with his extended family. You are fab parents always putting baba first. Hearing Liana canu yn Cymraeg was brilliant. Keeping our language alive is fantastic
Hi guys! With regards to the bed you should try getting a mattress topper memory foam they aren’t expensive to buy and add extra comfort :) we get one for when we go camping and they are light weight as well:) promise you’ll really see the benefits from them!
happy anniversary!!!! 🎉 🎉 👏 👏 💐 💐 I love how Connor yells at Liana... WHAT HAVE U MADE MEH!!!! Liana's all... don't die... u never can tell w insta chicken curry 😆 I miss KOAZY too. not the same without him. love y'alls enthusiasm and love for one another and life it's self. your past renters will reap all this nonsense they're giving you. glad you get these breaks. so need and deserve them. love the necklace. love u fam! until the next one!!!!! ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥
Happy Anniversary to two beautiful souls. Liana, your curls are beautiful and the hammock fall was very graceful❣️ You both will persevere thru that slumlords antics. He's taking advantage of you both. (Trying to) I'm in the United States so I'm not sure how the rentals are done over there, but they are definitely trying to scam you!! You are both wonderful people and Koazy is so precious, and sadly they sound shady. You will come thru this. We all stand with you❣️🙏❤️
You guys need to look up the Tenancy Deposit Proction scheme. If your landlord or letting agent haven't kept your deposit in one of these you can get up to three times the value of your deposit back. I had to go online and agree to the amount my landlord was returning to me in order for the deposit to be released. I don't see how they've returned your deposit withour your agreement. Also I've NEVER heard of a tenant paying a painting and decorating fee?! Unless you painted the walls/wallpapered without returning it to it's orginal state, this sounds like a complete scam.
You don’t have to return it now unless it’s stated in the agreement, if your decorating improves the house it’s deemed an improvement (within reason you can’t have bright colours or dark colours and leave them)
Your life videos are the best. I’m so glad your sharing. Love doing life with you through these videos. You two are such a breath of fresh air. You are so good together. Thank You!
Happy Anniversary!! You're totally right about needing couple time and being lucky to have the grandparents help out 💗 It's been ruddy tough for us without that family help (and I'm my mum's carer to boot!) We tend to squeeze in a lunch/early dinner date during school/kids club hours (hubby's shifts permitting). It's gotta be done 😂 Anywho, it was lovely to see your little getaway and continuing to challenge yourselves 💗👏 Another lovely video, thank you.
these videos with yall travelling in the van looks so peaceful/ easier than camping putting tents together i would love to do so one day myself but just saving up for my first ever car ( i just got my learners ) is the hardest thing ever when unemployed and the inflation of everything in Australia Is crazy insane like most places around the world but honestly i love watching yous travel good to see yous spend time together and even the videos with little koazy travelling experiencing different things and places with his mummy and daddy im always like hmm 🤔 where are they going to go next (i always am wrong cause im from Australia and don’t know the places around yous )but for now I’m living vicariously through your videos till I can do so myself
I love you guys sm I’ve been supporting you since before lilana found out she was pregnant with koazy he is the absolute cutes and the way he says ice is so sweet you guys are so relatable I hope to meet you one day ! All I want is a like on this comment by you if not don’t worry love you guys keep up the good work!!! ❤❤❤ xxx
This is one ur best videos the hammock scene made me burst out laughing the water scene as well omg u can't fake that kind of comedy love u guys so excited when u post ty so much sharing ur life
Ahhhh its like real life gavin and stacey! 😂. You guys make me laugh and remind me that we can get through each problem/challenge one step at a time, with a smile on our faces.😊
In Australia if you want to dispute the money you can take the agent to a small claims court - I don’t think that you should make excuses for them at all. We took our agent to court when they kept the bond because our toddler spilt cordial on the carpet. They wanted us to carpet the whole house. The judge found in our favour as if the carpet is over 5 years old too bad so sad. Definitely question these costs
Hey guys I’ve been watching your videos since you found out you were having koazy! He’s getting so big I feel like I’ve watched him grow up makes me feel old lol what can I say you guys are so amazing and always keep it real your a real inspiration ❤️
You shouldn’t be dealing with the lettings agent themselves, it should be done through your deposit protection scheme - if they didn’t put your deposit into a legitimate scheme then legally you can claim back something like 10x your deposit amount, it’s unlawful for them not to hold your deposit in a ‘DPS’. Good luck. Just editing to add, if this was done, (it has to be put in a scheme within 2 weeks I believe) you would have recieved a letter from the scheme with a code etc to apply for your deposit back once you leave. I wouldn’t have anymore contact with the lettings agent until you have sorted the above.
Sorry, I’ve just watched the next bit where you say you wanted to dispute it and some was given back to you. It’s not done like that by a legal company therefore it wasn’t protected so you can look into that and sort your claim.
Happy Non Anniversary Liana and Connor ❤️. Liana, I love your curly hair! So you guys should really catch up with Midlife Van Life and Ame in a Van. They are doing a van life competition series on an upcoming YT channel. Sounds pretty exciting and i could see you guys competing with other van lifer folks. They left an email address on their channel. Can you imagine the footage you could capture and the memories made?! Anyway, thanks for another wonderful video. It was nice scaling the mountain with you and i really enjoyed the commentary. I felt for you both when you got into the cold water. I was cold for you just watching. I thought well that's a good way to do the cold water plunge. 😅😬🤣
I have to say that I only watched every video of these filterless, real, enjoyable and fresh breeze in the land of people drowning in their sorrows, i actually appreciate the moods and thoughts they share very much. I feel like You can overcome any live challenge with not minding it too much
You Guys go through one thing after another then other that still try and remain happy in the mix of It all truly admire that also you guys should open windows and sage your camper and house 😊❤
Realizing you guys have been together for so long makes me see how long I have been watching you guys I have loved seeing you both grow and I can’t wait to see the rest of
That old house you were in and the landlord makes me so spicy! I’m angry for you. Painting after a tenant leaves is a “cost of business” as is having the place professionally cleaned. So none of those costs are your responsibility. Plus with all the issues, they should be grateful that you were happy to quietly move. I think that they owe you for the mold issue and its’ affects on your health and all the costs associated with health and moving. I really hope everything turns out in your favour. Side note: You both are wise to keep investing in your relationship with time away, because the best gift a child can get is a whole, loving family and having parents that love and respect each other. Keep the romance and the friendship/partnership alive with time away, surprise gifts, adventures, kind words and supportive actions. You two are golden and doing life so well. Wish you all the very best.
Having a troubled home life, i love watching connor and liana, i see them sortov as my internet parents ifyk like they make my week, they make me laugh and i allways enjoy hearing all the drama between the lanlords 😂💗 love u guys 💗
I love you guys so much thank you for always cheering me up and putting a smile on my face. Keep doing what you’re doing you’re awesome and don’t let anyone change that. We have your back ❤ I love you guys so much xx
I really wish you all could find other tenants that lived ther. I have a feeling they have done this before and it's painfully obvious they knew about all of these issues before you moved in. It's really disgusting that they would rent this death trap to anyone let alone a family with a baby is just horrible. I'm ao glad you all are in your home and able to heal wnd move on, but please do not feel bad about advocating for yourselves. I agree with the other comments to seek legal advice along with what you're already doing with disputing the charges. They are punishing you all for leaving early and thats not okay. Collect your doctor bills and each time you had an appointment and your receipts for the humidifiers etc. and a list of the property that was damaged. It's a lot to fight back and not fair that you have to even deal with this but I hope you do push back. You all are an amazing family and I wish you all the best. ❤️
I just subscribed to ur channel.I love your quirky bantering back and forth and Kozy is 1 of the most adorable and smart little toddler I've seen a ywhere on this u can tell that u both are so awesome as parents and it reflects in the the form a sweet little blond haired boy who makes my heart smile!!!Looking forward to watching more videos of your life!
You all are amazing these are three things I think of when I watch you Koazy: sweet, cute, postman pat king Liana : amazing mum , pretty and amazing at makeup Connor: energetic,kind and an amazing dad From poppy I have watched you for about 4 years xxxxxx
As a painter for 10 years now, I will say 800-900 USD for 3 bedroom, 2 bath, kitchen and living is actually insanely and extremely cheap. If it was the entire house.. BUT to have someone do it that doesn’t actually paint… they’re definitely trying to get you for whatever they can.
You've got to take them to court for this, because they straight up scammed you. And you've to sue them for the health problems caused by their unsafe environment, they have no right to charge you for that in the first place, but that price is crazy. Also leave honest reviews. (The landlady being nice, doesn't mean she won't happily screw you over)
HAPPY ANNIVERSARY. Connor, stop fussing so much. You know you enjoy it. Liana seems to enjoy it. As for a salmon bagle, no thank you. I prefer bacon or ham, but I also live in Texas. You guys give Coazy a kiss for me. Also, can you not sue them for the mold. That is very bad for your whole family's health?
I hope you get things figured out with the old house. I was thinking you could get extra padding for your bed. Might make your sleeping a little better.
OMG! Thank you Connor and Liana! I've been very down.. today you made me actually laugh out loud! I simply adore your relationship! If your ever looking for another Grand for little Kozey, please adopt me! I'm not sure how it works over there, but in States a landlords cannot keep deposit for "wear and tear" or painting if tenant was there a year or more, and carpeting if there more than two years. Also, Landlord must provide itemized invoice for all money retained. At least you were able to leave the moldy place. Good luck with the dispute! Fingers crossed for you..
What a crazy video. I hope you had a lovely time in wales and good job on getting to the top of snowdon. Did you go up the harder track? I think I’ve climbed too there 2 times out both the easy way. ❤❤
If the deposit is held within a protected scheme (this is legally required) the money in dispute won't have been given to the Landlord. It will still be sat within the scheme until the dispute is resolved. The schemes are legally required to return any undisputed sums straight away and anything under dispute is held until an independent adjudicator has reviewed the dispute
Name and shame the landlady/landlord please so no one else can fall victim to them! Imagine she doesn’t fix the problem with HER property and keeps taking money from families 😢
thank you guys for always being here with us, it truly means the world 💜
Course were the C L Fam we have your back ❤❤❤❤
You guys are hilarious and koazy is the cutest thing eveerrrrrr
Love you guys!! ❤❤
ofcc!!
Of course eny time xxxx
Your deposit must legally be placed in a government approved tenancy deposit scheme (TDS). If your landlord didn’t do this (and it sounds like they might not have), then they automatically have to pay you 3x the deposit amount, no matter what.
If the deposit was placed in a TDS, then you can still dispute their claim. You will need to submit evidence to the TDS, who will then look at your case and decide how much money (if any) should be awarded to the landlord. They are usually quite fair and unbiased.
Yes that is the name TDS they were awesome at giving advice and letting us know what they needed to put an application together xx
The other name for this it DPS, Deposit Protection Scheme, and yeah immediately raise it with them because they should not release the funds until they get your say so, so if they did that it means the letting agency committed identity fraud to complete that DPS transaction, i think you should be able to get Trading Standards on to the DPS and the Letting Agency for this
You were scammed by the estate agent. They created false invoices. The proof of this is phone numbers not valid, cannot locate business on invoice etc. Fight it and contact the owner directly and let them know. I would also demand an inspection of what is claimed was “fixed, painted”.
I had something similar from a housing assocation in Gloucestershire I contacted shelter, for help and they went through everything to find multiple fraudulent documents and false allegations of non payment of rent , the housing assocation was called chapter 1 under christian alliance assocation a very well known business so dont be afraid to tackle anyone because the housing association now no longer exists , contact shelter I recommend 🫶
Get a lawyer and sue that women. Firstly she rented you a unsafe home with a small child. Second they are doing some shady shady stuff. And just taking a young couples money they could have made you completely homeless!!! They obviously dont care. Sue that landlord and whoever else is involved. I'm in the U.S. so idk your process to do that but I had a similar issues with a former landlord when I was younger I had to sue for my security deposit back turns out the judhe was very familiar with him so he was a know shady landlord.
Totally agree that they shouldn't let the landlord get away with this. Completely unacceptable and definitely think they're being taken advantage of for being younger. Not okay at all.
Get a lawyer, that house caused you guys health and safety issues. Sue Sue Sue the landlord!
I totally agree as well!!!! AND the best part is, that, you have the declining health (for all 3 of you), so verrrry well documented ;)!!
I think they & a judge would find it realllly difficult to dispute that the estate agent/landlord were/have been in the wrong, that you even spent more of your money to try to rectify the situation (the damp/mould) that shouldn't be there in the first place & that tenants shouldn't be responsible for managing or even expected to live in such a toxic environment- especiallywith a baby!!!! I really feel like a judge would agree that they should NOT have touched your deposit at all (and that the invoices are suss) AND that you are owed your whole deposit b/c of all that you did & b/c of how toxic the house was!!!!
It's not really the done thing here in england. There's processes they need to go through before any legal action can be taken. As another commenter has said they need to take tgis up with the tenancy deposit scheme. Private tenancy can be an absolute bitch. I'm being evicted after 9 years, the real reason is the likely want to up the rent. I'm a single, disabled mother of 3. I'm being made homeless as I can afford another private rent with how high rent has gotten. Thankfully the council are helping me and I'll be housed at some point. It's no fun private tenancy. I've Ben private renting for nearly 20 years and this is the first time I'm being evicted.
I'd never private rent again. When me and my partner first moved in together 9 years ago so the prices are much higher now. We saved and put down a deposit, £600, then there's the admin fees of £1100, then first months rent of £515. Then after 6 months they charge £50 admin fee to renew the contract and up the rent to £550. Then after another 3 months, gave us notice that they were selling the house and wouldn't be renewing our contract when it was up in 3 months time. All that money gone to nothing. It was a letting agency aswel, not paying a landlord directly. But even though we never chose to leave, they wanted another £1100 admin fee to move into another one of their houses. Then took £50 out of the deposit for cleaing fees. Even though I'd gutted and cleaned the place top to bottom with my mum and aunt. Just awful. They can make you homeless anytime. Luckily I had parents to go back to at the time, but not everyone has that.
Take it to the housing ombudsman… or the people who look after your deposit (can’t remember the name) we lived in a rental property for 4 years, paint would just wipe off the walls as it was cheap… we left it in a good condition… even wet cleaned the carpets… landlord tried to take us for £4000! We proved wear and tear through the housing ombudsman and the only thing we couldn’t prove which wasn’t our fault was a cracked bathroom sink (it was a new build and it was cracked when we moved in) we ended up paying £300 and that was it! I’ll take that thanks greedy landlord!
And find out who held your deposit… they have a duty to protect your money and if they haven’t 🤔 if this were snap I’d have a few memes!
Always take photos when you move in
@@quashmonkey and out!
Yes! I work in an estate agent and this is so correct. The property ombudsman can look into your claim if you can’t raise it with a valid deposit protection scheme, either the Tenancy Deposit Scheme or the Deposit Protection service. If they haven’t protected your deposit in time or at all, they might be liable for 3 x your deposit amount!
Also, agencies will usually request that a check in/out (inventory) are carried out at the start of the tenancy by a third party company, one done by a tenant or landlord can be deemed biased and not counted towards any legal disputes. Might be worth checking. Regarding cleaning, your tenancy agreement should say you’re liable to provide it back in the same condition provided. If it wasn’t professionally cleaned when you moved in, you shouldn’t be doing it when you move out!
Idk if you can in the UK, but in the US, you can go to your bank and dispute the charges as fraud. They took your money out of your account without your consent or permission. Then put a hold on your account. (Obviously open up a new account that way these people won’t have access to your new account.)
Everyone like and comment so we can get this to Conner and Liana xx
They didn’t charge their bank, here your deposit is paid to the estate agent which then goes into a deposit protection scheme normally. If not the estate agent keeps it, the estate agent refunded the part of the deposit which was left and kept the money for the invoices and sent that to the landlord
I cannot believe the owners of that house charged you for the damage. Our rental laws in Australia protect the person renting and hold a "bond" for any damages the renter may have caused but leaking water into the house seems to be the owners responsibility. They are lucky you did not charge them. What a disgrace.😢
It's not a charge it's a payment into the account from the Deposit so it's not fraud in that manner.
It’s the video they said that the bank wouldn’t let them dispute it
Hi
Hello 👋
Hi ❤
HI ❤
heya 👋🏻
Hi
You can change out the mattress. Try one out next time before buying. Try a mattress topper over your mattress first though. Also try sleeping bags, so much more cozy and warm for end of winter vanning. Hope these tips help.😊❤
great tips, I think we'll try a mattress topper first and hopefully it helps 😅
@@ConnorAndLianahi Conner and Liana I love ur vids and you little man is the cutest wish you the best
-Willow in Wales 🏴 ❤❤❤
@@ConnorAndLiana So glad you read my comment! Hope a mattress topper is the fix that works for you. 😊❤
Gwych😊
i have a caravan with my family and we have these foam matress toppers, they are so comforable and thinner that a duvet, they also insulate you and keep you warm
You can dispute your deposit deductions for free through the scheme that held your deposit (DPS/TDS). The adjudicator will charge you a resonable fee for cleaning based on the condition at check in and decorating minus reasonabale wear & tear. You will have to login in to your deposit account to agree or dispute the deductions. The money that arrived in your account is probably the undisputed amount of your deposit.
If they havent protected your deposit you can go to a solicitors who will get you three times your deposit back in compensation from a small claims court. Dont be overwhelmed it is very straightforward, the charity shelter has lots of information on their website as it is a common problem for tenants.
Fair wear and tear is standard when letting and you shouldn't be charged for it. When you moved in, you should have had an inventory done which would have had pictures of the property condition when you accepted it. When you left, you should have had the same done. The letting agents should have arranged all of this and keep records of it. I would 100% dispute this with the lettings agents. And check you tenancy agreement. Your deposit should have been held in a deposit scheme (TDS or similar), and the fee should have been agreed by all parties BEFORE being deducted - so what they've done isn't legitimate. Otherwise, your other option is small claims court. I'm so sorry that has happened to you, and not sure if my comment may help in some small way, but I wish you all the best in sorting this issue out ❤
I would absolutely recommend seeking advice from a lawyer at this point. I don't know the rules in the UK, but in Germany, you would (depending on the circumstances obvs) not have to pay for any of the cleaning connected to the mold, get compensated for your health issues and also for any costs that you may have had because you had to move so quickly. That would absolutely be worth paying a lawyer (whose payments would also have to be paid by the losing party, so hopefully the landlord)
It is the same in the UK, it's an offence to let a house not fit to live in*, in the UK, and knowing so could even be criminal charges for the landlord and letting agent.
* = fit to live in has a definition in the act for landlords / tennants
Theres never a dull moment with you too 🤣🤣. "Why do you NOT have a pole noodle"...im with you Liana 🤣🤣. Liana ans Conor are just awesome, love them both ❤️❤️
I love your curly hair Liana!!!! It looks so good naturally ❤
Yes! I agree. I love seeing her natural curls.
Hey guys if you have receipts for the paint dehumidifiers etc then keep them and fight it x have you tried to contact the Citizens Advice in the area and see what they can do to help xx mabey a discretional housing payment x hope this helps at all I know the feeling with mould, I thought this for ages with my flat, also they will have wiped all the walls down with bleach to prepare to paint as the mould would come though straight away again if not so I think that was the “marks on the wall” xx feel for you as a family they did wrong hiding the issues with the house”
I think We keep returning because You are so real and it's refreshing and appreciated... I personally can not watch other couples on You tube for that reason FAKE..., Anyway thank You for sharing and I miss seeing that little beautiful smart boy of Yours... on this episode...
The one thing that drew me to this channel is how much I can relate to you guys... Myself and my boyfriend also get so so so unlucky all the time and something always seems to go wrong... as harsh as it seems, I feel better seeing we're not alone haha
I CANNOT TELL YOU HOW HARD I LAUGHED AT WHEN THE HAMMOCK BROKE OFF THE TREE HAAHAHAH 😂😂😂
it was so funny😭😭
Me too! Kept replaying it. So sorry for you, love, and truly hope you weren’t hurt, but I do appreciate the laugh.
Omg same! 😂
I was literally crying 😂
Poor Liana another clip for conor to replay over and over. I'm sorry I will still laugh every time. Just like the head banging one 😂
Don’t forget you can take legal action against them
Although that’s true it’s just a hassle as it would probably be a civil case so they would need to spend loads for solicitors/lawyers and all
Ye and that by itself can cost thousands but then if they have to pay money sometimes if they lose x❤
@@Missy-p4tidk if this is a thing for where you’re from, but in the UK most lawyers promise a no win no fee contract, where they don’t have to pay for the lawyer if they lose the case. So at least there’s that
Oh my god I felt so guilty laughing at liana falling while in the hammock but it was very funny 😂
Such a scam..it is so unfortunate that you went through that..that is theft..straight up theft. It's so unfortunate that there are so many nasty people that lack good character.
So wise that you take time for your relationship, and the bond Koazy creates with his grandparents is invaluable too. ❤
Happy Anniversary to you both 🎉❤ Connor, you better put a ring 💍 on her soon. Koazy needs a mom & dad, officially🙏🏻
Something I’ve found helpful when renting is to take a full video tour before moving in of everything and take pictures of potential future issues. That way you have evidence of how things were from the beginning. Then do the same right after you moved out. It’s tedious, but helpful in disputes
I’m wondering if this is common in the UK, because here in the US it is rare a landlord keeps some or all of the security deposit unless there is damage. A landlord should
Expect to do a deep cleaning and have to paint in between tenants so this should never be a part of what a renter is responsible for. Also, and most importantly, you left due to unhealthy living conditions. They are lucky you don’t sue them and they should not be allowed to rent out the place until all the mold is remediated and repairs are done to prevent this from happening again. I say you have a legal dispute here, if you’re up for it and of course idk what your laws are like.
We’re cheering for you ❤❤
Happy Anniversary 🎉got a bit winded myself watching you climb that mountain. A great way to celebrate and to remind you no matter the mountains life may throw at you, you both can get through it together. Much Love
YAY Another van life video
I have 1 question for liana now im i honestly do not mean any offense to this at all im just curious ive been watching for a while now and I've always wondered when you do your make up you have that brown mark on the right side of your face by your mouth and im just curious as to whats it is really but i would also like to say absolutely love the videos think your such a cute little family your videos make me laugh no matter what keep up the brilliant work. Thank you for what you do best couple to watch on RUclips ❤
She does it so companies don't steal her face for brands to sell their products
@@Itszar ah right ok then that's actually pretty clever
Oh ye
It’s so funny to see the difference in hiking, what qualifies as a mountain, and wilderness there vs. what we consider hiking, a mountain, and wilderness here. It’s so different!
While different, it truly is beautiful land there.
Thanks for taking us with you on your adventure and for all the laughs along the way.
Happy anniversary!
This was so heart warming ❤ i died laughing when liana fell... i felt so bad 😂 i wish you guys so much joy and love for your anniversary! 😊
It's essential to maintain your relationship by having you time. Plus it good for Koazy to have time with his extended family. You are fab parents always putting baba first.
Hearing Liana canu yn Cymraeg was brilliant. Keeping our language alive is fantastic
Hi guys! With regards to the bed you should try getting a mattress topper memory foam they aren’t expensive to buy and add extra comfort :) we get one for when we go camping and they are light weight as well:) promise you’ll really see the benefits from them!
happy anniversary!!!! 🎉 🎉 👏 👏 💐 💐 I love how Connor yells at Liana... WHAT HAVE U MADE MEH!!!! Liana's all... don't die... u never can tell w insta chicken curry 😆 I miss KOAZY too. not the same without him. love y'alls enthusiasm and love for one another and life it's self. your past renters will reap all this nonsense they're giving you. glad you get these breaks. so need and deserve them. love the necklace. love u fam! until the next one!!!!! ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥
Under 1 hour gang 👇💕
Here under 5 mins aswell
Me
7 minutes
8 mins
Here!
Happy Anniversary to two beautiful souls. Liana, your curls are beautiful and the hammock fall was very graceful❣️ You both will persevere thru that slumlords antics. He's taking advantage of you both. (Trying to) I'm in the United States so I'm not sure how the rentals are done over there, but they are definitely trying to scam you!! You are both wonderful people and Koazy is so precious, and sadly they sound shady. You will come thru this. We all stand with you❣️🙏❤️
You guys need to look up the Tenancy Deposit Proction scheme. If your landlord or letting agent haven't kept your deposit in one of these you can get up to three times the value of your deposit back. I had to go online and agree to the amount my landlord was returning to me in order for the deposit to be released. I don't see how they've returned your deposit withour your agreement.
Also I've NEVER heard of a tenant paying a painting and decorating fee?! Unless you painted the walls/wallpapered without returning it to it's orginal state, this sounds like a complete scam.
You don’t have to return it now unless it’s stated in the agreement, if your decorating improves the house it’s deemed an improvement (within reason you can’t have bright colours or dark colours and leave them)
@@Mizzburlesque I didn't realise that. Good to know, thank you!
Your life videos are the best. I’m so glad your sharing. Love doing life with you through these videos. You two are such a breath of fresh air. You are so good together. Thank You!
Happy Anniversary!! You're totally right about needing couple time and being lucky to have the grandparents help out 💗 It's been ruddy tough for us without that family help (and I'm my mum's carer to boot!) We tend to squeeze in a lunch/early dinner date during school/kids club hours (hubby's shifts permitting). It's gotta be done 😂
Anywho, it was lovely to see your little getaway and continuing to challenge yourselves 💗👏 Another lovely video, thank you.
these videos with yall travelling in the van looks so peaceful/ easier than camping putting tents together i would love to do so one day myself but just saving up for my first ever car ( i just got my learners ) is the hardest thing ever when unemployed and the inflation of everything in Australia Is crazy insane like most places around the world but honestly i love watching yous travel good to see yous spend time together and even the videos with little koazy travelling experiencing different things and places with his mummy and daddy im always like hmm 🤔 where are they going to go next (i always am wrong cause im from Australia and don’t know the places around yous )but for now I’m living vicariously through your videos till I can do so myself
I love you guys sm I’ve been supporting you since before lilana found out she was pregnant with koazy he is the absolute cutes and the way he says ice is so sweet you guys are so relatable I hope to meet you one day ! All I want is a like on this comment by you if not don’t worry love you guys keep up the good work!!! ❤❤❤ xxx
thank you for always being here 🥹
THANK YOU GUYS SM ! ❤️❤️
@@ConnorAndLiana you welcome ! xx ❤️❤️❤️
Same!
This is one ur best videos the hammock scene made me burst out laughing the water scene as well omg u can't fake that kind of comedy love u guys so excited when u post ty so much sharing ur life
Koazyy is ssooo cute little guy!! He’s growing so fast❤️
15:00 good to know that’s a universal cold water reaction 😂 havevevevehuuuuuurrrrr *wild man shake* 🤣
KOAZY IS SO CUTE
He warms my heart HES SOOOO CUTEEE AAAAAA ❤❤😂😂🥰
Ahhhh its like real life gavin and stacey! 😂. You guys make me laugh and remind me that we can get through each problem/challenge one step at a time, with a smile on our faces.😊
You both make my day
In Australia if you want to dispute the money you can take the agent to a small claims court - I don’t think that you should make excuses for them at all. We took our agent to court when they kept the bond because our toddler spilt cordial on the carpet. They wanted us to carpet the whole house. The judge found in our favour as if the carpet is over 5 years old too bad so sad. Definitely question these costs
my favorite couple!
Hey guys I’ve been watching your videos since you found out you were having koazy! He’s getting so big I feel like I’ve watched him grow up makes me feel old lol what can I say you guys are so amazing and always keep it real your a real inspiration ❤️
Love the editing 💕
I'm really proud of them for keeping moving. I can tell like they don't really like it but know they have to. It's cool.
I really hope you get your deposit back. That's shocking!!
gosh I love you guys so much every video puts a smile on my face and im sure it does for many other too x
I love Liana's hair in her natural state!
i agree, Liana disagrees
I laughed so hard when Liana and the hammock fell to the ground. Thanks for the laughs. Sending love from Los Angeles 💛💜
hiii!!! hope u lot are ok including koazy ♥️♥️
Liana can you please please bring back liana in a nut shell please 😊😊
Only early people can like
👇
You shouldn’t be dealing with the lettings agent themselves, it should be done through your deposit protection scheme - if they didn’t put your deposit into a legitimate scheme then legally you can claim back something like 10x your deposit amount, it’s unlawful for them not to hold your deposit in a ‘DPS’. Good luck. Just editing to add, if this was done, (it has to be put in a scheme within 2 weeks I believe) you would have recieved a letter from the scheme with a code etc to apply for your deposit back once you leave. I wouldn’t have anymore contact with the lettings agent until you have sorted the above.
Sorry, I’ve just watched the next bit where you say you wanted to dispute it and some was given back to you. It’s not done like that by a legal company therefore it wasn’t protected so you can look into that and sort your claim.
This comment can not get 150 likessss😮
Happy Non Anniversary Liana and Connor ❤️. Liana, I love your curly hair! So you guys should really catch up with Midlife Van Life and Ame in a Van. They are doing a van life competition series on an upcoming YT channel. Sounds pretty exciting and i could see you guys competing with other van lifer folks. They left an email address on their channel. Can you imagine the footage you could capture and the memories made?! Anyway, thanks for another wonderful video. It was nice scaling the mountain with you and i really enjoyed the commentary. I felt for you both when you got into the cold water. I was cold for you just watching. I thought well that's a good way to do the cold water plunge. 😅😬🤣
If this comment gets one like i Will be happy
Are you happy now😊
I have to say that I only watched every video of these filterless, real, enjoyable and fresh breeze in the land of people drowning in their sorrows, i actually appreciate the moods and thoughts they share very much. I feel like You can overcome any live challenge with not minding it too much
Hey first
I'm here for van life and you've been delivering! Keep it up! 👍🏻
You Guys go through one thing after another then other that still try and remain happy in the mix of It all truly admire that also you guys should open windows and sage your camper and house 😊❤
HAPPY ANNIVERSARY GUYSSSS !!!!! Also love the Welsh singing 😂
Realizing you guys have been together for so long makes me see how long I have been watching you guys I have loved seeing you both grow and I can’t wait to see the rest of
I needed a laugh today and you guys and that hammock had me laughing my head off.
U guys are just so genuine. I love u guys. I love that u are THE SAME PEOPLE SINCE DAY 1!!
13:35 liana's reaction from daddy 🤣🤣🤣🤣
17:36 😂😂😂😂😂😂😂 Oh my god 😅😂😂😂😂😂 I'm laughing but genuinely hope you are OK. ❤ X
“Dinners ready soon, homemade” ie Lianna boiled the kettle 😂😂😂 You two are so funny ❤❤❤
That old house you were in and the landlord makes me so spicy! I’m angry for you.
Painting after a tenant leaves is a “cost of business” as is having the place professionally cleaned. So none of those costs are your responsibility. Plus with all the issues, they should be grateful that you were happy to quietly move.
I think that they owe you for the mold issue and its’ affects on your health and all the costs associated with health and moving.
I really hope everything turns out in your favour.
Side note: You both are wise to keep investing in your relationship with time away, because the best gift a child can get is a whole, loving family and having parents that love and respect each other. Keep the romance and the friendship/partnership alive with time away, surprise gifts, adventures, kind words and supportive actions.
You two are golden and doing life so well. Wish you all the very best.
You guys are soulmates ❤
Having a troubled home life, i love watching connor and liana, i see them sortov as my internet parents ifyk like they make my week, they make me laugh and i allways enjoy hearing all the drama between the lanlords 😂💗 love u guys 💗
I love you guys so much thank you for always cheering me up and putting a smile on my face. Keep doing what you’re doing you’re awesome and don’t let anyone change that. We have your back ❤ I love you guys so much xx
I really wish you all could find other tenants that lived ther. I have a feeling they have done this before and it's painfully obvious they knew about all of these issues before you moved in. It's really disgusting that they would rent this death trap to anyone let alone a family with a baby is just horrible. I'm ao glad you all are in your home and able to heal wnd move on, but please do not feel bad about advocating for yourselves. I agree with the other comments to seek legal advice along with what you're already doing with disputing the charges. They are punishing you all for leaving early and thats not okay. Collect your doctor bills and each time you had an appointment and your receipts for the humidifiers etc. and a list of the property that was damaged. It's a lot to fight back and not fair that you have to even deal with this but I hope you do push back. You all are an amazing family and I wish you all the best. ❤️
Love you guys so much and I laughed so hard! Thank you for sharing your story.
I just subscribed to ur channel.I love your quirky bantering back and forth and Kozy is 1 of the most adorable and smart little toddler I've seen a ywhere on this u can tell that u both are so awesome as parents and it reflects in the the form a sweet little blond haired boy who makes my heart smile!!!Looking forward to watching more videos of your life!
You all are amazing these are three things I think of when I watch you
Koazy: sweet, cute, postman pat king
Liana : amazing mum , pretty and amazing at makeup
Connor: energetic,kind and an amazing dad
From poppy I have watched you for about 4 years xxxxxx
As a painter for 10 years now, I will say 800-900 USD for 3 bedroom, 2 bath, kitchen and living is actually insanely and extremely cheap. If it was the entire house.. BUT to have someone do it that doesn’t actually paint… they’re definitely trying to get you for whatever they can.
The paint job cost seems legit. But the fact that they don't exist...screams FRAUD
Bill them for the lost furniture, extra purchases, etc... itemize it all out on the statement for all the extras you had to pay...
Haha I died at y’all getting back into the van that would so be me lol 😂❤
You've got to take them to court for this, because they straight up scammed you. And you've to sue them for the health problems caused by their unsafe environment, they have no right to charge you for that in the first place, but that price is crazy. Also leave honest reviews.
(The landlady being nice, doesn't mean she won't happily screw you over)
HAPPY ANNIVERSARY. Connor, stop fussing so much. You know you enjoy it. Liana seems to enjoy it. As for a salmon bagle, no thank you. I prefer bacon or ham, but I also live in Texas. You guys give Coazy a kiss for me. Also, can you not sue them for the mold. That is very bad for your whole family's health?
I hope you get things figured out with the old house. I was thinking you could get extra padding for your bed. Might make your sleeping a little better.
OMG! Thank you Connor and Liana! I've been very down.. today you made me actually laugh out loud! I simply adore your relationship! If your ever looking for another Grand for little Kozey, please adopt me!
I'm not sure how it works over there, but in States a landlords cannot keep deposit for "wear and tear" or painting if tenant was there a year or more, and carpeting if there more than two years. Also, Landlord must provide itemized invoice for all money retained. At least you were able to leave the moldy place. Good luck with the dispute! Fingers crossed for you..
you guys are just the epitome of cuteness. I love your vids they make me so calm and happy. I did really miss koazy though all through this oneeee 😢
you both crack me up lmao this hike seems genuinely scary!! you guys are brave 😭 happy anniversary 🤍🤍🤍🤍
You guys are officially my favourite RUclips couple!
Happy anniversary you two love your videos. I went up on the train but would have loved to have walked up. 😊😊 cheers
Happy anniversary guys, kudos to you both for climbing Mount Snowden, gotta love Connor’s jokes 😂😂
I have laughed this whole video!! I swear I couldn’t go without you guys! No way 😂😂😂
Now fly to the US and come to Smoky mountains in TN where I live! I know the top places to stay and my door is always open ❤
What a crazy video. I hope you had a lovely time in wales and good job on getting to the top of snowdon. Did you go up the harder track? I think I’ve climbed too there 2 times out both the easy way. ❤❤
i LOVE the van life videos! Love you guys so much!
If the deposit is held within a protected scheme (this is legally required) the money in dispute won't have been given to the Landlord. It will still be sat within the scheme until the dispute is resolved. The schemes are legally required to return any undisputed sums straight away and anything under dispute is held until an independent adjudicator has reviewed the dispute
Name and shame the landlady/landlord please so no one else can fall victim to them! Imagine she doesn’t fix the problem with HER property and keeps taking money from families 😢
Is there not a tenancy board in the UK? Contact a solicitor. Don't let it go. You owe her nothing
Connor in the lake 😂 I'm dieing