Worked smoothly for me. Leaving to the UK tomorrow and will switch everything over once I land. To everyone saying this is complicated...just follow the video step by step or read the multiple supporting documents. Not difficult.
Let me know if my understanding is correct - I install the eSIM prior to my travel (as I need WiFi for that) but I do not activate the eSIM until I am actually at my destination. Is that right? Does the activation of eSIM require WIFI connection?
This isn’t complicated. I did this last year for the first time and it worked perfectly. I just walked my MOTHER through how to do it on her phone and this is her very first phone that is eSIM capable. She tried previously on another trip and I didn’t realize how simple her phone was. If she gets it, I’m sure others can. Just watched this as a refresher…
Watched a few Airalo setup videos and my iphone 14 pro never reacted in the way described. There was no setup steps but the green banner shows successfully installed. When I go to my cellular in settings, it does not show a "secondary" sim just my primary one. How do i activate when I cannot see it in settings? Thx
Hi! Thank you for reaching out to us. It sounds like there might be an issue with the eSIM activation. Please contact our support team via the in-app chat or the chat feature on our website so we can assist you with getting the eSIM properly set up on your iPhone 14 Pro. We’re here to help resolve this for you!
I successfully installed my eSIM but the pop up window that followed asking about cellular plan labels I accidentally clicked away and couldn’t find these options again. But you’re already doing more or less the same thing in the settings app as shown later in the tutorial anyways so is it a big deal? I also wonder if I should toggle data roaming on my primary line off?
Hello, I just want to be clear. How much of the installation and activation of an eSim can be done ahead of time while at home before I leave? I was hoping that most of it could be done before I leave home leaving me to just switch over to the eSim when I arrive at my destination when I would expect the validity period to start. However I am now questioning that since I have been unable to activate the eSim on my iPhone after trying several times.
Hi @paulperkins7875, thanks for your comment. Please note that most Airalo eSIM packages activate when the eSIM connects to an allowed network at the destination. This means that you must be located in the destination country to be able to connect to a network. Please don't try to activate your eSIM if you're still at home because you won't be able to connect to the local network. When your eSIM connects to the local network, its validity starts. If you require further assistance, please contact us via DM or our app or email us at support@airalo.com. Have a great day!
You are so right and customer service is so pathetic that it takes hours or sometimes days for them come on chat that’s supposed to be 24/7, don’t waste your money on it
Hi Philip! Thank you for your feedback. We're sorry for the inconvenience. We have a lot of guides and articles from our Help Center that may help. You may check it out at this link: www.airalo.com/help/. Please email us at support@airalo.com or chat on our website and provide your eSIM ICCID for further assistance. Currently, wait times are longer than usual, but we assure you we will respond. If you have already submitted a request, please follow up to expedite the process. We look forward to hearing from you.
Why does my actual provider stopped working after I installed the travel eSIM? Urgh so frustrating.. One day before departure and my phone does not work unless in WiFi
Hi there! thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
I paid, install it, and then it never appears on my iPhone , I have no idea where it went . and I'm asking customer service , and maybe they will reply when my trip is over .... I have and iPhone 15 , that e-sim is supposed to work !
Hi Pablo! Sorry to hear about the installation issue. We noticed that our support agents have already responded to your request. If you need any further assistance, please feel free to reach out again!
Alo, @teresatong3928! We're sorry to hear about your experience with the eSIM installation on your iPhone. While we do our best to monitor this account, we advise you to reach out to us in chat from the app or from airalo.com for a faster response. This will allow us to examine your device settings and assist you with the next steps.
Hi, thank you for your feedback. We're sorry to hear you're having trouble installing the eSIM. Your satisfaction is our priority, and we're committed to helping you. 🧡 Could you please contact our support team via chat or WhatsApp on our app or website? We’ll be glad to assist you!
Question: I get this for the data, but what happens if you call or get called while using the eSIM? does your carrier charge you "roaming charges" What happens with texts from non-iphone users (send or receive)? How do you turn on or off the "phone portion" so you don't incur roaming charges?? And does your location get activated for emergency services?
Hi there! Thank you for your comment! Your satisfaction is our top priority, and we are committed to assisting you. 🧡 If your eSIM is for data only, it will not allow you to make or receive calls and texts. To avoid roaming fees from your main carrier, we recommend disabling your primary line during your trip and using only your eSIM. If you still need to make or receive calls and texts while using your eSIM for data, please be aware of potential roaming charges. For iOS devices, you can disable your primary line by following these steps: - Go to Settings. - Select Mobile Data or Cellular Data. - Tap on your main plan. - Disable this line. After disabling your physical SIM, it will no longer receive network signals. To ensure your location services work properly, make sure your device’s location settings are turned on and that you have a reliable network connection, which you can have with our eSIMs. If you have any questions or need further assistance, please reach out to our support team via chat or WhatsApp on our app or website. We’re here to help and make everything as clear as possible for you!
I don't leave for a couple of days but have downloaded the app and installed - my understanding that it would connect to local network when I land.?? But now I cannot make/receive standard calls - what can i do to reverse this until I land
Hello! Thanks for your comment. Please check that your primary line is enabled and selected for calls and texts. When you arrive at your destination, you can turn off the primary line and turn on your eSIM. If you have issues please contact us using the live chat available in the app. Regards!
Hi! You can check all our eSIMs here: www.airalo.com/ If you're unable to locate the option to add an eSIM on your device, or if you need assistance with installing your eSIM, please reach out to us through our chat or WhatsApp in our app. We're here to help you further.
Sorry but so complicated and the help and troubleshooting directions are endless. Can't get to that "continue" button.Spins and spins or get "code is no longer valid" message. Impossible to get chat help.
Hi! Sorry to hear about this. It sounds like you're facing activation issues because you're not yet at your destination. Many of our eSIMs activate automatically when they connect to the supported network at your destination. Once you're there, it should work seamlessly. If you're still experiencing issues after arriving, we recommend reaching out to our support team through the in-app chat or WhatsApp for more immediate assistance. We’re here to help and get you connected!
Hi Mary! Some of our eSIMs do offer packages that include data, calls, and texts, along with an international phone number. For example, our Discover+ global eSIM provides a +1 US phone number and is supported in 135 countries. This feature allows you to stay connected internationally while enjoying both data and communication services. You can find more details about specific eSIMs on the eSIM details page. To check our Discover+ global eSIMs, you can follow this link: www.airalo.com/global-esim
I purchased eSims for France and the UK. The installation process was almost immediate, not at all like the video shows for an iPhone. However, the UK eSim does not show up on my cellular settings on my phone. I remember seeing something about iPhones only support 2 sims. Has anyone been able to install more than 2 sims on their iPhone?
Hi there! Thank you for sharing your experience with us. The good news is that iPhones actually support more than two eSIMs, so you should be able to install both your France and UK eSIMs without a problem! We really want to help you get everything up and running smoothly, so please don’t hesitate to reach out to us via chat in our app or on our website. You can even contact us through WhatsApp if that’s more convenient for you! We're here to make sure everything works perfectly for your trip.
I have bought two eSims for the two different countires I am visiting in a couple of weeks time. I plan to turn my primary off and just use molile data. In this scenario can I use my eSim for texting? Also can I make voice calls via What's app, as well as What's app videos and texts?
Hi there! Thank you for your comment. We want you to know that your satisfaction is our priority, and we’re here to help. 🧡 If your eSIM is for data only, you can use it for data-based calling and messaging through apps like WhatsApp, Telegram, and Instagram. However, if your eSIM does not come with a phone number, you won’t be able to make traditional SMS or voice calls. You can still use your physical SIM card for voice and text services while using the eSIM for data and data-based calls and messaging. Just be cautious, as using your primary line abroad may incur roaming fees. If you have any more questions or need further assistance, please don’t hesitate to contact us via chat or WhatsApp on our app or website. We’re here to help!
You don't need to disable it. By default your iPhone takes WiFi when it's available. Only when the WiFi is spotty it'll use your data (in this case eSIM)
Hi @davemccorquodale5148, thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
@@airalocom Could you please answer here in order that everyone can understand? I just want to confirm if I need to disable esim when using wifi in the hotel or at the airport. Thanks
@@LongNguyen-kz6dv Hi! You don’t need to disable your eSIM when using Wi-Fi at the hotel or airport. The eSIM will remain in standby mode, and you can switch between Wi-Fi and mobile data seamlessly. However, if your Wi-Fi connection is weak, your device might automatically switch to the eSIM mobile data to maintain better coverage. To avoid this, you can manually turn off mobile data in your phone’s settings while connected to Wi-Fi, ensuring no eSIM data is used in the background. Let us know if you need any further clarification!
Hi @howardfamily7474 thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Once my eSIM is installed can I still use my normal sim for data until I have turned on the line to activate the data (and turned off the line on my normal sim) or as soon as I’ve installed it will my normal sim stop working? Trying to work out when to install it as I will need data the day of travel.
Hi Alice! Thank you for your question! Once your eSIM is installed, you can manage which line to use for data in your device settings. You can keep your normal SIM active for data until you’re ready to switch to the eSIM. Just make sure to turn on the eSIM line and data it for data when you’re ready. This way, you can ensure that your normal SIM continues to work until you're set up with the eSIM on the day of travel. If you have any other questions or need assistance, feel free to reach out via chat or WhatsApp in the Airalo app and website, or email us at support@airalo.com. Safe travels! 🧡
That's right, @djfunknuckle3375! We suggest installing the eSIM a day or a few moments before your trip, as you'll need a stable internet connection to install it. Once you reach your destination, you can activate it for cellular data.
Hi! We appreciate your interest with our eSIM service. Most of our eSIMs activates once you arrive at the destination. To double-check the eSIM, you may contact us via support@airalo.com or chat with us in the Airalo app. We are always here to help!
Hi @dianerawley6734 thank you for your comment. We normally suggest to keep the eSIM OFF until you reach your first destination. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Hi @dianerawley6734 thank you for your response. We can see that your ticket is already being handled by our support team. We remain at your disposal to further assist you.
Please go to 1:25 of your video - I installed the esim - listed as successfully installed from airalo app. The installed esim shows up in the airalo app. However, the airalo e-sim does not show up in the "cellular"setting in the iphone. i just have the existing primary and business options -- as your video suggests. what do i need to do? (i would attach screen shots but that option does not seem available) i want to set up the esim up so once i arrive in north america i can activate ..please advise.
Hi there! Thank you so much for your comment! We’re here to help you. It’s possible that one of the "Business options" on your settings might refer to your eSIM. To check: - Enable each line you have available in "Cellular." - Go to Settings -> About -> Scroll down to see if the ICCID matches the ICCID of the eSIM shown in the app. If you can’t find the eSIM in your Cellular settings, it might not be installed yet. It could be listed under a generic label like "Business" or "Secondary." Please reach out to us via chat or WhatsApp in the Airalo app or website, or email us at support@airalo.com. We’re here to help you set it up. Your satisfaction is our top priority. 🧡
Hi there, Thank you for reaching out and sharing your experience with us. We're genuinely sorry to hear that you’ve had trouble activating your eSIM. We understand how frustrating this must be, and we’re here to help. Please contact our support team via chat or WhatsApp on our app or website. We’re committed to resolving this issue as quickly as possible and improving your experience. Thank you for bringing this to our attention. We look forward to assisting you and making things right.
Hi @rotaxrider thank you for your comment. We usually recommend disabling your physical SIM to avoid roaming charges. After disabling your physical SIM, it will be turned off and will no longer receive network signaling. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you if needed. Have a great day ahead!
Hi i mistakenly chose my primary line for the cellular data option when installing the esim. Now it shows my local network for data. I am still in my home country. How can i fix this
Hi @FangirlPat thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Hi! We are sorry to hear that and apologies for the delayed response. Please reach us at support@airalo.com with your email address or eSIM ICCID. We'd love to check this further for you. We look forward to hearing from you.
Hello @AHakim-bc1zy! Thanks for reaching out with your questions. You can use WhatsApp and other messaging apps to stay connected while using your eSIM. For WhatsApp, you'll keep the same phone number. Please keep in mind that most eSIMs don't come with a phone number, so you will need to have a WhatsApp account created and logged in before you travel. If you need any further assistance, please contact us via chat on the app or through airalo.com.
Hi Charles! Sorry to hear about the issues you're facing with the installation. Could you please reach out to our support team through chat or WhatsApp via our app or website? We’d be happy to assist you!
Hi! We are sorry to hear about your feedback, that was not the experience we wanted you to have. If you need further assistance, please don't hesitate to email us at support@airalo.com or chat with us in the Airalo app. We are always here to help!
I too asked for a refund because I had wasted so much time dealing with the worst customer support ever and they wouldn’t do it until they figured out the root cause which they couldn’t figure out. Talk about running around in circles
I got the global esim. Can I download it days before my trip and just turn it on the day I get there? If I download it now, am I going to use my data in my home country?
Hi @Geovanaejade Thanks for your comment. We recommend for you to install the eSIM a day before your travel as you need a stable internet connection to install the eSIM on your device successfully. Your eSIM will activate as soon as it connects to a supported network so if your country is covered, please keep it OFF until you reach your first destination. If you require further assistance, please try contacting us via DM, our APP, or send us an email at support@airalo.com. Have a great day ahead!
Hi @SONALISINGHK thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Hi @goodywright7101 thank you for your comment. We recommend for you to install the eSIM a day before your travel as you need a stable internet connection to install the eSIM on your device successfully. If you need further assistance, please don't hesitate to contact us via DM, our APP, or send us an email at support@airalo.com. Have a great day ahead!
It doesn't work this way if you are in the USA and bought eSim for Europe. Your eSim can't be activated because providers are too far away. Airalo has to consider this case in the clip!
Hi there! We're so sorry to hear that you had trouble activating your eSIM. We know how frustrating that can be! The installation instructions are for devices running iOS 17, and you can install your eSIM in the USA, but activation happens in Europe. We really want to understand what happened and help you resolve this. Could you please contact us via chat on our app or website? You can even select the WhatsApp option there. We are committed to turning around your experience.
Hi @OfekIsUnBreakable, thanks for your comment. You would have to turn your Primary Line OFF and select the eSIM for Cellular Data. If you require further assistance with the settings, you can send us an email at support@airalo.com. You can also connect with us through chat using your Airalo app and/or our website. We look forward to hearing from you.
Hi @howardfamily7474 thanks for your comment! We suggest contacting your provider or device manufacturer to confirm your device is unlocked. We are here to help you; You can try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you if needed. Have a great day ahead!
Hi @irakliuturgaidze2348 thank you for your comment. Our eSIM only works on unlocked eSIM-compatible devices. You can see a list of eSIM-compatible devices here: www.airalo.com/help/about-airalo/what-devices-support-esim. Please don't hesitate to contact us via DM, our APP, or send us an email at support@airalo.com if you need further assistance. Have a great day ahead!
Do I need to remove my normal SIMM card (physical card) when I activate the esimm - can I still receive messages that are sent to my normal SIMM card (physical) whilst I’m using your esimm .? Thanks
Hi @Gazzapa57, thanks for your comment. You must manually turn your primary SIM OFF to activate your eSIM. You can use your Primary SIM to receive calls or messages, but this might incur roaming charges from your provider. If you require further assistance with the settings, you can send us an email at support@airalo.com. You can also connect with us through chat using your Airalo app and/or our website. We look forward to hearing from you.
Hi! We are sorry to hear about the situation. Please email us at support@airalo.com or chat with us in the Airalo app so we can further check the issue. We are looking forward to hearing from you!
@@nan2yvr804hi, did you find out why eSIM did not work in Mexico? Heading there soon and debating whether to get eSIM with Airalo or just go with another company. TIA
Hi @karencll thanks for your comment! Yes, the setting can be adjusted. We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Hi @practicalislamicfinance, thanks for your comment. We understand your concern. However, the adjustments needed will depend on the device type, as some settings and menu options differ from one model to another. We appreciate your understanding.
Travelling to USA next week. Tried to install - I think successfully - BUT it automatically goes to activate and now says SIM cannot be activated - please contact Webbing. Still in the UK. Have I completely wasted the eSIM or will it still connect once I arrive in the USA? I think it's not clear in your guidance on the website that there's an installation process which can be done in the UK, but the activation process cannot be done until you arrive in your destination country.
Hi there! Most Airalo eSIM packages become activated, meaning you get access to data, when the eSIM installed on your device connects to an allowed network at the destination. So, you need to be physically present in the country of your data package to connect to a network and activate your eSIM. If you're still at home, please wait until you reach your destination to activate your eSIM, as you won't be able to connect to the local network from home. Once your eSIM connects to the local network, that's when the validity of the USA eSIM begins. To ensure your eSIM was successfully installed, go to Settings > Cellular and check the installed cellular plans. If you need any help checking these settings, please contact us via chat on the app or through airalo.com.
Hi @ChainsawzTheInsane thank you for your comment. Most Airalo eSIM packages activate (you have access to data) when the eSIM installed on your device connects to an allowed network at the destination. This means that you must be located in your data package's country to be able to connect to a network. Therefore, if you're still at home, please don't try to activate your eSIM because you won't be able to connect to the local network. If you need further assistance, please feel free to contact us via DM, our app, or send us an email at support@airalo.com. We would be happy to help you. Have a great day ahead!
Hello @RegisMarco! We're sorry to hear about the delay in receiving a response from our team. We are constantly working to improve our services, and your input is valuable to us. If you haven't received a response from our team yet, we kindly ask that you send a follow-up message so we can continue assisting you. Thank you for your patience.
Hello! Thank you so much for sharing your experience with us. We’re truly sorry that you faced this issue. Your satisfaction is our priority, and we’re dedicated to making things right. Please don’t hesitate to reach out to us via chat on the app or through airalo.com. We’re here to help and want to ensure you have the best experience possible.
Hi! We just want to let you know that the connection availability depends in the location. To further check this, please feel free to email us at support@airalo.com or chat with us in the Airalo app. We are looking forward to hearing from you!
Hello! Thank you very much for your comment. We’re really sorry to hear that you found the process confusing. Your feedback is important to us, and we want to make things right. If you have specific questions or need further assistance, please don’t hesitate to reach out to us via chat on the app or through airalo.com. We’re here to help and will do our best to assist you every step of the way. 🧡
First of all this is hard and there is no phone service. That sucks. How about making a video about what the phone should look like while abroad. I still have no idea if this Is card is working or not. NOT GOOD at all
It’s not that hard. Do it on airport WiFi or before you leave. Then you can turn on roaming on the new eSIM once aboard. It shouldn’t work anyways while at home
Hi! Thank you for your feedback and we are sorry to hear about it. Our goal is to provide the best service during your travel. Please email us at support@airalo.com or chat with us in the Airalo app so we can further assist you. We are looking forward to hearing from you!
Hi! We are sorry to hear about your feedback. Our goal is to provide the best service during your travel. If you need assistance, please don't hesitate to email us at support@airalo.com or chat with us in the Airalo app. We are always here to help!
Hi there. thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
@@airalocom Are you a robot? You keep answering the same thing for every question. That''s pretty useless! What is your phone number? Just answer the question please.
Hi @rosasocia3688, thanks for your comment. Please note that we do not provide phone support at this time. For support, inquiries, or assistance, we encourage you to reach out to us via the following channels: 👉🏻 WhatsApp: through the Airalo App 👉🏻 Email: Send us an email at support@airalo.com 👉🏻 Live Chat: Chat with us directly on our website airalo.com or through the Airalo App. We're committed to providing prompt and efficient assistance through our available channels. Have a great day ahead!
Hello! Thanks for your comment. Please note that in Airalo, we have plans for the US starting at 4.5 USD. The prices change depending on the package size. You can check more information on the Airalo app or website. Regards!
Hi @jeddacath, Thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our app, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Hi @carr_D, Thank you for your comment! We appreciate you sharing your experience with our product with your family and friends. Feel free to let us know if you have any questions or need assistance; we're here to help. Happy travels!
HAD A HORRIBLE EXPERIENCE! Was not able to install the eSIM. Customer service was also unresponsive & useless. Money down the drain. I do not recommend Airalo at all. Save yourself sometime and money.
Hello! We're sorry to hear about your experience. We're here to help you, and we kindly ask you to send us a follow-up message so we can further assist you with installing your eSIM. Thank you for your understanding!
Hi there, Thank you for sharing your concern. We're genuinely sorry to hear that you had trouble with your eSIM. Could you please reach out to our support team via chat or WhatsApp on our app or website? Our team is committed to finding a way to improve your experience. We appreciate your patience and look forward to assisting you.
Hi Carol! We sincerely apologize for any frustration this process has caused, and we understand how difficult it can be. We want to ensure you get the support you need to resolve the issue. Please contact our support team via the in-app chat or WhatsApp so we can further assist you and help make this right.
Hello! Thanks for sharing your feedback! We’re glad to hear you’re enjoying the eSIM. Following the instructions is key to a smooth experience. Please feel free to reach out to us via chat on the app or through airalo.com. We genuinely want to improve your experience.🧡️
Hi there, Thank you for your comment. We are sorry that you had an issue during the installation of your eSIM. If you need assistance setting up your eSIM, you can contact us through chat using your Airalo app or our website. We would be very happy to help!
Hi @kamilniewiadomski5956. If you are experiencing any issue with your eSIM, please don't hesitate to contact us via DM, our Airalo App, or send us an email at support@airalo.com. We would love to take a a look and assist you!
![Megan Thee Stallion - Mamushi (Remix) [feat. TWICE] [Official Audio]](http://i.ytimg.com/vi/5c0_u9PsrsQ/mqdefault.jpg)
Worked smoothly for me. Leaving to the UK tomorrow and will switch everything over once I land. To everyone saying this is complicated...just follow the video step by step or read the multiple supporting documents. Not difficult.
Let me know if my understanding is correct - I install the eSIM prior to my travel (as I need WiFi for that) but I do not activate the eSIM until I am actually at my destination. Is that right? Does the activation of eSIM require WIFI connection?
This isn’t complicated. I did this last year for the first time and it worked perfectly. I just walked my MOTHER through how to do it on her phone and this is her very first phone that is eSIM capable. She tried previously on another trip and I didn’t realize how simple her phone was. If she gets it, I’m sure others can. Just watched this as a refresher…
Watched a few Airalo setup videos and my iphone 14 pro never reacted in the way described. There was no setup steps but the green banner shows successfully installed. When I go to my cellular in settings, it does not show a "secondary" sim just my primary one. How do i activate when I cannot see it in settings? Thx
Hi! Thank you for reaching out to us. It sounds like there might be an issue with the eSIM activation. Please contact our support team via the in-app chat or the chat feature on our website so we can assist you with getting the eSIM properly set up on your iPhone 14 Pro. We’re here to help resolve this for you!
I successfully installed my eSIM but the pop up window that followed asking about cellular plan labels I accidentally clicked away and couldn’t find these options again. But you’re already doing more or less the same thing in the settings app as shown later in the tutorial anyways so is it a big deal?
I also wonder if I should toggle data roaming on my primary line off?
Hello, I just want to be clear. How much of the installation and activation of an eSim can be done ahead of time while at home before I leave? I was hoping that most of it could be done before I leave home leaving me to just switch over to the eSim when I arrive at my destination when I would expect the validity period to start. However I am now questioning that since I have been unable to activate the eSim on my iPhone after trying several times.
Hi @paulperkins7875, thanks for your comment. Please note that most Airalo eSIM packages activate when the eSIM connects to an allowed network at the destination. This means that you must be located in the destination country to be able to connect to a network. Please don't try to activate your eSIM if you're still at home because you won't be able to connect to the local network. When your eSIM connects to the local network, its validity starts. If you require further assistance, please contact us via DM or our app or email us at support@airalo.com. Have a great day!
@@airalocom Thank you. This is now clear for me.
It’s HORRIBLY complicated!!!
You are so right and customer service is so pathetic that it takes hours or sometimes days for them come on chat that’s supposed to be 24/7, don’t waste your money on it
Hi Philip! Thank you for your feedback. We're sorry for the inconvenience. We have a lot of guides and articles from our Help Center that may help. You may check it out at this link: www.airalo.com/help/. Please email us at support@airalo.com or chat on our website and provide your eSIM ICCID for further assistance. Currently, wait times are longer than usual, but we assure you we will respond. If you have already submitted a request, please follow up to expedite the process.
We look forward to hearing from you.
Disaster and worst customer service ever! Do not waste your money on this scam .
Do it step by step and you'll see that it's not as complications as it seems to be
Im more confused than ever. Can airlo hire some apple people to design a user friendly app
Perfect. Thanks
Why does my actual provider stopped working after I installed the travel eSIM? Urgh so frustrating.. One day before departure and my phone does not work unless in WiFi
Hi there! thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
I paid, install it, and then it never appears on my iPhone , I have no idea where it went . and I'm asking customer service , and maybe they will reply when my trip is over .... I have and iPhone 15 , that e-sim is supposed to work !
Hi Pablo! Sorry to hear about the installation issue. We noticed that our support agents have already responded to your request. If you need any further assistance, please feel free to reach out again!
My iphone 15 screen looks different from the tutorial screen shots. Not easy to follow the instruction while trying to look for the right screen. 😢
Alo, @teresatong3928! We're sorry to hear about your experience with the eSIM installation on your iPhone. While we do our best to monitor this account, we advise you to reach out to us in chat from the app or from airalo.com for a faster response. This will allow us to examine your device settings and assist you with the next steps.
Unbelievably complicated. Actual process /commands/screens on iphone different than in video.
Hi, thank you for your feedback. We're sorry to hear you're having trouble installing the eSIM.
Your satisfaction is our priority, and we're committed to helping you. 🧡
Could you please contact our support team via chat or WhatsApp on our app or website? We’ll be glad to assist you!
Hi can I ask what model iphone you had
Question: I get this for the data, but what happens if you call or get called while using the eSIM? does your carrier charge you "roaming charges" What happens with texts from non-iphone users (send or receive)? How do you turn on or off the "phone portion" so you don't incur roaming charges?? And does your location get activated for emergency services?
Hi there!
Thank you for your comment! Your satisfaction is our top priority, and we are committed to assisting you. 🧡
If your eSIM is for data only, it will not allow you to make or receive calls and texts. To avoid roaming fees from your main carrier, we recommend disabling your primary line during your trip and using only your eSIM.
If you still need to make or receive calls and texts while using your eSIM for data, please be aware of potential roaming charges.
For iOS devices, you can disable your primary line by following these steps:
- Go to Settings.
- Select Mobile Data or Cellular Data.
- Tap on your main plan.
- Disable this line.
After disabling your physical SIM, it will no longer receive network signals.
To ensure your location services work properly, make sure your device’s location settings are turned on and that you have a reliable network connection, which you can have with our eSIMs.
If you have any questions or need further assistance, please reach out to our support team via chat or WhatsApp on our app or website. We’re here to help and make everything as clear as possible for you!
I messed up but they were helpful in solving my mistake. Not sure what everyone’s complaining about. Thanks team!
I don't leave for a couple of days but have downloaded the app and installed - my understanding that it would connect to local network when I land.?? But now I cannot make/receive standard calls - what can i do to reverse this until I land
Hello! Thanks for your comment. Please check that your primary line is enabled and selected for calls and texts. When you arrive at your destination, you can turn off the primary line and turn on your eSIM. If you have issues please contact us using the live chat available in the app. Regards!
My app only finds 3 countries and add ESIM 😢?? I’m travelling next week. Please assist
Hi! You can check all our eSIMs here: www.airalo.com/
If you're unable to locate the option to add an eSIM on your device, or if you need assistance with installing your eSIM, please reach out to us through our chat or WhatsApp in our app. We're here to help you further.
Sorry but so complicated and the help and troubleshooting directions are endless. Can't get to that "continue" button.Spins and spins or get "code is no longer valid" message. Impossible to get chat help.
Hi! Sorry to hear about this. It sounds like you're facing activation issues because you're not yet at your destination. Many of our eSIMs activate automatically when they connect to the supported network at your destination. Once you're there, it should work seamlessly.
If you're still experiencing issues after arriving, we recommend reaching out to our support team through the in-app chat or WhatsApp for more immediate assistance. We’re here to help and get you connected!
Will this give you a new international number?
Hi Mary! Some of our eSIMs do offer packages that include data, calls, and texts, along with an international phone number. For example, our Discover+ global eSIM provides a +1 US phone number and is supported in 135 countries. This feature allows you to stay connected internationally while enjoying both data and communication services. You can find more details about specific eSIMs on the eSIM details page. To check our Discover+ global eSIMs, you can follow this link: www.airalo.com/global-esim
I purchased eSims for France and the UK. The installation process was almost immediate, not at all like the video shows for an iPhone. However, the UK eSim does not show up on my cellular settings on my phone. I remember seeing something about iPhones only support 2 sims. Has anyone been able to install more than 2 sims on their iPhone?
Hi there! Thank you for sharing your experience with us. The good news is that iPhones actually support more than two eSIMs, so you should be able to install both your France and UK eSIMs without a problem!
We really want to help you get everything up and running smoothly, so please don’t hesitate to reach out to us via chat in our app or on our website. You can even contact us through WhatsApp if that’s more convenient for you!
We're here to make sure everything works perfectly for your trip.
I have bought two eSims for the two different countires I am visiting in a couple of weeks time. I plan to turn my primary off and just use molile data. In this scenario can I use my eSim for texting? Also can I make voice calls via What's app, as well as What's app videos and texts?
Hi there!
Thank you for your comment.
We want you to know that your satisfaction is our priority, and we’re here to help. 🧡
If your eSIM is for data only, you can use it for data-based calling and messaging through apps like WhatsApp, Telegram, and Instagram. However, if your eSIM does not come with a phone number, you won’t be able to make traditional SMS or voice calls.
You can still use your physical SIM card for voice and text services while using the eSIM for data and data-based calls and messaging. Just be cautious, as using your primary line abroad may incur roaming fees.
If you have any more questions or need further assistance, please don’t hesitate to contact us via chat or WhatsApp on our app or website. We’re here to help!
Once I install the eSIM but want to disable when im in the hotel or at a location with wifi how would I do so? Thanks in advance!
You don't need to disable it. By default your iPhone takes WiFi when it's available. Only when the WiFi is spotty it'll use your data (in this case eSIM)
Thank you !!
Hi @davemccorquodale5148, thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
@@airalocom Could you please answer here in order that everyone can understand? I just want to confirm if I need to disable esim when using wifi in the hotel or at the airport. Thanks
@@LongNguyen-kz6dv Hi! You don’t need to disable your eSIM when using Wi-Fi at the hotel or airport. The eSIM will remain in standby mode, and you can switch between Wi-Fi and mobile data seamlessly.
However, if your Wi-Fi connection is weak, your device might automatically switch to the eSIM mobile data to maintain better coverage. To avoid this, you can manually turn off mobile data in your phone’s settings while connected to Wi-Fi, ensuring no eSIM data is used in the background.
Let us know if you need any further clarification!
I have calls and text as well as data. Will people be able to contact me on my existing phone number or do I need to give them a new number.
Hi @howardfamily7474 thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Once my eSIM is installed can I still use my normal sim for data until I have turned on the line to activate the data (and turned off the line on my normal sim) or as soon as I’ve installed it will my normal sim stop working? Trying to work out when to install it as I will need data the day of travel.
Hi Alice!
Thank you for your question!
Once your eSIM is installed, you can manage which line to use for data in your device settings. You can keep your normal SIM active for data until you’re ready to switch to the eSIM. Just make sure to turn on the eSIM line and data it for data when you’re ready.
This way, you can ensure that your normal SIM continues to work until you're set up with the eSIM on the day of travel.
If you have any other questions or need assistance, feel free to reach out via chat or WhatsApp in the Airalo app and website, or email us at support@airalo.com.
Safe travels! 🧡
so i can set everything up in the USA, Then when i land in italy, toggle it on and be ood to go.
That's right, @djfunknuckle3375! We suggest installing the eSIM a day or a few moments before your trip, as you'll need a stable internet connection to install it. Once you reach your destination, you can activate it for cellular data.
very helpful - thank-you
Hi @finlaygraham3726, thank you for your feedback! Let us know if you have any questions or need assistance; we're here to help. Happy travels!
Choose manually. There automatic system doesn't know what it's doing. It thinks it installed it but it didn't.
If i buy today, can i install now and activate 10 days later at my destination?
Hi! We appreciate your interest with our eSIM service. Most of our eSIMs activates once you arrive at the destination. To double-check the eSIM, you may contact us via support@airalo.com or chat with us in the Airalo app. We are always here to help!
@@airalocom what if it's a global esim and the country I live in is covered, but I don't want it to activate until I'm out of this country?
Hi @dianerawley6734 thank you for your comment. We normally suggest to keep the eSIM OFF until you reach your first destination. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
@@airalocom thank you I have sent you an email.
Hi @dianerawley6734 thank you for your response. We can see that your ticket is already being handled by our support team. We remain at your disposal to further assist you.
Please go to 1:25 of your video - I installed the esim - listed as successfully installed from airalo app. The installed esim shows up in the airalo app. However, the airalo e-sim does not show up in the "cellular"setting in the iphone. i just have the existing primary and business options -- as your video suggests. what do i need to do? (i would attach screen shots but that option does not seem available) i want to set up the esim up so once i arrive in north america i can activate ..please advise.
Hi there!
Thank you so much for your comment! We’re here to help you.
It’s possible that one of the "Business options" on your settings might refer to your eSIM. To check:
- Enable each line you have available in "Cellular."
- Go to Settings -> About -> Scroll down to see if the ICCID matches the ICCID of the eSIM shown in the app.
If you can’t find the eSIM in your Cellular settings, it might not be installed yet. It could be listed under a generic label like "Business" or "Secondary."
Please reach out to us via chat or WhatsApp in the Airalo app or website, or email us at support@airalo.com. We’re here to help you set it up.
Your satisfaction is our top priority. 🧡
@@airalocom thank you this is helpful.
At Air Port activated the Airalo but No service showing If it switch off the Internet from the Coperhagen air port will this work ?
Hi there,
Thank you for reaching out and sharing your experience with us. We're genuinely sorry to hear that you’ve had trouble activating your eSIM.
We understand how frustrating this must be, and we’re here to help. Please contact our support team via chat or WhatsApp on our app or website. We’re committed to resolving this issue as quickly as possible and improving your experience.
Thank you for bringing this to our attention. We look forward to assisting you and making things right.
So I don’t touch my primary I noticed you didn’t change anything for it?
Hi @rotaxrider thank you for your comment. We usually recommend disabling your physical SIM to avoid roaming charges. After disabling your physical SIM, it will be turned off and will no longer receive network signaling. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you if needed. Have a great day ahead!
Hi i mistakenly chose my primary line for the cellular data option when installing the esim. Now it shows my local network for data. I am still in my home country. How can i fix this
Hi @FangirlPat thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
The installation did not work, as I tryed it agin, it says QR code expirerd... What can I do...?
Hi! We are sorry to hear that and apologies for the delayed response. Please reach us at support@airalo.com with your email address or eSIM ICCID. We'd love to check this further for you.
We look forward to hearing from you.
How about Whatsapp? Do we get to keep our old number in whatsapp if possible?
Hello @AHakim-bc1zy! Thanks for reaching out with your questions. You can use WhatsApp and other messaging apps to stay connected while using your eSIM. For WhatsApp, you'll keep the same phone number. Please keep in mind that most eSIMs don't come with a phone number, so you will need to have a WhatsApp account created and logged in before you travel. If you need any further assistance, please contact us via chat on the app or through airalo.com.
I bought and paid for two e sims and couldn’t install them. I’m on IOS 18, just impossible and frustrating.
DONT WASTE YOUR MONEY!!!!
Hi Charles! Sorry to hear about the issues you're facing with the installation. Could you please reach out to our support team through chat or WhatsApp via our app or website? We’d be happy to assist you!
Shocking service could not get it working, asked for refund
Hi! We are sorry to hear about your feedback, that was not the experience we wanted you to have. If you need further assistance, please don't hesitate to email us at support@airalo.com or chat with us in the Airalo app. We are always here to help!
Worked perfectly quick and very easy
I too asked for a refund because I had wasted so much time dealing with the worst customer support ever and they wouldn’t do it until they figured out the root cause which they couldn’t figure out. Talk about running around in circles
I got the global esim. Can I download it days before my trip and just turn it on the day I get there?
If I download it now, am I going to use my data in my home country?
Hi @Geovanaejade Thanks for your comment. We recommend for you to install the eSIM a day before your travel as you need a stable internet connection to install the eSIM on your device successfully. Your eSIM will activate as soon as it connects to a supported network so if your country is covered, please keep it OFF until you reach your first destination. If you require further assistance, please try contacting us via DM, our APP, or send us an email at support@airalo.com. Have a great day ahead!
I cannot see your airalo app on my App Store. What’s the solution ?
Hi @SONALISINGHK thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Hi There, Do I install the e simm before departure or after landing the destination ?
Hi @goodywright7101 thank you for your comment. We recommend for you to install the eSIM a day before your travel as you need a stable internet connection to install the eSIM on your device successfully. If you need further assistance, please don't hesitate to contact us via DM, our APP, or send us an email at support@airalo.com. Have a great day ahead!
It doesn't work this way if you are in the USA and bought eSim for Europe. Your eSim can't be activated because providers are too far away. Airalo has to consider this case in the clip!
Hi there! We're so sorry to hear that you had trouble activating your eSIM. We know how frustrating that can be! The installation instructions are for devices running iOS 17, and you can install your eSIM in the USA, but activation happens in Europe.
We really want to understand what happened and help you resolve this. Could you please contact us via chat on our app or website? You can even select the WhatsApp option there. We are committed to turning around your experience.
if by accident I kept the cellular data on my primary how can I change it?
Hi @OfekIsUnBreakable, thanks for your comment. You would have to turn your Primary Line OFF and select the eSIM for Cellular Data. If you require further assistance with the settings, you can send us an email at support@airalo.com. You can also connect with us through chat using your Airalo app and/or our website. We look forward to hearing from you.
How do I check my iphone is carrier-unlocked?
Hi @howardfamily7474 thanks for your comment! We suggest contacting your provider or device manufacturer to confirm your device is unlocked. We are here to help you; You can try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you if needed. Have a great day ahead!
hi, can I use your app if my phone is locked to US carrier?
Hi @irakliuturgaidze2348 thank you for your comment. Our eSIM only works on unlocked eSIM-compatible devices. You can see a list of eSIM-compatible devices here: www.airalo.com/help/about-airalo/what-devices-support-esim. Please don't hesitate to contact us via DM, our APP, or send us an email at support@airalo.com if you need further assistance. Have a great day ahead!
Do I need to remove my normal SIMM card (physical card) when I activate the esimm - can I still receive messages that are sent to my normal SIMM card (physical) whilst I’m using your esimm .? Thanks
Hi @Gazzapa57, thanks for your comment. You must manually turn your primary SIM OFF to activate your eSIM. You can use your Primary SIM to receive calls or messages, but this might incur roaming charges from your provider. If you require further assistance with the settings, you can send us an email at support@airalo.com. You can also connect with us through chat using your Airalo app and/or our website. We look forward to hearing from you.
I tried eSIM in Mexico..didn’t work for Uber. Leaving for Brazil soon, really hoping it works there.
Hi! We are sorry to hear about the situation. Please email us at support@airalo.com or chat with us in the Airalo app so we can further check the issue. We are looking forward to hearing from you!
Hey when you arrived in Brazil did it work on Uber?
@odariopeart9840 It worked perfectly … I had to switch the Uber toggle to green.
@@nan2yvr804 hey 👋 going there in a couple of days 😇 the Uber toggle switch what is that?
@@nan2yvr804hi, did you find out why eSIM did not work in Mexico? Heading there soon and debating whether to get eSIM with Airalo or just go with another company. TIA
Hi if I selected primary on the cellular data page instead of the eSIM line can I change this?
Hi @karencll thanks for your comment! Yes, the setting can be adjusted. We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
@@airalocommaybe try helping here so others can see the answer
Hi @practicalislamicfinance, thanks for your comment. We understand your concern. However, the adjustments needed will depend on the device type, as some settings and menu options differ from one model to another. We appreciate your understanding.
@@airalocom then add instructions for each device type?
Travelling to USA next week. Tried to install - I think successfully - BUT it automatically goes to activate and now says SIM cannot be activated - please contact Webbing. Still in the UK. Have I completely wasted the eSIM or will it still connect once I arrive in the USA?
I think it's not clear in your guidance on the website that there's an installation process which can be done in the UK, but the activation process cannot be done until you arrive in your destination country.
Hi there! Most Airalo eSIM packages become activated, meaning you get access to data, when the eSIM installed on your device connects to an allowed network at the destination.
So, you need to be physically present in the country of your data package to connect to a network and activate your eSIM. If you're still at home, please wait until you reach your destination to activate your eSIM, as you won't be able to connect to the local network from home.
Once your eSIM connects to the local network, that's when the validity of the USA eSIM begins.
To ensure your eSIM was successfully installed, go to Settings > Cellular and check the installed cellular plans. If you need any help checking these settings, please contact us via chat on the app or through airalo.com.
Did all the steps, while still in my home country. The plan says “not activated” yet. When dors the poan actually activate?
Hi @ChainsawzTheInsane thank you for your comment. Most Airalo eSIM packages activate (you have access to data) when the eSIM installed on your device connects to an allowed network at the destination. This means that you must be located in your data package's country to be able to connect to a network. Therefore, if you're still at home, please don't try to activate your eSIM because you won't be able to connect to the local network. If you need further assistance, please feel free to contact us via DM, our app, or send us an email at support@airalo.com. We would be happy to help you. Have a great day ahead!
So.. I have to create a label twice?😂
Hi! You only need to label your eSIM once. If not prompted to do it during the installation process, you can do it later on your device settings.
Gave up after waiting 1.5h with the support. Never had anyone to help. Unacceptable
Hello @RegisMarco! We're sorry to hear about the delay in receiving a response from our team. We are constantly working to improve our services, and your input is valuable to us. If you haven't received a response from our team yet, we kindly ask that you send a follow-up message so we can continue assisting you. Thank you for your patience.
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉ruclips.net/video/WCOee0-sdYs/видео.html
Not working!!!.Status activated. I have already 35 euro extra data costs from my original provider in 1 day. Never again!!!!!!!!
Hello!
Thank you so much for sharing your experience with us.
We’re truly sorry that you faced this issue. Your satisfaction is our priority, and we’re dedicated to making things right.
Please don’t hesitate to reach out to us via chat on the app or through airalo.com. We’re here to help and want to ensure you have the best experience possible.
Why can’t I use my 4G?
Hi! We just want to let you know that the connection availability depends in the location. To further check this, please feel free to email us at support@airalo.com or chat with us in the Airalo app. We are looking forward to hearing from you!
The most confusing process ever
Hello!
Thank you very much for your comment.
We’re really sorry to hear that you found the process confusing. Your feedback is important to us, and we want to make things right.
If you have specific questions or need further assistance, please don’t hesitate to reach out to us via chat on the app or through airalo.com.
We’re here to help and will do our best to assist you every step of the way. 🧡
Agreed this sucks!
First of all this is hard and there is no phone service. That sucks. How about making a video about what the phone should look like while abroad. I still have no idea if this Is card is working or not. NOT GOOD at all
It’s not that hard. Do it on airport WiFi or before you leave. Then you can turn on roaming on the new eSIM once aboard. It shouldn’t work anyways while at home
Hi! Thank you for your feedback and we are sorry to hear about it. Our goal is to provide the best service during your travel. Please email us at support@airalo.com or chat with us in the Airalo app so we can further assist you. We are looking forward to hearing from you!
Who has put this video together? Completely chaos!!!
Not good at all
Hi! We are sorry to hear about your feedback. Our goal is to provide the best service during your travel. If you need assistance, please don't hesitate to email us at support@airalo.com or chat with us in the Airalo app. We are always here to help!
sadly they don't give you a phone number
Hi there. thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
@@airalocom Are you a robot? You keep answering the same thing for every question. That''s pretty useless! What is your phone number? Just answer the question please.
Hi @rosasocia3688, thanks for your comment. Please note that we do not provide phone support at this time. For support, inquiries, or assistance, we encourage you to reach out to us via the following channels:
👉🏻 WhatsApp: through the Airalo App
👉🏻 Email: Send us an email at support@airalo.com
👉🏻 Live Chat: Chat with us directly on our website airalo.com or through the Airalo App.
We're committed to providing prompt and efficient assistance through our available channels. Have a great day ahead!
The iPhones with Esims in USA is the biggest scam. The plans on esims are more expensive than physical SIM cards.
Hello! Thanks for your comment. Please note that in Airalo, we have plans for the US starting at 4.5 USD. The prices change depending on the package size. You can check more information on the Airalo app or website. Regards!
Too confusing
Hi @jeddacath, Thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our app, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!
Im platinum user Airalo.
Hi @carr_D, Thank you for your comment! We appreciate you sharing your experience with our product with your family and friends. Feel free to let us know if you have any questions or need assistance; we're here to help. Happy travels!
HAD A HORRIBLE EXPERIENCE! Was not able to install the eSIM. Customer service was also unresponsive & useless. Money down the drain. I do not recommend Airalo at all. Save yourself sometime and money.
Hello! We're sorry to hear about your experience. We're here to help you, and we kindly ask you to send us a follow-up message so we can further assist you with installing your eSIM. Thank you for your understanding!
The worst !! Will never use it again
First stage is easy… the rest is awful…
Paid money but got nothing.
Hi there,
Thank you for sharing your concern. We're genuinely sorry to hear that you had trouble with your eSIM.
Could you please reach out to our support team via chat or WhatsApp on our app or website? Our team is committed to finding a way to improve your experience.
We appreciate your patience and look forward to assisting you.
This is very very horrible and complicated for older adults. I want my money back 😢
Hi Carol! We sincerely apologize for any frustration this process has caused, and we understand how difficult it can be. We want to ensure you get the support you need to resolve the issue.
Please contact our support team via the in-app chat or WhatsApp so we can further assist you and help make this right.
You all deserve to be put in jail
This sounds like a fucking nightmare! I gave up at 2 min 30
What? It’s so easy. Done it for 49 countries. It’s life changing to save money on data while traveling
FOLLOW THE INSTRUCTIONS! i cant believe these comments the esim is great, listen to the intrustuctions.
Hello!
Thanks for sharing your feedback!
We’re glad to hear you’re enjoying the eSIM.
Following the instructions is key to a smooth experience. Please feel free to reach out to us via chat on the app or through airalo.com.
We genuinely want to improve your experience.🧡️
Very complicated !!!very bad.
Hi there,
Thank you for your comment.
We are sorry that you had an issue during the installation of your eSIM.
If you need assistance setting up your eSIM, you can contact us through chat using your Airalo app or our website. We would be very happy to help!
This is a joke right?
Its rubbish...like the previous person mentioned...horribly complicated and a pain to do it... and the instructions for android phones are useless
Scam, not working
Hi @kamilniewiadomski5956. If you are experiencing any issue with your eSIM, please don't hesitate to contact us via DM, our Airalo App, or send us an email at support@airalo.com. We would love to take a a look and assist you!