ASUS is in the Doghouse
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- Опубликовано: 12 сен 2024
- Luke and Linus address the ASUS Beta BIOS Warranty disclaimer controversy. (Gamers Nexus)
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Legend has it, Linus will one day start a rant so “passionate” it shakes the entirety of the lower mainland
I really wish Linus would at least mention that on the Asus Rog review that he used numbers that benefited it rather than called it out. Since the Rog runs at 1080p and he used 720p numbers but nobody will run the Asus on 720p because it is going to look terrible when downscaling on a 1080p resolution. It also requires roughly 70% more performance to run at 1080p and you wont even notice the difference visually making it solely there to benefit the marketing department for Asus and nothing more... The device is going to run WORSE than the Steam Deck on its own native resolution.
This was either plain ignorance on their part or this was them watering down the truth to facilitate Asus Rog buyers, either way it looks bad on Linux and they should be taking points from Gamers Nexus on building viewer trust. And this definitely smells like a shilling to me.
That doesn't take away from the fact that I love their content but lets be honest, Linus is as passionate about the topics he talks about than those he sponsors.
did the nvidia one not qualify for that?
@@renchesandsords oh goodness I think you’re right
What about Luke?
Would that be the eggshell paint rant?
I've witnessed entire WAN shows shorter than this so-called "clip". What a time to be alive
At one point I had to check to make sure I wasn't just watching the full show.
Shhhh
@@FutureJacket Gracie Films
Eh the entire show is pretty dumb at this point. Constant political hot takes, questions about overall credibility, etc.
when were the wan shows shorter than half an hour lmaoo, sounds wild af.
This video just makes me appreciate EVGA more and more everyday! They really set the standard on how you should treat your customers!
Even EVGA wasn't always stellar. Had a buddy go through 3 gpu replacements back to back as all tested refurbs all had gpu memory failures and he was forced to pay out of pocket twice for shipping with no refunds. Months without a 3080ti.
@@TheSlowpC That sucks, but it doesn't really undermine evga. They aren't perfect, but its unfortunate what happened to your friend
@@Random_dud31 undermines them a bit lmao
@@Hetsu.. a sample size of 1 isn't really representative of anything lol
@@DrewWalton ive had great experiences with asus and so have many others, every bit, is a bit.
Huh, he really did rant for 30 minutes. Nice.
We were warned😂
Don't blame him
Ahaha yeah I came to see this clip just to confirm Linus actually did talk for 30 mins :)
Lol😂
He comes close to Buildzoid level of rants.
Feel the rant power!
I hate the fact we live in a world that punishes you worse in the legal sphere when you try to own up to a mistake...
That used to be a virtue taught to people as kids and now as a grown adult you just have to throw it out when it gets to legal level.
It's absolutely disgusting...
A tobacco company discovered a replacement for nicotine that does the same thing as nicotine minus the heart problems, but they won't use it because they would be admitting to nicotine problems which they have lied about forever. Even though we all know the dangers by now, switching to this drug they discovered in the 80s or 90s would open them up to lawsuits since it would prove they knew dangers of nicotine way back then.
@@btbarr16 Just wondering, what is that replacement? I'm not finding anything with a quick google search.
@@btbarr16 source: trust me bro
@@btbarr16 The closest thing to that is vaping. It's not perfect but it's much healthier than smoking.
The virtue you're talking about actually comes from the legal space: eat crow while the crow is young and tender, or you will surely eat it when it is old and tough.
The people who think they can hide the liability for their mistakes FOREVER are idiots. You will eventually be found out and the punishment will be way worse. Or you can own up to your mistakes now, get hit with a small fine, and continue on with your life. In the case of ASUS, the 'small fine' is literally just a handful of CPU & mobo replacements and maybe reimbursements for lost time.
I can speak to personal experience with EVGA. Best RMA experience ever. 3080 TI FTW3 went out. A quick phone call to warranty department and just the easiest fastest call for an RMA I’ve ever done. Shipped my gpu out and received my replacement in less than a week. Literally a flawless experience. 10/10
They even accepted an ebay gtx 1070 I purchased from a gpu miner,and replaced it fast.
EVGA’s RMA experience was awesome for me as well.
I had an X299 motherboard die, and they shipped a replacement the same day that I called them.
In the process of installing the new board, I accidentally broke the small U.FL connectors for the wifi antennas (the holes for which are attached to the IO plate, not the board). It’s a fiddly setup that was fixed on the V2 of the board.
I called their support and was greeted by name, which was a pleasant surprise. Even though it was my fault, they shipped out a new WiFi card and antennas at no charge.
Had to do an RMA with EVGA as well and it was smooth as could be.
Same, I had a 1060 ftw evga GPU, it broke and I emailed evga they didn't have any in stock they sent me a brand new 1070 evga was freaking awesome
I wish my RMA process with ASUS was like this. It’s been a week since they had my defective MOBO and no word on when I’ll get it back or a replacement
Back in 2008 ish I had an issue with my ASUS motherboard, turned out the GPU I was using wasn't supported. The customer support rep stayed on the phone for 2.5 hours while I disassembled and reassembled my entire computer to locate the problem.
I don't call customer support very often, but that experience with ASUS was by far the best experience with customer support I have ever had.
Recently I have had an experience with ASUS support... And it wasn't great.
I was helping a friend diagnose weird behavior on their new Flow Z13 (The intel tablet version).
Asus wasn't really able to help identify or solve the problems, they just pointed us to a driver download page...
That and their software issues which are the real issue with that device.
Well its not 2008 anymore 😅
15 years leave quite some time for things to go south.
Anecdotally, it reminds me of what's happening in the car sphere really, Mercedes becoming garbage but people still claiming they're reliable because they had one in the 80s. I now wonder why some brands can get away with almost anything, while some are a single drama away from disappearing. I personally expected tech companies to lean more toward the second category, kind of.
how can a GPU not be supported? I mean all it needs is a pcie slot that really baffles me honestly
That support doesn't exist in ASUS, anymore. You instead get Indian person who you can barely understand, that tells you they'll call you in 1-2 business days because it had to be "escalated"
ASUS has fallen so far. When I bought my 3080 I automatically went with the ASUS TUF card after I saw it was a top performer (I hadn't built a PC in a decade, and ASUS was regarded like EVGA back then) then I regretted it a bit when I saw all the unsettled, years old, and ongoing complaints/ support tickets about being screwed on ASUS's own ROG Strix forum- the forum for their highest end parts for their biggest costumes!
What a shame, really..
Asus will never be on EVGA level lmao i stop using Asus 10+ years ago and im kinda happy after all the haters told me they were the best and i never agreed now that they get burned it’s a little funny but they still should get an RMA no questions asked
@@MrCougar1825 wow you still keep tabs on everyone around in regards to rma? Ok dude i beleive you
@@mikeymaiku who said I did 😂 what are you talking about
Yeah, I have a rog mobo and the software on it is just dogshit.
It feels like both customer service and actual product quality in the consumer electronics space have tanked massively over the last couple of years.
for the last few years of using asus am4 motherboards, i've had nothing but problems on the three i've tried. x570i, b450 and a320 all have issues.
asrock out here being super reliable
explains why the tuf b550 board I had didn't work oobe then. returned it, bought a gigabyte board, and it's been fantastic.
My asrock mobo from 2013 is still going strong today.
Asrock was once the budget brand for Asus before they split and is now doing better than Asus now.
ASRock on top
Funny how AsRock that is considered the "budget" option stuff was originated and split off from Asus, and doing better than them
To play devil's advocate though, the reason why you are able to get such a quick response from ASUS is because you are quite literally one of the biggest tech related channels in the world, so an endorsement from you for ASUS is absolutely gigantic. Smaller tech RUclips channels, and your average consumer are having an absolute shitshow of a time when it comes to even getting a response. I'm not saying that ASUS are the 'big bad' company because there are a lot of manufacturers that do shit jobs when it comes to PR, communication, and making decent products, but ASUS have fucked up big time, and they are going to need to rebuild that trust with a plethora of people
This! Jay said in his video that ASUS hadn't even come to terms with him for their 2023 ad campaign, and Jay isn't a small creator by any means.
@@ThePopeofPoland1 Totally fair response and that I agree with. But I think Linus saying "Oh I just ping them an email and they fix it" is a bit out of touch with reality, because there's not a goddamn chance ASUS will turn down a deal with Linus.
@@Chig_Beggers I love Linus. I really do. But I realized that he was *hard* out of touch when he said something along the lines of "Oh yeah, I just texted the head of NVIDIA's marketing" back during the HardwareUnboxed scandal. It's like, Dude. You have a C-suite executive's phone number. IDGAF if you 'think' that you aren't that important. You are clearly that important.
Ok look but Linus even said that HIS OWN experience with ASUS AS A RUclipsR has been crappy, shoddy and shady at best, and while yes he does own a MASSIVE tech media company and is not by any means unimportant he at least does his best to look out for the consumer
It's a little disappointing because this is something Linus is aware of in other circumstances. In both the Jasco and Teamviewer rants he brought up the willingness of companies in the doghouse to bend to influencers like him specifically without a broad spectrum solution and how that's unacceptable. I know it's a bit different here cause all that's expected to be provided is information which is not quite the same but nevertheless it feels like it bears mentioning.
"Do you honestly believe Asus marketing approved us criticizing their marketing?" Yes, I believe there are idiots who believe that this is the case.
Well it's not necessarily a idiot move. I've known places to use tactics like that to make a company and or person seem more credible. Not saying this is the case now. But I've seen it done.
Approved by the same idiots that wrote 7800x6D in the bios update 😂
@@ricksuarez5357learn to read
To hear a lot of the comments, Linus is somehow a shill for Intel, AMD, and NVidia all at once.
@@philtkaswahl2124people either don’t understand, or forget that Linus doesn’t even write the scripts anymore. Dude just records videos all day and reads off the teleprompter, with an occasional adlib. WAN show is the most off script you’ll ever see him so I can see how if people just casually watch a video and hear him reading off the script, could think he’s shilling.
I was always a ASUS customer, loved their mobos, video cards, etc, and they served me well for years. Then came the X99 platform and first their board killed 2 of my 5000X and 6000X series CPUs. I asked them to replace the board and had to fight tooth and nail for weeks, them sending the board back once unfixed nor replaced and finally getting them to replace it months later with a dead computer for alllll that time. The new board also killed a 3rd X99, X series CPU and I'm done with ASUS. Just out. Glad I made that choice even more now.
I do a lot of custom builds for friends and clients and I'm the go to guy in my friend group and large discord community. Unfortunately, it's not just my business they lost but they also lost my recommendation. With ALL the options out there, I simply recommend other amazing brands. People listen to me and it's not a big loss to my clients or friends because to them, it's simply a different name on the motherboard. My trust is gone.
By the way, Intel was AWESOME through all this and replaced their CPUs with no issue and VERY quickly, cross shipping and getting me back up as quick as possible.
Man, it must suck to be the CPU vendors seeing their partners just fucking up basic stuff
I feel so lucky, my X99 ASUS experience was the mobo self immolating, CPU was fine and I switched to the ASRock I'm still running.
So what company do you consider to be most reliable when it comes to mobos? Out of curiosity?
@@gokublack8342 They all have their quirks, I'd rather look at features to determine which mobos I should look at, then hopefully reviews by trusted sources. The only brand I'd avoid at the moment is Gigabyte until they fix their software/networking vulnerabilities.
do you recommend the msi for the new titan? im looking at that
This aged like milk..
Like milk in the hot sun, with a bit of growth stimulant added to it
We're back at it again folks
Oh boy do i have a story to tell you
this dudes comment aged worse than milk lmao
Really gonna defend Asus after they scammed ppl with the ally?
Sad because I really like a lot of Asus's products. Hopefully they don't let this happen again.
even if they improve customer service, their factory is aging and more quality problems will emerge.
@dog troll I'm not sure if you've ever been in an industrial manufacturing setting but these facilities can absolutely be re-tooled to accommodate better machines. Ofc that's not cheap, but it's doable.
@@jjbarajas5341 You are partly right.
@@dogtrollolollit’s more where most of the parts are made these days cause it’s not Japan anymore
@@jjbarajas5341 nope ive been in the industry and aging means more defect and poor qc. visual qc is most expensive.
You tried to do a trust me bro warranty 😂
Woulda loved some of that 'legendary' customer support from Logitech. 6 months to replace a mouse after a crappy communication experience kinda pushed me away from them permanently. Corsair on the other hand has been almost frictionless (their support site design could do with some updating though)
This really feels to me like the strongest demonstration of why customer service is so important but also so painfully left behind.
I had to get a Logitech mouse replaced under warranty maybe 6 months ago...and it was the least painful support call I've had in ages, and I got the new mouse fast. They had to replace it with a different model but gave me a few options and waited while I picked one (all of which were at least as good as the one it replaced). Maybe it's just dumb luck whether you get a good support rep or not.
Logitech straight up sent me a new mouse when the one i had bought 2 years earlier started having issues with scrolling, i loved it.
As long as your device is under warranty with proof-of-purchase, it's pretty easy. I've had a mouse replaced and delivered within 3 days of calling them before
Lucky ya'll I suppose. Started the process in November 2020 and didn't get a replacement until April 2021. The issue turned out to be them being out of stock or perhaps it just got forgotten about. Fuck knows. But being told to wait after jumping through their hoops of recording video of the issue with the screen, mouse, and a note of the serial# and weeks waiting for them to transfer the case to the 'right' department. It was just obscene for me. Just my experience with it and not one I want to experience again.
Huh. For my headphones I went through the online chatbot and they sent out a new pair of headphones without question
But, isn't it the same old story: The company only responds when some well-known YT channels catch them in doing shady things, and it gets widespread coverage online right away? In other words, they only reacted because they got caught. Shady.
I agree on Logitech being great, it's been years since I've had to open a support ticket with them, but I had a set of PC speakers from them and one of the front speakers started to sound bad, I expected them to maybe swap out the bad speaker, instead they had me ship just the control pod to disable my system and they replaced the whole thing with a new model that was a little bit better in every way. This was a couple years into a 3 year warranty and I had a brand new system in a week. Similar experience with eVGA, they used to have a lifetime warranty, 3 year old GPU died, they replaced it with a better model, very quickly, and entirely at their expense. I'm not really much of a brand loyalist but I am with those two since I know they will have me covered if anything fails.
This video reminds me of my experience with ASUS, which led to a change in their warranty policy for their entire product line.
In 2016, shortly after purchasing an ASUS GPU online, my screen would go black whenever the GPU temperature reached around 70 degrees Celsius. I decided to send the GPU to ASUS to have the problem resolved. However, after one year, the same issue resurfaced. Since the GPU was covered by a three-year warranty, I sent it back to ASUS once again. Unfortunately, even after it was returned to me, the problem persisted. Frustrated, I sent the GPU back for the third time, requesting that ASUS replace it if they couldn't fix the issue. Each time, it took several weeks to receive the GPU back. In our country, there is a law that encourages customers to request a replacement from the manufacturer if a computer product cannot be fixed after being repaired twice. However, when I made this request, ASUS' customer service declined, stating that they could only repair it under warranty.
Following my complaint to the local regulator, a customer representative from ASUS informed me that the law only applied to whole systems and not individual computer components. They reiterated that under warranty, they could only provide repairs, but there was no guarantee that the issue would be fixed. Luckily, I later discovered that at the time, ASUS' warranty for GPUs included replacement with a new product within 15 days, replacement with a functional product within 1 year, and repairs within 3 years. I pointed out to them that they should have replaced my GPU the first time instead of attempting repairs, which contradicted their own policy.
Ultimately, ASUS agreed to replace my GPU. However, upon reviewing their warranty policy on the day I received the replacement, I noticed that the option for replacement within 1 year had been removed from the policy on their website.
If u talk with your regulators u should know they can't change warranty in progress without notice to customer.
Great to see a community band together and stand up to these corporate greedy folks
9:43 Anti AMD people are using the same reasoning and are riding the bandwagon on this whole situation to discredit AMD of what they have done in the recent years and pushing people away from AMD. A good example of this is that you would still be buying quad core right now if it weren't for Ryzen
How can they say they were focused more on fixing than on PR? It's not the same people working on each! They can handle both at the same time!
Maybe the idea was to get it fixed before it became a huge story.
Normally things like this are forgotten in a couple days, and I think not making a public statement would have worked for them if they hadn't just released a new handheld which put a lot more eyes on them.
They re different people but PR people don't know what the fuck is going on at all, they just know how to spin things. That means with technical issues like this you need the actual technical people who would be working on fixes would be caught up in meetings trying to explain shit to the PR people
Had the opposite issue with m.2 screw on ASUS. So tight I stripped it and exchanged the board. Thank God for B&H!
As corporation’s are now considered individuals…ASUS’ name/brand is all one person. For the good or the bad ASUS is ASUS and supporting or publishing content on one product still supports ASUS as a whole regardless of what product or division is doing great or in conflict. ASUS is a individual and a brand name that a consumer might assume quality for any or their products based on experience with one or a few other of their products, ie a person may think that their new handheld is good based on their experience with a GPU that owned in the past. So based on the publicity given the new handheld the consumer may make the purchase of a handheld while never even knowing that should something go wrong with it ASUS’ customer service will treat them terrible. The consumer may make the purchase not even knowing how badly they have dealt with the motherboard situation. The consumer purchasing the new handheld may not have a clue how bad the individual/brand really is because there has been nothing but silence from ASUS in dealing with their shortcomings in customer service and support. These things matter and should be a deciding factor in whether or not a purchase of the product is worth the potential hassle.
You may state that the handhelds are a totally different division of ASUS than the motherboards and should not be held liable for the other division’s problems…but you are wrong. ASUS is a individual according to our laws and by publicizing one product you are supporting all. If ASUS is going to ever improve as a whole individual as improve the brand then the individual must be viewed as a whole. Publicizing the handheld because it is a brand new product up for review is tantamount to fully excusing every other product issue that is going on with the individual/brand. This is exactly what ASUS was hoping would happen. They know content creators are all going to stop reporting on their current product and customer service issues and flick to the handheld reviewing. This way they can fix the product issue quietly in the background and the issue will be swept under the rug and customer support continues as usual…poorly and never improving.
I do know people that will not forget the issues…the consumers who purchased a product…had it go bad…and continue to have to fight with customer support at ASUS. Unfortunately the content creators have moved on to the carrot and no longer give a crap about the continuing issues with ASUS since the views won’t outweigh the views they are getting from reviewing the carrot(handheld/new product). Continuing to review ASUS new products while they are doing terrible things is bad no matter what excuse you give. ASUS is ASUS regardless of what product or division. Reviewing a item from a terrible company and shining it in a different light may cause someone to buy that product and now possibly have the same poor experience that the faulty motherboard consumers are having…poor customer support and shoddy warranty work. ASUS is a individual according to our laws. You wouldn’t review the latest model of a new car when the car company is notorious for unsafe cars…so why would you bother reviewing any product from a company notorious for terrible customer and product support?
Well said.
I mean the whole "trust me bro" argument and bad pr argument can be made, but that stops working as soon as you have an additional price associated to your quality and reliability. From the perspective of someone who is waiting for this to pass over and buying a 7800x3d in 3-4 weeks, I'm not touching an Asus motherboard. Even if they offer me a board at half price I don't want it. This whole fiasco has just brought Asus's trust level to the same level as a brand I've never heard of...
Logitech, Corsair and EVGA to me has been the best customer experience. Logitech literally gave me a second $220 keyboard just because I broke a keycap (and I made a point when contacting of letting them know that I broke it, and that wanted to buy a replacement keycap but couldn't find it). Eventually I managed to find the keycap for sale and sold my extra keyboard, making the og one basically free lol.
Logitech costumer experience is so good. my sister mouse had issues with double click and they sent a new one and arrived in one day, and almost 1 year before my sister had a issue with the scroll and they sent a new one again.
Logitech is god tier had to return a keyboard twice (gave up on the second and they let me return it for full refund)
In one of local periferals communities heard a story about SEVERAL replacement mice from Logitec for double click, when person got double-clicks on each very quickly (IIRC it was something with f-d up batch of Omrons) and Logitech just kept delivering xD
Had a nice experience with a Samsung 4-5 years ago too - after another drop USB-C in cheap A40 died, i took it to official service and they repaired it for free, though i told them that i dropped it)
I was actually very disappointed with Logitech Customer service! Their agent was not the issue, my experience was the product they sent me as a replacement. I was really frustrated with the fact I was using batteries like crazy, I was so happy to find both a rechargable "keyboard and mouse" which failed in use a couple months into the warranty. I did the online testing and they game me an RMA as a result. I was told a replacement would be send once they received the items. Instead of replacing with the same or comparable item, I received the newest product in their line up which was neither comparable nor rechargable "and" was a different price range than the one returned. I actually finished up with a product with specs less than the battery unit I had originally replaced with the defective unit. Plus it had a warranty of 90 days? when my original had 9 + months on it when it failed. I haven't purchased a logitech product since.
Noctua has a so strong brand credibility that many people are buying their products even if they are cheaper and sometimes better alternatives.
Hi, what would you recommend as a better alternative to Noctua fans?
I went for Scythe to save some bucks and have been super happy.
Particularly for CPU fans, my general advise is to oversize fans with respect to cpu TDP, also if you don't overclock.
Haven't bought/researched fans in a while but isn't their warranty a fair bit better than most other fan makers? And they support their coolers for a long time, making available new brackets for new sockets as they come out which is also not that common afaik. That may be what you meant but generally, buying a noctua product means it works, will keep working and if for whatever reason it stops working, it's probably under warranty.
@@ZachLayne Yeah. Exactly.
@@sicksoup7133 Phanteks T30. And of course the goat, Nidec Gentle Typhoon. The latest version is marketed by XPG
I really wish EVGA would focus on motherboards now that they aren't doing GPUs anymore. I really can't say I have much trust in ASUS, MSI, or Gigabyte, and when Asrock comes out looking like best something is wrong. If I have to spend $700 on a board for god damn debug features, I would like to know it was a solid investment at least.
they dont have high layer bareboard facility
Hi, just curious but what’s wrong with msi?
@@sicksoup7133 they've some problem with hacking lately, idk if it's been fixed tho.
@Sick Soup they were also caught scalping their own gpus during the shortage. In my personal experience the one msi board I've owned has been a complete nightmare, daily timed crashes and then dead usb ports and just weird crap.
@@CGE10 wow, that’s ironic considering how nvidia prices their gpus today, but I’ll be sure to stay away from them.
Not gonna lie, despite being a giant brand now with a lab, Gamers Nexus is the channel with the most honest and technical reviews. I have no idea what you guys are even doing with your lab expenses. The ROG ALLY review seemed... off to say the least. I'm glad you guys made this video, but it sucks that your behind both Jay and GN
I have used Asus motherboards for over 20 years. I have never had an issue with a board, ever. Knock on wood for me, but I hope I never do have an issue. So I can't gauge their customer support by my own experience. However, seeing how Asus handles this has me pondering broadening my selection of options when the day comes for my next PC build.
It's odd for me to say this... But ASRock is a solid option.
@notlNSIGHT I used to assume Asrock was just cheap crap (because their boards are cheaper) but I took a chance with them when I built my sisters PC (tight budget she wanted RGB 😂 shits dumb expensive imo don't know why ppl would pay so much for rainbow lights but I digress) and she hasn't any problems so i agree with you Asrock seems to make good stuff
I'm still on version tuf 1409 bios. Thinking of going to next official 1413. Haven't "EXPO"'d anything, 1.000 volt max, no boost's. Waiting to unleash this thing!
Just got the 1616 official. going to roll it after video! Hope nothing fries! Heads will roll!
I love that this happened right before i bought the ASUS motherboard i had decided on. Thank you for being nice to me universe.
Lol same, what board? I just ordered a b450 prime, nothing special but really nice for me 😅 im sure your board will be a good buy
@@land.1368 I forget what Asus board i was going to get, but i settled on a Gigabyte B550 Aorus Master. A bit pricey but i got a 5900x so cheaping out on the mobo would have been stupid.
@@janemba42 nice, good choice! Sounds like a dope build
I’m ASUS guy for sure and don’t have any of the products that are currently having issues but wouldn’t a poll having the option being selected “never dealt with” be a good thing !? Meaning that the products in a whole are good enough to never need customer service ?
I think the first gaming system I built was an ECS motherboard. I remember it being rock solid for a long time.
Thank God for the guys over at Gamers Nexus. I get the sense that without them thrusting these problems into public view and demanding answers and accountability from the offending companies, a lot of these shady practices and scummy behaviors would go largely unnoticed and these companies wouldn’t feel nearly as much pressure to actually step up and do the right thing, even if it’s the last thing they want to do.
GN has already made such a massive impact in its mission to make the PC market more consumer friendly and hold these companies’ feet to the fire when they screw up. LTT, Jay and others have also certainly contributed in this effort but it really does seem to me that GN is leading this charge and has been for a while. Also, I think that without GN, some of the other tech-tubers who have contributed in this effort might not have been so quick to do so, potentially jeopardizing current and future brand deals in the process, if it hadn’t been for GN’s influence on the culture of the PC hardware review space.
I guess what I’m trying to say is “thanks, Steve.”
I never had issues with MOBOs, but I always buyed Gigabyte, Biostar and MSI boards. But my first ASUS MOBO with 1 month of use had the chipset blowup.
I sent an email to Noctua asking if they had a 90 degree rotated bracket for their cooler, as I couldn't quite get it to fit over my RAM in the original orientation. They didn't just say yes, they sent me one immediately lol. That one interaction is going to put Noctua high on the list of products I consider in the future. Besides EVGA, I have not had support this good since BFG was around.
Hey Linus, could graphics cards reviews start getting video rendering comparisons in several different editing programs? Maybe a 30 minute or hour long video in 4k and 1080p? Like I’m a videographer and video gamer, and I use my computer for both so video render times are far more important to me and gaming is a bonus!
This seems like a labs thing since they'll have to develop their own standard benchmarks.
Yeah EVGA cs is awesome. I bought a PSU from them that I had put off installing until about 6 months later only to find out it was a DOA. I contacted EVGA through their site and explained all the testing I did. First they offered up some other testing to perform to confirm if it was the PSU or cables or something else (like mobo). I performed their AP's and confirmed it was PSU. After that they were more than happy to send me a replacement via RMA which was a very fast turn around (less than 1 week) and new PSU works like a champ!
With all the mobo issues around ASUS happening, I really wish EVGA would start making some mini-ITX mobos.
Between this and stick drift We seam to live in a “sorry buy a new one” world. We need real solutions to these problems instead of finding ways to put hands back in our wallets.
I think the best customer service experience I ever had with a tech company was with Antec. Years ago, I had gotten their "Veris" which was an IR receiver that came with a remote, so I could turn my computer on and off, and control the mouse cursor with a remote from across the room. It came in handy if I was ever watching a movie on my pc. I could just control everything from my bed.
Anyway, the remote that came with the IR receiver was DOA. I called up Antec, told them what happened, the guy on the phone asked me a couple of questions, took down my address, and said he would send me a new one in the mail. I didn't even have to send the busted remote back or send in proof of purchase. A few days later, a beige envelope came in the mail with my name and address handwritten on it. It was the remote, and it was working like it was supposed to.
I think the fact that everything on the envelope was handwritten is what blew me away the most, because I do remember the guy on the phone pausing like he was looking for something while he was taking down my address. I'm pretty sure he went to find an envelope, wrote everything down, and dumped it in the mail while he was still on the phone with me. Great customer service.
EVGA literly built me a bios for my GTX 66o sse so that i could run it on windows 11. before that i got the black screen of death i call it
No fucking way! GOATed fr
This is ironic given Linus did "trust me bro" just a few months prior and saw nothing wrong with it
I had a bad experience with Asus with the first laptops, where you were able seperate the keyboard from the display and use the display as a tablet. Since then I stay away from their products.
They don’t stand by their products, I lost $500 because a screen I bought from them died on its own and they wouldn’t cover it 4 months after purchase saying “this type of damage is not covered under warranty” and the quote they gave me for repair was $20 less than buying it brand new
I had to call Asus customer support for a b550 mobo yesterday. And surprisingly received very thorough and in depth service. Unfortunately my problem came back hours later, but at least the customer service was quite good.
I'm going to call BS. I've been on the phone with ASUS over 20 times in the past two months. Yes, that's how much I've been in contact with them.
Zero out of those 20 times were they helpful
@@rustler08 yeah, cuz the world revolves around u lol
@@rustler08 low iq take
Your issue came back hours later. This is my biggest gripe with ASUS. I've had 3 ASUS motherboards in my life, each different generations. Every one of them had elusive driver issues that were unfixable, and persisted after driver updates. Elusive, as in problems that appear fixed at times, but come back again. Elusive problems are the most rage inducing and ASUS is incapable of just making a motherboard with solid operating software, so I quit buying their products a few years ago.
The issue is only partly that you void your warranty by installing the beta bios the larger issue is that even with the beta bios the voltages are still to high.
ASUS have made some mistakes here, but so have plenty of other manufacturers. ASUS seem to be getting the brunt of it, despite Gigabyte boards exhibiting similar voltage problems. ASUS just need to focus on quality again and not nonsense features. Despite that, I will still buy ASUS products. Seems like a LOT of people jumping on the hate ASUS bandwagon despite there being literally a handful of dead CPU/motherboards. I’m pleased they removed the warranty text on the beta BIOS, but to be honest that text has been there FOR DECADES on all their beta bios. Doesn’t make it right, just an admin thing…
From my Corsair experience, I needed a replacement part for my headset. Was asked for model number, name, and address. Received within a week and was completely flabbergasted at the process considering im used to dealing with companies dodging my calls.
Fun Fact: When I upgraqded from an MSI B450 board to an Asus x570, it's default configuration was to run my Ryzen 5 3600 at 1.475v. At stock. When idle. At all times.
Toasty
Same with Asus crosshair vi x370. And the 3700x never hit boost, and would crash past 4.3. Zen 3000 was garbage, AMD was shipping bad silicon, and boards were over volting to compensate. It didn't get fixed until Zen 5000.
msi gives .025 more core always. they need to stop this trend that only give so little benefit risking the board failure.
One of the perks of using slightly older hardware, and not demanding the best of the best, newest of the newest to be honest. I'm content with running stuff at 1440p and I use hardware that's probably 2-3 years old. By the time hardware lands on my desk, it's been thoroughly tested, revised, updated, so there's very few, if any issues with it. I ain't putting $3-4k into a rig that's gonna burn itself out or have ridiculous bugs, crashes, etc. And I sure as frick don't overclock my stuff, and it will last for years and years.
ASUS has lost quite a few influencers because of their shenanigans.
Yah... I would not want Steve from GN on my tail as well if I was ASUS.
GN lost all credibility when steve blamed the poor design of the 12 pin connectors on user error.
@@rimuru2035 It is a shit design, but it's still technically user error because they don't plug it in all the way. Steve did say that.
@@rimuru2035 Sir, rewatch that video. He stated that it was poor design encouraging user error and that it is a 0.01% failure rate. Second, he said it's also potentially debris from the factory making a 4th point of connection. Please don't spread hate on the internet.
Logitech is pretty good. I had about 20 of their F310 controllers I had issues with while I mentored robotics teams. They offered warranty on some that were clearly broken and a very nice discount on others. They denied a few as well. My only issue was it took me about a month to get it all handled.
Yeah, had a somewhat similar experience with Logitech. I wanted to replace my old ear pads on my earphones, because they were very used. Asked support if I can buy them in my country. They just sent me new ear pads instead for free. (Headphones weren't even on warranty already).
I had a very similar experience back in the 360 era of gaming. When red rings of death were sweeping xboxs I put my serial number in on the website and it told me it was no longer covered under warranty. Which then prompted my unexperienced self to open the 360 and attempt a fix. I didn't fix it and a month or so later I received an email from Microsoft that I had extended warranty. I tried sending it into them to have it fix but because the service sticker was broken and it was very clearly opened previously they refused to replace or fix my Xbox
15:02
I laughed pretty hard at this lol Luke you absolute legend.
Honestly dell does the same thing with their warranty. My nephew got his laptop replace it was a 5800h with a 3060. At first they offered one with A US keyboard (i'm from Canada) a 3080 and 6900h. I told my sister to take it, and when she responded they said it was no longer available. They offered a 6800h with a 3070ti and a French keyboard and she took that one instead.
This also happened with another one of my sisters laptops where they went from a 4500u to a 5625U.
Linus didn't even bother to watch GN's content, clearly. The chips were in fact blowing up, you could hear it as such. Linus has become the thing he hates, a corporate apologist.
31:20 Arstechnica USB Microphone, no complaints. My microphone stopped being recognized, sent it in after replacing the usb cable and they sent a repaired one back. Turns out a chip had died. I will buy from them again.
The custumer support must suck in all kinds of places in America. I live in Sweden and here I've rarely had any issues with most of the custumer support guys, doesn't matter if it's regarding pc components or related to other technical stuff. The ONLY time I interacted with any kind of support from America was EA's customer support which was complete and utter GARBAGE! And the 2 different people i talked to didn't even speak PrOpEr EnGlIsH... like wtf?
Fortunately I speak German so I contacted them instead.
I just have a recent anecdotal story to share, but I recently had to send a very loud 6750XT to MSI (Canada) for warranty repairs, and within one day of receiving my card they had already sent a new one back to me. So they received it on Wednesday, by Thursday I knew they had shipped back my request, and on Friday I got a replacement card. Long story shot, now that new card is in my new AP201 case and is purring on just as it should (i.e. rather quietly).
Steve’s video was so funny. The whole time he was going on about how Asus was doing Intel’s marketing for them, and he was spot on
It's always a good day when Righteous Anger Steve blesses us with his presence
@@bloonface Amen brother
Tbh almost every asus mb I've ever had has had major issues along with bad support. Evga has always been stellar and always had good luck with Gigabyte boards.
15:13
linus clearly demonstrating, once again. that he STILL doesnt understand the point of the "trust me bro" fiasco and still hasn't learned a thing from it. jfc
Is that you Steve?
Circa 2004 or 2005 (I think), I bought a very high-end MSI motherboard. I'm a veteran computer builder, and I know how to flash a BIOS. I flashed the BIOS on that board and bricked it. I searched the internet and found many others with the same problem, and the version of the BIOS I had downloaded disappeared from their site, not long after.
MSI refused to do anything for me, except send me to Newegg. Newegg refused to do anything for me, except send me to MSI. I never reached any kind of resolution, and I'm salty about it to this day.
Sad fact of the matter though is, every manufacturer out there has customers with these kinds of stories.
Jayz2cents has now boycotted ASUS over this and all the other reasons he outlines in his video. ASUS needs a reality check.
Ironic considering I've boycotted jayz2cents for being annoying
His video is essentially empty rhetoric. I’ve watched it twice now and all I can see is his moaning about a couple of apex boards.
Asus bios are still above 1.3 volt and it cant be that difficult to release a bios where its really goes BELOW the 1.3volt.
After this release please experiment what you want, but it cant be that difficult to release a non beta version below 1.3volt.
I watch all those channels. Built my own pc. Go into the bios. I don't mess with voltages because that's beyond my ability, and I can't afford to just replace these expensive parts lol.
15:02 Luke with a comeback hot enough to fry another ASUS motherboard.
Asus will not honor any motherboard that are in Beta. I already had to talk to there support About my boards and they said to use beta but also they will not honor it if bricks your motherboard
Yeah Linus has a long history of confusing what saying they'll honor it means vs putting it in the software agreement. He did the same crap with his backpack and claimed to understand the issue he was making and just about first chance runs into it again.
in 2017 i have bought Asus ROG PG348 monitor. As soon as I activate advertized overclocking mode and 100 Hz refresh rate whole screen turn into a series horizontal lines about 1 mm height that are very visible and distracting. After sending it in 2 times the reply I got from them is that it's "a physical phenomena and can't be fixed". My local shop offered a full refund but I decided to keep it and just run it at 60 Hz mode. This is Asus support for you. Somehow I'm glad that I poses a rare example of HW that can bend the laws of physics and time matter.
I've never had a bad ASUS product. So, while this might be a big red faced moment for them, I'd continue to be confident in ASUS.
sect
I really take an issue with the stance that there should be some kind of better support from the vendor after buying an IT product.I mean, you have warranty, right ?
I like to think about it that it's like having a car/driver's license.
Here in Romania, to get a driver's license you need to know the laws on the road, but the courses you take also include a very deep analysis of your car's mechanical parts, what they do and how they work, so you can essentially self-service small issues on the side of the road if anything happens.
Computers should be the same. If you don't have a basic understanding of it's components, don't know how to perform maintenance on your machine or common troubleshooting stuff, then maybe you shouldn't operate/own one !
Stop trying to move that responsibility away from the individual and passing it to a company
Lol Asus is reminiscent of LMG's backpack.
I've had an incredible experience with HyperX, had a spacebar break and within a week they sent me another keyboard, only had to show them a video. Again had some of their headphones and one side stopped working and again they sent another one and this was over 4 years apart; so I'd say Asus should take notes
I'm tempted to just make a Linus rants compilation.
There is only so much time in a day, and that video would last multiple days
Am I the only one who just noticed that the WAN show's info banner at the bottom of the screen is constantly and very slowly moving around? I assume that's done intentionally to avoid pixel burns, so nice job guys! 👍
"we don't cover motherboards" is such a weak defense from a tech channel, much less one that's covered lawnmowers and hand-held vacuums.
I don't understand why everyone is blowing the "warranty" thing out of proportion... Read the text on the website. It clearly states the beta BIOS does not have any warranty of any kind attached to it. NO WHERE does it say that it will void your warranty for your motherboard! That nonsense was Gamers Nexus stirring the pot and creating controversy because they're mad at ASUS. Seriously, that was shitty of Gamers Nexus, almost as shitty as ASUS has been in general about this issue and how they handled everything else (so I'm not defending ASUS in that regard). But ASUS never said they were voiding motherboard warranties for firmware/BIOS installs, ever, period.
People are idiots who can't think for themselves. What do you expect? Too many gullible sheep nowadays who believe everything a popular RUclipsr says and never questions it.
ASRock is now better than ASUS, how the tables have turned.
I am curious why are we mad? an pausing stuff if they are clearly saying they will honor any beta problems?
brand trust isn't a thing? hmm snap on tools , many companies have had trust companies today are getting bad but there are some that are still great
Snap On makes some great stuff, and some of it is overpriced garbage (impact wrench for example).
I still don't see how this can assist in those that are not tech savvy and such. Example: I buy an ASUS mobo and X3d chip, know enough to build a pc. Do not know how to and was not told buy the supplier about BIOS updates, will I still get support when it suddenly goes poof.
too little too late. they already CLEARLY stated they woulndt RMA motherboards from ppl that applied the beta BIOS. Even Jay has dropped them completely. You should follow suit.
Mostly because of the prices of tech where I live I’ve pretty much never have interacted with costumer support for computer stuff. Most of what I’ve got is used, refurbish and/or imported from somewhere else where it’s less expensive.
I've had a few experiences with ASUS customer service, and all of them have been great. Now, it was two total experiences, dealing with one product. Back in 2011 I purchased an ASUS Nvidia 480 GTX GPU. The PC I had at the time was having multiple odd issues and the GPU along with an Intel SSD failed twice. After the second failure, I accidentally sent the wrong box back to the wrong manufacturer (Intel SSD went to ASUS, GPU went to Intel). Props to ASUS, they still sent me a replacement GPU, even though I had totally screwed up.
Linus' analogy of comparing it to a relationship is extremely reductive. Relationships among individuals should be private. Relationships between a company and consumers should be scrutinized. Jay divorcing a brand until they can restore their reputation among consumers is a very good message to shout out loud. Staying quiet about problems to keep your business relationship going is why people call him a shill.
I had 2-3 issues in the last year. one of them was about 1 month ago. Corsair has been EPIC. super helpful, fast response, good troubleshooting. I have started only buying Corsair components, not due to their products, but due to their support. 100%
Asus in my experience is very honorable, but that statement (beta bios disclaimer) caught people at the wrong time.
Grabs popcorn 🍿
Logitech has always been amazing with replacements, had to do about 3x mice over the last 15 years with them because the left mouse button would double click when pressed once. I just mentioned I had a problem, they wanted a photo of me destroying their product and then sent me a brand new boxed replacement each time.
Had to contact Nvidia once because a one of my new founders 2080 Ti's that I ran in SLI was cosmetically faulty (GPU ran flawlessly), the Geforce logo instead of green was lit up in orange on boot and red inside windows instead of being always green. Explained and showed them a video of the issue and they sent me a replacement without me sending in my card first or even holding any money on a card and even delivered it in under 3 days. All I had to do was send back the faulty one once the new one turned up, that was incredible customer service considering what that card cost new at the time.
Oh boy!
Ain't this ironic?
You know asus is in the dog house for reall when the clip is 35 minutes long xD
3:00 That may be what you intended, but when I watched that video, it felt very much like paid marketing.
I believe this is very similar to the Linus Backpack controversy.
The outside perception is always going to be different than the internal one about those legal disclaimers.
The best example I can give is that for someone who does not watch youtube channels about the topic, in both cases (reading that there is no warranty), it might make a person assume that they have no recourse if something breaks that would be covered under warranty and eat the cost.
It is similar to those windows activations that Microsoft makes you assume you need to buy a new key where (at least in Poland) You can activate an infinite amount of times as long as it is for 1 pc.
There is of course a difference between how Microsoft deals with it (actively trying to mislead you) and how ASUS or LTT dealt with it, but it is still problematic.
EDIT: To be fair, the last time I had a problem with mt MSI laptop (this was like 11 years ago) MSI send a courier to my door, picked the laptop, replaced the screen with a better quality one (it had 1 dead pixel but come on), 2 days after the warranty expired.
I think we forget how many GOOD customer experiences we have especially because we do not write about those.
My ROG laptop has died 3 times since I got it during Black Friday....waited almost 3 months from RMA and it died again. Will never by their products again.
No point joining in on the Asus hunt, as it's been covered by just about everyone in the PC/TECH industry.
Stay as you are, once you start building and picking out bad stuff the company will drop sponsorship.
A lot of tech/PC building and reviews sites are loosing sponsors, due to bad points/parts been shown about certain products, this kind of sponsorship doesn't do the company any good and looses them sales.
The companies have realised this and are now sponsoring gamers/ game reviews, as they are already using the gear the company is trying to sell.... Where as the gamer shows it working no problems, which makes the companies money through positive advertising. Cheers.
Got an Asus board 2022 fall, building a new system. Asked customer support about more detailed notes about their bios updates, to know what bugs were fixed or features added/changed. Just to know if I needed to update or not. They could not provide any detail on the difference of the bios.
How come no vids on LTT still about this issue? And no followup?